Customer Service Benchmark by LiveChat

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.6.2-.2 0-.6.3-.8.6-.6.7-1.2 1.8-1.4 2.8L8 6.4c.4-1.8 1.7-4.2 3.3-4.2Z" fill="#95BF47"/><path d="M19 5.4h-1.6L16 4H16v18.5l5.6-1.4-2.3-15.6-.2-.1Z" fill="#5E8E3E"/><path d="m12.7 8.2-.6 2.4s-.7-.3-1.6-.2c-1.3 0-1.3.9-1.3 1 0 1.2 3 1.4 3.1 4 .1 2-1 3.3-2.8 3.5-2 0-3.2-1.2-3.2-1.2l.4-1.8s1.2.9 2 .8c.7 0 .9-.6.9-.9 0-1.4-2.4-1.3-2.6-3.7-.1-2 1.2-4 4-4.1 1.2 0 1.7.2 1.7.2Z" fill="#fff"/></svg></span>Shopify</a></li> <li><a href="/marketplace/apps/squarespace/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M5.4 12 12 5.5a2.4 2.4 0 0 1 3.4 0l.5.5 1-1-.5-.6a3.8 3.8 0 0 0-5.4 0L4.4 11l1 1Z" fill="currentColor"/><path fill-rule="evenodd" clip-rule="evenodd" d="m14.3 7.6-1-1-6.7 6.6c-1 1-2.5 1-3.4 0-1-.9-1-2.4 0-3.4L8.9 4 8 3 2 8.8a4 4 0 0 0 0 5.5 3.8 3.8 0 0 0 5.5 0l6.7-6.7ZM20.9 8.8a3.8 3.8 0 0 0-5.5 0l-6.7 6.7 1 1 6.7-6.6a2.4 2.4 0 0 1 4.1 1.7c0 .6-.2 1.2-.7 1.7l-5.7 5.8 1 1 5.8-5.8a4 4 0 0 0 0-5.5Z" fill="currentColor"/><path fill-rule="evenodd" clip-rule="evenodd" d="M17.6 11 11 17.9c-1 1-2.5 1-3.4 0l-.5-.5-1 1 .5.5a3.8 3.8 0 0 0 5.4 0l6.6-6.7-1-1Z" fill="currentColor"/></svg> </span>Squarespace</a></li> <li><a href="/marketplace/apps/mailchimp/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 1.5a10.5 10.5 0 1 0 0 21 10.5 10.5 0 0 0 0-21Z" fill="#FDDD4C"/><path d="M7.4 14.7c-.2-.3.3-.8.1-1.3a.8.8 0 0 0-1.3-.2c-.3.3-.3.7-.2.8v.1c.2 0 .2-.3.3-.4.1-.2.4-.3.7-.2.4.3 0 .7 0 1 0 .4.3.6.5.6l.4-.2c0-.2-.3.1-.5-.2ZM16 11.5h-.4l-.2-.5c-.1-.4-.1-.7.1-.7.3 0 .4.2.5.6v.6ZM13.4 11.8v.2l.4.2v.1h-.4c0 .2-.2.2-.4 0 0 0-.2.2-.3 0l.2-.1-.1-.5-.4.1H12l.2-.2.4-.2c0-.2 0-.4.2-.4s.3.1.4.4c.3 0 .5.2.6.4v.1l-.5-.1ZM15 12.7h.3c0-.1 0-.3-.2-.3h-.3c-.1.1 0 .3.1.3ZM15.6 12.2c0-.2.1-.3.3-.3l.2.3c0 .2-.1.3-.2.3-.2 0-.3-.1-.3-.3Z" fill="#000"/><path fill-rule="evenodd" clip-rule="evenodd" d="M18.9 14.2c.2 0 .6.3.6 1 0 .6-.3 1.3-.3 1.5-1 2.3-3.4 3.6-6.2 3.5a6.4 6.4 0 0 1-5.8-3.6c-.6 0-1.2-.3-1.7-.7-.5-.4-.8-1-.9-1.5 0-.5 0-1 .2-1.3l-.6-.4c-2.5-2.1 5.4-10.8 8-8.6l.8.8c1.2-.5 4.4-1.5 4.4.8 0 .8-.4 1.6-1.2 2.4.9.8.6 2 .8 3l.3.2c.6.1 1 .3 1.2.6l.4.6c0 .2 0 .6-.3 1l.3.7ZM7 16h.3c.9-.2 1.1-1.2 1-2.2-.2-1-1-1.4-1.5-1.5h-.3c-1 .2-1.5 1-1.4 2 .1.9 1 1.6 2 1.7Zm-2-3.4c.3-.4.8-.7 1.3-.8.7-2 2-3.7 3.5-4.9 1.2-1 2.5-1.7 2.5-1.7s-.7-.8-1-.8c-1.2-.3-4 1.5-5.7 4C5 9.4 4 11.2 4.5 12l.6.5Zm10.3 3s-1 .4-2.7 0c0 .4.6.6 1 .7 2 .3 4-.8 4.4-1 0-.1 0 0 0 0-.6.7-2 1.4-3.8 1.4-.8 0-1.5-.2-1.8-.7-.5-.6 0-1.6.7-1.5a7 7 0 0 0 3.7-.5c1-.5 1.4-1 1.4-1.4-.1-.6-1-.7-1.5-.9-.3 0-.4-.1-.4-.5v-1c0-.5-.1-1-.5-1.3a.6.6 0 0 0-.5 0c-.2 0-.3 0-.5.2-.4.4-.8.4-1.3.4a7.9 7.9 0 0 1-.8 0h-.2c-.7 0-1.5.5-1.7 1.4-.1 1 .5 1.6.8 2l.2.2.1.2v.2a3.1 3.1 0 0 0-.7 3.3C12 18.3 14 19 16 18.4c1.4-.5 2.7-1.6 3-3 0-.4-.1-.6-.2-.7h-.3s0-.5-.3-1c-.6.5-1.3.9-1.9 1-.9.3-1.9.4-2.8.3-.4 0-.7-.1-.8.2 1.3.5 2.6.3 2.6.3Zm-3.7-8.9c-.6.4-1.4 1-2 1.7a6.4 6.4 0 0 1 5-1c-.4-.3-1-.4-1.5-.4 0-.2.2-.3.3-.3v-.1c-.6 0-2 .6-2 .6l.3-.5Z" fill="#000"/></svg></span>Mailchimp</a></li> </ul> </div> <div> <p class="c-menu__header u-hidden lg:u-block"></p> <ul class="b--lg:u-pt-2.5"> <li><a href="/marketplace/apps/whatsapp-business/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 23.25C17.799 23.25 22.5 18.549 22.5 12.75C22.5 6.95101 17.799 2.25 12 2.25C6.20101 2.25 1.5 6.95101 1.5 12.75C1.5 14.6332 1.99575 16.4005 2.86386 17.9287L1.5 23.25L6.98615 21.9778C8.47603 22.7891 10.1842 23.25 12 23.25ZM12 21.6346C16.9068 21.6346 20.8846 17.6568 20.8846 12.75C20.8846 7.84316 16.9068 3.86538 12 3.86538C7.09316 3.86538 3.11538 7.84316 3.11538 12.75C3.11538 14.6445 3.70838 16.4006 4.71888 17.8427L3.92308 20.8269L6.95995 20.0677C8.39202 21.0559 10.1284 21.6346 12 21.6346Z" fill="#BFC8D0"/> <path d="M21 12C21 16.9706 16.9706 21 12 21C10.1041 21 8.34516 20.4138 6.89449 19.4127L3.81818 20.1818L4.62432 17.1588C3.60069 15.698 3 13.9192 3 12C3 7.02944 7.02944 3 12 3C16.9706 3 21 7.02944 21 12Z" fill="url(#paint0_linear_45_490)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22.5C17.799 22.5 22.5 17.799 22.5 12C22.5 6.20101 17.799 1.5 12 1.5C6.20101 1.5 1.5 6.20101 1.5 12C1.5 13.8832 1.99575 15.6505 2.86386 17.1787L1.5 22.5L6.98615 21.2278C8.47603 22.0391 10.1842 22.5 12 22.5ZM12 20.8846C16.9068 20.8846 20.8846 16.9068 20.8846 12C20.8846 7.09316 16.9068 3.11538 12 3.11538C7.09316 3.11538 3.11538 7.09316 3.11538 12C3.11538 13.8945 3.70838 15.6506 4.71888 17.0927L3.92308 20.0769L6.95995 19.3177C8.39202 20.3059 10.1284 20.8846 12 20.8846Z" fill="white"/> <path d="M9.37502 7.12501C9.12537 6.62357 8.7424 6.66797 8.35551 6.66797C7.66407 6.66797 6.58594 7.49618 6.58594 9.03756C6.58594 10.3008 7.14259 11.6836 9.01831 13.7522C10.8285 15.7485 13.207 16.7812 15.1816 16.746C17.1563 16.7109 17.5625 15.0117 17.5625 14.4378C17.5625 14.1835 17.4047 14.0566 17.2959 14.0221C16.6231 13.6992 15.382 13.0974 15.0996 12.9844C14.8172 12.8713 14.6698 13.0243 14.5781 13.1074C14.3221 13.3515 13.8144 14.0707 13.6406 14.2324C13.4668 14.3942 13.2077 14.3123 13.0999 14.2512C12.7031 14.092 11.6272 13.6134 10.7696 12.7821C9.70899 11.7539 9.64675 11.4002 9.44693 11.0853C9.28707 10.8334 9.40437 10.6789 9.46291 10.6113C9.69142 10.3477 10.007 9.94058 10.1485 9.73829C10.29 9.53599 10.1776 9.22885 10.1102 9.03756C9.82033 8.21485 9.57473 7.52615 9.37502 7.12501Z" fill="white"/> <defs> <linearGradient id="paint0_linear_45_490" x1="19.875" y1="5.25" x2="3" y2="21" gradientUnits="userSpaceOnUse"> <stop stop-color="#5BD066"/> <stop offset="1" stop-color="#27B43E"/> </linearGradient> </defs> </svg> </span>WhatsApp</a></li> <li><a href="/marketplace/apps/facebook-messenger/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="12" cy="12" r="10.5" fill="url(#a)"/><path d="m16 15.2.4-3h-3v-1.9c0-.8.5-1.6 1.8-1.6h1.3V6.2L14.1 6c-2.4 0-4 1.4-4 4v2.2H7.6v3h2.7v7.2a10.9 10.9 0 0 0 3.3 0v-7.2h2.4Z" fill="#fff"/><defs><linearGradient id="a" x1="12" y1="1.5" x2="12" y2="22.4" gradientUnits="userSpaceOnUse"><stop stop-color="#18ACFE"/><stop offset="1" stop-color="#0163E0"/></linearGradient></defs></svg></span>Facebook</a></li> <li><a href="/marketplace/apps/hubspot/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17.7 8.4V6a2 2 0 0 0 1.1-1.7 2 2 0 0 0-2-2 2 2 0 0 0-1.9 2A2 2 0 0 0 16 6v2.5c-1 .2-1.8.6-2.6 1.2L6.6 4.2a2.2 2.2 0 0 0-2.7-2.6A2.2 2.2 0 0 0 2.8 5a2.2 2.2 0 0 0 2.7.5l6.8 5.2a5.4 5.4 0 0 0 0 6.2l-2 2h-.5a1.8 1.8 0 0 0-1.7 2 1.8 1.8 0 0 0 2.4 1.4 1.8 1.8 0 0 0 1-1.7v-.5l2-2a5.5 5.5 0 0 0 8.1-7 5.5 5.5 0 0 0-4-2.8h.1Zm-.8 8.2a2.8 2.8 0 0 1-2.8-3.3 2.8 2.8 0 0 1 5.1-1 2.8 2.8 0 0 1-2.3 4.3" fill="#FF7A59"/></svg></span>HubSpot</a></li> </ul> </div> </div> <a href="/marketplace/" class="c-menu__foot-action v--m-button"> Discover 200+ integrations<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14 7.99992H2M9.33333 3.33325L14 7.99992L9.33333 3.33325ZM14 7.99992L9.33333 12.6666L14 7.99992Z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </a> </div> </li> <li data-menu-target="root" data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <button class="c-menu__item v--top" data-menu-target="top">Customers<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li><a href="/customers/" class="c-menu__item">Our customers<br><small>Join 37000+ companies</small></a></li> <li><a href="/customers/customer-stories/" class="c-menu__item">Case Studies<br><small>How others grow with LiveChat</small></a></li> <li><a href="/customers/live-chat-reviews/" class="c-menu__item v--no-border">Reviews<br><small>What they say about us</small></a></li> </ul> </div> <div> <p class="c-menu__header">Industries</p> <ul> <li><a href="/solutions/ecommerce/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16 11V7a4 4 0 10-8 0v4M5 9h14l1 12H4L5 9z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Ecommerce</a></li> <li><a href="/solutions/it-software/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 20l4-16m4 4l4 4-4 4M6 16l-4-4 4-4" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Software & IT</a></li> <li><a href="/solutions/education/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 20v-7.5l4-2.2m0 3.7l9-5-9-5-9 5 9 5zm0 0l6.2-3.4c.8 2 1 4.3.6 6.5a12 12 0 00-6.8 3 12 12 0 00-6.8-3 12 12 0 01.6-6.5L12 14z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Education</a></li> <li><a href="/solutions/livechat-for-finance/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 21h16M4 10h16M20 10V7l-8-4-8 4v3M7 10v11M17 10v11M12 10v11" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Finance</a></li> </ul> </div> </div> </div> </li> <li data-menu-target="root" class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <a class="c-menu__item v--top" href="/help/" data-menu-target="top">Help Center</a> </li> <li class="v--only-mobile"> <a href="/app/" class="c-menu__item v--top">App</a> </li> <li data-menu-target="root"> <button class="c-menu__item v--top" data-menu-target="top">Resources<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"><a href="/help/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 16a4 4 0 100-8 4 4 0 000 8z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M12 21a9 9 0 100-18 9 9 0 000 18zM15 15l3.4 3.4M9 15l-3.4 3.4M5.6 5.6L9 9M18.4 5.6L15 9" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Help Center</a></li> <li class="v--only-mobile"><a href="/success/" class="c-menu__item" target="_blank"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 2.7C0 1.2 1.2 0 2.7 0h18.6C22.8 0 24 1.2 24 2.7v18.6c0 1.5-1.2 2.7-2.7 2.7H2.7A2.7 2.7 0 010 21.3V2.7z" fill="#FFD000"/><path d="M7 12.6v-.2h2.6v.2c0 .9.8 1.5 2.1 1.5s2.1-.5 2.1-1.4c0-.5-.2-.8-.9-1L9.7 11c-1.6-.4-2.5-1.2-2.5-2.8C7.2 6 9 4.7 11.6 4.7c2.6 0 4.3 1.3 4.3 3.5v.1h-2.5v-.2c0-.8-.5-1.4-1.8-1.4-1.1 0-1.8.5-1.8 1.2 0 .6.3.8.8 1l3.3.8c1.6.4 2.5 1.3 2.5 2.8 0 2-2 3.6-4.7 3.6S7 14.9 7 12.6z" fill="#1B1B20"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.6 8.9c-.5-.2-.8-.4-.8-1 0-.7.7-1.2 1.8-1.2 1.3 0 1.8.6 1.8 1.4v.2h2.5v-.1V8c-.1-2-1.8-3.3-4.3-3.3C9 4.7 7.2 6 7.2 8.2c0 1.6.9 2.4 2.5 2.8l3.2.8c.7.1 1 .4 1 1 0 .8-1 1.3-2.2 1.3-1.3 0-2.1-.6-2.1-1.5v-.2H7V12.7c.1 2.3 2 3.4 4.7 3.4s4.7-1.5 4.7-3.6c0-1.5-.9-2.4-2.5-2.8l-3.3-.8zm1 6.9c2.7 0 4.4-1.5 4.4-3.3 0-.7-.2-1.2-.5-1.6-.3-.4-.9-.7-1.6-.9l-3.4-.8c-.3 0-.6-.2-.8-.4-.2-.2-.3-.5-.3-.9 0-.5.3-.9.7-1.1.4-.3.9-.4 1.5-.4.7 0 1.2.1 1.6.5.3.3.5.7.5 1h1.9c0-.8-.5-1.5-1-2-.8-.5-1.8-.9-3-.9s-2.2.3-3 .9c-.6.5-1 1.3-1 2.3 0 .7.1 1.3.5 1.6a3.2 3.2 0 001.7.9l3.2.7c.4.1.7.3.9.5.2.2.3.5.3.8 0 .6-.3 1-.8 1.3-.4.3-1 .4-1.7.4s-1.3-.1-1.7-.5c-.5-.2-.7-.7-.8-1.2H7.4c0 1 .5 1.7 1.1 2.2.8.6 1.9.8 3.2.9zM5.6 19.7l-.1-1-.1-1h.2A151.5 151.5 0 0111 17h7v2.1h-7a40.2 40.2 0 00-5.2.5h-.1z" fill="#1B1B20"/></svg> </span>Success by LiveChat<br><small>More than a business blog!