Telecom Customer Experience (CX) Transformation

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class="off-canvas-menu__back-link">Κλάδοι</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/industry-expertise/social-impact-consulting/" aria-label="Social & Public Sector">Social & Public Sector</a> </h5> <ul> <li> <a href="/el/industry-expertise/social-impact-consulting/higher-education/" aria-label="Higher Education">Higher Education</a> </li> <li> <a href="/el/industry-expertise/social-impact-consulting/public-sector-government/" aria-label="Public Sector & Government">Public Sector & Government</a> </li> </ul> </div> </div> </li> <li> <a href="#" id="sub-nav-184b6148-1de3-4de3-a906-a51375ed0fbf" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Technology</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-184b6148-1de3-4de3-a906-a51375ed0fbf, #sub-nav-184b6148-1de3-4de3-a906-a51375ed0fbf-close, #nav-49094d7a-3d5e-4af1-af9b-1b23851234ae-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-184b6148-1de3-4de3-a906-a51375ed0fbf-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Κλάδοι</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/industry-expertise/technology/" aria-label="Technology">Technology</a> </h5> <ul> <li> <a href="/el/industry-expertise/technology/cloud-computing/" aria-label="Cloud Computing">Cloud Computing</a> </li> <li> <a href="/el/industry-expertise/technology/hardware/" aria-label="Hardware">Hardware</a> </li> <li> <a href="/el/industry-expertise/technology/it-services/" aria-label="IT Services">IT Services</a> </li> <li> <a href="/el/industry-expertise/technology/semiconductors/" aria-label="Semiconductors">Semiconductors</a> </li> <li> <a href="/el/industry-expertise/technology/software/" aria-label="Software">Software</a> </li> </ul> </div> </div> </li> <li> <a href="#" id="sub-nav-7fefd2c3-bd2b-4032-8ba1-25ca9fab2a01" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Telecommunications</a> <div class="primary-nav__level-three mega-menu__level-three--expanded mega-menu__level-three--expanded-complete" data-level="2" data-delay-toggle data-control-elements="#sub-nav-7fefd2c3-bd2b-4032-8ba1-25ca9fab2a01, #sub-nav-7fefd2c3-bd2b-4032-8ba1-25ca9fab2a01-close, #nav-49094d7a-3d5e-4af1-af9b-1b23851234ae-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-7fefd2c3-bd2b-4032-8ba1-25ca9fab2a01-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Κλάδοι</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/industry-expertise/telecommunications/" aria-label="Telecommunications">Telecommunications</a> </h5> <ul> <li> <a href="/el/industry-expertise/telecommunications/capital-expenditure/" aria-label="Capital Expenditure">Capital Expenditure</a> </li> <li> <a href="/el/industry-expertise/telecommunications/digital-customer-experience/" aria-label="Telco Digital Transformation">Telco Digital Transformation</a> </li> </ul> </div> </div> </li> <li> <a href="#" id="sub-nav-c88c5619-bc6f-4549-91c6-3103fa618055" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Transportation</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-c88c5619-bc6f-4549-91c6-3103fa618055, #sub-nav-c88c5619-bc6f-4549-91c6-3103fa618055-close, #nav-49094d7a-3d5e-4af1-af9b-1b23851234ae-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-c88c5619-bc6f-4549-91c6-3103fa618055-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Κλάδοι</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/industry-expertise/transportation/" aria-label="Transportation">Transportation</a> </h5> <ul> <li> <a href="/el/industry-expertise/transportation/freight-logistics/" aria-label="Freight & Logistics">Freight & Logistics</a> </li> <li> <a href="/el/industry-expertise/transportation/public-transit/" aria-label="Public Transit">Public Transit</a> </li> </ul> </div> </div> </li> <li> <a href="/el/industry-expertise/travel-leisure/" aria-label="Travel & Leisure">Travel & Leisure</a> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="#" id="nav-0492e890-a8ef-495d-b423-20b10a889e36" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">Συμβουλευτικές Υπηρεσίες </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-0492e890-a8ef-495d-b423-20b10a889e36, #nav-0492e890-a8ef-495d-b423-20b10a889e36-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-0492e890-a8ef-495d-b423-20b10a889e36-close" data-toggle="off-canvas-header" 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id="nav-a6a61ae1-9f85-43c8-bfc8-aef790240a03-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/el/about/">Σχετικά με εμάς </a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/about/what-we-do/" aria-label="What We Do">What We Do</a> </li> <li> <a href="/el/about/what-we-believe/" aria-label="What We Believe">What We Believe</a> </li> <li> <a href="/el/about/our-people/" aria-label="Our People & Leadership">Our People & Leadership</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a 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data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-73b2c82c-4ba3-4afd-9dc3-c872069d2abc-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Σχετικά με εμάς </a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/about/further/diversity-equity-inclusion/" aria-label="Diversity, Equity & Inclusion">Diversity, Equity & Inclusion</a> </h5> <ul> <li> <a href="/el/about/further/diversity-equity-inclusion/dei-report/" aria-label="2024 Diversity, Equity, and Inclusion Report">2024 Diversity, Equity, and Inclusion Report</a> </li> <li> <a href="/el/about/further/diversity-equity-inclusion/dei-report/2023/" aria-label="2023 Diversity, Equity, and Inclusion Report">2023 Diversity, Equity, and Inclusion Report</a> </li> </ul> </div> </div> </li> </ul> </div> </div> </section> <section class="primary-nav__secondary-list"> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/about/further/our-social-impact/" aria-label="Social Impact">Social Impact</a> </li> <li> <a href="/el/about/further/our-sustainability/" aria-label="Sustainability">Sustainability</a> </li> <li> <a href="/el/about/world-economic-forum/" aria-label="World Economic Forum">World Economic Forum</a> </li> </ul> </div> </div> <a class="primary-nav__see-all" href="/el/about/further/" aria-label="Learn more about Further">Learn more about Further</a> </section> </div> </section> </div> </div> </li> <li> <a