CINXE.COM

Baldrige Performance Excellence Program | NIST

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.nist.gov/baldrige","20230328150716","https://web.archive.org/","web","/_static/", "1680016036"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["gov-bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;(()=>{var e,t,r={9071:(e,t,r)=>{"use strict";r.d(t,{I:()=>n});var n=0,i=navigator.userAgent.match(/Firefox[\/\s](\d+\.\d+)/);i&&(n=+i[1])},6562:(e,t,r)=>{"use strict";r.d(t,{P_:()=>v,Mt:()=>p,C5:()=>d,DL:()=>y,OP:()=>N,lF:()=>M,Yu:()=>A,Dg:()=>h,CX:()=>f,GE:()=>w,sU:()=>R});var n={};r.r(n),r.d(n,{agent:()=>E,match:()=>D,version:()=>x});var i=r(6797),o=r(909),a=r(8610);class s{constructor(e,t){try{if(!e||"object"!=typeof e)return(0,a.Z)("New setting a Configurable requires an object as input");if(!t||"object"!=typeof t)return(0,a.Z)("Setting a Configurable requires a model to set its initial properties");Object.assign(this,t),Object.entries(e).forEach((e=>{let[t,r]=e;const n=(0,o.q)(t);n.length&&r&&"object"==typeof r&&n.forEach((e=>{e in r&&((0,a.Z)('"'.concat(e,'" is a protected attribute and can not be changed in feature ').concat(t,". It will have no effect.")),delete r[e])})),this[t]=r}))}catch(e){(0,a.Z)("An error occured while setting a Configurable",e)}}}const c={beacon:i.ce.beacon,errorBeacon:i.ce.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},u={};function d(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!u[e])throw new Error("Info for ".concat(e," was never set"));return u[e]}function f(e,t){if(!e)throw new Error("All info objects require an agent identifier!");u[e]=new s(t,c),(0,i.Qy)(e,u[e],"info")}const l={allow_bfcache:!0,privacy:{cookies_enabled:!0},ajax:{deny_list:void 0,enabled:!0,harvestTimeSeconds:10},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},ssl:void 0,obfuscate:void 0,jserrors:{enabled:!0,harvestTimeSeconds:10},metrics:{enabled:!0},page_action:{enabled:!0,harvestTimeSeconds:30},page_view_event:{enabled:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,long_task:!1},session_trace:{enabled:!0,harvestTimeSeconds:10},spa:{enabled:!0,harvestTimeSeconds:10}},g={};function v(e){if(!e)throw new Error("All configuration objects require an agent identifier!");if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error("All configuration objects require an agent identifier!");g[e]=new s(t,l),(0,i.Qy)(e,g[e],"config")}function p(e,t){if(!e)throw new Error("All configuration objects require an agent identifier!");var r=v(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}const m={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},b={};function y(e){if(!e)throw new Error("All loader-config objects require an agent identifier!");if(!b[e])throw new Error("LoaderConfig for ".concat(e," was never set"));return b[e]}function w(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");b[e]=new s(t,m),(0,i.Qy)(e,b[e],"loader_config")}const A=(0,i.mF)().o;var E=null,x=null;if(navigator.userAgent){var T=navigator.userAgent,_=T.match(/Version\/(\S+)\s+Safari/);_&&-1===T.indexOf("Chrome")&&-1===T.indexOf("Chromium")&&(E="Safari",x=_[1])}function D(e,t){if(!E)return!1;if(e!==E)return!1;if(!t)return!0;if(!x)return!1;for(var r=x.split("."),n=t.split("."),i=0;i<n.length;i++)if(n[i]!==r[i])return!1;return!0}var j=r(5526),P=r(2374);const k="NRBA_SESSION_ID";function O(){if(!P.il)return null;try{let e;return null===(e=window.sessionStorage.getItem(k))&&(e=(0,j.ky)(16),window.sessionStorage.setItem(k,e)),e}catch(e){return null}}var S=r(8226);const I=e=>({customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,offset:Math.floor(P._A?.performance?.timeOrigin||P._A?.performance?.timing?.navigationStart||Date.now()),onerror:void 0,origin:""+P._A.location,ptid:void 0,releaseIds:{},sessionId:1==p(e,"privacy.cookies_enabled")?O():null,xhrWrappable:"function"==typeof P._A.XMLHttpRequest?.prototype?.addEventListener,userAgent:n,version:S.q}),C={};function N(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!C[e])throw new Error("Runtime for ".concat(e," was never set"));return C[e]}function R(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");C[e]=new s(t,I(e)),(0,i.Qy)(e,C[e],"runtime")}function M(e){return function(e){try{const t=d(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}(e)}},8226:(e,t,r)=>{"use strict";r.d(t,{q:()=>n});const n="1228.PROD"},9557:(e,t,r)=>{"use strict";r.d(t,{w:()=>o});var n=r(8610);const i={agentIdentifier:""};class o{constructor(e){try{if("object"!=typeof e)return(0,n.Z)("shared context requires an object as input");this.sharedContext={},Object.assign(this.sharedContext,i),Object.entries(e).forEach((e=>{let[t,r]=e;Object.keys(i).includes(t)&&(this.sharedContext[t]=r)}))}catch(e){(0,n.Z)("An error occured while setting SharedContext",e)}}}},4329:(e,t,r)=>{"use strict";r.d(t,{L:()=>d,R:()=>c});var n=r(3752),i=r(7022),o=r(4045),a=r(2325);const s={};function c(e,t){const r={staged:!1,priority:a.p[t]||0};u(e),s[e].get(t)||s[e].set(t,r)}function u(e){e&&(s[e]||(s[e]=new Map))}function d(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:"",t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:"feature";if(u(e),!e||!s[e].get(t))return a(t);s[e].get(t).staged=!0;const r=Array.from(s[e]);function a(t){const r=e?n.ee.get(e):n.ee,a=o.X.handlers;if(r.backlog&&a){var s=r.backlog[t],c=a[t];if(c){for(var u=0;s&&u<s.length;++u)f(s[u],c);(0,i.D)(c,(function(e,t){(0,i.D)(t,(function(t,r){r[0].on(e,r[1])}))}))}delete a[t],r.backlog[t]=null,r.emit("drain-"+t,[])}}r.every((e=>{let[t,r]=e;return r.staged}))&&(r.sort(((e,t)=>e[1].priority-t[1].priority)),r.forEach((e=>{let[t]=e;a(t)})))}function f(e,t){var r=e[1];(0,i.D)(t[r],(function(t,r){var n=e[0];if(r[0]===n){var i=r[1],o=e[3],a=e[2];i.apply(o,a)}}))}},3752:(e,t,r)=>{"use strict";r.d(t,{ee:()=>u});var n=r(6797),i=r(3916),o=r(7022),a=r(6562),s="nr@context";let c=(0,n.fP)();var u;function d(){}function f(){return new d}function l(){u.aborted=!0,u.backlog={}}c.ee?u=c.ee:(u=function e(t,r){var n={},c={},g={},v=!1;try{v=16===r.length&&(0,a.OP)(r).isolatedBacklog}catch(e){}var h={on:b,addEventListener:b,removeEventListener:y,emit:m,get:A,listeners:w,context:p,buffer:E,abort:l,aborted:!1,isBuffering:x,debugId:r,backlog:v?{}:t&&"object"==typeof t.backlog?t.backlog:{}};return h;function p(e){return e&&e instanceof d?e:e?(0,i.X)(e,s,f):f()}function m(e,r,n,i,o){if(!1!==o&&(o=!0),!u.aborted||i){t&&o&&t.emit(e,r,n);for(var a=p(n),s=w(e),d=s.length,f=0;f<d;f++)s[f].apply(a,r);var l=T()[c[e]];return l&&l.push([h,e,r,a]),a}}function b(e,t){n[e]=w(e).concat(t)}function y(e,t){var r=n[e];if(r)for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)}function w(e){return n[e]||[]}function A(t){return g[t]=g[t]||e(h,t)}function E(e,t){var r=T();h.aborted||(0,o.D)(e,(function(e,n){t=t||"feature",c[n]=t,t in r||(r[t]=[])}))}function x(e){return!!T()[c[e]]}function T(){return h.backlog}}(void 0,"globalEE"),c.ee=u)},9252:(e,t,r)=>{"use strict";r.d(t,{E:()=>n,p:()=>i});var n=r(3752).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},4045:(e,t,r)=>{"use strict";r.d(t,{X:()=>o});var n=r(9252);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.E,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.E);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},8544:(e,t,r)=>{"use strict";r.d(t,{bP:()=>s,iz:()=>c,m$:()=>a});var n=r(2374);let i=!1,o=!1;try{const e={get passive(){return i=!0,!1},get signal(){return o=!0,!1}};n._A.addEventListener("test",null,e),n._A.removeEventListener("test",null,e)}catch(e){}function a(e,t){return i||o?{capture:!!e,passive:i,signal:t}:!!e}function s(e,t){let r=arguments.length>2&&void 0!==arguments[2]&&arguments[2];window.addEventListener(e,t,a(r))}function c(e,t){let r=arguments.length>2&&void 0!==arguments[2]&&arguments[2];document.addEventListener(e,t,a(r))}},5526:(e,t,r)=>{"use strict";r.d(t,{Rl:()=>i,ky:()=>o});var n=r(2374);function i(){var e=null,t=0,r=n._A?.crypto||n._A?.msCrypto;function i(){return e?15&e[t++]:16*Math.random()|0}r&&r.getRandomValues&&(e=r.getRandomValues(new Uint8Array(31)));for(var o,a="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx",s="",c=0;c<a.length;c++)s+="x"===(o=a[c])?i().toString(16):"y"===o?(o=3&i()|8).toString(16):o;return s}function o(e){var t=null,r=0,n=self.crypto||self.msCrypto;n&&n.getRandomValues&&Uint8Array&&(t=n.getRandomValues(new Uint8Array(31)));for(var i=[],o=0;o<e;o++)i.push(a().toString(16));return i.join("");function a(){return t?15&t[r++]:16*Math.random()|0}}},2053:(e,t,r)=>{"use strict";r.d(t,{B:()=>n,z:()=>i});const n=(new Date).getTime();function i(){return Math.round(performance.now())}},8283:(e,t,r)=>{"use strict";r.d(t,{B:()=>a,L:()=>s});var n=r(6562),i=r(2053),o={};function a(e,t,r){void 0===r&&(r=(0,i.z)()+(0,n.OP)(e).offset),o[e]=o[e]||{},o[e][t]=r}function s(e,t,r,n){const i=e.sharedContext.agentIdentifier;var a=o[i]?.[r],s=o[i]?.[n];void 0!==a&&void 0!==s&&e.store("measures",t,{value:s-a})}},2545:(e,t,r)=>{"use strict";r.d(t,{L:()=>c});var n=r(9071),i=r(8544),o=r(8305),a=r(2374),s=r(6998);if(a.v6){a._A.cleanupTasks=[];const e=a._A.close;a._A.close=()=>{for(let e of a._A.cleanupTasks)e();e()}}function c(e,t){if(a.il)if(t)(0,s.N)(e,!0),(0,i.bP)("pagehide",e);else{var r=(0,o.Z)(e);!n.I||navigator.sendBeacon?(0,i.bP)("pagehide",r):(0,i.bP)("beforeunload",r),(0,i.bP)("unload",r)}else a.v6&&a._A.cleanupTasks.push(e)}},8610:(e,t,r)=>{"use strict";function n(e,t){console&&console.warn&&"function"==typeof console.warn&&(console.warn("New Relic: ".concat(e)),t&&console.warn(t))}r.d(t,{Z:()=>n})},3916:(e,t,r)=>{"use strict";r.d(t,{X:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},2374:(e,t,r)=>{"use strict";r.d(t,{_A:()=>o,il:()=>n,lW:()=>a,v6:()=>i});const n=Boolean("undefined"!=typeof window&&window.document),i=Boolean("undefined"!=typeof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator);let o=(()=>{if(n)return window;if(i){if("undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope)return globalThis;if(self instanceof WorkerGlobalScope)return self}throw new Error('New Relic browser agent shutting down due to error: Unable to locate global scope. This is possibly due to code redefining browser global variables like "self" and "window".')})();function a(){return o}},7022:(e,t,r)=>{"use strict";r.d(t,{D:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t){var r=[],i="",o=0;for(i in e)n.call(e,i)&&(r[o]=t(i,e[i]),o+=1);return r}},8305:(e,t,r)=>{"use strict";r.d(t,{Z:()=>o});var n=r(8683),i=r.n(n);function o(e){var t,r=!1;return function(){return r?t:(r=!0,t=e.apply(this,i()(arguments)))}}},2438:(e,t,r)=>{"use strict";r.d(t,{P:()=>o});var n=r(3752);const i=()=>{const e=new WeakSet;return(t,r)=>{if("object"==typeof r&&null!