</small></a></li> <li><a href="/news/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11 5.9v13.3a1.8 1.8 0 01-3.4.6l-2.2-6.1m0 0A4 4 0 017 6h1.8C13 6 16.5 4.8 18 3v14c-1.5-1.8-5-3-9.2-3H7a4 4 0 01-1.6-.3zM18 13a3 3 0 000-6v6z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Product News</a></li> <li class="v--only-desktop"><a href="/marketplace/partners/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17 20h5v-2a3 3 0 00-5.4-1.9M17 20l-.4-3.9M17 20H7m10 0v-2a5 5 0 00-.4-1.9m0 0a5 5 0 00-9.2 0M7 20H2v-2a3 3 0 015.4-1.9M7 20l.4-3.9M7 20v-2c0-.7.1-1.3.4-1.9M15 7a3 3 0 11-6 0 3 3 0 016 0zm6 3a2 2 0 11-4 0 2 2 0 014 0zM7 10a2 2 0 11-4 0 2 2 0 014 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Partners Marketplace</a></li> <li><a href="https://developers.livechat.com" class="c-menu__item" target="_blank" rel="noopener"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 9l3 3-3 3m5 0h3M5 20h14a2 2 0 002-2V6a2 2 0 00-2-2H5a2 2 0 00-2 2v12a2 2 0 002 2z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>API & Developers</a></li> <li><a href="https://partners.livechat.com?utm_source=livechat.com&utm_medium=referral&utm_content=top_navigation" class="c-menu__item v--no-border" target="_blank" rel="noopener"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11 3a1 1 0 012 0l1.5 4.6a1 1 0 001 .7h4.8A1 1 0 0121 10L17 13a1 1 0 00-.3 1.1l1.5 4.7a1 1 0 01-1.5 1.1l-4-2.9a1 1 0 00-1.2 0l-4 2.9A1 1 0 016 18.8L7.4 14a1 1 0 00-.3-1.1L3 10a1 1 0 01.6-1.8h4.9a1 1 0 001-.7L11 2.9v0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Partner Program</a></li> <li class="v--only-desktop"><a href="https://status.livechat.com" class="c-menu__item" target="_blank" rel="noopener"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9 12l2 2 4-4m6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>System Status</a></li> </ul> </div> <div class="v--only-desktop"> <p class="c-menu__header">Learn</p> <ul> <li><a href="/success/" class="c-menu__item" target="_blank"><span class="c-menu__icon u--mr-xs"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 2.7C0 1.2 1.2 0 2.7 0h18.6C22.8 0 24 1.2 24 2.7v18.6c0 1.5-1.2 2.7-2.7 2.7H2.7A2.7 2.7 0 010 21.3V2.7z" fill="#FFD000"/><path d="M7 12.6v-.2h2.6v.2c0 .9.8 1.5 2.1 1.5s2.1-.5 2.1-1.4c0-.5-.2-.8-.9-1L9.7 11c-1.6-.4-2.5-1.2-2.5-2.8C7.2 6 9 4.7 11.6 4.7c2.6 0 4.3 1.3 4.3 3.5v.1h-2.5v-.2c0-.8-.5-1.4-1.8-1.4-1.1 0-1.8.5-1.8 1.2 0 .6.3.8.8 1l3.3.8c1.6.4 2.5 1.3 2.5 2.8 0 2-2 3.6-4.7 3.6S7 14.9 7 12.6z" fill="#1B1B20"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.6 8.9c-.5-.2-.8-.4-.8-1 0-.7.7-1.2 1.8-1.2 1.3 0 1.8.6 1.8 1.4v.2h2.5v-.1V8c-.1-2-1.8-3.3-4.3-3.3C9 4.7 7.2 6 7.2 8.2c0 1.6.9 2.4 2.5 2.8l3.2.8c.7.1 1 .4 1 1 0 .8-1 1.3-2.2 1.3-1.3 0-2.1-.6-2.1-1.5v-.2H7V12.7c.1 2.3 2 3.4 4.7 3.4s4.7-1.5 4.7-3.6c0-1.5-.9-2.4-2.5-2.8l-3.3-.8zm1 6.9c2.7 0 4.4-1.5 4.4-3.3 0-.7-.2-1.2-.5-1.6-.3-.4-.9-.7-1.6-.9l-3.4-.8c-.3 0-.6-.2-.8-.4-.2-.2-.3-.5-.3-.9 0-.5.3-.9.7-1.1.4-.3.9-.4 1.5-.4.7 0 1.2.1 1.6.5.3.3.5.7.5 1h1.9c0-.8-.5-1.5-1-2-.8-.5-1.8-.9-3-.9s-2.2.3-3 .9c-.6.5-1 1.3-1 2.3 0 .7.1 1.3.5 1.6a3.2 3.2 0 001.7.9l3.2.7c.4.1.7.3.9.5.2.2.3.5.3.8 0 .6-.3 1-.8 1.3-.4.3-1 .4-1.7.4s-1.3-.1-1.7-.5c-.5-.2-.7-.7-.8-1.2H7.4c0 1 .5 1.7 1.1 2.2.8.6 1.9.8 3.2.9zM5.6 19.7l-.1-1-.1-1h.2A151.5 151.5 0 0111 17h7v2.1h-7a40.2 40.2 0 00-5.2.5h-.1z" fill="#1B1B20"/></svg> </span>Success by LiveChat<br><small>More than a business blog!</small></a></li> <li><a href="/customer-service-report/" class="c-menu__item">Customer Service Report<br><small>Discover the latest data</small></a></li> <li><a href="/benchmark/" class="c-menu__item">Local Benchmark<br><small>Compare your results</small></a></li> <li><a href="/webinars/" class="c-menu__item">Webinars<br><small>LiveChat Workshops</small></a></li> <li><a href="/privacy-policy-generator/" class="c-menu__item">Privacy Policy Generator<br><small>Become GDPR compliant</small></a></li> </ul> </div> </div> </div> </li> </ul> <div class="v--only-mobile b--u-p-3 u-mt-auto u-mb-0" data-controller="attribute logged-in append-params" data-append-params-params-value="region" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <form data-append-params-target="form" action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit" class="o-input-group b--u-mb-3"> <input type="email" name="email" class="" style="border-color: #767680;" data-signup-target="email" placeholder="Enter your email" aria-label="Business Email" required autocomplete="email" /> <input type="hidden" name="source_id" value="header_cta" /> <input type="hidden" name="source_url" value="https://www.livechat.com/benchmark/" /> <input type="hidden" name="source_type" value="website" /> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="u-text-center"><a href="https://my.livechatinc.com" data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Redirect to Accounts" data-action="track#send">Already a customer? <span class="u-text-primary">Log in</span></a></p> </div> </nav> <div class="c-navbar__actions" data-controller="attribute logged-in append-params" data-append-params-params-value="region" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <a href="https://my.livechatinc.com" class="c-btn v--sm v--secondary hover:u-bg-gray-900 hover:u-border-gray-900 hover:u-text-black u-border-white" data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Redirect to Accounts" data-action="track#send">Log in</a> <div class="lc-signup-expandable" data-controller="expandable-signup"> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit" data-expandable-signup-target="form"> <div class="o-input-group"> <input type="email" name="email" class="v--sm b--u-text-sm" data-signup-target="email" data-expandable-signup-target="input" placeholder="Enter your business email" aria-label="Business Email" required autocomplete="email" /> <input type="hidden" name="source_id" value="header_cta" /> <input type="hidden" name="source_url" value="https://www.livechat.com/benchmark/" /> <input type="hidden" name="source_type" value="website" /> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup v--sm">Sign up free</button> </div> </div> </form> <a data-append-params-target="link" href="https://accounts.livechat.com/signup?source_id=header_cta&source_url=https://www.livechat.com/benchmark/&source_type=website" class="c-btn v--secondary hover:u-bg-signup hover:u-border-signup v--sm" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send" data-expandable-signup-target="button">Sign up free</a> </div> </div> <div class="u-hidden lg:u-hidden lg:u-ml-auto" data-controller="attribute logged-in" data-attribute-remove-class="lg:u-hidden" data-attribute-add-class="lg:u-block" data-action="logged-in:loggedIn->attribute#removeClass logged-in:loggedIn->attribute#addClass"> <div class="u-hidden lg:u-flex u-flex-row u-items-center gap-1"> <a href="https://my.livechatinc.com" class="c-btn v--sm b--u-py-1.5 v--secondary " data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Instant Login" data-action="track#send">Go to app</a> <div class="c-navbar__actions u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedInWithUserData->attribute#removeClass"> <div class="t-homepage-menu" data-controller="click-focus"> <button data-action="click-focus#toggleFocusClass" class="t-homepage-menu-button c-btn u-p-1 u-rounded u-flex u-items-center v--transparent u-border-none hover:u-bg-gray-900 "> <img data-logged-in-target="avatar" src="/images/user-avatar.370edf4b344b55dcfcaea4f1f214d235b9bbfdea238dc609ef52d7b65c355d75.svg" alt="" class="t-homepage-user-icon u-round b--u-mr-1" style="width: 32px; height: 32px; object-fit: cover;"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </button> <div class="t-homepage-menu-content b--u-bg-white u-shadow"> <div class="b--u-m-2 u-flex gap-1 u-items-center"> <div><img data-logged-in-target="avatar" src="/images/user-avatar.370edf4b344b55dcfcaea4f1f214d235b9bbfdea238dc609ef52d7b65c355d75.svg" alt="" class="t-homepage-user-icon u-round" style="width: 38px; height: 38px; object-fit: cover"></div> <div> <div data-logged-in-target="name" class="b--u-text-md b--u-text-bold">User Name</div> <div data-logged-in-target="email" class="b--u-text-xs"></div> </div> </div> <div style="width:100%; margin-top:10px; margin-bottom:4px; border-bottom:1px solid #eaeaec;"></div> <a href="https://my.livechatinc.com/subscription/?source_id=user_menu&source_url=https%3A%2F%2Fwww.livechat.com%2fbenchmark%2f&source_type=website" class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 "> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_1731_971)"> <path d="M9 12H5.4a1 1 0 0 1-.7-1.7l6.6-6.6a1 1 0 0 1 1.4 0l6.6 6.6a1 1 0 0 1-.7 1.7H15v6H9v-6ZM9 21h6" /> </g> <defs> <clipPath id="clip0_1731_971"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Upgrade</a> <a href="/help/" class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 "> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_2_3853)"> <path d="M12 21a9 9 0 1 0 0-18 9 9 0 0 0 0 18ZM12 17v0" /> <path d="M12 13.5a1.5 1.5 0 0 1 1-1.5 2.6 2.6 0 1 0-3-4" /> </g> <defs> <clipPath id="clip0_2_3853"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Help Center</a> <button class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 " data-action="click-focus#removeFocusClass" onclick="LC_API.open_chat_window();return false;"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g clip-path="url(#clip0_2_4566)"> <path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="m3 20 1.3-3.9a7.3 7.3 0 0 1-1.1-5.5c.3-2 1.5-3.7 3.2-4.9a9.8 9.8 0 0 1 11.8.5 7.4 7.4 0 0 1 1 10.5 9.2 9.2 0 0 1-5.2 3 10 10 0 0 1-6.3-.7L3 20" /> <path fill="#1B1B20" fill-rule="evenodd" d="M12.3 11c.6 0 1.2.6 1.2 1.3a1.2 1.2 0 1 1-2.5 0c0-.7.6-1.3 1.3-1.3ZM7.7 11c.7 0 1.3.6 1.3 1.2a1.2 1.2 0 0 1-2.5 0c0-.6.6-1.2 1.2-1.2ZM16.8 11c.6 0 1.2.6 1.2 1.3a1.2 1.2 0 1 1-2.5 0c0-.7.6-1.3 1.3-1.3Z" clip-rule="evenodd" /> </g> <defs> <clipPath id="clip0_2_4566"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Chat with us</button> <button class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 " data-controller="logged-in" data-action="logged-in#logout"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_2_4402)"> <path d="M14 8V6a2 2 0 0 0-2-2H5a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h7a2 2 0 0 0 2-2v-2M7 12h14m0 0-3-3m3 3-3 3" /> </g> <defs> <clipPath id="clip0_2_4402"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Logout</button> </div> </div> </div> </div> </div> </div> </div> <div class="o-wrapper-clip"> <section class="o-container b--u-my-6 m:b--u-my-12"> <div class="u-flex u-flex-wrap u-justify-center u-items-center"> <div class="u-basis-12 md:u-basis-7 b--u-pr-4"> <h1 class="b--u-text-3xl">Local Customer Service Benchmark</h1> <p class="b--u-text-lg">Amazing customer service is the foundation of business’ success. Check how your business measures up with averages for different industries and locations.