href="#" id="nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">Careers</a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66, #nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66-close" data-toggle="off-canvas-header" data-toggle-element="#off-canvas-menu-container" data-close-only="true" data-toggle-class="level-two-active" data-remove-class="level-three-active" class="off-canvas-menu__back-link ">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/el/careers/">Careers</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-8aa71e85-df97-4373-b8e3-72d3aeb18a5e" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Work with Us</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-8aa71e85-df97-4373-b8e3-72d3aeb18a5e, #sub-nav-8aa71e85-df97-4373-b8e3-72d3aeb18a5e-close, #nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-8aa71e85-df97-4373-b8e3-72d3aeb18a5e-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/work-with-us/" aria-label="Work with Us">Work with Us</a> </h5> <ul> <li> <a href="/el/careers/work-with-us/find-your-place/" aria-label="Find Your Place">Find Your Place</a> </li> <li> <a href="/el/careers/work-with-us/our-work-areas/" aria-label="Our Work Areas">Our Work Areas</a> </li> <li> <a href="/el/careers/work-with-us/integrated-teams/" aria-label="Integrated Teams">Integrated Teams</a> </li> <li> <a href="/el/careers/work-with-us/students/" aria-label="Students">Students</a> </li> <li> <a href="/el/careers/work-with-us/internships-programs/" aria-label="Internships & Programs">Internships & Programs</a> </li> <li> <a href="/el/careers/work-with-us/recruiting-events/" aria-label="Recruiting Events">Recruiting Events</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-4f13f601-0bf4-4bb8-ba85-081ecc5e7e96" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Life at Bain</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-4f13f601-0bf4-4bb8-ba85-081ecc5e7e96, #sub-nav-4f13f601-0bf4-4bb8-ba85-081ecc5e7e96-close, #nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-4f13f601-0bf4-4bb8-ba85-081ecc5e7e96-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/life-at-bain/" aria-label="Life at Bain">Life at Bain</a> </h5> <ul> <li> <a href="/el/careers/life-at-bain/supporting-your-growth/career-stories/" aria-label="Career Stories">Career Stories</a> </li> <li> <a href="/el/careers/life-at-bain/our-people/" aria-label="Our People">Our People</a> </li> <li> <a href="/el/careers/life-at-bain/where-we-work/" aria-label="Where We Work">Where We Work</a> </li> <li> <a href="/el/careers/life-at-bain/supporting-your-growth/" aria-label="Supporting Your Growth">Supporting Your Growth</a> </li> <li> <a href="/el/careers/life-at-bain/affinity-groups/" aria-label="Affinity Groups">Affinity Groups</a> </li> <li> <a href="/el/careers/life-at-bain/benefits/" aria-label="Benefits">Benefits</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="/el/careers/impact-stories/" aria-label="Impact Stories">Impact Stories</a> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="sub-nav-5140bb03-f5d2-4839-820f-2a300063dd99" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Hiring Process</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#sub-nav-5140bb03-f5d2-4839-820f-2a300063dd99, #sub-nav-5140bb03-f5d2-4839-820f-2a300063dd99-close, #nav-f8db6c9d-99bb-41fa-a5e8-b8bc5069ca66-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="sub-nav-5140bb03-f5d2-4839-820f-2a300063dd99-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" class="off-canvas-menu__back-link">Careers</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5> <a href="/el/careers/hiring-process/" aria-label="Hiring Process">Hiring Process</a> </h5> <ul> <li> <a href="/el/careers/hiring-process/what-to-expect/" aria-label="What to Expect">What to Expect</a> </li> <li> <a href="/el/careers/hiring-process/interviewing/" aria-label="Interviewing">Interviewing</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__career-ctas primary-nav__career-ctas-hamburger"> <a href="/el/careers/find-a-role/" class="btn--pill-hamburger " data-ctabuttonclick="true">FIND JOBS </a> </div> </div> </div> </div> </section> </div> </div> </li> </ul> <ul class="primary-nav__level-one off-canvas-menu__utility-nav global-utility-nav"> <li> <a href="#" id="nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> Γραφεία </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad, #nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="" aria-label="Γραφεία">Γραφεία</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-b4517cbf-e84c-4912-b18c-80a7804e0528" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">North & Latin America</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-b4517cbf-e84c-4912-b18c-80a7804e0528, #nav-utility-b4517cbf-e84c-4912-b18c-80a7804e0528-close, #nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-b4517cbf-e84c-4912-b18c-80a7804e0528-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">North & Latin America</h5> <ul> <li> <a href="/el/offices/atlanta/" aria-label="Atlanta">Atlanta</a> </li> <li> <a href="/el/offices/austin/" aria-label="Austin">Austin</a> </li> <li> <a href="/offices/bogota/" aria-label="Bogota">Bogota</a> </li> <li> <a href="/el/offices/boston/" aria-label="Boston">Boston</a> </li> <li> <a href="/offices/buenos-aires/" aria-label="Buenos Aires">Buenos Aires</a> </li> <li> <a href="/el/offices/Chicago/" aria-label="Chicago">Chicago</a> </li> <li> <a href="/el/offices/dallas/" aria-label="Dallas">Dallas</a> </li> <li> <a href="/el/offices/denver/" aria-label="Denver">Denver</a> </li> <li> <a href="/el/offices/houston/" aria-label="Houston">Houston</a> </li> <li> <a href="/el/offices/los-angeles/" aria-label="Los Angeles">Los Angeles</a> </li> <li> <a href="/el/offices/mexico-city/" aria-label="Mexico City">Mexico City</a> </li> <li> <a href="/el/offices/minneapolis-frwd/" aria-label="Minneapolis">Minneapolis</a> </li> <li> <a href="/el/offices/monterrey/" aria-label="Monterrey">Monterrey</a> </li> <li> <a href="/el/offices/new-york/" aria-label="New York">New York</a> </li> <li> <a href="/el/offices/rio-de-janeiro/" aria-label="Rio de Janeiro">Rio de Janeiro</a> </li> <li> <a href="/el/offices/san-francisco/" aria-label="San Francisco">San Francisco</a> </li> <li> <a