==r){if(e.has(r))return;e.add(r)}return r}};function o(e){try{return JSON.stringify(e,i())}catch(e){try{n.ee.emit("internal-error",[e])}catch(e){}}}},2650:(e,t,r)=>{"use strict";r.d(t,{K:()=>a,b:()=>o});var n=r(8544);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.bP)("load",e,t)}function a(e){if(i())return e();(0,n.iz)("DOMContentLoaded",e)}},6797:(e,t,r)=>{"use strict";r.d(t,{EZ:()=>u,Qy:()=>c,ce:()=>o,fP:()=>a,gG:()=>d,mF:()=>s});var n=r(2053),i=r(2374);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return i._A.NREUM||(i._A.NREUM={}),void 0===i._A.newrelic&&(i._A.newrelic=i._A.NREUM),i._A.NREUM}function s(){let e=a();return e.o||(e.o={ST:i._A.setTimeout,SI:i._A.setImmediate,CT:i._A.clearTimeout,XHR:i._A.XMLHttpRequest,REQ:i._A.Request,EV:i._A.Event,PR:i._A.Promise,MO:i._A.MutationObserver,FETCH:i._A.fetch}),e}function c(e,t,r){let i=a();const o=i.initializedAgents||{},s=o[e]||{};return Object.keys(s).length||(s.initializedAt={ms:(0,n.z)(),date:new Date}),i.initializedAgents={...o,[e]:{...s,[r]:t}},i}function u(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},6998:(e,t,r)=>{"use strict";r.d(t,{N:()=>i,e:()=>o});var n=r(8544);function i(e){let t=arguments.length>1&&void 0!==arguments[1]&&arguments[1];return void(0,n.iz)("visibilitychange",(function(){if(t){if("hidden"!=document.visibilityState)return;e()}e(document.visibilityState)}))}function o(){return"hidden"===document.visibilityState?-1:1/0}},6034:(e,t,r)=>{"use strict";r.d(t,{gF:()=>o,mY:()=>i,t9:()=>n,vz:()=>s,xS:()=>a});const n=r(2325).D.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},2484:(e,t,r)=>{"use strict";r.d(t,{t:()=>n});const n=r(2325).D.pageViewEvent},6382:(e,t,r)=>{"use strict";r.d(t,{t:()=>n});const n=r(2325).D.pageViewTiming},1509:(e,t,r)=>{"use strict";r.d(t,{W:()=>s});var n=r(6562),i=r(3752),o=r(2384),a=r(6797);class s{constructor(e,t,r){this.agentIdentifier=e,this.aggregator=t,this.ee=i.ee.get(e,(0,n.OP)(this.agentIdentifier).isolatedBacklog),this.featureName=r,this.blocked=!1,this.checkConfiguration()}checkConfiguration(){if(!(0,n.lF)(this.agentIdentifier)){let e={...(0,a.gG)().info?.jsAttributes};try{e={...e,...(0,n.C5)(this.agentIdentifier)?.jsAttributes}}catch(e){}(0,o.j)(this.agentIdentifier,{...(0,a.gG)(),info:{...(0,a.gG)().info,jsAttributes:e}})}}}},2384:(e,t,r)=>{"use strict";r.d(t,{j:()=>w});var n=r(8683),i=r.n(n),o=r(2325),a=r(6562),s=r(9252),c=r(7022),u=r(3752),d=r(2053),f=r(4329),l=r(2650),g=r(2374),v=r(8610),h=r(6034);function p(e){["setErrorHandler","finished","addToTrace","inlineHit","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError"].forEach((t=>{e[t]=function(){for(var r=arguments.length,n=new Array(r),i=0;i<r;i++)n[i]=arguments[i];return function(t){for(var r=arguments.length,n=new Array(r>1?r-1:0),i=1;i<r;i++)n[i-1]=arguments[i];Object.values(e.initializedAgents).forEach((e=>{e.exposed&&e.api[t]&&e.api[t](...n)}))}(t,...n)}}))}var m=r(6797);const b={stn:[o.D.sessionTrace],err:[o.D.jserrors,o.D.metrics],ins:[o.D.pageAction],spa:[o.D.spa]};const y={};function w(e){let t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:{},n=arguments.length>2?arguments[2]:void 0,w=arguments.length>3?arguments[3]:void 0,{init:A,info:E,loader_config:x,runtime:T={loaderType:n},exposed:_=!0}=t;const D=(0,m.gG)();let j={};return E||(A=D.init,E=D.info,x=D.loader_config,j=D),g.v6&&(E.jsAttributes={...E.jsAttributes,isWorker:!0}),(0,a.CX)(e,E),(0,a.Dg)(e,A||{}),(0,a.GE)(e,x||{}),(0,a.sU)(e,T),function(e,t,n){n||(0,f.R)(e,"api"),p(t);var m=u.ee.get(e),b=m.get("tracer"),y="api-",w=y+"ixn-";function A(){}(0,c.D)(["setErrorHandler","finished","addToTrace","inlineHit","addRelease"],(function(e,r){t[r]=x(y,r,!0,"api")})),t.addPageAction=x(y,"addPageAction",!0,o.D.pageAction),t.setCurrentRouteName=x(y,"routeName",!0,o.D.spa),t.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,a.OP)(e).customTransaction=(r||"https://web.archive.org/web/20230328150716/http://custom.transaction")+t,x(y,"setPageViewName",!0,"api")()},t.setCustomAttribute=function(t,r){const n=(0,a.C5)(e);return(0,a.CX)(e,{...n,jsAttributes:{...n.jsAttributes,[t]:r}}),x(y,"setCustomAttribute",!0,"api")()},t.interaction=function(){return(new A).get()};var E=A.prototype={createTracer:function(e,t){var r={},n=this,i="function"==typeof t;return(0,s.p)(w+"tracer",[(0,d.z)(),e,r],n,o.D.spa,m),function(){if(b.emit((i?"":"no-")+"fn-start",[(0,d.z)(),n,i],r),i)try{return t.apply(this,arguments)}catch(e){throw b.emit("fn-err",[arguments,this,"string"==typeof e?new Error(e):e],r),e}finally{b.emit("fn-end",[(0,d.z)()],r)}}}};function x(e,t,r,n){return function(){return(0,s.p)(h.xS,["API/"+t+"/called"],void 0,o.D.metrics,m),(0,s.p)(e+t,[(0,d.z)()].concat(i()(arguments)),r?null:this,n,m),r?void 0:this}}function T(){r.e(439).then(r.bind(r,5692)).then((t=>{let{setAPI:r}=t;r(e),(0,f.L)(e,"api")})).catch((()=>(0,v.Z)("Downloading runtime APIs failed...")))}(0,c.D)("actionText,setName,setAttribute,save,ignore,onEnd,getContext,end,get".split(","),(function(e,t){E[t]=x(w,t,void 0,o.D.spa)})),t.noticeError=function(e,t){"string"==typeof e&&(e=new Error(e)),(0,s.p)(h.xS,["API/noticeError/called"],void 0,o.D.metrics,m),(0,s.p)("err",[e,(0,d.z)(),!1,t],void 0,o.D.jserrors,m)},g.v6?T():(0,l.b)((()=>T()),!0)}(e,j,w),(0,m.Qy)(e,D,"api"),(0,m.Qy)(e,_,"exposed"),(0,m.EZ)("activatedFeatures",y),(0,m.EZ)("setToken",(t=>function(e,t){var r=u.ee.get(t);e&&"object"==typeof e&&((0,c.D)(e,(function(e,t){if(!t)return(b[e]||[]).forEach((t=>{(0,s.p)("block-"+e,[],void 0,t,r)}));y[e]||((0,s.p)("feat-"+e,[],void 0,b[e],r),y[e]=!0)})),(0,f.L)(t,o.D.pageViewEvent))}(t,e))),j}},909:(e,t,r)=>{"use strict";r.d(t,{Z:()=>i,q:()=>o});var n=r(2325);function i(e){switch(e){case n.D.ajax:return[n.D.jserrors];case n.D.sessionTrace:return[n.D.ajax,n.D.pageViewEvent];case n.D.pageViewTiming:return[n.D.pageViewEvent];default:return[]}}function o(e){return e===n.D.jserrors?[]:["auto"]}},2325:(e,t,r)=>{"use strict";r.d(t,{D:()=>n,p:()=>i});const n={ajax:"ajax",jserrors:"jserrors",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionTrace:"session_trace",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.ajax]:5,[n.sessionTrace]:6,[n.pageAction]:7,[n.spa]:8}},8683:e=>{e.exports=function(e,t,r){t||(t=0),void 0===r&&(r=e?e.length:0);for(var n=-1,i=r-t||0,o=Array(i<0?0:i);++n<i;)o[n]=e[t+n];return o}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.n=e=>{var t=e&&e.__esModule?()=>e.default:()=>e;return i.d(t,{a:t}),t},i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>(({78:"page_action-aggregate",147:"metrics-aggregate",193:"session_trace-aggregate",317:"jserrors-aggregate",348:"page_view_timing-aggregate",439:"async-api",729:"lazy-loader",786:"page_view_event-aggregate",873:"spa-aggregate",898:"ajax-aggregate"}[e]||e)+"."+{78:"1ef08094",147:"56d9a464",193:"ada8b15b",317:"64f61365",348:"ced8c919",439:"61caf4d9",729:"37550b27",786:"46b69e61",862:"e74e95d2",873:"7222cbb6",898:"e6085a9a"}[e]+"-1228.min.js"),i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var f=u[d];if(f.getAttribute("src")==r||f.getAttribute("data-webpack")==t+o){s=f;break}}s||(c=!0,(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r),e[r]=[n];var l=(t,n)=>{s.onerror=s.onload=null,clearTimeout(g);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},g=setTimeout(l.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=l.bind(null,s.onerror),s.onload=l.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://web.archive.org/web/20230328150716/https://js-agent.newrelic.com/",(()=>{var e={653:0,227:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=window.webpackChunkNRBA=window.webpackChunkNRBA||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})();var o={};(()=>{"use strict";i.r(o);var e=i(2325),t=i(6562);const r=Object.values(e.D);function n(e){const n={};return r.forEach((r=>{n[r]=function(e,r){return!1!==(0,t.Mt)(r,"".concat(e,".enabled"))}(r,e)})),n}var a=i(2384),s=i(909),c=i(9252),u=i(2053),d=i(8283),f=i(4329),l=i(1509),g=i(2650),v=i(2374),h=i(8610);class p extends l.W{constructor(e,t,r){let n=!(arguments.length>3&&void 0!==arguments[3])||arguments[3];super(e,t,r),this.hasAggregator=!1,this.auto=n,this.abortHandler,n&&(0,f.R)(e,r)}importAggregator(){if(this.hasAggregator||!this.auto)return;this.hasAggregator=!0;const e=async()=>{try{const{lazyLoader:e}=await i.e(729).then(i.bind(i,8110)),{Aggregate:t}=await e(this.featureName,"aggregate");new t(this.agentIdentifier,this.aggregator)}catch(e){(0,h.Z)("Downloading ".concat(this.featureName," failed...")),this.abortHandler?.()}};v.v6?e():(0,g.b)((()=>e()),!0)}}var m,b,y,w=i(2484);class A extends p{constructor(e,r){let n=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(e,r,w.t,n),(0,d.B)(e,"starttime",(0,t.OP)(e).offset),(0,d.B)(e,"firstbyte",u.B),(0,g.K)((()=>this.measureDomContentLoaded())),(0,g.b)((()=>this.measureWindowLoaded()),!0),this.importAggregator()}measureWindowLoaded(){var r=(0,u.z)();(0,d.B)(this.agentIdentifier,"onload",r+(0,t.OP)(this.agentIdentifier).offset),(0,c.p)("timing",["load",r],void 0,e.D.pageViewTiming,this.ee)}measureDomContentLoaded(){(0,d.B)(this.agentIdentifier,"domContent",(0,u.z)()+(0,t.OP)(this.agentIdentifier).offset)}}m=A,b="featureName",y=w.t,(b=function(e){var t=function(e,t){if("object"!=typeof e||null===e)return e;var r=e[Symbol.toPrimitive];if(void 0!==r){var n=r.call(e,t||"default");if("object"!=typeof n)return n;throw new TypeError("@@toPrimitive must return a primitive value.")}return("string"===t?String:Number)(e)}(e,"string");return"symbol"==typeof t?t:String(t)}(b))in m?Object.defineProperty(m,b,{value:y,enumerable:!0,configurable:!0,writable:!0}):m[b]=y;var E=i(9557),x=i(7022);class T extends E.w{constructor(e){super(e),this.aggregatedData={}}store(e,t,r,n,i){var o=this.getBucket(e,t,r,i);return o.metrics=function(e,t){t||(t={count:0});return t.count+=1,(0,x.D)(e,(function(e,r){t[e]=_(r,t[e])})),t}(n,o.metrics),o}merge(e,t,r,n,i){var o=this.getBucket(e,t,n,i);if(o.metrics){var a=o.metrics;a.count+=r.count,(0,x.D)(r,(function(e,t){if("count"!==e){var n=a[e],i=r[e];i&&!i.c?a[e]=_(i.t,n):a[e]=function(e,t){if(!t)return e;t.c||(t=D(t.t));return t.min=Math.min(e.min,t.min),t.max=Math.max(e.max,t.max),t.t+=e.t,t.sos+=e.sos,t.c+=e.c,t}(i,a[e])}}))}else o.metrics=r}storeMetric(e,t,r,n){var i=this.getBucket(e,t,r);return i.stats=_(n,i.stats),i}getBucket(e,t,r,n){this.aggregatedData[e]||(this.aggregatedData[e]={});var i=this.aggregatedData[e][t];return i||(i=this.aggregatedData[e][t]={params:r||{}},n&&(i.custom=n)),i}get(e,t){return t?this.aggregatedData[e]&&this.aggregatedData[e][t]:this.aggregatedData[e]}take(e){for(var t={},r="",n=!1,i=0;i<e.length;i++)t[r=e[i]]=j(this.aggregatedData[r]),t[r].length&&(n=!0),delete this.aggregatedData[r];return n?t:null}}function _(e,t){return null==e?function(e){e?e.c++:e={c:1};return e}(t):t?(t.c||(t=D(t.t)),t.c+=1,t.t+=e,t.sos+=e*e,e>t.max&&(t.max=e),e<t.min&&(t.min=e),t):{t:e}}function D(e){return{t:e,min:e,max:e,sos:e*e,c:1}}function j(e){return"object"!