</p> </div> <div class="u-basis-10 md:u-basis-5 b--u-my-4 b--md:u-my-0"> <div class="md:u--Mr-xl"> <img src="/benchmark/map_header.6af4bfe0942e513f784c61d8cd64563bd9a8603dd9f0d04ba61a9c1aa143c3f9.svg"> </div> </div> </div> </section> <div class="o-container"> <div class="xl:u-flex" data-controller="benchmark" data-benchmark-modal-id="benchmark-modal"> <div class="u-basis-4 b--md:u-mx-2"> <div class="sticky-sidebar-inner-wrapper md:u-flex u-items-center xl:u-block" style="position: sticky; top: 120px;"> <div class="u-bg-accent b--u-px-4 b--u-py-6 b--u-mb-6 u-basis-6 lg:u-basis-7 u-rounded-sm" style="position: relative;"> <span style=" position: absolute; right: calc(100% - 29px); transform: translateY(-63%); top: 72px; transition: top 0.3s ease-in-out; " data-benchmark-target="pointer" ><img src="/benchmark/hand.e7e5e091f5fd2499f353b64322cb7e345fc6bcbed1fe32e4f421856db505b660.svg" class="u-w-auto u-m-0" alt="" /> </span> <label for="benchamrk-location" class="b--u-text-sm b--u-mb-1">Pick a location</label> <input type="text" id="benchamrk-location" class="b--u-mb-3" list="countries" data-benchmark-target="location" data-controller="filtered-input" value="All" placeholder="All" > <datalist id="countries" data-benchmark-target="locationOptions"><option data-country="" data-id="">All</option><option data-country="Afghanistan" data-id="AF" >Afghanistan</option><option data-country="Albania" data-id="AL" >Albania</option><option data-country="Algeria" data-id="DZ" >Algeria</option><option data-country="American Samoa" data-id="AS" >American Samoa</option><option data-country="Andorra" data-id="AD" >Andorra</option><option data-country="Angola" data-id="AO" >Angola</option><option data-country="Anguilla" data-id="AI" >Anguilla</option><option data-country="Antarctica" data-id="AQ" >Antarctica</option><option data-country="Antigua and Barbuda" data-id="AG" >Antigua and Barbuda</option><option data-country="Argentina" data-id="AR" >Argentina</option><option data-country="Armenia" data-id="AM" >Armenia</option><option data-country="Aruba" data-id="AW" >Aruba</option><option data-country="Ascension Island" data-id="AC" >Ascension Island</option><option data-country="Australia" data-id="AU" >Australia</option><option data-country="Austria" data-id="AT" >Austria</option><option data-country="Azerbaijan" data-id="AZ" >Azerbaijan</option><option data-country="Åland Islands" data-id="AX" >Åland Islands</option><option data-country="Bahamas" data-id="BS" >Bahamas</option><option data-country="Bahrain" data-id="BH" >Bahrain</option><option data-country="Bangladesh" data-id="BD" >Bangladesh</option><option data-country="Barbados" data-id="BB" >Barbados</option><option data-country="Belarus" data-id="BY" >Belarus</option><option data-country="Belgium" data-id="BE" >Belgium</option><option data-country="Belize" data-id="BZ" >Belize</option><option data-country="Benin" data-id="BJ" >Benin</option><option data-country="Bermuda" data-id="BM" >Bermuda</option><option data-country="Bhutan" data-id="BT" >Bhutan</option><option data-country="Bolivia" data-id="BO" >Bolivia</option><option data-country="Bosnia and Herzegovina" data-id="BA" >Bosnia and Herzegovina</option><option data-country="Botswana" data-id="BW" >Botswana</option><option data-country="Bouvet Island" data-id="BV" >Bouvet Island</option><option data-country="Brazil" data-id="BR" >Brazil</option><option data-country="British Antarctic Territory" data-id="BQ" >British Antarctic Territory</option><option data-country="British Indian Ocean Territory" data-id="IO" >British Indian Ocean Territory</option><option data-country="British Virgin Islands" data-id="VG" >British Virgin Islands</option><option data-country="Brunei" data-id="BN" >Brunei</option><option data-country="Bulgaria" data-id="BG" >Bulgaria</option><option data-country="Burkina Faso" data-id="BF" >Burkina Faso</option><option data-country="Burundi" data-id="BI" >Burundi</option><option data-country="Cabo Verde" data-id="CV" >Cabo Verde</option><option data-country="Cambodia" data-id="KH" >Cambodia</option><option data-country="Cameroon" data-id="CM" >Cameroon</option><option data-country="Canada" data-id="CA" >Canada</option><option data-country="Canary Islands" data-id="IC" >Canary Islands</option><option data-country="Canton and Enderbury Islands" data-id="CT" >Canton and Enderbury Islands</option><option data-country="Cayman Islands" data-id="KY" >Cayman Islands</option><option data-country="Central African Republic" data-id="CF" >Central African Republic</option><option data-country="Ceuta and Melilla" data-id="EA" >Ceuta and Melilla</option><option data-country="Chad" data-id="TD" >Chad</option><option data-country="Chile" data-id="CL" >Chile</option><option data-country="China" data-id="CN" >China</option><option data-country="Christmas Island" data-id="CX" >Christmas Island</option><option data-country="Clipperton Island" data-id="CP" >Clipperton Island</option><option data-country="Cocos [Keeling] Islands" data-id="CC" >Cocos [Keeling] Islands</option><option data-country="Colombia" data-id="CO" >Colombia</option><option data-country="Comoros" data-id="KM" >Comoros</option><option data-country="Congo [DRC]" data-id="CD" >Congo [DRC]</option><option data-country="Congo [Republic]" data-id="CG" >Congo [Republic]</option><option data-country="Cook Islands" data-id="CK" >Cook Islands</option><option data-country="Costa Rica" data-id="CR" >Costa Rica</option><option data-country="Croatia" data-id="HR" >Croatia</option><option data-country="Cuba" data-id="CU" >Cuba</option><option data-country="Cyprus" data-id="CY" >Cyprus</option><option data-country="Czech Republic" data-id="CZ" >Czech Republic</option><option data-country="Denmark" data-id="DK" >Denmark</option><option data-country="Diego Garcia" data-id="DG" >Diego Garcia</option><option data-country="Djibouti" data-id="DJ" >Djibouti</option><option data-country="Dominica" data-id="DM" >Dominica</option><option data-country="Dominican Republic" data-id="DO" >Dominican Republic</option><option data-country="Dronning Maud Land" data-id="NQ" >Dronning Maud Land</option><option data-country="East Timor" data-id="TL" >East Timor</option><option data-country="Ecuador" data-id="EC" >Ecuador</option><option data-country="Egypt" data-id="EG" >Egypt</option><option data-country="El Salvador" data-id="SV" >El Salvador</option><option data-country="Equatorial Guinea" data-id="GQ" >Equatorial Guinea</option><option data-country="Eritrea" data-id="ER" >Eritrea</option><option data-country="Estonia" data-id="EE" >Estonia</option><option data-country="Ethiopia" data-id="ET" >Ethiopia</option><option data-country="Falkland Islands" data-id="FK" >Falkland Islands</option><option data-country="Faroe Islands" data-id="FO" >Faroe Islands</option><option data-country="Fiji" data-id="FJ" >Fiji</option><option data-country="Finland" data-id="FI" >Finland</option><option data-country="France" data-id="FR" >France</option><option data-country="French Guiana" data-id="GF" >French Guiana</option><option data-country="French Polynesia" data-id="PF" >French Polynesia</option><option data-country="French Southern Territories" data-id="TF" >French Southern Territories</option><option data-country="French Southern and Antarctic Territories" data-id="FQ" >French Southern and Antarctic Territories</option><option data-country="Gabon" data-id="GA" >Gabon</option><option data-country="Gambia" data-id="GM" >Gambia</option><option data-country="Georgia" data-id="GE" >Georgia</option><option data-country="Germany" data-id="DE" >Germany</option><option data-country="Ghana" data-id="GH" >Ghana</option><option data-country="Gibraltar" data-id="GI" >Gibraltar</option><option data-country="Greece" data-id="GR" >Greece</option><option data-country="Greenland" data-id="GL" >Greenland</option><option data-country="Grenada" data-id="GD" >Grenada</option><option data-country="Guadeloupe" data-id="GP" >Guadeloupe</option><option data-country="Guam" data-id="GU" >Guam</option><option data-country="Guatemala" data-id="GT" >Guatemala</option><option data-country="Guernsey" data-id="GG" >Guernsey</option><option data-country="Guinea" data-id="GN" >Guinea</option><option data-country="Guinea-Bissau" data-id="GW" >Guinea-Bissau</option><option data-country="Guyana" data-id="GY" >Guyana</option><option data-country="Haiti" data-id="HT" >Haiti</option><option data-country="Heard Island and McDonald Islands" data-id="HM" >Heard Island and McDonald Islands</option><option data-country="Honduras" data-id="HN" >Honduras</option><option data-country="Hong Kong" data-id="HK" >Hong Kong</option><option data-country="Hungary" data-id="HU" >Hungary</option><option data-country="Iceland" data-id="IS" >Iceland</option><option data-country="India" data-id="IN" >India</option><option data-country="Indonesia" data-id="ID" >Indonesia</option><option data-country="Iran" data-id="IR" >Iran</option><option data-country="Iraq" data-id="IQ" >Iraq</option><option data-country="Ireland" data-id="IE" >Ireland</option><option data-country="Isle of Man" data-id="IM" >Isle of Man</option><option data-country="Israel" data-id="IL" >Israel</option><option data-country="Italy" data-id="IT" >Italy</option><option data-country="Ivory Coast" data-id="CI" >Ivory Coast</option><option data-country="Jamaica" data-id="JM" >Jamaica</option><option data-country="Japan" data-id="JP" >Japan</option><option data-country="Jersey" data-id="JE" >Jersey</option><option data-country="Johnston Island" data-id="JT" >Johnston Island</option><option data-country="Jordan" data-id="JO" >Jordan</option><option data-country="Kazakhstan" data-id="KZ" >Kazakhstan</option><option data-country="Kenya" data-id="KE" >Kenya</option><option data-country="Kiribati" data-id="KI" >Kiribati</option><option data-country="Kuwait" data-id="KW" >Kuwait</option><option data-country="Kyrgyzstan" data-id="KG" >Kyrgyzstan</option><option data-country="Laos" data-id="LA" >Laos</option><option