Our Model | Mount Sinai

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class="item "> <picture> <source srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-2col-770x420.jpg" media="(max-width: 639px)"> <source srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-2col-770x420.jpg" media="(min-width: 640px)"> <img src="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-2col-770x420.jpg" srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-2col-770x420.jpg" width="1920" alt='Image of doctors'> </picture> </div> </div> </section> <main class="mob-readmore__container--outer"> <section class="white-bg has-cta rte e494aa75dab08810VgnVCM100000125aec0aRCRD_text mshs-text standard rich-table"> <h1>Our Model </h1> <div class="nav visible-xs white-bg margin-20-bot-xs">  <aside class="c-40-sub-and-sibling-nav blue-dark-bg b9d2aa75dab08810VgnVCM100000125aec0aRCRD"> <div class="title"><a href="/locations/behavioral-health-center">Mount Sinai-Behavioral Health Center</a></div> <nav> <ul role="menu" class="nav blue-sky-bg"> <li role="menuitem" class="active"> <a href="/locations/behavioral-health-center/our-model">Our Model</a> </li> <li role="menuitem" class=""> <i role="button" aria-label="Right Nav Button" data-toggle="collapse" data-target="#bbdd705694c08810VgnVCM100000125aec0aRCRD_e494aa75dab08810VgnVCM100000125aec0aRCRD" aria-expanded="false" class="fa fa-angle-down"></i> <a href="/locations/behavioral-health-center/patients" aria-label="Right Nav Links">For Patients</a> <div id="bbdd705694c08810VgnVCM100000125aec0aRCRD_e494aa75dab08810VgnVCM100000125aec0aRCRD" class="collapse white-bg "> <ul role="menu"> <li role="menuitem"><a href="/locations/behavioral-health-center/patients/crisis-emergency">Crisis and Emergency Services</a></li> <li role="menuitem"><a href="/locations/behavioral-health-center/patients/outpatient">Outpatient Services</a></li> <li role="menuitem"><a href="/locations/behavioral-health-center/patients/inpatient">Inpatient Services</a></li> </ul> </div> </li> <li role="menuitem" class=""> <a href="/locations/behavioral-health-center/providers-referrals">For Providers</a> </li> <li role="menuitem" class=""> <a href="/locations/behavioral-health-center/research">Research</a> </li> <li role="menuitem" class=""> <a href="/locations/behavioral-health-center/visit">Visiting Us</a> </li> <li role="menuitem" class=""> <a href="/locations/behavioral-health-center/team">Meet Our Team</a> </li> </ul> </nav> </aside>  </div> </section> <section class="mob-readmore__container--main mob-readmore__height-locked rte"> <p style="margin-bottom:16px">Mental health, addiction, and physical health are linked in complex ways and are frequently associated with one another. Integrating care into a single location is fundamental to our model of care—with the goal of improving health outcomes and the patient experience.</p> <h2>An Integrated Continuum of Mental Health, Substance Use, and Primary Care Services at a Single Location</h2> <p>At the Mount Sinai-Behavioral Health Center, patients can access these services in a unified, coordinated way. It begins with a comprehensive evaluation to assess the mental health, substance use, and medical needs of each patient. Care is provided by multidisciplinary teams of clinicians with expertise in mental health, substance use, and physical health.</p> <p class="C-22-Brief-Description bordered">“The lack of integrated and coordinated care results in increased visits to emergency rooms and hospital admissions. With this Center, we have created a model that improves care for people with mental illness, substance use, or both—while advancing our understanding and ability to treat it.”