Health: Consumer Services and Healthcare Regulation: Home

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Healthcare Regulation</a> </h2> </div> <ul class="vertical menu accordion-menu" data-accordion-menu data-submenu-toggle="true" data-multi-open="false"> <li> <a href="/health/cshcr/acute-and-continuing-care">Acute & Continuing Care</a> </li> <li> <a href="/health/cshcr/health-care-engineering">Health Care Engineering</a> </li> <li> <a href="/health/cshcr/reports-on-health-care-facilities">Reports on Health Care Facilities</a> </li> <li class="list-group-item list-group-item-nav "> <a href="/health/ltc" >Long Term Care/Nursing Homes </a> </li> <li> <a href="/health/cshcr/medical-radiology-services">Radiology</a> </li> <li> <a href="/health/cshcr/health-care-facility-information-center">Healthcare Facility Information Center</a> </li> <li> <a href="/health/cshcr/home-and-community-based-care">Home and Community Based Care</a> </li> <li> <a href="/health/cshcr/certificate-of-public-advantage">Certificate of Public Advantage <span class="show-for-sr"> - Click to Expand</span> </a> <ul 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class="billboard-description"> <div class="billboard-title"> <h2>Consumer Services and Healthcare Regulation</h2> </div> </div> </div> </section>   <section class="agency-spotlights-container" id="content_container_624360"> <div class="normal-width"> <a href="/health/cshcr/acute-and-continuing-care" class="agency-spotlight" style="order:1; flex: 1 auto;"> <span class="fa-solid fa-hospitals"></span> <h4>Acute & Continuing Care</h4> </a> <a href="/health/cshcr/home-and-community-based-care" class="agency-spotlight" style="order:2; flex: 1 auto;"> <span class="fa-solid fa-house-medical"></span> <h4>Home & Community Based Care</h4> </a> <a href="/health/ltc" class="agency-spotlight" style="order:3; flex: 1 auto;" target="_blank"> <span class="fa-solid fa-house-heart"></span> <h4>Long Term Care</h4> </a> <a href="/health/cshcr/medical-radiology-services" class="agency-spotlight" style="order:4; flex: 1 auto;"> <span class="fa-solid fa-radiation"></span> <h4>Radiology</h4> </a> <a href="/health/weights-measures" class="agency-spotlight" style="order:5; flex: 1 auto;" target="_blank"> <span class="fa-solid fa-scale-unbalanced"></span> <h4>Weights & Measures</h4> </a> </div> </section> <section id="content_container_623326"> <p>The Consumer Services and Health Care Regulation Commission is responsible for programs in the areas of health care facility licensing and certification, health care quality, and weights and measures.</p><p>Through its programs, the Consumer Services & Health Care Regulation Commission:</p><ul><li>Promotes healthcare quality</li><li>Licenses and certifies health care facilities, agencies, clinics, centers, and providers</li><li>Ensures accurate state standards for weights, measures and metrology</li></ul> </section> <section id="content_container_623330"> <h3>Report a Complaint, Incident or Crime to the Indiana Department of Health</h3><p><a href="/health/ltc/contact/complaints">Report a complaint regarding a health care facility</a></p><p>Any individual may submit a complaint to the IDOH about care provided at any licensed or certified Indiana health care facility or entity. The IDOH investigates all complaints. The above link is to a page that provides information about the complaint process and how to report a complaint. A <em><a href="https://redcap.isdh.in.gov/surveys/?s=DCXFFLMPPE">Complaint report form</a></em> is provided for individuals to assist in the reporting of care issues.</p><p><a href="/health/ltc/incident">Report an incident regarding a health care facility</a></p><p>State or federal regulations require health facilities or entities to report certain types of “incidents” to the IDOH. The above link is to a page that provides information about the incident reporting process and how a health care facility or entity reports incidents. An <em>Incident report form</em> is provided for health care facilities to report incidents to the IDOH.</p><p><a href="/health/cshcr/health-care-facility-information-center/reporting-a-crime-against-a-resident-information-center">Report a reasonable suspicion of a crime against a long term care resident</a></p><p>Federal law requires “covered individuals” to report a reasonable suspicion of a crime against a long term care resident to the IDOH and a local law enforcement entity. Covered individuals include an owner, operator, employee, manager, agent, or contractor of the facility. The included facilities include a nursing home, hospice, or intermediate care facility for individuals with intellectual disabilities (ICF-IID). The above link is to a page that provides information for long term care providers about the crime reporting requirements and how to report a reasonable suspicion of a crime against a resident. A <em>Reporting a crime form</em> is provided for individuals to report suspected crimes to the IDOH.