Frequently Asked Questions - Hope for Wellness Helpline

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data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"64e5573","jet_parallax_layout_speed":{"unit":"%","size":"50","sizes":[]},"jet_parallax_layout_bg_x":"50","jet_parallax_layout_bg_y":"50","jet_parallax_layout_image_widescreen":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x_widescreen":"","jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y_widescreen":"","jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_widescreen":"","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}],"background_background":"classic"}"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a39b8db raven-column-flex-space-between raven-column-flex-horizontal" data-id="4a39b8db" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-35f1e291 elementor-widget elementor-widget-raven-site-logo" data-id="35f1e291" data-element_type="widget" data-widget_type="raven-site-logo.default"> <div class="elementor-widget-container"> <div class="raven-widget-wrapper"> <div class="raven-site-logo raven-site-logo-customizer"> <a class="raven-site-logo-link" href="https://www.hopeforwellness.ca/"> <picture><img src="https://www.hopeforwellness.ca/wp-content/uploads/2022/07/HW-cropped-e1658265273286.png" alt="Hope for Wellness Helpline" data-no-lazy="1" /></picture> </a> </div> </div> </div> </div> <div class="elementor-element 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0z\"><\/path>\r\n\t\t\t\t\t\t<\/symbol>\r\n\t\t\t\t\t<\/use>\r\n\t\t\t\t<\/svg>","full_width":"stretch","mobile_layout":"dropdown","submenu_space_between":{"unit":"px","size":"","sizes":[]},"submenu_opening_position":"bottom"}" data-widget_type="raven-nav-menu.default"> <div class="elementor-widget-container"> <nav class="raven-nav-menu-main raven-nav-menu-horizontal raven-nav-menu-tablet- raven-nav-menu-mobile- raven-nav-icons-hidden-tablet raven-nav-icons-hidden-mobile"> <ul id="menu-6531a0e5" class="raven-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-20"><a href="https://www.hopeforwellness.ca/" class="raven-menu-item raven-link-item ">Home</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19"><a href="https://www.hopeforwellness.ca/about-us/" class="raven-menu-item raven-link-item ">About</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18"><a href="https://www.hopeforwellness.ca/additional-support/" class="raven-menu-item raven-link-item ">Additional Support</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-15 current_page_item menu-item-17"><a href="https://www.hopeforwellness.ca/faq/" aria-current="page" class="raven-menu-item raven-link-item raven-menu-item-active">FAQs</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-672"><a href="https://www.hopeforwellness.ca/links-and-information/" class="raven-menu-item raven-link-item ">Links and Information</a></li> </ul> </nav> <div class="raven-nav-menu-toggle"> <div class="raven-nav-menu-toggle-button "> <span class="fa fa-bars"></span> </div> </div> <nav class="raven-nav-icons-hidden-tablet raven-nav-icons-hidden-mobile raven-nav-menu-mobile raven-nav-menu-dropdown"> <div class="raven-container"> <ul id="menu-mobile-6531a0e5" class="raven-nav-menu"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-20"><a href="https://www.hopeforwellness.ca/" class="raven-menu-item raven-link-item ">Home</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19"><a href="https://www.hopeforwellness.ca/about-us/" class="raven-menu-item raven-link-item ">About</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-18"><a href="https://www.hopeforwellness.ca/additional-support/" class="raven-menu-item raven-link-item ">Additional Support</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-15 current_page_item menu-item-17"><a href="https://www.hopeforwellness.ca/faq/" aria-current="page" class="raven-menu-item raven-link-item raven-menu-item-active">FAQs</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-672"><a href="https://www.hopeforwellness.ca/links-and-information/" class="raven-menu-item raven-link-item ">Links and Information</a></li> </ul> </div> </nav> </div> </div> </div> </div> </div> </section> </div> </header><main id="jupiterx-main" class="jupiterx-main" data-markup-id="jupiterx_main"> <div data-elementor-type="wp-post" data-elementor-id="15" class="elementor elementor-15" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-2f867e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2f867e0" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"5e2f82b","jet_parallax_layout_speed":{"unit":"%","size":"50","sizes":[]},"jet_parallax_layout_bg_x":"50","jet_parallax_layout_bg_y":"50","jet_parallax_layout_image_widescreen":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x_widescreen":"","jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y_widescreen":"","jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_widescreen":"","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}],"background_background":"classic"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68b4ad6" data-id="68b4ad6" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-b4cc41e elementor-widget elementor-widget-heading" data-id="b4cc41e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Frequently<br> <span style="color: #E75A7C">Asked Questions</span></h1> </div> </div> <div class="elementor-element elementor-element-ef4b644 elementor-widget elementor-widget-text-editor" data-id="ef4b644" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Explore popular topics and questions we receive at Hope for Wellness.