CINXE.COM

Smartsupp — Shopify

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flag-icon-de"></span> <span class="language-name">German</span> </div> <div class="languages"> <div> <a href="/en_US/shopify-3" class="" rel="nofollow"> <span class="language-code">US</span> <span class="flag-icon flag-icon-us"></span> <span class="language-name">English (US)</span> </a> </div> <div> <a href="/fr_FR/shopify-3" class="" rel="nofollow"> <span class="language-code">FR</span> <span class="flag-icon flag-icon-fr"></span> <span class="language-name">French</span> </a> </div> <div> <a href="/de_DE/shopify-3" class="current" rel="nofollow"> <span class="language-code">DE</span> <span class="flag-icon flag-icon-de"></span> <span class="language-name">German</span> </a> </div> <div> <a href="/es_ES/shopify-3" class="" rel="nofollow"> <span class="language-code">ES</span> <span class="flag-icon flag-icon-es"></span> <span class="language-name">Spanish</span> </a> </div> <div> <a href="/it_IT/shopify-3" class="" rel="nofollow"> <span class="language-code">IT</span> <span 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class="c-category-list__submenu-link ">WordPress</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/prestashop" class="c-category-list__submenu-link ">PrestaShop</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/joomla" class="c-category-list__submenu-link ">Joomla</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/adobe-muse" class="c-category-list__submenu-link ">Adobe Muse</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/opencart" class="c-category-list__submenu-link ">OpenCart</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/atomer" class="c-category-list__submenu-link ">Atomer</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/big-cartel" class="c-category-list__submenu-link ">Big Cartel</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/blogger-blogspot" class="c-category-list__submenu-link ">Blogger (Blogspot)</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/cs-cart" class="c-category-list__submenu-link ">CS-Cart</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/epages" class="c-category-list__submenu-link ">ePages</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/eshop-rychle" class="c-category-list__submenu-link ">Fast-webstore</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/inpage" class="c-category-list__submenu-link ">inPage</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/jimdo" class="c-category-list__submenu-link ">Jimdo</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/magento" class="c-category-list__submenu-link ">Magento</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/open2b" class="c-category-list__submenu-link ">Open2b</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shoper" class="c-category-list__submenu-link ">Shoper</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shoprenter" class="c-category-list__submenu-link ">Shoprenter</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shoptet" class="c-category-list__submenu-link ">Shoptet</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/webgarden" class="c-category-list__submenu-link ">Webgarden</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/webmium" class="c-category-list__submenu-link ">Webmium</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/weby24" class="c-category-list__submenu-link ">Weby24</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/weebly" class="c-category-list__submenu-link ">Weebly</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/wizishop" class="c-category-list__submenu-link ">WiziShop</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/fastcentrik" class="c-category-list__submenu-link ">FASTcentrik</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/click-shop" class="c-category-list__submenu-link ">ClickShop</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/redcart" class="c-category-list__submenu-link ">RedCart</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/lightspeed" class="c-category-list__submenu-link ">Lightspeed</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/binargon" class="c-category-list__submenu-link ">Binargon</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/gambio" class="c-category-list__submenu-link ">Gambio</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/google-tag-manager" class="c-category-list__submenu-link ">Google Tag Manager</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/soteshop" class="c-category-list__submenu-link ">Soteshop</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/rocketoo" class="c-category-list__submenu-link ">Rocketoo</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/squarespace" class="c-category-list__submenu-link ">Squarespace</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/drupal" class="c-category-list__submenu-link ">Drupal</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/strikingly" class="c-category-list__submenu-link ">Strikingly</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/unasshop" class="c-category-list__submenu-link ">UnasShop</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/kvikymart" class="c-category-list__submenu-link ">KVIKYMART</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/mozello" class="c-category-list__submenu-link ">Mozello</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/textpattern" class="c-category-list__submenu-link ">Textpattern</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shoplo" class="c-category-list__submenu-link ">Shoplo</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shopware" class="c-category-list__submenu-link ">Shopware</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/boxloja" class="c-category-list__submenu-link ">Boxloja</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/instapage" class="c-category-list__submenu-link ">Instapage</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/lightcms" class="c-category-list__submenu-link ">LightCMS</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/quicksilk" class="c-category-list__submenu-link ">Quicksilk</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/unbounce" class="c-category-list__submenu-link ">Unbounce</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/not-compatible-platforms" class="c-category-list__submenu-link ">Not compatible platforms</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shoptec" class="c-category-list__submenu-link ">Shoptec</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/weasy" class="c-category-list__submenu-link ">Weasy</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/bigcommerce" class="c-category-list__submenu-link ">BigCommerce</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/wix-new" class="c-category-list__submenu-link ">WiX</a> </li> <li class="c-category-list__submenu-item"> <a href="/de_DE/installation-and-plugins/shopify-old" class="c-category-list__submenu-link ">Shopify-old</a> </li> 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class="helpjuice-toc-items"> <a href="#installieren-sie-smartsupp-in-ihrem-shopify-shop-0" data-tag-name="H3"> Installieren Sie Smartsupp in Ihrem Shopify-Shop </a> <a href="#finden-sie-smartsupp-im-shopify-app-store-1" data-tag-name="H2"> Finden Sie Smartsupp im Shopify App Store </a> <a href="#smartsupp-installieren-2" data-tag-name="H2"> Smartsupp installieren </a> <a href="#melden-sie-sich-bei-ihrem-smartsupp-konto-an-3" data-tag-name="H2"> Melden Sie sich bei Ihrem Smartsupp-Konto an </a> <a href="#aktivieren-sie-das-widget-in-ihrem-shopify-shop-4" data-tag-name="H3"> Aktivieren Sie das Widget in Ihrem Shopify-Shop </a> <a href="#einloggen-5" data-tag-name="H2"> Einloggen </a> <a href="#thema-anpassen-6" data-tag-name="H2"> Thema anpassen </a> <a href="#smartsupp-widget-aktivieren-7" data-tag-name="H2"> Smartsupp-Widget aktivieren </a> <a href="#manuelle-installation-des-codes-auf-shopify-8" data-tag-name="H3"> Manuelle Installation des Codes auf Shopify </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>Wie verbinde ich Smartsupp mit Shopify?</p><ol> <li><a href="#installieren-sie-smartsupp-in-ihrem-shopify-shop">Installieren Sie Smartsupp in Ihrem Shopify-Shop</a></li> <li><a href="#aktivieren-sie-das-widget-in-ihrem-shopify-shop">Aktivieren Sie das Widget in Ihrem Shopify-Shop</a></li> <li><a href="https://help.smartsupp.com/de_DE/shopify-3/#manuelle-installation-des-codes-auf-shopify">Manuelle Installation des Codes auf Shopify</a></li> </ol><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body"><p><strong>Hinweis:</strong> Wenn Sie Shopify verwenden, werden Smartsupp-Abonnementzahlungen 眉ber Shopify abgewickelt. Alle 脛nderungen an der Abrechnung m眉ssen direkt im Shopify-Abrechnung vorgenommen oder mit dem Shopify-Support abgesprochen werden. Smartsupp hat keinen Zugriff, um Ihre Rechnungsinformationen zu bearbeiten oder zu 盲ndern. <strong>Wenn Sie ein Problem mit der Zahlung haben, wenden Sie sich bitte direkt an den Shopify-Support.</strong></p></div> <div class="helpjuice-callout-delete">聽</div> </div><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body"><p>Bitte beachten Sie, dass nur ein <strong>monatliches</strong> Smartsupp-Abonnement gekauft werden kann.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><div style="background-color:#ffefc7 !important;background-size:50px !important;border-radius:8px;color:#b07500 !important;list-style-position:inside !important;margin:0 0 16px;padding:2em !important;"> <p>Shopify erlaubt es nicht, ein Smartsupp-Konto mit mehreren bei Shopify registrierten Websites zu verbinden.</p> <p>Falls Sie ein Smartsupp-Konto und mehrere Websites auf der <a href="https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code">Shopify-Plattform</a> haben, empfehlen wir, den <a href="/installation-and-plugins/smartsupp-installation">Smartsupp-Code manuell einzugeben</a>.</p> </div><h3 id="installieren-sie-smartsupp-in-ihrem-shopify-shop-0" data-toc="true">Installieren Sie Smartsupp in Ihrem Shopify-Shop</h3><h2 id="finden-sie-smartsupp-im-shopify-app-store-1" data-toc="true">Finden Sie Smartsupp im Shopify App Store</h2><p>Melden Sie sich in Ihrem Shopify-Shop an, klicken Sie im Hauptmen眉 auf<strong style="font-size:16px;"> "Apps" </strong>und w盲hlen Sie<strong style="font-size:16px;"> "Ihren Shop anpassen"</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/Fu88psM23YkelQurNRHlXCYUAYeUvNAd.