<br> <br> – Grant Mitchell, MD<br> Site Chair for Psychiatry, Mount Sinai Beth Israel</p> <div class="mob-readmore__container--btn visible-xs"> <button class="mob-readmore__btn--show-all" name="mobile-show-all" id="mob-readmore__show-all">Read More</button> </div> </section> </main> <script type="text/javascript"> mshs.text.translateCTAs("e494aa75dab08810VgnVCM100000125aec0aRCRD_text"); </script> <section class="C-21-Location-Home-Carousel c-35-image-carousel white-bg mshs-caption-carousel pull-up-70 location-Home-Carousel-Homepage"> <div class="owl-carousel"> <div class="item "> <picture> <source srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Mitchell-2col-770x420.jpg" media="(max-width: 639px)"> <source srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Mitchell-2col-770x420.jpg" media="(min-width: 640px)"> <img src="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Mitchell-2col-770x420.jpg" srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Mitchell-2col-770x420.jpg" width="1920" alt='Image of doctor Mitchell'> </picture> </div> </div> </section> <main > <section class="white-bg has-cta rte 4b822bae31878810VgnVCM100000125aec0aRCRD_text mshs-text padding-top-70 pull-up-70 rich-table"> <div > </div> <h2>Addressing Gaps in Behavioral Health Care</h2> <p>Behavioral health care faces long-standing challenges including accessibility, decentralized care, and a lack of sub-acute or “step-down” outpatient behavioral health services. Too often, the primary options for care are emergency rooms, inpatient hospitalizations, outpatient therapy, or medication-based treatment. Compounding these historical issues is our current mental health crisis nationwide, exacerbated by the COVID-19 pandemic. There are many other types of behavioral health services that can and should be available to provide more intensive treatment and community supports outside of the hospital setting. We believe that these kinds of programs can prevent people from experiencing severe symptoms of illness that lead to emergency or inpatient care.</p> <p data-renderer-start-pos="284">Our vision is not just to provide integrated services in a single location, but also to add critical new services that address the gaps in behavioral health care. These new services include the <a href="/locations/behavioral-health-center/patients/crisis-emergency"><strong data-renderer-mark="true">Intensive Crisis Residence</strong></a>, the <strong><a href="/locations/behavioral-health-center/patients/outpatient">Partial Hospitalization</a></strong>, and the <strong><a href="/locations/behavioral-health-center/patients/outpatient">Intensive Outpatient</a></strong> programs, which provide a step-up from clinic-level services and are alternatives to hospitalization.</p> <p>Our outpatient clinic-level services offer fully integrated mental health, substance use, and primary care services. This means that you will be able to get any combination of mental health, substance use, and primary care services all on one floor, and your providers will work together in a coordinated way to manage your overall care.</p> <h2>Comfort and Healing</h2> <p>At the Mount Sinai-Behavioral Health Center, we treat all patients and families with dignity, compassion, and respect. This commitment to provide an outstanding patient experience extends to the warm, healing environment we have created in the building. The tall ceilings, abundant natural light, artwork, and outdoor courtyard are designed to create a sense of peace and calm. Welcome rooms, recovery areas, and therapy spaces facilitate dignity and wellness for patients.</p> <p>Finally, the Center offers space for community use including lectures and educational events in order to promote awareness and understanding of important topics to our community.