</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-edc85f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="edc85f2" data-element_type="section" data-settings="{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"47a8063","jet_parallax_layout_speed":{"unit":"%","size":"50","sizes":[]},"jet_parallax_layout_bg_x":"50","jet_parallax_layout_bg_y":"50","jet_parallax_layout_image_widescreen":{"url":"","id":"","size":""},"jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":null,"jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x_widescreen":"","jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y_widescreen":"","jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_widescreen":"","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25c4906" data-id="25c4906" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-defa282 animated-fast elementor-invisible elementor-widget elementor-widget-heading" data-id="defa282" data-element_type="widget" data-settings="{"_animation":"fadeInDown","_animation_delay":"500"}" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">FAQ with Hope for Wellness</h2> </div> </div> <div class="elementor-element elementor-element-c16f209 elementor-widget elementor-widget-toggle" data-id="c16f209" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle"> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2021" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2021" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What are the hours of operation? </a> </h3> <div id="elementor-tab-content-2021" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2021"><p>The Hope for Wellness Helpline is open <strong>24 hours a day, 7 days a week!</strong></p><p>Please note that availability of support in Cree, Ojibway, and Inuktitut varies from week to week, so you may need to call in to request services in those languages.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2022" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-2022" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What languages are services available in?</a> </h3> <div id="elementor-tab-content-2022" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-2022"><p>Telephone and online chat counselling services are available in English and French and, upon request, telephone counselling is also available in Cree, Ojibway, and Inuktitut.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2023" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-2023" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Will I have to wait long for my call to be answered?</a> </h3> <div id="elementor-tab-content-2023" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-2023"><p>We strive to have no wait times, but sometimes the lines does get busy. We encourage you to stay on the line to wait to speak to a counsellor.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2024" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-2024" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What can I expect when I call? </a> </h3> <div id="elementor-tab-content-2024" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-2024"><p>After dialing <a href="tel:1-855-242-3310">1-855-242-3310</a>, you will hear a recorded message in English and French that says</p><p>“Thank you for calling the Hope for Wellness Helpline. Please ask about the availability of Cree, Ojibway, or Inuktitut- speaking counsellors. For service in English, please press 1. For service in French, please press 2.”</p><p>After pressing the number 1 or 2, you may be connected directly to a counsellor, or experience a short hold.</p><p>When a counsellor picks up, they may ask you how you are doing, or if you would like to share your reason for calling. The counsellor will listen to you, and may reflect back what they are hearing. The counsellor might offer strategies for coping with difficult emotions, or resources that are available in your community.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2025" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-2025" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Who am I talking to when I call Hope for Wellness? </a> </h3> <div id="elementor-tab-content-2025" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-2025"><p>The counsellors on the Hope for Wellness Helpline include First Nations, Inuit, Métis, and non-Indigenous individuals, with a broad range of academic and professional backgrounds.</p><p>All of the Hope for Wellness counsellors have specific training and experience in crisis intervention and cultural competence, and have a sincere interest in supporting people who are reaching out for help.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2026" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-2026" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What do people call to talk about? </a> </h3> <div id="elementor-tab-content-2026" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-2026"><p>People call to talk about a whole range of issues which can include mental health concerns, anxiety, coping with stories in the media, relationship issues, abuse, and family and gender-based violence.</p><p>Some people call the line because they are feeling lonely, and they want to talk. Some people call the line because they are having suicidal thoughts.</p><p>The counsellors on the line are trained in suicide intervention, and can help you come up with a plan to keep yourself safe if necessary. The counsellors are available to talk to you about any topic or concern that you are facing.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2027" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-2027" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Who operates this helpline?