Bill Payment | NZ Digital

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25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h1>Bills & Payments FAQs</h1> <p><a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#how-can-i-pay-my-bill">How can I pay my NZ Digital bill?</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#invoicing-process">Our invoicing process</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#if-I-dont-pay">What happens if I don’t pay?</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#unable-to-make-payment">What If I am unable to make payment?</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#invoice-disputes">Invoice disputes</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#overdue-invoices">Overdue invoices</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#our-details">Our details</a></p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="how-can-i-pay-my-bill" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">How can I pay my NZ Digital bill?</h2> <p style="font-size: 15px;">We value your prompt payment as it allows us to offer a better service to you.<br /> We have several ways for you to keep your account with us up to date.</p> <p><a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#pay-by-internet-banking">Pay by Internet Banking</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#online-banking">Pay by Credit Card</a><br /> <a style="font-weight: 500; text-decoration: underline; font-size: 18px;" href="#auto-pay-hosting">Auto Pay Hosting Invoices</a></p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="pay-by-internet-banking" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 30px;--padding-bottom-tablet: 30px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Pay by internet banking</h2> <p style="font-size: 15px;">You can pay your bill via your online or phone banking service. Please ensure you use your <strong>5 digit</strong> invoice number as a reference so we can process your payment to your account once we receive it.</p> <p><strong style="font-size: 15px;">To do this you will need our bank account details:</strong></p> <p style="font-size: 15px;"><strong>Account Name:</strong> NZ Digital Limited<br /> <strong>Bank:</strong> BNZ<br /> <strong>Account:</strong> 02 0644 0180203 000<br /> <strong>Reference:</strong> (Invoice Number)</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="online-banking" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 30px;--padding-bottom-tablet: 30px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Online</h2> <p style="font-size: 15px;">You can make a secure card payment online via our <strong>Stripe</strong> payment system.<br /> You can do this by clicking the <strong>‘View and pay online now’</strong> link supplied with your invoice.</p> <p><img decoding="async" class="alignnone wp-image-32630 size-full" src="https://nzdigital.co.nz/wp-content/uploads/Online-Paying.png" alt="" width="231" height="69" /></p> <p style="font-size: 15px;">Please have your credit or debit card details on hand to make a payment.<br /> For debit and credit cards, the transaction fee is 2% of the invoice value.</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="auto-pay-hosting" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 30px;--padding-bottom-tablet: 30px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Auto pay hosting invoices</h2> <p style="font-size: 15px;">Your monthly hosting invoices have an auto-pay option which you can select for ease of management.</p> <p style="font-size: 15px;">The text in the email you receive will inform you of the availability of auto pay, and also shows that auto pay is active in subsequent emails. To set this up just click on the <strong>Pay Now </strong>button when you receive the invoice and set up an auto pay from there.</p> <p> </p> <p><img fetchpriority="high" decoding="async" class="alignnone wp-image-32632 size-large" src="https://nzdigital.co.nz/wp-content/uploads/auto-pay-payment-1200x876.png" alt="" width="1200" height="876" srcset="https://nzdigital.co.nz/wp-content/uploads/auto-pay-payment-1200x876.png 1200w, https://nzdigital.co.nz/wp-content/uploads/auto-pay-payment-600x438.png 600w, https://nzdigital.co.nz/wp-content/uploads/auto-pay-payment-768x561.png 768w, https://nzdigital.co.nz/wp-content/uploads/auto-pay-payment.png 1355w" sizes="(max-width: 1200px) 100vw, 1200px" /></p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="invoicing-process" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 50px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Our invoicing process</h2> <p style="font-size: 15px;">You will receive current month invoices and statements before the 6th day of every month, payment is due 14 days later on the 20th. Monthly invoices will be sent (via email) directly to your account contact with a statement attached.