Samsung Online Shop Help & Support FAQs

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if ( winhref.indexOf("?") > 0) { winhref = winhref.substring(0, winhref.indexOf("?")); } var siteCode = winhref.split("/")[3]; //cn인 경우는 경로에서 siteCode를 추출할 수 없으므로 다른 방법으로 접근 if(winhref.indexOf("samsung.com.cn") > 0) { siteCode = "cn"; } //depth Info. var depth = winhref.split("/").length; var depth_last = winhref.split("/")[depth-1]; if(depth_last =="" || depth_last.charAt(0)=="?"){ depth -= 1; } //set pathIndicator(not product page) var pageName = ""; var depth_2 = ""; var depth_3 = ""; var depth_4 = ""; var depth_5 = ""; var digitalData = { "page" : { "pageInfo" : { "siteCode" : "uk", "pageName" : pageName, "pageID" : "L2NvbnRlbnQvc2Ftc3VuZy91ay9zaG9wLWZhcQ==", "pageTrack" : "shop help", "originPlaform" : "web" }, "pathIndicator" : { "depth_2" : depth_2, "depth_3" : depth_3, "depth_4" : depth_4, "depth_5" : depth_5 } }, "user": { "userDeviceList": [ ] }, "product" : { "category" : "", "model_code" : "", // PD class정보 이용하여 설정 "model_name" : "", // PD page(server-side) "displayName" : "", // PD class정보 이용하여 설정 "pvi_type_code" : "", //PD page(server-side) "pvi_type_name" : "", //PD page(server-side) "pvi_subtype_code" : "", //PD page(server-side) "pvi_subtype_name" : "",//PD page(server-side) "pd_type" : "", //PD type "content_id" : "", "products" : "", "prodView" : "" } } </script>    <script type="text/javascript"> !function(e,i,t,n){var o=e.head,a=document.cookie.split("; ").find((e=>e.startsWith("cmapi_cookie_privacy=")));if((a?a.split("=")[1]:"").includes("3")&&o){if(i)return;var d=e.createElement("style");d.id="alloy-prehiding",d.innerText="body { opacity: 0 !important }",o.appendChild(d),setTimeout((function(){d.parentNode&&d.parentNode.removeChild(d)}),1500)}}(document,-1!==document.location.href.indexOf("adobe_authoring_enabled")); </script>    <script src="//assets.adobedtm.com/72afb75f5516/2dae2587738a/launch-15ca6ca5d7c9.min.js" async></script>      <script> let isWebView = false; let isPlatformReady = false; class ShopAppUtil { constructor(params) { this.params = params; // let startT = new Date().valueOf(); // console.log("★ startTime:", startT); // if(!!window.flutter_inappwebview){ let siteCode = "uk"; let appCookie = document.cookie.match(`(^|;) ?WebView=([^;]*)(;|$)`); if(appCookie != null && appCookie[2] === "Y"){ isWebView = true; }else if(siteCode !== "fr"){ isWebView = !!window.flutter_inappwebview; } // } if(isWebView){ window.addEventListener("flutterInAppWebViewPlatformReady", (event) => { // let responseT = new Date().valueOf(); 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} } // [END set_user_property] /* document.getElementById("event1").addEventListener("click", function() { console.log("event1"); logEvent("event1", { foo: "bar", baz: 123 }); }); document.getElementById("event2").addEventListener("click", function() { console.log("event2"); logEvent("event2", { size: 123.456 }); }); document.getElementById("userprop").addEventListener("click", function() { console.log("userprop"); setUserProperty("userprop", "custom_value"); }); */ </script> <script> const hideHeaderFooterByWindowFlutterInappwebview = () => { //$('.gnb').hide(); if(document.querySelector(".gnb") != null && document.querySelector(".gnb").style != null) { document.querySelector(".gnb").style.display='none'; } if(document.querySelector(".nv00-gnb") != null && document.querySelector(".nv00-gnb").style != null) { document.querySelector(".nv00-gnb").style.display='none'; } if(document.querySelector(".nv00-gnb-v3") != null && document.querySelector(".nv00-gnb-v3").style != null) { document.querySelector(".nv00-gnb-v3").style.display='none'; } //CRHQ-9185 [B2C] shop app - DB 전환 건 - 쿠키 체크 및 미노출 처리 - 보완로직 if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } if(document.querySelector(".breadcrumb") != null && document.querySelector(".breadcrumb").style != null) { document.querySelector(".breadcrumb").style.display='none'; } if(document.querySelector(".nv17-breadcrumb") != null && document.querySelector(".nv17-breadcrumb").style != null) { document.querySelector(".nv17-breadcrumb").style.display='none'; } if(document.querySelector(".epp-breadcrumb") != null && document.querySelector(".epp-breadcrumb").style != null) { document.querySelector(".epp-breadcrumb").style.display='none'; } if(document.querySelector(".footer-column") != null && document.querySelector(".footer-column").style != null) { document.querySelector(".footer-column").style.display='none'; } if(("es" === "uk" || "de" === "uk") && document.querySelector(".footer-bottom") != null && document.querySelector(".footer-bottom").style != null) { document.querySelector(".footer-bottom").style.display='none'; 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} if(document.querySelector("#QSIFeedbackButton-btn") != null && document.querySelector("#QSIFeedbackButton-btn").style != null) { document.querySelector("#QSIFeedbackButton-btn").style.display='none'; } if (window.location.href.indexOf("/mypage/myproducts/") > -1 || window.location.href.indexOf("/mypage/myrepair/") > -1 || window.location.href.indexOf("/mypage/rewards/") > -1 || window.location.href.indexOf("/mypage/myreferrals/") > -1) { if(document.querySelector(".explore-lnb-navigation") != null && document.querySelector(".explore-lnb-navigation").style != null) { document.querySelector(".explore-lnb-navigation").style.display='none'; } if(document.querySelector(".nv-g-lnb") != null && document.querySelector(".nv-g-lnb").style != null) { document.querySelector(".nv-g-lnb").style.display='none'; } if(document.querySelector(".pd-g-floating-nav") != null && document.querySelector(".pd-g-floating-nav").style != null) { document.querySelector(".pd-g-floating-nav").style.display='none'; } document.querySelectorAll("#content a[target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); } if("page-standard-pd" === "page-support-shop" || "page-buying-pd" === "page-support-shop" || "page-feature-pd" === "page-support-shop") { if(document.querySelector(".pd-header-navigation__menu-epromoter-cta") != null && document.querySelector(".pd-header-navigation__menu-epromoter-cta").style != null) { document.querySelector(".pd-header-navigation__menu-epromoter-cta").style.display='none'; } if(document.querySelector(".product-detail-kv__cta-epromotor") != null && document.querySelector(".product-detail-kv__cta-epromotor").style != null) { document.querySelector(".product-detail-kv__cta-epromotor").style.display='none'; } }else if("page-bc-pd" === "page-support-shop"){ document.querySelectorAll("#content .s-message-link").forEach(function(item){ item.style.display = "none"; }); } document.querySelectorAll("#content a[href$='.pdf'][target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); if(document.querySelector(".cookie-bar__app-banner") != null && document.querySelector(".cookie-bar__app-banner").style != null) { document.querySelector(".cookie-bar__app-banner").style.display='none'; } if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } //[EPP] Partner Bar 미노출 처리 if(document.querySelector(".partner-bar-wrap") != null && document.querySelector(".partner-bar-wrap").style != null) { document.querySelector(".partner-bar-wrap").style.display='none'; } if(window.sg && window.sg.common && window.sg.common.utils){ window.sg.common.utils.visibleScroll(); } } let timerId = setInterval(() => { if(isWebView){ hideHeaderFooterByWindowFlutterInappwebview(); } if(window.location.href.indexOf("samsung.com.cn") > -1){ //cn국가인 경우 //추가된 userAgent 판단 로직 var ua = navigator.userAgent; var ualower = ua.toLowerCase(); if(/micromessenger/.test(ualower)){ //userAgent include 'micromessenger' if(/miniprogram/i.test(ualower)){ // 위챗 미니앱 //return 'wxApp'; hideHeaderFooterByWindowFlutterInappwebview(); } }else if(/aliapp/i.test(ualower) && /miniprogram/i.test(ualower)){//userAgent include 'aliapp', 'miniprogram' //return 'aliApp';// 알리 미니앱 hideHeaderFooterByWindowFlutterInappwebview(); } } }, 10); setTimeout(() => { clearInterval(timerId); }, 20000); const setSessionStorage = () => { const isInAppWebViewSessionStorage = sessionStorage.getItem("isInAppWebViewSessionStorage"); if(!isInAppWebViewSessionStorage){ // readyCallback에서 세팅 (기존에 없는 경우만 세팅) sessionStorage.setItem("isInAppWebViewSessionStorage", "true"); } } //new ShopAppUtil let shopAppUtilInstance = new ShopAppUtil({ logger: true, readyCallback: setSessionStorage }); document.addEventListener("DOMContentLoaded", function () { if(shopAppUtilInstance.isWebView() && typeof $ !== "undefined"){ $(document).off("click", ".pd-offer__item a"); $(document).on("click", ".pd-offer__item a", function (e) { let href = $(this).attr("href"); if(href.indexOf("samsungmembers") > -1){ //samsungmembers e.preventDefault(); 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</li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/all-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tvs:all tvs" role="menuitem"> All TVs </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu" data-group-code="none"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and audio:tv by size" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size"> TV by Size <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/98-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:98 inch tvs" role="menuitem"> 98 inch TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a 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<ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/8k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:8k tvs" role="menuitem"> 8K TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/uhd-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:4k tvs" role="menuitem"> 4K TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/full-hd-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:full hd hd tvs" role="menuitem"> Full HD/HD TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/tv-buying-guide/what-is-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by 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Projector Accessories<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/projectors/all-projectors/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:projectors:all projectors" role="menuitem"> All Projectors </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu" data-group-code="03000000"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and audio:sound devices" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices"> Sound Devices <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound 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aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="home appliances"> Home Appliances <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </button> <div class="nv00-gnb__l1-menu-container left-side"> <p class="nv00-gnb__l1-menu-container-title">Home Appliances</p> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="home appliances:recommended" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="home appliances:recommended"> Recommended <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/home-appliances/bespoke-ai/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" 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href="javascript:;" role="button"> <span class="hidden">Sign In/Sign-Up</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only"> <a class="nv00-gnb__utility-user-menu-link loginBtn" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="sign in sign up" aria-label="sign in sign up" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate" role="menuitem"> Sign In/Sign-Up </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/uk/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Why Create a Samsung Account? Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Why Create a Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/mypage/orders/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> Orders </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/mypage/myproducts/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product registration" aria-label="product registration" role="menuitem"> Product Registration<br /> </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/rewards/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="samsung rewards" aria-label="samsung rewards" role="menuitem"> Samsung Rewards </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/members/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Members </a> </li> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn mobile-only js-account" href="javascript:;" role="button" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only"> <a class="nv00-gnb__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> <p class="user-name"></p> <p class="hidden">Manage Account</p> </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/uk/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Why Create a Samsung Account? Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Why Create a Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my page" target="_self" aria-label="my page" href="/uk/mypage/" role="menuitem">My page</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" target="_self" aria-label="orders" href="/uk/mypage/orders/" role="menuitem">Orders</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="wishlist" target="_blank" aria-label="wishlist" href="https://shop.samsung.com/uk/mypage/wishlist" role="menuitem">Wishlist</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product registration" target="_self" aria-label="product registration" href="/uk/mypage/myproducts/" role="menuitem">Product Registration<br /></a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my rewards" target="_self" aria-label="my rewards" href="/uk/mypage/rewards/" role="menuitem">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" target="_self" aria-label="members" href="/uk/members/" role="menuitem">Members</a> </li> <li class="nv00-gnb__utility-user-menu"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">Log out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="84hg4924k6"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.uk.