Success Rate vs. Completion Rate (Video)

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data-zone="articles-left"></section> </div> </aside> <div id="body-content" class="ten wide mobile-twelve m-12-wide m-row-2 body-content"> <article> <h1 class="article-h1">Success Rate vs. Completion Rate</h1> <div class="publication-wrapper"> <div class="publication-container"> <section class="lede"> <p><strong>Summary:</strong> Measure completion rate when users follow a linear process with a fixed number of steps; use success rate when there are multiple ways to accomplish a task.</p> </section> <section class="authors-and-topics"> <div class="byline-wrapper"> <div class="authors inline-nav"> <p> <strong><time>4 minute video</time> by </strong> <span id="gaDataPubDate" class="ga-data-layer" aria-hidden="true">2024-07-29</span> <span id="gaDataLength" class="ga-data-layer" aria-hidden="true">4</span> </p> <ul class="item-list"> <span id="gaDataAuthors" class="ga-data-layer" aria-hidden="true">Tim Neusesser</span> <li> <a href="/people/tim-neusesser/"> Tim Neusesser </a> </li> </ul> 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Success Rate vs. Completion Rate (Video)