How Baldrige Works

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usa-sidenav__item--parent"> <a href="/web/20230326055424/https://www.nist.gov/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230326055424/https://www.nist.gov/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230326055424/https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230326055424/https://www.nist.gov/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230326055424/https://www.nist.gov/baldrige/baldrige-award/award-process-fees" data-drupal-link-system-path="">Award Process Fees</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230326055424/https://www.nist.gov/baldrige/baldrige-award/feedback-report" data-drupal-link-system-path="">The Feedback Report</a> </li> </ul> </li> </ul> </nav> </span></div></div> </div> </div> </div>   <div class="views-element-container nist-block nist-social__wrapper--block" data-elastic-exclude=""> <h2 class="nist-block__title">Connect with us</h2> <div><div class="js-view-dom-id-235b2c7d5cc167cd2700162a6144d982139aa3e7d8d6a3a4faa85f9f4abc6d8b"> <div><div class="views-field views-field-nid"><span class="field-content"> <div><a href="https://web.archive.org/web/20230326055424/https://www.twitter.com/BaldrigeProgram" class="nist-social nist-social--twitter" title="Twitter"><span>Twitter</span></a><a href="https://web.archive.org/web/20230326055424/https://public.govdelivery.com/accounts/USNIST/subscriber/new?qsp=2561" class="nist-social nist-social--envelope" title="GovDelivery"><span>GovDelivery</span></a><a href="https://web.archive.org/web/20230326055424/https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube"><span>Youtube</span></a></div></span></div></div> </div> </div> </div>  </div> </aside> <div class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"> <div class="nist-block"> <h1 class="nist-page__title">How Baldrige Works</h1> </div> <div class="nist-block">  <div data-elastic-exclude class="nist-block nist-social__wrapper"> <h2 class="nist-social__title">Share</h2> <div class="social-media-sharing"> <div class="nist-social__wrapper--share"> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20230326055424/https://www.facebook.com/share.php?u=https://www.nist.gov/baldrige/how-baldrige-works" title="Facebook" class="nist-social nist-social--facebook-gray"> <span>Facebook</span> </a> </div> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20230326055424/https://www.linkedin.com/shareArticle?mini=true&url=https://www.nist.gov/baldrige/how-baldrige-works&source=https://www.nist.gov/baldrige/how-baldrige-works" title="Linkedin" class="nist-social nist-social--linkedin-gray"> <span>Linkedin</span> </a> </div> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20230326055424/https://twitter.com/intent/tweet?url=https://www.nist.gov/baldrige/how-baldrige-works&status=https://www.nist.gov/baldrige/how-baldrige-works" title="Twitter" class="nist-social nist-social--twitter-gray"> <span>Twitter</span> </a> </div> <div> <a href="https://web.archive.org/web/20230326055424/mailto:/?subject=NIST.gov&body=Check out this site https://www.nist.gov/baldrige/how-baldrige-works" title="Email" class="nist-social nist-social--envelope-gray"> <span>Email</span> </a> </div> </div> </div> </div>  </div> <div class="nist-block"> <div class="text-with-summary"> <h2>Baldrige at a Glance</h2> <p>Organizations everywhere are looking for ways to effectively and efficiently meet their missions and achieve their visions. Baldrige provides a framework to improve your organization's performance and get sustainable results. Whether your organization is— large or small, service or manufacturing, education or health care, government or nonprofit, has one site or worldwide locations, Baldrige can work for you. Your Organization’s Success Is Our Goal!</p> <div class="nist-callout"> <h2>DID YOU KNOW?</h2> <p>Organizations are using Baldrige to gain a competitive edge over their competition.</p> </div> <h3>What Makes Baldrige Different</h3> <p>Baldrige helps organizations address a dynamic environment, focus on strategy-driven performance, achieve customer and workforce engagement, and improve governance and ethics, societal responsibilities, competitiveness, and long-term organizational sustainability. It offers you a comprehensive management approach that focuses on results in all areas, organizational and personal learning, and knowledge sharing.</p> <h3><a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/self-assessing/baldrige-key-terms#performance-excellence">What Is Performance Excellence?</a></h3> <p>The term “Performance Excellence®” refers to an integrated approach to organizational performance management that results in</p> <ul><li>delivery of increasing value to customers and stakeholders, contributing to organizational sustainability</li> <li>improvement of overall organizational effectiveness and capabilities</li> <li>organizational and personal learning</li> </ul><h2><a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a></h2> <p>The Baldrige Excellence Framework® is the Baldrige Program's signature product. The Baldrige framework booklet includes the Criteria for Performance Excellence®, a set of questions that represent the leading edge of validated leadership and management practice. Through the Baldrige framework and Criteria, the Baldrige Program provides global leadership in promoting performance excellence and the learning and sharing of successful performance practices, principles, and strategies.