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> <div class="et_pb_row et_pb_row_0_tb_header et_pb_equal_columns"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0_tb_header et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module difl_advancedmenu difl_advancedmenu_0_tb_header"> <div class="et_pb_module_inner"> <div class="df-am-container"> <div class="df-am-row top-row"><div class="row-inner"><div class="df-am-col left"><div class="difl_advancedmenuitem_0_tb_header df-am-item"> <a href="https://massivegrid.com/homepage" ><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/08/top-logo.svg" class="df-site-logo" alt="" width="f" height="u" /></a><a href="https://massivegrid.com/homepage" ></a></div></div><div class="df-am-col center"><div class="difl_advancedmenuitem_1_tb_header df-am-item animtaion-submenu-1 has-item-animation item-hover-1"> <div class="df-normal-menu-wrap"> <nav class="df-menu-wrap"><ul id="menu-main-menu" class="df-menu-nav df-menu-nav-level-0"><li class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-14 df-mega-menu menu-item-level-0" data-column="4" data-width="normal_width" data-width-value="1024" data-alignment="bottom_center"><a href="#">Products & Services<span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-1"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282774" data-column="1"><a href="#"><H3>Servers</H3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282826"><a href="https://massivegrid.com/cloud-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/08/Explore-our-Servers.svg" width="40"/>Explore our Servers</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282811"><a href="https://massivegrid.com/high-availability-cloud-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Cloud-Servers-2-1.svg" width="40"/>H/A Cloud Servers</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282810"><a href="https://massivegrid.com/high-availability-cloud-dedicated-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Cloud-Dedicated-Servers-2-1.svg" width="40"/>H/A Cloud Dedicated Servers</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282775" data-column="2"><a href="#"><h3>Private Clouds</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282815"><a href="https://massivegrid.com/private-cloud/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Private-Cloud-2.svg" width="40"/>Explore our Private Clouds</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282817"><a href="https://massivegrid.com/private-cloud-high-availability-private-cloud/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Virtual-Private-Cloud-2-1.svg" width="40"/>H/A Virtual Private Clouds</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282816"><a href="https://massivegrid.com/high-availability-dedicated-private-cloud/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Dedicated-Private-Cloud-1.svg" width="40"/>H/A Dedicated Private Clouds</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282814"><a href="https://massivegrid.com/colocation/"><img 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src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Hosting-menu-icon.svg" width="30"/>Explore our H/A Hosting Services</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282828"><a href="https://massivegrid.com/high-availability-cpanel-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-cp.svg" width="40"/>cPanel Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282831"><a href="https://massivegrid.com/high-availability-wordpress-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-wp.svg" width="40"/>WordPress Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282830"><a href="https://massivegrid.com/high-availability-woocommerce-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-woo-1.svg" width="40"/>WooCommerce Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282827"><a href="https://massivegrid.com/high-availability-cpanel-dedicated-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Dedicated-Servers-2.svg" width="40"/>cPanel Dedicated Servers</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282829"><a href="https://massivegrid.com/ha-cpanel-reseller/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Resellers-2-1.svg" width="40"/>cPanel Reseller WHM Hosting</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282778" data-column="3"><a href="#"><h3>Mainframes</h3><span class="dropdown-arrow">3</span></a> <ul 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Services</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282779" data-column="1"><a href="#"><h3>Cyber Security</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282843"><a href="https://massivegrid.com/overview-security/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Security.svg" width="34"/>Explore our Cyber Security Services</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282844"><a href="https://massivegrid.com/hsm-decanus-terminal/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HSM-Decanus-Terminal-menu-icon.svg" width="34"/>Hardware Security Modules (HSM)</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282841"><a href="https://massivegrid.com/ssl/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/ssl2-4.svg" width="34"/>SSL Certificates</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282840"><a href="https://massivegrid.com/ddos/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/antiddos2-4.svg" width="34"/>DDoS Protection Services</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-282780" data-column="2"><a href="#"><h3>Additional Services</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282846"><a href="https://massivegrid.com/nextcloud/"><img decoding="async" 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menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-282346 current_page_item menu-item-282853"><a href="https://massivegrid.com/support-plans/" aria-current="page"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Support-Plans-icon-3.svg" width="40"/>Support Plans</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282851"><a href="https://massivegrid.com/backup-services/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Backup-Services-menu-icon.svg" width="40"/>Backup Services</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-15 df-mega-menu menu-item-level-0" data-column="3" data-width="normal_width"><a href="#">Solutions<span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-1"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282781" data-column="1"><a href="#"><h3>Website Hosting</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282860"><a href="https://massivegrid.com/explore-our-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Hosting-menu-icon.svg" width="34"/>Explore our Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282859"><a href="https://massivegrid.com/domains/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Domains-2.svg" width="40"/>Domain Registration</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282861"><a href="https://massivegrid.com/high-availability-cpanel-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-cp-1.svg" width="40"/>H/A cPanel Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282862"><a href="https://massivegrid.com/ssl/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/ssl2-4.svg" width="40"/>SSL Certificates</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282782" data-column="2"><a href="#"><h3>Developers / Agencies</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282870"><a href="https://massivegrid.com/overview-developers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Overview-Dev.svg" width="40"/>Services overview for Developers & Agencies</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282866"><a href="https://massivegrid.com/platform-as-a-service-paas/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Explore-our-PaaS-2.svg" width="40"/> Explore our Applications Platform – PaaS</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282869"><a href="https://massivegrid.com/kubernetes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Kubernetes-2-1.svg" width="40"/>Hosted Kubernetes</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282865"><a href="https://massivegrid.com/explore-our-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Hosting-menu-icon.svg" width="34"/>Explore our Web Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282868"><a href="https://massivegrid.com/ha-cpanel-reseller/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Resellers-2-1.svg" width="40"/>H/A cPanel Reseller WHM Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282867"><a href="https://massivegrid.com/high-availability-cloud-dedicated-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Cloud-Dedicated-Servers-2-1.svg" width="40"/>H/A Cloud Dedicated Servers</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282785" data-column="3"><a href="#"><h3>Enterprises</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282878"><a href="https://massivegrid.com/overview-enterprises/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Overview-Enterprises.svg" width="34"/> Overview Enterprises</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282876"><a href="https://massivegrid.com/mainframes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Mainframes-menu-icon.svg" width="34"/> Explore our Mainframes</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282877"><a