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/Samsung_com_UK/signOutGate"> <input type="hidden" name="client_id" value="84hg4924k6"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.uk.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="84hg4924k6"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.uk.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="84hg4924k6"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="84hg4924k6"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://api.shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/Samsung_com_UK/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="GB"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="84hg4924k6"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris-new"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType" value="global"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv" value="0.001"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="GBR"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Your basket is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-shop help-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Sorry this item is out of stock</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">Remove </p> <p class="layer-popup__desc">Code not valid with this product<br/>Are you sure to remove this product?</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> Add to wishlist </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> Delete </button> </div> <button class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">Privacy Policy</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">I have read and agree to the Samsung.com <a href='/uk/info/privacy/' target='_blank' class='link-text' title="Open in a new window">Privacy Policy</a></span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">Tick this box to proceed to Samsung.com.</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">By ticking this box, I accept Samsung Service Updates, including : </span></label></div><p class="layer-popup__checkbox-desc">Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters.</p> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">PROCEED TO SAMSUNG.COM</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">Close</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Privacy Policy</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">Check preferences</p> <p class="layer-popup__desc">Help us to make recommendations for you by telling us what you like</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">Yes</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">Later</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Check Preferences</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/uk/aisearch"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="Y"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-shop help-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-shop help-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">No Suggestions</h3> </div> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Suggested Searches</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__popular-keyword gnb-search__popular-keyword--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Popular Keyword</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Search History</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-shop help-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z fold6">Galaxy Z Fold6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z flip6">Galaxy Z Flip6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:neo qled">Neo QLED</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:the frame">The Frame</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:bespoke jet">BESPOKE Jet</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:bespoke refrigerators">BESPOKE Refrigerators</a> </div> </div> <button class="gnb-search__btn--close" an-tr="search layer-shop help-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-shop-search-kv aem-GridColumn aem-GridColumn--default--12"> <section class="su21-shop-search-kv "> <input id="displayPlaceholder" type="hidden" value="Galaxy Z Fold6"/> <div class="su21-shop-search-kv__container"> <div class="su21-shop-search-kv__contents"> <p class="su21-shop-search-kv__eyebrow-text"> </p> <h2 class="su21-shop-search-kv__title">We're always here to help</h2> <div class="su21-shop-search-kv__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/consumer/global/shop-faq/shop_faq_home_searchkv_relocation_nopic_pc.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/consumer/global/shop-faq/landing_uk_mo_online.png?$ORIGIN_PNG$" alt="shop faq landing"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/consumer/global/shop-faq/shop_faq_home_searchkv_relocation_nopic_pc.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/consumer/global/shop-faq/landing_uk_mo_online.png?$ORIGIN_PNG$" alt="shop faq landing"/> </div> </div> </div> <div class="su21-shop-search-kv__search-wrap"> <div class="su21-shop-search-kv__form-wrap"> <form action="#" class="su21-shop-search-kv__form" role="search"> <fieldset> <legend>Search form</legend> <div class="su21-shop-search-kv__form-container"> <div class="text-field-wrap"> <div class="text-field text-field--hide-label"> <label for="su21-shop-search-kv">Start typing your search</label> <input id="su21-shop-search-kv" type="text" autocomplete="off"/> <button type="button" class="su21-shop-search-kv__search-delete" an-tr="su21_shop_search kv-shop help-image-link" an-ca="search" an-ac="support search bar" an-la="close"> <span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#cancel-bold"></use> </svg> </button> </div> <button type="button" class="su21-shop-search-kv__form-submit" an-tr="su21_shop_search kv-shop help-search-icon" an-ca="search" an-ac="support search bar" an-la="search:keyword submit"><span class="hidden">search</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#search-bold"></use> </svg> </button> <button type="button" class="su21-shop-search-kv__search-wrap-close"> <svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path> </svg> <span class="hidden">Back to Menu</span> </button> </div> <div class="su21-shop-search-kv__popular-searches-wrap"> <p class="su21-shop-search-kv__searches-title">Popular Searches</p> <ul class="su21-shop-search-kv__searches-list" role="listbox"> <li> <a href="/uk/shop-faq/payment-and-financing/how-does-trade-in-work/" class="su21-shop-search-kv__searches-link" title="How does trade-in work?" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:how does trade in work"><span class="su21-shop-search-kv__searches-text" role="text">How does trade-in work?</span></a> </li> <li> <a href="/uk/shop-faq/payment-and-financing/what-payment-methods-do-you-accept/" class="su21-shop-search-kv__searches-link" title="What payment methods do you accept?" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:what payment methods do you accept"><span class="su21-shop-search-kv__searches-text" role="text">What payment methods do you accept?</span></a> </li> <li> <a href="/uk/shop-faq/service-and-warranty/how-do-i-transfer-my-data-from-my-old-phone-to-my-new-phone/" class="su21-shop-search-kv__searches-link" title="How do I transfer my data from my old phone to my new phone" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:how do I transfer my data from my old phone to my new phone"><span class="su21-shop-search-kv__searches-text" role="text">How do I transfer my data from my old phone to my new phone</span></a> </li> </ul> </div> <div class="su21-shop-search-kv__suggested-searches-wrap"> <p class="su21-shop-search-kv__searches-title">Suggested searches</p> <ul class="su21-shop-search-kv__searches-list" role="listbox"> </ul> </div> <div class="su21-shop-search-kv__no-searches-result"> <p class="su21-shop-search-kv__searches-title">No results</p> </div> </div> </fieldset> </form> </div> <div class="su21-shop-search-kv__keyword"> <p class="hidden">Related search</p> <ul class="su21-shop-search-kv__keyword-list"> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="trade-in" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:trade in">trade-in</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="delivery" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:delivery">delivery</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="payment" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:payment">payment</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="warranty" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:warranty">warranty</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="return" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:return">return</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:order cancel">order cancel</a> </li> </ul> </div> </div> </div> </section></div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center "> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Browse by FAQ category</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel bg-white feature-column-carousel--width-1440 feature-column-carousel--desktop-columns-space-normal" id="controller"> <div class="feature-column-carousel__carousel feature-column-carousel--desktop-columns-6 swiper-container basic-swiper" data-desktop-item-per-slide-scroll="6" data-swiper-option="{ "keepWrapper":true, "autoHeight": false, "centeredSlides": false, "freeMode": false, "breakpoints": { "1": { "slidesPerView":1 }, "768": { "slidesPerView":6 } }, "loop":false, "pagination":true, "componentEl":".feature-column-carousel", "autoplay":{ "start":false, "delay": 4000, "an-tr":"ft12_feature column carousel-shop help-imageaction", "an-ca":"indication", "an-ac":"carousel", "an-la":"carousel:index:stop" }, "offTxtAccesibility":true }"> <div class="feature-column-carousel__inner swiper-wrapper"> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Popular Questions</h3> </div> <div class="feature-column-carousel__text"> <p>Browse through most popular frequently asked questions</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/Popular_200x186.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/Popular_Hover_200x186.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/Popular_200x186.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/Popular_Hover_200x186.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Orders and Products</h3> </div> <div class="feature-column-carousel__text"> <p>Get help with your order, product information, offers, and more.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/products_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/products_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/products_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/products_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Returns and Cancellations</h3> </div> <div class="feature-column-carousel__text"> <p>Explore our helpful policies, plus easy steps on returning or cancelling an order.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/returns_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/returns_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/returns_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/returns_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Delivery and Installation</h3> </div> <div class="feature-column-carousel__text"> <p>Get answers on delivery options, installation setup, and other services.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/delivery_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/delivery_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/delivery_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/delivery_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Payment and Finance</h3> </div> <div class="feature-column-carousel__text"> <p>Find guidance on flexible payment methods and finance options to fit every pocket.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/finance_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/finance_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/finance_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/finance_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Service and Warranty</h3> </div> <div class="feature-column-carousel__text"> <p>Find out everything you need to know about our available services and warranty coverage.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/warranty_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/warranty_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/warranty_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/warranty_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Samsung Account</h3> </div> <div class="feature-column-carousel__text"> <p>Frequently asked questions about your online Samsung account.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/samsung-account_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/samsung-account_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/samsung-account_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/samsung-account_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Samsung Rewards</h3> </div> <div class="feature-column-carousel__text"> <p>Everything you need to know about our Samsung Rewards loyalty programme</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure" tabindex="0" role="button"> <div class="image"> <img class="image__preview lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/rewards_black.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/rewards_white.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main lazy-load-man responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/rewards_black.png?$570_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/categories/rewards_white.png?$720_N_PNG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item swiper-slide feature-column-carousel__item--align-center" an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__sub-title"> <h3>Samsung Care+</h3> </div> <div class="feature-column-carousel__text"> <p>Your questions about our worldwide additional accidental damage insurance answered.