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Assistance聽Apple officielle
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id="supportsThreeD"></div> <div class="main" data-env='live' data-edit-mode='false' role="main"> <section class="as-container-column as-columns--1up as-banner as-banner--top "> <div class="column-item"> <div class='as-banner-cont'> <div class='as-banner-image as-banner-image--top'> <style type="text/css"> .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-homepage.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Assistance Apple</h1></div> </div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--7up as-imagegrid--base"> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPhone" data-analytics-link-url="/fr-afri/iphone" href="/fr-afri/iphone"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-iphone-tn_2x.png" alt="" width="34" class="" height="68"></div> <span aria-label="Assistance iPhone">iPhone</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac" data-analytics-link-url="/fr-afri/mac" href="/fr-afri/mac"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-mac-tn_2x.png" alt="" width="110" class="" height="66"></div> <span aria-label="Assistance Mac">Mac</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPad" data-analytics-link-url="/fr-afri/ipad" href="/fr-afri/ipad"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/image-grid-ipad-tn_2x.png" alt="" width="68" class="" height="48"></div> <span aria-label="Assistance iPad">iPad</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Watch" data-analytics-link-url="/fr-afri/watch" href="/fr-afri/watch"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-watch-_2x.png" alt="" width="42" class="" height="68"></div> <span aria-label="Assistance Apple Watch">Watch</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="AirPods" data-analytics-link-url="/fr-afri/airpods" href="/fr-afri/airpods"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-airpods_2x.png" alt="" width="66" class="" height="60"></div> <span aria-label="Assistance AirPods">AirPods</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Music" data-analytics-link-url="/fr-afri/music" href="/fr-afri/music"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-music_2x.png" alt="" width="68" class="" height="68"></div> <span aria-label="Assistance Music">Music</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="TV" data-analytics-link-url="/fr-afri/tv" href="/fr-afri/tv"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/image-grid-tv_2x.png" alt="" width="72" class="" height="68"></div> <span aria-label="Assistance TV">TV</span></a></div> </div> <div class="grid as-tile-wrapper as-tile--3up as-tile--topics as-fluid "> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Forgot Apple Account password" data-analytics-link-url="/fr-afri/HT201487" href="/fr-afri/HT201487"><div aria-label="Mot de passe associ茅 au compte聽Apple oubli茅" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-password_2x.svg" alt="" class="as-tile-image-chiklet"><p>Mot de passe associ茅 au compte聽Apple oubli茅</p></div></a></div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Apple Repair" data-analytics-link-url="/fr-afri/repair" href="/fr-afri/repair"><div aria-label="R茅paration Apple" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-repair_2x.svg" alt="" class="as-tile-image-chiklet"><p>R茅paration Apple</p></div></a></div> <div class="grid-item large-span-4 medium-span-6 small-span-12"> <a class="as-tile as-tile-rounded as-tile-gray as-tile-shadow " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Billing and subscriptions" data-analytics-link-url="/fr-afri/billing" href="/fr-afri/billing"><div aria-label="Facturation et abonnements" class="as-tile-content as-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/tile-topic-billing_2x.svg" alt="" class="as-tile-image-chiklet"><p>Facturation et abonnements</p></div></a></div> </div> <section class="as-container-column as-columns--1up as-columns-bg "> <div class="column-item"> <div class="as-banner-row"> <div class="grid as-tile-wrapper as-tile--1up as-fluid"> <div class="grid-item large-span-12 medium-span-12 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-center "> <h2 class="typography-headline-reduced">Mon assistance</h2><div class="as-richtext"><p>Obtenez des informations sur la garantie, v茅rifiez l鈥櫭﹖at de votre couverture ou recherchez une r茅paration existante.