=typeof e?[]:(0,x.D)(e,P)}function P(e,t){return t}var k=i(6797),O=i(5526),S=i(2438);var I,C=i(6998),N=i(8544),R=i(6382),M=-1,B=function(e){addEventListener("pageshow",(function(t){t.persisted&&(M=t.timeStamp,e(t))}),!0)},L=function(){return window.performance&&performance.getEntriesByType&&performance.getEntriesByType("navigation")[0]},z=function(){var e=L();return e&&e.activationStart||0},V=function(e,t){var r=L(),n="navigate";return M>=0?n="back-forward-cache":r&&(n=document.prerendering||z()>0?"prerender":document.wasDiscarded?"restore":r.type.replace(/_/g,"-")),{name:e,value:void 0===t?-1:t,rating:"good",delta:0,entries:[],id:"v3-".concat(Date.now(),"-").concat(Math.floor(8999999999999*Math.random())+1e12),navigationType:n}},W=function(e,t,r){try{if(PerformanceObserver.supportedEntryTypes.includes(e)){var n=new PerformanceObserver((function(e){Promise.resolve().then((function(){t(e.getEntries())}))}));return n.observe(Object.assign({type:e,buffered:!0},r||{})),n}}catch(e){}},q=function(e,t,r,n){var i,o;return function(a){t.value>=0&&(a||n)&&((o=t.value-(i||0))||void 0===i)&&(i=t.value,t.delta=o,t.rating=function(e,t){return e>t[1]?"poor":e>t[0]?"needs-improvement":"good"}(t.value,r),e(t))}},Z=function(e){var t=function(t){"pagehide"!==t.type&&"hidden"!==document.visibilityState||e(t)};addEventListener("visibilitychange",t,!0),addEventListener("pagehide",t,!0)},H=function(e){document.prerendering?addEventListener("prerenderingchange",(function(){return e()}),!0):e()},F=(new Date,0),U=1/0,G=0,X=function(e){e.forEach((function(e){e.interactionId&&(U=Math.min(U,e.interactionId),G=Math.max(G,e.interactionId),F=G?(G-U)/7+1:0)}))},Q=function(){return I?F:performance.interactionCount||0},K=function(){"interactionCount"in performance||I||(I=W("event",X,{type:"event",buffered:!0,durationThreshold:0}))},Y=[200,500],J=0,$=function(){return Q()-J},ee=[],te={},re=function(e){var t=ee[ee.length-1],r=te[e.interactionId];if(r||ee.length<10||e.duration>t.latency){if(r)r.entries.push(e),r.latency=Math.max(r.latency,e.duration);else{var n={id:e.interactionId,latency:e.duration,entries:[e]};te[n.id]=n,ee.push(n)}ee.sort((function(e,t){return t.latency-e.latency})),ee.splice(10).forEach((function(e){delete te[e.id]}))}},ne=i(2545);class ie extends p{constructor(r,n){var i;let o=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];if(super(r,n,R.t,o),i=this,v.il){if(this.pageHiddenTime=(0,C.e)(),this.performanceObserver,this.lcpPerformanceObserver,this.clsPerformanceObserver,this.fiRecorded=!1,"PerformanceObserver"in window&&"function"==typeof window.PerformanceObserver){this.performanceObserver=new PerformanceObserver((function(){return i.perfObserver(...arguments)}));try{this.performanceObserver.observe({entryTypes:["paint"]})}catch(e){}this.lcpPerformanceObserver=new PerformanceObserver((function(){return i.lcpObserver(...arguments)}));try{this.lcpPerformanceObserver.observe({entryTypes:["largest-contentful-paint"]})}catch(e){}this.clsPerformanceObserver=new PerformanceObserver((function(){return i.clsObserver(...arguments)}));try{this.clsPerformanceObserver.observe({type:"layout-shift",buffered:!0})}catch(e){}}this.fiRecorded=!1;["click","keydown","mousedown","pointerdown","touchstart"].forEach((e=>{(0,N.iz)(e,(function(){return i.captureInteraction(...arguments)}))})),function(e,t){t=t||{},H((function(){K();var r,n=V("INP"),i=function(e){e.forEach((function(e){e.interactionId&&re(e),"first-input"===e.entryType&&!ee.some((function(t){return t.entries.some((function(t){return e.duration===t.duration&&e.startTime===t.startTime}))}))&&re(e)}));var t,i=(t=Math.min(ee.length-1,Math.floor($()/50)),ee[t]);i&&i.latency!==n.value&&(n.value=i.latency,n.entries=i.entries,r())},o=W("event",i,{durationThreshold:t.durationThreshold||40});r=q(e,n,Y,t.reportAllChanges),o&&(o.observe({type:"first-input",buffered:!0}),Z((function(){i(o.takeRecords()),n.value<0&&$()>0&&(n.value=0,n.entries=[]),r(!0)})),B((function(){ee=[],J=Q(),n=V("INP"),r=q(e,n,Y,t.reportAllChanges)})))}))}((t=>{let{name:r,value:n,id:i}=t;(0,c.p)("timing",[r.toLowerCase(),n,{metricId:i}],void 0,e.D.pageViewTiming,this.ee)})),!0===(0,t.Mt)(this.agentIdentifier,"page_view_timing.long_task")&&(e=>{const t=t=>{t.forEach((t=>{const r={name:"LT",value:t.duration,info:{ltFrame:t.name,ltStart:t.startTime,ltCtr:t.attribution[0].containerType}};"window"!==r.info.ltCtr&&Object.assign(r.info,{ltCtrSrc:t.attribution[0].containerSrc,ltCtrId:t.attribution[0].containerId,ltCtrName:t.attribution[0].containerName}),e(r)}))};let r;try{PerformanceObserver.supportedEntryTypes.includes("longtask")&&(r=new PerformanceObserver((e=>{Promise.resolve().then((()=>{t(e.getEntries())}))})),r.observe({type:"longtask",buffered:!0}))}catch(e){}r&&(0,ne.L)((()=>{t(r.takeRecords())}),!0)})((t=>{let{name:r,value:n,info:i}=t;(0,c.p)("timing",[r.toLowerCase(),n,i],void 0,e.D.pageViewTiming,this.ee)})),(0,C.N)((()=>{this.pageHiddenTime=(0,u.z)(),(0,c.p)("docHidden",[this.pageHiddenTime],void 0,e.D.pageViewTiming,this.ee)}),!0),(0,N.bP)("pagehide",(()=>(0,c.p)("winPagehide",[(0,u.z)()],void 0,e.D.pageViewTiming,this.ee))),this.importAggregator()}}perfObserver(t,r){t.getEntries().forEach((t=>{"first-paint"===t.name?(0,c.p)("timing",["fp",Math.floor(t.startTime)],void 0,e.D.pageViewTiming,this.ee):"first-contentful-paint"===t.name&&(0,c.p)("timing",["fcp",Math.floor(t.startTime)],void 0,e.D.pageViewTiming,this.ee)}))}lcpObserver(t,r){var n=t.getEntries();if(n.length>0){var i=n[n.length-1];if(this.pageHiddenTime<i.startTime)return;var o=[i],a=this.addConnectionAttributes({});a&&o.push(a),(0,c.p)("lcp",o,void 0,e.D.pageViewTiming,this.ee)}}clsObserver(t){t.getEntries().forEach((t=>{t.hadRecentInput||(0,c.p)("cls",[t],void 0,e.D.pageViewTiming,this.ee)}))}addConnectionAttributes(e){var t=navigator.connection||navigator.mozConnection||navigator.webkitConnection;if(t)return t.type&&(e["net-type"]=t.type),t.effectiveType&&(e["net-etype"]=t.effectiveType),t.rtt&&(e["net-rtt"]=t.rtt),t.downlink&&(e["net-dlink"]=t.downlink),e}captureInteraction(r){if(r instanceof t.Yu.EV&&!this.fiRecorded){var n=Math.round(r.timeStamp),i={type:r.type};this.addConnectionAttributes(i);const o=(0,t.OP)(this.agentIdentifier).offset;n<=(0,u.z)()?i.fid=(0,u.z)()-n:n>o&&n<=Date.now()?(n-=o,i.fid=(0,u.z)()-n):n=(0,u.z)(),this.fiRecorded=!0,(0,c.p)("timing",["fi",n,i],void 0,e.D.pageViewTiming,this.ee)}}}!function(e,t,r){(t=function(e){var t=function(e,t){if("object"!=typeof e||null===e)return e;var r=e[Symbol.toPrimitive];if(void 0!==r){var n=r.call(e,t||"default");if("object"!=typeof n)return n;throw new TypeError("@@toPrimitive must return a primitive value.")}return("string"===t?String:Number)(e)}(e,"string");return"symbol"==typeof t?t:String(t)}(t))in e?Object.defineProperty(e,t,{value:r,enumerable:!0,configurable:!0,writable:!0}):e[t]=r}(ie,"featureName",R.t);const oe={dedicated:Boolean(v._A?.Worker),shared:Boolean(v._A?.SharedWorker),service:Boolean(v._A?.navigator?.serviceWorker)};let ae,se,ce;var ue=i(6034);class de extends p{constructor(t,r){let n=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(t,r,ue.t9,n),function(e){if(!ae){if(oe.dedicated){ae=Worker;try{v._A.Worker=r(ae,"Dedicated")}catch(e){o(e,"Dedicated")}if(oe.shared){se=SharedWorker;try{v._A.SharedWorker=r(se,"Shared")}catch(e){o(e,"Shared")}}else n("Shared");if(oe.service){ce=navigator.serviceWorker.register;try{v._A.navigator.serviceWorker.register=(t=ce,function(){for(var e=arguments.length,r=new Array(e),n=0;n<e;n++)r[n]=arguments[n];return i("Service",r[1]?.type),t.apply(navigator.serviceWorker,r)})}catch(e){o(e,"Service")}}else n("Service");var t;return}n("All")}function r(e,t){return"undefined"==typeof Proxy?e:new Proxy(e,{construct:(e,r)=>(i(t,r[1]?.type),new e(...r))})}function n(t){v.v6||e("Workers/".concat(t,"/Unavailable"))}function i(t,r){e("Workers/".concat(t,"module"===r?"/Module":"/Classic"))}function o(t,r){e("Workers/".concat(r,"/SM/Unsupported")),(0,h.Z)("NR Agent: Unable to capture ".concat(r," workers."),t)}}((t=>(0,c.p)(ue.xS,[t],void 0,e.D.metrics,this.ee))),this.importAggregator()}}!function(e,t,r){(t=function(e){var t=function(e,t){if("object"!=typeof e||null===e)return e;var r=e[Symbol.toPrimitive];if(void 0!==r){var n=r.call(e,t||"default");if("object"!=typeof n)return n;throw new TypeError("@@toPrimitive must return a primitive value.")}return("string"===t?String:Number)(e)}(e,"string");return"symbol"==typeof t?t:String(t)}(t))in e?Object.defineProperty(e,t,{value:r,enumerable:!0,configurable:!0,writable:!0}):e[t]=r}(de,"featureName",ue.t9),new class{constructor(e){let t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:(0,O.ky)(16);this.agentIdentifier=t,this.sharedAggregator=new T({agentIdentifier:this.agentIdentifier}),this.features={},this.desiredFeatures=new Set(e.features||[]),this.desiredFeatures.add(A),Object.assign(this,(0,a.j)(this.agentIdentifier,e,e.loaderType||"agent")),this.start()}get config(){return{info:(0,t.C5)(this.agentIdentifier),init:(0,t.P_)(this.agentIdentifier),loader_config:(0,t.DL)(this.agentIdentifier),runtime:(0,t.OP)(this.agentIdentifier)}}start(){const t="features";try{const r=n(this.agentIdentifier),i=Array.from(this.desiredFeatures);i.sort(((t,r)=>e.p[t.featureName]-e.p[r.featureName])),i.forEach((t=>{if(r[t.featureName]||t.featureName===e.D.pageViewEvent){const e=(0,s.Z)(t.featureName),n=e.every((e=>r[e]));n||(0,h.Z)("".concat(t.featureName," is enabled but one or more dependent features has been disabled (").concat((0,S.P)(e),"). This may cause unintended consequences or missing data...")),this.features[t.featureName]=new t(this.agentIdentifier,this.sharedAggregator)}})),(0,k.Qy)(this.agentIdentifier,this.features,t)}catch(e){(0,h.Z)("Failed to initialize all enabled instrument classes (agent aborted) -",e);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,k.fP)();return delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.