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="#0" aria-label="View all" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la=":view all" data-clickable-target="true" data-link-title="View all"> View all </a> </div> <div class="feature-column-carousel__disclaimer"> 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focusable="false"> <use xlink:href="#close-btn" href="#close-btn"></use> </svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1775509529-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#close-btn" href="#close-btn"></use> </svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1775509529-7"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#close-btn" href="#close-btn"></use> </svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1775509529-8"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#close-btn" href="#close-btn"></use> </svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="popular-questions-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Popular Questions</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-transparent feature-column-carousel--width-1440 feature-column-carousel--divide" id="popular-questions"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what is the returns period"> <h2>What is the returns period?</h2> </div> <div class="feature-column-carousel__text"> <p>You can notify us that you have changed your mind for online orders within 14 days. You will then have 14 days to return the product to us. Please see the “What can I do if my product is faulty” question instead if your product is faulty.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/what-is-the-returns-period/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is the returns period:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what payment methods do you accept"> <h2>What payment methods do you accept?</h2> </div> <div class="feature-column-carousel__text"> <p>You can pay for your Samsung purchase by using any major credit card, PayPal, Klarna financing, or the Samsung Upgrade Programme (smartphones only).</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/what-payment-methods-do-you-accept/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what payment methods do you accept:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="how does tradein work"> <h2>How does trade-in work?</h2> </div> <div class="feature-column-carousel__text"> <p>Get top value for your old device when you trade it in for an instant discount on new Samsung tech across our smartphones, tablets, and smartwatches.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/how-does-trade-in-work/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how does tradein work:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can i track the progress of my order"> <h2>Can I track the progress of my order?</h2> </div> <div class="feature-column-carousel__text"> <p>Track your order seamlessly with tracking links in order confirmation and dispatch emails, or head straight to your account to follow your shipment.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/products-and-orders/can-i-track-the-progress-of-my-order/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i track the progress of my order:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="how do i return my product if i have changed my mind"> <h2>How do I return my product if I have changed my mind? </h2> </div> <div class="feature-column-carousel__text"> <p>Find easy-to-follow instructions to return your smaller or larger items from your online order on our dedicated returns page.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/how-do-I-return-my-product-if-I-have-changed-my-mind/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i return my product if i have changed my mind:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="how much does delivery cost"> <h2>How much does delivery cost? </h2> </div> <div class="feature-column-carousel__text"> <p>Enjoy free delivery on all Samsung products when you sign up for a Samsung Account. Plus, find our premium delivery options and guest user prices.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/how-much-does-the-delivery-cost/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how much does delivery cost:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can i cancel my order"> <h2>Can I cancel my order? </h2> </div> <div class="feature-column-carousel__text"> <p>Find out more about our flexible cancellation options. Cancel your order before it's dispatched, or return it within 14 days after delivery.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/can-i-cancel-my-order/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i cancel my order:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what is the warranty on a product purchased from samsung com"> <h2>What is the warranty on a product purchased from Samsung.com? </h2> </div> <div class="feature-column-carousel__text"> <p>Get peace of mind with Samsung's comprehensive manufacturer warranty for all products. Find out how to check your coverage and secure support.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/what-is-the-warranty-on-a-product-i-have-purchased-from-samsung-com/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is the warranty on a product purchased from samsung com:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="do you offer installation across the uk"> <h2>Do you offer installation across the UK?</h2> </div> <div class="feature-column-carousel__text"> <p>Installation services are available across mainland UK, excluding NI, Channel Islands, and Scottish Islands.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-installation-across-the-uk/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do you offer installation across the uk:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:10" 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an-ca="indication" an-ac="view more" an-la="view more" class="cta cta--outlined cta--black" href="javascript:void(0);" aria-label="View more" role="button">View more</a> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-0"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-1"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-2"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-3"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-4"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-7"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-8"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_7396064-9"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="orders-and-products-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_ProductsOrders_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_ProductsOrders_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_ProductsOrders_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_ProductsOrders_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Orders and Products</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-transparent feature-column-carousel--width-1440 feature-column-carousel--divide" id="orders-and-products"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what offers and promotions are currently running"> <h2>What offers and promotions are currently running? </h2> </div> <div class="feature-column-carousel__text"> <p>Discover the latest offers, promotions, and discounts across our range of Samsung products by visiting our Offers page.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/offer/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what offers and promotions are currently running:" data-clickable-target="true"> See all offers </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can i track the progress of my order"> <h2>Can I track the progress of my order? </h2> </div> <div class="feature-column-carousel__text"> <p>Keep tabs on your order's progress with easy tracking options. Find the tracking link in your order confirmation or dispatch email or track your order directly on our website.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/products-and-orders/can-i-track-the-progress-of-my-order/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i track the progress of my order:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can i make a purchase over the phone"> <h2>Can I make a purchase over the phone?</h2> </div> <div class="feature-column-carousel__text"> <p>Purchases are only available online and through our mobile app. If you need assistance with your order, please contact our customer support, and we will do all that we can to help you.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/support/contact/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i make a purchase over the phone:" data-clickable-target="true"> Contact us </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="the item i want is out of stock"> <h2>The item I want is out of stock. Can I still place an order, so I receive the item as soon as it’s back in stock? </h2> </div> <div class="feature-column-carousel__text"> <p>Secure your desired item by placing an order now. The item will be shipped once we receive it in stock, depending on restock lead times.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/products-and-orders/the-item-i-want-to-buy-is-out-of-stock-can-i-still-place-my-order-to-ensure-i-can-receive-this-item-as-soon-as-new-stock-arrives/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="the item i want is out of stock:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="i forgot to order something can i add it to my existing order"> <h2>I forgot to order something. Can I add it to my existing order? </h2> </div> <div class="feature-column-carousel__text"> <p>Once an order is placed, additional items cannot be added. Please place a new order for any additional items you need. Enjoy free fast delivery, when signed in, on all Samsung products (next day on most).</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="https://www.samsung.com/uk/mypage/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i forgot to order something can i add it to my existing order:" data-clickable-target="true"> Sign in </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can i change an order"> <h2>Can I change an order? </h2> </div> <div class="feature-column-carousel__text"> <p>Order changes not possible after placement. Find out what your options are below.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/can-i-change-an-order/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i change an order:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="do you supply chargers with smartphones"> <h2>Do you supply chargers with Smartphones? </h2> </div> <div class="feature-column-carousel__text"> <p>No. In order to reduce e-waste, our Smartphones do not come with a charger plug in box. Follow the link to add one to your order.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/products-and-orders/do-you-supply-chargers-with-smartphones/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do you supply chargers with smartphones:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true}'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play"> <svg class="play" focusable="false"> <use xlink:href="#play-bold" href="#play-bold"></use> </svg> <svg class="pause" focusable="false"> <use xlink:href="#pause-bold" href="#pause-bold"></use> </svg> <span class="hidden">Play</span> </button> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab" data-indicator-delay=""> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Indicator 1</span> </span> </button> </div> </div> </div> </div> <div class="feature-column-carousel__more-button"> <a an-tr="ft12_feature column carousel-shop help-text-link" an-ca="indication" an-ac="view more" an-la="view more" class="cta cta--outlined cta--black" href="javascript:void(0);" aria-label="View more" role="button">View more</a> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-0"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-1"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-2"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-3"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-4"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_662903481-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="samsung-account-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Account_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Account_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Account_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Account_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Account</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="samsung-account"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What are the benefits of creating a Samsung account? </h2> </div> <div class="feature-column-carousel__text"> <p>Explore the benefits offered when signing up for a Samsung Account.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/what-are-the-benefits-of-creating-a-samsung-account/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what are the benefits of creating a samsung account:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I sign in/out? </h2> </div> <div class="feature-column-carousel__text"> <p>Find useful visual instructions on how to sign in to your account, and back out.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/how-do-i-sign-in-out/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i sign in out:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I change/reset my Samsung.com account password? </h2> </div> <div class="feature-column-carousel__text"> <p>Update or reset your Samsung.com account password easily. Follow the quick instructions to gain secure access.