href="/offices/santiago/" aria-label="Santiago">Santiago</a> </li> <li> <a href="/el/offices/sao-paulo/" aria-label="São Paulo">São Paulo</a> </li> <li> <a href="/el/offices/seattle/" aria-label="Seattle">Seattle</a> </li> <li> <a href="/el/offices/silicon-valley/" aria-label="Silicon Valley">Silicon Valley</a> </li> <li> <a href="/el/offices/toronto/" aria-label="Toronto">Toronto</a> </li> <li> <a href="/el/offices/washington-dc/" aria-label="Washington, DC">Washington, DC</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-18b73154-9c47-4959-97b4-6b4a4fc92ac1" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Europe & Africa</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-18b73154-9c47-4959-97b4-6b4a4fc92ac1, #nav-utility-18b73154-9c47-4959-97b4-6b4a4fc92ac1-close, #nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-18b73154-9c47-4959-97b4-6b4a4fc92ac1-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Europe & Africa</h5> <ul> <li> <a href="/el/offices/amsterdam/" aria-label="Amsterdam">Amsterdam</a> </li> <li> <a href="/el/offices/athens/" aria-label="Athens">Athens</a> </li> <li> <a href="/el/offices/berlin/" aria-label="Berlin">Berlin</a> </li> <li> <a href="/el/offices/brussels/" aria-label="Brussels">Brussels</a> </li> <li> <a href="/el/offices/copenhagen/" aria-label="Copenhagen">Copenhagen</a> </li> <li> <a href="/el/offices/dusseldorf/" aria-label="Dusseldorf">Dusseldorf</a> </li> <li> <a href="/el/offices/frankfurt/" aria-label="Frankfurt">Frankfurt</a> </li> <li> <a href="/el/offices/helsinki/" aria-label="Helsinki">Helsinki</a> </li> <li> <a href="/el/offices/istanbul/" aria-label="Istanbul">Istanbul</a> </li> <li> <a href="/el/offices/johannesburg/" aria-label="Johannesburg">Johannesburg</a> </li> <li> <a href="/el/offices/kyiv/" aria-label="Kyiv">Kyiv</a> </li> <li> <a href="/el/offices/lisbon/" aria-label="Lisbon">Lisbon</a> </li> <li> <a href="/el/offices/london/" aria-label="London">London</a> </li> <li> <a href="/el/offices/madrid/" aria-label="Madrid">Madrid</a> </li> <li> <a href="/el/offices/milan/" aria-label="Milan">Milan</a> </li> <li> <a href="/el/offices/munich/" aria-label="Munich">Munich</a> </li> <li> <a href="/el/offices/oslo/" aria-label="Oslo">Oslo</a> </li> <li> <a href="/el/offices/paris/" aria-label="Paris">Paris</a> </li> <li> <a href="/el/offices/rome/" aria-label="Rome">Rome</a> </li> <li> <a href="/el/offices/stockholm/" aria-label="Stockholm">Stockholm</a> </li> <li> <a href="/el/offices/vienna/" aria-label="Vienna">Vienna</a> </li> <li> <a href="/offices/warsaw/" aria-label="Warsaw">Warsaw</a> </li> <li> <a href="/el/offices/zurich/" aria-label="Zurich">Zurich</a> </li> </ul> </div> </div> </li> </ul> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-5691542e-bddf-4d0e-9c7f-ebc44642d3c8" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Middle East</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-5691542e-bddf-4d0e-9c7f-ebc44642d3c8, #nav-utility-5691542e-bddf-4d0e-9c7f-ebc44642d3c8-close, #nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-5691542e-bddf-4d0e-9c7f-ebc44642d3c8-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5><a href=/el/offices/middle-east/>Middle East</a></h5> <ul> <li> <a href="/el/offices/doha/" aria-label="Doha">Doha</a> </li> <li> <a href="/el/offices/dubai/" aria-label="Dubai">Dubai</a> </li> <li> <a href="/el/offices/riyadh/" aria-label="Riyadh">Riyadh</a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-6104e674-e022-4883-bbcd-915326d7844a" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Asia & Australia</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-6104e674-e022-4883-bbcd-915326d7844a, #nav-utility-6104e674-e022-4883-bbcd-915326d7844a-close, #nav-utility-efe168b5-f89f-410c-ac9e-0fdf90448dad-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-6104e674-e022-4883-bbcd-915326d7844a-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Γραφεία</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Asia & Australia</h5> <ul> <li> <a href="/el/offices/bangkok/" aria-label="Bangkok">Bangkok</a> </li> <li> <a href="/offices/beijing/" aria-label="Beijing">Beijing</a> </li> <li> <a href="/el/offices/bengaluru/" aria-label="Bengaluru">Bengaluru</a> </li> <li> <a href="/el/offices/ho-chi-minh-city/" aria-label="Ho Chi Minh City">Ho Chi Minh City</a> </li> <li> <a href="/el/offices/hong-kong/" aria-label="Hong Kong">Hong Kong</a> </li> <li> <a href="/el/offices/jakarta/" aria-label="Jakarta">Jakarta</a> </li> <li> <a href="/el/offices/kuala-lumpur/" aria-label="Kuala Lumpur">Kuala Lumpur</a> </li> <li> <a href="/el/offices/manila/" aria-label="Manila">Manila</a> </li> <li> <a href="/el/offices/melbourne/" aria-label="Melbourne">Melbourne</a> </li> <li> <a href="/el/offices/mumbai/" aria-label="Mumbai">Mumbai</a> </li> <li> <a href="/el/offices/new-delhi/" aria-label="New Delhi">New Delhi</a> </li> <li> <a href="/el/offices/perth/" aria-label="Perth">Perth</a> </li> <li> <a href="/el/offices/shanghai/" aria-label="Shanghai">Shanghai</a> </li> <li> <a href="/el/offices/singapore/" aria-label="Singapore">Singapore</a> </li> <li> <a href="/el/offices/sydney/" aria-label="Sydney">Sydney</a> </li> <li> <a href="/el/offices/tokyo/" aria-label="Tokyo">Tokyo</a> </li> </ul> </div> </div> </li> </ul> </div> </div> <a href="/el/about/offices/" aria-label="See all offices" target="" class="primary-nav__see-all">See all offices</a> </div> </div> </section> </div> </div> </li> <li > <a href="/el/about/alumni-services/" aria-label="Alumni" class="">Alumni</a> </li><li > <a href="/el/about/media-center/" aria-label="Media Center" target="_top" class="">Media Center</a> </li><li > <a href="/el/subscribe/" aria-label="Εγγραφή" class="">Εγγραφή</a> </li><li > <a href="/el/about/contact-us/" aria-label="Επικοινωνία" target="_top" class="">Επικοινωνία</a> </li> <li> <a href="#" id="nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active"> <i class="utility-navigation__icon utility-megamenu__icon utility-megamenu__icon--spritesheet greece-icon"></i> Greece | Elliniká </a> <div class="primary-nav__mega-menu" data-level="1" data-delay-toggle data-control-elements="#nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e, #nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e-close" data-class-toggle="mega-menu__level-two--expanded" data-delay-time="400" data-reverse="true"> <div