[t],delete this.sharedAggregator,r.ee?.abort(),delete r.ee?.get(this.agentIdentifier),!1}}}({features:[A,ie,de],loaderType:"lite"})})(),window.NRBA=o})();</script> <noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style> </noscript><script async src="https://web.archive.org/web/20230328150716js_/https://www.googletagmanager.com/gtag/js?id=UA-66610693-3"></script> <script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {cookie_flags: 'SameSite=None;Secure'});gtag("config", "UA-66610693-3", {"groups":"default","anonymize_ip":true,"page_placeholder":"PLACEHOLDER_page_path","link_attribution":true,"allow_ad_personalization_signals":false,"custom_map":{"dimension2":"node_title","dimension3":"node_id","dimension7":"content_type"}});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("config", "UA-33523145-1", {"groups":"default","anonymize_ip":true,"page_placeholder":"PLACEHOLDER_page_path","link_attribution":true,"allow_ad_personalization_signals":false,"custom_map":{"dimension2":"node_title","dimension3":"node_id","dimension7":"content_type"}});gtag("event", "custom", {"node_title":"Baldrige Performance Excellence Program","node_id":"772121","content_type":"Laboratory\/Organizational Unit"});</script> <link rel="canonical" href="https://web.archive.org/web/20230328150716/https://www.nist.gov/baldrige"/> <link rel="shortlink" href="https://web.archive.org/web/20230328150716/https://www.nist.gov/node/772121"/> <meta name="description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta name="dcterms.title" content="Baldrige Performance Excellence Program"/> <meta name="dcterms.description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta name="dcterms.date" content="2015-12-18T12:58-05:00"/> <meta name="dcterms.type" content="text"/> <meta name="dcterms.format" content="text/html"/> <meta name="dcterms.identifier" content="https://www.nist.gov/baldrige"/> <meta name="dcterms.source" content="NIST"/> <meta name="dcterms.created" content="2015-12-18T12:58-05:00"/> <meta name="dcterms.modified" content="2023-03-02T08:23-05:00"/> <meta name="citation_title" content="Baldrige Performance Excellence Program | NIST"/> <meta property="og:site_name" content="NIST"/> <meta property="og:type" content="Article"/> <meta property="og:url" content="https://web.archive.org/web/20230328150716/https://www.nist.gov/baldrige"/> <meta property="og:title" content="Baldrige Performance Excellence Program"/> <meta property="og:description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta property="article:published_time" content="2015-12-18T12:58-05:00"/> <meta property="article:modified_time" content="2023-03-02T08:23-05:00"/> <meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA"/> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:site" content="NIST"/> <meta name="twitter:description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta name="twitter:title" content="Baldrige Performance Excellence Program"/> <meta name="twitter:url" content="https://web.archive.org/web/20230328150716im_/https://www.nist.gov/baldrige"/> <meta name="Generator" content="Drupal 9 (https://www.drupal.org)"/> <meta name="MobileOptimized" content="width"/> <meta name="HandheldFriendly" content="true"/> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <meta name="nist_search_modified" class="elastic" content="2023-03-02T08:23:00-05:00"/> <script type="application/ld+json">{ "@context": "https://web.archive.org/web/20230328150716/https://schema.org", "@graph": [ { "@type": "Article", "headline": "Baldrige Performance Excellence Program | NIST", "description": "\u003Cp\u003EThe Baldrige Program oversees the nation\u0026#039;s only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework.", "image": { "@type": "ImageObject", "representativeOfPage": "True" }, "datePublished": "2015-12-18T12:58-05:00", "dateModified": "2023-03-02T08:23-05:00" } ] }</script> <meta name="nist_search_bundle" class="elastic" content="laboratory_organizational_unit"/> <link rel="icon" href="/web/20230328150716im_/https://www.nist.gov/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon"/> <title>Baldrige Performance Excellence Program | NIST</title> <link rel="stylesheet" media="all" href="/web/20230328150716cs_/https://www.nist.gov/sites/default/files/css/css_F2gAVVlSdR3arDUpXp31o79SNgjcEodwd2bnXsnktzU.css"/> <link rel="stylesheet" media="screen" href="/web/20230328150716cs_/https://www.nist.gov/sites/default/files/css/css_gD8QmGaNfUQuThtjB-S0EwEOZZNJP1QfUU1bDdLHbMU.css"/> <link rel="stylesheet" media="print" href="/web/20230328150716cs_/https://www.nist.gov/sites/default/files/css/css_zbjDhj-AmeVwgu9y0DlPwEfp7l-a5BpoK3MpoGmRB6o.css"/> <link rel="stylesheet" media="all" href="/web/20230328150716cs_/https://www.nist.gov/sites/default/files/css/css_PV0KmreUx3hVeYI6yGypf71UDz9BSQl1Z5DjiESDh-Y.css"/> <link rel="stylesheet" media="screen" href="/web/20230328150716cs_/https://www.nist.gov/sites/default/files/css/css_dXhP8gFSR5hd16LUS1TrwJ15l9WTOxqff1l1a5ojF4o.css"/> <script src="/web/20230328150716js_/https://www.nist.gov/sites/default/files/js/js_VDwaIMNiRtzQn-NZvj1F9loIzJ-i4yEDiruzS8Z6Ejo.js"></script> </head> <body class="node-772121"> <a href="#main-content" class="visually-hidden focusable" data-elastic-exclude> Skip to main content </a> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <!-- nist-index-ignore-start --> <section data-elastic-exclude class="usa-banner" aria-label="Official government website"> <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"> <img class="usa-banner__header-flag" src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag"> </div> <div class="grid-col-fill tablet:grid-col-auto"> <p class="usa-banner__header-text">An official website of the United States government</p> <p class="usa-banner__header-action" aria-hidden="true">Here’s how you know</p> </div> <button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default"> <span class="usa-banner__button-text">Here’s how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner-default"> <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true"> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong> <br/> A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true"> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong> <br/> A <strong>lock</strong> ( <span class="icon-lock"> <svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false"> <title id="banner-lock-title">Lock</title> <desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg> </span> ) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section> <!-- nist-index-ignore-end --> <div data-elastic-exclude> <!-- nist-index-ignore-start --> <div class="nist-print-header" style="display:none;"> <p class="nist-print-header__url">https://www.nist.gov/baldrige</p> <img class="nist-print-header__logo" width="289" height="38" src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology"/> </div> <div class="usa-overlay"></div> <header class="usa-header nist-header--www nist-header--minimal" role="banner"> <div class="usa-navbar"> <div class="usa-logo flex-fill"> <a href="/web/20230328150716/https://www.nist.gov/" title="National Institute of Standards and Technology" aria-label="Home"> <img src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px"/> </a> </div> <div class="usa-header__right grid-row flex-auto"> <div class="grid-col-fill nist-header__search-group"> <form class="usa-search usa-search--small" accept-charset="UTF-8" action="/web/20230328150716/https://www.nist.gov/search" id="search_form" method="get"> <div role="search"> <label class="usa-sr-only" for="search-form">Search NIST</label> <input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128"> <button class="usa-button" type="submit"><img src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button> </div> </form> </div> <div class="grid-col-auto padding-left-1"> <button class="usa-menu-btn">Menu</button> </div> </div> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close">Close</button> <ul class="usa-nav__primary usa-accordion"> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-1"><span>Topics</span></button> <div id="primary_menu-1" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/topics" class="usa-nav__link">All Topics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/advanced-communications" class="usa-nav__link">Advanced communications</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/bioscience" class="usa-nav__link">Bioscience</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/buildings-construction" class="usa-nav__link">Buildings and construction</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/chemistry" class="usa-nav__link">Chemistry</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/climate" class="usa-nav__link">Climate</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/cybersecurity" class="usa-nav__link">Cybersecurity</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/electronics" class="usa-nav__link">Electronics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/energy" class="usa-nav__link">Energy</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/environment" class="usa-nav__link">Environment</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/fire" class="usa-nav__link">Fire</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/forensic-science" class="usa-nav__link">Forensic science</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/health" class="usa-nav__link">Health</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/information-technology" class="usa-nav__link">Information technology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/infrastructure" class="usa-nav__link">Infrastructure</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/manufacturing" class="usa-nav__link">Manufacturing</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/materials" class="usa-nav__link">Materials</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/metrology" class="usa-nav__link">Metrology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/nanotechnology" class="usa-nav__link">Nanotechnology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/neutron-research" class="usa-nav__link">Neutron research</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/performance-excellence" class="usa-nav__link">Performance excellence</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/physics" class="usa-nav__link">Physics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/public-safety" class="usa-nav__link">Public safety</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/resilience" class="usa-nav__link">Resilience</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/standards" class="usa-nav__link">Standards</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/transportation" class="usa-nav__link">Transportation</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link" href="/web/20230328150716/https://www.nist.gov/publications">Publications</a> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link usa-current" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs &amp; Major Programs</span></button> <div id="primary_menu-3" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/labs-major-programs/laboratories" class="usa-nav__link">Laboratories</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230328150716/https://www.nist.gov/ctl" class="usa-nav__link">Communications Technology Laboratory</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/el" class="usa-nav__link">Engineering Laboratory</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/itl" class="usa-nav__link">Information