Help with your dispute | Ministry of Business, Innovation & Employment

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role="navigation" id="pageNav"> <div class="sidenav-holder"> <ul class="sidenav-list list-reset"> <li class="sidenav-item section"> <a href="/cross-government-functions/government-centre-for-dispute-resolution" class="section parent-holder-link ttu" > Government Centre for Dispute Resolution </a> <ul class="sidenav-holder-list list-reset"> <li class="sidenav-middle-item link"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/guidance-on-dispute-resolution" class=" parent-link" > Guidance on dispute resolution </a> <div class="intro-border"></div> <ul class="sidenav-top-list list-reset" > <li class="sidenav-top-item"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/guidance-on-dispute-resolution/guidance-on-developing-and-reviewing-a-dispute-resolution-scheme" class=" link" > Guidance on developing and reviewing a dispute resolution scheme </a> </li> <li class="sidenav-top-item"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/guidance-on-dispute-resolution/aotearoa-best-practice-dispute-resolution-framework" class=" link" > Aotearoa best practice dispute resolution framework (the Framework) </a> </li> <li class="sidenav-top-item"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/guidance-on-dispute-resolution/quick-guide-how-to-navigate-gcdr-tools-and-resources" class=" link" > Quick guide: how to navigate GCDR tools and resources </a> </li> </ul> </li> <li class="sidenav-middle-item current"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/help-with-your-dispute" class=" parent-link" aria-current="page"> Help with your dispute </a> <div class="intro-border"></div> </li> <li class="sidenav-middle-item link"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/gcdrs-role" class=" parent-link" > GCDR’s role </a> <div class="intro-border"></div> </li> 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resolution clauses in contracts </a> </li> </ul> </li> <li class="sidenav-middle-item link"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/dispute-resolution-research-and-insights" class=" parent-link" > Dispute resolution research and insights </a> <div class="intro-border"></div> <ul class="sidenav-top-list list-reset" > <li class="sidenav-top-item"> <a href="/cross-government-functions/government-centre-for-dispute-resolution/dispute-resolution-research-and-insights/insights-from-approaches-to-dispute-resolution-in-new-zealand" class=" link" > Insights from approaches to dispute resolution in New Zealand </a> </li> </ul> </li> </ul> </li> </ul> </div> </div> <div class="col-12 sm:12 md:col-12 md:push-0 lg:col-8 lg:push-1"> <div class="content-page" id="main"> <div class="hero-image-overlay"></div> <h1>Help with your dispute</h1> <p class="page-intro">This page explains where you can go to resolve your dispute.</p> <div class="jumplink-content"> <h2 data-ignore>On this page</h2> <div id="jumplinks" class="jumplinks"></div> </div> <div class="content-area"> <div class="element mbie__elements__contentelement" id="e69983"> <div class="content-element"> <h2>Where to go to resolve your dispute</h2> <p>If you have a dispute and are unable to resolve it yourself, or are unhappy with the outcome, there are dispute resolution schemes who can help. Listed below are some of the schemes you can go to depending on the type of issue you have and the stage your dispute is at.</p> <table> <thead> <tr> <td>Issue type</td> <td>Scheme</td> <td>Description</td> </tr> </thead> <tbody> <tr> <td>Small claims</td> <td><a class="external" rel="external" href="https://www.disputestribunal.govt.nz/">Disputes Tribunal<span class="nonvisual-indicator">(external link)</span></a></td> <td>Small claims up to $30,000</td> </tr> <tr> <td>Employment</td> <td><a class="external" rel="external" href="https://www.employment.govt.nz/resolving-problems/steps-to-resolve/early-resolution/">Early resolution<span class="nonvisual-indicator">(external link)</span></a></td> <td>Free, phone-based service that helps resolve a workplace issue early, quickly and informally</td> </tr> <tr> <td></td> <td><a class="external" rel="external" href="https://www.employment.govt.nz/resolving-problems/steps-to-resolve/mediation/">Employment Mediation<span class="nonvisual-indicator">(external link)</span></a></td> <td>Mediation to help resolve employment issues</td> </tr> <tr> <td>Tenancy</td> <td><a class="external" rel="external" href="https://www.tenancy.govt.nz/disputes/mediation/">Tenancy mediation<span class="nonvisual-indicator">(external link)</span></a></td> <td>Mediation to help resolve issues with rented housing</td> </tr> <tr> <td>Family</td> <td><a class="external" rel="external" href="https://www.tenancy.govt.nz/disputes/mediation/">Family dispute resolution<span class="nonvisual-indicator">(external link)</span></a></td> <td>Mediation to support agreements between parents for the care of their children</td> </tr> <tr> <td>Utilities (electricity, gas, or broadband property access)</td> <td><a class="external" rel="external" href="https://www.udl.co.nz/">Utilities Disputes<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes about energy, water and broadband shared property access</td> </tr> <tr> <td>Telecommunications</td> <td><a class="external" rel="external" href="https://www.tdr.org.nz/making-a-complaint/take-the-3-step-check">Telecommunications Disputes<span class="nonvisual-indicator">(external link)</span></a></td> <td>Complaints about telecommunication service providers</td> </tr> <tr> <td>Financial services</td> <td><a class="external" rel="external" href="https://bankomb.org.nz/the-complaint-process/">Banking Ombudsman<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes between consumers and banking service providers</td> </tr> <tr> <td></td> <td><a class="external" rel="external" href="https://www.ifso.nz/">Insurance and Financial Services Ombudsman<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes between consumers and financial service providers</td> </tr> <tr> <td></td> <td><a class="external" rel="external" href="https://www.fscl.org.nz/">Financial Services Complaints