</p> </section> </main> <script type="text/javascript"> mshs.text.translateCTAs("4b822bae31878810VgnVCM100000125aec0aRCRD_text"); </script> <section class="C-21-Location-Home-Carousel c-35-image-carousel white-bg mshs-caption-carousel pull-up-70 location-Home-Carousel-Homepage"> <div class="owl-carousel"> <div class="item "> <picture> <source srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Transforming-2col-770x420.jpg" media="(max-width: 639px)"> <source srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Transforming-2col-770x420.jpg" media="(min-width: 640px)"> <img src="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Transforming-2col-770x420.jpg" srcset="/files/MSHealth/Assets/HS/Locations/Behavioral-Health-Center/MSHS-BehavioralHealthCenter-OurModel-Transforming-2col-770x420.jpg" width="1920" alt='Image of doctors in lobby'> </picture> </div> </div> </section> <main > <section class="white-bg has-cta rte 46242bae31878810VgnVCM100000125aec0aRCRD_text mshs-text padding-top-70 pull-up-70 rich-table"> <div > </div> <h2>Transforming How We Work for the Benefit of Patients</h2> <p>Patients and their families often report being confused and frustrated as they try to navigate and access behavioral health care services. At the Center, we redesigned our clinical and operational processes—with the goal of making it easier for patients to get the care they need. We’ve made every effort to streamline and integrate how patients access our services—as well as working to coordinate seamlessly with other services offered by the Mount Sinai Health System and partners in the community.</p> <p>Since patients have the advantage of receiving mental health, substance use disorder, and primary care services in one location, communication and coordination between the care team is also enhanced. Each patient receives a single, comprehensive evaluation from our team instead of multiple assessments in different locations by different providers. Our multidisciplinary teams include psychiatrists, therapists, substance use counselors, nurses, and peers to better meet the needs of patients.</p> </section> </main> <script type="text/javascript"> mshs.text.translateCTAs("46242bae31878810VgnVCM100000125aec0aRCRD_text"); </script> </div> <div class="one-third col-xs-12 col-md-4 "> <aside class="C-23b-Contact-Information white-bg hidden-xs"> <div class="title blue-rail-bg">Contact Info</div> <div class="body"> <p> <span class="street-address contactinfo__field--name notranslate">Mount Sinai Behavioral Health Center</span> </p> <div class="notranslate"> <strong>Address:</strong> <div class="visible-xs-inline notranslate"> <span class="street-address notranslate"> 45 Rivington Street </span> <span class="region notranslate">New York, NY 10002</span> </div> <span class="hidden-xs notranslate"> <span class="street-address notranslate"> 45 Rivington Street </span> <span class="region notranslate">New York, NY 10002</span> </span> </div> <table class="info notranslate"> <tbody> <tr> <td><strong>Phone: </strong></td> <td><a href="tel:332-243-1600" class="visible-xs-inline">332-243-1600</a><span class="hidden-xs">332-243-1600</span></td> </tr> </tbody> </table> <hr/> <p> <span class="street-address contactinfo__field--name notranslate">For psychiatric emergencies:</span> <span class="street-address notranslate">National Mental Health Crisis Line: 988<br><br></span> <span class="street-address notranslate">Mount Sinai Beth Israel Emergency Room</span> </p> <div class="notranslate"> <strong>Address:</strong> <div class="visible-xs-inline notranslate"> <span class="street-address notranslate"> 281 First Avenue </span> <span class="street-address notranslate">(16th Street between First Avenue and Second Avenue)</span> <span class="region notranslate">New York, NY 10003</span> </div> <span class="hidden-xs notranslate"> <span class="street-address notranslate"> 281 First Avenue </span> <span class="street-address 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<label><input type="radio" name="footer-map" value="urgent-care"><span>Urgent Care/Walk-In</span></label> </li> </ul> </fieldset> <div class="select hospitals" data-elastic-exclude> <select aria-label="hospital"> <option value="choose" data-address="" data-number="" data-href="" data-number2="" data-href2="">Choose a location</option> <option