Anthony Witherspoon - SaaS Alliance

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thisModNavItemSub.setAttribute('href', thisModItemSub.url); if (thisModItemSub.target) thisModNavItemSub.setAttribute('target', thisModItemSub.target); const thisModNavHtext = document.createElement('h6'); thisModNavHtext.textContent = thisModItemSub.name ? thisModItemSub.name : ''; thisModNavItemSub.appendChild(thisModNavHtext); if (thisModItemSub.desc) { const thisModNavPtext = document.createElement('p'); thisModNavPtext.textContent = thisModItemSub.desc; thisModNavItemSub.appendChild(thisModNavPtext); } thisModNavItemSubWrapper.appendChild(thisModNavItemSub); } thisModNavItem.appendChild(thisModNavItemSubWrapper); } thisModItemWrapper.appendChild(thisModNavItem); } thisModNavWrapper.appendChild(thisModItemWrapper); } else { const thisModNavMain = document.createElement('a'); thisModNavMain.classList.add('modular-navigation-main'); if (thisModNav.class) thisModNavMain.classList.add(thisModNav.class); thisModNavMain.setAttribute('href', thisModNav.url); if (thisModNav.target) thisModNavMain.setAttribute('target', thisModNav.target); thisModNavMain.textContent = thisModNav.name ? thisModNav.name : ''; thisModNavWrapper.appendChild(thisModNavMain); } getModularNavigation.appendChild(thisModNavWrapper); } const getModularNavMobile = document.querySelector('.nav-mobile-modular'); const thisModNavClose = document.createElement('div'); thisModNavClose.classList.add('modular-navigation-close'); thisModNavClose.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><path d="M16 132h416c8.837 0 16-7.163 16-16V76c0-8.837-7.163-16-16-16H16C7.163 60 0 67.163 0 76v40c0 8.837 7.163 16 16 16zm0 160h416c8.837 0 16-7.163 16-16v-40c0-8.837-7.163-16-16-16H16c-8.837 0-16 7.163-16 16v40c0 8.837 7.163 16 16 16zm0 160h416c8.837 0 16-7.163 16-16v-40c0-8.837-7.163-16-16-16H16c-8.837 0-16 7.163-16 16v40c0 8.837 7.163 16 16 16z"/></svg>'; getModularNavigation.appendChild(thisModNavClose); thisModNavClose.addEventListener('click', function() { getModularNavigation.classList.remove('modular-navigation-visible'); }); getModularNavMobile.addEventListener('click', function() { getModularNavigation.classList.add('modular-navigation-visible'); }); } if (document.querySelector('.nav-jobs a')) document.querySelector('.nav-jobs a').setAttribute('target', '_blank'); if (document.querySelector('.nav-pmm-q-a a')) document.querySelector('.nav-pmm-q-a a').setAttribute('target', '_blank'); </script> </div> <div class="search-results"> <div class="search-results-close"> x close </div> <div id="search-field-wrapper"> <form> <input id="search-field" class="st-default-search-input" placeholder="Start typing..."/> </form> </div> <div id="results" class="st-search-container">Nothing to display...</div> <div class="search-tags"> <div class="search-tags-view">or view by:</div> <a href="/tag/customer-success">Customer Success</a> <a href="/tag/product-management">Product Management</a> <a href="/tag/finance-investment">Finance & Investment</a> <a 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When he's not spearheading our content strategy, he's got his nose buried in a novel, attending philosophy clubs, or doing a bit of improv acting. </h2> <div class="author-meta"> <div class="author-meta-icons"> <a class="social-link social-link-rss" href="https://feedly.com/i/subscription/feed/https://www.saasalliance.io/author/anthony/rss/" target="_blank" rel="noopener"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><circle cx="6.18" cy="17.82" r="2.18"/><path d="M4 4.44v2.83c7.03 0 12.73 5.7 12.73 12.73h2.83c0-8.59-6.97-15.56-15.56-15.56zm0 5.66v2.83c3.9 0 7.07 3.17 7.07 7.07h2.83c0-5.47-4.43-9.9-9.9-9.9z"/></svg> </a> </div> </div> </div> <article class="post-card"> <a class="post-card-image-link" href="/driving-inclusivity-in-healthcare-with-brad-hoeweler-video/"> <img class="post-card-image" src="/content/images/size/w800/2024/11/Brad-Hoeweler-Blog.png" alt="Driving inclusivity in healthcare with Brad Hoeweler [Video]" /> </a> <div class="post-card-content"> <div 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href="/saascast-how-we-made-customer-retention-a-main-priority/"> <img class="post-card-image" src="/content/images/size/w800/2024/09/Mike-Dry-2-1-1.png" alt="SaaScast: How we made customer retention a main priority" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/saascast-how-we-made-customer-retention-a-main-priority/"> <header class="post-card-header"> <span class="post-card-tags">Saascast</span> <h2 class="post-card-title">SaaScast: How we made customer retention a main priority</h2> </header> <section class="post-card-excerpt"> <p>Mike Dry, VP of Customer Success at Dealfront, shares his insights on how to turn churn management into a company-wide task....