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/Fu88psM23YkelQurNRHlXCYUAYeUvNAd.jpg" alt="" loading="lazy"></a></p><p>Suchen Sie nach Smartsupp.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/cH3ES00yhxLZdI31qXtqenEdFnO07fUf.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/cH3ES00yhxLZdI31qXtqenEdFnO07fUf.jpg" alt="" loading="lazy"></a></p><p>W盲hlen Sie die Smartsupp-App und f眉gen Sie sie Ihrem eigenen Shopify-Shop hinzu.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/3QXCoIxbZ4w0ax4PRESpU6tD0T2UU890.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/3QXCoIxbZ4w0ax4PRESpU6tD0T2UU890.jpg" alt="" loading="lazy"></a> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/WjLVmceN9AdKkLJytNztHByM0S7bLznO.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/WjLVmceN9AdKkLJytNztHByM0S7bLznO.jpg" alt="" loading="lazy"></a></p><h2 id="smartsupp-installieren-2" data-toc="true">Smartsupp installieren</h2><p>Wenn Sie Smartsupp jetzt zu Ihrem Shopify-Shop hinzugef眉gt haben, ist es an der Zeit, es zu installieren.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/f6WqYLcVDVicG28LTav34XBzFPzxBwz3.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/f6WqYLcVDVicG28LTav34XBzFPzxBwz3.jpg" alt="" loading="lazy"></a></p><h2 id="melden-sie-sich-bei-ihrem-smartsupp-konto-an-3" data-toc="true">Melden Sie sich bei Ihrem Smartsupp-Konto an</h2><p>Klicken Sie nach Abschluss der Installation auf das Smartsupp-Symbol.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/BuzKz1uPAci4kyrhv0erWOpeBH3OJD2u.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/BuzKz1uPAci4kyrhv0erWOpeBH3OJD2u.jpg" alt="" loading="lazy"></a></p><p>Der letzte Schritt besteht darin, sich bei Ihrem Smartsupp-Konto anzumelden, das Sie mit Ihrem Shopify-Shop verbinden m枚chten. Wenn Sie noch kein Smartsupp-Konto haben, k枚nnen Sie es auf derselben Seite erstellen.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/VKSAN7UVDnBkJZydYjXtPVoS0G158Cqt.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/VKSAN7UVDnBkJZydYjXtPVoS0G158Cqt.jpg" alt="" loading="lazy"></a>Toll!聽Sie sind聽fertig. Jetzt m眉ssen Sie nur noch das Widget in Ihrem Shopify-Shop aktivieren. Folgen Sie einfach den Anweisungen unten und Sie sind innerhalb von 5 Minuten fertig.</p><h3 id="aktivieren-sie-das-widget-in-ihrem-shopify-shop-4" data-toc="true">Aktivieren Sie das Widget in Ihrem Shopify-Shop</h3><p>F眉hren Sie diese vier Schritte aus, um Smartsupp mit Ihrem Shopify-Shop zu verbinden:</p><h2 id="einloggen-5" data-toc="true">Einloggen</h2><p>Melden Sie sich bei Ihrem聽<a href="https://accounts.shopify.com/store-login">Shopify-Shop</a>聽an und 枚ffnen Sie den "<strong>Online-Shop</strong>".</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/gKzmTBH7wcQ2y8GmQHjVXyvgXjToS4CU.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/gKzmTBH7wcQ2y8GmQHjVXyvgXjToS4CU.jpg" alt="" loading="lazy"></a></p><h2 id="thema-anpassen-6" data-toc="true">Thema anpassen</h2><p>W盲hlen Sie <strong>"Themes" &gt; "Anpassen"</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/UQAbNZpIFdpgGUrrmXYg0kjWjimQg3L4.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/UQAbNZpIFdpgGUrrmXYg0kjWjimQg3L4.jpg" alt="" loading="lazy"></a></p><p>W盲hlen Sie &gt; <strong>"Themaeinstellungen"</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/blOi7z0WLaFScUQ7iobDhRorYgp8ekZk.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/blOi7z0WLaFScUQ7iobDhRorYgp8ekZk.jpg" alt="" loading="lazy"></a></p><h2 id="smartsupp-widget-aktivieren-7" data-toc="true">Smartsupp-Widget aktivieren</h2><p>Klicken Sie auf "<strong>App-Einbettungen</strong>" und aktivieren Sie das Smartsupp-Widget auf Ihrer Website.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/wR8E6qGvZJYqnqQlFYLby7nqJGpVXHiB.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/wR8E6qGvZJYqnqQlFYLby7nqJGpVXHiB.jpg" alt="" loading="lazy"></a></p><h3 id="manuelle-installation-des-codes-auf-shopify-8" data-toc="true">Manuelle Installation des Codes auf Shopify</h3><p>Um den Chat-Code manuell zu Shopify hinzuzuf眉gen, erm枚glicht der Shopify Theme Manager das direkte Einf眉gen des Chat-Codes. Bitte folgen Sie der Anleitung unten f眉r Anweisungen:</p><p><a class="external-link" href="https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code" rel="nofollow">https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code</a></p><div class="helpjuice-callout danger"> <div class="helpjuice-callout-body"><p><strong>Warnung</strong>: Nur Benutzer mit dem <strong>FREE-Paket </strong>k枚nnen Smartsupp 眉ber das Shopify-Plugin installieren. Wenn Sie ein kostenpflichtiges Paket haben, m眉ssen Sie den Smartsupp-Code manuell einf眉gen.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><p>聽</p></div> </div> <div class="o-answer__undertext"> <em> Sind Sie noch verwirrt? Kontaktieren Sie uns 眉ber die Chat-Box in Ihrem Dashboard und wir werden uns gerne mit Ihnen in Verbindung setzen. Bitte beachten Sie, dass der Kundenservice nur in kostenpflichtigen Paketen enthalten ist. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? 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