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iPhone聽鈥撀燗ssistance聽Apple officielle
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src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-iphone.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-iphone.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-iphone.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Assistance iPhone</h1></div> </div> </div> <div class="as-promo as-promo--4up as-center"> <div class="row small-justify-content-start justify-content-center"> <a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Forgot passcode" data-analytics-link-url="/fr-afri/HT204306" href="/fr-afri/HT204306"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-forgot-passcode_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="que faire si vous oubliez le code d鈥檃cc猫s de votre appareil">Code d鈥檃cc猫s oubli茅</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Forgot Apple Account password" data-analytics-link-url="/fr-afri/HT201487" href="/fr-afri/HT201487"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-password_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="que faire si vous oubliez le mot de passe de votre compte Apple">Mot de passe associ茅 au compte聽Apple oubli茅</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Subscriptions and refunds" data-analytics-link-url="/fr-afri/billing" href="/fr-afri/billing"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-receipt_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="obtenir de l鈥檃ide concernant les abonnements, la facturation, les remboursements et plus encore">Abonnements et remboursements</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Learn more about Find My" data-analytics-link-url="/fr-afri/find-my" href="/fr-afri/find-my"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_navicons/nav-icon-find-my_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">En savoir plus sur Localiser</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a></div> </div> <div class="as-content-block " > <div class="row justify-content-center as-contentblock--1up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img justify-content-center"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-update-ios_2x.png" alt="" width="100" class="as-contentblock-image" height="100"></div> <div class="as-contentblock-block justify-content-center"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Update your iPhone">Mettre 脿 jour votre iPhone</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Veillez 脿 mettre 脿 jour iOS pour disposer des derni猫res fonctionnalit茅s et mises 脿 jour de s茅curit茅.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to update" data-analytics-link-url="/fr-afri/HT213860" href="/fr-afri/HT213860"><span class="icon-copy" aria-label="D茅couvrir comment mettre 脿 jour iOS">Apprendre 脿 mettre 脿 jour</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Obtenez de l鈥檃ide pour votre iPhone</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-backup_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Back up your data">Sauvegarder vos donn茅es</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Sauvegardez les donn茅es de votre iPhone 脿 l鈥檃ide d鈥檌Cloud ou sur votre ordinateur pour en avoir une copie en cas de perte, d鈥檈ndommagement ou de remplacement de l鈥檃ppareil.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Choose a backup method" data-analytics-link-url="/fr-afri/HT203977" href="/fr-afri/HT203977"><span class="icon-copy" aria-label="">Choisir une m茅thode de sauvegarde</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-transfer_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Transfer data to a new iPhone with Quick Start">Transf茅rer des donn茅es vers un nouvel iPhone avec la fonctionnalit茅 D茅marrage rapide</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Gr芒ce 脿 la fonctionnalit茅 D茅marrage rapide, vous pouvez configurer automatiquement votre nouvel iPhone 脿 l鈥檃ide de votre ancien appareil.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up your new iPhone" data-analytics-link-url="/fr-afri/HT202033?" href="/fr-afri/HT202033?"><span class="icon-copy" aria-label="">Configurer votre nouvel iPhone</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Move from Android to iPhone" data-analytics-link-url="/fr-afri/ht201196" href="/fr-afri/ht201196"><span class="icon-copy" aria-label="">Passer d鈥檜n appareil Android 脿 un iPhone</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-cellular_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use eSIM on iPhone">Utilisez une eSIM sur votre iPhone</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Stock茅e sous forme num茅rique dans votre iPhone, une eSIM est comme une SIM physique sans la carte. D茅couvrez comment configurer une nouvelle eSIM ou en transf茅rer une 脿 partir de votre ancien iPhone.</p> <ul> </ul></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn about eSIM" data-analytics-link-url="/fr-afri/HT212780" href="/fr-afri/HT212780"><span class="icon-copy" aria-label="">En savoir plus sur l鈥檈SIM</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-power_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your iPhone won't turn on or is frozen">Si votre iPhone ne s鈥檃llume pas ou reste bloqu茅</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>D茅couvrez ce qu鈥檌l faut faire si l鈥櫭ヽran de votre iPhone est bloqu茅, ne r茅pond pas lorsque vous le touchez ou se fige lorsque vous l鈥檃ctivez.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get help if your iPhone is frozen" data-analytics-link-url="/fr-afri/116940" href="/fr-afri/116940"><span class="icon-copy" aria-label="">Obtenir de l鈥檃ide si votre iPhone est bloqu茅</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--1up as-imagegrid--elevated"> <div class='as-imagegrid-item column large-12 medium-12 small-12' aria-label="Guide d鈥檜tilisation de l鈥檌Phone"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="default-imagegrid" data-analytics-link-url="/fr-afri/guide/iphone/welcome/ios" href="/fr-afri/guide/iphone/welcome/ios"><div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/iphone-content-user-guide_2x.png" alt="" width="125" class="" height="100"></div></a></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Guide d鈥檜tilisation de l鈥檌Phone</h2><p class="as-section-title__intro typography-body">En savoir plus sur l鈥檈nsemble des fonctionnalit茅s, apps et r茅glages de votre iPhone</p></div> </div> </div> <div class="as-simple-list-wrapper as-center"> <div 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