class="primary-nav__mega-menu-wrapper"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active" data-remove-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Main menu</a> </div> <section data-dynamic-max-height data-delay-time="400"> <div class="primary-nav__level2-container"> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="" aria-label="Select your region and language">Select your region and language</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-f31d31a2-6942-49ee-bfeb-a837d7250969" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Global</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-f31d31a2-6942-49ee-bfeb-a837d7250969, #nav-utility-f31d31a2-6942-49ee-bfeb-a837d7250969-close, #nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-f31d31a2-6942-49ee-bfeb-a837d7250969-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Global</h5> <ul> <li> <a href="/industry-expertise/telecommunications/digital-customer-experience/" title="Global (English)" target="" data-visibility-id="utility-lang-message_en" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--global"></i> Global (English) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-18df55bf-a01a-4fdd-9823-2f2974a34a0c" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">North & Latin America</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-18df55bf-a01a-4fdd-9823-2f2974a34a0c, #nav-utility-18df55bf-a01a-4fdd-9823-2f2974a34a0c-close, #nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-18df55bf-a01a-4fdd-9823-2f2974a34a0c-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">North & Latin America</h5> <ul> <li> <a href="/pt-br/industrias/telecommunications/digital-customer-experience/" title="Brazil (Português)" target="" data-visibility-id="utility-lang-message_pt-br" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet brazil-icon"></i> Brazil (Português) </a> </li> <li> <a href="/es-ar/industry-expertise/telecommunications/digital-customer-experience/" title="Argentina (Español)" target="" data-visibility-id="utility-lang-message_es-ar" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet argentina-icon"></i> Argentina (Español) </a> </li> <li> <a href="/es-cl/industry-expertise/telecommunications/digital-customer-experience/" title="Chile (Español)" target="" data-visibility-id="utility-lang-message_es-cl" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet chile-icon"></i> Chile (Español) </a> </li> <li> <a href="/es-co/industry-expertise/telecommunications/digital-customer-experience/" title="Colombia (Español)" target="" data-visibility-id="utility-lang-message_es-co" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet columbia-icon"></i> Colombia (Español) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-09ac35d9-5f67-4726-b047-c094fe3b46c9" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Europe, Middle East, & Africa</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-09ac35d9-5f67-4726-b047-c094fe3b46c9, #nav-utility-09ac35d9-5f67-4726-b047-c094fe3b46c9-close, #nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-09ac35d9-5f67-4726-b047-c094fe3b46c9-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Europe, Middle East, & Africa</h5> <ul> <li> <a href="/fr/expertises-sectorielles/telecommunications/digital-customer-experience/" title="France (Français)" target="" data-visibility-id="utility-lang-message_fr" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet france-icon"></i> France (Français) </a> </li> <li> <a href="/de/branchenkompetenzen/telekommunikation/digital-customer-experience/" title="DACH Region (Deutsch)" target="" data-visibility-id="utility-lang-message_de" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet german-icon"></i> DACH Region (Deutsch) </a> </li> <li> <a href="/it/industry-expertise/telecommunications/digital-customer-experience/" title="Italy (Italiano)" target="" data-visibility-id="utility-lang-message_it" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet italy-icon"></i> Italy (Italiano) </a> </li> <li> <a href="/es-es/industry-expertise/telecommunications/digital-customer-experience/" title="Spain (Español)" target="" data-visibility-id="utility-lang-message_es-es" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet spain-icon"></i> Spain (Español) </a> </li> <li> <a href="/el/industry-expertise/telecommunications/digital-customer-experience/" title="Greece (Elliniká)" target="" data-visibility-id="utility-lang-message_el" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet greece-icon"></i> Greece (Elliniká) </a> </li> </ul> </div> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li> <a href="#" id="nav-utility-59fc9ee4-14f3-4ca2-9489-dccfd2793109" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active">Asia & Australia</a> <div class="primary-nav__level-three" data-level="2" data-delay-toggle data-control-elements="#nav-utility-59fc9ee4-14f3-4ca2-9489-dccfd2793109, #nav-utility-59fc9ee4-14f3-4ca2-9489-dccfd2793109-close, #nav-utility-5a385e6e-4529-4391-9bb9-562628395d5e-close" data-class-toggle="mega-menu__level-three--expanded" data-delay-time="400" data-reverse="true"> <div class="off-canvas-menu__back-link"> <a id="nav-utility-59fc9ee4-14f3-4ca2-9489-dccfd2793109-close" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-three-active" data-close-only="true" class="off-canvas-menu__back-link">Select your region and language</a> </div> <div class="off-canvas-menu__level-three-wrap"> <h5 class="">Asia & Australia</h5> <ul> <li> <a href="http://www.bain.cn/" title="China (中文版)" target="_blank" data-visibility-id="utility-lang-message_zh" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet china-icon"></i> China (中文版) <span class="icon-external-link"></span> </a> </li> <li> <a href="/ko/industries/telecommunications/digital-customer-experience/" title="Korea (한국어)" target="" data-visibility-id="utility-lang-message_ko" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet korea-icon"></i> Korea (한국어) </a> </li> <li> <a href="/ja/industries/telecommunications/digital-customer-experience/" title="Japan (日本語)" target="" data-visibility-id="utility-lang-message_ja" data-utility-lang-nav> <i class="utility-megamenu__icon utility-megamenu__icon--spritesheet japan-icon"></i> Japan (日本語) </a> </li> </ul> </div> </div> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </li> <li> <a