href="https://massivegrid.com/overview-security/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Security.svg" width="34"/> Explore our Security</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282787" data-column="1"><a href="#"><h3>Government</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282881"><a href="https://massivegrid.com/overview-governments/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Overview-Gov.svg" width="34"/> Overview Governments</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282879"><a href="https://massivegrid.com/mainframes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Mainframes-menu-icon.svg" width="34"/> Explore our Mainframes</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282880"><a href="https://massivegrid.com/overview-security/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Explore-our-Security.svg" width="34"/> Explore our Security</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282788" data-column="3"><a href="#"><h3>Partners / Resellers</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282886"><a href="https://massivegrid.com/partners-resellers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Overview-Partner.svg" width="40"/>Overview Partners / Resellers</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282885"><a href="https://massivegrid.com/ha-cpanel-reseller/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Resellers-2-1.svg" width="40"/>High-Availability cPanel Reseller WHM Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282889"><a href="https://massivegrid.com/affiliate-program/"><img decoding="async" 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df-mega-menu menu-item-level-0" data-column="2" data-width="normal_width"><a href="#">About<span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-1"> <li class="menuItem-fontSize menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282789" data-column="1"><a href="#"><h3>MassiveGRID Company</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282894"><a href="https://massivegrid.com/the-company/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/The-Company.svg" width="40"/>Explore Our Company</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282790" data-column="2"><a href="#"><h3>Our Technologies</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li 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src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Dedicated-Private-Cloud-1.svg" width="40"/>H/A Dedicated Private Clouds</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282814"><a href="https://massivegrid.com/colocation/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Colocation-Services.svg" width="40"/>Colocation & Infrastructures</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282776" data-column="3"><a href="#"><h3>Applications Platforms – PaaS</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25545441"><a href="https://massivegrid.com/red-hat-openshift/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/07/Red_Hat_logo_small.svg" width="40"/>Red Hat OpenShift Container 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menu-item-type-post_type menu-item-object-page menu-item-282823"><a href="https://massivegrid.com/kubernetes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Kubernetes-2.svg" width="30"/>Kubernetes in PaaS</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282822"><a href="https://massivegrid.com/magento-in-paas/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Magento-in-PaaS-2.svg" width="40"/>Magento in PaaS</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282821"><a href="https://massivegrid.com/wordpress-in-paas/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/WordPress-in-PaaS-2.svg" width="40"/>WordPress in PaaS</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282777" data-column="4"><a href="#"><h3>Web 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src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-wp.svg" width="40"/>WordPress Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282830"><a href="https://massivegrid.com/high-availability-woocommerce-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-woo-1.svg" width="40"/>WooCommerce Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282827"><a href="https://massivegrid.com/high-availability-cpanel-dedicated-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Dedicated-Servers-2.svg" width="40"/>cPanel Dedicated Servers</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282829"><a href="https://massivegrid.com/ha-cpanel-reseller/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Resellers-2-1.svg" width="40"/>cPanel Reseller WHM Hosting</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282778" data-column="3"><a href="#"><h3>Mainframes</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282836"><a href="https://massivegrid.com/mainframes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Mainframes-menu-icon.svg" width="40"/>Explore our Mainframe Services</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282779" data-column="1"><a href="#"><h3>Cyber Security</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282843"><a href="https://massivegrid.com/overview-security/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Security.svg" width="34"/>Explore our Cyber Security Services</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282844"><a href="https://massivegrid.com/hsm-decanus-terminal/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HSM-Decanus-Terminal-menu-icon.svg" width="34"/>Hardware Security Modules (HSM)</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282841"><a href="https://massivegrid.com/ssl/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/ssl2-4.svg" width="34"/>SSL Certificates</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282840"><a href="https://massivegrid.com/ddos/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/antiddos2-4.svg" width="34"/>DDoS Protection Services</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-282780" data-column="2"><a href="#"><h3>Additional Services</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282846"><a href="https://massivegrid.com/nextcloud/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/nextcloud-logo-1.svg" width="40"/>Hosted Nextcloud</a></li> <li class="menuItem-fontSize menu-item menu-item-type-custom menu-item-object-custom menu-item-282847"><a href="https://accessibe.com/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/accessibility.svg" width="30"/>Web Accessibility Tool</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282855"><a href="https://massivegrid.com/domains/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Domains-2.svg" width="40"/> Domain Registration</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282858"><a href="https://massivegrid.com/ha-storage/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/HA-Storage-2.svg" width="40"/>High-Availability Storage</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-282346 current_page_item menu-item-282853"><a href="https://massivegrid.com/support-plans/" aria-current="page"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Support-Plans-icon-3.svg" width="40"/>Support Plans</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282851"><a href="https://massivegrid.com/backup-services/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Backup-Services-menu-icon.svg" width="40"/>Backup Services</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-15 df-mega-menu menu-item-level-0" data-column="3" data-width="normal_width"><a href="#">Solutions<span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-1"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282781" data-column="1"><a href="#"><h3>Website Hosting</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282860"><a href="https://massivegrid.com/explore-our-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Hosting-menu-icon.svg" width="34"/>Explore our Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282859"><a href="https://massivegrid.com/domains/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Domains-2.svg" width="40"/>Domain Registration</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282861"><a href="https://massivegrid.com/high-availability-cpanel-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2024/09/menu-icon-cp-1.svg" width="40"/>H/A cPanel Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282862"><a href="https://massivegrid.com/ssl/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/ssl2-4.svg" width="40"/>SSL Certificates</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282782" data-column="2"><a href="#"><h3>Developers / Agencies</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282870"><a href="https://massivegrid.com/overview-developers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Overview-Dev.svg" width="40"/>Services overview for Developers & Agencies</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282866"><a href="https://massivegrid.com/platform-as-a-service-paas/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Explore-our-PaaS-2.svg" width="40"/> Explore our Applications Platform – PaaS</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282869"><a href="https://massivegrid.com/kubernetes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Kubernetes-2-1.svg" width="40"/>Hosted