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https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/img-media-1-704q5-optimized.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-media/img-media-1-704q5-optimized.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/img-media-1-704q5-optimized.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-media/img-media-1-704q5-optimized.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-1-704q5-optimized.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-1-704q5-optimized.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-1-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-1-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-1-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">全チャネルを網羅</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">多様なチャネルを活かした常時サポート体制が求められています。たとえば、ヘルプセンターを製品サイトに組み入れて、よくある質問をまとめたり、アプリ内でチャットを通してサポートを提供したり。Connectを使えば、コンサートのキャンセル対応といった場面でも活躍し、顧客状況に合わせ情報の表示やニーズを先回りした通知の送信が可能です。 </p><a href="/service-suite/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ZzWXW" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk Suite製品ページはこちらから</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg 640w, 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src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-media/img-media-2-704q5-optimized.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-2-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-2-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-2-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">エージェント目線の仕組みづくり</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">スキルや経験が異なるエージェントのために、問い合わせのスピーディーかつ効率的な解決を支援するツールを。顧客情報を見える化できるZendeskなら、エージェントが顧客全員にきめ細やかなサービスを提供できる基盤が整います。また自動化機能とナレッジベースを取り入れることで、スタッフの業務負荷を軽減させるメリットが生まれます。</p><a href="/service/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ZzWXW" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk SupportとZendesk Guideの詳細はこちら</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-media/img-media-3-704q5-optimized.jpg 1200w, 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-3-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-3-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-3-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">徹底したデータ活用</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">あらゆるチャネルで発生する顧客とのインタラクションを計測。製品開発、コンテンツ配信、販売計画立案など、業務分野にまたがってすべて見渡せ、重要視すべき顧客トレンドやデータを見逃しません。</p><a href="/service/analytics/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ZzWXW" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk Exploreについて詳しく知る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-media/img-media-4-704q5-optimized.jpg 828w, 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class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-media/scr-media-4-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-4-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/scr-media-4-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 KKjCm"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">まずはZendeskをお試しください</h2><a href="/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 hYxfuV" data-garden-id="buttons.anchor" data-garden-version="8.76.2">デモを観る</a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-mediaocean-gray.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">充実したコンテンツで課題を解消</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">「当社の顧客は、絞り込んで検索できるほどの製品知識を持ち合わせていない傾向があります。そのためヘルプセンターには動画やヘルプ記事を中心に据えたのですが、Zendesk Guideを活用して非常に簡単にを構築できました。導入支援や追加の費用なしで、顧客が求める情報が簡単に見つかる環境が出来上がりました」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Stephanie Dorman氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb">Mediaocean社、クライアントサービス担当上級副社長</p></cite><a href="/customer/mediaocean/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">詳細を見る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/customer-mediaocean.