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper typography-body " data-analytics-event="link.component_click" data-analytics-link-component_type="tile" data-analytics-link-component_name="Sign in with your Apple Account" data-analytics-link-url="https://mysupport.apple.com/country-selector" href="https://mysupport.apple.com/country-selector" rel="nofollow"><span class="icon-copy" aria-label="Connectez-vous avec votre compte聽Apple">Connectez-vous avec votre compte聽Apple</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> <picture class="as-tile-image justify-content-center"> </picture> </div> </div> </div> <div class="grid as-tile-wrapper as-tile--1up as-fluid"> <div class="grid-item large-span-12 medium-span-12 small-span-12"> <div class="as-tile as-tile-rounded "> <div class="as-tile-content as-left "> <h2 class="typography-label">M茅fiez-vous des pi猫ces de contrefa莽on</h2><div class="as-richtext"><p>Certains adaptateurs secteur et batteries contrefaits et tiers peuvent 锚tre mal con莽us et engendrer des probl猫mes de s茅curit茅. Nous vous recommandons de vous rendre dans un <a href="https://locate.apple.com/findlocations" class="analytics-exitlink">centre de services agr茅茅 Apple</a> si vous souhaitez 锚tre s没r de b茅n茅ficier d鈥檜ne batterie Apple d鈥檕rigine lors d鈥檜n remplacement de batterie. Si vous avez besoin d鈥檜n adaptateur de remplacement pour charger votre appareil Apple, nous vous conseillons de vous procurer un adaptateur secteur Apple.</p> <p>Par ailleurs, les 茅crans de remplacement non d鈥檕rigine peuvent pr茅senter une moins bonne qualit茅 d鈥檌mage et ne pas fonctionner correctement. Les r茅parations d鈥櫭ヽran certifi茅es Apple sont r茅alis茅es par des experts de confiance qui utilisent des pi猫ces d茅tach茅es Apple authentiques.</p></div></div> <picture class="as-tile-image justify-content-center"> </picture> </div> </div> </div> </div> </div> </section><section class="as-container-column as-columns--1up "> <div class="column-item"> <div class="as-banner-row"> <div class="as-simple-list-wrapper as-left"> <div class="row justify-content-start"> <div class="column "> <h2 class="typography-label as-simple-list-title">Programmes de service Apple</h2><ul class="links-stacked"> <li> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues" data-analytics-link-url="/fr-afri/iphone-12-and-iphone-12-pro-service-program-for-no-sound-issues" href="/fr-afri/iphone-12-and-iphone-12-pro-service-program-for-no-sound-issues"><span aria-label="Programme de service de l鈥檌Phone 12 et de l鈥檌Phone 12 Pro pour les probl猫mes de son">Programme de service de l鈥檌Phone 12 et de l鈥檌Phone 12 Pro pour les probl猫mes de son</span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.component_click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="See all programs" data-analytics-link-url="/fr-afri/service-programs" href="/fr-afri/service-programs"><span class="icon-copy" aria-label="Voir tous les programmes">Voir tous les programmes</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div> </div> </div> </div> </section></div> <footer id="ac-globalfooter" class="no-js" lang="fr" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/fr/" class="home ac-gf-breadcrumbs-home analytics-exitlink"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="name">Assistance</span> <meta property="position" content="1"> </li> </ol> </div> </nav> <nav class="ac-gf-directory with-4-columns" aria-label="Apple Directory" role="navigation"> <div class="ac-gf-directory-column"> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-assistance-produit" /> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-assistance-produit"> <h3 class="ac-gf-directory-column-section-title">Assistance produit</h3></label> <a href="#ac-gf-directory-column-section-assistance-produit" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">Open Menu</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">Close Menu</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPhone " data-analytics-link-url="/fr-afri/iphone" href="/fr-afri/iphone"><span class="a11y">Assistance</span> iPhone</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Mac " data-analytics-link-url="/fr-afri/mac" href="/fr-afri/mac"><span class="a11y">Assistance</span> Mac</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPad " data-analytics-link-url="/fr-afri/ipad" href="/fr-afri/ipad"><span class="a11y">Assistance</span> iPad</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Watch " data-analytics-link-url="/fr-afri/watch" href="/fr-afri/watch"><span class="a11y">Assistance</span> Watch</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="AirPods " data-analytics-link-url="/fr-afri/airpods" href="/fr-afri/airpods"><span class="a11y">Assistance</span> AirPods</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Music " data-analytics-link-url="/fr-afri/music" href="/fr-afri/music"><span class="a11y">Assistance</span> Music</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="TV " data-analytics-link-url="/fr-afri/tv" href="/fr-afri/tv"><span class="a11y">Assistance</span> TV</a></li> <li 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