</a> </h3> <div id="elementor-tab-content-2027" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-2027"><p>The Hope for Wellness Help Line is <a href="http://www.donnacona.com/" target="_blank" rel="noopener">operated by Donna Cona</a>, an Indigenous organization that was selected through a competitive request-for-proposals process, and which is funded by Indigenous Services Canada.</p></div> </div> <div class="elementor-toggle-item"> <h3 id="elementor-tab-title-2028" class="elementor-tab-title" data-tab="8" role="button" aria-controls="elementor-tab-content-2028" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">How is my information recorded and stored? </a> </h3> <div id="elementor-tab-content-2028" class="elementor-tab-content elementor-clearfix" data-tab="8" role="region" aria-labelledby="elementor-tab-title-2028"><p>Donna Cona does not keep any identifiable records (i.e. your phone number) or any of the information that you share on your call or chat.</p><p>Donna Cona will only keep track of the number of calls and some basic demographic information (such as gender, age, and region that you are calling from) to help us make sure we are providing a good service. None of this information is attached to a name or phone number.</p><p>Chat history is deleted every 2 hours.</p></div> </div> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What are the hours of operation?","acceptedAnswer":{"@type":"Answer","text":"<p>The Hope for Wellness Helpline is open <strong>24 hours a day, 7 days a week!<\/strong><\/p><p>Please note that availability of support in Cree, Ojibway, and Inuktitut varies from week to week, so you may need to call in to request services in those languages.<\/p>"}},{"@type":"Question","name":"What languages are services available in?","acceptedAnswer":{"@type":"Answer","text":"<p>Telephone and online chat counselling services are available in English and French and, upon request, telephone counselling is also available in Cree, Ojibway, and Inuktitut.<\/p>"}},{"@type":"Question","name":"Will I have to wait long for my call to be answered?","acceptedAnswer":{"@type":"Answer","text":"<p>We strive to have no wait times, but sometimes the lines does get busy. We encourage you to stay on the line to wait to speak to a counsellor.<\/p>"}},{"@type":"Question","name":"What can I expect when I call?","acceptedAnswer":{"@type":"Answer","text":"<p>After dialing <a href=\"tel:1-855-242-3310\">1-855-242-3310<\/a>, you will hear a recorded message in English and French that says<\/p><p>\u201cThank you for calling the Hope for Wellness Helpline. Please ask about the availability of Cree, Ojibway, or Inuktitut- speaking counsellors. For service in English, please press 1. For service in French, please press 2.\u201d<\/p><p>After pressing the number 1 or 2, you may be connected directly to a counsellor, or experience a short hold.<\/p><p>When a counsellor picks up, they may ask you how you are doing, or if you would like to share your reason for calling. The counsellor will listen to you, and may reflect back what they are hearing. The counsellor might offer strategies for coping with difficult emotions, or resources that are available in your community.<\/p>"}},{"@type":"Question","name":"Who am I talking to when I call Hope for Wellness?","acceptedAnswer":{"@type":"Answer","text":"<p>The counsellors on the Hope for Wellness Helpline include First Nations, Inuit, M\u00e9tis, and non-Indigenous individuals, with a broad range of academic and professional backgrounds.<\/p><p>All of the Hope for Wellness counsellors have specific training and experience in crisis intervention and cultural competence, and have a sincere interest in supporting people who are reaching out for help.<\/p>"}},{"@type":"Question","name":"What do people call to talk about?","acceptedAnswer":{"@type":"Answer","text":"<p>People call to talk about a whole range of issues which can include mental health concerns, anxiety, coping with stories in the media, relationship issues, abuse, and family and gender-based violence.<\/p><p>Some people call the line because they are feeling lonely, and they want to talk. Some people call the line because they are having suicidal thoughts.<\/p><p>The counsellors on the line are trained in suicide intervention, and can help you come up with a plan to keep yourself safe if necessary. The counsellors are available to talk to you about any topic or concern that you are facing.<\/p>"}},{"@type":"Question","name":"Who operates this helpline?","acceptedAnswer":{"@type":"Answer","text":"<p>The Hope for Wellness Help Line is <a href=\"http:\/\/www.donnacona.com\/\" target=\"_blank\" rel=\"noopener\">operated by Donna Cona<\/a>, an Indigenous organization that was selected through a competitive request-for-proposals process, and which is funded by Indigenous Services Canada.<\/p>"}},{"@type":"Question","name":"How is my information recorded and stored?","acceptedAnswer":{"@type":"Answer","text":"<p>Donna Cona does not keep any identifiable records (i.e. your phone number) or any of the information that you share on your call or chat.<\/p><p>Donna Cona will only keep track of the number of calls and some basic demographic information (such as gender, age, and region that you are calling from) to help us make sure we are providing a good service. None of this information is attached to a name or phone number.<\/p><p>Chat history is deleted every 2 hours.<\/p>"}}]}</script> </div> </div> </div> </div> </div> </div> </section> </div> </main><footer class="jupiterx-footer" role="contentinfo" itemscope="itemscope" itemtype="http://schema.org/WPFooter" data-markup-id="jupiterx_footer"> <div data-elementor-type="footer" data-elementor-id="197" class="elementor elementor-197" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-af6cd39 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="af6cd39" data-element_type="section" 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