href="#" id="red-ed45a341-c1b9-4a13-abce-5700f8d7d54d" class="js-offcanvas-red-folder" data-nav-red-folder-hamburger-control> <span class="icon-folder"></span>Saved items  <span class="red-folder-count-container" data-red-folder-count-container>(<span class="red-folder-count" data-red-folder-count>0</span>)</span> </a> <section class="red-folder empty" data-delay-toggle data-control-elements="#red-ed45a341-c1b9-4a13-abce-5700f8d7d54d, #red-ed45a341-c1b9-4a13-abce-5700f8d7d54d-close" data-class-toggle="red-folder--expanded" data-delay-time="400" data-reverse="true" data-level="1"> <div id="off-canvas-header" class="off-canvas-menu__header"> <button data-toggle="off-canvas-menu body html overlay" role="button" aria-label="menu" class="js-hamburger-btn js-hamburger-btn-in-off-canvas"> <span class="icon-bars"></span> </button> <div class="off-canvas-menu__logo primary-nav__logo "> <a href="/el/"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> </div> <div class="off-canvas-menu__back-link"> <a id="red-ed45a341-c1b9-4a13-abce-5700f8d7d54d-close" class="off-canvas-menu__back-link" data-toggle-element="#off-canvas-menu-container" data-toggle-class="level-two-active">Main menu</a> </div> <div class="large-12 column utility-megamenu__content"> <div class="red-folder__full"> <div class="large-12 column red-folder__content" data-bookmark-container data-count="0"></div> <a href="/el/about/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark" class="textlink textlink--cta">Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> </div> <section class="red-folder-empty"> <span class="icon-folder-open" id="icon-folder-open"></span> <h4 class="">You have no saved items.</h4> <p>Bookmark content that interests you and it will be saved here for you to read or share later.</p> <div class="red-folder-empty__btns"> <a href="/insights/" class="btn">Explore Bain Insights</a> </div> </section> </div> </section> </li> </ul> <script nonce="QDfqzDd5GBHt4nEkFp21yhFCplwtn58voVJzoFBxkyo="> //script to trigger red folder hamburger item for careers (function () { var redFolderCountContainer = document.querySelector('.red-folder-count-container'); var globalRedFolderUtilityNav = document.querySelector('.js-offcanvas-red-folder'); var careerUtilityNavItemRedFolder = document.querySelector('.career-utility-nav-item-red-folder'); var careerUtilityNavItemRedFolderLi = document.querySelector('.career-utility-nav-item-red-folder-li'); if (careerUtilityNavItemRedFolder != null && careerUtilityNavItemRedFolderLi != null) { const observer = new MutationObserver((mutations) => { mutations.forEach((mutation) => { if (mutation.type === 'attributes' && mutation.attributeName === 'class') { if (mutation.target.className.includes('has-count')) { careerUtilityNavItemRedFolderLi.classList.add('full'); careerUtilityNavItemRedFolder.classList.add('utility-navigation__red-folder-link'); careerUtilityNavItemRedFolder.href = globalRedFolderUtilityNav.href; } else { careerUtilityNavItemRedFolderLi.classList.remove('full'); careerUtilityNavItemRedFolder.classList.remove('utility-navigation__red-folder-link'); careerUtilityNavItemRedFolder.href = '#'; } } }); }); observer.observe(redFolderCountContainer, { attributes: true }); } })(); //script to trigger utility nav hamburger for careers (function () { var careerUtilityNavItems = document.querySelectorAll('.career-utility-nav-item'); var menuBackLink = document.querySelector('.career-back-link'); var globalUtlityNavItem = document.querySelector('.global-utility-nav').querySelectorAll('a'); if (careerUtilityNavItems != null) { careerUtilityNavItems.forEach(navItem => navItem.addEventListener('click', function (event) { var target = event.target || event.srcElement; var text = target.innerText; if (menuBackLink != null) { for (let i = 0; i < globalUtlityNavItem.length; i++) { if (target.className.includes('career-utility-nav-item-red-folder') && target.parentElement.className.includes('full')) { break; } if (!globalUtlityNavItem[i].className.includes('career-utility-nav-item') && globalUtlityNavItem[i].innerText == text) { menuBackLink.click(); globalUtlityNavItem[i].click(); break; } } } })); } })(); </script> </nav> </div> </div> </div> <div class="primary-nav__logo "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_red_bain.svg" /> </a> </div> <div class="primary-nav__logo primary-nav__logo--white "> <a href="/el/" aria-label="Main navigation logo link"> <img alt="" src="/contentassets/0b88e3e10a7b4592809517c28b75847e/logo_white-bain.svg" /> </a> </div> <div class="primary-nav__right-wrap" data-delay-toggle data-control-elements="[data-site-search-control]" data-class-toggle="search-open" data-delay-time="800"> <div class="primary-nav__nav "> <nav> <ul class="primary-nav__level-one" data-dropdown-menu data-hover-delay='200'><li > <a href="/el/industry-expertise/" aria-label="Κλάδοι" class="active has-caret">Κλάδοι</a> <ul class="primary-nav__mega-menu menu-4-col"> <li class="primary-nav__mega-menu-wrapper"> <section> <div class="primary-nav__primary-list"> <h4 class="primary-nav__mega-menu-heading"> <a href="/el/industry-expertise/" aria-label="Κλάδοι">Κλάδοι</a> </h4> <div class="primary-nav__col-group"> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/el/industry-expertise/aerospace-defense-government-services/" aria-label="Aerospace & Defense" role="menuitem">Aerospace & Defense</a> </li> <li role="none"> <a href="/el/industry-expertise/automotive/" aria-label="Automotive & Mobility" role="menuitem">Automotive & Mobility</a> </li> <li role="none"> <a href="/el/industry-expertise/aviation/" aria-label="Aviation" role="menuitem">Aviation</a> </li> <li role="none"> <a href="/el/industry-expertise/consumer-products/" aria-label="Consumer Products" role="menuitem">Consumer Products</a> </li> <li role="none"> <a href="/el/industry-expertise/energy-and-natural-resources/" aria-label="Energy & Natural Resources" role="menuitem">Energy & Natural Resources</a> <div class="primary-nav__level-three "> <ul data-dropdown-menu="wz2kky-dropdown-menu" data-hover-delay="200" role="menubar"> <li role="none"> <a href="/el/industry-expertise/agribusiness/" aria-label="Agribusiness" role="menuitem">Agribusiness</a> </li> <li role="none"> <a href="/el/industry-expertise/chemicals/" aria-label="Chemicals" role="menuitem">Chemicals</a> </li> <li