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/customer-mediaocean.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/customer-mediaocean.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-riotgames-gray.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">顧客ニーズを先回り</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">「顧客に関する示唆に富んだ情報がZendeskには詰め込まれていて、私たちの意識にのぼる前に『次にやるべきこと』を先読みして教えてくれることが多くあります」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Shaun ‘BlueFire’ Randall氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb">Riot Games社、サポートエンジニアリング部門プロダクトマネージャー</p></cite><a href="/customer/mediaocean/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">詳細を見る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-media/customer-riotgames.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/customer-riotgames.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-media/customer-riotgames.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">多彩なツールとの連携もうれしいポイント</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-p9wc1w-0 xUHoC"><div class="LogotypeRowstyle__LogotypeRowBasic-sc-p9wc1w-3 fNogSY"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-discord-gray.svg" alt="Discord" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-salesforce-gray.svg" alt="Salesforce" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-jira-software-gray.svg" alt="Jira Software" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-slack-gray.svg" alt="Slack" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-google-play-gray.svg" alt="Google Play" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-unity-gray.svg" alt="Unity" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div></div></div><div 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/media/","es":"https://www.zendesk.es/media/","fr":"https://www.zendesk.fr/media/","hk":"https://www.zendesk.hk/media/","it":"https://www.zendesk.com/it/media/","kr":"https://www.zendesk.kr/media/","mx":"https://www.zendesk.com.mx/media/","nl":"https://www.zendesk.nl/media/","th":"https://www.zendesk.com/th/media/","tw":"https://www.zendesk.tw/media/","dk":"https://www.zendesk.com/dk/media/","se":"https://www.zendesk.com/se/media/","us":"https://www.zendesk.com/media/","br":"https://www.zendesk.com.br/media/","gb":"https://www.zendesk.co.uk/media/","jp":"https://www.zendesk.co.jp/media/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","featured-image":"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-media/hero-photo-2-2x.jpg","_trash_the_other_posts":"0","katamari-1":"メディア＆エンターテインメント業界でZendeskを活用","katamari-2":"顧客視点を第一に","katamari-3":"カスタマーサービスとコンテンツ、同じ視線で見てみませんか？顧客の選択肢が広がり続けるなか、メディア＆エンターテインメント業界で「きめ細やかで迅速なカスタマーエクスペリンスの提供」が最優先課題になっています。 Zendeskは世界中の大小さまざまな企業を支え、質の高いカスタマーエクスペリンスの提供に貢献しています。","katamari-4":"製品デモを観る","katamari-5":"Zendesk\u003cspan\u003e導入企業\u003c/span\u003eを一部ご紹介します。","katamari-swap-1":"\u003cdiv class=\"col col-img col-2 col-small-1 col-medium-1\"\u003e\u003ca href=\"/customer/fcc/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-media/logo-fcc.svg\" alt=\"Logo: FCC\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-3 col-small-2 col-medium-2\"\u003e\u003ca href=\"/customer/mediaocean/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-media/logo-mediaocean.svg\" alt=\"Logo: Mediaocean\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-6 col-small-2 col-medium-2\"\u003e\u003ca href=\"/customer/riot-games/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-media/logo-riotgames.png\" alt=\"Logo: Riot Games\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-3 col-small-2 col-medium-2\"\u003e\u003ca href=\"/customer/adroll/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-media/logo-adroll.svg\" alt=\"Logo: AdRoll\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-3 col-small-2 col-medium-2\"\u003e\u003ca href=\"/customer/rovio/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-media/logo-rovio.svg\" alt=\"Logo: Rovio\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-6 col-small-2 col-medium-2\"\u003e\u003ca href=\"/customer/foursquare/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-media/logo-foursquare.svg\" alt=\"Logo: Foursquare\"\u003e\u003c/a\u003e\u003c/div\u003e","katamari-6":"メディア＆エンターテイメント業界向け\u003cspan\u003eZendesk活用ガイド\u003c/span\u003e","katamari-7":"全てのお客様をVIPに","katamari-8":"全てのお客様が「この会社はVIP顧客のように接してくれる」という印象を受ける、それが理想です。