</p> <ul></ul><div class="grid-row grid-gap"> <div class="grid-col"> <p> </p> <figure class="align-center nist-image"><img alt="2015–2016 Baldrige Excellence Framework Overview (Business/Nonprofit)" height="289" loading="lazy" src="/web/20230326055424im_/https://www.nist.gov/sites/default/files/styles/960_x_960_limit/public/images/2016/09/06/2015_2016_Bus_NP_Overview.jpg?itok=mHlBa1xX" title="2015–2016 Baldrige Excellence Framework Overview (Business/Nonprofit)" typeof="foaf:Image" width="405"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> </figcaption></figure></div> <div class="grid-col last"> <h3>Framework Overview</h3> <p>The systems approach provided by the Baldrige framework is shown in the figure. The performance system consists of the seven categories in the center of the figure. The basis of the Criteria is a set of <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/core-values-and-concepts">core values and concepts</a>. These are embedded beliefs and behaviors found in high-performing organizations. Learn more about <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/baldrige-criteria-commentary">Business/Nonprofit</a>, <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/baldrige-criteria-commentary-education">Education</a>, <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/baldrige-criteria-commentary-health-care">Health Care</a> overviews.</p> </div> </div> <h2>Self-Assessing Your Organization</h2> <p>Learn how to do a <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/self-assessing/getting-started">self-assessment</a> using the Baldrige Excellence Framework and its Criteria to help your organization achieve high performance and move toward performance excellence.</p> <h3>Improvement Tools</h3> <p>Choose the <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/self-assessing/getting-started">Baldrige self-assessment tools</a> that fit your organization’s needs. Start identifying areas in your organization that need improvement.</p> <h3 class="pane pane--nist-node-html-title-pane">Involving Senior Leaders in Baldrige</h3> <p><a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/baldrige/involving-senior-leaders-baldrige">Convince</a> your organization's leadership to use Baldrige.</p> <p> </p> </div> </div> <div class="nist-block">  <div data-elastic-exclude="" class="nist-tags"> <a href="/web/20230326055424/https://www.nist.gov/topic-terms/performance-excellence" hreflang="en">Performance excellence</a>, <a href="/web/20230326055424/https://www.nist.gov/topic-terms/assessment-tools-and-services" hreflang="en">Assessment tools and services</a>, <a href="/web/20230326055424/https://www.nist.gov/topic-terms/baldrige-award" hreflang="en">Baldrige award</a>, <a href="/web/20230326055424/https://www.nist.gov/topic-terms/baldrige-examiners" hreflang="en">Baldrige examiners</a>, <a href="/web/20230326055424/https://www.nist.gov/topic-terms/baldrige-framework-and-criteria" hreflang="en">Baldrige Framework and Criteria</a>, <a href="/web/20230326055424/https://www.nist.gov/topic-terms/best-practices" hreflang="en">Best practices</a> and <a href="/web/20230326055424/https://www.nist.gov/topic-terms/leadership-development" hreflang="en">Leadership development</a></div>  </div> </div> </div> </div> <div class="grid-container"> <div class="nist-page__region nist-page__region--content-bottom"> <div class="nist-block nist-block--contact"> <h2 class="nist-block__title">Contacts</h2> <div class="nist-contact"> <ul class="nist-contact__items"> <li class="nist-contact__item"> <div class="nist-contact__name"> Baldrige Customer Service </div> <div> <a href="https://web.archive.org/web/20230326055424/mailto:baldrige@nist.gov ">baldrige@nist.gov </a> </div> <div> (301) 975-2036 </div> <div> NIST/BPEP <br> 100 Bureau Drive, M/S 1020 <br> Gaithersburg, MD 20899-1020 </div> </li> </ul> </div> </div> <div class="nist-block"> <div class="text-italic font-sans-2xs"> Created July 20, 2016, Updated October 6, 2021 </div> </div> </div> </div> </section> </div> <div data-elastic-exclude>  <footer class="nist-footer padding-bottom-4"> <div class="grid-container nist-footer__info"> <div class="grid-row"> <div class="tablet:grid-col-6"> <div class="nist-footer__logo"> <a href="/web/20230326055424/https://www.nist.gov/" title="National Institute of Standards and Technology" rel="home"> <img class="nist-footer__logo-img" src="/web/20230326055424im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px"/> </a> </div> <div class="nist-footer__contact"> <h3 class="nist-footer__contact-heading">HEADQUARTERS</h3> <address> 100 Bureau Drive<br> Gaithersburg, MD 20899<br> <a href="https://web.archive.org/web/20230326055424/tel:301-975-2000">301-975-2000</a> </address> <p> <a href="https://web.archive.org/web/20230326055424/mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://web.archive.org/web/20230326055424/https://www.nist.gov/visit">Our Other Offices</a> </p> </div> </div> <div class="tablet:grid-col-6"> <div class="nist-footer__social-links"> <a class="nist-social nist-social--twitter-white" href="https://web.archive.org/web/20230326055424/https://twitter.com/NIST"> <span>Twitter</span> </a> <a class="nist-social nist-social--facebook-white" href="https://web.archive.org/web/20230326055424/https://www.facebook.com/NIST"> <span>Facebook</span> </a> <a class="nist-social nist-social--linkedin-white" href="https://web.archive.org/web/20230326055424/https://www.linkedin.com/company/nist"> <span>LinkedIn</span> </a> <a class="nist-social nist-social--instagram-white" href="https://web.archive.org/web/20230326055424/https://www.instagram.com/nist/"> <span>Instagram</span> </a> <a class="nist-social nist-social--youtube-white" href="https://web.archive.org/web/20230326055424/https://www.youtube.com/NIST"> <span>YouTube</span> </a> <a class="nist-social nist-social--giphy-white" href="https://web.archive.org/web/20230326055424/https://giphy.com/nist"> <span>Giphy</span> </a> <a class="nist-social nist-social--rss-white" href="https://web.archive.org/web/20230326055424/https://www.nist.gov/news-events/nist-rss-feeds"> <span>RSS Feed</span> </a> <a class="nist-social nist-social--envelope-white" href="https://web.archive.org/web/20230326055424/https://public.govdelivery.com/accounts/USNIST/subscriber/new"> <span>Mailing List</span> </a> </div> <div class="nist-footer__feedback"> How are we doing? 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