CINXE.COM
Smartsupp — Shopify
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">KVIKYMART</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/mozello" class="c-category-list__submenu-link ">Mozello</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/textpattern" class="c-category-list__submenu-link ">Textpattern</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/boxloja" class="c-category-list__submenu-link ">Boxloja</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/shoplo" class="c-category-list__submenu-link ">Shoplo</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/shopware" class="c-category-list__submenu-link ">Shopware</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/instapage" class="c-category-list__submenu-link ">Instapage</a> </li> <li class="c-category-list__submenu-item"> <a 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class="c-category-list__submenu-link ">BigCommerce</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/wix-new" class="c-category-list__submenu-link ">WiX</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/shopify-new" class="c-category-list__submenu-link ">Shopify-old</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/mobirise" class="c-category-list__submenu-link ">Mobirise</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/sky-shop" class="c-category-list__submenu-link ">Sky-shop</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/iai-idosell" class="c-category-list__submenu-link ">IAI / IdoSell</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/libertybusiness" class="c-category-list__submenu-link ">LibertyBusiness</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/upgates" class="c-category-list__submenu-link ">Upgates</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/oxyshop" class="c-category-list__submenu-link ">Oxyshop</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/sklep-szybko" class="c-category-list__submenu-link ">Sklep-szybko</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/clevero" class="c-category-list__submenu-link ">Clevero</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/wedos-website" class="c-category-list__submenu-link ">Wedos WebSite</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/Installation-et-plugins/shopify-3" class="c-category-list__submenu-link c-category-list__submenu-link--active">Shopify</a> </li> <li class="c-category-list__submenu-item"> <a 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class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428936/faq.png');"></div> <div class="c-category-list__link-name"> FAQ </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/astuces-et-conseils" class="c-category-list__link "> <div class="c-category-list__link-icon"></div> <div class="c-category-list__link-name"> Astuces et conseils </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/agents" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428937/4-agents-2.png');"></div> <div class="c-category-list__link-name"> Agents </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/conversations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428938/2-live-chat.png');"></div> <div class="c-category-list__link-name"> Conversations </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/statistiques" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428939/3-statistics-3.png');"></div> <div class="c-category-list__link-name"> Statistiques </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/integrations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428928/integration.png');"></div> <div class="c-category-list__link-name"> Int茅grations </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/prix-et-forfaits" 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class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845795"> <h1 class="o-answer__heading"> Shopify </h1> <div class="helpjuice-table-of-contents-container"> <p> Table des mati猫res </p> <div class="helpjuice-toc-items"> <a href="#installer-smartsupp-dans-votre-boutique-shopify-0" data-tag-name="H3"> Installer Smartsupp dans votre boutique Shopify </a> <a href="#recherchez-smartsupp-dans-le-magasin-dapplications-shopify-1" data-tag-name="H2"> Recherchez