data-country="Latvia" data-id="LV" >Latvia</option><option data-country="Lebanon" data-id="LB" >Lebanon</option><option data-country="Lesotho" data-id="LS" >Lesotho</option><option data-country="Liberia" data-id="LR" >Liberia</option><option data-country="Libyan Arab Jamahiriya" data-id="LY" >Libya</option><option data-country="Liechtenstein" data-id="LI" >Liechtenstein</option><option data-country="Lithuania" data-id="LT" >Lithuania</option><option data-country="Luxembourg" data-id="LU" >Luxembourg</option><option data-country="Macau" data-id="MO" >Macau</option><option data-country="Macedonia" data-id="MK" >Macedonia</option><option data-country="Madagascar" data-id="MG" >Madagascar</option><option data-country="Malawi" data-id="MW" >Malawi</option><option data-country="Malaysia" data-id="MY" >Malaysia</option><option data-country="Maldives" data-id="MV" >Maldives</option><option data-country="Mali" data-id="ML" >Mali</option><option data-country="Malta" data-id="MT" >Malta</option><option data-country="Marshall Islands" data-id="MH" >Marshall Islands</option><option data-country="Martinique" data-id="MQ" >Martinique</option><option data-country="Mauritania" data-id="MR" >Mauritania</option><option data-country="Mauritius" data-id="MU" >Mauritius</option><option data-country="Mayotte" data-id="YT" >Mayotte</option><option data-country="Metropolitan France" data-id="FX" >Metropolitan France</option><option data-country="Mexico" data-id="MX" >Mexico</option><option data-country="Micronesia" data-id="FM" >Micronesia</option><option data-country="Midway Islands" data-id="MI" >Midway Islands</option><option data-country="Moldova" data-id="MD" >Moldova</option><option data-country="Monaco" data-id="MC" >Monaco</option><option data-country="Mongolia" data-id="MN" >Mongolia</option><option data-country="Montenegro" data-id="ME" >Montenegro</option><option data-country="Montserrat" data-id="MS" >Montserrat</option><option data-country="Morocco" data-id="MA" >Morocco</option><option data-country="Mozambique" data-id="MZ" >Mozambique</option><option data-country="Myanmar [Burma]" data-id="MM" >Myanmar [Burma]</option><option data-country="Namibia" data-id="NA" >Namibia</option><option data-country="Nauru" data-id="NR" >Nauru</option><option data-country="Nepal" data-id="NP" >Nepal</option><option data-country="Netherlands" data-id="NL" >Netherlands</option><option data-country="Netherlands Antilles" data-id="AN" >Netherlands Antilles</option><option data-country="New Caledonia" data-id="NC" >New Caledonia</option><option data-country="New Zealand" data-id="NZ" >New Zealand</option><option data-country="Nicaragua" data-id="NI" >Nicaragua</option><option data-country="Niger" data-id="NE" >Niger</option><option data-country="Nigeria" data-id="NG" >Nigeria</option><option data-country="Niue" data-id="NU" >Niue</option><option data-country="Norfolk Island" data-id="NF" >Norfolk Island</option><option data-country="Korea (North)" data-id="KP" >North Korea</option><option data-country="North Vietnam" data-id="VD" >North Vietnam</option><option data-country="Northern Mariana Islands" data-id="MP" >Northern Mariana Islands</option><option data-country="Norway" data-id="NO" >Norway</option><option data-country="Oman" data-id="OM" >Oman</option><option data-country="Outlying Oceania" data-id="QO" >Outlying Oceania</option><option data-country="Pacific Islands Trust Territory" data-id="PC" >Pacific Islands Trust Territory</option><option data-country="Pakistan" data-id="PK" >Pakistan</option><option data-country="Palau" data-id="PW" >Palau</option><option data-country="Palestinian Territory, Occupied" data-id="PS" >Palestinian Territories</option><option data-country="Panama" data-id="PA" >Panama</option><option data-country="Panama Canal Zone" data-id="PZ" >Panama Canal Zone</option><option data-country="Papua New Guinea" data-id="PG" >Papua New Guinea</option><option data-country="Paraguay" data-id="PY" >Paraguay</option><option data-country="People's Democratic Republic of Yemen" data-id="YD" >People's Democratic Republic of Yemen</option><option data-country="Peru" data-id="PE" >Peru</option><option data-country="Philippines" data-id="PH" >Philippines</option><option data-country="Pitcairn Islands" data-id="PN" >Pitcairn Islands</option><option data-country="Poland" data-id="PL" >Poland</option><option data-country="Portugal" data-id="PT" >Portugal</option><option data-country="Puerto Rico" data-id="PR" >Puerto Rico</option><option data-country="Qatar" data-id="QA" >Qatar</option><option data-country="Romania" data-id="RO" >Romania</option><option data-country="Russia" data-id="RU" >Russia</option><option data-country="Rwanda" data-id="RW" >Rwanda</option><option data-country="Reunion" data-id="RE" >Réunion</option><option data-country="Saint Barthélemy" data-id="BL" >Saint Barthélemy</option><option data-country="Saint Helena" data-id="SH" >Saint Helena</option><option data-country="Saint Kitts and Nevis" data-id="KN" >Saint Kitts and Nevis</option><option data-country="Saint Lucia" data-id="LC" >Saint Lucia</option><option data-country="Saint Martin" data-id="MF" >Saint Martin</option><option data-country="Saint Pierre and Miquelon" data-id="PM" >Saint Pierre and Miquelon</option><option data-country="Saint Vincent and the Grenadines" data-id="VC" >Saint Vincent and the Grenadines</option><option data-country="Samoa" data-id="WS" >Samoa</option><option data-country="San Marino" data-id="SM" >San Marino</option><option data-country="Saudi Arabia" data-id="SA" >Saudi Arabia</option><option data-country="Senegal" data-id="SN" >Senegal</option><option data-country="Serbia" data-id="RS" >Serbia</option><option data-country="Serbia and Montenegro" data-id="CS" >Serbia and Montenegro</option><option data-country="Seychelles" data-id="SC" >Seychelles</option><option data-country="Sierra Leone" data-id="SL" >Sierra Leone</option><option data-country="Singapore" data-id="SG" >Singapore</option><option data-country="Slovakia" data-id="SK" >Slovakia</option><option data-country="Slovenia" data-id="SI" >Slovenia</option><option data-country="Solomon Islands" data-id="SB" >Solomon Islands</option><option data-country="Somalia" data-id="SO" >Somalia</option><option data-country="South Africa" data-id="ZA" >South Africa</option><option data-country="South Georgia and the South Sandwich Islands" data-id="GS" >South Georgia and the South Sandwich Islands</option><option data-country="Korea (South)" data-id="KR" >South Korea</option><option data-country="Spain" data-id="ES" >Spain</option><option data-country="Sri Lanka" data-id="LK" >Sri Lanka</option><option data-country="Sudan" data-id="SD" >Sudan</option><option data-country="Suriname" data-id="SR" >Suriname</option><option data-country="Svalbard and Jan Mayen" data-id="SJ" >Svalbard and Jan Mayen</option><option data-country="Swaziland" data-id="SZ" >Swaziland</option><option data-country="Sweden" data-id="SE" >Sweden</option><option data-country="Switzerland" data-id="CH" >Switzerland</option><option data-country="Syria" data-id="SY" >Syria</option><option data-country="São Tomé and Príncipe" data-id="ST" >São Tomé and Príncipe</option><option data-country="Taiwan" data-id="TW" >Taiwan</option><option data-country="Tajikistan" data-id="TJ" >Tajikistan</option><option data-country="Tanzania" data-id="TZ" >Tanzania</option><option data-country="Thailand" data-id="TH" >Thailand</option><option data-country="Togo" data-id="TG" >Togo</option><option data-country="Tokelau" data-id="TK" >Tokelau</option><option data-country="Tonga" data-id="TO" >Tonga</option><option data-country="Trinidad and Tobago" data-id="TT" >Trinidad and Tobago</option><option data-country="Tristan da Cunha" data-id="TA" >Tristan da Cunha</option><option data-country="Tunisia" data-id="TN" >Tunisia</option><option data-country="Turkey" data-id="TR" >Turkey</option><option data-country="Turkmenistan" data-id="TM" >Turkmenistan</option><option data-country="Turks and Caicos Islands" data-id="TC" >Turks and Caicos Islands</option><option data-country="Tuvalu" data-id="TV" >Tuvalu</option><option data-country="U.S. Minor Outlying Islands" data-id="UM" >U.S. Minor Outlying Islands</option><option data-country="U.S. Miscellaneous Pacific Islands" data-id="PU" >U.S. Miscellaneous Pacific Islands</option><option data-country="U.S. Virgin Islands" data-id="VI" >U.S. Virgin Islands</option><option data-country="Uganda" data-id="UG" >Uganda</option><option data-country="Ukraine" data-id="UA" >Ukraine</option><option data-country="United Arab Emirates" data-id="AE" >United Arab Emirates</option><option data-country="United Kingdom" data-id="GB" >United Kingdom</option><option data-country="United States" data-id="US" data-states="true">United States</option><option data-country="United States" data-state="AL" data-id="US">United States, Alabama</option><option data-country="United States" data-state="AK" data-id="US">United States, Alaska</option><option data-country="United States" data-state="AZ" data-id="US">United States, Arizona</option><option data-country="United States" data-state="AR" data-id="US">United States, Arkansas</option><option data-country="United States" data-state="CA" data-id="US">United States, California</option><option data-country="United States" data-state="CO" data-id="US">United States, Colorado</option><option data-country="United States" data-state="CT" data-id="US">United States, Connecticut</option><option data-country="United States" data-state="DE" data-id="US">United States, Delaware</option><option data-country="United States" data-state="FL" data-id="US">United States, Florida</option><option data-country="United States" data-state="GA" data-id="US">United States, Georgia</option><option data-country="United States" data-state="HI" data-id="US">United States, Hawaii</option><option data-country="United States" data-state="ID" data-id="US">United States, Idaho</option><option data-country="United States" data-state="IL" data-id="US">United States, Illinois</option><option data-country="United States" data-state="IN" data-id="US">United States, Indiana</option><option data-country="United States" data-state="IA" data-id="US">United States, Iowa</option><option data-country="United States" data-state="KS" data-id="US">United States, Kansas</option><option data-country="United States" data-state="KY" data-id="US">United States, Kentucky</option><option data-country="United States" data-state="LA" data-id="US">United