Kubernetes</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282865"><a href="https://massivegrid.com/explore-our-hosting/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Hosting-menu-icon.svg" width="34"/>Explore our Web Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282868"><a href="https://massivegrid.com/ha-cpanel-reseller/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Resellers-2-1.svg" width="40"/>H/A cPanel Reseller WHM Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282867"><a href="https://massivegrid.com/high-availability-cloud-dedicated-servers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-Cloud-Dedicated-Servers-2-1.svg" width="40"/>H/A Cloud Dedicated Servers</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282785" data-column="3"><a href="#"><h3>Enterprises</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282878"><a href="https://massivegrid.com/overview-enterprises/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Overview-Enterprises.svg" width="34"/> Overview Enterprises</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282876"><a href="https://massivegrid.com/mainframes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Mainframes-menu-icon.svg" width="34"/> Explore our Mainframes</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282877"><a href="https://massivegrid.com/overview-security/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Explore-our-Security.svg" width="34"/> Explore our Security</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282787" data-column="1"><a href="#"><h3>Government</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282881"><a href="https://massivegrid.com/overview-governments/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Overview-Gov.svg" width="34"/> Overview Governments</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282879"><a href="https://massivegrid.com/mainframes/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Mainframes-menu-icon.svg" width="34"/> Explore our Mainframes</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282880"><a href="https://massivegrid.com/overview-security/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Explore-our-Security.svg" width="34"/> Explore our Security</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282788" data-column="3"><a href="#"><h3>Partners / Resellers</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282886"><a href="https://massivegrid.com/partners-resellers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Overview-Partner.svg" width="40"/>Overview Partners / Resellers</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282885"><a href="https://massivegrid.com/ha-cpanel-reseller/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/HA-cPanel-Resellers-2-1.svg" width="40"/>High-Availability cPanel Reseller WHM Hosting</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282889"><a href="https://massivegrid.com/affiliate-program/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Affiliate-1.svg" width="40"/>Affiliate Program</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282888"><a href="https://massivegrid.com/reseller-partner/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/Reseller-Partner.svg" width="40"/>Reseller Partner</a></li> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282887"><a href="https://massivegrid.com/paas-resellers/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/PaaS-Resellers-2.svg" width="40"/>PaaS Resellers</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25545573 menu-item-level-0"><a href="https://massivegrid.com/data-centers/">Data Centers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-17 df-mega-menu menu-item-level-0" data-column="2" data-width="normal_width"><a href="#">About<span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-1"> <li class="menuItem-fontSize menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282789" data-column="1"><a href="#"><h3>MassiveGRID Company</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282894"><a href="https://massivegrid.com/the-company/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/The-Company.svg" width="40"/>Explore Our Company</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-282790" data-column="2"><a href="#"><h3>Our Technologies</h3><span class="dropdown-arrow">3</span></a> <ul class="sub-menu df-menu-nav-level-2"> <li class="menuItem-fontSize menu-item menu-item-type-post_type menu-item-object-page menu-item-282895"><a href="https://massivegrid.com/our-technology/"><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/10/Our-Technology.svg" width="40"/>Explore our Technologies</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-282792 df-mega-menu menu-item-level-0" data-column="2" data-width="normal_width"><a href="https://massivegrid.com/blog/">Blog</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-279814 df-mega-menu menu-item-level-0" data-column="2" data-width="normal_width"><a href="https://massivegrid.com/contact-us/">Contact</a></li> </ul></nav> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div id="et-main-area"> <div id="main-content"> <article id="post-282346" class="post-282346 page type-page status-publish hentry"> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0 tbvs-section-light et_section_regular" > <div class="et_pb_row et_pb_row_0 tbvs-inline-button et_pb_equal_columns"> <div class="et_pb_column et_pb_column_1_2 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1>Support Plans</h1></div> </div><div class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h4><span>We provide a wide range of support packages, depending on the offered level and kind of technical support. Just choose the one that best covers your business needs.</span></h4></div> </div> </div><div class="et_pb_column et_pb_column_1_2 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_image et_pb_image_0"> <span class="et_pb_image_wrap "><img decoding="async" src="https://massivegrid.com/wp-content/uploads/2023/11/support-plans-image.svg" alt="" title="support-plans-image" class="wp-image-283114" /></span> </div> </div> </div> </div><div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_1 et_pb_equal_columns"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_with_border et_pb_module difl_datatable difl_datatable_0"> <div class="et_pb_module_inner"> <div class="df_dt_container responsive_mode_active"> <div class="df_dt_wrapper"> <table class="df_dt_content"> <thead><tr class="difl_datatableitem_0"><th data-label="Features" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Features<br /></th><th data-label="Managed Server" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Managed Server<br /></th><th data-label="Sysadmin Basic" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Sysadmin Basic<br /></th><th data-label="Sysadmin Pro" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Sysadmin Pro<br /></th><th data-label="Sysadmin Premium" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Sysadmin Premium<br /></th><th data-label="Business Critical" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Business Critical<br /></th><th data-label="Business Critical Pro" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Business Critical Pro<br /></th><th data-label="Business Critical Instant" class="df_dt_table_body_column_cell exclude_head_foot exclude_head_foot_last_col" > Business Critical Instant<br /></th></tr></thead> <tbody><tr class="difl_datatableitem_1"><td data-label="Features" class="df_dt_table_body_column_cell" > Price<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > Included<br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > $100 / month<br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > $300 / month<br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > $1,000 / month<br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > $3,000 / month<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > $10,000 / month<br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > $30,000 / month<br /></td></tr><tr class="difl_datatableitem_2"><td data-label="Features" class="df_dt_table_body_column_cell" > Applies<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > Per Account<br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > Per Service<br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > Per Service<br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > Per Service<br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > Per Account<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > Per Account<br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > Per Account<br /></td></tr><tr class="difl_datatableitem_3"><td data-label="Features" class="df_dt_table_body_column_cell" > Guaranteed Response Time<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > Best Effort<br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > Best Effort<br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > Best Effort<br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > 1 Hour<br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > 30 min<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > 15 min<br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > Instant<br /></td></tr><tr class="difl_datatableitem_4"><td