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">1 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/saascast-the-common-mistakes-that-lead-to-churn/"> <img class="post-card-image" src="/content/images/size/w800/2024/09/MIKE-DRY-article.png" alt="SaaScast: The common mistakes that lead to churn" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/saascast-the-common-mistakes-that-lead-to-churn/"> <header class="post-card-header"> <span class="post-card-tags">Podcast</span> <h2 class="post-card-title">SaaScast: The common mistakes that lead to churn</h2> </header> <section class="post-card-excerpt"> <p>In this episode of SaaScast, Mike Dry, VP of Customer Success at Dealfront, dives deep into the common pitfalls companies face when trying to tackle churn and how to avoid them....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">2 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/customer-success-in-a-global-marketplace-navigating-cultural-diversity/"> <img class="post-card-image" src="/content/images/size/w800/2024/08/SaaS_Sharing_Article_Images_Doodles-Text_--4-.png" alt="Customer success in a global marketplace: Navigating cultural diversity" /> </a> <div class="post-card-content"> <div class="post-visibility-paid" href="/signin">Members-only</div> <a class="post-card-content-link" href="/customer-success-in-a-global-marketplace-navigating-cultural-diversity/"> <header class="post-card-header"> <span class="post-card-tags">Membership content</span> <h2 class="post-card-title">Customer success in a global marketplace: Navigating cultural diversity</h2> </header> <section class="post-card-excerpt"> <p>In this article, I'll share insights and strategies that have helped shape effective global customer success frameworks, ensuring that our approaches resonate with customers....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">6 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/pitch-perfect-captivate-investors-and-fund-your-saas-startup-2/"> <img class="post-card-image" src="/content/images/size/w800/2023/06/FoSaaS_PitchPerfect_Report_2023_Blog_2.png" alt="Pitch Perfect: Captivate investors and fund your SaaS startup" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/pitch-perfect-captivate-investors-and-fund-your-saas-startup-2/"> <header class="post-card-header"> <span class="post-card-tags">eBook</span> <h2 class="post-card-title">Pitch Perfect: Captivate investors and fund your SaaS startup</h2> </header> <section class="post-card-excerpt"> <p>Secure that coveted funding with these actionable insights from experts who've delivered the perfect pitch....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">1 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/how-to-calculate-and-improve-your-saas-magic-number-metric/"> <img class="post-card-image" src="/content/images/size/w800/2024/08/SaaS_Sharing_Article_Images_Doodles-Text_--2-.png" alt="How to calculate and improve your SaaS magic number metric" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/how-to-calculate-and-improve-your-saas-magic-number-metric/"> <header class="post-card-header"> <span class="post-card-tags">Data & Insights</span> <h2 class="post-card-title">How to calculate and improve your SaaS magic number metric</h2> </header> <section class="post-card-excerpt"> <p>An important metric in your growth strategy is the SaaS magic number metric. Here, we鈥檙e going to dive into how it can help your business and how you should calculate it....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">4 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/chatgpt-vs-claude-which-is-better-for-growing-your-business/"> <img class="post-card-image" src="/content/images/size/w800/2024/07/claude-vs-chatgpt.jpg" alt="ChatGPT vs Claude: Which is better for growing your business?" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/chatgpt-vs-claude-which-is-better-for-growing-your-business/"> <header class="post-card-header"> <span class="post-card-tags">Artificial Intelligence</span> <h2 class="post-card-title">ChatGPT vs Claude: Which is better for growing your business?