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<!DOCTYPE html> <html lang="vi" prefix="og: http://ogp.me/ns#"> <head> <meta charset="utf-8"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@chatwork_en">  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-W4MK3X');</script>  <title>Chatwork | Safety and trust</title> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="description" content="Here is an introduction to our efforts toward Chatwork's security and reliability."> <meta name="keywords" content="Chatwork,Safety,Security,Encryption,ISO,Data center"> <meta name="apple-itunes-app" content="app-id=463672966" /> <meta name="google-play-app" content="app-id=jp.ecstudio.chatworkandroid"> <meta 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</section> <section class="section--header">  <div class="hero hero--security"> <div class="section__inner"> <h1 class="catch-copy"> <span class="font-sans-serif">Safety and trust</span> </h1> </div> </div> </section> <p><section class="section section--plane"></p> <div class="section__inner"> <div class="content-container"> <div class="security-area"> <div class="security-text"> <h1 class="content-title">Meets bank-level security standards</h1> <p>To ensure that our customers can conduct their business communications with confidence, Chatwork operates a service that pays close attention to security from various angles ranging from the construction of information management systems to security auditing.</p> </div> <div class="security-img"><img src="../image/security/bg_mainvisual.gif" alt="" /></div> </div> <p></div> </div> </section> <section class="section"></p> <div class="section__inner"> <h1 class="content-title">Safety and trust</h1> <h2 class="content-sub-title">Levels of security suitable even for large enterprises and government agencies</h2> <div class="media"> <div class="media__image is_rev"><img src="../image/security/img_logo_list.png" alt="" /></div> <div class="media__body"> <p class="paragraph">Chatwork has concluded a business partnership with KDDI Corporation and jointly developed enhanced security and management functions that can be used even in large organizations.</p> <p class="paragraph">These security standards and management functions are suitable for organizations of all sizes, from small to medium enterprises to large enterprises and government agencies. As of the end of <span class="update-target update-target__month"></span> <span class="update-target update-target__year"></span>, more than <span class="update-target update-target__companies"></span> companies are using them.</p> </div> <p></div> </div> </section> <section class="section section--plane"></p> <div class="section__inner"> <h2 class="content-sub-title">Secure communications</h2> <div class="media"> <div class="media__image is_rev"><img src="../image/security/img_ssl_tls_illust.png" alt="" /></div> <div class="media__body"> <p class="paragraph">Some internet services carry the risk of communications being tampered with or viewed by third parties while in transit.</p> <p class="paragraph">All communications in Chatwork are encrypted using SSL/TLS, meaning that third parties cannot see their contents.</p> <p class="paragraph">In addition, uploaded files are encrypted using the high-grade encryption method AES 256.</p> </div> <p></div></p> <div class="note"> <dl class="paragraph note__paragraph"> <dt>*SSL/TLS</dt> <dd>SSL is short for Secure Socket Layer. SSL is a mechanism to encrypt the contents of communications to ensure privacy and data integrity, widely used on web pages that offer online payments and the like.<br />TLS is short for Transport Layer Security, and it is standardized based on the latest version of SSL.<br />On Chatwork, protocols that are deprecated because vulnerabilities have been discovered in them (such as SSL 2.0/3.0) cannot be used.</dd> </dl> </div> <p></div> </section> <section class="section"></p> <div class="section__inner"> <h2 class="content-sub-title">Strict data management</h2> <div class="media"> <div class="media__image is_rev"><img src="../image/security/img_deta_center.png" alt="" /></div> <div class="media__body"> <p class="paragraph">The valuable information we collect from customers is managed with an eye towards respecting customer privacy and safeguarding information.</p> <p class="paragraph">The information can be accessed only inside our company with its strong security system, only by select personnel, and only for the purpose of system maintenance.</p> <p class="paragraph">We will not disclose customer data except in certain specific circumstances, such as when customers consent to the disclosure or when we are required by law to disclose data.</p> </div> <p></div> </div> </section> <section class="section section--plane"></p> <div class="section__inner"> <h2 class="content-sub-title">An operational framework that complies with international security standards</h2> <div class="media"> <div class="media__image is_rev security__isms-esi media__image--center"><img src="../image/security/img_isms_license2.png" alt="ISMS" /></div> <div class="media__body"> <p class="paragraph">Chatwork operates in accordance with strict security standards, having obtained ISO27001 (ISMS) [*1] certification, an international standard that major security companies have registered for; ISO27017 [*2] certification, an international standard that applies to the provision and use of cloud services; and ISO27701 [*3] certification, an international standard pertaining to privacy information.</p> <p class="paragraph">In addition, we periodically audit things such as the structure of the Chatwork program inside and outside the company to detect any security issues. We also monitor our servers on a 24-hour basis, and system personnel is immediately notified of any abnormalities that are detected.