data-label="Features" class="df_dt_table_body_column_cell" > Engagement<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > Reactive<br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > Reactive<br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > Reactive<br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > Reactive<br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > Proactive<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > Proactive<br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > Proactive<br /></td></tr><tr class="difl_datatableitem_5"><td data-label="Features" class="df_dt_table_body_column_cell" > Top Class World Wide Data Center facilities footprint with high-availability cluster equipmentServer Restoration - Guaranteed Time - CPU failure: 5mins - RAM failure: 5 mins - DISK failure: 0 mins - Storage Controller failure: 0mins - Network: 0mins (The above restoration times are not applicable to Bare Metal Dedicated Servers)<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_6"><td data-label="Features" class="df_dt_table_body_column_cell" > 100% Availability SLA for High-Availability Dedicated Servers & High-Availability Private Clouds 99.95% Availability SLA for Bare Metal Dedicated Servers<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_7"><td data-label="Features" class="df_dt_table_body_column_cell" > 24x7x365 Technical Support Team on site<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_8"><td data-label="Features" class="df_dt_table_body_column_cell" > Fully Managed Network Infrastructure<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_9"><td data-label="Features" class="df_dt_table_body_column_cell" > Fully Managed Hardware (CPU,RAM,Storage)<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_10"><td data-label="Features" class="df_dt_table_body_column_cell" > System Level Health Performance Monitoring & Graphing<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_11"><td data-label="Features" class="df_dt_table_body_column_cell" > Advanced Monitoring<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_12"><td data-label="Features" class="df_dt_table_body_column_cell" > Full cPanel Support (if applicable)<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_13"><td data-label="Features" class="df_dt_table_body_column_cell" > 24x7x365 Telephone Support<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_14"><td data-label="Features" class="df_dt_table_body_column_cell" > Proactive Performance Analysis<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_15"><td data-label="Features" class="df_dt_table_body_column_cell" > Proactive Response & Restoration of Monitoring Events<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_16"><td data-label="Features" class="df_dt_table_body_column_cell" > Disaster Recovery Planning<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_17"><td data-label="Features" class="df_dt_table_body_column_cell" > Dedicated Account Manager & Billing Support Professional<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_18"><td data-label="Features" class="df_dt_table_body_column_cell" > Dedicated Rack<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_19"><td data-label="Features" class="df_dt_table_body_column_cell" > Dedicated Cage<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_20"><td data-label="Features" class="df_dt_table_body_column_cell" > Dedicated Account 24/7/365 Technical Support Team<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_21"><td data-label="Features" class="df_dt_table_body_column_cell" > Dedicated Telephone Number Answered on the spot<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_22"><td data-label="Features" class="df_dt_table_body_column_cell" > <span style="color:white">SYSADMIN SERVICES</span></td></tr><tr class="difl_datatableitem_23"><td data-label="Features" class="df_dt_table_body_column_cell" > Initial Sysadmin Package - Installation of Base Operating System - Server Migration - cPanel installation (if applicable)<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_24"><td data-label="Features" class="df_dt_table_body_column_cell" > Initial On-Boarding, Architecture & Design Session<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_25"><td data-label="Features" class="df_dt_table_body_column_cell" > Full Sysadmin Support - Web Server Support -FTP Server Support - Mail Server Support -Database Server Support - Domain Server Support<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_26"><td data-label="Features" class="df_dt_table_body_column_cell" > Software Installation<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_27"><td data-label="Features" class="df_dt_table_body_column_cell" > <span style="color:white">SECURITY SERVICES</span></td></tr><tr class="difl_datatableitem_28"><td data-label="Features" class="df_dt_table_body_column_cell" > Basic Security Package - Operating System Updates & Patches -Security Check Frequency<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > Monthly<br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > Monthly<br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > Weekly<br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > Daily<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > 3x Daily<br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > 6x Daily<br /></td></tr><tr class="difl_datatableitem_29"><td data-label="Features" class="df_dt_table_body_column_cell" > Pro Security Package - 2-level Security (Firewall, Malware Elimination) - Instant kernel security updates<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_30"><td data-label="Features" class="df_dt_table_body_column_cell" > Premium Security Package - 4-level (Firewall,Intrusion Detection & Prevention, Malware Elimination, WAF) & Alerts - Security Audit & Report, Server Hardening & Malware CleanUp - Zero-Day Security Patches<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > 30 mins response<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > 15 mins response<br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > Instant response<br /></td></tr><tr class="difl_datatableitem_31"><td data-label="Features" class="df_dt_table_body_column_cell" > Basic DDoS 1500 Gbps Security Package - 1500 Gbps for High-Availability Dedicated Servers & High-Availability Private Clouds - 500 Gbps for Bare Metal Dedicated Servers<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td></tr><tr class="difl_datatableitem_32"><td data-label="Features" class="df_dt_table_body_column_cell" > Premium DDoS 4500 Gbps Security Package<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > $3000 / Month<br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > $3000 / Month<br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > $3000 / Month<br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_33"><td data-label="Features" class="df_dt_table_body_column_cell" > <span style="color:white">PHYSICAL SECURITY SERVICES</span></td></tr><tr class="difl_datatableitem_34"><td data-label="Features" class="df_dt_table_body_column_cell" > Physical Security Alerts & Features - Dedicated Rack - Temperature Sensors - Humidity Sensors - Vibration Sensors - Power Stability Monitoring - Access Control Sensors<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_35"><td data-label="Features" class="df_dt_table_body_column_cell" > Advanced Physical Security Alerts & Features - Dedicated Cage -24hour live feed Camera - Temperature Sensors - Humidity Sensors -Vibration Sensors - Power Stability Monitoring - Access Control Sensors<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span</td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_36"><td data-label="Features" class="df_dt_table_body_column_cell" > <span style="color:white">BACKUP SERVICES</span></td></tr><tr class="difl_datatableitem_37"><td data-label="Features" class="df_dt_table_body_column_cell" > Personalized Backup Plan<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr><tr class="difl_datatableitem_38"><td data-label="Features" class="df_dt_table_body_column_cell" > <span style="color:white">DEV SUPPORT SERVICES</span></td></tr><tr class="difl_datatableitem_39"><td data-label="Features" class="df_dt_table_body_column_cell" > Development Services<br /></td><td data-label="Managed Server" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Basic" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color: #000">Q</span><br /></td><td data-label="Sysadmin Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Sysadmin Premium" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Pro" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td><td data-label="Business Critical Instant" class="df_dt_table_body_column_cell" > <span class="et-pb-icon" style="color:#ffb300">R</span><br /></td></tr></tbody> <tfoot></tfoot> </table> </div> </div> </div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2 et_section_regular" > <div class="et_pb_row et_pb_row_2 et_pb_equal_columns"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h3 style="text-align: center;"><strong>FAQ</strong></h3></div> </div> </div> </div><div class="et_pb_row et_pb_row_3 et_pb_equal_columns"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_with_border et_pb_module dipi_faq dipi_faq_0"> <div class="et_pb_module_inner"> <div class="dipi-faq-wrapper dipi-faq-accordion loading dipi-faq-accordion-not-closable" style="display: none;" data-config="{"layout":"accordion"}"> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","@id":"https:\/\/massivegrid.com\/support-plans\/","mainEntity":[{"@type":"Question","name":"What Redundancy Level do you use?