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/how-do-i-change-reset-my-samsung-com-account-password/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i change reset my samsung com account password:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I create a Samsung.com account? </h2> </div> <div class="feature-column-carousel__text"> <p>Quickly create an account on Samsung.com with these simple instructions.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/how-do-i-create-a-samsung-com-account/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i create a samsung com account:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>I think my account has been hacked or used by someone else. What do I do? </h2> </div> <div class="feature-column-carousel__text"> <p>If you believe your account has been hacked, please follow our recommended next steps.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/i-think-my-account-has-been-hacked-or-used-by-someone-else-what-do-i-do/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i think my account has been hacked or used by someone else what do i do:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Do I need to create an account to buy products from Samsung.com? </h2> </div> <div class="feature-column-carousel__text"> <p>No, you can make a purchase as a guest without creating a Samsung.com account, but there are some perks to creating an account with us.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/do-i-need-to-create-an-account-to-buy-products-from-samsung-com/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do i need to create an account to buy products from samsung com:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>I am having trouble logging in, what do I do? </h2> </div> <div class="feature-column-carousel__text"> <p>Effortlessly resolve login issues. Follow our simple troubleshooting steps to regain access.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/i-am-having-trouble-logging-in-what-do-i-do/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i am having trouble logging in, what do i do:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I update my account details/information? </h2> </div> <div class="feature-column-carousel__text"> <p>Easily manage your account and personal information by following our step-by-step instructions.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-account/how-do-i-update-my-account-details-information/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i update my account details information:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I change my Samsung Account mobile number using two-step phone verification?<br /></h2> </div> <div class="feature-column-carousel__text"> <p>Learn how to secure your account by easily updating your Samsung Account mobile number with these simple steps.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-using-two-step-phone-verification/" aria-label="Learn more" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i change my samsung account mobile number using two step phone verification:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true}'> <div 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focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1973429790-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1973429790-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1973429790-7"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1973429790-8"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="payment-and-finance-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Payments_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Payments_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Payments_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Payments_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Payment and Finance</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="payment-and-finance"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What payment methods do you accept? </h2> </div> <div class="feature-column-carousel__text"> <p>You can pay for your Samsung purchase by using any major credit card, PayPal, Klarna financing, or the Samsung Upgrade Programme (smartphones only).</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/what-payment-methods-do-you-accept/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what payment methods do you accept:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How does trade-in work? </h2> </div> <div class="feature-column-carousel__text"> <p>Get top value for your old device when you trade it in for an instant discount on new Samsung tech across our smartphones, tablets, and smartwatches.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/how-does-trade-in-work/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how does trade in work:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What is Samsung Upgrade Programme? </h2> </div> <div class="feature-column-carousel__text"> <p>You can get the latest phone at a great price. It is a flexible payment option that enables you to purchase the latest Galaxy phone and then upgrade each year.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/what-is-samsung-upgrade-programme/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is samsung upgrade programme:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>My payment has been taken more than once. How do I get my money back? </h2> </div> <div class="feature-column-carousel__text"> <p>If you have been charged for an order multiple times, contact our Customer Services team for prompt investigation and refund. Refunds may take 15 working days to reflect.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/support/contact/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="my payment has been taken more than once how do i get my money back:"> Contact us </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>My payment has failed, what can I do now? </h2> </div> <div class="feature-column-carousel__text"> <p>To ensure your payment goes through smoothly, try these recommended simple steps.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/my-payment-has-failed-what-can-i-do-now/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="my payment has failed, what can i do now:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Will payment be taken before I have received my order, or upon receipt of the order (once I have signed for it)? </h2> </div> <div class="feature-column-carousel__text"> <p>Your payment is authorised when you place your order, and a confirmation email is sent. The payment may take several business days to reflect, depending on your bank or financial institution.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/what-payment-methods-do-you-accept/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="will payment be taken before i have received my order,:"> Our payment options </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Has the TV Upgrade Programme been discontinued? </h2> </div> <div class="feature-column-carousel__text"> <p>Yes, the TV Upgrade Programme has been discontinued. Find out why and how this affects you.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/payment-and-financing/tv-upgrade-programme/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="has the tv upgrade programme been discontinued:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true}'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play"> <svg class="play" focusable="false"> <use xlink:href="#play-bold" href="#play-bold"></use> </svg> <svg class="pause" focusable="false"> <use xlink:href="#pause-bold" href="#pause-bold"></use> </svg> <span class="hidden">Play</span> </button> <div 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href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1857238360-1"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1857238360-2"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1857238360-3"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1857238360-4"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1857238360-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1857238360-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="delivery-and-installation-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Delivery_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Delivery_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Delivery_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Delivery_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Delivery and Installation</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="delivery-and-installation"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How much does delivery cost? </h2> </div> <div class="feature-column-carousel__text"> <p>Delivery charges vary and will be confirmed at checkout.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/how-much-does-the-delivery-cost/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how much does delivery cost:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Do you offer a next day delivery service?</h2> </div> <div class="feature-column-carousel__text"> <p>Next day delivery is available on most products, as long as the order has been placed by 7pm (or 1pm on Saturday for delivery on Sunday).</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-a-next-day-delivery-service/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do you offer a next day delivery service:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Do you offer installation across the UK? </h2> </div> <div class="feature-column-carousel__text"> <p>Installation services are available across mainland UK, excluding NI, Channel Islands, and Scottish Islands.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-installation-across-the-uk/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do you offer installation across the uk:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What communications will I receive about my order? </h2> </div> <div class="feature-column-carousel__text"> <p>Track your order progress in the link provided in the order confirmation or dispatch email, or log in to your account to check your order details.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/what-communications-will-i-receive-about-my-order/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what communications will i receive about my order:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>I think my order has been lost in transit, what should I do? </h2> </div> <div class="feature-column-carousel__text"> <p>In the unfortunate event that you do not receive your order, please contact us at Shop Support where we will be able to assist you.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/support/contact/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i think my order has been lost in transit, what should i do:"> Contact us </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How much does installation cost? </h2> </div> <div class="feature-column-carousel__text"> <p>Installation costs vary depending on the appliance and service required. You can select the delivery, recycling and installation options and confirm their cost in checkout.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-installation-across-the-uk/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how much does installation cost:"> Our Installation services </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can I request a specific date or time slot for my delivery to arrive? </h2> </div> <div class="feature-column-carousel__text"> <p>You cannot request a specific time, but you can request a specific day and cut off time in the checkout.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/how-much-does-the-delivery-cost/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i request a specific date or time slot for my delivery to arrive:"> Our delivery services </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can you remove and recycle my old appliance? </h2> </div> <div class="feature-column-carousel__text"> <p>Enjoy hassle-free appliance removal and recycling. Choose the options you need and check out for the final cost.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/can-you-remove-and-recycle-my-old-appliance/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can you remove and recycle my old appliance:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>My product has arrived damaged. How do I return it? </h2> </div> <div class="feature-column-carousel__text"> <p>If your item arrives damaged, it’s important you let us know as soon as possible.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/my-product-has-arrived-damaged-how-do-i-return-it/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="my product has arrived damaged how do i return it:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:10"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>My product has arrived damaged. Can I keep it and receive a discount or compensation? </h2> </div> <div class="feature-column-carousel__text"> <p>If a product arrives faulty or damaged, we'll issue a refund. You can then place a new order for a replacement.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/my-product-has-arrived-damaged-can-i-keep-it-and-receive-a-discount-or-compensation/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="my product has arrived damaged can i keep it and receive a discount or compensation:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:11"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Do you uninstall and remove TVs and large appliances when you install a new one? </h2> </div> <div class="feature-column-carousel__text"> <p>We do not uninstall televisions, but we do offer various installation packages. Find out more below.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-uninstall-and-remove-tvs-and-large-appliances-when-you-install-a-new-one/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do you uninstall and remove tvs and large appliances when you install a new one:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:12"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can I place my order online and then collect my item(s) in-store? Would this be free of charge to me, or would there be a holding fee? </h2> </div> <div class="feature-column-carousel__text"> <p>Yes, but we only offer collections from Samsung KX in Kings Cross, and only for smaller items.