</h2> </header> <section class="post-card-excerpt"> <p>There are two principal AI tools that seem to be getting the most attention: Claude and ChatGPT.聽 So to save you time, we decided to delve into precisely which tool yields the best results for your business growth....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">7 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/saascast-discovering-the-future-of-customer-success/"> <img class="post-card-image" src="/content/images/size/w800/2024/06/Vishal-Arya--Docsumo.png" alt="SaaScast: Discovering the future of customer success" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/saascast-discovering-the-future-of-customer-success/"> <header class="post-card-header"> <h2 class="post-card-title">SaaScast: Discovering the future of customer success</h2> </header> <section class="post-card-excerpt"> <p>Customer success is the heartbeat of SaaS companies. It's what keeps customers happy, loyal, and coming back for more. In the...</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">1 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/how-ai-can-help-your-saas-company-to-scale/"> <img class="post-card-image" src="/content/images/size/w800/2023/01/AI.jpg" alt="Top AI-driven saas companies to scale and achieve retention" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/how-ai-can-help-your-saas-company-to-scale/"> <header class="post-card-header"> <span class="post-card-tags">Artificial Intelligence</span> <h2 class="post-card-title">Top AI-driven saas companies to scale and achieve retention</h2> </header> <section class="post-card-excerpt"> <p>With qualitative and quantitative insights from the leading minds in SaaS, this article showcases how AI can scale your SaaS org at pace today....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">14 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/7-top-examples-of-product-led-growth-in-saas/"> <img class="post-card-image" src="/content/images/size/w800/2024/06/product-led-growth.jpg" alt="7 top examples of product-led growth in SaaS" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/7-top-examples-of-product-led-growth-in-saas/"> <header class="post-card-header"> <span class="post-card-tags">Product Management</span> <h2 class="post-card-title">7 top examples of product-led growth in SaaS</h2> </header> <section class="post-card-excerpt"> <p>In this article, we鈥檙e gonna learn from the real heavy-weights in the arena to find out how your product led strategy can pack a serious punch!...</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">10 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/10-top-micro-saas-examples-building-profitable-apps-for-success/"> <img class="post-card-image" src="/content/images/size/w800/2023/07/micro-saas-apps.jpg" alt="10 top micro SaaS examples: Building profitable apps for success" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/10-top-micro-saas-examples-building-profitable-apps-for-success/"> <header class="post-card-header"> <span class="post-card-tags">New SaaS tech</span> <h2 class="post-card-title">10 top micro SaaS examples: Building profitable apps for success</h2> </header> <section class="post-card-excerpt"> <p>Micro SaaS boasts a whole host of benefits. But is it the right solution for your product, and what are the shining examples of SaaS within the industry? We explore further....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Anthony Witherspoon </div> <a href="/author/anthony/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/04/image_123986672.JPG" alt="Anthony Witherspoon" /> </a> </li> </ul> <span class="reading-time">19 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/what-is-cross-selling-and-upselling-and-how-do-you-master-it/"> <img class="post-card-image" src="/content/images/size/w800/2024/05/upselling-and-cross-sell.jpg" alt="What is cross-selling and upselling for SaaS companies?" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/what-is-cross-selling-and-upselling-and-how-do-you-master-it/"> <header class="post-card-header"> <span class="post-card-tags">SaaS</span> <h2 class="post-card-title">What is cross-selling and upselling for SaaS companies?</h2> </header> <section class="post-card-excerpt"> <p>It鈥檚 estimated that 10% of SaaS revenue is generated from cross-selling and upselling. 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