States, Louisiana</option><option data-country="United States" data-state="ME" data-id="US">United States, Maine</option><option data-country="United States" data-state="MD" data-id="US">United States, Maryland</option><option data-country="United States" data-state="MA" data-id="US">United States, Massachusetts</option><option data-country="United States" data-state="MI" data-id="US">United States, Michigan</option><option data-country="United States" data-state="MN" data-id="US">United States, Minnesota</option><option data-country="United States" data-state="MS" data-id="US">United States, Mississippi</option><option data-country="United States" data-state="MO" data-id="US">United States, Missouri</option><option data-country="United States" data-state="MT" data-id="US">United States, Montana</option><option data-country="United States" data-state="NE" data-id="US">United States, Nebraska</option><option data-country="United States" data-state="NV" data-id="US">United States, Nevada</option><option data-country="United States" data-state="NH" data-id="US">United States, New Hampshire</option><option data-country="United States" data-state="NJ" data-id="US">United States, New Jersey</option><option data-country="United States" data-state="NM" data-id="US">United States, New Mexico</option><option data-country="United States" data-state="NY" data-id="US">United States, New York</option><option data-country="United States" data-state="NC" data-id="US">United States, North Carolina</option><option data-country="United States" data-state="ND" data-id="US">United States, North Dakota</option><option data-country="United States" data-state="OH" data-id="US">United States, Ohio</option><option data-country="United States" data-state="OK" data-id="US">United States, Oklahoma</option><option data-country="United States" data-state="OR" data-id="US">United States, Oregon</option><option data-country="United States" data-state="PA" data-id="US">United States, Pennsylvania</option><option data-country="United States" data-state="RI" data-id="US">United States, Rhode Island</option><option data-country="United States" data-state="SC" data-id="US">United States, South Carolina</option><option data-country="United States" data-state="SD" data-id="US">United States, South Dakota</option><option data-country="United States" data-state="TN" data-id="US">United States, Tennessee</option><option data-country="United States" data-state="TX" data-id="US">United States, Texas</option><option data-country="United States" data-state="UT" data-id="US">United States, Utah</option><option data-country="United States" data-state="VT" data-id="US">United States, Vermont</option><option data-country="United States" data-state="VA" data-id="US">United States, Virginia</option><option data-country="United States" data-state="WA" data-id="US">United States, Washington</option><option data-country="United States" data-state="WV" data-id="US">United States, West Virginia</option><option data-country="United States" data-state="WI" data-id="US">United States, Wisconsin</option><option data-country="United States" data-state="WY" data-id="US">United States, Wyoming</option><option data-country="Uruguay" data-id="UY" >Uruguay</option><option data-country="Uzbekistan" data-id="UZ" >Uzbekistan</option><option data-country="Vanuatu" data-id="VU" >Vanuatu</option><option data-country="Vatican City" data-id="VA" >Vatican City</option><option data-country="Venezuela" data-id="VE" >Venezuela</option><option data-country="Viet Nam" data-id="VN" >Vietnam</option><option data-country="Wake Island" data-id="WK" >Wake Island</option><option data-country="Wallis and Futuna" data-id="WF" >Wallis and Futuna</option><option data-country="Western Sahara" data-id="EH" >Western Sahara</option><option data-country="Yemen" data-id="YE" >Yemen</option><option data-country="Zambia" data-id="ZM" >Zambia</option><option data-country="Zimbabwe" data-id="ZW" >Zimbabwe</option></datalist> <label for="benchamrk-industry" class="b--u-text-sm b--u-mb-1">Choose industry</label> <input type="text" id="benchamrk-industry" list="industries" class="u-block" data-benchmark-target="industry" data-controller="filtered-input" value="All" placeholder="All" > <datalist id="industries" data-benchmark-target="industryOptions"><option data-industry="">All</option><option data-industry="Automobiles & Components">Automobiles & Components</option><option data-industry="Banks">Banks</option><option data-industry="Capital Goods">Capital Goods</option><option data-industry="Commercial & Professional Services">Commercial & Professional Services</option><option data-industry="Construction Materials">Construction Materials</option><option data-industry="Consumer Discretionary">Consumer Discretionary</option><option data-industry="Consumer Durables & Apparel">Consumer Durables & Apparel</option><option data-industry="Consumer Services">Consumer Services</option><option data-industry="Consumer Staples">Consumer Staples</option><option data-industry="Diversified Consumer Services">Diversified Consumer Services</option><option data-industry="Diversified Financial Services">Diversified Financial Services</option><option data-industry="Diversified Financials">Diversified Financials</option><option data-industry="Energy Equipment & Services">Energy Equipment & Services</option><option data-industry="Food & Staples Retailing">Food & Staples Retailing</option><option data-industry="Food, Beverage & Tobacco">Food, Beverage & Tobacco</option><option data-industry="Health Care Equipment & Services">Health Care Equipment & Services</option><option data-industry="Household & Personal Products">Household & Personal Products</option><option data-industry="Independent Power and Renewable Electricity Producers">Independent Power and Renewable Electricity Producers</option><option data-industry="Industrials">Industrials</option><option data-industry="Insurance">Insurance</option><option data-industry="Materials">Materials</option><option data-industry="Media">Media</option><option data-industry="Pharmaceuticals, Biotechnology & Life Sciences">Pharmaceuticals, Biotechnology & Life Sciences</option><option data-industry="Real Estate">Real Estate</option><option data-industry="Retailing">Retailing</option><option data-industry="Semiconductors & Semiconductor Equipment">Semiconductors & Semiconductor Equipment</option><option data-industry="Software & Services">Software & Services</option><option data-industry="Technology Hardware & Equipment">Technology Hardware & Equipment</option><option data-industry="Telecommunication Services">Telecommunication Services</option><option data-industry="Transportation">Transportation</option><option data-industry="Utilities">Utilities</option></datalist> </div> <div class="u-text-center b--u-px-4 u-hidden md:u-block u-basis-6 lg:u-basis-5"> <div data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <h4 class="b--u-text-lg b--u-text-bold b--u-mb-2">More filters?</h4> <p class="b--u-text-sm b--u-mb-3">Sign up for free and compare to companies in your area based on size, audience and industry</p> <div class=""> <a href="https://accounts.livechat.com/signup?source_id=local_benchmark&source_url=https%3a%2f%2fwww.livechat.com%2fbenchmark%2f&source_type=website" class="c-btn v--signup v--sm b--u-mx-0.5" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send">Sign up free</a> <a href="https://my.livechatinc.com/reports/total-chats?benchmark=on" class="c-btn v--secondary v--sm b--u-mx-0.5" data-controller="track" data-track-category="Log In Button" data-track-action="Benchmark FIlters" data-track-label="Redirect to Accounts" data-action="track#send">Log in</a> </div> </div> <div class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <h4 class="b--u-text-lg b--u-text-bold b--u-mb-2">Compare your results</h4> <p class="b--u-text-sm b--u-mb-3">Use more filters (business size, audience, business propose) to monitor your results compared to the competition.</p> <div class=""> <a href="https://my.livechatinc.com/reports/total-chats?benchmark=on" class="c-btn v--secondary v--sm b--u-mx-0.5" data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Instant Login" data-action="track#send">Go to LiveChat App</a> </div> </div> </div> </div> </div> <div class="u-basis-8 b--md:u-mx-2"> <div class="u-text-left u-flex u-items-center u-justify-start u-border-b b--u-pb-2 b--u-pt-1 b--u-mb-3 b--xl:u-ml-8"><img src="/benchmark/icon_customer_satisaction.48274311704cc9c381d9014eaacf98dd3480eec6d749d4cb2cc3e799fa77c0ae.svg" class="u-w-auto u-m-0 u--mt-md b--u-mr-2" alt="" /> <h4 class="b--u-text-lg b--u-text-bold u-mb-0">Customer satisfaction</h4><img src="/benchmark/tooltip.6ff041d6f9322270b167762927aea9dfc4aadc7a9452ad6deccb2473ce153c8f.svg" class="u-w-auto u-inline u-m-0 b--u-ml-1.5" alt="" data-controller="tooltip" data-tooltip="satisfaction-tooltip" /> </div> <table class="u-w-full u-flex md:u-block b--u-mb-6 b--md:u-mb-8 b--xl:u-pl-8 u-block" style="position: relative; z-index: 1;"> <thead class="u-flex u-items-stretch md:u-block u-w-full u-basis-10"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-3 b--u-pr-2"> <span class="u-text-primary b--u-mr-1 b--u-text-xl">•</span> <span>Global results</span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pr-2"> <span class="u-text-accent b--u-mr-1 b--u-text-xl">•</span> <span><span data-benchmark-target="filterLabel">Please select location and / or industry</span><span data-benchmark-target="locationLabel"></span> <span data-benchmark-target="industryLabel"></span></span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-2 lg:u-basis-3"> <span class="u-text-gray-700 b--u-mr-1 b--u-text-xl">•</span> <span>Your results</span> </th> </tr> </thead> <tbody class="u-flex u-items-stretch md:u-block u-w-full u-basis-2"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <td class="u-basis-4 md:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="b--u-text-2xl u-block b--u-mb-0.25" data-benchmark-target="stat" data-title="Customer satisfaction" data-param="customerSatisfaction" data-scope="global" data-type="percent" >--</span> <span class="u-block u-maxw-1 u-flex u-bg-gray-800 u-rounded-sm"> <span class="u-bg-accent u-rounded-sm" style="height: 3px;" ></span> </span> </td> <td class="u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="b--u-text-2xl b--u-text-normal u-block b--u-mb-0.25" data-benchmark-target="stat" data-title="Customer