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/can-i-place-my-order-online-and-then-collect-my-items-in-store-would-this-be-free-of-charge-to-me-or-would-there-be-a-holding-fee/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i place my order online and then collect my items instore would this be free of charge to me, or would there be a holding fee:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:13" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="i was not available to sign for my goods on each occasion when a delivery was attempted how can i obtain my items now"> <h2>I was not available to sign for my goods on each occasion when a delivery was attempted. How can I obtain my items now? </h2> </div> <div class="feature-column-carousel__text"> <p>If you were unable to sign for your delivery, arrange redelivery or collect from your local depot.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/i-was-not-available-to-sign-for-my-goods-on-each-occasion-when-a-delivery-was-attempted-how-can-i-obtain-my-items-now/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i was not available to sign for my goods on each occasion when a delivery was attempted how can i obtain my items now:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:14" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can i request my first order is delayed so all of my items arrive at the same time"> <h2>Can I request my first order is delayed so all of my items arrive at the same time? </h2> </div> <div class="feature-column-carousel__text"> <p>This is not an option our courier partners offer at this time.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/how-much-does-the-delivery-cost/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i request my first order is delayed so all of my items arrive at the same time:" data-clickable-target="true"> Our delivery services </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:15" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="will you disconnect my old appliance when you install the new one"> <h2>Will you disconnect my old appliance when you install the new one? </h2> </div> <div class="feature-column-carousel__text"> <p>We'll disconnect your old appliance and install your new one. Choose your delivery, recycling, and installation options at checkout.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-installation-across-the-uk/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="will you disconnect my old appliance when you install the new one:" data-clickable-target="true"> Our Installation services </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:16" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="can you install my appliance on a different day to delivery"> <h2>Can you install my appliance on a different day to delivery? </h2> </div> <div class="feature-column-carousel__text"> <p>Installation cannot be scheduled separately from delivery. The same team will handle both services on the same day.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-installation-across-the-uk/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can you install my appliance on a different day to delivery:" data-clickable-target="true"> Our Installation services </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:17" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="if i order two products, do i have to pay for installation twice"> <h2>If I order two products, do I have to pay for installation twice? </h2> </div> <div class="feature-column-carousel__text"> <p>Yes, you will need to select the installation service for each product you order, and confirm their cost at checkout.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/delivery-and-installations/do-you-offer-installation-across-the-uk/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="if i order two products, do i have to pay for installation twice:" data-clickable-target="true"> Our Installation services </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:18" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="do you install over weekends and bank holidays"> <h2>Do you install over weekends and bank holidays? </h2> </div> <div class="feature-column-carousel__text"> <p>Installation is available in select postcode areas. 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type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_893782937-15"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_893782937-16"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_893782937-17"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="returns-and-cancellations-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Returns_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Returns_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Returns_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Returns_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Returns and Cancellations</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="returns-and-cancellations"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What is the returns period?</h2> </div> <div class="feature-column-carousel__text"> <p>You can notify us that you have changed your mind for online orders within 14 days. You will then have 14 days to return the product to us. Please see the “What can I do if my product is faulty” question instead if your product is faulty.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/what-is-the-returns-period/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is the returns period:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I return my product if I have changed my mind? </h2> </div> <div class="feature-column-carousel__text"> <p>Find easy-to-follow instructions to return your smaller or larger items from your online order on our dedicated returns page.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/how-do-I-return-my-product-if-I-have-changed-my-mind/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i return my product if i have changed my mind:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can I cancel my order? </h2> </div> <div class="feature-column-carousel__text"> <p>Find out more about our flexible cancellation options. Cancel your order before it's dispatched, or return it within 14 days after delivery.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/can-i-cancel-my-order/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i cancel my order:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Will I receive a full refund? </h2> </div> <div class="feature-column-carousel__text"> <p>Click below to find out Samsung's Returns Policy, including any refund conditions or collection charges that may apply.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/will-I-receive-a-full-refund/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="will i receive a full refund:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What should I do if my product is faulty? </h2> </div> <div class="feature-column-carousel__text"> <p>If you believe your product is faulty, please contact us within 30 days of delivery to confirm whether you require a repair, replacement or refund.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/what-should-i-do-if-my-product-is-faulty/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what should i do if my product is faulty:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What should I do if my product is damaged on delivery? </h2> </div> <div class="feature-column-carousel__text"> <p>If your product arrives damaged, let us know as soon as possible. Visible damage must be reported within 72 hours to discuss your options.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/what-should-I-do-if-my-product-is-damaged-on-delivery/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what should i do if my product is damaged on delivery:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What do I have to return?</h2> </div> <div class="feature-column-carousel__text"> <p>The items you have to return depends on the order contents, and in the case of multiple items, whether any were free gifts or discounted items.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/what-do-I-have-to-return/" aria-label="Learn more" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what do i have to return:learn more"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>If I am to post an item back, do I have to pay for the postage?</h2> </div> <div class="feature-column-carousel__text"> <p>If you have changed your mind about the product, then you will be required to pay the cost of returning the item(s) to us. This does not apply to faulty or damaged items.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/if-i-am-to-post-an-item-back-do-i-have-to-pay-for-the-postage/" aria-label="Learn more" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="if i am to post an item back, do i have to pay for the postage:learn more"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>I informed you that I wanted to return an item during the 14-day returns period, but was unable to send it during this time. Am I still able to return it?</h2> </div> <div class="feature-column-carousel__text"> <p>Yes. In cases where exceptional circumstances prevented you from returning your product(s) within 14 days, you can still return it.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/returns-and-cancellations/i-informed-you-that-i-wanted-to-return-an-item/" aria-label="Learn more" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i informed you that i wanted to return an item during the 14 day returns period, but was unable to send it during this time am i still able to return it:learn more"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true}'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play"> <svg class="play" focusable="false"> <use xlink:href="#play-bold" href="#play-bold"></use> </svg> <svg class="pause" focusable="false"> <use xlink:href="#pause-bold" href="#pause-bold"></use> </svg> <span class="hidden">Play</span> </button> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab" data-indicator-delay=""> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Indicator 1</span> </span> </button> </div> </div> </div> </div> <div class="feature-column-carousel__more-button"> <a an-tr="ft12_feature column carousel-shop help-text-link" an-ca="indication" an-ac="view more" an-la="view more" class="cta cta--outlined cta--black" href="javascript:void(0);" aria-label="View more" role="button">View more</a> </div> </div> <div class="feature-column-carousel__video-wrap" 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href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1140517752-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1140517752-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1140517752-7"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1140517752-8"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="service-and-warranty-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Warranty_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Warranty_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Warranty_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Warranty_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Service and Warranty</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="service-and-warranty"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What are your repair options? </h2> </div> <div class="feature-column-carousel__text"> <p>Please visit the repairs page for more information about the services available and applicable costs.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/support/repair/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what are your repair options:"> Repairs page </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I transfer my data from my old phone to my new phone? </h2> </div> <div class="feature-column-carousel__text"> <p>Smart Switch is the simplest way to transfer all your data to your new Galaxy smartphone.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/how-do-i-transfer-my-data-from-my-old-phone-to-my-new-phone/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i transfer my data from my old phone to my new phone:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What is the warranty on a product purchased from Samsung.com? </h2> </div> <div class="feature-column-carousel__text"> <p>Get peace of mind with Samsung's comprehensive manufacturer warranty for all products. Find out how to check your coverage and secure support.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/what-is-the-warranty-on-a-product-i-have-purchased-from-samsung-com/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is the warranty on a product purchased from samsung com:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What are your standard services? </h2> </div> <div class="feature-column-carousel__text"> <p>Explore the standard services available to you when you shop online at Samsung.com.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/what-are-your-standard-services/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what are your standard services:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Where can I find information about the Galaxy Z Fold Premier Service? </h2> </div> <div class="feature-column-carousel__text"> <p>Please visit the Galaxy Z Fold Premier Service page for more information.