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class="breadcrumb-container"> <ul class="breadcrumb"> <li> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" aria-hidden="true"> <path fill-rule="evenodd" clip-rule="evenodd" d="M4.81 8.74697H13.9966V7.24697H4.81095L7.52932 4.52961L6.46886 3.46875L2.46959 7.46654C2.32891 7.60716 2.24985 7.79791 2.24982 7.99683C2.24978 8.19574 2.32876 8.38652 2.46939 8.5272L6.46866 12.528L7.52952 11.4675L4.81 8.74697Z" fill="black"/> </svg> </li> <li> <a href="/en">Back to Help Home</a> </li> </ul> </div> <div id="regional-container"></div> <div class="pane-wrapper"> <div class="content"> <h1 class="kb-title">Using Netflix with a StarHub Package</h1> <div class="left-pane"> <section class="kb-article select-country gradient" style="display: none;"> A country must be selected to view content in this article. </section> <section dir="LTR" class="kb-article kb-article-variant gradient sprinklr" data-countries=",SG,"> <div class="page-block"><div class="c-wrapper"><div><p><br>Customers in Singapore can sign up for an eligible StarHub package that includes a Netflix subscription.</p><p>Once you've signed up, activate to link your new or existing Netflix account.</p><p>Use this article if Netflix is included or was added to your StarHub package. </p><ul><li><p>If not, see <a href="https://help.netflix.com/en/node/42386">Netflix Billing through StarHub</a>.</p></li></ul></div><div class="accordion"><div class="c-wrapper"><div data-id="rkeZY-6WdM" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-rkeZY-6WdM:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-rkeZY-6WdM:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-rkeZY-6WdM" data-summary-id="_114243-en-rkeZY-6WdM" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-rkeZY-6WdM"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-rkeZY-6WdM" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">How do I activate Netflix?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>Choose an option below for steps to link your Netflix account.</p></div><div class="accordion"><div class="c-wrapper"><div data-id="rk8XeFaxL" data-parent-id="rkeZY-6WdM"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-rk8XeFaxL:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-rk8XeFaxL:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-rk8XeFaxL" data-summary-id="_114243-en-rk8XeFaxL" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-rk8XeFaxL"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-rk8XeFaxL" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Link via set-top box (HomeHub packages only)</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><ol><li><p>Launch the Netflix app from your StarHub set-top box. (Refer to the “Set up Netflix” section on <a target="_blank" href="https://help.netflix.com/en/node/42292/sg">Using Netflix on your StarHub Fibre TV set-top box</a> for instructions.) </p><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="display:flex;"><div data-spaceweb="box" data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="#E8F0FE" class="doc-editor__grids-plugin__grid-section" style="flex-grow:1;background-color:#E8F0FE;padding:1rem;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-resolvable-asset="false"><img src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 14 14'%3E%3Cpath d='m8.342 8.719-2.72.564a.834.834 0 0 1-.818-.976l.45-2.61a2.564 2.564 0 0 1 .72-1.39L10.098.183a2.635 2.635 0 0 0-.78-.13h-6.51a2.663 2.663 0 0 0-2.66 2.662v8.57a2.663 2.663 0 0 0 2.663 2.663h6.508a2.663 2.663 0 0 0 2.663-2.663V5.67l-2.35 2.348a2.585 2.585 0 0 1-1.29.701z'/%3E%3Cpath d='M13.337.64a1.853 1.853 0 0 0-2.458 0L6.419 5.1a1.773 1.773 0 0 0-.486.934L5.63 7.792a.56.56 0 0 0 .457.642.3.3 0 0 0 .097.01l1.817-.38a1.716 1.716 0 0 0 .865-.466l4.48-4.48a1.687 1.687 0 0 0 .506-1.234A1.758 1.758 0 0 0 13.337.64z'/%3E%3C/svg%3E" width="16" height="16" loading="lazy" decoding="async" style="margin-right:0.4rem;max-width:100%;max-width: 100%;"></span><span class="doc-editor__marks__bold" style="font-weight: bold;">Note:</span>Make sure you're not launching the app from your Smart TV or another device. </p></div></div></li><li><p>Follow the prompts to link your existing Netflix account to your StarHub package, or create a new Netflix account and link to your StarHub package.</p><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="display:flex;"><div data-spaceweb="box" data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="#E8F0FE" class="doc-editor__grids-plugin__grid-section" style="flex-grow:1;background-color:#E8F0FE;padding:1rem;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-resolvable-asset="false"><img src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 14 14'%3E%3Cpath d='m8.342 8.719-2.72.564a.834.834 0 0 1-.818-.976l.45-2.61a2.564 2.564 0 0 1 .72-1.39L10.098.183a2.635 2.635 0 0 0-.78-.13h-6.51a2.663 2.663 0 0 0-2.66 2.662v8.57a2.663 2.663 0 0 0 2.663 2.663h6.508a2.663 2.663 0 0 0 2.663-2.663V5.67l-2.35 2.348a2.585 2.585 0 0 1-1.29.701z'/%3E%3Cpath d='M13.337.64a1.853 1.853 0 0 0-2.458 0L6.419 5.1a1.773 1.773 0 0 0-.486.934L5.63 7.792a.56.56 0 0 0 .457.642.3.3 0 0 0 .097.01l1.817-.38a1.716 1.716 0 0 0 .865-.466l4.48-4.48a1.687 1.687 0 0 0 .506-1.234A1.758 1.758 0 0 0 13.337.64z'/%3E%3C/svg%3E" width="16" height="16" loading="lazy" decoding="async" style="margin-right:0.4rem;max-width:100%;max-width: 100%;"></span><span class="doc-editor__marks__bold" style="font-weight: bold;">Note:</span>You may need to sign out of your Netflix account on your StarHub set-top box to begin the linking process.