www.sleuthkit.org: Support

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>www.sleuthkit.org: Support</title> <meta name='description' content='sleuthkit.org is the official website for The Sleuth Kit and Autopsy pen source digital investigation software'>  <link href="/bootstrap/css/bootstrap.min.css" rel="stylesheet">      <link href="/css/style-theme.css" rel="stylesheet">  <link href="/css/style-colours.css" rel="stylesheet">  <link href="/css/style-mixedcolours.css" rel="stylesheet">   <link href="/css/loader.css" rel="stylesheet">   <link href="/css/styles.css" rel="stylesheet">    </head> <body class="background-light twlsky-orange isolated-sections">  <div class="outer-container clearfix">  <header class="clearfix">  <div id="main-menu-container" class="clearfix"> <div id="mobile-menu-icon" class="btn btn-outline-inverse visible-xs"><span class="glyphicon glyphicon-th"></span></div> <ul id="main-menu">  <li class="menu-item"> <a href="/index.php">Home</a> </li>  <li class="menu-item"><a href="/autopsy/">Autopsy</a> <ul class="sub-menu"> <li class="menu-item"><a href="/autopsy/features.php">Features</a></li><li class="menu-item"><a href="/autopsy/download.php">Download</a></li><li class="menu-item"><a href="http://www.autopsy.com/training" target="_blank">Training</a></li><li class="menu-item"><a href="/autopsy/docs.php">Documents</a></li><li class="menu-item"><a href="/autopsy/history.php">History</a></li><li class="menu-item"><a href="/autopsy/licenses.php">Licenses</a></li> </ul> </li>  <li class="menu-item"><a href="/sleuthkit/">The Sleuth Kit</a> <ul class="sub-menu"> <li class="menu-item"><a href="/sleuthkit/desc.php">File Systems</a></li><li class="menu-item"><a href="/sleuthkit/download.php">Download</a></li><li class="menu-item"><a href="/sleuthkit/docs.php">Documents</a></li><li class="menu-item"><a href="/sleuthkit/history.php">History</a></li><li class="menu-item"><a href="/sleuthkit/licenses.php">Licenses</a></li> </ul> </li> <li class="menu-item"> <a href="/proj.php">Other Projects</a> <ul class="sub-menu"> <li class="menu-item"><a href="/tsk_hadoop/index.php">Hadoop</a></li><li class="menu-item"><a href="/mac-robber/index.php">mac-robber</a></li> </ul> </li> <li class="menu-item current-menu-ancestor"> <a href="/support.php">Support</a> <ul class="sub-menu"> <li class="menu-item"><a href="http://www.autopsy.com/category/blog/">Blog (www.autopsy.com)</a></li> <li class="menu-item"><a href="http://forum.sleuthkit.org/">Forum (forum.sleuthkit.org)</a></li>  </ul> </li> <li class="menu-item"> <a href="/about.php">About</a></li> </ul> </div> </header>  <div class="inside-body-content-container clearfix">  <TD VALIGN=top BGCOLOR=''>  <div class="container-fluid horizontal-section-container clearfix"> <div class="row"> <div class="col-sm-12"> <div id="home-intro-paragraph" class="section-container clearfix"> <h2>Support</h2> <P>These projects are maintained by volunteers. If you are having problems with the software, you can get help from other users and the volunteer developers. Commercial support is available from <a href="https://www.autopsy.com/support/">Sleuth Kit Labs</a>.</P> <h3>Questions</h3> <p>There are three ways to find answers to your questions: <ul> <li><a href="https://forum.sleuthkit.org/">Sleuthkit Forum</a></li> <li><a href="https://lists.sourceforge.net/lists/listinfo/sleuthkit-users">sleuthkit-users</a> e-mail list.</li> <li><a href="https://lists.sourceforge.net/lists/listinfo/sleuthkit-developers">sleuthkit-developers</a> e-mail list.</li> </ul></p> <p>Try to look for the answer to your problem. If you don't find the answer, then post a question to the forum or e-mail list. When you post your question, be sure to include:</p> <ul> <li>The version of the tools being used (TSK 3.0.1 for example)</li> <li>The platform (Ubuntu for example)</li> <li>How you installed the tools (package, source, etc.) </li> </ul> <p>If your question is about an error message, then be sure to include the exact message so that it can be tracked down. </p> <h3>Reporting Bugs </h3> <p>If you have a bug to report, then submit an issue to the relevant bug tracker. Be sure to include (at least):</p> <ul> <li>The version of the tools being used (TSK 3.0.1 for example)</li> <li>The platform (Ubuntu for example) </li> <li>How you installed the tools (package, source, etc.)</li> <li>Any error messages (send the exact message)</li> </ul> <p>Trackers Include:</p> <ul> <li><a href="https://github.com/sleuthkit/autopsy/issues/">Autopsy</a> <li><a href="https://github.com/sleuthkit/sleuthkit/issues/">The Sleuth Kit</a> </ul> <h3>Submitting Code / Patches </h3> <p>Code submissions are always welcome. Refer to the <a href="http://wiki.sleuthkit.org/index.php?title=Developer_Guidelines">Developer Guidelines</a> for details. </p> <h3>Feature Suggestions</h3> <p>If you have ideas for a new feature, then you are encouraged to implement it and submit the code. If you are not a developer, then you can post the idea to one of the trackers listed above. Developers can look at that list for ideas and maybe one of them will implement it.</p> <h3>Submitting Document Updates</h3> <P>If you find an error in documentation or if you want to contribute new documentation, send the changes or new file to <tt>< doc-updates [at] sleuthkit {dot} org</tt> >. The sources for the Autopsy documents are in github for the <a href="https://github.com/sleuthkit/autopsy/tree/develop/docs/doxygen-user">User's Guide</a> and the <a href="https://github.com/sleuthkit/autopsy/tree/develop/docs/doxygen">Developer's Guide</a> if you want to use that as the basis for making changes. </p> </div>  </div> </div> </div> </div>  </div>   <div id="beneath-footer" class="center-container clearfix">  <div class="col-sm-6 beneath-footer-left"> <div class="text"> © 2003-2023 Brian Carrier </div> </div>   </div>  <div id="go-to-top" onclick="scroll_to_top(this.event);" title="Go to top"><span class="glyphicon glyphicon-chevron-up"></span></div>   <script src="/js/jquery.min.js"></script> <script src="/bootstrap/js/bootstrap.min.js"></script>  <script src="/js/jquery.easing.1.3.js"></script>  <script src="/js/detectmobilebrowser.js"></script>   <script src="/js/functions.js"></script>  <script src="/js/initialise-functions.js"></script> </body> </html>

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www.sleuthkit.org: Support