role="none"> <a href="/el/industry-expertise/mining/" aria-label="Mining" role="menuitem">Mining</a> </li> <li role="none"> <a href="/el/industry-expertise/oil-gas/" aria-label="Oil & Gas" role="menuitem">Oil & Gas</a> </li> <li role="none"> <a href="/el/industry-expertise/utilities-renewables/" aria-label="Utilities & Renewables" role="menuitem">Utilities & Renewables</a> </li> </ul> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/el/industry-expertise/financial-services/" aria-label="Financial Services" role="menuitem">Financial Services</a> <div class="primary-nav__level-three "> <ul data-dropdown-menu="wz2kky-dropdown-menu" data-hover-delay="200" role="menubar"> <li role="none"> <a href="/el/industry-expertise/financial-services/banking/" aria-label="Banking" role="menuitem">Banking</a> </li> <li role="none"> <a href="/el/industry-expertise/financial-services/insurance/" aria-label="Insurance" role="menuitem">Insurance</a> </li> <li role="none"> <a href="/el/industry-expertise/financial-services/card-payments/" aria-label="Payments" role="menuitem">Payments</a> </li> <li role="none"> <a href="/el/industry-expertise/financial-services/wealth-asset-management/" aria-label="Wealth & Asset Management" role="menuitem">Wealth & Asset Management</a> </li> <li role="none"> <a href="/el/industry-expertise/financial-services/fintech/" aria-label="Fintech" role="menuitem">Fintech</a> </li> <li role="none"> <a href="/el/industry-expertise/financial-services/digital-assets-and-blockchain/" aria-label="Digital Assets and Blockchain" role="menuitem">Digital Assets and Blockchain</a> </li> </ul> </div> </li> <li role="none"> <a href="/el/industry-expertise/paper-packaging/" aria-label="Forest Products, Paper & Packaging" role="menuitem">Forest Products, Paper & Packaging</a> </li> <li role="none"> <a href="/el/industry-expertise/healthcare/" aria-label="Healthcare & Life Sciences" role="menuitem">Healthcare & Life Sciences</a> <div class="primary-nav__level-three "> <ul data-dropdown-menu="wz2kky-dropdown-menu" data-hover-delay="200" role="menubar"> <li role="none"> <a href="/el/industry-expertise/healthcare/pharmaceuticals/" aria-label="Pharmaceuticals" role="menuitem">Pharmaceuticals</a> </li> <li role="none"> <a href="/el/industry-expertise/healthcare/medical-technology/" aria-label="Medical Technology" role="menuitem">Medical Technology</a> </li> <li role="none"> <a href="/el/industry-expertise/healthcare/healthcare-payers/" aria-label="Healthcare Payers" role="menuitem">Healthcare Payers</a> </li> <li role="none"> <a href="/el/industry-expertise/healthcare/healthcare-providers/" aria-label="Healthcare Providers and Services" role="menuitem">Healthcare Providers and Services</a> </li> </ul> </div> </li> </ul> </div> <div class="primary-nav__col"> <ul class="primary-nav__level-two"> <li role="none"> <a href="/el/industry-expertise/infrastructure-construction-building-products/" aria-label="Infrastructure & Construction" role="menuitem">Infrastructure & Construction</a> </li> <li role="none"> <a href="/el/industry-expertise/industrial-machinery-equipment/" aria-label="Machinery & Equipment" role="menuitem">Machinery & Equipment</a> </li> <li role="none"> <a href="/el/industry-expertise/media-and-entertainment/" aria-label="Media & Entertainment" role="menuitem">Media & Entertainment</a> </li> <li role="none"> <a href="/el/industry-expertise/metals/" aria-label="Metals" role="menuitem">Metals</a> </li> <li role="none"> <a href="/el/industry-expertise/private-equity/" aria-label="Private Equity" role="menuitem">Private Equity</a> </li> <li role="none"> <a href="/el/industry-expertise/real-estate/" aria-label="Real Estate" role="menuitem">Real Estate</a> </li> <li role="none"> <a href="/el/industry-expertise/retail/" aria-label="Retail" role="menuitem">Retail</a> <div class="primary-nav__level-three "> <ul data-dropdown-menu="wz2kky-dropdown-menu" data-hover-delay="200" role="menubar"> <li role="none"> <a href="/el/industry-expertise/retail/grocery/" aria-label="Grocery" role="menuitem">Grocery</a> </li> <li role="none"> <a href="/el/industry-expertise/retail/fashion-luxury/" aria-label="Fashion & Luxury" role="menuitem">Fashion & Luxury</a> </li> <li role="none"> <a href="/el/industry-expertise/retail/restaurants/" aria-label="Restaurants" role="menuitem">Restaurants</a> </li> </ul> </div> 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class="site-message__content site-message__content--centered column"> <p class="">Content added to saved items</p> <div class="site-message__close"> <a href="/el/about/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark" class="btn">Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> <button class="btn btn--secondary" data-toggle="red-folder-added-message">Close</button> </div> </div> </div> </section> <section class="site-message site-message--red-folder hidden" id="red-folder-removed-message" data-toggler=".hidden"> <div class="row column"> <div class="site-message__content site-message__content--centered column"> <p class="">Removed from saved items</p> <div class="site-message__close"> <a href="/el/about/curated-for-you-landing/" data-red-folder-link data-cookie-name="redFolder" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark" class="btn">Saved items (<span class="red-folder-count" data-red-folder-count>0</span>)</a> <button class="btn btn--secondary" data-toggle="red-folder-removed-message">Close</button> </div> </div> </div> </section> <article class="row column"> <div class="column"> <header class="hero large-12 column hero--hub "> <div class="hero__text-content"> <div class="hero__top-wrap row"> <div class="hero__title-wrap medium-8 large-5 column end"> <div class="hero__title hero__description-container"> <p class="hero__tag">How we can help</p> <h1 class="">Telco Customer Experience Transformation </h1> </div> <div class="hero__description rte__heading hero__description-container"> <p>Unlock value with a customer-centric business model powered by data and digital</p> </div> </div> </div> </div> <div class="hero__image "> <img alt="" 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</section> <section class="section overview row" id="overview-section" data-magellan-target="overview-section"> <div class="medium-10 large-8 column overview--centered medium-centered"> <div id="overview-section-text" > <p style="text-align: left;">It should be a perfect match: Your customers expect seamless, personalized experiences, and you are uniquely positioned to provide it, thanks to your comprehensive, data-backed view of every customer.