Consumer research and reports | Ministry of Business, Innovation & Employment

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<div class="col-12 sm:12 md:col-12 md:push-0 lg:col-8 lg:push-1"> <div class="content-page content-page--sublanding" id="main"> <div class="hero-image-overlay"></div> <h1>Consumer research and reports</h1> <p class="page-intro">This section provides information about consumer research and reports commissioned or undertaken in recent years. </p> <div class="jumplink-content"> <h2 data-ignore>On this page</h2> <div id="jumplinks" class="jumplinks"></div> </div> <div class="content-area"> <div class="element mbie__elements__childpageselement" id="e17207"> <div class="sublanding-child-element"> <h5>In this section</h5> <div class="sublanding-list"> <div class="sublanding-content " > <h4 class="landing-nav-title"> <a href="/business-and-employment/consumer-protection/consumer-research-and-reports/nz-consumer-surveys" class="arrow">New Zealand consumer surveys</a> </h4> <p class="f5">The Consumer Protection team conducts biennial New Zealand Consumer Surveys (NZCS) to find out what adult New Zealanders know about consumer laws and it explores how they behave when they experience problems with products and services. The surveys provide national level insights on the health of the Consumer & Commercial regulatory system, and enable changes to be monitored.</p> </div> <div class="sublanding-content " > <h4 class="landing-nav-title"> <a href="/business-and-employment/consumer-protection/consumer-research-and-reports/consumer-protection-quarterly-reports" class="arrow">Consumer Protection quarterly reports</a> </h4> <p class="f5">Our Consumer Protection team report quarterly on New Zealand's consumer issues landscape.</p> </div> <div class="sublanding-content " > <h4 class="landing-nav-title"> <a href="/business-and-employment/consumer-protection/consumer-research-and-reports/covid-19-consumer-impacts-study-reports" class="arrow">COVID-19 consumer impacts study reports</a> </h4> <p class="f5">This study followed a group of over 1,000 adult New Zealanders from March 2021 to March 2022 to track changes in consumer concerns, attitudes and experiences.</p> </div> <div class="sublanding-content " > <h4 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