class="notranslate" value="00e7e0f3443b2510VgnVCM10000091e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Beth+Israel/@40.733066,-73.981926,16z/data=!4m5!3m4!1s0x0:0x747a17c9c9c3e88c!8m2!3d40.7330663!4d-73.9819259?hl=en-US" data-address="281 First Avenue (First Avenue at 16th Street) New York, NY 10003" data-number="212-420-2000" data-href="tel:2124202000" data-number2="" data-href2="tel:">Mount Sinai Beth Israel</option><option class="notranslate" value="81e7e0f3443b2510VgnVCM10000091e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Brooklyn/@40.618732,-73.942987,16z/data=!4m5!3m4!1s0x0:0x784f36c592530078!8m2!3d40.6187324!4d-73.9429871?hl=en-US" data-address="3201 Kings Highway Brooklyn, NY 11234" data-number="718-252-3000" data-href="tel:7182523000" data-number2="718-312-7300" data-href2="tel:7183127300">Mount Sinai Brooklyn</option><option class="notranslate" value="c2e7e0f3443b2510VgnVCM10000091e7510aRCRD" data-mapurl="https://www.google.com/maps/place/The+Mount+Sinai+Hospital/@40.789823,-73.953332,16z/data=!4m5!3m4!1s0x0:0x9797c11e6d7bc63f!8m2!3d40.7898228!4d-73.953332?hl=en-US" data-address="1 Gustave L. Levy Place New York, NY 10029" data-number="212-241-6500" data-href="tel:2122416500" data-number2="212-590-3300" data-href2="tel:2125903300">The Mount Sinai Hospital</option><option class="notranslate" value="85e7e0f3443b2510VgnVCM10000091e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Morningside/@40.8052631,-73.963359,17z/data=!3m1!4b1!4m5!3m4!1s0x89c25859240401cb:0xa5fcfaf930e439d2!8m2!3d40.8052591!4d-73.9611703?hl=en-US" data-address="1111 Amsterdam Avenue New York, NY 10025" data-number="212-523-4000" data-href="tel:2125234000" data-number2="212-857-9990" data-href2="tel:2128579990">Mount Sinai Morningside</option><option class="notranslate" value="44e7e0f3443b2510VgnVCM10000091e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Queens/@40.768098,-73.92487,16z/data=!4m5!3m4!1s0x0:0x909638963f87c55b!8m2!3d40.7680983!4d-73.9248696?hl=en-US" data-address="25-10 30th Avenue Astoria, NY 11102" data-number="718-932-1000" data-href="tel:7189321000" data-number2="" data-href2="tel:">Mount Sinai Queens</option><option class="notranslate" value="fd7b054dbba77610VgnVCM1000005715020aRCRD" data-mapurl="https://www.google.com/maps/dir//South+Nassau+Communities+Hospital,+1+Healthy+Way,+Oceanside,+NY+11572/@40.6519518,-73.6326876,17z/data=!4m8!4m7!1m0!1m5!1m1!1s0x89c27b42707c5b71:0xba44a917fcef1a39!2m2!1d-73.6304989!2d40.6519518" data-address="One Healthy Way Oceanside, NY 11572" data-number="877-768-8462" data-href="tel:8777688462" data-number2="" data-href2="tel:">Mount Sinai South Nassau</option><option class="notranslate" value="a3f604df05922510VgnVCM1000008ce7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+West/@40.769567,-73.986045,16z/data=!4m5!3m4!1s0x0:0x7bd728896053e9c8!8m2!3d40.769567!4d-73.9860452?hl=en-US" data-address="1000 Tenth Avenue New York, NY 10019" data-number="212-523-4000" data-href="tel:2125234000" data-number2="212-857-9990 " data-href2="tel:2128579990 ">Mount Sinai West </option><option class="notranslate" value="e7e7e0f3443b2510VgnVCM10000091e7510aRCRD" data-mapurl="https://www.google.com/maps/place/New+York+Eye+and+Ear+Infirmary+of+Mount+Sinai/@40.731853,-73.984583,16z/data=!4m5!3m4!1s0x0:0x6262dd43ac578352!8m2!3d40.7318525!4d-73.9845832?hl=en-US" data-address="310 East 14th Street New York, NY 10003" data-number="212-979-4000" data-href="tel:2129794000" data-number2="" data-href2="tel:">New York Eye and Ear Infirmary of Mount Sinai</option><option class="notranslate" value="66a563ca102dd510VgnVCM2000005815020aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Union+Square/@40.734783,-73.989535,16z/data=!4m5!3m4!1s0x0:0x653199a7b6323431!8m2!3d40.7347832!4d-73.989535?hl=en-US" data-address="10 Union Square East New York, NY 10003" data-number="" data-href="tel:" data-number2="" data-href2="tel:">Mount Sinai-Union Square</option> </select> </div> <div class="select urgent-care hidden" data-elastic-exclude> <select