</p> <p style="text-align: left;">Yet too often telcos struggle to provide the timely, hyper-personalized, universally accessible experiences customers want. Customer-centric transformations often fall short, due to poor prioritization, lack of a clear long-term ambition, inappropriate resourcing, technology limitations, or a corporate culture focused on quarterly results rather than customer enrichment.</p> <h4 style="text-align: center;">We believe that by 2025 telcos can transform the customer experience.</h4> </div> </div> </section> <section class="spacing spacing--top-bottom"> <section class="section list--large-number__container"> <h4 class="section__heading section__heading--secondary">Our 2025 Vision: Seven Key Dimensions</h4> <ol class="list--large-number"> <li> <div class="text-content"> <h5>Vision and Purpose</h5> <p class="">Embrace a customer-centric, digital-first approach that turns customers into loyal advocates, boosts revenue and EBITDA margins year over year, and addressed ESG challenges and opportunities.</p> </div> </li> <li> <div class="text-content"> <h5>Hero Propositions</h5> <p class="">Examples include household-based FMC offerings that meet customer needs at a fair price and digital platforms that boost revenue with value-add services.</p> </div> </li> <li> <div class="text-content"> <h5>Customer Journeys</h5> <p class="">Significantly reduce (unwanted) customer contact volume, move 80%+ of low-value interactions to digital, create AI-powered personalized journeys, and more.</p> </div> </li> <li> <div class="text-content"> <h5>Channels</h5> <p class="">Digital-native and omnichannel CX; streamlined footprint in physical stores; virtual agents at scale reduce chats by 80%; trucks down 50%, due to seamless DIY alternatives; and more.</p> </div> </li> <li> <div class="text-content"> <h5>Culture and Feedback</h5> <p class="">Fully implemented NPS® and Predictive systems; employee and customer NPS scores improve by 30%.</p> </div> </li> <li> <div class="text-content"> <h5>Agile Operating Model</h5> <p class="">Agile at scale in place with 30% of staff in squads and 100% embracing Agile values; attract top digital talent; build ecosystem of partners.</p> </div> </li> <li> <div class="text-content"> <h5>Next-Gen Technologies:</h5> <p class="">Data science and engineering talent in place; future-proof cloud-based IT stack; open and digital architecture; FttH and 5G at scale; CX Ops Center as a single source of truth; and more.</p> </div> </li> </ol> </section> </section> <section class="spacing spacing--top-bottom"> <section class="section overview row" id="dfba69e8-cbcb-44ab-a44d-90f1508ae148" data-magellan-target="dfba69e8-cbcb-44ab-a44d-90f1508ae148"> <div class="medium-10 large-8 column overview--centered medium-centered">  <div id="basicTextBlockReadMore9941fd4f-6c92-4c25-8214-df5c6a1650fe" class="rte__heading rte__rte-table"> <p style="text-align: left;">We can help you make this happen because we not only understand customer needs, we invented the breakthrough <a href="/el/consulting-services/customer-strategy-and-marketing/net-promoter-score-system/">NPS system</a> as a way to measure and improve customer advocacy. Our expertise in agile operating models, customer-centric network deployment, enterprise tech architecture and systems, and data-driven decision-making provides everything you need to truly and effectively transform the telecom customer experience and reap the long-term value such a transformation can yield.</p> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="section overview row" id="6a1c9945-bdf9-4ceb-858b-d152577956c2" data-magellan-target="6a1c9945-bdf9-4ceb-858b-d152577956c2"> <div class="column"> <div class="section__midline-heading"> <h3 class="showDesktopTitle">Our Telco CX Transformation Impact</h3> <h3 class="showMobileTitle">Our Telco CX Transformation Impact</h3> </div> </div> <div class="medium-10 large-8 column content-align medium-centered">  <div id="basicTextBlockReadMorea6bd5c7a-7a6c-4f1d-b36d-7827ea031140" class="rte__heading rte__rte-table"> </div> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section class="brand-narrative-container"> <div class="mobile-carousel brand-narrative-container__carousel " data-brand-narrative-carousel> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> 20-30 </div> <p>Percentage point increase in NPS scores</p> </section> <section class="brand-narrative "> <div class="brand-narrative--largeFont"> 20% </div> <p>EBITDA uplift</p> </section> </div> </section> </section> <section class="spacing spacing--top-bottom"> <section id="cdad6f99-40e6-47f6-a564-37796664565b" data-magellan-target="cdad6f99-40e6-47f6-a564-37796664565b" class="section image-text-promo-container image-text-promo-container--small column row"> <div class="section__midline-heading"> <h3 class="">Client Results</h3> </div> <div class="row large-up-2 mobile-carousel" data-mobile-carousel> <section class="image-text-promo image-text-promo--small column"> <div class="row large-up-2"> <div class="column"> <a 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<header> <p class="image-text-promo__tag">Case Study</p> <h5 class="image-text-promo__title">How MobileCo boosted customer retention with a holistic user-engagement strategy</h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">A leading Asian phone maker worked with Bain to develop an organization that could create and support an ambitious user-engagement strategy.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="58341" 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<span class="true-north-logo"> <img src="https://www.bain.com/globalassets/site-settings-imagery/true-north-bold.png" alt="" /> </span> </div> </a> </div> <div class="column image-text-promo__content-wrap"> <div class="image-text-promo__text-wrap"> <a href="/el/client-results/Restoring_wireless_providers_market_leadership/" > <header> <p class="image-text-promo__tag">Case Study</p> <h5 class="image-text-promo__title">Restoring a wireless provider's market leadership</h5> </header> <div class="image-text-promo__description"> <div class="rte__heading">Bain helped our client develop a strategy to quickly restore its leadership position and sustain strong future growth amid a quickly evolving competitive landscape.