とはいえ顧客データが複数のシステムに分散している場合、的確なサポート対応が難しくなったり、対応過程で顧客が連絡をやめてしまう事態に陥ります。そんな課題にお勧めしたいのが、さまざまなデータを一元管理できる\u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk\u003c/span\u003e\u003c/a\u003eです。 API連携機能も特徴の1つで、マーケットプレイスでは幅広い対応アプリをラインナップしています。また、「製品の利用状況」「ユーザーの好み」「支払い履歴」「アカウントサイズ」など、各種情報の確認作業のシンプル化を実現。オーディエンスの特定、セグメント化まで行え、一人ひとりに最適化したサポートを提供できる体制が誕生します。","katamari-9":"\u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendeskのプラットフォーム\u003c/span\u003e\u003c/a\u003eについて、さらに詳しく","katamari-10":"全チャネルを網羅","katamari-11":"多様なチャネルを使いこなした常時サポート体制をZendeskで構築。たとえば、顧客が自然とアクセスできるよう、固定IPアドレスを設定したヘルプセンターで顧客が自己解決できる環境を築いたり、アプリ内でチャットを通してサポートを提供したり。\u003ca href=\"/connect/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eConnect\u003c/span\u003e\u003c/a\u003eを使えば、コンサートのキャンセル対応といった場面でも活躍し、顧客状況に合わせた情報の表示やニーズを先回りした通知の送信が可能です。「いつでも利用できる」と「タイミングよく提供してもらえる」2つのサポートを両立。顧客は時間を消耗することなく、さっと調べ物を済ませられます。","katamari-12":"\u003ca href=\"/support-suite/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Support Suite\u003c/span\u003e\u003c/a\u003e製品ページはこちらから","katamari-13":"エージェント目線の仕組みづくり","katamari-14":"スキルや経験が異なるエージェントのために、問い合わせのスピーディーかつ効率的な解決を支援するツールを。顧客情報を見える化できるZendeskなら、顧客全員にきめ細やかなカスタマーサービスを提供する基盤が整います。また自動化機能と統合ナレッジベースを活用することで、顧客による自己解決を促進。エージェントは有人対応が必要なサポートにかける時間が増えるため、結果として顧客満足の向上に結びつきます。","katamari-15":"\u003ca href=\"/support/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Support\u003c/span\u003e\u003c/a\u003eと\u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Guide\u003c/span\u003e\u003c/a\u003eの製品ページはこちらから","katamari-16":"徹底したデータ活用","katamari-17":"すべてのチャネルにおける顧客とのインタラクションを計測できるZendesk Explore。製品開発、コンテンツ配信、販売計画立案など、業務分野にまたがってすべて見渡せ、重要視すべき顧客トレンドやデータを見逃しません。","katamari-18":"\u003ca href=\"/explore/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Explore\u003c/span\u003e\u003c/a\u003eの製品ページはこちらから","katamari-19":"製品デモを観る","katamari-20":"企業の成長に\u003cspan\u003e歩調を合わせて\u003c/span\u003e、Zendeskも進化を続けます","katamari-21":"\u003cspan\u003e旧来システム\u003c/span\u003eからの脱却","katamari-22":"新旧交代のとき","katamari-23":"「Zendesk Supportには短期導入という強みがあり、実装コストと所要期間も大幅にセーブできます。旧来システムの置き換えが実際に可能なツールですね。いま、私たちが求めていることがZendeskで実現できています。最新のツールを検討する組織にとって、この先長く有力な選択肢であり続けるでしょう」","katamari-24":"Dustin Laun氏","katamari-25":"\u003cspan\u003e米国連邦通信委員会\u003c/span\u003e、イノベーション＆テクノロジー部門シニアアドバイザー","katamari-26":"全体的な応答時間がZendesk導入で10日短縮した\u003cspan class=\"faux-link\"\u003e米国連邦通信委員会\u003c/span\u003e、その導入事例はこちら","katamari-27":"顧客とエージェント双方の満足度を向上","katamari-28":"充実したコンテンツで課題を解消","katamari-29":"「当社の顧客は、絞り込んで検索できるほどの製品知識を持ち合わせていない傾向があります。そのためヘルプセンターには動画やヘルプ記事を中心に据えたのですが、Zendesk Guideを活用して非常に簡単にを構築できました。導入支援や追加の費用なしで、顧客が求める情報が簡単に見つかる環境が出来上がりました」","katamari-30":"Stephanie Dorman氏","katamari-31":"Mediaocean社、クライアントサービス担当上級副社長","katamari-32":"\u003cspan\u003eZendesk\u003c/span\u003eでポータル利用率が6週間で305%伸びた\u003cspan class=\"faux-link\"\u003eMediaocean\u003c/span\u003e、その導入事例はこちら","katamari-33":"待ち時間削減、満足度アップ","katamari-34":"顧客ニーズを先回り","katamari-35":"「顧客に関する示唆に富んだ情報がZendeskには詰め込まれていて、私たちの意識にのぼる前に『次にやるべきこと』を先読みして教えてくれることが多くあります」","katamari-36":"Shaun ‘BlueFire’ Randall氏","katamari-37":"Riot Games社、サポートエンジニアリング部門プロダクトマネージャー","katamari-38":"月間アクティブユーザー1億超のゲームの満足度向上を実現した\u003cspan class=\"faux-link\"\u003eRiot Games\u003c/span\u003e、その導入事例はこちら","katamari-39":"オムニチャネルでやり取りを可視化","katamari-40":"断片化されがちな情報をひとつに","katamari-41":"「電話、チャット、メールを一元的に集中管理できるため、やり取りすべてを網羅して全体をすっきり見渡せるようになりました。チケットに対するタグの割り当て、問い合わせの起因となる問題点の特定、設定などの変更まで、シンプルで快適な操作性で、非常に大きな導入メリットを実感しました」","katamari-42":"Zach 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