</p> </section> <section id="content_container_392636"> <h3>Division and Program Home Pages</h3><p><strong>Health Care Quality Information</strong></p><ul><li><a href="/health/directory/office-of-the-commissioner/data-and-reports/health-care-facility-consumer-information">Health Care Facility Consumer Reports</a></li><li><a href="/health/cshcr/health-care-facility-information-center">Health Care Facility Information Center</a></li><li><a href="/health/ltc/contact/newsletters">Newsletters</a></li></ul><p><a href="/health/cshcr/acute-and-continuing-care"><strong>Division of Acute & Continuing Care</strong></a></p><ul><li><a href="/health/cshcr/acute-and-continuing-care/abortion-information-center">Abortion information Center</a></li><li><a href="/health/cshcr/acute-and-continuing-care/ambulatory-outpatient-surgical-centers-asc-licensing-and-certification-program">Ambulatory Outpatient Surgical Centers (ASC) Licensing and Certification Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/birthing-center-licensing-program">Birthing Center Licensing Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/blood-center-licensing-and-certification-program">Blood Center Licensing and Certification Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/clinical-laboratory-clia-licensing-and-certification-program">Clinical Laboratory (CLIA) Licensing and Certification Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/comprehensive-outpatient-rehabilitation-facility-corf-certification-program">Comprehensive Outpatient Rehabilitation Facility (CORF) Certification Program </a></li><li><a href="/health/cshcr/health-care-engineering">Health Care Engineering Program</a></li><li><a href="/health/cshcr/acute-and-continuing-care/hospital-general-licensing-and-certification-program">Hospital (general) Licensing and Certification Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/hospital-psychiatric-certification-program">Hospital (psychiatric) Certification Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/icf">Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID) Certification Program </a></li><li><a href="/health/cshcr/acute-and-continuing-care/providers-of-outpatient-physical-therapy-and-or-outpatient-speech-pathology-services-certification-program">Outpatient Therapy Services Certification Program </a></li></ul><p><a href="/health/ltc"><strong>Division of Long Term Care</strong></a></p><ul><li><a href="/health/ltc/aide-training-and-certification">Aide Training, Certification and Registry</a></li><li><a href="/health/ltc/certificate-of-need">Certificate of Need Program</a></li><li><a href="/health/ltc/facility-licensing-and-certification/comprehensive">Comprehensive Care Facility (Nursing Homes) Licensing and Certification Program </a></li><li><a href="/health/ltc/consumer-information">Consumer Information</a></li><li><a href="/health/cshcr/health-care-facility-information-center/informal-dispute-resolution-information-center">Informal Dispute Resolution Program</a></li><li><a href="/health/cshcr/lsc">Life Safety Code Program </a></li><li><a href="/health/ltc/facility-licensing-and-certification/residential">Residential Care Facility Licensing Program </a></li></ul><p><strong><a href="/health/cshcr/home-and-community-based-care">Division of Home and Community Based Care</a></strong></p><ul><li><a href="/health/cshcr/home-and-community-based-care/department-of-child-services-residential-facility-compliance">Department of Child Services Residential Facility Compliance</a></li><li><a href="/health/cshcr/acute-and-continuing-care/end-stage-renal-disease-facility-esrd-certification-program">End Stage Renal Disease Facility (ESRD) Certification Program</a></li><li><a href="/health/cshcr/acute-and-continuing-care/home-health-agency-hha-licensing-and-certification-program">Home Health Agency (HHA) Licensing and Certification Program</a></li><li><a href="/health/ltc/aide-training-and-certification/hha">Home Health Aide (HHA) Registration Program</a></li><li><a href="/health/cshcr/acute-and-continuing-care/hospice-agency-licensing-and-certification-program">Hospice Agency Licensing and Certification Program</a></li><li><a href="/health/cshcr/health-care-facility-information-center/informal-dispute-resolution-information-center" title="Informal Dispute Resolution">Informal Dispute Resolution Program (HHA)</a></li><li><a href="/health/cshcr/acute-and-continuing-care/mobile-out-of-state-health-care-entity-registration-program">Mobile Out-of-State Health Care Entity Registration Program</a></li><li><a href="/health/cshcr/acute-and-continuing-care/personal-care-services-agency-licensing-program">Personal Care Services Agency Licensing Program</a></li><li><a href="/health/cshcr/acute-and-continuing-care/rural-health-clinic-certification-program" title="Rural Health Clinic">Rural Health Clinic Certification Program</a></li></ul><p><strong>Division of Program Performance & Development</strong></p><ul><li><a href="/health/cshcr/reports-on-health-care-facilities">Health Care Facilities Reports</a></li><li><a href="/health/directory/office-of-the-commissioner/data-and-reports/medical-errors-reporting-system">Medical Error Reporting System</a></li><li><a href="/health/cshcr/health-care-facility-information-center/informal-dispute-resolution-information-center" title="Informal Dispute Resolution">Informal Dispute Resolution Program</a></li></ul><p><strong>Division of Radiology and Weights & Measures</strong></p><ul><li><a href="/health/cshcr/medical-radiology-services">Medical Radiology Licensing Program </a></li><li><a href="/health/weights-measures">Weights, Measures, and Metrology Division</a></li></ul> </section> <section id="content_container_623328"> <h3>Contact the Commission</h3><table style="width: 100%;" class="stack"><tbody><tr><td><strong> Indiana Department of Health</strong><br />Consumer Services and Health Care Regulation Commission<br /> 2 North Meridian Street, 4B<br /> Indianapolis, IN 46204 </td><td><strong>Assistant Commissioner</strong><br />Jordan Stover, JD<br /><a href="mailto:JStover1@health.in.gov">JStover1@health.in.gov</a> </td></tr><tr><td> Receptionist: 317-233-7442<br />IDOH Main Switchboard: 317-233-1325 </td><td> 317-233-7289<br />Administrative Assistant: 317-233-9691 </td></tr><tr><td><a href="/health/cshcr/files/Commission-Org-Chart-9-30.pdf">Commission Organization Chart</a><br /><a href="/health/cshcr/files/CSHCR-Telephone-Guide-9-30.pdf">Commission Contact List</a></td><td></td></tr></tbody></table> </section> </article> <footer> <section id="footer_agency" data-ctype="agency-footer"> <div class="row expanded"> <div id="footer_agency-brand" class="columns small-12 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