</div> </div> </a> </div> <div class="image-text-promo__bottom-wrap"> <ul class="social-links"> <li class="social-links__item"> <a class="social-links__link" href="#" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link 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class="promo__text-container"> <h4 class="">Winning on Purpose</h4> <p class="">A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!</p> <a href="https://www.netpromotersystem.com/el/books/winning-on-purpose/" target="_blank" class="btn " data-ctabuttonclick=true>Learn more</a> </div> </div> <div class="medium-6 column"> <div class="promo__image"> <picture> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=768&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=768&height=432&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/b5fdc100e0db4612bae9f767b7ec0df6/wop-book-1.jpg?width=480&height=270&mode=crop" media="(min-width:110px)" /> <img alt="" 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id="c805ce87-8655-4336-a1a0-865c629856a3" data-magellan-target="c805ce87-8655-4336-a1a0-865c629856a3"> <div class="section__midline-heading"> <h3 class="">Our Insights</h3> </div> <div class="card__grid column row feed__row"> <div class="row small-up-1 medium-up-2 large-up-4"> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/simple-and-digital-is-calling-will-telcos-answer/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/simple-and-digital-is-calling-will-telcos-answer/" aria-label="Card image link"> <div class="card__image-wrap"> <picture> <source srcset="/contentassets/d40d9120d2cf4bad9a55acab64581458/telecom-simple-and-digital_1440x810.jpg?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/d40d9120d2cf4bad9a55acab64581458/telecom-simple-and-digital_1440x810.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/d40d9120d2cf4bad9a55acab64581458/telecom-simple-and-digital_1440x810.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/d40d9120d2cf4bad9a55acab64581458/telecom-simple-and-digital_768x768.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/d40d9120d2cf4bad9a55acab64581458/telecom-simple-and-digital_768x768.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/d40d9120d2cf4bad9a55acab64581458/telecom-simple-and-digital_768x768.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/simple-and-digital-is-calling-will-telcos-answer/" > <span class="card__tag" >Customer Experience</span> <h5 class=""> Simple and Digital Is Calling—Will Telcos Answer? </h5> <div class="card__desc rte__heading">By eliminating complexity and embracing digital, telcos can improve customer experiences, cut costs and boost revenue.</div> </a> </div> <div class="card__footer"> <div> <span class="" >Brief</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" data-add-message="#red-folder-added-message" data-remove-message="#red-folder-removed-message" data-tooltip aria-haspopup="true" data-disable-hover="false" data-click-open="false" data-template-classes="red-folder--tooltip" data-pageid="99465" data-endpoint="/el/api/redfolder/getcontent" data-databaseendpointurl="/el/api/redfolder/addUpdateUserBookmark"> <span class="icon-bookmark"></span> </a> </div> </div> </div> </div> </div> <div class="column"> <div class="card card--insights " dir="ltr"> <div class="card__wrapper " data-click="true" data-url="/el/insights/the-return-of-churn-in-telecom-infographic/" data-srcType="articleGrid"> <div class="card__image"> <a href="/el/insights/the-return-of-churn-in-telecom-infographic/" aria-label="Card image link"> <div class="card__image-wrap"> <span class="card__media"> <span class="icon-chart-bar"></span> </span> <picture> <source srcset="/contentassets/796b59b0324f4189854e0b53a146ee90/return-of-churn-in-telecom-promo-16_9.png?width=1440&height=810&mode=crop" media="(min-width:1440px)" /> <source srcset="/contentassets/796b59b0324f4189854e0b53a146ee90/return-of-churn-in-telecom-promo-16_9.png?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/796b59b0324f4189854e0b53a146ee90/return-of-churn-in-telecom-promo-16_9.png?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/796b59b0324f4189854e0b53a146ee90/return-of-churn-in-telecom-promo-1_1.png?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/796b59b0324f4189854e0b53a146ee90/return-of-churn-in-telecom-promo-1_1.png?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/796b59b0324f4189854e0b53a146ee90/return-of-churn-in-telecom-promo-1_1.png?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/the-return-of-churn-in-telecom-infographic/" > <h5 class=""> The Return of Churn in Telecom </h5> <div class="card__desc rte__heading">Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic. </div> </a> </div> <div class="card__footer"> <div> <span class="" >Infographic</span>  </div> <a href="#" class="card__bookmark" title="Save" data-hover-text="Save" data-remove-hover="Remove" data-redfoldersave="true" data-bookmark-link data-show-on="large" data-cookie-name="redFolder" 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srcset="/contentassets/525e245631c04332aea5af65235cd5ac/telcos-in-2021-16-9.jpg?width=1080&height=612&mode=crop" media="(min-width:1081px)" /> <source srcset="/contentassets/525e245631c04332aea5af65235cd5ac/telcos-in-2021-16-9.jpg?width=768&height=432&mode=crop" media="(min-width:768px)" /> <source srcset="/contentassets/525e245631c04332aea5af65235cd5ac/telcos-in-2021-1-1.jpg?width=110&height=110&mode=crop" media="(min-width:350px)" /> <source srcset="/contentassets/525e245631c04332aea5af65235cd5ac/telcos-in-2021-1-1.jpg?width=110&height=110&mode=crop" media="(min-width:110px)" /> <img alt="" data-object-fit src="/contentassets/525e245631c04332aea5af65235cd5ac/telcos-in-2021-1-1.jpg?width=110&height=110&mode=crop" loading="lazy"/> </picture> </div> </a> </div> <div class="card__content-container"> <div class="card__content"> <a href="/el/insights/telcos-in-2021-challenges-are-back-with-a-vengeance/" > <h5 class=""> Telcos in 2021: Challenges Are Back with a Vengeance </h5> <div 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