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<!doctype html>    <html class="no-js no-svg" lang="en-GB" prefix="og: https://ogp.me/ns#">  <head> <title>Customer Council | BVG Company</title> <meta charset="UTF-8"/> <meta name="description" content="Erfahren Sie mehr über Deutschlands größten kommunalen ÖPNV-Anbieter."> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="author" href="https://unternehmen.bvg.de/wp-content/themes/bvg-unternehmen/humans.txt"/> <link rel="pingback" href="https://unternehmen.bvg.de/xmlrpc.php"/> <link rel="profile" href="http://gmpg.org/xfn/11"> <link rel="stylesheet" href="/wp-content/themes/bvg-unternehmen/assets/dist/styles/styles.css?ts=1678445854" type="text/css" media="screen">  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TRZ4VT8');</script>  <link rel="alternate" href="https://unternehmen.bvg.de/kundenrat/" hreflang="de" /> <link rel="alternate" href="https://unternehmen.bvg.de/customer-council/" hreflang="en" />  <meta name="description" content="You know us, and you know our strengths and weaknesses. 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<section class="article-content"> <div class="article-body"> <div class="u-slider splide" data-splide-auto='true'><div class="u-slider__controls splide__arrows"><button class="splide__arrow splide__arrow--prev u-button--slider u-button u-button--yellow u-button--icon" type='button' target='_self'><i class="u-icon u-icon--default material-icons" >arrow_back</i></button><button class="splide__arrow splide__arrow--next u-button--slider u-button u-button--yellow u-button--icon" type='button' target='_self'><i class="u-icon u-icon--default material-icons" >arrow_forward</i></button></div><div class="u-slider__slider splide__track"><ul class="splide__list"><li class="splide__slide"><section class="u-header" data-parallax='true'><picture><source media="(max-width: 412px)" srcset="https://unternehmen.bvg.de/wp-content/uploads/2020/09/drei-mitglieder-des-kundenrat-im-bahnhof-01-13-360x640.png"><source media="(max-width: 768px)" srcset="https://unternehmen.bvg.de/wp-content/uploads/2020/09/drei-mitglieder-des-kundenrat-im-bahnhof-01-13-769x928.png"><source media="(max-width: 1116px)" srcset="https://unternehmen.bvg.de/wp-content/uploads/2020/09/drei-mitglieder-des-kundenrat-im-bahnhof-01-13-1440x714.png"><img loading='lazy' class="u-image u-image--header-cover" src="https://unternehmen.bvg.de/wp-content/uploads/2020/09/drei-mitglieder-des-kundenrat-im-bahnhof-01-13-1440x714.png" alt="Drei Personen befinden sich in einem U-Bahnhof und schauen gemeinsam auf ein iPad. Im Hintergrund fährt eine U-Bahn aus dem Bild."/></picture><div class="u-header__container u-header__container--bottom-right"><h2 class="mb-4 text-md-center js-multiline-headline u-headline u-headline--style-highlight u-headline--h2" ><span>We have a high opinion of your opinion.</span></h2></div><div class="u-header__button-container"></div></section></li></ul></div></div> <section class="u-cut-out u-cut-outdefault u-cut-out--white" ><div class="u-cut-out__container flex-column flex-lg-row-reverse u-cut-out__image--left"><div class="col-12 col-lg-6 u-cut-out__image mb-md-0 py-6 py-sm-0"><picture><source media="(max-width: 412px)" srcset="https://unternehmen.bvg.de/wp-content/uploads/2020/09/iPad-freigestellt-360x360.png"><source media="(max-width: 768px)" srcset="https://unternehmen.bvg.de/wp-content/uploads/2020/09/iPad-freigestellt-769x769.png"><source media="(max-width: 1116px)" srcset="https://unternehmen.bvg.de/wp-content/uploads/2020/09/iPad-freigestellt-1440x1440.png"><img loading='lazy' class="position-relative position-lg-absolute animated u-image" data-parallax-cut='true' data-parallax-cut='true' src="https://unternehmen.bvg.de/wp-content/uploads/2020/09/iPad-freigestellt-1440x1440.png" alt="Ein iPad, auf dem man die Webseite von Jelbi sehen kann."