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID\u2019s equipment is hosted only on Top Class Data Center Facilities around the globe. MassiveGRID\u2019s High-Availability Clustering architecture with at least N+1 Redundancy on all Network, Hardware & Power elements offers a leading class reliable service, distinguishing us from Competition.<\/p>\n"}},{"@type":"Question","name":"What is your Technical Support Model?","acceptedAnswer":{"@type":"Answer","text":"<p>Our experienced engineers are on-site 24x7x365 to protect your business and guarantee business continuity. According to your support package, we offer different levels of response time. Our online Ticket Support Portal is the means of initially communicating with us and describing your problem. A unique number will be appointed to your ticket and through this number, all correspondence shall take place, until the problem has been resolved.<\/p>\n"}},{"@type":"Question","name":"What is the extent of your SLA?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID is responsible for the network equipment under our own possession & control. MassiveGRID cannot control Public Internet. In any case, we will provide support and resolution of any network, connectivity & performance-related issue that resides within our own infrastructure.<\/p>\n"}},{"@type":"Question","name":"What is included in the Pro Security Package?","acceptedAnswer":{"@type":"Answer","text":"<p>This security package offers 2-level security protection (firewall protection, malware protection) as well as associated alerts to the customers having this service. Kernel security updates are also included with this service. All kernel security updates shall be installed within 24 hours of publishing with no service downtime.<\/p>\n"}},{"@type":"Question","name":"What is included in the Premium Security Package?","acceptedAnswer":{"@type":"Answer","text":"<p>This premium security package offers state-of-the-art 4-level security protection against most types of attacks (firewall protection, intrusion detection protection, malware protection, web application firewall protection) as well as associated alerts to the customers having this service. On top of that, all eligible customers shall benefit from zero-day security patches updates. In addition, MassiveGRID shall perform a periodic security audit to help ensure that customers\u2019 service is protected from external threats, and upon completion, we shall provide a report detailing any suggestions for better security protection. Periodically, MassiveGRID shall perform a server hardening, based on the security audit report\u2019s results and remove identified malware on the impacted customer\u2019s server. This service is offered only to Business-Critical Support Packages.<\/p>\n"}},{"@type":"Question","name":"What is included in the Premium DDoS protection Package?","acceptedAnswer":{"@type":"Answer","text":"<p>Massive Grid provides increased security against attacks through its 4.5Tbps DDoS offering, by predicting and detecting malicious attacks, alerting customers, and quickly re-routing traffic to defend their critical data infrastructures. This service in conjunction with the advanced security service offers the most complete security package Massive Grid can offer. This service is offered as an add-on service for SysAdmin Pro, Premium & & Business Critical Support Packages and is included in Business-Critical Pro & Business Critical Instant Packages.<\/p>\n"}},{"@type":"Question","name":"What is included in the Basic Security Package?","acceptedAnswer":{"@type":"Answer","text":"<p>Customers of all eligible support packages shall benefit from critical operating system updates and patches, in order for their equipment to be up-to-date. The security check frequency depends on the support package.<\/p>\n"}},{"@type":"Question","name":"What about Software installation?","acceptedAnswer":{"@type":"Answer","text":"<p>Upon customer\u2019s request, MassiveGRID\u2019s technical support team shall install any well-documented software. This is offered to all support packages except the Fully Managed package. The installation shall be completed by the latest the next business day, the end of business (GMT time).<\/p>\n"}},{"@type":"Question","name":"What about Physical Security?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID offers free-of-charge Infrastructure Upgrades, from shared rack to dedicated rack space to any Infrastructure Package customer who chooses the Business Critical Pro Support Package. A dedicated rack offers increased physical security and a reduced risk of failures since rack resources are only available to one customer. Massive Grid offers to these customers the possibility to monitor the security and the conditions of their rack.<\/p>\n"}},{"@type":"Question","name":"We need dedicated rack space, can MassiveGRID offer this?","acceptedAnswer":{"@type":"Answer","text":"<p>For Infrastructure customers who choose the Business Critical Pro Support Package, MassiveGRID offers a free-of-charge infrastructure upgrade, from shared rack space to dedicated rack space with all the associated benefits of dedicated rack infrastructure.<\/p>\n"}},{"@type":"Question","name":"We need dedicated cage space, can MassiveGRID offer this?","acceptedAnswer":{"@type":"Answer","text":"<p>For Infrastructure customers who choose the Business Critical Instant Support Package, MassiveGRID offers a free-of-charge infrastructure upgrade, from shared rack space to dedicated cage space with all the associated additional benefits of dedicated cage infrastructure.<\/p>\n"}},{"@type":"Question","name":"We need a dedicated account Support Team.","acceptedAnswer":{"@type":"Answer","text":"<p>Business Critical Instant Support Package customers have a dedicated technical support team 24x7x365 who only supports this specific customer\u2019s operations & infrastructure. Dedicated monitor screens are available to this dedicated team, in order to monitor all essential alerts and events and guarantee business continuity.<\/p>\n"}},{"@type":"Question","name":"Proactive Response & Restoration of monitoring events","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID technical support team shall proactively restore any monitoring alerts or events that take place during 24x7x365 support, even before a customer identifies a problem and opens a ticket. Upon restoration of any proactive monitoring alert or event, MassiveGRID shall inform the relevant customer accordingly, even if this alert or event does not affect their business continuity or service. Each customer shall communicate their monitoring events to MassiveGRID, this will be done upon service activation, either through an interview or through a questionnaire.<\/p>\n"}},{"@type":"Question","name":"Personalized Back-Up Plan","acceptedAnswer":{"@type":"Answer","text":"<p>Need to safely back up your data? We will do it for you, all you need to do is to provide us with your personalized back-up plan and choose any backup disc space capacity, according to your needs.<br \/>\nThis personalized backup service is offered to SysAdmin Pro, Premium & Business Critical Support Plans. Customers of Managed Server Support & SysAdmin Support Basic plans shall proceed to all relevant backup configurations themselves.<br \/>\nMassiveGRID will complementary offer their customers R1soft\u2019s agent(s), one of the industry\u2019s leading backup tools, to support their backup needs.<br \/>\nDepending on your MassiveGRID Back-Up Plan, you might be eligible to benefit from more than one R1soft agents. In case you need more Agents than the ones offered with your plan, you get them at an extra monthly cost.<br \/>\nFor additional information, please visit our Back-Up Plans.<\/p>\n"}},{"@type":"Question","name":"Do you offer Telephone Support?","acceptedAnswer":{"@type":"Answer","text":"<p>24x7x365 Telephone Support is provided to our Business-Critical Packages. Telephone support calls are answered only if an open ticket request has been submitted through the Online Ticket Support Portal and a reasonable amount of time has passed from the ticket submission. This amount of time is needed for the technical support team to investigate, before replying to any relevant telephone inquiries. This reasonable amount of time amounts to 15 mins for the 30-min Business Critical Package and to 7.5 mins for the 15-min Business Critical Package. The unique number appointed by the Online Ticket Support Portal shall be dialed, when calling Telephone Support. Business Critical Instant Support Packages do not need to open a ticket before calling Telephone Support.<\/p>\n"}},{"@type":"Question","name":"Do you offer Proactive Performance Reports?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID\u2019s technical support shall periodically analyze performance indicators and prepare reports for their customers, proposing enhancements or performance tuning to their current configuration, in case their resources are running low, in order to maintain or enhance their system performance. This service is only offered to Business-Critical Pro & Instant Support Services. Each customer shall communicate their performance indicators to MassiveGRID, this will be done upon service activation, either through an interview or through a questionnaire.https:\/\/massivegrid.com\/support-plans\/<\/p>\n"}},{"@type":"Question","name":"Do you offer Managed Hardware Service?