Smartsupp dans le magasin d'applications Shopify </a> <a href="#installez-smartsupp-2" data-tag-name="H2"> Installez Smartsupp </a> <a href="#connectez-vousinscrivez-vous-votre-compte-smartsupp-3" data-tag-name="H2"> Connectez-vous/inscrivez-vous 脿 votre compte Smartsupp. </a> <a href="#activez-le-widget-dans-votre-boutique-shopify-4" data-tag-name="H3"> Activez le widget dans votre boutique Shopify </a> <a href="#connectez-vous-5" data-tag-name="H2"> Connectez-vous </a> <a href="#personnalisez-le-thme-6" data-tag-name="H2"> Personnalisez le th猫me </a> <a href="#activez-le-widget-smartsupp-7" data-tag-name="H2"> Activez le widget Smartsupp </a> <a href="#installation-manuelle-du-code-sur-shopify-8" data-tag-name="H3"> Installation manuelle du code sur Shopify </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>Comment connecter Smartsupp 脿 votre boutique Shopify ?</p><ol> <li><a href="https://help.smartsupp.com/fr_FR/shopify-3/#instalujte-smartsupp-ve-vasem-shopify-store">Installer Smartsupp dans votre boutique Shopify</a></li> <li><a href="https://help.smartsupp.com/fr_FR/shopify-3/#povolte-widget-ve-vasem-shopify-store">Activer le widget dans votre boutique Shopify</a></li> <li><a href="https://help.smartsupp.com/fr_FR/shopify-3/#installation-manuelle-du-code-sur-shopify">Installation manuelle du code sur Shopify</a></li> </ol><div style="background-color:#ffefc7 !important;background-size:50px !important;border-radius:8px;color:#b07500 !important;list-style-position:inside !important;margin:0 0 16px;padding:2em !important;"> <strong>Avertissement: </strong>Si vous utilisez l'application Shopify, vos paiements pour les abonnements Smartsupp sont trait茅s via Shopify. Toute modification de facturation doit 锚tre effectu茅e directement dans la section facturation de Shopify ou discut茅e avec le support de Shopify. Smartsupp n'a aucun acc猫s pour 茅diter ou modifier les donn茅es de facturation. <strong>En cas de probl猫me de paiement, veuillez contacter directement le support Shopify.聽</strong> </div><div class="helpjuice-callout warning"> <div class="helpjuice-callout-body"><p>Veuillez noter que seul un abonnement <strong>mensuel</strong> 脿 Smartsupp peut 锚tre achet茅.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><div style="background-color:#ffefc7 !important;background-size:50px !important;border-radius:8px;color:#b07500 !important;list-style-position:inside !important;margin:0 0 16px;padding:2em !important;"> <p>Shopify ne permet pas de connecter un compte Smartsupp 脿 plusieurs sites enregistr茅s sur Shopify.</p> <p>Si vous avez un compte Smartsupp et plusieurs sites sur la <a href="https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code">plateforme Shopify,</a> nous vous recommandons d'ins茅rer le code <a href="/Installation-et-plugins/smartsupp-installation">Smartsupp manuellement</a>.</p> </div><h3 id="installer-smartsupp-dans-votre-boutique-shopify-0" data-toc="true">Installer Smartsupp dans votre boutique Shopify</h3><h2 id="recherchez-smartsupp-dans-le-magasin-dapplications-shopify-1" data-toc="true">Recherchez Smartsupp dans le magasin d'applications Shopify</h2><p>Connectez-vous 脿 votre boutique Shopify, cliquez sur<strong style="font-size:16px;"> "Apps" </strong>dans le menu principal et choisissez<strong style="font-size:16px;"> "Personnaliser votre boutique".聽</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/Fu88psM23YkelQurNRHlXCYUAYeUvNAd.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/Fu88psM23YkelQurNRHlXCYUAYeUvNAd.jpg" alt="" loading="lazy"></a></p><p>Recherchez Smartsupp.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/cH3ES00yhxLZdI31qXtqenEdFnO07fUf.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/cH3ES00yhxLZdI31qXtqenEdFnO07fUf.jpg" alt="" loading="lazy"></a></p><p>Choisissez l'application Smartsupp et ajoutez-la 脿 votre propre magasin Shopify.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/3QXCoIxbZ4w0ax4PRESpU6tD0T2UU890.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/3QXCoIxbZ4w0ax4PRESpU6tD0T2UU890.jpg" alt="" loading="lazy"></a> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/WjLVmceN9AdKkLJytNztHByM0S7bLznO.