satisfaction" data-param="customerSatisfaction" data-scope="filtered" data-type="percent" >--</span> <span class="u-block u-maxw-1 u-flex u-bg-gray-800 u-rounded-sm"> <span class="u-bg-accent u-rounded-sm" style="height: 3px;" ></span> </span> </td> <td class="u-basis-4 md:u-basis-2 lg:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-block b--u-mb-0.25"><img src="/benchmark/your-results.5bd7f9280b8c2a1cdaf8cec3d7407909480e8c8ec10ec8f3c7baf565fac78200.svg" class="u-w-auto u-m-0" alt="" data-controller="tooltip" data-tooltip="your-results" /> </span> <span class="u-block u-maxw-1 u-flex u-bg-gray-800 u-rounded-sm"> <span class="u-bg-accent u-rounded-sm" style="height: 3px;"></span> </span> </td> </tr> </tbody> </table> <div id="customer-satisfaction" class="b--u-mb-12" style="height: 200px; width: 100%;"></div> <div class="u-text-left u-flex u-items-center u-justify-start u-border-b b--u-pb-2 b--u-pt-1 b--u-mb-3 b--xl:u-ml-8"><img src="/benchmark/icon_avg_number_of_chats.c71d80a138ec2654293f37c361e3c74dc2374aa9d457710755b02543ad7aeb38.svg" class="u-w-auto u-m-0 u--mt-md b--u-mr-2" alt="" /> <h4 class="b--u-text-lg b--u-text-bold u-mb-0">Average number of chats</h4><img src="/benchmark/tooltip.6ff041d6f9322270b167762927aea9dfc4aadc7a9452ad6deccb2473ce153c8f.svg" class="u-w-auto u-inline u-m-0 b--u-ml-1.5" alt="" data-controller="tooltip" data-tooltip="chat-number-tooltip" /> </div> <table class="u-w-full u-flex md:u-block b--u-mb-6 b--md:u-mb-8 b--xl:u-pl-8" style="position: relative; z-index: 1;"> <thead class="u-flex u-items-stretch md:u-block u-w-full u-basis-10"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-3 b--u-pr-2"> <span class="u-text-primary b--u-mr-1 b--u-text-xl">•</span> <span>Global results</span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pr-2"> <span class="u-text-accent b--u-mr-1 b--u-text-xl">•</span> <span><span data-benchmark-target="filterLabel">Please select location and / or industry</span><span data-benchmark-target="locationLabel"></span> <span data-benchmark-target="industryLabel"></span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-2 lg:u-basis-3"> <span class="u-text-gray-700 b--u-mr-1 b--u-text-xl">•</span> <span>Your results</span> </th> </tr> </thead> <tbody class="u-flex u-items-stretch md:u-block u-w-full u-basis-2"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <td class="u-basis-4 md:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="b--u-text-2xl u-block b--u-mb-0.25" data-benchmark-target="stat" data-title="Average number of chats" data-param="chatsNumber" data-scope="global" >--</span> </td> <td class="u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="b--u-text-2xl b--u-text-normal u-block b--u-mb-0.25" data-benchmark-target="stat" data-title="Average number of chats" data-param="chatsNumber" data-scope="filtered" >--</span> </td> <td class="u-basis-4 md:u-basis-2 lg:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-block b--u-mb-0.25"><img src="/benchmark/your-results.5bd7f9280b8c2a1cdaf8cec3d7407909480e8c8ec10ec8f3c7baf565fac78200.svg" class="u-w-auto u-m-0" alt="" data-controller="tooltip" data-tooltip="your-results" /> </span> </td> </tr> </tbody> </table> <div id="chats-number" class="b--u-mb-12" style="height: 200px; width: 100%;"></div> <div class="u-text-left u-flex u-items-center u-justify-start u-border-b b--u-pb-2 b--u-pt-1 b--u-mb-3 b--xl:u-ml-8"><img src="/benchmark/icon_avg_first_response.568feb8b169828fe026931a4e5285db30472b0ad9f6056b99a04dac38b12f865.svg" class="u-w-auto u-m-0 u--mt-md b--u-mr-2" alt="" /> <h4 class="b--u-text-lg b--u-text-bold u-mb-0">Average first response time</h4><img src="/benchmark/tooltip.6ff041d6f9322270b167762927aea9dfc4aadc7a9452ad6deccb2473ce153c8f.svg" class="u-w-auto u-inline u-m-0 b--u-ml-1.5" alt="" data-controller="tooltip" data-tooltip="first-response-tooltip" /> </div> <table class="u-w-full u-flex md:u-block b--u-mb-6 b--md:u-mb-8 b--xl:u-pl-8" style="position: relative; z-index: 1;"> <thead class="u-flex u-items-stretch md:u-block u-w-full u-basis-10"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-3 b--u-pr-2"> <span class="u-text-primary b--u-mr-1 b--u-text-xl">•</span> <span>Global results</span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pr-2"> <span class="u-text-accent b--u-mr-1 b--u-text-xl">•</span> <span><span data-benchmark-target="filterLabel">Please select location and / or industry</span><span data-benchmark-target="locationLabel"></span> <span data-benchmark-target="industryLabel"></span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-2 lg:u-basis-3"> <span class="u-text-gray-700 b--u-mr-1 b--u-text-xl">•</span> <span>Your results</span> </th> </tr> </thead> <tbody class="u-flex u-items-stretch md:u-block u-w-full u-basis-2"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <td class="u-basis-4 md:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-inline-block"> <span class="b--u-text-2xl" data-benchmark-target="stat" data-title="Average first response time" data-param="firstResponse" data-scope="global" data-type="time" >-- : --</span> <span class="u-flex u-justify-between"> <span class="b--u-text-sm">min</span> <span class="b--u-text-sm">sec</span> </span> </span> </td> <td class="u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-inline-block b--u-mb-0.25"> <span class="b--u-text-2xl b--u-text-normal" data-benchmark-target="stat" data-title="Average first response time" data-param="firstResponse" data-scope="filtered" data-type="time" >-- : --</span> <span class="u-flex u-justify-between"> <span class="b--u-text-sm">min</span> <span class="b--u-text-sm">sec</span> </span> </span> </td> <td class="u-basis-4 md:u-basis-2 lg:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-block b--u-mb-0.25 b--u-pb-3"><img src="/benchmark/your-results.5bd7f9280b8c2a1cdaf8cec3d7407909480e8c8ec10ec8f3c7baf565fac78200.svg" class="u-w-auto u-m-0" alt="" data-controller="tooltip" data-tooltip="your-results" /> </span> </td> </tr> </tbody> </table> <div id="first-response" class="b--u-mb-12" style="height: 200px; width: 100%;"></div> <div class="u-text-left u-flex u-items-center u-justify-start u-border-b b--u-pb-2 b--u-pt-1 b--u-mb-3 b--xl:u-ml-8"><img src="/benchmark/icon_avg_chat_duration.6f61b12b17285d3197df50d12848c676a1e35ed8e6e64cf7b48d9ab0f70ea5e4.svg" class="u-w-auto u-m-0 u--mt-md b--u-mr-2" alt="" /> <h4 class="b--u-text-lg b--u-text-bold u-mb-0">Average chat duration</h4><img src="/benchmark/tooltip.6ff041d6f9322270b167762927aea9dfc4aadc7a9452ad6deccb2473ce153c8f.svg" class="u-w-auto u-inline u-m-0 b--u-ml-1.5" alt="" data-controller="tooltip" data-tooltip="chat-duration-tooltip" /> </div> <table class="u-w-full u-flex md:u-block b--u-mb-6 b--md:u-mb-8 b--xl:u-pl-8" style="position: relative; z-index: 1;"> <thead class="u-flex u-items-stretch md:u-block u-w-full u-basis-10"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-3 b--u-pr-2"> <span class="u-text-primary b--u-mr-1 b--u-text-xl">•</span> <span>Global results</span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pr-2"> <span class="u-text-accent b--u-mr-1 b--u-text-xl">•</span> <span><span data-benchmark-target="filterLabel">Please select location and / or industry</span><span data-benchmark-target="locationLabel"></span> <span data-benchmark-target="industryLabel"></span></span> </th> <th class="u-text-left b--u-text-sm b--u-pb-3 u-flex u-items-center u-basis-4 md:u-basis-2 lg:u-basis-3"> <span class="u-text-gray-700 b--u-mr-1 b--u-text-xl">•</span> <span>Your results</span> </th> </tr> </thead> <tbody class="u-flex u-items-stretch md:u-block u-w-full u-basis-2"> <tr class="u-block u-flex u-flex-col md:u-flex-row u-justify-between u-w-full"> <td class="u-basis-4 md:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-inline-block"> <span class="b--u-text-2xl" data-benchmark-target="stat" data-title="Average chat duration" data-param="averageDuration" data-scope="global" data-type="time" >-- : --</span> <span class="u-flex u-justify-between"> <span class="b--u-text-sm">min</span> <span class="b--u-text-sm">sec</span> </span> </span> </td> <td class="u-basis-4 md:u-basis-7 lg:u-basis-6 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-inline-block b--u-mb-0.25"> <span class="b--u-text-2xl b--u-text-normal" data-benchmark-target="stat" data-title="Average chat duration" data-param="averageDuration" data-scope="filtered" data-type="time" >-- : --</span> <span class="u-flex u-justify-between"> <span class="b--u-text-sm">min</span> <span class="b--u-text-sm">sec</span> </span> </span> </td> <td class="u-basis-4 md:u-basis-2 lg:u-basis-3 b--u-pb-2 u-block" style="flex-shrink: 0;"> <span class="u-block b--u-mb-0.25 b--u-pb-3"><img src="/benchmark/your-results.5bd7f9280b8c2a1cdaf8cec3d7407909480e8c8ec10ec8f3c7baf565fac78200.svg" class="u-w-auto u-m-0" alt="" data-controller="tooltip" data-tooltip="your-results" /> </span> </td> </tr> </tbody> </table> <div id="average-duration" class="b--u-mb-12" style="height: 200px; width: 100%;"></div> </div> <script type="text/html" id="your-results"> <div class="u-bg-white b--u-px-3 b--u-pt-5 b--u-pb-3 u-shadow-lg u-text-center u-maxw-4"><img src="/benchmark/compare-your-results.ee194d3287297859fa4f0e10d5ccce648a67b25df2f1b955d061103688d2aaac.svg" class="u-w-auto u-inline u-m-0" alt="" /> <div data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <h4 class="b--u-text-lg b--u-text-bold">Compare your results</h4> <p class="b--u-text-sm">Sign up for free or login into LiveChat app to check your results</p> <div class=""> <a href="https://accounts.livechat.com/signup?source_id=local_benchmark&source_url=https%3a%2f%2fwww.livechat.com%2fbenchmark%2f&source_type=website" class="c-btn v--signup v--sm b--u-mx-0.5" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send">Sign up free</a> <a href="https://my.livechatinc.com/reports/total-chats?benchmark=on" class="c-btn v--secondary v--sm b--u-mx-0.5">Log in</a> </div> </div> <div class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <h4 class="b--u-text-lg b--u-text-bold">Results with more filters</h4> <p class="b--u-text-sm">Go into LiveChat app and compare your results using more filters</p> <div class=""> <a href="https://my.livechatinc.com/reports/total-chats?benchmark=on" class="c-btn v--secondary v--sm b--u-mx-0.5">Go to LiveChat app</a> </div> </div> </div> </script> <div id="benchmark-modal" class="c-modal" aria-hidden="true"> <div class="c-modal--overlay" tabindex="0" data-micromodal-close> <div class="c-modal--dialog u-bg-white b--u-p-6 u-maxw-4 md:u-maxw-6 u-text-center u-rounded-sm" role="dialog" aria-modal="true" aria-labelledby="benchmark-modal-title"> <button class="c-modal--close" aria-label="Close modal" data-micromodal-close><svg width="16" height="16" viewBox="0 0 16 16" fill="none" data-micromodal-close class="u-w-auto u-m-0" xmlns="http://www.w3.org/2000/svg"> <title>Close</title> <circle cx="8" cy="8" r="8" data-micromodal-close fill="#fff"/> <path data-micromodal-close stroke="#1B1B20" d="M5.24 5.1l5.66 5.66M10.9 5.24L5.24 10.9"/> </svg> </button><img src="/benchmark/no-data.2a883e7257a0a86aa4b497146becd6fd89be0ec95fc323364f06469ff75c2066.svg" class="u-w-auto u-m-0 u-inline b--u-mb-2" alt="" /> <div data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <h4 class="b--u-text-base b--u-text-bold">Sorry, but we don’t have data for this area yet. Help us change it! </h4> <p class="b--u-text-xs b--u-mb-3">Sign up free and become the first company with LiveChat in your area and get ahead of the competition. </p> <div class=""> <a href="https://accounts.livechat.com/signup?source_id=local_benchmark&source_url=https%3a%2f%2fwww.livechat.com%2fbenchmark%2f&source_type=website" class="c-btn v--signup v--sm b--u-mx-0.5" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send">Sign up free</a> </div> </div> <div class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <h4 class="b--u-text-base b--u-text-bold">Sorry but we don’t have data for this segment yet.