/></picture></div><div class="col-12 col-lg-6 u-cut-out__text-container py-6 py-sm-0"><h2 class="mb-4 mb-md-6 u-headline u-headline--h2" ><span>Customer Council</span></h2><div class="u-cut-out__text">You know us, and you know our strengths and weaknesses. You know what works and what doesn’t. Maybe even better than we do. We want to benefit from our passengers’ experiences. To do so, we created the Customer Council back in 2013. The 30-member body is elected once every three years and aims to reflect the full spectrum of BVG customers: from occasional users to frequent travellers, from teenagers to senior citizens. The Customer Council meets four times a year. The members present their requests and suggestions at these meetings, and discuss and assess our projects, campaigns, and other activities. The Customer Council was most recently constituted, from over 2,000 applications, in March 2018. In the future, too, we want to continue giving our passengers a chance to have their views heard. Members are also given frequent opportunities to take a look behind the scenes at the company – for example by visiting a deport or trying out the driving simulator. Unfortunately, Corona has restricted our work with the Customer Council. With the support of the members we decided to continue for another year. The next application round to join the Council will thus be held in February of 2022. Then, hopefully, we can personally welcome our new menbers again.</div></div></div></section> <div class="u-slider splide u-slider--gray" data-splide-auto='true'><div class="u-slider__controls splide__arrows"><button class="splide__arrow splide__arrow--prev u-button--slider u-button u-button--yellow u-button--icon" type='button' target='_self'><i class="u-icon u-icon--default material-icons" >arrow_back</i></button><button class="splide__arrow splide__arrow--next u-button--slider u-button u-button--yellow u-button--icon" type='button' target='_self'><i class="u-icon u-icon--default material-icons" >arrow_forward</i></button></div><div class="u-slider__slider splide__track"><ul class="splide__list"><li class="splide__slide"><section class="u-counter" ><h2 class="mb-4 text-md-center js-multiline-headline u-headline u-headline--style-highlight u-headline--h2" ><span>Good advice from real experts</span></h2><p class="u-counter__count">30</p><p class="u-counter__text mb-4">BVG customers make up the committee.</p></section></li><li class="splide__slide"><section class="u-counter" ><h2 class="mb-4 text-md-center js-multiline-headline u-headline u-headline--style-highlight u-headline--h2" ><span>Regular update</span></h2><p class="u-counter__count">3</p><p class="u-counter__text mb-4">The Council is constituted once every three years.</p></section></li><li class="splide__slide"><section class="u-counter" ><h2 class="mb-4 text-md-center js-multiline-headline u-headline u-headline--style-highlight u-headline--h2" ><span>In hot demand</span></h2><p class="u-counter__count">2000 </p><p class="u-counter__text mb-4">applications were sent in last time.</p></section></li></ul></div></div> </div> </section> </article> </div> </div> </main> <footer class="u-footer u-footer--default" ><p class="u-footer__copy">© 2024 Berliner Verkehrsbetriebe</p><ul class="u-footer__links"><li><a class="u-footer__links__link" target="" href="https://www.bvg.de/en/imprint">Imprint</a></li><li><a class="u-footer__links__link" target="" href="https://www.bvg.de/en/Servicepages/Terms-of-Service">Terms of Service</a></li><li><a class="u-footer__links__link" target="" href="https://www.bvg.de/en/privacy-policy">Data protection</a></li><li><a class="u-footer__links__link" target="" href="https://www.bvg.de/en/Servicepages/byelaws-house">Usage policy</a></li></ul></footer> <script src="/wp-content/themes/bvg-unternehmen/assets/dist/scripts/footer.js?ts=1678445854"></script> <script type='text/javascript' src='https://unternehmen.bvg.de/wp-includes/js/wp-embed.min.js?ver=5.7.2' id='wp-embed-js'></script> <script type="text/javascript">(function() { var expirationDate = new Date(); expirationDate.setTime( expirationDate.getTime() + 31536000 * 1000 ); document.cookie = "pll_language=en; expires=" + expirationDate.toUTCString() + "; path=/; secure; SameSite=Lax"; }());</script> </body> </html>