Technology Laboratory</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/mml" class="usa-nav__link">Material Measurement Laboratory</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/pml" class="usa-nav__link">Physical Measurement Laboratory</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/labs-major-programs/user-facilities" class="usa-nav__link">User Facilities</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230328150716/https://www.nist.gov/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/cnst" class="usa-nav__link">CNST NanoFab</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/laboratories/projects-programs" class="usa-nav__link">Research Projects</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/laboratories/tools-instruments" class="usa-nav__link">Tools &amp; Instruments</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/labs-major-programs/major-programs" class="usa-nav__link usa-current">Major Programs</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230328150716/https://www.nist.gov/baldrige" class="usa-nav__link usa-current">Baldrige Performance Excellence Program</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/chips" class="usa-nav__link">CHIPS for America Initiative</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/oam" class="usa-nav__link">Office of Advanced Manufacturing</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/spo" class="usa-nav__link">Special Programs Office</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/tpo" class="usa-nav__link">Technology Partnerships Office</a> </li> </ul> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services &amp; Resources</span></button> <div id="primary_menu-4" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/services-resources/standards-and-measurements" class="usa-nav__link">Standards and Measurements</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230328150716/https://www.nist.gov/calibrations" class="usa-nav__link">Calibration Services</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/nist-quality-system" class="usa-nav__link">Quality System</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/standardsgov" class="usa-nav__link">Standards.gov</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/pml/owm" class="usa-nav__link">Office of Weights and Measures</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/services-resources/software" class="usa-nav__link">Software</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/data" class="usa-nav__link">Data</a> <ul class="usa-nav__submenu-list"> <li> <a href="https://web.archive.org/web/20230328150716/https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a> </li> <li> <a href="https://web.archive.org/web/20230328150716/https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/srd" class="usa-nav__link">Standard Reference Data (SRD)</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/shop" class="usa-nav__link">Storefront</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/tpo" class="usa-nav__link">License &amp; Patents</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="https://web.archive.org/web/20230328150716/https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/nist-research-library" class="usa-nav__link">NIST Research Library</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News &amp; Events</span></button> <div id="primary_menu-5" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/news-events/news" class="usa-nav__link">News</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/news-events/events" class="usa-nav__link">Events</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/blogs" class="usa-nav__link">Blogs</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/feature-stories" class="usa-nav__link">Feature Stories</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/awards" class="usa-nav__link">Awards</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/video-gallery" class="usa-nav__link">Video Gallery</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/image-gallery" class="usa-nav__link">Image Gallery</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/director/pao/media-contacts" class="usa-nav__link">Media Contacts</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button> <div id="primary_menu-6" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/about-nist" class="usa-nav__link">About Us</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/about-nist/contact-us" class="usa-nav__link">Contact Us</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/about-nist/visit" class="usa-nav__link">Visit</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/careers" class="usa-nav__link">Careers</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/director/nist-organization-structure" class="usa-nav__link">Our Organization</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230328150716/https://www.nist.gov/director" class="usa-nav__link">Office of the Director</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/director/nist-organization-structure/budget-planning" class="usa-nav__link">Budget &amp; Planning</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/about-nist/work-nist" class="usa-nav__link">Work with NIST</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/history" class="usa-nav__link">History</a> <ul class="usa-nav__submenu-list"> <li> <a href="https://web.archive.org/web/20230328150716/http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/nist-museum" class="usa-nav__link">NIST Museum</a> </li> <li> <a href="/web/20230328150716/https://www.nist.gov/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230328150716/https://www.nist.gov/education" class="usa-nav__link">Educational Resources</a> </li> </ul> </div> </div> </div> </li> </ul> </div> </nav> </header> <!-- nist-index-ignore-end --> </div> <div class="grid-container"> <div data-drupal-messages-fallback class="hidden"></div> </div> <div id="block-nist-www-content" class="nist-block"> <section class="nist-page__content usa-section clearfix"> <a id="main-content" tabindex="-1"></a> <div class="nist-section-header nist-section-header--menu"> <div class="nist-section-header__main grid-container"> <div class="grid-row"> <div class="nist-section-header__title tablet-lg:grid-col-4"> <h1 class="nist-page__title">Baldrige Performance Excellence Program</h1> </div> <div class="nist-section-header__desc tablet-lg:grid-col-8"> <div class="text-with-summary"> <p>The Baldrige Program oversees the nation&#039;s only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework. We invite you to learn about the Baldrige community dedicated to helping organizations improve.</p> </div> </div> </div> </div> </div> <div class="grid-container margin-top-4"> <div class="grid-row grid-gap-6"> <aside class="nist-page__region nist-page__region--sidebar-first tablet-lg:grid-col-4 desktop-lg:grid-col-3"> <div> <div class="nist-block"> <!-- nist-index-ignore-start --> <div data-elastic-exclude="" class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/baldrige" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/medium/public/images/2018/07/10/2014_baldrige_program_logo.jpg?itok=BVPu3DMC" width="220" height="94" alt="Baldrige Performance Excellence Program Logo" loading="lazy" typeof="foaf:Image"/> </a> </div> <!-- nist-index-ignore-end --> </div> <!-- nist-index-ignore-start --> <div data-elastic-exclude="" class="nist-block"> <nav> <ul class="usa-sidenav usa-accordion "> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works" data-drupal-link-system-path="">How Baldrige Works</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige" data-drupal-link-system-path="">About Baldrige</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts" data-drupal-link-system-path="">Baldrige Impacts</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history" data-drupal-link-system-path="">History</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1-2" class="usa-sidenav__sublist"> <li> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/malcolm-baldrige-biography" data-drupal-link-system-path="">Malcolm Baldrige Biography</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-process-integrity" data-drupal-link-system-path="">Baldrige Process Integrity</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs" data-drupal-link-system-path="">Baldrige FAQs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director" data-drupal-link-system-path="">Baldrige Director</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director/organization-chart" data-drupal-link-system-path="">Organization Chart</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community" data-drupal-link-system-path="">Baldrige Community</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/examiners-list" data-drupal-link-system-path="">Examiners</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230328150716/https://www.nist.gov/baldrige/examiner-resources" data-drupal-link-system-path="">Examiner Resources</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/board-overseers" data-drupal-link-system-path="">Board of Overseers</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel" data-drupal-link-system-path="">Judges Panel</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/executive-fellows" data-drupal-link-system-path="">Executive Fellows</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-foundation" data-drupal-link-system-path="">Baldrige Foundation</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" data-drupal-link-system-path="">State &amp; Local Baldrige-Based Programs</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-ambassadors" data-drupal-link-system-path="">Baldrige Ambassadors</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/communities-excellence-2026" data-drupal-link-system-path="">Communities of Excellence 2026</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/international-award-programs" data-drupal-link-system-path="">International Award Programs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room" data-drupal-link-system-path="">News/Media Room</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room/researchers" data-drupal-link-system-path="">Researchers</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing" data-drupal-link-system-path="">Self-Assessing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/getting-started" data-drupal-link-system-path="">Getting Started</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-key-terms" data-drupal-link-system-path="">Baldrige Key Terms</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/improvement-tools" data-drupal-link-system-path="">Improvement Tools</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress" data-drupal-link-system-path="">Are We Making Progress?