</h4> <p class="b--u-text-xs b--u-mb-3">Choose your industry and location to compare to similar companies in your area.</p> </div> </div> </div> </div> </div> </div> <script type="text/html" id="satisfaction-tooltip"> <div class="u-bg-white b--u-px-3 b--u-pt-4 b--u-pb-1 u-shadow-xl u-text-center u-maxw-4"> <p class="b--u-text-sm">Customer satisfaction – the ratio of good customer rates to all customer rates (good and bad).</p> </div> </script> <script type="text/html" id="chat-number-tooltip"> <div class="u-bg-white b--u-px-3 b--u-pt-4 b--u-pb-1 u-shadow-xl u-text-center u-maxw-4"> <p class="b--u-text-sm">Number of chats – average number of chats and tickets that businesses handle in a month.</p> </div> </script> <script type="text/html" id="first-response-tooltip"> <div class="u-bg-white b--u-px-3 b--u-pt-4 b--u-pb-1 u-shadow-xl u-text-center u-maxw-4"> <p class="b--u-text-sm">First response time – the time of a customer service agent’s reply to a first customer’s message.</p> </div> </script> <script type="text/html" id="chat-duration-tooltip"> <div class="u-bg-white b--u-px-3 b--u-pt-4 b--u-pb-1 u-shadow-xl u-text-center u-maxw-4"> <p class="b--u-text-sm">Chat duration – the amount of time it takes to finish a customer’s case.</p> </div> </script> <section class="u-bg-gray-900 b--u-py-12 b--u-my-8 b--md:u-my-12 u-text-center"> <div class="o-container"> <h2 class="b--u-text-2xl">Share it with the world!</h2> <p class="b--u-text-base">Does the industry in your area have better results than others? Give it some spotlight!</p> <div class="u-flex u-justify-center b--u-mt-6"> <button data-title="Customer Service Benchmark by LiveChat" data-placeholder="Customer Service Benchmark by LiveChat" data-sharer="facebook" data-url="https://www.livechat.com/benchmark/" title="Share on Facebook" class="u-round u-inline-block b--u-mx-1.5 u-p-0 dynamic-share u-hover-lift" style="cursor: pointer;" > <img src="/benchmark/facebook-logo.489198ed3ffcba2a451bbaedf0f5fab929150d36b7aea9223a6307301c1bddcf.svg" alt="Facebook"> </button> <button data-title="Customer Service Benchmark by LiveChat" data-placeholder="Customer Service Benchmark by LiveChat" data-sharer="twitter" data-url="https://www.livechat.com/benchmark/" title="Share on Twitter" class="u-round u-inline-block b--u-mx-1.5 u-p-0 dynamic-share u-hover-lift" style="cursor: pointer;" > <img src="/benchmark/twitter-logo.07a7ca5a4d9eeda658debb83e50f801017136694bc806e33b2d68dd7fa88b7bb.svg" alt="Twitter"> </button> <button data-title="Customer Service Benchmark by LiveChat" data-placeholder="Customer Service Benchmark by LiveChat" data-sharer="linkedin" data-url="https://www.livechat.com/benchmark/" title="Share on LinkedIn" class="u-round u-inline-block b--u-mx-1.5 u-p-0 dynamic-share u-hover-lift" style="cursor: pointer;" > <img src="/benchmark/linkedin-logo.a758a6b2d05ac0779a037cc81c4db3eebef2dee044be93143b9e9a5b9b97d933.svg" alt="LinkedIn"> </button> <button data-title="Customer Service Benchmark by LiveChat" data-placeholder="Customer Service Benchmark by LiveChat" data-sharer="reddit" data-url="https://www.livechat.com/benchmark/" title="Share on Reddit" class="u-round u-inline-block b--u-mx-1.5 u-p-0 dynamic-share u-hover-lift" style="cursor: pointer;" > <img src="/benchmark/reddit-logo.dae448b9fffaad76e97601e429e3d0a50aa21ace1ef877c1dffe4938e6e6995b.svg" alt="Reddit"> </button> </div> </div> </section> <section class="b--u-mt-8 b--u-mb-8 b--md:u-mb-20"> <div class="o-container u-maxw-6"> <div class="u-text-center"> <h2 class="b--u-text-2xl">Offer amazing customer service with LiveChat</h2> <p class="b--u-text-sm b--u-mb-4">Support your customers, sell your products, and check your performance. All in real time.</p> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="b--u-mr-1 b--u-mb-1 sm:u-mb-0" data-signup-target="email" placeholder="Enter your business email" required> <input type="hidden" name="source_id" value="footer_form"> <input type="hidden" name="source_url" value="{{ .Permalink }}"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="b--u-text-xs b--u-mt-4 u-mb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"></path> </svg> 14 days free trial <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1 b--u-ml-1.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"></path> </svg> AI-driven features <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1 b--u-ml-1.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"></path> </svg> No credit card required </p> </div> </div> <div class="o-container"> <img class="u-w-full u-ml-0 b--u-mt-3 b--u-mb-3" src="/benchmark/livechat-apps_hu88907d13f90cfdcf5cc7dbe31e05a483_412946_2298x0_resize_q75_h2_catmullrom_3.34d5d5f2a5908d870d0a88bc3e808885b669fc14ba49e36970abef4fde630d6a.webp" width="1149" height="715" type="image/webp"> </div> </section> <section class="o-container b--u-my-12"> <div class="o-feature v--inverse"> <div> <img class="u-w-auto u-ml-0 b--u-mb-3" src="/benchmark/icon_monitor.9d2debb7e4e5df314484df85343181a37de39753faa003b24394e8d547601688.svg"> <h2 class="b--u-text-xl b--u-mb-3">Monitor your customer service scores compared to local competition</h2> <p class="b--u-text-base b--u-mb-4">With LiveChat app, you can analyze your customer service performance and see how you perform compared to your local competition. These insights will help you improve metrics that are not going well.</p> <a href="https://accounts.livechat.com/signup?source_id=local_benchmark&source_url={{ .Permalink }}&source_type=website" class="c-btn v--signup v--sm b--u-mx-0.5" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send">Sign up free</a> </div> <div> <div class="u-relative " style=""> <video autoplay loop playsinline muted src="/benchmark/monitor-cs.2624584213150adaeb2df37f9341aa357c96afbeb486e85a4d5d82b086260328.mp4" width="" height="" style="--aspect-ratio: /;" title="" data-lazyplay-target="video" ></video> </div> </div> </div> </section> <section class="o-container b--u-my-12"> <div class="o-feature"> <div> <img class="u-w-auto u-ml-0 b--u-mb-3" src="/benchmark/icon_summary.b0f59c94c4519dbeda101e9ab73586c7d70b5a6400a64e8720cf64037db232d8.svg"> <h2 class="b--u-text-xl b--u-mb-6">Get the Weekly Summary straight to your inbox</h2> <p class="b--u-text-base b--u-mb-4">You’ll be up to date with your customer service results. We’ll send you Weekly Summary of everything that’s happening in your LiveChat. This one email shows all of your team’s performance updates, number of chats, conversion rates, and more!</p> <a href="https://accounts.livechat.com/signup?source_id=local_benchmark&source_url={{ .Permalink }}&source_type=website" class="c-btn v--signup v--sm b--u-mx-0.5" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send">Sign up free</a> </div> <div> <img class="o-feature__zoom u--ml-2xl" src="/benchmark/image-3_hue5846474c94bbed42be5a644bca48296_49703_909x0_resize_q75_h2_catmullrom_3.cbfaf496af6b5b94859bc429966762f70bb4f26b1d65686df286689266884ddf.webp" width="454" height="305" type="image/webp"> </div> </div> </section> <section class="b--u-my-12 u-bg-gray-900 b--u-pt-8"> <div class="o-container"> <div class="o-feature v--inverse"> <div> <h2 class="b--u-text-3xl b--u-mb-6">2023 Customer Service Report</h2> <p class="b--u-text-lg b--u-mb-6">Major customer service trends, insights, and tips from the experts</p> <a href="/customer-service-report/" class="c-btn v--primary v--sm b--u-mx-0.5">See the report</a> </div> <div> <img src="/benchmark/image_report_hu16cb85d16b2c2e2085eec2b6913e6da8_81809_1102x0_resize_q75_h2_catmullrom_3.b4dde65a77de5d92954d6c86efc24b59f05af6d7c967619c39f24ae8ed371165.webp" width="551" height="564" type="image/webp"> </div> </div> </div> </section> <section class="o-container b--u-my-8 b--md:u-my-12 b--lg:u-my-20 b--xl:u-my-30"> <h2 class="b--u-text-2xl b--u-mb-8 b--md:u-mb-12 u-text-center">Benchmark FAQ</h2> <div class="o-columns v--three"> <div class="b--u-mb-0 b--md:u-mb-6"> <h4 class="b--u-text-base b--u-text-bold">What are the key customer service metrics I should monitor?</h4> <p class="b--u-text-sm">The most important customer service metric is customer happiness. It’s a key metric that summarizes of all your customer service efforts. With live chat support, you should also monitor average first response time, which shows how long your customers wait for the first reply.</p> </div> <div class="b--u-mb-0 b--md:u-mb-6"> <h4 class="b--u-text-base b--u-text-bold">Why customer service metrics are important? </h4> <p class="b--u-text-sm">You can measure your customer service the same way you measure your business’ goals. LiveChat gives you the tools to monitor the most important customer service metrics. They influence your customer happiness and, ultimately, increase sales.