</p></div></div></li></ol></div></div></div></div></div></div><div data-id="rkllpJtae8" data-parent-id="rkeZY-6WdM"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-rkllpJtae8:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-rkllpJtae8:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-rkllpJtae8" data-summary-id="_114243-en-rkllpJtae8" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-rkllpJtae8"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-rkllpJtae8" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Link via activation link</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>Once you've signed up for an eligible package, you will receive an email/SMS that contains an activation link.</p><ol><li><p>Click the link in the email or SMS sent by StarHub to be directed to Netflix.</p></li><li><p>Follow the prompts to link your existing Netflix account to your StarHub package, or create a new Netflix account and link to your StarHub package.</p></li></ol></div></div></div></div></div></div></div></div><div><p>If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.</p><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="display:flex;"><div data-spaceweb="box" data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="#E8F0FE" class="doc-editor__grids-plugin__grid-section" style="flex-grow:1;background-color:#E8F0FE;padding:1rem;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-resolvable-asset="false"><img src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 14 14'%3E%3Cpath d='m8.342 8.719-2.72.564a.834.834 0 0 1-.818-.976l.45-2.61a2.564 2.564 0 0 1 .72-1.39L10.098.183a2.635 2.635 0 0 0-.78-.13h-6.51a2.663 2.663 0 0 0-2.66 2.662v8.57a2.663 2.663 0 0 0 2.663 2.663h6.508a2.663 2.663 0 0 0 2.663-2.663V5.67l-2.35 2.348a2.585 2.585 0 0 1-1.29.701z'/%3E%3Cpath d='M13.337.64a1.853 1.853 0 0 0-2.458 0L6.419 5.1a1.773 1.773 0 0 0-.486.934L5.63 7.792a.56.56 0 0 0 .457.642.3.3 0 0 0 .097.01l1.817-.38a1.716 1.716 0 0 0 .865-.466l4.48-4.48a1.687 1.687 0 0 0 .506-1.234A1.758 1.758 0 0 0 13.337.64z'/%3E%3C/svg%3E" width="16" height="16" loading="lazy" decoding="async" style="margin-right:0.4rem;max-width:100%;max-width: 100%;"></span><span class="doc-editor__marks__bold" style="font-weight: bold;">Note:</span>If you switched from StarHub third-party billing to the package, your account will be automatically activated.</p></div></div><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-release" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;background:url('https://prod.cdata.app.sprinklr.com/DAM/4028/8dbf1d3b-c533-4f73-8d76-aeb9a52e2e25-310379153.svg') 10px 6px no-repeat;display:flex;"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(255, 255, 255, 0)" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:rgba(255, 255, 255, 0);background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent" style="padding:0px 0px 0px 35px;"> If you previously paid through Apple and have linked your account to a partner package since October 25, 2021, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple. </p></div></div></div></div></div></div></div></form></div><div data-id="rJeZAuV8fU" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-rJeZAuV8fU:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-rJeZAuV8fU:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-rJeZAuV8fU" data-summary-id="_114243-en-rJeZAuV8fU" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-rJeZAuV8fU"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-rJeZAuV8fU" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">How can I check if Netflix is included in or added to my package?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd2920d5df8f00089106a8" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Please contact your provider to see if Netflix is included in or was added to your package.</p></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="rJa7dPYvr" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-rJa7dPYvr:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-rJa7dPYvr:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-rJa7dPYvr" data-summary-id="_114243-en-rJa7dPYvr" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-rJa7dPYvr"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-rJa7dPYvr" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">I accidentally linked the wrong Netflix account to my package</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd2912d5df8f00089101e9" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Please contact <a target="_blank" href="https://help.netflix.com/contactus">customer service</a> and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package. </p></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="BJ5yfYplI" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-BJ5yfYplI:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-BJ5yfYplI:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-BJ5yfYplI" data-summary-id="_114243-en-BJ5yfYplI" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-BJ5yfYplI"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-BJ5yfYplI" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">What will happen to my Netflix account if I cancel my package or service?