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress-leaders" data-drupal-link-system-path="">Are We Making Progress as Leaders?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/improvement-tools/easyinsight-take-first-step-toward-baldrige-self" data-drupal-link-system-path="">easyInsight: Take a First Step Toward a Baldrige Self-Assessment</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" data-drupal-link-system-path="">Are You a Role-Model Leader?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/improvement-tools/integrating-baldrige-other-tools" data-drupal-link-system-path="">Integrating Baldrige with Other Tools</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector" data-drupal-link-system-path="">Baldrige by Sector</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing" data-drupal-link-system-path="">Manufacturing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing/are-you-ready-address-your-business-challenges" data-drupal-link-system-path="">Are You Ready to Address Your Business Challenges and Get National Recognition?</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/service" data-drupal-link-system-path="">Service</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/small-business" data-drupal-link-system-path="">Small Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/nonprofitgovernment" data-drupal-link-system-path="">Nonprofit/Government</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services" data-drupal-link-system-path="">Products &amp; Services</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative" data-drupal-link-system-path="">Baldrige Cybersecurity Initiative</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-excellence-builder" data-drupal-link-system-path="">Baldrige Excellence Builder</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" data-drupal-link-system-path="">Baldrige Executive Fellows Program</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-connect" data-drupal-link-system-path="">Baldrige Connect</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/become-baldrige-examiner" data-drupal-link-system-path="">Become a Baldrige Examiner</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-examiner-training-experience" data-drupal-link-system-path="">Baldrige Examiner Training Experience</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/shop-baldrige-gear" data-drupal-link-system-path="">Shop Baldrige Gear</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications" data-drupal-link-system-path="">Publications</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit" data-drupal-link-system-path="">Business/Nonprofit</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/baldrige-excellence-framework-graphics" data-drupal-link-system-path="">Baldrige Excellence Framework Graphics</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-case-study" data-drupal-link-system-path="">Baldrige Case Study</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige" data-drupal-link-system-path="">Blogrige</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/do-you-really-want-employees-stay" data-drupal-link-system-path="">Insights on the Road to Performance Excellence</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/conferences" data-drupal-link-system-path="">Conferences</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-5"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-5" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/qe" data-drupal-link-system-path="">Quest for Excellence Conference</a> </li> <li class="usa-sidenav__item"> <a href="https://web.archive.org/web/20230328150716/https://www.baldrigeconference.org/" data-drupal-link-system-path="">Baldrige Fall Conference</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/conferences/baldrige-exhibit-schedule" data-drupal-link-system-path="">Baldrige Exhibit Schedule</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/award-recipients" data-drupal-link-system-path="">Award Recipients</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-6"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-6" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/news-events/news/2022/03/three-organizations-win-2021-baldrige-awards-performance-excellence" data-drupal-link-system-path="">Current Baldrige Recipients</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/award-recipients/name-trademark-guidelines" data-drupal-link-system-path="">Name &amp; Trademark Guidelines</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-award/award-process-fees" data-drupal-link-system-path="">Award Process Fees</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-award/feedback-report" data-drupal-link-system-path="">The Feedback Report</a> </li> </ul> </li> </ul> </nav> </div> <!-- nist-index-ignore-end --> <!-- nist-index-ignore-start --> <div data-elastic-exclude="" class="nist-block nist-social__wrapper--block"> <h2 class="nist-block__title">Connect with us</h2> <div><a href="https://web.archive.org/web/20230328150716/https://www.twitter.com/BaldrigeProgram" class="nist-social nist-social--twitter" title="Twitter"><span>Twitter</span></a><a href="https://web.archive.org/web/20230328150716/https://public.govdelivery.com/accounts/USNIST/subscriber/new?qsp=2561" class="nist-social nist-social--envelope" title="GovDelivery"><span>GovDelivery</span></a><a href="https://web.archive.org/web/20230328150716/https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube"><span>Youtube</span></a></div> </div> <!-- nist-index-ignore-end --> </div> </aside> <div class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"> <div class="nist-block"> <div class="paragraph paragraph--type--hero paragraph--view-mode--default"> <div class="nist-hero grid-row grid-gap-2"> <div class="nist-hero__item tablet:grid-col-12 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/qe"> <picture> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.webp?itok=RmYgGT-2 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/2400_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.webp?itok=rFfHuL76 2x" media="(min-width: 1200px)" type="image/webp" width="1200" height="600"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.webp?itok=6hlfM8VM 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.webp?itok=RmYgGT-2 2x" media="(min-width: 480px)" type="image/webp" width="600" height="300"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.webp?itok=DZf5Pgp4 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.webp?itok=6hlfM8VM 2x" media="(min-width: 0px)" type="image/webp" width="300" height="150"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=RmYgGT-2 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/2400_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=rFfHuL76 2x" media="(min-width: 1200px)" type="image/jpeg" width="1200" height="600"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=6hlfM8VM 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=RmYgGT-2 2x" media="(min-width: 480px)" type="image/jpeg" width="600" height="300"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=DZf5Pgp4 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=6hlfM8VM 2x" media="(min-width: 0px)" type="image/jpeg" width="300" height="150"/> <img loading="eager" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2023/03/02/Quest2023-main-1440x720_0.jpg?itok=RmYgGT-2" width="1200" height="600" alt="Join us for the 34th Quest for Excellence Conference, April 2-5, 2023 at the Gaylord National Harbor near Washington, D.C." typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/qe"> <div class="text">Learn how to achieve outstanding performance. Register Today!</div> </a> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--hero paragraph--view-mode--default"> <div class="nist-hero grid-row grid-gap-2"> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program"> <picture> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.webp?itok=WytFrjlO 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2016/09/29/baldrige-fellows-smhero.webp?itok=wXGkA1we 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2016/09/29/baldrige-fellows-smhero.webp?itok=zNP-s15r 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.webp?itok=WytFrjlO 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.jpg?itok=WytFrjlO 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2016/09/29/baldrige-fellows-smhero.jpg?itok=wXGkA1we 2x" media="(min-width: 480px)" type="image/jpeg" width="600" height="360"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2016/09/29/baldrige-fellows-smhero.jpg?itok=zNP-s15r 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.jpg?itok=WytFrjlO 2x" media="(min-width: 0px)" type="image/jpeg" width="300" height="180"/> <img loading="eager" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.jpg?itok=WytFrjlO" width="600" height="360" alt="Baldrige Executive Fellows Program Leadership Development. Executive pointing out Leadership Development." title="Baldrige Executive Fellows Program" typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program"> <div class="text">Become a Baldrige Fellow</div> </a> </div> </div> </div> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"> <picture> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.webp?itok=94z95Qkv 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2019/02/06/framework-2019-2020-sm.webp?itok=3rIuni9J 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2019/02/06/framework-2019-2020-sm.webp?itok=YiRGijKb 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.webp?itok=94z95Qkv 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.jpg?itok=94z95Qkv 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2019/02/06/framework-2019-2020-sm.jpg?itok=3rIuni9J 2x" media="(min-width: 480px)" type="image/jpeg" width="600" height="360"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2019/02/06/framework-2019-2020-sm.jpg?itok=YiRGijKb 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.jpg?itok=94z95Qkv 2x" media="(min-width: 0px)" type="image/jpeg" width="300" height="180"/> <img loading="eager" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.jpg?itok=94z95Qkv" width="600" height="360" alt="2019-2020 Baldrige Excellence Framework cover" title="2019-2020 Baldrige Excellence Framework cover" typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"> <div class="text">Purchase Your Copy Today</div> </a> </div> </div> </div> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/examiner-resources"> <picture> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.webp?itok=dF5DFXxx 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2020/03/24/Examiner-Resources-Online-Hero.webp?itok=N4eaNJuh 