</p> <div class="note"> <dl class="paragraph note__paragraph"> <dt>(*1): ISO27001 (ISMS)</dt> <dd>An international standard for adequately managing various risks related to information held by organizations to increase the value of the organization.</dd> </dl> <dl class="paragraph note__paragraph"> <dt>(*2): ISO27017</dt> <dd>A practical international standard defining guidelines for preventive measures against various cloud-related risk factors to realize "cloud security" that will be indispensable in the age to come.</dd> </dl> <dl class="paragraph note__paragraph"> <dt>(*3): ISO27701</dt> <dd>ISO27701 is an international standard that stipulates guidelines and requirements for protecting privacy that could be affected due to personal information processing.</dd> </dl> <dl class="paragraph note__paragraph"> <dd></dd> </dl> <p class="paragraph note__paragraph">*A third-party organization audits things such as the Chatwork program structure for security issues</p> <p class="paragraph note__paragraph">*Certified at the Tokyo and Osaka offices</p> </div> <p></div> </div> </div> </section> <section class="section"></p> <div class="section__inner"> <h2 class="content-sub-title">Data centers with advanced security and reliability</h2> <div class="media"> <div class="media__image is_rev"><img src="../image/security/img_aws_logo.png" alt="" /></div> <div class="media__body content-body"> <p class="paragraph">Chatwork makes use of Amazon Web Services (AWS) data centers. AWS is a data center service provided by Amazon that is designed, built, and operated based on the company's long experience of operating large data centers.</p> <p class="paragraph">These data centers are certified and recognized as extremely reliable and have an excellent track record.</p> </div> <p></div></p> <div class="content-body"> <h3 class="content-smallest-title">Distributing the risk of failure</h3> <p class="paragraph">AWS servers are deployed across different data centers with independent power, air conditioning, and networking environments.</p> <p class="paragraph">Even if a hardware failure or network failure occurs in a specific data center, continued operation is assured because the service automatically switches to a waiting server in another data center.</p> </div> <div class="content-body"> <h3 class="content-smallest-title">A reliable backup system</h3> <p class="paragraph">Data in the database is always backed up, so data can be restored in the unlikely event that data loss occurs due to a mistake by the system administrator or the like.</p> <p class="paragraph">Additionally, backup data is stored on the dedicated server of a system that is completely separate from the operations server.</p> <p class="paragraph">We use Amazon S3 for storing backup data. Amazon S3 is designed to provide <strong>99.999999999%</strong> durability of objects over a given year because it stores data redundantly across multiple facilities.</p> <p class="paragraph">For more details about Amazon Web Services security, please visit <a href="https://aws.amazon.com/security/" target="_blank" rel="noopener">the AWS security center</a>.</p> </div> <p></div> </section></p> <div class="section--footer"> <footer class="footer"> <p class="footer__brand"> <a href="https://go.chatwork.com/en/"> <img src="https://go.chatwork.com/en/image/common/logo_hz_bl.png" alt="Chatwork"> </a> </p> <div class="grid-container"> <ul class="footer__nav grid-column"> <li><a href="https://go.chatwork.com/en/product/">Product</a></li> <li><a href="https://go.chatwork.com/en/security/">Security</a></li> <li><a href="https://go.chatwork.com/en/pricing/">Pricing</a></li> <li><a href="https://go.chatwork.com/en/case/">Customer</a></li> <li><a href="https://go.chatwork.com/en/resources/">Resources library</a></li> <li><a href="https://go.chatwork.com/en/download/">Download</a></li> <li><a href="https://download.chatwork.com/ChatWork_API_Documentation.pdf" target="_blank">API</a></li> <li><a href="https://support-en.chatwork.com/hc/en-us" target="_blank">FAQ</a></li> <li><a href="https://go.chatwork.com/en/company/">Company</a></li> <li><a href="https://go.chatwork.com/en/terms.html">Terms of Use</a></li> <li><a href="https://go.chatwork.com/en/privacy.html">Privacy</a></li> </ul> <div class="footer__language"> <button tabindex="0" aria-haspopup="true" aria-controls="language-list" title="Select region" class="select-language _language-trigger">English</button> <ul role="menu" id="language-list" class="language-name _language-view"> <li lang="ja"><a href="https://go.chatwork.com/ja/">日本語</a></li> <li lang="en"><a href="https://go.chatwork.com/en/">English</a></li> <li lang="zh-cmn-Hant-TW"><a href="https://go.chatwork.com/zh-tw/">繁體中文</a></li> <li lang="vi"><a href="https://go.chatwork.com/vi/">Tiếng Việt</a></li> </ul> </div> </div> <ul class="footer__social social"> <li class="social__btn"> <a href="https://www.facebook.com/chatwork" target="_blank"> <i class="iconfont icon_facebook"></i> </a> </li> <li class="social__btn"> <a href="https://twitter.com/chatwork_en/" target="_blank"> <i class="iconfont icon_twitter"></i> </a> </li> <li class="social__btn"> <a href="http://www.linkedin.com/company/chatwork" target="_blank"> <i class="iconfont icon_linkedin"></i> </a> </li> </ul> <small class="copyright small-text"> © kubell </small> </footer> </div> <script src="/en/javascript/chatwork.min.js?v=20240724"></script> <script src="/en/javascript/common.js?v=20230908"></script> <script> jQuery(function() { jQuery(".global-nav a span.open-menu").click(function(e){ e.preventDefault(); var element = jQuery(this).parent().parent(); if (jQuery(element).find(".global-child").css("display") == 'block'){ jQuery(element).find(".global-child").css("display","none"); }else{ jQuery(element).find(".global-child").css("display","block"); } }); }); </script> </body> </html>