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID will perform any necessary preventative maintenance across all the customers\u2019 hosted infrastructure. Additionally, we will replace defective or failed hardware upon detection. Considering that MassiveGRID uses High Availability architecture with at least N+1 redundancy on all Network, Hardware & Power elements, this will be totally transparent to our customers with zero downtime. This transparency & zero downtime is also applicable, in case our customers decide to Upgrade their package in terms of CPU cores, RAM size, Disk Space Capacity, etc. This is done instantly, as soon as the order goes through billing successfully. (Please note that Disk Space Capacity can only increase, not decrease).<\/p>\n"}},{"@type":"Question","name":"Do you offer full SysAdmin Support?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID\u2019s technical support team shall provide support for only well-documented & popular software, which has been installed as per the standard vendor documentation and has vendor-documented features, configurations, and commonly used, documented, third-party modules and plugins. MassiveGRID shall ensure that the supported software (web server, FTP server, mail server, DB server, Domain Name Server, etc) is installed properly, running, and accepting connections as per the standard vendor documentation at the time of service provisioning. Poorly or undocumented software, features, and\/or third-party modules shall not be supported. For anything not according to the specifications described above, please see Development Services, which is offered as a different service. This support is offered to all paid support packages. A monthly Fair-Use Policy applies to all these packages, except for Business-Critical Instant, and will be applied, in case of abuse. (for SysAdmin Basic, SysAdmin Pro, SysAdmin Premium, Business Critical & Business Critical Pro, 2, 6, 20, 60 & 200 hours of SysAdmin support respectively). This monthly engagement time allowance cannot be transferred to the following month, in case it is not used each month.<\/p>\n"}},{"@type":"Question","name":"Do you offer free server Migration?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID shall install any base operating system (from a wide variety of supported commercial OS) and perform a free, complete server migration when a new customer moves their business to us. This package also includes cPanel installation, in case a cPanel license is added. For server migration, R1soft\u2019s agent, one of the industry\u2019s leading backup tools will be used. MassiveGRID shall duplicate server contents, meaning that the customer service shall perform the same way it did, before migration to MassiveGRID\u2019s infrastructure. Please note that this functionality is only limited to server migration and not service migration. Root access is also a prerequisite. The customer might proceed to several configurations and actions by themselves before their server is fully operational.<\/p>\n"}},{"@type":"Question","name":"Do you offer free DDoS protection?","acceptedAnswer":{"@type":"Answer","text":"<p>Distributed Denial of Service (DDoS) is offered free of charge to all MassiveGRID customers who host their services in our USA, Germany & UK infrastructures. This service provides protection against attacks of up to 1500 Gbps traffic, which covers the majority of DDoS attacks, However, for customers who require increased security, MassiveGRID can offer a premium DDoS package, which protects against attacks of up to 4.5 Tbps traffic.<\/p>\n"}},{"@type":"Question","name":"Do you offer cPanel Support?","acceptedAnswer":{"@type":"Answer","text":"<p>If a customer chooses cPanel, MassiveGRID commits to providing full cPanel support through our 24x7x365 technical support team. Please note that cPanel support is considered SysAdmin support, for which, on specific Support Packages, a Fair-Use Policy applies. See also Full SysAdmin Support.<\/p>\n"}},{"@type":"Question","name":"Do you commit to any Service Level Agreement?","acceptedAnswer":{"@type":"Answer","text":"<p>We are committed to providing a leading class service and we are able to offer 100% service availability \u2013 100% Uptime SLA. In case of any proven downtime, we offer 10 times (1,000%) the actual amount of downtime, up to the customer\u2019s monthly recurring charge. The claim needs to be initiated by the customer within 10 days of the downtime incident and is offered as a credit note for next month\u2019s expenditure.<\/p>\n"}},{"@type":"Question","name":"Development services","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID shall provide support of any well-documented CMS application, upon request, in terms of installation and configuration of the application itself, or known well-documented, working, and compatible third-party modules. MassiveGRID commits next business day engagement of our technical team and shall make a reasonable attempt to identify, troubleshoot, and resolve issues related to any third-party well-documented application. This feature is offered as an add-on service to all support packages.<\/p>\n"}},{"@type":"Question","name":"Describe the initial on-boarding process.","acceptedAnswer":{"@type":"Answer","text":"<p>Upon initial successful order, any Business-Critical Pro & Business Critical Instant customer is eligible to take advantage of this support service. MassiveGRID\u2019s technical support team shall schedule and provide an initial onboarding session, which shall include an overview of our organization and of our Online Ticket Support Portal, a review of the installed software & applications on the customers\u2019 server; an analysis of the applied architecture and design for optimal performance, security, and effective system administration. Following this assessment, any customer requests shall be analyzed and scheduled accordingly.<\/p>\n"}},{"@type":"Question","name":"Dedicated telephone number answered on the spot.","acceptedAnswer":{"@type":"Answer","text":"<p>Business Critical Instant Support Package customers are also given a direct dedicated telephone number which is answered instantly by their dedicated 24x7x365 support team. These customers do not need to open a ticket to be able to reach the telephone support team. A ticket can be opened either by the customer or by the dedicated support team through a telephone call.<\/p>\n"}},{"@type":"Question","name":"Can you prepare disaster recovery plans?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID\u2019s experienced technical team shall prepare disaster recovery planning scenarios, according to customers\u2019 requirements. Upon the customer\u2019s approval of any of these scenarios, MassiveGRID shall commit to deploying this and delivering it to their customer, accordingly. This service is only available to Business-Critical Pro & Instant Support Packages.<\/p>\n"}},{"@type":"Question","name":"Can I monitor performance of used services?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID shall provide clients with performance graphs for CPU, RAM, Disk IO, and Network Traffic through their Secure Customer Portal.<\/p>\n"}},{"@type":"Question","name":"Can I have access to Advanced monitoring?","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID shall monitor customized service-level performance indicators and shall provide customers upon their request with the associated graphs.<\/p>\n"}},{"@type":"Question","name":"Advanced Physical Security Alerts & Features","acceptedAnswer":{"@type":"Answer","text":"<p>MassiveGRID offers free-of-charge Infrastructure Upgrade, from shared rack space to a confined dedicated cage to any Infrastructure Package customer who chooses the Business Critical Instant Support Package. A dedicated cage offers even more increased physical security and reduced risk of failures, since no other customers are allowed to even enter the cage, and all resources and this designated area are only available to one customer. MassiveGRID offers to these customers the possibility to monitor the security and the conditions of their cage, also providing full access control, as well as a 24\u00d77 live camera feed of their private area.<\/p>\n"}}]}</script><div class="dipi-faq-entry" data-entry-number="0"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What Redundancy Level do you use?</span></div> <div class="dipi-faq-content"><p>MassiveGRID’s equipment is hosted only on Top Class Data Center Facilities around the globe. MassiveGRID’s High-Availability Clustering architecture with at least N+1 Redundancy on all Network, Hardware & Power elements offers a leading class reliable service, distinguishing us from Competition.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="1"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What is your Technical Support Model?</span></div> <div class="dipi-faq-content"><p>Our experienced engineers are on-site 24x7x365 to protect your business and guarantee business continuity. According to your support package, we offer different levels of response time. Our online Ticket Support Portal is the means of initially communicating with us and describing your problem. A unique number will be appointed to your ticket and through this number, all correspondence shall take place, until the problem has been resolved.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="2"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What is the extent of your SLA?