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd291cd5df8f00089104dc" data-resolvable-asset="true"><p class="export-block__parent ">If you cancel your package or service, one of two things will happen: </p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"> If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method. </p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"> If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix <a class="" href="https://www.netflix.com/account" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Account</a> page and add a new payment method.</p></li></ul><p class="export-block__parent"></p></div></div></div></form></div><div data-id="rkhiJ8A4Q" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-rkhiJ8A4Q:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-rkhiJ8A4Q:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-rkhiJ8A4Q" data-summary-id="_114243-en-rkhiJ8A4Q" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-rkhiJ8A4Q"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-rkhiJ8A4Q" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">How do I change my Netflix plan?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-type="spr-content-block" data-assetid="65bd2920d5df8f00089106cb" data-resolvable-asset="true"><p class="export-block__parent ">The option to change your Netflix plan depends on your package.</p><ul><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Go to <a class="" href="https://netflix.com/account" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">netflix.com/account</a> to check if you're eligible, then choose an available plan. </span></p><ul><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">You cannot downgrade to a plan lower than what is included in your package.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Plan changes take effect immediately.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">The price difference (based on Netflix retail value) will be reflected on your next bill.</span></p></li></ul></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">If you don't see the option to change your plan, contact your package provider to check eligibility.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">If your plan change is declined by your provider, you may need to contact them to take additional action.</span></p></li></ul><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="padding:0;height:auto;display:flex"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(225, 229, 245, 1)" class="doc-editor__grids-plugin__grid-section export-block__parent 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alt name></span><span style="font-weight:bold" class="doc-editor__marks__bold"> Note: </span>You must wait 12 hours after changing your plan to make additional plan changes. Your provider determines the plan change eligibility.</p></div></div></div></div></div></div></div></div></form></div><div data-id="HkEcudFUh" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-HkEcudFUh:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-HkEcudFUh:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-HkEcudFUh" data-summary-id="_114243-en-HkEcudFUh" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-HkEcudFUh"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-HkEcudFUh" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Can I activate my package if I have extra members?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd29a9d5df8f0008913406" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>If you are the account owner with extra member slots and you want to change your payment method to a partner package, you can link your account as instructed by Netflix and your provider. However, we will cancel your extra member(s) immediately once activation is complete and the extra member(s) will receive an email confirmation.</p><p><br>If you are an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings. Once complete, we will notify the account owner that you have been removed as an extra member from their account.</p></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="ByLmXYag8" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-ByLmXYag8:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-ByLmXYag8:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-ByLmXYag8" data-summary-id="_114243-en-ByLmXYag8" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-ByLmXYag8"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-ByLmXYag8" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">What happens to my Netflix gift card or promotional balance when I link my account to this package?