</p> </div> <div class="b--u-mb-0 b--md:u-mb-6"> <h4 class="b--u-text-base b--u-text-bold">What’s the point of customer service benchmark metrics? </h4> <p class="b--u-text-sm">Your need many different components to succeed in business. Good customer service is one of them. Efficient support and smooth communication via different channels can help you win the customer. On the other hand, poor customer service can break your business. Customer service benchmark metrics show you the averages for your industry and area of operation. If there’s a big demand on live chat in your industry (companies have a big number of chats), you may want to join them and meet your customers’ needs by offering communication through live chat as well.</p> </div> <div class="b--u-mb-0 b--md:u-mb-6"> <h4 class="b--u-text-base b--u-text-bold">Why should I benchmark customer service performance? </h4> <p class="b--u-text-sm">These are average numbers that give you an outlook on the customer service standards in particular industries. For example, if other companies in your industry have twice as much chats as you, it’s a sign you can improve your customer service strategy and invite more visitors to chat with you. As for handle time, if it’s drastically different in your company compared to your industry, you probably take too long to solve customer service cases and you're not meeting your customers' expectations.</p> </div> <div class="b--u-mb-0 b--md:u-mb-6"> <h4 class="b--u-text-base b--u-text-bold">There are no local customer service benchmark data for my area</h4> <p class="b--u-text-sm">If there’s no data for your area in a particular industry it simply means we don’t have enough customers there yet. It shouldn’t stop you from measuring your customer service. Broaden the results and see the scores - it still gives you an outlook on the customer service state in your industry.</p> </div> <div class="b--u-mb-0 b--md:u-mb-6"> <h4 class="b--u-text-base b--u-text-bold">How can I improve my customer service metrics?</h4> <p class="b--u-text-sm">There are many things you can do to improve your customer service metrics, depending on what’s going on. We have many materials that will help you work on your customer satisfaction. Starting from positive language on chat, organizing knowledge in your company to know everything that the customers ask you about, to all the live chat features that speed up your support and automate repeatable tasks.</p> </div> </section> <section class="o-container b--u-my-8 b--md:u-my-12 b--xl:u-my-30 u-text-center"> <h2 class="b--u-text-2xl">Explore LiveChat</h2> <p class="b--u-text-lg">Improve your customer service and stay ahead of the competition </p> <div class="u-flex u-flex-wrap u-justify-center u--mx-md b--u-mt-4 b--md:u-mt-12"> <div class="b--u-px-2 u-basis-9 md:u-basis-3 b--u-mb-6"> <img class="u-maxw-2" src="/benchmark/agents_handbook.983f817707fdf9a4b18ad66c1701b9590969704fcfd8dcfeb302cd4c282759f4.svg"> <h3 class="b--u-text-base b--u-text-bold">Agents Handbook</h3> <p>Learn everything about providing customer service through LiveChat.</p> <a href="/agents-handbook/" class="c-link b--u-text-base b--u-text-bold">Learn more</a> </div> <div class="b--u-px-2 u-basis-9 md:u-basis-3 b--u-mb-6"> <img class="u-maxw-2" src="/benchmark/video_guides.3485ac33c816bcd0486832e7db6f0673f8fef10218757afdb90016f5cd8c8f8b.svg"> <h3 class="b--u-text-base b--u-text-bold">Video Guides</h3> <p>Get familiar with LiveChat core features by watching our short videos.</p> <a href="https://www.youtube.com/livechat" class="c-link b--u-text-base b--u-text-bold">Learn more</a> </div> <div class="b--u-px-2 u-basis-9 md:u-basis-3 b--u-mb-6"> <img class="u-maxw-2" src="/benchmark/livechat_updates.a428cb11e697c59726c6d7a377eb6720d106485726db6746522e9731c66184e1.svg"> <h3 class="b--u-text-base b--u-text-bold">LiveChat News</h3> <p>Be up to date with the new features and changes in LiveChat app.</p> <a href="/news/" class="c-link b--u-text-base b--u-text-bold">Learn more</a> </div> <div class="b--u-px-2 u-basis-9 md:u-basis-3 b--u-mb-6"> <img class="u-maxw-2" src="/benchmark/help_center.aff3571ebab8f55a6996a02b0af26c299a5c9024ec28188089d60f35a7fff167.svg"> <h3 class="b--u-text-base b--u-text-bold">Help Center</h3> <p>Get answers to the most intriguing questions and explore new ways of using LiveChat.</p> <a href="/help/" class="c-link b--u-text-base b--u-text-bold">Learn more</a> </div> </div> </section> <section class="b--u-mt-8 b--u-mb-8 b--md:u-mb-20"> <div class="o-container u-maxw-6"> <div class="u-text-center"> <h4 class="b--u-text-2xl">Start using LiveChat now!</h4> <p class="b--u-text-lg b--u-mb-4">Now is the time to talk to your customers with LiveChat - a hub for all customer interactions</p> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="b--u-mr-1 b--u-mb-1 sm:u-mb-0" data-signup-target="email" placeholder="Enter your business email" required> <input type="hidden" name="source_id" value="footer_form"> <input type="hidden" name="source_url" value="{{ .Permalink }}"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="b--u-text-xs b--u-mt-4 u-mb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"></path> </svg> 14 days free trial <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1 b--u-ml-1.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"></path> </svg> AI-driven features <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1 b--u-ml-1.5"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"></path> </svg> No credit card required </p> </div> </div> </section> </div> <section class=" u-bg-gray-900 b--u-py-8 u-border-t u-border-gray-800"> <div class="o-container u-maxw-13 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-mb-6">Discover <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" class="b--u-text-bold c-link v--reset" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</h2> <div class="o-columns v--four v--responsive"> <a href="https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">ChatBot</span> <br><span style="opacity: .65;">Automate customer service with AI</span></p> </a> <a href="https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd2)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M36 33.3l8.1-7.1H36c-2.9 0-5.8.1-8.5.3a2.2 2.2 0 00-2 2c-.2 1.7-.3 3.8-.3 6v1c0 2.2 0 4.3.2 6a2.2 2.2 0 002.1 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d="M9.74 1.49l.8-1.23a.17.17 0 0 0-.05-.23.17.17 0 0 0-.24.05l-.83 1.27a5.46 5.46 0 0 0-4.11 0L4.48.08a.17.17 0 0 0-.24-.05.17.17 0 0 0-.05.23l.8 1.23a4.03 4.03 0 0 0-2.4 3.83h9.56l.01-.28c0-1.52-.98-2.85-2.42-3.55zm-4.6 2.2a.46.46 0 0 1-.45-.46c0-.25.2-.45.46-.45a.46.46 0 1 1 0 .91zm4.44 0a.46.46 0 0 1-.46-.46c0-.25.2-.45.46-.45a.46.46 0 1 1 0 .91z" fill-rule="nonzero"/><path d="M13.7 5.58h-.05c-.56 0-1.03.46-1.03 1.02v4.44c0 .57.47 1.02 1.03 1.02h.05c.56 0 1.02-.46 1.02-1.02V6.6c0-.56-.46-1.02-1.03-1.02z"/></g></svg> <span class="b--u-ml-1">Android</span></a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-text-xs u-flex u-items-center u-w-fit"><svg width="19" height="16" viewBox="0 0 19 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4.6 13.9l-1 1.5a1.2 1.2 0 01-2-1.1l.7-1.2c.2-.2.5-.5 1-.4 0 0 1.3 0 1.4.8l-.1.4zM17 10H13.9L11 4.8l-.2-.3c-.3-.4-.7.7-.7.7-.6 1.2 0 2.7.3 3l4 7.1a1.2 1.2 0 002-1.1l-1-1.8s0-.2.2-.2H17c.6 0 1.1-.5 1.1-1.1 0-.6-.5-1.2-1.1-1.2zm-5.3 1.6s.1.7-.5.7h-10a1.2 1.2 0 010-2.3h2.5c.5 0 .6-.2.6-.2l3.4-5.9v-.2l-1.2-2a1.2 1.2 0 012-1.1l.6.9.5-1a1.2 1.2 0 012 1.2L6.9 10l.1.1h2.8s1.6 0 1.9 1.6z" fill="currentColor"/></svg><a href="/app/livechat-for-iphone/" class="c-link v--reset b--u-text-xs b--u-ml-1">iOS</a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3"><a href="/app/livechat-for-mac/" class="c-link v--reset b--u-text-xs u-flex u-items-center u-w-fit"><svg width="15" height="18" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-rule="evenodd"><path d="M12.4 9.3c0-2.2 1.8-3.3 1.9-3.3a4.1 4.1 0 0 0-3.2-1.8c-1.4-.1-2.7.8-3.4.8-.7 0-1.8-.7-3-.7-1.4 0-2.8.8-3.6 2.2C-.5 9.2.7 13 2.2 15.3c.8 1 1.7 2.3 2.8 2.2 1.1 0 1.6-.7 3-.7 1.3 0 1.6.7 2.8.7 1.2 0 2-1 2.7-2.1.9-1.3 1.2-2.5 1.3-2.5 0 0-2.4-1-2.4-3.6zM10.2 2.8c.6-.7 1-1.8.9-2.8a4 4 0 0 0-2.6 1.3C7.9 2 7.4 3 7.5 4c1 .1 2-.5 2.7-1.2z"/></g></svg> <span class="b--u-ml-1 b--u-mbn-0.5">Mac</span></a></p> </div> <nav class="u-flex u-flex-wrap b--u-mb-8 b--md:u-mb-6 b--lg:u-mb-4"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Product</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/pricing/" class="b--u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset u-block" >LiveChat Benefits</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/tour/" class="b--u-text-xs c-link v--reset u-block" >Tour</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="b--u-text-xs c-link v--reset u-block" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/lead-generation/" class="b--u-text-xs c-link v--reset u-block" >Lead Generation</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/livechat-demo/" class="b--u-text-xs c-link v--reset u-block" >Product 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b--lg:u-mb-1"> <a href="/team/" class="b--u-text-xs c-link v--reset u-block" >Team</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/careers/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Careers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://investor.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Investor Relations</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/press/" class="b--u-text-xs c-link v--reset u-block" >Press</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://partners.livechat.com/?utm_source=livechat.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Partner Program</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://incubator.livechat.com/?utm_source=livechat&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">LiveChat Incubator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/legal/" class="b--u-text-xs c-link v--reset u-block" >Legal</a> </li> </ul> </div> </div> </nav> <div class="u-flex sm:u-items-center lg:u-justify-between u-flex-col lg:u-flex-row b--u-mb-6 b--md:u-mb-12 b--lg:u-mb-8"> <div class="u-hidden md:u-flex u-items-center u-flex-col md:u-flex-row b--u-mb-4 b--lg:u-mb-0.25" data-controller="append-params" data-append-params-params-value="region"> <p class="b--u-text-sm b--u-text-bold b--u-mb-3 b--md:u-mb-0.25 b--u-mr-4">Start your free live chat trial</p> <a href="https://accounts.livechat.com/signup?source_id=footer_cta_button&source_type=website&source_url=https%3a%2f%2fwww.livechat.com%2fbenchmark%2f" class="c-btn v--sm v--signup" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Sign up free" data-action="track#send" data-append-params-target="link" >Sign up free</a> </div> <div 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