</span></div> <div class="dipi-faq-content"><p>MassiveGRID is responsible for the network equipment under our own possession & control. MassiveGRID cannot control Public Internet. In any case, we will provide support and resolution of any network, connectivity & performance-related issue that resides within our own infrastructure.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="3"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What is included in the Pro Security Package?</span></div> <div class="dipi-faq-content"><p>This security package offers 2-level security protection (firewall protection, malware protection) as well as associated alerts to the customers having this service. Kernel security updates are also included with this service. All kernel security updates shall be installed within 24 hours of publishing with no service downtime.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="4"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What is included in the Premium Security Package?</span></div> <div class="dipi-faq-content"><p>This premium security package offers state-of-the-art 4-level security protection against most types of attacks (firewall protection, intrusion detection protection, malware protection, web application firewall protection) as well as associated alerts to the customers having this service. On top of that, all eligible customers shall benefit from zero-day security patches updates. In addition, MassiveGRID shall perform a periodic security audit to help ensure that customers’ service is protected from external threats, and upon completion, we shall provide a report detailing any suggestions for better security protection. Periodically, MassiveGRID shall perform a server hardening, based on the security audit report’s results and remove identified malware on the impacted customer’s server. This service is offered only to Business-Critical Support Packages.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="5"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What is included in the Premium DDoS protection Package?</span></div> <div class="dipi-faq-content"><p>Massive Grid provides increased security against attacks through its 4.5Tbps DDoS offering, by predicting and detecting malicious attacks, alerting customers, and quickly re-routing traffic to defend their critical data infrastructures. This service in conjunction with the advanced security service offers the most complete security package Massive Grid can offer. This service is offered as an add-on service for SysAdmin Pro, Premium & & Business Critical Support Packages and is included in Business-Critical Pro & Business Critical Instant Packages.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="6"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What is included in the Basic Security Package?</span></div> <div class="dipi-faq-content"><p>Customers of all eligible support packages shall benefit from critical operating system updates and patches, in order for their equipment to be up-to-date. The security check frequency depends on the support package.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="7"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What about Software installation?</span></div> <div class="dipi-faq-content"><p>Upon customer’s request, MassiveGRID’s technical support team shall install any well-documented software. This is offered to all support packages except the Fully Managed package. The installation shall be completed by the latest the next business day, the end of business (GMT time).</p> </div> </div><div class="dipi-faq-entry" data-entry-number="8"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>What about Physical Security?</span></div> <div class="dipi-faq-content"><p>MassiveGRID offers free-of-charge Infrastructure Upgrades, from shared rack to dedicated rack space to any Infrastructure Package customer who chooses the Business Critical Pro Support Package. A dedicated rack offers increased physical security and a reduced risk of failures since rack resources are only available to one customer. Massive Grid offers to these customers the possibility to monitor the security and the conditions of their rack.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="9"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>We need dedicated rack space, can MassiveGRID offer this?</span></div> <div class="dipi-faq-content"><p>For Infrastructure customers who choose the Business Critical Pro Support Package, MassiveGRID offers a free-of-charge infrastructure upgrade, from shared rack space to dedicated rack space with all the associated benefits of dedicated rack infrastructure.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="10"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>We need dedicated cage space, can MassiveGRID offer this?</span></div> <div class="dipi-faq-content"><p>For Infrastructure customers who choose the Business Critical Instant Support Package, MassiveGRID offers a free-of-charge infrastructure upgrade, from shared rack space to dedicated cage space with all the associated additional benefits of dedicated cage infrastructure.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="11"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>We need a dedicated account Support Team.</span></div> <div class="dipi-faq-content"><p>Business Critical Instant Support Package customers have a dedicated technical support team 24x7x365 who only supports this specific customer’s operations & infrastructure. Dedicated monitor screens are available to this dedicated team, in order to monitor all essential alerts and events and guarantee business continuity.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="12"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Proactive Response & Restoration of monitoring events</span></div> <div class="dipi-faq-content"><p>MassiveGRID technical support team shall proactively restore any monitoring alerts or events that take place during 24x7x365 support, even before a customer identifies a problem and opens a ticket. Upon restoration of any proactive monitoring alert or event, MassiveGRID shall inform the relevant customer accordingly, even if this alert or event does not affect their business continuity or service. Each customer shall communicate their monitoring events to MassiveGRID, this will be done upon service activation, either through an interview or through a questionnaire.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="13"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Personalized Back-Up Plan</span></div> <div class="dipi-faq-content"><p>Need to safely back up your data? We will do it for you, all you need to do is to provide us with your personalized back-up plan and choose any backup disc space capacity, according to your needs.<br /> This personalized backup service is offered to SysAdmin Pro, Premium & Business Critical Support Plans. Customers of Managed Server Support & SysAdmin Support Basic plans shall proceed to all relevant backup configurations themselves.<br /> MassiveGRID will complementary offer their customers R1soft’s agent(s), one of the industry’s leading backup tools, to support their backup needs.<br /> Depending on your MassiveGRID Back-Up Plan, you might be eligible to benefit from more than one R1soft agents. In case you need more Agents than the ones offered with your plan, you get them at an extra monthly cost.<br /> For additional information, please visit our Back-Up Plans.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="14"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer Telephone Support?</span></div> <div class="dipi-faq-content"><p>24x7x365 Telephone Support is provided to our Business-Critical Packages. Telephone support calls are answered only if an open ticket request has been submitted through the Online Ticket Support Portal and a reasonable amount of time has passed from the ticket submission. This amount of time is needed for the technical support team to investigate, before replying to any relevant telephone inquiries. This reasonable amount of time amounts to 15 mins for the 30-min Business Critical Package and to 7.5 mins for the 15-min Business Critical Package. The unique number appointed by the Online Ticket Support Portal shall be dialed, when calling Telephone Support. Business Critical Instant Support Packages do not need to open a ticket before calling Telephone Support.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="15"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer Proactive Performance Reports?</span></div> <div class="dipi-faq-content"><p>MassiveGRID’s technical support shall periodically analyze performance indicators and prepare reports for their customers, proposing enhancements or performance tuning to their current configuration, in case their resources are running low, in order to maintain or enhance their system performance. This service is only offered to Business-Critical Pro & Instant Support Services. Each customer shall communicate their performance indicators to MassiveGRID, this will be done upon service activation, either through an interview or through a questionnaire.https://massivegrid.com/support-plans/</p> </div> </div><div class="dipi-faq-entry" data-entry-number="16"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer Managed Hardware Service?