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/smartphones/galaxy-z-fold3-5g/tips-for-my-samsung-z-fold3-5g/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="where can i find information about the galaxy z fold premier service:"> Find out more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>I’ve seen a product in another country that isn’t available in the UK, why is that? </h2> </div> <div class="feature-column-carousel__text"> <p>Samsung products available in the UK can vary. Visit our online shop for the latest selection with new products being introduced all the time, so make sure you check back regularly.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/ive-seen-a-product-in-another-country-that-isnt-available-in-the-uk-why-is-that/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="i have seen a product in another country that isnt available in the uk why is that:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Is this a standalone item or will I need something else to make it work? </h2> </div> <div class="feature-column-carousel__text"> <p>When viewing a product on Samsung.com, compatible items will display on the product page as 'Accessories / Compatible Products'.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/is-this-a-standalone-item-or-will-i-need-something-else-to-make-it-work/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="is this a standalone item or will i need something else to make it work:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How can I ensure that the product I wish to purchase is compatible with the item I already own? </h2> </div> <div class="feature-column-carousel__text"> <p>To check for compatible devices, you can view the “SPECS” section of the product page on Samsung.com.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/service-and-warranty/how-can-i-ensure-that-the-product-i-wish-to-purchase-is-compatible-with-the-item-i-already-own/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how can i ensure that the product i wish to purchase is compatible with the item i already own:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true}'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play"> <svg class="play" focusable="false"> <use xlink:href="#play-bold" href="#play-bold"></use> </svg> <svg class="pause" focusable="false"> <use xlink:href="#pause-bold" href="#pause-bold"></use> </svg> <span class="hidden">Play</span> </button> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab" data-indicator-delay=""> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Indicator 1</span> </span> </button> </div> </div> </div> </div> <div class="feature-column-carousel__more-button"> <a an-tr="ft12_feature column carousel-shop help-text-link" an-ca="indication" an-ac="view more" an-la="view more" class="cta cta--outlined cta--black" href="javascript:void(0);" aria-label="View more" role="button">View more</a> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1196841577-0"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1196841577-1"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use 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id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1196841577-4"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1196841577-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1196841577-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1196841577-7"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="samsung-rewards-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Rewards_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Rewards_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Rewards_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_Rewards_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Rewards</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="samsung-rewards"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What is Samsung Rewards? </h2> </div> <div class="feature-column-carousel__text"> <p>Unlock exclusive rewards with Samsung Rewards. Earn points for every purchase on Samsung.com.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/what-is-samsung-rewards/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is samsung rewards:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I enrol in Samsung Rewards? </h2> </div> <div class="feature-column-carousel__text"> <p>To enrol in Samsung Rewards, you must create a Samsung Account and agree to the Samsung Rewards Terms & Conditions. </p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/how-do-i-enrol-in-samsung-rewards/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i enrol in samsung rewards:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Where can I spend my Samsung Rewards Points? </h2> </div> <div class="feature-column-carousel__text"> <p>You can redeem Samsung Rewards points for most products available for purchase on Samsung.com.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/where-can-i-spend-my-samsung-rewards-points/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="where can i spend my samsung rewards points:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I check my Samsung Rewards status? </h2> </div> <div class="feature-column-carousel__text"> <p>Create an account on Samsung.com to view your Samsung Rewards status every step of the way.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/how-do-i-check-my-samsung-rewards-status/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i check my samsung rewards status:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>I’ve made a purchase, why can’t I see my Rewards Points in my account? </h2> </div> <div class="feature-column-carousel__text"> <p>Enhance your Samsung Rewards experience by signing in and enrolling before making purchases.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/i-ve-made-a-purchase-why-cant-i-see-my-rewards-points-in-my-account/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="ive made a purchase, why cant i see my rewards points in my account:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I earn Samsung Rewards points?</h2> </div> <div class="feature-column-carousel__text"> <p>When signed in to your Samsung account, you will automatically earn Rewards points for any purchase made on Samsung.com.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/how-do-i-earn-samsung-rewards-points/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i earn samsung rewards points:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How many points do I earn for each product I buy on Samsung.com? </h2> </div> <div class="feature-column-carousel__text"> <p>Earn Samsung Rewards Points worth 1% of your purchase at Samsung.com, excluding discounts.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/how-many-points-do-i-earn-for-each-product-i-buy-on-samsung-com/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how many points do i earn for each product i buy on samsung com:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>When do I earn Samsung Rewards Points? </h2> </div> <div class="feature-column-carousel__text"> <p>Earn Samsung Rewards Points instantly, but redeem them after 14 days from purchase.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/when-do-i-earn-samsung-rewards-points/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="when do i earn samsung rewards points:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Will I earn Samsung Rewards Points if I use a promotional payment option?</h2> </div> <div class="feature-column-carousel__text"> <p>You only earn points on items you pay for in full, which does include monthly finance.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/will-i-earn-samsung-rewards-points-if-i-use-a-promotional-payment-option-like-samsung-upgrade-programme-interest-free-finance-or-trade-in/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="will i earn samsung rewards point:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:10"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How long do I have to use my Samsung Rewards Points?</h2> </div> <div class="feature-column-carousel__text"> <p>Redeem your Samsung Rewards Points within 24 months or they will expire. Keep track of your balance and redeem them soon.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/how-long-do-i-have-to-use-my-samsung-rewards-points/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how long do i have to use my samsung rewards points:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:11"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What are the lowest and highest number of points I can spend at once?</h2> </div> <div class="feature-column-carousel__text"> <p>Redeem Samsung Rewards points to purchase items from Samsung.com. Minimum requirement is 10 points, and the maximum redemption is 99% of your basket value.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/what-are-the-lowest-and-highest-number-of-points-i-can-spend-at-once/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what are the lowest and highest number of points i can spend at once:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:12"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can I transfer my points to another Samsung account?</h2> </div> <div class="feature-column-carousel__text"> <p>Samsung Rewards Points are non-transferable. Earn and redeem your points exclusively on your Samsung account.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/rewards/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i transfer my points to another samsung account:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:13"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Do I still earn points if I return my order?</h2> </div> <div class="feature-column-carousel__text"> <p>Your Samsung Rewards Points are active after 14 days from delivery. If you return your item(s) within the 14-day returns period, your points will be removed from your balance.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/rewards/" aria-label="Learn more" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="do i still earn points if i return my order:learn more"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:14"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can I share my Samsung Rewards account with someone else?</h2> </div> <div class="feature-column-carousel__text"> <p>Your Samsung Rewards is linked to your Samsung Account. Anyone using your Samsung Account can earn and spend Samsung Rewards points.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/can-i-share-my-samsung-rewards-account-with-someone-else/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i share my samsung rewards account with someone else:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:15" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what if i return part of my order but keep the rest"> <h2>What if I return part of my order but keep the rest?</h2> </div> <div class="feature-column-carousel__text"> <p>If you return part of your order within the 14-day returns window, the Samsung Rewards points associated with the items you return will be removed from your balance.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-rewards/what-if-i-return-part-of-my-order-but-keep-the-rest/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what if i return part of my order but keep the rest:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, 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id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_1889543852-14"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="samsung-care-plus-title"> <div class="textblock__body padding-top--48 padding-bottom--48"> <div class="textblock__logo-image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_CarePlus_45x45.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_CarePlus_45x45.png?$LazyLoad_Home_PNG$" alt role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_CarePlus_45x45.png?$274_56_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/new-icons/ico_CarePlus_45x45.png?$312_64_PNG$" alt role="img"/> </div> </div> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Care+</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel feature-column-carousel--margin-bottom-normal bg-white feature-column-carousel--width-1440 feature-column-carousel--divide" id="samsung-care-plus"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-5 feature-column-carousel__column--mobile-columns-2 use-see-more-button" data-desktop-per-page="5" data-mobile-per-page="10"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h4>Are loss and theft covered by my policy? </h4> </div> <div class="feature-column-carousel__text"> <p>From 28th April, 2022, Samsung Care+ can be purchased as accidental damage cover or accidental damage and theft cover.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/are-loss-and-theft-covered-by-my-policy/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="are loss and theft covered by my policy:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What do you mean by accidental damage? </h2> </div> <div class="feature-column-carousel__text"> <p>Accidental damage refers to a device failing to function correctly or safely as the result of an incident that has happened by accident.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/what-do-you-mean-by-accidental-damage/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what do you mean by accidental damage:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What is the excess?</h2> </div> <div class="feature-column-carousel__text"> <p>Samsung Care+ excess varies by device and plan. Explore details to determine your specific excess.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/what-is-the-excess/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what is the excess:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Is cosmetic damage covered? </h2> </div> <div class="feature-column-carousel__text"> <p>Cracked screens are covered under Samsung Care+, but cosmetic damage like scratches and dents is not.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/is-cosmetic-damage-covered/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="is cosmetic damage covered:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:5"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Where can I find out more information about Samsung Care+? </h2> </div> <div class="feature-column-carousel__text"> <p>Seek comprehensive information about Samsung Care+ on our dedicated page.