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/WjLVmceN9AdKkLJytNztHByM0S7bLznO.jpg" alt="" loading="lazy"></a></p><h2 id="installez-smartsupp-2" data-toc="true">Installez Smartsupp</h2><p>Maintenant, lorsque vous avez ajout茅 Smartsupp dans votre magasin Shopify, il est temps de l'installer.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/f6WqYLcVDVicG28LTav34XBzFPzxBwz3.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/f6WqYLcVDVicG28LTav34XBzFPzxBwz3.jpg" alt="" loading="lazy"></a></p><h2 id="connectez-vousinscrivez-vous-votre-compte-smartsupp-3" data-toc="true">Connectez-vous/inscrivez-vous 脿 votre compte Smartsupp.</h2><p>Une fois l'installation termin茅e, cliquez sur l'ic么ne Smartsupp.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/BuzKz1uPAci4kyrhv0erWOpeBH3OJD2u.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/BuzKz1uPAci4kyrhv0erWOpeBH3OJD2u.jpg" alt="" loading="lazy"></a></p><p>La derni猫re 茅tape consiste 脿 vous connecter 脿 votre compte Smartsupp que vous souhaitez relier 脿 votre magasin Shopify. Si vous n'avez pas encore de compte Smartsupp, vous pouvez le cr茅er sur la m锚me page.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/C6Va0HR0cIrxabN2zqjRvaZMG8LO7A28.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/C6Va0HR0cIrxabN2zqjRvaZMG8LO7A28.jpg" alt="" loading="lazy"></a></p><p>Super ! Vous avez termin茅. Maintenant, tout ce que vous avez 脿 faire est d'activer le widget dans votre boutique Shopify. Suivez simplement les instructions ci-dessous et vous serez pr锚t en 5 minutes.</p><h3 id="activez-le-widget-dans-votre-boutique-shopify-4" data-toc="true">Activez le widget dans votre boutique Shopify</h3><p>Pour connecter Smartsupp 脿 votre boutique Shopify, suivez ces quatre 茅tapes:</p><h2 id="connectez-vous-5" data-toc="true">Connectez-vous</h2><p>Connectez-vous 脿 votre <a href="https://accounts.shopify.com/lookup?rid=0655b953-4ed3-464f-a290-19e66c2310e7">boutique Shopify</a> et ouvrez la <strong>"Boutique en ligne"</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/gKzmTBH7wcQ2y8GmQHjVXyvgXjToS4CU.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/gKzmTBH7wcQ2y8GmQHjVXyvgXjToS4CU.jpg" alt="" loading="lazy"></a></p><h2 id="personnalisez-le-thme-6" data-toc="true">Personnalisez le th猫me</h2><p>S茅lectionnez <strong>"Th猫mes"</strong> > <strong>"Personnaliser"</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/UQAbNZpIFdpgGUrrmXYg0kjWjimQg3L4.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/UQAbNZpIFdpgGUrrmXYg0kjWjimQg3L4.jpg" alt="" loading="lazy"></a></p><p>Choisissez > <strong>"Param猫tres du th猫me"</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/blOi7z0WLaFScUQ7iobDhRorYgp8ekZk.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/blOi7z0WLaFScUQ7iobDhRorYgp8ekZk.jpg" alt="" loading="lazy"></a></p><h2 id="activez-le-widget-smartsupp-7" data-toc="true">Activez le widget Smartsupp</h2><p>Cliquez sur "<strong>App embeds</strong>" et activez le widget Smartsupp sur votre site web.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/wR8E6qGvZJYqnqQlFYLby7nqJGpVXHiB.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/wR8E6qGvZJYqnqQlFYLby7nqJGpVXHiB.jpg" alt="" loading="lazy"></a></p><h3 id="installation-manuelle-du-code-sur-shopify-8" data-toc="true">Installation manuelle du code sur Shopify</h3><p>Pour ajouter le code de chat 脿 Shopify manuellement, le gestionnaire de th猫me Shopify permet d'ins茅rer le code de chat directement. Veuillez suivre le guide ci-dessous pour les instructions:聽<a href="https://help.shopify.com/fr/manual/online-store/themes/theme-structure/extend/edit-theme-code">https://help.shopify.com/fr/manual/online-store/themes/theme-structure/extend/edit-theme-code</a></p><div class="helpjuice-callout danger"> <div class="helpjuice-callout-body"><p><strong>Attention : </strong>Seuls les utilisateurs disposant du <strong>forfait GRATUIT</strong> peuvent installer Smartsupp via le plugin Shopify. Si vous avez un forfait payant, vous devez ins茅rer le code Smartsupp manuellement.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><p>聽</p><p>聽</p></div> </div> <div class="o-answer__undertext"> <em> Vous ne savez toujours pas quoi faire ? Contactez-nous via le chat box de votre tableau de bord et nous nous ferons un plaisir de vous contacter. 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