</span></div> <div class="dipi-faq-content"><p>MassiveGRID will perform any necessary preventative maintenance across all the customers’ hosted infrastructure. Additionally, we will replace defective or failed hardware upon detection. Considering that MassiveGRID uses High Availability architecture with at least N+1 redundancy on all Network, Hardware & Power elements, this will be totally transparent to our customers with zero downtime. This transparency & zero downtime is also applicable, in case our customers decide to Upgrade their package in terms of CPU cores, RAM size, Disk Space Capacity, etc. This is done instantly, as soon as the order goes through billing successfully. (Please note that Disk Space Capacity can only increase, not decrease).</p> </div> </div><div class="dipi-faq-entry" data-entry-number="17"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer full SysAdmin Support?</span></div> <div class="dipi-faq-content"><p>MassiveGRID’s technical support team shall provide support for only well-documented & popular software, which has been installed as per the standard vendor documentation and has vendor-documented features, configurations, and commonly used, documented, third-party modules and plugins. MassiveGRID shall ensure that the supported software (web server, FTP server, mail server, DB server, Domain Name Server, etc) is installed properly, running, and accepting connections as per the standard vendor documentation at the time of service provisioning. Poorly or undocumented software, features, and/or third-party modules shall not be supported. For anything not according to the specifications described above, please see Development Services, which is offered as a different service. This support is offered to all paid support packages. A monthly Fair-Use Policy applies to all these packages, except for Business-Critical Instant, and will be applied, in case of abuse. (for SysAdmin Basic, SysAdmin Pro, SysAdmin Premium, Business Critical & Business Critical Pro, 2, 6, 20, 60 & 200 hours of SysAdmin support respectively). This monthly engagement time allowance cannot be transferred to the following month, in case it is not used each month.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="18"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer free server Migration?</span></div> <div class="dipi-faq-content"><p>MassiveGRID shall install any base operating system (from a wide variety of supported commercial OS) and perform a free, complete server migration when a new customer moves their business to us. This package also includes cPanel installation, in case a cPanel license is added. For server migration, R1soft’s agent, one of the industry’s leading backup tools will be used. MassiveGRID shall duplicate server contents, meaning that the customer service shall perform the same way it did, before migration to MassiveGRID’s infrastructure. Please note that this functionality is only limited to server migration and not service migration. Root access is also a prerequisite. The customer might proceed to several configurations and actions by themselves before their server is fully operational.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="19"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer free DDoS protection?</span></div> <div class="dipi-faq-content"><p>Distributed Denial of Service (DDoS) is offered free of charge to all MassiveGRID customers who host their services in our USA, Germany & UK infrastructures. This service provides protection against attacks of up to 1500 Gbps traffic, which covers the majority of DDoS attacks, However, for customers who require increased security, MassiveGRID can offer a premium DDoS package, which protects against attacks of up to 4.5 Tbps traffic.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="20"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you offer cPanel Support?</span></div> <div class="dipi-faq-content"><p>If a customer chooses cPanel, MassiveGRID commits to providing full cPanel support through our 24x7x365 technical support team. Please note that cPanel support is considered SysAdmin support, for which, on specific Support Packages, a Fair-Use Policy applies. See also Full SysAdmin Support.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="21"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Do you commit to any Service Level Agreement?</span></div> <div class="dipi-faq-content"><p>We are committed to providing a leading class service and we are able to offer 100% service availability – 100% Uptime SLA. In case of any proven downtime, we offer 10 times (1,000%) the actual amount of downtime, up to the customer’s monthly recurring charge. The claim needs to be initiated by the customer within 10 days of the downtime incident and is offered as a credit note for next month’s expenditure.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="22"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Development services</span></div> <div class="dipi-faq-content"><p>MassiveGRID shall provide support of any well-documented CMS application, upon request, in terms of installation and configuration of the application itself, or known well-documented, working, and compatible third-party modules. MassiveGRID commits next business day engagement of our technical team and shall make a reasonable attempt to identify, troubleshoot, and resolve issues related to any third-party well-documented application. This feature is offered as an add-on service to all support packages.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="23"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Describe the initial on-boarding process.</span></div> <div class="dipi-faq-content"><p>Upon initial successful order, any Business-Critical Pro & Business Critical Instant customer is eligible to take advantage of this support service. MassiveGRID’s technical support team shall schedule and provide an initial onboarding session, which shall include an overview of our organization and of our Online Ticket Support Portal, a review of the installed software & applications on the customers’ server; an analysis of the applied architecture and design for optimal performance, security, and effective system administration. Following this assessment, any customer requests shall be analyzed and scheduled accordingly.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="24"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Dedicated telephone number answered on the spot.</span></div> <div class="dipi-faq-content"><p>Business Critical Instant Support Package customers are also given a direct dedicated telephone number which is answered instantly by their dedicated 24x7x365 support team. These customers do not need to open a ticket to be able to reach the telephone support team. A ticket can be opened either by the customer or by the dedicated support team through a telephone call.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="25"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Can you prepare disaster recovery plans?</span></div> <div class="dipi-faq-content"><p>MassiveGRID’s experienced technical team shall prepare disaster recovery planning scenarios, according to customers’ requirements. Upon the customer’s approval of any of these scenarios, MassiveGRID shall commit to deploying this and delivering it to their customer, accordingly. This service is only available to Business-Critical Pro & Instant Support Packages.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="26"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Can I monitor performance of used services?</span></div> <div class="dipi-faq-content"><p>MassiveGRID shall provide clients with performance graphs for CPU, RAM, Disk IO, and Network Traffic through their Secure Customer Portal.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="27"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Can I have access to Advanced monitoring?</span></div> <div class="dipi-faq-content"><p>MassiveGRID shall monitor customized service-level performance indicators and shall provide customers upon their request with the associated graphs.</p> </div> </div><div class="dipi-faq-entry" data-entry-number="28"> <div class="dipi-faq-title"><i class="dipi-faq-icon-open">O</i> <i class="dipi-faq-icon-closed">P</i><span>Advanced Physical Security Alerts & Features</span></div> <div class="dipi-faq-content"><p>MassiveGRID offers free-of-charge Infrastructure Upgrade, from shared rack space to a confined dedicated cage to any Infrastructure Package customer who chooses the Business Critical Instant Support Package. A dedicated cage offers even more increased physical security and reduced risk of failures, since no other customers are allowed to even enter the cage, and all resources and this designated area are only available to one customer. MassiveGRID offers to these customers the possibility to monitor the security and the conditions of their cage, also providing full access control, as well as a 24×7 live camera feed of their private area.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> <footer class="et-l et-l--footer"> <div class="et_builder_inner_content et_pb_gutters3"><div class="et_pb_section et_pb_section_0_tb_footer et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_0_tb_footer et_pb_equal_columns"> <div class="et_pb_column et_pb_column_2_3 et_pb_column_0_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_heading et_pb_heading_0_tb_footer et_pb_bg_layout_"> <div class="et_pb_heading_container"><h1 class="et_pb_module_heading">Ready to start the conversation? 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