Limited<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes between consumers and financial service providers</td> </tr> <tr> <td> </td> <td><a class="external" rel="external" href="https://fdrs.org.nz/">Financial Dispute Resolution Service<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes between consumers and financial service providers</td> </tr> <tr> <td>ACC</td> <td><a class="external" rel="external" href="https://www.acc.co.nz/im-injured/resolve-an-issue/request-an-independent-review">Request an independent review<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes about decisions made by ACC</td> </tr> <tr> <td>Building and construction</td> <td><a class="external" rel="external" href="https://www.building.govt.nz/resolving-problems">Building Performance<span class="nonvisual-indicator">(external link)</span></a></td> <td>Provides information on resolving problems related to building and construction</td> </tr> <tr> <td>Retirement</td> <td><a class="external" rel="external" href="https://retirement.govt.nz/retirement-villages/complaints-and-disputes/">Retirement Commissioner<span class="nonvisual-indicator">(external link)</span></a></td> <td>Complaints and disputes about retirement villages<span style="mso-ligatures: none;"> </span></td> </tr> <tr> <td>Human rights/discrimination</td> <td><a class="external" rel="external" href="https://tikatangata.org.nz/resources-and-support/make-a-complaint">Human Rights Commission<span class="nonvisual-indicator">(external link)</span></a></td> <td>Complaints about breaches of the Human Rights Act, including discrimination, racial and sexual harassment and conversion practices</td> </tr> <tr> <td>Privacy rights</td> <td><a class="external" rel="external" href="https://privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/">Office of the Privacy Commissioner<span class="nonvisual-indicator">(external link)</span></a></td> <td>Investigates complaints about interferences with people’s privacy</td> </tr> <tr> <td>Government agencies</td> <td><a class="external" rel="external" href="https://www.ombudsman.parliament.nz/what-ombudsman-can-help/complaints-about-government-agencies/how-make-complaint">Office of the Ombudsman<span class="nonvisual-indicator">(external link)</span></a></td> <td>Investigates complaints about government agencies</td> </tr> <tr> <td>Health and disability</td> <td><a class="external" rel="external" href="https://www.hdc.org.nz/making-a-complaint/">Health and Disability Commissioner<span class="nonvisual-indicator">(external link)</span></a></td> <td>Investigates complaints about the quality of health and disability services<span style="mso-ligatures: none;"> </span></td> </tr> <tr> <td>Police</td> <td><a class="external" rel="external" href="https://www.ipca.govt.nz/Site/complaints/">Independent Police Conduct Authority<span class="nonvisual-indicator">(external link)</span></a></td> <td>Investigates complaints about NZ Police</td> </tr> <tr> <td>Work and income</td> <td><a class="external" rel="external" href="https://www.workandincome.govt.nz/about-work-and-income/complaints/review-of-decisions.html">Benefits Review Committee<span class="nonvisual-indicator">(external link)</span></a></td> <td>Reviews decisions by Work and Income</td> </tr> <tr> <td>Inland Revenue</td> <td><a class="external" rel="external" href="https://www.ird.govt.nz/contactus/complaints-disputes-compliments/disputes">IRD disputes review process<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disagreement with an assessment or decision about your tax or child support</td> </tr> <tr> <td>Motor Vehicles</td> <td><a class="external" rel="external" href="https://www.justice.govt.nz/tribunals/motor-vehicle-dealer-disputes/">Motor Vehicles Disputes Tribunal<span class="nonvisual-indicator">(external link)</span></a></td> <td>Disputes about vehicles purchased from registered traders</td> </tr> <tr> <td>Education</td> <td><a class="external" rel="external" href="https://www.istudent.org.nz/">Study complaints<span class="nonvisual-indicator">(external link)</span></a></td> <td>Contractual and financial disputes between domestic tertiary learners and education providers. Helping international students resolve complaints with their education provider.</td> </tr> <tr> <td>Natural disasters</td> <td><a class="external" rel="external" href="https://www.nzcrs.govt.nz/">New Zealand Claims Resolution Service<span class="nonvisual-indicator">(external link)</span></a></td> <td>Residential insurance claims resulting from natural disasters</td> </tr> <tr> <td>Information and advice</td> <td><a class="external" rel="external" href="https://www.consumerprotection.govt.nz/">Consumer Protection<span class="nonvisual-indicator">(external link)</span></a></td> <td>Information on your rights when buying a product and service</td> </tr> <tr> <td></td> <td><a class="external" rel="external" href="https://www.cab.org.nz/">Citizens Advice Bureau<span class="nonvisual-indicator">(external link)</span></a></td> <td>Free advice and information on your rights</td> </tr> <tr> <td></td> <td><a class="external" rel="external" href="https://www.consumer.org.nz/">Consumer NZ<span class="nonvisual-indicator">(external link)</span></a></td> <td>Information and advice on consumer issues</td> </tr> </tbody> </table> <p></p> </div> </div> </div> <div class="social-sharer social-sharer--mobile"> <div class="social-sharer-wrapper"> <a class="social-sharer-print" href="javascript:if(window.print)window.print()" aria-label="Print page"></a> <p>Share:</p> <div class="social-icons"> <a class="social-icon social-icon--email" href="mailto:?subject=Help with your dispute&body=https%3A%2F%2Fwww.mbie.govt.nz%2Fcross-government-functions%2Fgovernment-centre-for-dispute-resolution%2Fhelp-with-your-dispute" target="_self" aria-label="Send link via Email"></a> <a class="social-icon social-icon--facebook" href="https://www.facebook.com/sharer/sharer.php?u=https://www.mbie.govt.nz/cross-government-functions/government-centre-for-dispute-resolution/help-with-your-dispute" target="_blank" rel="noopener noreferrer" aria-label="Share on Facebook"></a> <a class="social-icon 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