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/offer/samsung-care-plus/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="where can i find out more information about samsung care:"> Visit Samsung Care+ </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:6"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What do you mean by worldwide cover? </h2> </div> <div class="feature-column-carousel__text"> <p>Enjoy worldwide protection with Samsung Care+. Claims can be made while away, and devices are repaired or replaced upon returning to the UK.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/what-do-you-mean-by-worldwide-cover/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what do you mean by worldwide cover:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:7"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>What happens if my phone or device is replaced? </h2> </div> <div class="feature-column-carousel__text"> <p>Samsung Care+ replacement devices retain your current coverage period and updates your warranty period.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/what-happens-if-my-phone-or-device-is-replaced/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what happens if my phone or device is replaced:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:8"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Can I get Samsung Care for all Samsung phones and devices? </h2> </div> <div class="feature-column-carousel__text"> <p>Protect your eligible Samsung mobile devices with Samsung Care+, available at point of sale, during purchase or on our dedicated website.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/can-i-get-samsung-care-plus-for-all-samsung-phones-and-devices/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="can i get samsung care for all samsung phones and devices:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:9"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Is there a cooling off period?</h2> </div> <div class="feature-column-carousel__text"> <p>Enjoy a cooling-off period of 14 days for Assurant policies and 21 days for Allianz policies. Cancel within this period for a full refund.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/is-there-a-cooling-off-period/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="is there a cooling off period:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:10"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Who is Allianz?</h2> </div> <div class="feature-column-carousel__text"> <p>Samsung Care+ policies purchased before 28th April 2022 are handled by Allianz Insurance, a leading global insurer.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/who-is-allianz/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="who is allianz:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:11"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Who is Assurant?</h2> </div> <div class="feature-column-carousel__text"> <p>Samsung Care+ policies purchased from 28th April 2022 onwards are managed by Assurant, a global business services leader.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/who-is-assurant/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="who is assurant:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:12"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>How do I cancel my Samsung Care+ policy?</h2> </div> <div class="feature-column-carousel__text"> <p>Cancel your Assurant Samsung Care+ policy online or contact us for assistance.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/how-do-i-cancel-my-samsung-care-plus-policy/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="how do i cancel my samsung care plus policy:"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:13" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what if i reach my claim limit"> <h2>What if I reach my claim limit? </h2> </div> <div class="feature-column-carousel__text"> <p>When you reach your claim limit, your policy will automatically end and no refund will be due.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/shop-faq/samsung-care-plus/what-if-i-reach-my-claim-limit/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what if i reach my claim limit:" data-clickable-target="true"> Learn more </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item " an-tr="ft12_feature column carousel-shop help-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:14" data-clickable-state="true"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title" data-headline-text="what if i return the device i purchased samsung care plus for"> <h2>What if I return the device I purchased Samsung Care+ for?</h2> </div> <div class="feature-column-carousel__text"> <p>Return your device and receive a pro-rata refund for your Samsung Care+ policy, if no claims have been made and the return is accepted by the retailer.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--underline cta--black" href="/uk/offer/samsung-care-plus/" an-tr="ft12_feature column carousel-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="what if i return the device i purchased samsung care plus for:" data-clickable-target="true"> Visit Samsung Care+ </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true}'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play"> <svg class="play" focusable="false"> <use xlink:href="#play-bold" href="#play-bold"></use> </svg> <svg class="pause" focusable="false"> <use xlink:href="#pause-bold" href="#pause-bold"></use> </svg> <span class="hidden">Play</span> </button> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab" data-indicator-delay=""> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Indicator 1</span> </span> </button> </div> </div> </div> </div> <div class="feature-column-carousel__more-button"> <a an-tr="ft12_feature column carousel-shop help-text-link" an-ca="indication" an-ac="view more" an-la="view more" class="cta cta--outlined cta--black" href="javascript:void(0);" aria-label="View more" role="button">View more</a> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-0"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-1"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-2"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-3"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-4"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-5"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-6"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-7"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-8"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-9"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-10"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-11"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-12"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-addf6945-2c43-44f7-8fd9-8a7cd956a842_root_responsivegrid_pd_g_feature_benefit_103010583-13"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="pd-g-feature-benefit-banner aem-GridColumn aem-GridColumn--default--12"> <input type="hidden" id="useSMBHideFunction" name="useSMBHideFunction" value="false"/> <input type="hidden" id="authorYn" name="authorYn" value="N"/> <section class="st-feature-benefit-banner flexible-layout st-feature-benefit-banner--full margin-top--16 margin-bottom--16 st-feature-benefit-banner--left st-feature-benefit-banner--mo-text-top st-feature-benefit-banner--bg-white st-feature-benefit-banner--black"> <div class="st-feature-benefit-banner__wrap"> <div class="st-feature-benefit-banner__content"> <div class="st-feature-benefit-banner__content-wrap"> <h2 class="st-feature-benefit-banner__title desktop-only" data-font-size-pc="32">Still need help? We’ve got you</h2> <h2 class="st-feature-benefit-banner__title mobile-only" data-font-size-mo="22">Still need help? We’ve got you</h2> <p class="st-feature-benefit-banner__desc" data-font-size-pc="14" data-font-size-mo="12">We’re still here to help get you the answers you need, whether that’s how to track the delivery of your product, troubleshooting or just some useful tips. And, if that’s not what you need, you can find other ways to talk to us too.</p> <div class="st-feature-benefit-banner__cta-wrap"> <div class="st-feature-benefit-banner__cta"> <a class="cta cta--contained cta--black" href="/uk/support/contact/" aria-label="Contact us Contact us" an-tr="ft06_banner-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="still need help we ve got you:contact us"> Contact us </a> </div> </div> </div> </div> <figure class="st-feature-benefit-banner__figure">  <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/support-banner_dark_1440x344_d.png?$1440_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/support-banner_dark_720x1080_m.png?$720_N_JPG$" data-desktop-alt data-mobile-alt role="img" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/support-banner_dark_1440x344_d.png?$1440_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/uk/shop-faq/support-banner_dark_720x1080_m.png?$720_N_JPG$" data-desktop-alt data-mobile-alt role="img" loading="lazy"/> </div> </figure> </div> </section> </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style> .hideInAem { display: none; font-size: 16px; font-weight: bold; } .aem-AuthorLayer-Edit .hideInAem { display: block; text-align: center; background-color: #00246B; color: #CADCFC; padding: 40px 15vw; } .hideInAem span{ font-family: arial, serif; color: yellow; } </style> <p class="hideInAem">This is the script responsible for transforming the components into the fanciness you see in QA.<br/>If you wish to see the script work in editor/preview, add <span>&debug</span> to the end of the url.<br/>If you wish to add a new section, make sure that the sub heading of the selector tile matches the ID of both the Q&A tiles and the respective title component. For example, a selector tile with heading <span>'Help & Queries'</span> would need a text component with ID <span>'help-and-queries-title'</span>, and <span>'help-and-queries'</span> ID'd tiles component. </p> <script> ;(function(win,doc,callback){'use strict';callback=callback||function(){};function detach(){if(doc.addEventListener){doc.removeEventListener('DOMContentLoaded',completed);}else{doc.detachEvent('onreadystatechange',completed);}}function completed(){if(doc.addEventListener||event.type==='load'||doc.readyState==='complete'){detach();callback(window,window.jQuery);}}function init(){if (doc.addEventListener){doc.addEventListener('DOMContentLoaded',completed);}else{doc.attachEvent('onreadystatechange',completed);}}init();})(window,document,function(win,$){ // categories must match the titles of the feature column carousels window.categoryColors = { "popular-questions": "#2289FB", "orders-and-products": "#002890", "samsung-account": "#F6671B", "payment-and-finance": "#F36E6E", "delivery-and-installation": "#00838F", "returns-and-cancellations": "#EF3434", "service-and-warranty": "#006BEA", "samsung-rewards": "#15C0AF", "samsung-care-plus": "#000000" } function main() { $(".pd-g-feature-benefit-column-carousel").slice(2).hide(); $(".cm-g-text-block").slice(2).hide(); $("#controller .feature-column-carousel__item").each(function() { let title = $(this).find("h3").text(); let cta = $(this).find("a")[0]; let stripped_title = title.replaceAll(" ", "-").replace("+", "-plus").toLowerCase(); cta.href = '#'; cta.addEventListener("click", ChangeCategory(stripped_title, this)); this.addEventListener("click", ChangeCategory(stripped_title, this)); console.log(stripped_title) }); // mutate images with new functionality $(".cm-g-text-block").each(function(){ let imgCont = $(this).find(".textblock__logo-image")[0]; if(imgCont){ let img = imgCont.querySelector("img"); let src = img.src.split("?")[0] || img.getAttribute("data-mobile-src").split("?")[0]; let newImg = document.createElement("img"); newImg.classList.add("textblock__logo-image"); newImg.src = src; let imgBg = document.createElement("div"); imgBg.classList.add("textblock__logo-image__container"); imgBg.append(newImg); $(this).find(".textblock__body").prepend(imgBg); imgCont.style.display = "none"; } }) $(".feature-column-carousel__feature").each(function(){ this.classList.remove("bg-white"); }) $(".textblock__body").slice(1).each(function(){ this.style.backgroundColor = "#f8f8f8"; }) document.querySelector(".cm-g-text-block").style.backgroundColor = "white"; document.querySelector(".pd-g-feature-benefit-column-carousel").style.backgroundColor = "white"; document.querySelector(".cm-g-text-block").setAttribute('style', 'background:#f8f8f8 !important'); const controller = document.querySelector("#controller"); controller.parentElement.style.backgroundColor = "#f8f8f8"; controller.firstElementChild.style.backgroundColor = "#f8f8f8"; controller.setAttribute('style', 'background:#f8f8f8 !important'); //Carousel Fix const main_carousel = document.querySelector("#controller > .feature-column-carousel__carousel"); $(main_carousel).find(".feature-column-carousel__item").each(function(){ this.querySelector(".feature-column-carousel__text-wrap").style.height = "200px"; let img = this.querySelector(".image img.image__main"); let mobSrc = img.getAttribute("data-mobile-src") ? img.getAttribute("data-mobile-src").split("?")[0] + "?purge" : null; let dtSrc = img.getAttribute("data-desktop-src") ? img.getAttribute("data-desktop-src").split("?")[0] : null; if(mobSrc || dtSrc){ // this.querySelector(".feature-column-carousel__figure").remove(); this.querySelector(".feature-column-carousel__figure").style.display = "none"; let newImg = document.createElement("img"); if(mobSrc && dtSrc){ newImg.src = dtSrc; newImg.setAttribute("data-selected-src", mobSrc); newImg.setAttribute("data-unselected-src", dtSrc); //preload selected image let preloadImg = new Image(); preloadImg.src = mobSrc; } else { newImg.src = mobSrc || dtSrc; } // insert new image after ".feature-column-carousel__sub-title" this.querySelector(".feature-column-carousel__sub-title").after(newImg); newImg.classList.add("feature-column-carousel__figure-cheil"); newImg.style.height = "80px"; } }) main_carousel.swiper.params.breakpoints[1].slidesPerView = 1.5; main_carousel.swiper.params.breakpoints[768].slidesPerView = 4.5; main_carousel.swiper.currentBreakpoint = false; main_carousel.swiper.params.slidesPerView = window.innerWidth < 768 ? 