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd291cd5df8f00089104ff" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p><br>Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.</p></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="SyT_l9Qp_" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-SyT_l9Qp_:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-SyT_l9Qp_:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-SyT_l9Qp_" data-summary-id="_114243-en-SyT_l9Qp_" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-SyT_l9Qp_"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-SyT_l9Qp_" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Why am I still being charged on my previous payment method?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd2972d5df8f0008912124" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method. </p><ul><li><p>If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.</p></li><li><p>If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.</p></li></ul><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-release" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;background:url('https://prod.cdata.app.sprinklr.com/DAM/4028/8dbf1d3b-c533-4f73-8d76-aeb9a52e2e25-310379153.svg') 10px 6px no-repeat;display:flex;"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(255, 255, 255, 0)" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:rgba(255, 255, 255, 0);background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent" style="padding:0px 0px 0px 35px;"> As of October 25, 2021, if you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple. </p></div></div></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="BJoIiAL6L" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-BJoIiAL6L:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-BJoIiAL6L:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-BJoIiAL6L" data-summary-id="_114243-en-BJoIiAL6L" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-BJoIiAL6L"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-BJoIiAL6L" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">I'm having trouble signing in to Netflix</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>If you don’t remember your Netflix login information, go to <a target="_blank" href="https://www.netflix.com/loginhelp">netflix.com/loginhelp</a>. </p><p> If you see the message “<span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI"><span class="doc-editor__marks__bold" style="font-weight: bold;">No account found for this email address</span></span>,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:</p><ul><li><p>If you are signed in to Netflix on your <a target="_blank" href="https://help.netflix.com/en/node/42292">StarHub set-top box</a>: </p><ol><li><p>Launch the Netflix app. </p></li><li><p>Select <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI"><span class="doc-editor__marks__bold" style="font-weight: bold;">Get Help</span></span> to view your Netflix account email. </p><ul><li><p>You can change your email on <a target="_blank" href="https://www.netflix.com/account">netflix.com/account</a>, or contact us for assistance.</p></li></ul></li></ol></li><li><p>If you are signed in to Netflix on a mobile or web browser: </p><ol><li><p>Go to your <a target="_blank" href="https://www.netflix.com/account"><span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI">Account</span></a>.</p></li><li><p>Select <a target="_blank" href="https://www.netflix.com/account/security"><span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI">Security</span></a> to see your Netflix account email. </p></li><li><p></p><p>From here you can <a href="https://www.netflix.com/account/security/email"><span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI">change your account email</span></a>, if necessary. </p></li></ol></li><li><p>If you still can't sign in:</p><ol><li><p>Sign in to your StarHub account in the My StarHub mobile app and navigate to the TV tab (make sure you are signed out of Netflix). </p><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="display:flex;"><div data-spaceweb="box" data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="#E8F0FE" class="doc-editor__grids-plugin__grid-section" style="flex-grow:1;background-color:#E8F0FE;padding:1rem;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-resolvable-asset="false"><img src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 14 14'%3E%3Cpath d='m8.342 8.719-2.72.564a.834.834 0 0 1-.818-.976l.45-2.61a2.564 2.564 0 0 1 .72-1.39L10.098.183a2.635 2.635 0 0 0-.78-.13h-6.51a2.663 2.663 0 0 0-2.66 2.662v8.57a2.663 2.663 0 0 0 2.663 2.663h6.508a2.663 2.663 0 0 0 2.663-2.663V5.67l-2.35 2.348a2.585 2.585 0 0 1-1.29.701z'/%3E%3Cpath d='M13.337.64a1.853 1.853 0 0 0-2.458 0L6.419 5.1a1.773 1.773 0 0 0-.486.934L5.63 7.792a.56.56 0 0 0 .457.642.3.3 0 0 0 .097.01l1.817-.38a1.716 1.716 0 0 0 .865-.466l4.48-4.48a1.687 1.687 0 0 0 .506-1.234A1.758 1.758 0 0 0 13.337.64z'/%3E%3C/svg%3E" width="16" height="16" loading="lazy" decoding="async" style="margin-right:0.4rem;max-width:100%;max-width: 100%;"></span><span class="doc-editor__marks__bold" style="font-weight: bold;">Note:</span>If you do not know your StarHub login, please contact StarHub for assistance.