aria-label="urgent-care"> <option value="choose" data-address="" data-number="" data-href="" data-number2="" data-href2="">Choose a location</option> <option class="notranslate" value="78386ef0a49be510VgnVCM1000005715020aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Union+Square+Urgent+Care+Center/@40.7348125,-73.991796,17z/data=!3m1!4b1!4m5!3m4!1s0x89c25998c6a132bb:0x5a408122d7a047d9!8m2!3d40.7348085!4d-73.9896073" data-address="10 Union Square East, Suite 2Q New York, NY 10003" data-number="212-844-6000" data-href="tel:2128446000" data-number2="" data-href2="tel:">Mount Sinai-Union Square Urgent Care</option><option class="notranslate" value="25037187d5f03510VgnVCM20000092e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Urgent+Care+Upper+West+Side/@40.7796936,-73.9895206,14z/data=!4m8!1m2!2m1!1sMount+Sinai+Urgent+Care+and+Multispecialty+Physicians+Upper+West+Side!3m4!1s0x89c2589cc2b562a1:0xa95d898b4d1f2351!8m2!3d40.7896225!4d-73.9701614" data-address="638 Columbus Avenue New York, NY 10024" data-number="212-828-3250" data-href="tel:2128283250" data-number2="" data-href2="tel:">Mount Sinai Doctors-Urgent Care & Multispecialty, Upper West Side</option><option class="notranslate" value="d9437187d5f03510VgnVCM20000092e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Doctors+-+West+23rd+Street/@40.7457603,-74.0009292,17z/data=!3m1!4b1!4m5!3m4!1s0x89c259bb2472711f:0x4623b7074bd88fdb!8m2!3d40.7457563!4d-73.9987405" data-address=" 309 West 23rd Street, 2nd Floor New York, NY 10011" data-number="212-256-7000" data-href="tel:2122567000" data-number2="" data-href2="tel:">Mount Sinai Doctors West 23rd Street</option><option class="notranslate" value="d4537187d5f03510VgnVCM20000092e7510aRCRD" data-mapurl="https://www.google.com/maps/place/Mount+Sinai+Doctors+-+East+34th+Street/@40.747578,-73.983956,17z/data=!3m1!4b1!4m5!3m4!1s0x89c2590782ff9205:0x3574fb31257c6330!8m2!3d40.747574!4d-73.9817673" data-address="55 East 34th Street 1st and 5th Floors New York, NY 10016" data-number="212-252-6000" data-href="tel:2122526000" data-number2="" data-href2="tel:">Mount Sinai Doctors East 34th Street</option><option class="notranslate" value="ca177a44fb9d2910VgnVCM100000125aec0aRCRD" data-mapurl="https://www.google.com/maps/place/30-14+Crescent+St,+Long+Island+City,+NY+11102/@40.768072,-73.9283047,17z/data=!3m1!4b1!4m6!3m5!1s0x89c25f4869a24611:0xd26a8bde1bc1a76f!8m2!3d40.768072!4d-73.9257298!16s%2Fg%2F11c288783n?entry=ttu&g_ep=EgoyMDI0MTAyOS4wIKXMDSoASAFQAw%3D%3D" data-address="30-14 Crescent Street Long Island City, NY 11102" data-number="718-808-7003" data-href="tel:7188087003" data-number2="" data-href2="tel:">Mount Sinai Express Care-Queens</option><option class="notranslate" value="01510886b7947810VgnVCM100000125aec0aRCRD" data-mapurl="" data-address="Join from your web browser or use the MyMountSinai app New York, NY " data-number="1-855-343-3470" data-href="tel:18553433470" data-number2="" data-href2="tel:">Virtual Urgent Care</option> </select> </div> <address class="fade"></address> </form>  </aside>  </div> <div class="col-xs-12 col-sm-8">  <div class="utility"> <div class="copyright"><span>©2025 </span>Icahn School of Medicine at Mount Sinai</div> <nav> <div class="nav navbar"> <ul class=""> <li> <a href="/about/contact">Contact Us</a> </li> <li> <a href="https://careers.mountsinai.org" target="_blank">Careers</a> </li> <li> <a href="https://www.mountsinai.org/tou">Terms & Conditions </a> </li> <li> <a href="https://www.mountsinai.org/privacy">Privacy Policy </a> </li> <li> <a href="https://www.mountsinai.org/about/compliance/hipaa-privacy-security-compliance-program">HIPAA Privacy Practices</a> </li> <li> <a href="/about/compliance">Compliance</a> </li> <li> <a href="/nondiscrimination-notice">Non-Discrimination Notice</a> </li> <li> <a href="/files/MSHealth/Assets/HS/MSHS_Patients_Responsibilities_English_16x20.pdf" target="_blank">Patient Responsibilities</a> 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