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2020/03/24/Examiner-Resources-Online-Hero.webp?itok=HMqYXqtH 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.webp?itok=dF5DFXxx 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg?itok=dF5DFXxx 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg?itok=N4eaNJuh 2x" media="(min-width: 480px)" type="image/jpeg" width="600" height="360"/> <source srcset="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg?itok=HMqYXqtH 1x, /web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg?itok=dF5DFXxx 2x" media="(min-width: 0px)" type="image/jpeg" width="300" height="180"/> <img loading="eager" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg?itok=dF5DFXxx" width="600" height="360" alt="Woman at desk working on a laptop." title="Examiner-Resources-Online-Hero.jpg" typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="/web/20230328150716/https://www.nist.gov/baldrige/examiner-resources"> <div class="text">Baldrige Examiner Resources</div> </a> </div> </div> </div> </div> </div> <div class="nist-content-row nist-content-row--width-legible paragraph paragraph--type--text paragraph--view-mode--default"> <div class="nist-block text-long"><h2 class="nist-block__title">IMPACT OF BALDRIGE</h2> <div class="grid-row grid-gap"> <div class="grid-col"> <figure class="align-center nist-image" data-link="/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts"><a href="/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts"><img alt="Baldrige Impacts Data" height="231" loading="lazy" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/960_x_960_limit/public/images/labs-ous/bpep-impact-infographic-homepage.png?itok=NkuiEb1c" typeof="foaf:Image" width="399"></a><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> </figcaption></figure></div> <div class="grid-col last"> <div class="views-field views-field-field-callout-2"> <div class="field-content callout__body"> <div class="tex2jax"> <p><a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="7e531aaa-dd6a-4973-9a08-6b90b265a082" href="/web/20230328150716/https://www.nist.gov/document/metrology-organizational-performance-world-standards-day-paper-july-6-2015pdf" title="The-Metrology-of-Organizational-Performance-World-Standards-Day-Paper-July-6-2015.pdf" class="media-link-ga " data-file-url="https://www.nist.gov/system/files/documents/baldrige/The-Metrology-of-Organizational-Performance-World-Standards-Day-Paper-July-6-2015.pdf">Baldrige Framework Is Worldwide Standard for Excellence</a><span> </span>PDF</p> <p><a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/news-events/news/2015/07/baldrige-helps-health-care-organizations-provide-superior-patient">Baldrige Helps Health Care Organizations Provide Superior Patient Experience</a></p> <p><a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="14ef3dea-bb20-44e8-9199-d80473c5ea0b" href="/web/20230328150716/https://www.nist.gov/document/improvinggovernmentperformancethegreatpromiseofthebaldrigeexcellenceframeworkpdf" title="improving_government_performance_the_great_promise_of_the_baldrige_excellence_framework.pdf" class="media-link-ga " data-file-url="https://www.nist.gov/system/files/documents/2016/10/27/improving_government_performance_the_great_promise_of_the_baldrige_excellence_framework.pdf">Improving Government Performance: The Great Promise of the Baldrige Excellence Framework</a> PDF</p> <p><a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts">Baldrige Program Impacts, including the Economic Evaluation of BPEP</a><br>  </p> </div> </div> </div> </div> </div> <h2 class="nist-block__title">Baldrige Program External Review</h2> <div class="grid-row grid-gap"> <div class="grid-col"> <figure class="align-center nist-image"><img alt="Baldrige Program External Review text showing a group of people talking." height="288" loading="lazy" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/11/03/BPEP-External-Review_0.jpg?itok=SYBdE17Y" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Rawpixel.com/Shutterstock </div> </figcaption></figure><p> </p> </div> <div class="grid-col"> <p>Learn about the Baldrige Program External Review and view monthly updates to stay informed of the assessment progress.</p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-program-external-review#about" title="Baldrige Program External Review">About the Review</a></p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-program-external-review#impacts" title="Baldrige Program External Review">Program Review Impacts</a></p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230328150716/https://www.nist.gov/baldrige/baldrige-program-external-review#products" title="Baldrige Program External Review">Available Products and Services</a></p> </div> </div> <hr><p> </p> <div class="grid-row grid-gap"> <div class="grid-col-3"> <figure class="align-center nist-image"><img alt="Baldrige Foundation Logo" height="78" loading="lazy" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/220_x_220_limit/public/images/2016/09/28/baldrige_foundation_logo_transparent.jpg?itok=mZz8_FKO" title="Baldrige Foundation Logo" typeof="foaf:Image" width="220"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> </figcaption></figure></div> <div class="grid-col-9"> <h3 class="pane pane--nist-node-html-title-pane">Foundation for the Malcolm Baldrige National Quality Award</h3> <p>Visit the <a href="https://web.archive.org/web/20230328150716/http://baldrigefoundation.org/">Baldrige Foundation</a> to learn how it supports the Baldrige Program and what you can do to help.</p> </div> </div></div> </div> <div class="paragraph paragraph--type--dynamic-content-list-ou paragraph--view-mode--default"> <div class="nist-block "> <h2 class="nist-block__title"> <div class="string">News and Updates</div> </h2> <div class="viewsreference"><div class="views-element-container"><div class="js-view-dom-id-897068e54df20dcb276e6997433856d83eff47c6bc8b10258ddbefbafc75b5e9"> <div> <article role="article" about="/news-events/news/2023/02/2023-2024-baldrige-excellence-education-and-health-care-frameworks-now" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/news-events/news/2023/02/2023-2024-baldrige-excellence-education-and-health-care-frameworks-now" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/02/07/2023-2024-hc-ed-framework-now-available-news.jpg?itok=Ez_WzB4h" width="100" height="64" alt="2023-2024-hc-ed-framework-now-available-news.jpg" loading="lazy" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/news-events/news/2023/02/2023-2024-baldrige-excellence-education-and-health-care-frameworks-now"><span property="schema:name">2023-2024 Baldrige Excellence Education and Health Care Frameworks Now Available</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-02-10T12:00:00Z">February 10, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary">The Baldrige Performance Excellence Program has released the 2023–2024 Baldrige Excellence ® Framework (Education) and 2023–2024 Baldrige Excellence Framework ®</div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/01/2023-2024-baldrige-excellence-framework-businessnonprofit-now-available" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/news-events/news/2023/01/2023-2024-baldrige-excellence-framework-businessnonprofit-now-available" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2022/12/19/2023-2024-Baldrige-Excellence-Framework-Featured-cover.jpg?itok=EnEJI-Ke" width="78" height="100" alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit feature image" loading="lazy" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/news-events/news/2023/01/2023-2024-baldrige-excellence-framework-businessnonprofit-now-available"><span property="schema:name">2023-2024 Baldrige Excellence Framework Business/Nonprofit Now Available</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-01-09T12:00:00Z">January 9, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary">The Baldrige Performance Excellence Program has released the 2023–2024 Baldrige Excellence Framework® (Business/Nonprofit): Proven Leadership and Management</div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2022/10/baldrige-programs-external-review-kicks" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/news-events/news/2022/10/baldrige-programs-external-review-kicks"><span property="schema:name">Baldrige Program&#039;s External Review Kicks Off</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2022-10-31T12:00:00Z">October 31, 2022</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary">The Baldrige Performance Excellence Program (BPEP) is pleased to announce that a firm has been selected and will soon begin the planned comprehensive</div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2022/09/baldrige-program-update" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/news-events/news/2022/09/baldrige-program-update"><span property="schema:name">Baldrige Program Update</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2022-09-01T12:00:00Z">September 1, 2022</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary">We have more good news to share! Read on for several important announcements. External Review The Baldrige Performance Excellence Program is pleased to announce</div> </div> </div> </article> </div> <footer> <div class="link-list"><a href="/web/20230328150716/https://www.nist.gov/news-events/news-updates/org/5626">View All News and Updates</a></div> </footer> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--dynamic-content-list-ou paragraph--view-mode--default"> <div class="nist-block "> <h2 class="nist-block__title"> <div class="string">Blogrige</div> </h2> <div class="viewsreference"><div class="views-element-container"><div class="js-view-dom-id-44c7bcb2d99a1ad3edc9624af1880a14dc7335a80406b44f78c12b3116efae30"> <div> <article role="article" about="/blogs/blogrige/don-berwick-share-health-care-insights-baldrige-conference" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/don-berwick-share-health-care-insights-baldrige-conference" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/03/27/Donald-Berwick-blog.jpg?itok=fpNIMcPV" width="100" height="63" alt="Closing Keynote Speaker for 34th Quest for Excellence Donald Berwick photo." loading="lazy" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/don-berwick-share-health-care-insights-baldrige-conference"><span>Don Berwick to Share Health Care Insights at Baldrige Conference</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-03-28T12:00:00Z">March 28, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary">During the Baldrige Program’s 34th Quest for Excellence® Conference next week, Donald (“Don”) Berwick will draw on his leading expertise and experience in U.S</div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/do-you-really-want-employees-stay" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/do-you-really-want-employees-stay" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2019/08/14/insights-on-the-road-to-performance-excellence.jpg?itok=7PXFGXDb" width="100" height="63" alt="Insights on the road to performance excellence by Dr. Harry Hertz, Director Emeritus Baldrige Performance Excellence Program. Shows him driving in a car looking at road signs for Results at next exit." loading="lazy" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/do-you-really-want-employees-stay"><span>Do You Really Want Employees to Stay?