1.5 : 4.5; main_carousel.swiper.params.centeredSlides = window.innerWidth < 768 ? true : false; main_carousel.swiper.params.spaceBetween = window.innerWidth < 768 ? 20 : 0; main_carousel.swiper.params.breakpoints[768].slidesPerGroup = 3; setTimeout(function(){ if(window.innerWidth < 768){ $(main_carousel).find(".swiper-slide").each(function(){ let style = this.getAttribute("style"); style = style.replace("margin-right: 20px;", "margin-right: 20px !important;"); this.setAttribute("style", style); }) } }, 500); window.addEventListener("resize", function(){ if(window.innerWidth < 768){ $(main_carousel).find(".swiper-slide").each(function(){ let style = this.getAttribute("style"); style = style.replace("margin-right: 20px;", "margin-right: 20px !important;"); this.setAttribute("style", style); } )} }) let _options = main_carousel.getAttribute("data-swiper-option"); _options = _options ? JSON.parse(_options.replace(/'/g, '"')) : {}; _options.breakpoints = { 1: { slidesPerView: 1.5, centeredSlides: true, spaceBetween: 20, slidesPerGroup: 1 }, 768: { slidesPerView: 4.5, centeredSlides: false, spaceBetween: 0, slidesPerGroup: 3 } } main_carousel.setAttribute("data-swiper-option", JSON.stringify(_options)); main_carousel.swiper.update(); document.querySelectorAll('#controller a.cta').forEach(anchortag => { anchortag.href = "#0" }); function ChangeCategory(title, element){ return function(e){ e.preventDefault(); if(window.categorySelected != title){ window.categorySelected = title; let carousel = document.getElementById(title).parentElement; let titleEl = document.getElementById(title+"-title").parentElement; unselectAllTiles(); element.children[0].style.backgroundColor = window.categoryColors[title] || "#EEEEEE"; element.children[0].classList.add("selected"); // change img src to data-selected-src let img = element.querySelector("img"); if(img.getAttribute("data-selected-src")){ img.src = img.getAttribute("data-selected-src"); } let delay = 300; $(".pd-g-feature-benefit-column-carousel").slice(1).fadeOut(delay); $(".cm-g-text-block").slice(1).fadeOut(delay); setTimeout(() => { $(carousel).fadeIn(delay); $(titleEl).fadeIn(delay); document.body.style.setProperty("--ribbonColor", window.categoryColors[title] || "#EEEEEE"); setTimeout(() => { titleEl.scrollIntoView({behavior: "smooth", block: "start", inline: "nearest"}); }, delay) }, delay - 50) } } } function unselectAllTiles(){ $("#controller .feature-column-carousel__feature").each(function() { this.style.backgroundColor = "white"; this.classList.remove("selected"); let img = this.querySelector("img"); if(img.getAttribute("data-unselected-src")){ img.src = img.getAttribute("data-unselected-src"); } }); } //add side fade to #controller > div.feature-column-carousel__carousel let sideFade = document.createElement("div"); sideFade.classList.add("side-fade"); sideFade.classList.add("right"); document.querySelector("#controller > div.feature-column-carousel__carousel").append(sideFade); let sideFade2 = document.createElement("div"); sideFade2.classList.add("side-fade"); sideFade2.classList.add("left"); document.querySelector("#controller > div.feature-column-carousel__carousel").append(sideFade2); const cssToInject = ` .root { overflow: hidden; } .su21-shop-search-kv__image .image > img{ visibility: hidden; } .su21-shop-search-kv__title{ color: black; } body{ --ribbonColor: #FFFFFF; } .feature-column-carousel:not(#controller) .feature-column-carousel__item{ border: 1px solid #aeaeae; border-radius: 25px; width: 19% !important; margin: 0.5%; background: white; } .feature-column-carousel:not(#controller) .feature-column-carousel__item::after { content: ''; width: 22px; height: 15px; background-color: var(--ribbonColor); display: block; position: absolute; top: 0; left: 25px; border-bottom-left-radius: 7px; border-bottom-right-radius: 7px; } .pd-g-feature-benefit-column-carousel, .cm-g-text-block{ background-color: #f8f8f8; } .pd-g-feature-benefit-column-carousel, .pd-g-feature-benefit-column-carousel .feature-column-carousel { background: linear-gradient(0deg, rgba(239,239,239,1) 0%, rgba(248,248,248,1) 100%); } .pd-g-feature-benefit-column-carousel > .feature-column-carousel:not(#controller){ background-color: #f8f8f8 !important; } @media only screen and (min-width: 767px){ .feature-column-carousel__title { font-size: 18px; } } .feature-column-carousel{ padding-bottom: 2em; } .feature-column-carousel__item{ transition: background-color 0.3s ease; } .feature-column-carousel__item *{ transition: color 0.3s ease; } #controller .feature-column-carousel__feature.selected *{ color: white !important; } #controller .feature-column-carousel__feature { border: 1px solid #cccccc; border-radius: 25px; background-color: white; box-shadow: 0 3px 15px rgba(0,0,0,0.05); } #controller .feature-column-carousel__text{ padding-bottom: 0; padding-top: 24px; } #controller .feature-column-carousel__sub-title{ font-family: 'SamsungSharpSans',arial,sans-serif; white-space: nowrap; margin-left: -100%; margin-right: -100%; } #controller .feature-column-carousel__button{ margin: 12px auto 24px; font-size: 14px; } @media only screen and (max-width: 767px) { .feature-column-carousel__title { padding-bottom: 3.88888889vw; font-size: 4.5vw; } } .textblock.bg-white .textblock__body{ background-color: #f8f8f8; } .side-fade { position: absolute; height: 100%; width: 11.5%; right: 0; top: 0; bottom: 0; background: rgb(255,255,255); background: linear-gradient(90deg, rgba(255,255,255,0) 0%, rgb(248, 248, 248) 100%); z-index: 1; pointer-events: none; visibility: hidden; } .swiper-button-next:not(.swiper-button-disabled) ~ .side-fade.right { visibility: visible; } .swiper-button-prev:not(.swiper-button-disabled) ~ .side-fade.left { left: 0; right: unset; background: linear-gradient(90deg, rgb(248, 248, 248) 0%, rgba(255,255,255,0) 100%); visibility: visible; } .su21-shop-search-kv__container { height: 300px !important; margin: 0; } @media only screen and (max-width: 767px) { .su21-shop-search-kv__contents { height: auto !important; margin: 20px 0 !important; } } @media only screen and (max-width: 768px) { .feature-column-carousel__text-wrap { padding: 0 10px; } } #controller .swiper-button-next, #controller .swiper-button-prev{ background-color: rgba(0,0,0,0.45); } #controller .swiper-button-next .icon, #controller .swiper-button-prev .icon{ fill: white; } .textblock__logo-image { width: 45px; height: 45px; object-fit: contain; } .textblock__logo-image__container { width: 45px; height: 45px; mix-blend-mode: multiply; border-radius: 50%; margin-right: 15px; display: inline-flex; align-items: center; justify-content: center; box-sizing: content-box; } @media (max-width: 767px) { .textblock__logo-image__container { margin-bottom: 10px; margin-right: 0; } .textblock__logo-image__container.parent { display: block; text-align: center; } } @media (min-width: 768px) { .textblock .textblock__body { display: flex; justify-content: center; align-items: center; } } .textblock__logo-image__container.parent { display: flex; align-items: center; justify-content: center; } .feature-column-carousel__item .cta { color: #2189FF !important; } .pd-g-feature-benefit-column-carousel, .pd-g-feature-benefit-column-carousel .feature-column-carousel { background: linear-gradient(0deg, rgba(239,239,239,1) 0%, rgba(248,248,248,1) 100%); } div.pd-g-feature-benefit-column-carousel:nth-child(3) { background: #f8f8f8; } .feature-column-carousel__item .cta--underline { color: #2189FF !important;; } .feature-column-carousel:not(#controller) .feature-column-carousel__item{ border: 1px solid #cccccc; border-radius: 25px; width: 19% !important; margin: 0.5%; background: white; } .textblock__body.padding-top--48.padding-bottom--48{ padding-top: 80px !important; padding-bottom: 60px !important; } #controller .feature-column-carousel__feature { cursor: pointer; } @media only screen and (min-width: 768px){ .chip__action--dark:hover, .chip__action--dark:focus{ color: black; border: 1px solid black; } .su21-shop-search-kv__form-wrap { width: 70%; } .su21-shop-search-kv__search-wrap { margin-top: 60px; margin-bottom: 80px; } .su21-shop-search-kv__container { height: auto !important; margin-top: 120px; } } .su21-shop-search-kv__form-container .text-field.text-field--hide-label { background-color: white; border: 1px solid black; } .su21-shop-search-kv__form-container:focus-within .text-field.text-field--hide-label{ border: 0; } @media only screen and (max-width: 767px){ .feature-column-carousel:not(#controller) .feature-column-carousel__item{ width: 80% !important; margin: 0 auto 1em; } .feature-column-carousel__text-wrap{ height: auto !important; } } @media only screen and (max-width: 767px){ #controller div.swiper-slide { margin-right: 20px !important; } } ` const styleTag = document.createElement("style") styleTag.innerHTML = cssToInject; document.head.append(styleTag); const firstControllerTile = document.querySelector("#controller .feature-column-carousel__feature"); firstControllerTile.classList.add("selected"); firstControllerTile.style.backgroundColor = window.categoryColors["popular-questions"] || "#EEEEEE"; let firstImg = firstControllerTile.querySelector("img"); if(firstImg.getAttribute("data-selected-src")){ firstImg.src = firstImg.getAttribute("data-selected-src"); } document.body.style.setProperty("--ribbonColor", window.categoryColors["popular-questions"] || "#EEEEEE"); setTimeout(function(){ onPageLoad(); }, 500); // on hash change, call onPageLoad() window.addEventListener("hashchange", onPageLoad); } let cheil_timeout = 15000; let cheil_interval = setInterval(function(){ if(document.querySelector("#controller > .feature-column-carousel__carousel") && document.querySelector("#controller > .feature-column-carousel__carousel").swiper){ clearInterval(cheil_interval); if(window.sg.aem == undefined || window.location.search.includes("debug")){ main(); console.log("CHEIL: main() called") } } }, 100); function onPageLoad(){ // if the hash of the location is a key in the categoryColors object, call the click event on the corresponding element if(window.location.hash){ let hash = window.location.hash.replace("#", ""); //To add duplicate hash url for delivery-and-installation and returns-and-cancellations if (hash == "delivery-and-installations") { hash = "delivery-and-installation" } if (hash == "returns-and-cancellation") { hash = "returns-and-cancellations" } if(Object.keys(window.categoryColors).includes(hash)){ let title = hash.replace("-plus", "+").replaceAll("-", " ").toLowerCase(); if(Array.from(document.querySelectorAll("#controller .feature-column-carousel__item")).filter(x => x.querySelector(".feature-column-carousel__sub-title")?.innerText.toLowerCase() == title).length > 0){ let el = Array.from(document.querySelectorAll("#controller .feature-column-carousel__item")).filter(x => x.querySelector(".feature-column-carousel__sub-title")?.innerText.toLowerCase() == title)[0]; let event = new Event('click'); el.dispatchEvent(event); } } } } setTimeout(function(){ clearInterval(cheil_interval); }, cheil_timeout); }); </script> </div> <div class="nv-g-breadcrumb aem-GridColumn aem-GridColumn--default--12"> <nav class="breadcrumb" aria-label="Breadcrumb"> <div class="breadcrumb__inner"> <ul class="breadcrumb__path"> <li> <a aria-label="home" an-tr="nv03_breadcrumb-shop help-text-breadcrumb" an-ca="navigation" an-ac="breadcrumb" an-la="breadcrumb:home" href="/uk/"> <span class="breadcrumb__text-desktop">Home</span> <span class="breadcrumb__text-mobile">Home</span> </a> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#next-bold" href="#next-bold"></use></svg> </li> <li> <strong class="breadcrumb__text-desktop" aria-current="page">Shop FAQ</strong> 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an-ac="footer" an-la="shop"> <span class="hidden" data-i18n-open="Open" data-i18n-close="Close">Open</span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </a> <div class="footer-category__list-wrap"> <ul class="footer-category__list" role="list"> <li class="footer-category__item" role="listitem"> <a class="footer-category__link" href="/uk/offer/" an-tr="nv01_footer sitemap--cta-menu" an-ca="navigation" an-ac="footer" an-la="shop:all offers" aria-label="All Offers All Offers">All Offers</a> </li> <li class="footer-category__item" role="listitem"> <a class="footer-category__link" href="/uk/pay-monthly-contract/" an-tr="nv01_footer sitemap--cta-menu" an-ca="navigation" an-ac="footer" an-la="shop:monthly network contracts" aria-label="Contract Phones Contract Phones">Contract Phones</a> </li> <li class="footer-category__item" role="listitem"> <a class="footer-category__link" href="/uk/trade-in/" an-tr="nv01_footer 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aria-label="Explore Explore">Explore</a> </li> </ul> </div> </div> </div> <div class="footer-column__item"> <div class="footer-category"> <h3 class="footer-category__title" id="footer-category-title-2">Support</h3> <a class="footer-category__anchor" href="javascript:void(0);" role="button" aria-labelledby="footer-category-title-2" aria-expanded="false" an-tr="nv01_footer sitemap|menu1Depth" an-ca="navigation" an-ac="footer" an-la="support"> <span class="hidden" data-i18n-open="Open" data-i18n-close="Close">Open</span> <svg class="icon" focusable="false"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </a> <div class="footer-category__list-wrap"> <ul class="footer-category__list" role="list"> <li class="footer-category__item" role="listitem"> <a class="footer-category__link" href="/uk/support/#productsupport" an-tr="nv01_footer sitemap--cta-menu" an-ca="navigation" an-ac="footer" an-la="support:solutions manuals and downloads" aria-label="Solutions, Manuals 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