Support - Overview - Sony Biotechnology

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class="system-heading">Support</h1> <ul class="instruments-menu"> <li class="active">Overview</li> <li><a href="https://www.sonybiotechnology.com/us/support/support-orders/">Orders</a></li> <li><a href="https://www.sonybiotechnology.com/us/support/support-service/">Service</a></li> </ul> <div class="support-orders support-page"> <div class="support-orders-content"> <div class="support-orders-img support-img"> <p><img class="alignnone wp-image-3955 size-large" src="https://www.sonybiotechnology.com/wordpress/wp-content/uploads/2016/12/support-1.png" alt="support-overview-img" width="625" height="416" /></p> </div> <div class="support-orders-desc support-desc"> <p>At Sony Biotechnology we strive for excellent customer relationships. Our customer service and technical service teams are at your service to answer questions, help streamline orders and ensure your instrumentation is working optimally.</p> <p>All customer support team members have experience supporting scientific research. Our technical service engineers have deep competencies in science and working with flow cytometers.</p> </div> </div> <div class="support-main"> <div class="overview-content overview-footer app-wrap support-content"> <p>You can contact us and place orders via web, phone or email. You’ll find the contact information for Sony Biotechnology sales people and our distributors <a alt="click here for the contact information for Sony Biotechnology sales people and our distributors" href="https://www.sonybiotechnology.com/us/about-us/contacts-worldwide/">here</a>. You can also choose to reach us using the “Contact Us” form on this page. Your inquiry will be routed to the correct person to respond to your service, support or sales request.</p> <p>Importantly, we are always trying to improve our services and hope you will take the time to share your observations with us. This is also a great way to provide positive feedback on a Sony associate who has provided extraordinary service.</p> </div> </div> <div class="full-width"> <h3>USA and Canada</h3> <p>Customer Service: 800.275.5963<br /> Availability: Monday to Friday from 6:00am to 5:00pm PST<br /> Scientific Support: 800.275.5963, select 2</p> <h3>Europe</h3> <p>Customer Service and Support: +44 (0)1932 817448<br /> Fax: +44 (0)1932 817170<br /> Email: <a alt="contact via this email id" href="mailto:SESSalesSupport@sony.com">SESSalesSupport@sony.com</a><br /> Availability: Monday to Friday 09:00hrs to 17:30hrs (GMT)</p> <h3>China</h3> <p>Sony China Lifesciences Hotline: 400-619-7910<br /> Email: <a alt="contact via this email id" href="mailto:fcm@sony.com.cn">fcm@sony.com.cn</a></p> </div> </div> </div> </div> <script> require(['jquery','jquery/ui','ui.accordion','youtubepopup','domReady!'], function ($,accordion,YouTubeModal) { $(document).ready(function () { $('.laser-accordion [data-accordion]').accordion( { collapsible: true, active: false, heightStyle: "content" }); //alert("sfsdf"); $('#only-one [data-accordion]').accordion( { collapsible: true, active: false, heightStyle: "content" }); $('#configuration-accordion [data-accordion]').accordion( { collapsible: true, active: false, heightStyle: "content" }); $('.contacts-worldwide [data-accordion]').accordion( { collapsible: true, active: false, heightStyle: "content" }); // set table contents into accordion $("div.instr-spec-data table.spec-table>tbody>tr").each(function(i, elm){ var mainRow = $(elm); var accHead = mainRow.find('td').eq(0).text(); //.alert(accHead); var template = $('<section data-accordion="" class="">'+ '<button data-control="">'+ accHead +'</button>'+ '<div data-content="" style="overflow: hidden; transition: max-height 300ms ease;">'+ '<article>'+ '</article>'+ '</div>'+ '</section>'); var subRow = mainRow.find('td').eq(1).find('tr'), content = ''; subRow.each(function(i, sRow) { var sRow = $(sRow); content += '<div class="content">' + sRow.find('td:eq(0)').text() + '<br>' + sRow.find('td:eq(1)').text() + '</div>'; }); $(template).find('article').append(content); $("#tools-protocol-accordion").append(template); }); $('#tools-protocol-accordion [data-accordion]').accordion( { collapsible: true, active: false, heightStyle: "content" }); //var youtubePopUpHgt = $(window).height() - 200; //$(".youtube").dialog({autoplay:0, width:500, height:youtubePopUpHgt}); //For video popup for instruments /* jQuery( ".video-modal" ).click(function(e) { e.preventDefault(); var video_url = "https://m2staging.sonybiotechnology.com/wordpress/wp-content/uploads/2015/10/SP6800.mp4"; var popupTemplate = '<div class="modal fade YouTubeModal in" id="YouTubeModal!" tabindex="-1" role="dialog" aria-hidden="true" style="padding:0px;display: block; padding-right: 17px;width:100%;height:100%;padding-right:0px;">' + ' <div class="modal-dialog" id="YouTubeModalDialog" style="width: 100%; height:100%;">' + ' <div class="modal-content" id="YouTubeModalContent">' + ' <div class="modal-header"><button type="button" id="video_popup" class="close" data-dismiss="modal" style="font-size: 0;">close</button></div>' + ' <div class="modal-body" id="YouTubeModalBody" style="padding:0;">' + ' <video width="100%" controls autoplay>' + ' <source src="' + video_url + '" type="video/mp4">' + ' Your browser does not support HTML5 video.' + ' </video>' + ' </div>' + ' </div>' + ' </div>' + '</div>'; alert(popupTemplate); jQuery(popupTemplate).dialog({ //autoOpen: false, maxWidth:600, maxHeight: 500, width: 600, height: 500, modal: true, }); }); */ }); $(window).on(function(){ if(window.location.hash !="") { $(window).scrollTop($(window.location.hash).position().top); } }); }); </script> <script> require( [ 'jquery', 'Magento_Ui/js/modal/modal' ], function( $, modal ) { var options = { type: 'popup', responsive: true, innerScroll: true, title: '', modalClass : 'popup-video', buttons: [{ text: $.mage.__('Close'), class: '', click: function () { var vid = document.getElementById("playVideo"); vid.autoplay = false; vid.load(); this.closeModal(); } }] }; var videosrc = $('.video-modal').attr('href'); //alert(videosrc); if(videosrc) { var popup = modal(options, $('#header-mpdal')); } $(".video-modal").on('click',function(e){ e.preventDefault(); var vid = document.getElementById("playVideo"); //$("#playVideo"); vid.autoplay = true; vid.load(); $("#header-mpdal").modal("openModal"); }); } ); </script> <style> .popup-video .modal-content { padding-left: 0px !important; padding-right: 0px !important; padding: 0 !important; } @media screen and (max-width: 767px) { .wordpress-post-view .overview-img img { max-width: 49% !important; } .wordpress-post-view .columns { display: block !important; } } </style> <script> const rawRequest = ""; const searchRequest = rawRequest ? 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