</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="" style="--padding-top-mobile: 0px;--padding-top-tablet: 0px;--padding-top-desktop: 0px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;"><strong>Automated reminder emails</strong></h2> <p style="font-size: 15px;">If your balance remains unpaid after the due date you will receive an automated <strong>First Notice</strong> reminder at <strong>7 days</strong> overdue<br /> If your balance remains unpaid after the <strong>First Notice</strong> you will receive an automated <strong>Second Notice</strong> reminder at <strong>14 days</strong> overdue<br /> If your balance continues to remain unpaid an automated <strong>Third Notice</strong> ’service interruption’ email will be sent at <strong>28 days</strong><br /> If your balance continues to remain unpaid after <strong>42 days</strong> an automated <strong>Final Notice</strong> ‘service interruption’ email will be sent</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="if-I-dont-pay" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">What happens if I don’t pay?</h2> <p style="font-size: 15px;">If you are unable to make we reserve the right to halt all services including hosting of your website until payment is made.</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="unable-to-make-payment" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">What If I am unable to make payment?</h2> <p style="font-size: 15px;">If you are unable to make payment for any reason, please contact us as soon as possible to discuss your options: <strong><a href="mailto:accounts@nzdigital.co.nz">accounts@nzdigital.co.nz</a></strong></p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="invoice-disputes" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Invoice disputes</h2> <p style="font-size: 15px;">We must be notified in writing within 5 calendar days from the date you first received the invoice.<br /> The client shall identify the specific cause of the disagreement and shall pay when due that portion of the invoice, not in dispute.</p> <p style="font-size: 15px;">For any queries on disputed invoices, please send to <strong>accounts</strong> via email at <strong><a href="mailto:accounts@nzdigital.co.nz">accounts@nzdigital.co.nz.</a> </strong>Your queries will be redirected back to your <strong>account manager</strong> for resolution and where required the invoice will be amended for payment.</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="overdue-invoices" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 0px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Overdue invoices</h2> <p style="font-size: 15px;">A late payment fee of 10% per month is added on overdue accounts.</p> <p style="font-size: 15px;">Accounts not paid within 90 days will be forwarded to a debt collection agency and the account holder will be responsible for paying any administration costs, collection costs and legal fees.</p> </div> </div> </div> </div> </div> </div> <div class="section overflow-hidden-- text text--light" id="our-details" style="--padding-top-mobile: 50px;--padding-top-tablet: 50px;--padding-top-desktop: 50px;--padding-bottom-mobile: 50px;--padding-bottom-tablet: 50px;--padding-bottom-desktop: 100px;"> <div class="container container--wide"> <div class="columns" style="--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="column " style="--flex-mobile: 1;--flex-tablet: 1;--flex-desktop: 1;--padding-mobile: 0 25px;--padding-tablet: 0 25px;--padding-desktop: 0 130px;--align-content: stretch;--align-items: stretch;--flex-direction: row;--justify-content: flex-start;"> <div class="content-text"> <h2 style="margin-bottom: 10px;">Our details</h2> <p style="font-size: 15px;">NZ Digital Limited<br /> 41 High Street,<br /> Auckland Central,<br /> Auckland 1010,<br /> New Zealand</p> <p style="font-size: 15px;"><strong>Account Name:</strong> NZ Digital Limited<br /> <strong>Bank:</strong> BNZ<br /> <strong>Account:</strong> 02 0644 0180203 000<br /> <strong>Reference:</strong> (Invoice Number)</p> <p style="font-size: 15px;"><strong>GST No.</strong> 108 359 889</p> <p style="font-size: 15px;">GST (if any)<br /> Is payable by you on our fees.</p> <p style="font-size: 15px;">We know you have a choice, thank you for choosing NZ Digital.<br /> You can view our full terms of engagement <a href="https://nzdigital.co.nz/terms-of-engagement/"><strong>here</strong></a>.</p> </div> </div> </div> </div> </div> </div> </main> <div class="footer-our-expertise"> <div class="our-expertise "> <div 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