</p></div></div></li><li><p>Select <span data-type="spr-ui-ref" data-ui-ref="mfr-ui" data-ui-ref-label="MFR UI"><span class="doc-editor__marks__bold" style="font-weight: bold;">Manage My Netflix Account</span></span>.</p></li><li><p>You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.</p></li></ol></li></ul></div></div></div></div></div></form></div><div data-id="r1UWlq_5I" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-r1UWlq_5I:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-r1UWlq_5I:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-r1UWlq_5I" data-summary-id="_114243-en-r1UWlq_5I" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-r1UWlq_5I"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-r1UWlq_5I" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Why was my Netflix account canceled?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd2932d5df8f0008910b0f" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Your Netflix account may be canceled if: </p><ul><li><p>you cancel or pause</p><ul><li><p>a package that is linked to a Netflix account </p></li><li><p>a Netflix subscription that was added to your package </p></li></ul></li><li><p>we did not receive payment from your service provider </p></li></ul><p> If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.</p></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="SysUUTmcR" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-SysUUTmcR:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-SysUUTmcR:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-SysUUTmcR" data-summary-id="_114243-en-SysUUTmcR" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-SysUUTmcR"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-SysUUTmcR" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Why is my Netflix account on hold?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="65bd297ed5df8f000891243a" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:</p><ul><li><p>Is my payment method on the account up to date?</p></li><li><p>Am I late on a payment?</p></li></ul><p>Resolve the payment issue with your provider to remove the account hold. You will not need to re-link your account to your package. </p></div></div></div><p class="export-block__parent"></p></div></div></div></form></div><div data-id="B1L9EYjX8" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-B1L9EYjX8:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-B1L9EYjX8:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-B1L9EYjX8" data-summary-id="_114243-en-B1L9EYjX8" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-B1L9EYjX8"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-B1L9EYjX8" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">How do I cancel Netflix?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>Please contact StarHub customer support to cancel your StarHub package or Netflix subscription.</p></div><div><div data-type="spr-content-block" data-assetid="65bd2924d5df8f00089107fc" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>See "What happens to my Netflix account if I cancel my package?" for more information.</p></div></div></div><p class="export-block__parent"></p></div></div></div></div></div></div></form></div><div data-id="BJ5Q76-uz" data-parent-id="page"><form style="all:unset;"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_114243-en-BJ5Q76-uz:checked)~[data-type=collapsible-section-detail] { display: block !important } label[data-type=collapsible-section-summary]:has(#_114243-en-BJ5Q76-uz:checked) svg[data-type=summary-icon] { transform: rotate(90deg) } @media print { [data-type=collapsible-section-detail] { display: block !important } [data-type=collapsible-section-block] { width: 98% !important } [data-type=summary-icon] { transform: rotate(90deg) } } </style><label for="_114243-en-BJ5Q76-uz" data-summary-id="_114243-en-BJ5Q76-uz" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;position:relative;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_114243-en-BJ5Q76-uz"> <svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg> <input type="checkbox" id="_114243-en-BJ5Q76-uz" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer;" data-type="collapsible-section-summary"> <div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">How do I contact StarHub customer support?</p></div> </label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>You can contact StarHub customer support at <a target="_blank" href="http://www.starhub.com/personal/support/contact-us.html">starhub.com/personal/support/contact-us.html</a>. 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