</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-03-14T12:00:00Z">March 14, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary">The factors affecting employee engagement have changed dramatically over the last few years. In consideration of off-site employees returning to the office/work</div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/quest-keynote-speaker-share-toolkit-innovation" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/quest-keynote-speaker-share-toolkit-innovation" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/03/03/Quest-Keynote-Share-Toolkit-Innovation.jpg?itok=XFHZtZIi" width="100" height="100" alt="34th Quest Conference Opening Keynote Speaker Duncan Wardle photo." loading="lazy" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/quest-keynote-speaker-share-toolkit-innovation"><span>Quest Keynote Speaker to Share a Toolkit for Innovation</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-03-07T12:00:00Z">March 7, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary">At the Baldrige Program's upcoming, 34th Quest for Excellence® Conference, Duncan Wardle will draw on his experience as founder of ID8 and former head of</div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/best-practices-weathering-staffing-storms-part-ii" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/best-practices-weathering-staffing-storms-part-ii" hreflang="en"><img src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/02/16/Best-Practices-Weathering-Staffing-Storms-Part2.jpg?itok=pSXY8jK4" width="100" height="63" alt="Group of co-workers standing together in conference room. " loading="lazy" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige/best-practices-weathering-staffing-storms-part-ii"><span>Best Practices for Weathering “Staffing Storms” (Part II)</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-02-28T12:00:00Z">February 28, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary">In the recent article “The Perfect Storm of Staffing Shortages” in the Winter 2022 edition of Arkansas Hospitals magazine, Kay Kendall discusses the “throes of</div> </div> </div> </article> </div> <footer> <div class="link-list"><a href="/web/20230328150716/https://www.nist.gov/blogs/blogrige">View more</a></div> </footer> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"> <div class="nist-resource-block "> <div class="nist-resource-block__title-bar"> <div class="nist-resource-block__title"> <div class="nist-resource-block__icon"> </div> <h2> <div class="string">Baldrige Executive Fellows Program</div> </h2> </div> </div> <div class="nist-resource-block__content"> <div class="nist-block"> <div class="text-long"><div class="grid-row grid-gap"> <div class="grid-col"> <p> </p> <figure class="align-center nist-image"><img alt="Baldrige Executive Fellows Program showing man pointing to Leadership Development in the Criteria Overview." height="329" loading="lazy" src="/web/20230328150716im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/04/27/fellows-artwork-home.jpg?itok=k5ZhHVDR" typeof="foaf:Image" width="400"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> sdecoret/Shutterstock </div> </figcaption></figure><p class="text-align-center"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ae168616-16e1-4fb7-96b5-e7598a616f98" href="/web/20230328150716/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" title="Baldrige Executive Fellows Program">Learn More</a></p> </div> <div class="grid-col last"> <hr><p class="text-align-center">What Executive Fellows Are Saying</p> <h2 class="text-align-center"><em>walk the talk</em></h2> <p class="text-align-center">Jo Ann Jenkins, Chief Executive Officer, AARP Inc.<br> __________________________________<br><br> I was able to establish invaluable connections and garner insights into how other leading organizations are developing and implementing innovative, effective strategies in support of operational excellence and leadership development. A significant insight is that the leadership and senior management must  model its organization's mission consistently, with passion and enthusiasm. They must truly "walk the talk"—particularly during times of change.<br>  </p> <hr></div> </div></div> </div> </div> </div> </div> <div class="grid-container"> <div class="nist-page__region nist-page__region--content-bottom"> <div class="nist-block nist-block--contact"> <h2 class="nist-block__title">Contacts</h2> <div class="nist-contact"> <ul class="nist-contact__items"> <li class="nist-contact__item"> <div class="nist-contact__name"> Baldrige Customer Service </div> <div> <a href="https://web.archive.org/web/20230328150716/mailto:baldrige@nist.gov ">baldrige@nist.gov </a> </div> <div> (301) 975-2036 </div> <div> NIST/BPEP <br> 100 Bureau Drive, M/S 1020 <br> Gaithersburg, MD 20899-1020 </div> </li> </ul> </div> </div> </div> </div> </section> </div> <div data-elastic-exclude> <!-- nist-index-ignore-start --> <footer class="nist-footer padding-bottom-4"> <div class="grid-container nist-footer__info"> <div class="grid-row"> <div class="tablet:grid-col-6"> <div class="nist-footer__logo"> <a href="/web/20230328150716/https://www.nist.gov/" title="National Institute of Standards and Technology" rel="home"> <img class="nist-footer__logo-img" src="/web/20230328150716im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px"/> </a> </div> <div class="nist-footer__contact"> <h3 class="nist-footer__contact-heading">HEADQUARTERS</h3> <address> 100 Bureau Drive<br> Gaithersburg, MD 20899<br> <a href="https://web.archive.org/web/20230328150716/tel:301-975-2000">301-975-2000</a> </address> <p> <a href="https://web.archive.org/web/20230328150716/mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/visit">Our Other Offices</a> </p> </div> </div> <div class="tablet:grid-col-6"> <div class="nist-footer__social-links"> <a class="nist-social nist-social--twitter-white" href="https://web.archive.org/web/20230328150716/https://twitter.com/NIST"> <span>Twitter</span> </a> <a class="nist-social nist-social--facebook-white" href="https://web.archive.org/web/20230328150716/https://www.facebook.com/NIST"> <span>Facebook</span> </a> <a class="nist-social nist-social--linkedin-white" href="https://web.archive.org/web/20230328150716/https://www.linkedin.com/company/nist"> <span>LinkedIn</span> </a> <a class="nist-social nist-social--instagram-white" href="https://web.archive.org/web/20230328150716/https://www.instagram.com/nist/"> <span>Instagram</span> </a> <a class="nist-social nist-social--youtube-white" href="https://web.archive.org/web/20230328150716/https://www.youtube.com/NIST"> <span>YouTube</span> </a> <a class="nist-social nist-social--giphy-white" href="https://web.archive.org/web/20230328150716/https://giphy.com/nist"> <span>Giphy</span> </a> <a class="nist-social nist-social--rss-white" href="https://web.archive.org/web/20230328150716/https://www.nist.gov/news-events/nist-rss-feeds"> <span>RSS Feed</span> </a> <a class="nist-social nist-social--envelope-white" href="https://web.archive.org/web/20230328150716/https://public.govdelivery.com/accounts/USNIST/subscriber/new"> <span>Mailing List</span> </a> </div> <div class="nist-footer__feedback"> How are we doing? <a class="usa-button" rel="nofollow" href="/web/20230328150716/https://www.nist.gov/form/nist-gov-feedback?destination=/baldrige" title="Provide feedback">Feedback</a> </div> </div> </div> </div> <div class="grid-container"> <div class="nist-footer__nav" role="navigation"> <ul> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/privacy-policy">Site Privacy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/oism/accessibility">Accessibility</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/privacy">Privacy Program</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/oism/copyrights">Copyrights</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/office-director/freedom-information-act">FOIA</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/environmental-policy-statement">Environmental Policy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://www.commerce.gov/">Commerce.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/http://www.science.gov/">Science.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/http://www.usa.gov/">USA.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230328150716/https://vote.gov/">Vote.gov</a> </li> </ul> </div> </div> </footer> <!-- nist-index-ignore-end --> </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","scriptPath":null,"pathPrefix":"","currentPath":"node\/772121","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"UA-66610693-3","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip","trackDomainMode":1},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":"","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"append","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"user":{"uid":0,"permissionsHash":"582eea317b4636ab5a0dffc8c6a006df3d6901ea5610498a0bbefc925ea1da0f"}}</script> <script src="/web/20230328150716js_/https://www.nist.gov/sites/default/files/js/js_jxN-tryXkSLEbxRQwH0VkahD7spSSV6jkp2OznvUPc4.js"></script> <script src="https://web.archive.org/web/20230328150716js_/https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script> <script src="/web/20230328150716js_/https://www.nist.gov/sites/default/files/js/js__m8lPoob6WYP5ISBblOsGOTOBGL48ZeEwQyTPAl7RqA.js"></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"gov-bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFkVVVABoWlcAUQQ=","queueTime":3,"applicationTime":30,"atts":"TBtXQQMaH0k=","errorBeacon":"gov-bam.nr-data.net","agent":""}</script></body> </html> <!-- FILE ARCHIVED ON 15:07:16 Mar 28, 2023 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 22:43:48 Nov 28, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.471 exclusion.robots: 0.033 exclusion.robots.policy: 0.024 esindex: 0.01 cdx.remote: 4.897 LoadShardBlock: 145.447 (3) PetaboxLoader3.datanode: 100.416 (4) PetaboxLoader3.resolve: 104.37 (2) load_resource: 116.336 -->

Pages: 1 2 3 4 5 6 7 8 9 10