About WebChat Counselling

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<div class="bdl bdl-text clearfix"> <div class="font--36"> <div class="body"><h1>WebChat Counselling</h1></div> </div> </div>   <div class="bdl bdl-text clearfix"> <div class="font--24 font--pink line-height--26"> <div class="body"><h4>Open 24/7 - 365 days</h4></div> </div> </div>   <div class="bdl bdl-text clearfix"> <div class="mtop20 mbottom20"> <div class="body"><p>If you can't get to a phone or prefer to chat online, you can connect one-on-one with a Kids Helpline counsellor through WebChat (typing with a counsellor)!</p><ul><li><u><a href="#wait">About waiting times</a></u></li><li><a href="https://kidshelpline.com.au/fun" target="_blank"><u>Stuff to do while you wait - fun/distractions</u></a></li><li><a href="https://kidshelpline.com.au/teens/issues/coping-strategies-told-you" target="_blank"><u>Stuff to do while you wait - coping strategies</u></a></li><li><u><a href="#like">What's WebChat like?</a></u></li><li><a href="#info"><u>More info</u></a></li></ul></div> </div> </div> </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl bdl-text clearfix"> <div class="ptop40 pbottom20 text-center"> <div class="body"><p>WebChat counselling is only available in Australia.<br />To find a service in your country, check out <a href="https://childhelplineinternational.org/helplines/">Child Helpline International</a>.</p></div> </div> </div>  <div class="bdl bdl-callout" style="background-color: #b3d235"> <div class="font-white container-fluid"> <p style="font-size: 30px"><strong>Have an Emergency?</strong></p><p>If you or a friend are hurt, call <strong><a href="tel://000">000</a></strong> NOW!</p> </div> <div class="arrow" style="background-color: #b3d235"></div> </div>  <div class="bdl-wrapper"> <a name="wait"></a> <div class="container ptop60 pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="col-md-7 col-sm-7 col-xsm-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-text clearfix"> <div class="font--pink"> <div class="body"><h2><a id="wait" name="wait"></a>Waiting times...</h2></div> </div> </div>   <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>Because a lot of young people use WebChat counselling, there is often a wait before a counsellor is available.</p><p>In the evenings, this can be up to 40 - 50 minutes. If you are happy to wait, that's totally cool. Log in and you can spend the time looking through the rest of our website and we'll let you know when a counsellor is ready.</p><p>Otherwise you can give us a call on <a href="tel://1800551800"><strong>1800 55 1800</strong></a> or try again at another time of the day when it might not be so busy. It’s entirely up to you!</p></div> </div> </div> </div> </div>  <div class="col-md-5 col-sm-5 col-xsm-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl-image"> <div class="">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Call-Hand-2023.png" alt="WebChat conversation on a mobile phone" title="WebChat conversation on a mobile phone"> </div> </div>  </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl-wrapper"> <a name="info"></a> <div class="container ptop60 pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="container ptop60 pbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-text clearfix"> <div class="font--bold font--36 text-center"> <div class="body"><p><a id="info" name="info"></a>How does WebChat counselling work?</p></div> </div> </div>   <div class="bdl bdl-tile"> <div class="mtop20 ">  <div class="tile col-xs-12 col-sm-4 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Webchat_0.png)"></div> <div class="content"> <div class="tile-title">Read About WebChat</div> <div class="tile-desc"><p>When you start you’ll get some information about confidentiality, <a href="https://kidshelpline.com.au/privacy" target="_blank">privacy </a>and our <a href="https://www.yourtown.com.au/sites/default/files/document/Duty%20of%20Care%20Position%20Statement.PDF" target="_blank">Duty of Care</a>. You can also check out our <a href="https://www.yourtown.com.au/sites/default/files/document/Privacy%20Policy%20%28Easy%20Read%20Version%29%20-%20bms.PDF" target="_blank">privacy policy</a> and <a href="https://kidshelpline.com.au/about/faqs" target="_blank">FAQ section</a> for more info.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-xs-12 col-sm-4 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/WebChat-Computer-2023.png)"></div> <div class="content"> <div class="tile-title">Login & Relax</div> <div class="tile-desc"><p>When you login you’ll be asked to fill out a short questionnaire. This helps us understand how best to help you. You’ll then go into our queue where you may have to wait, depending on how busy it is.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-xs-12 col-sm-4 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Webchat%202.png)"></div> <div class="content"> <div class="tile-title">Chat With A Counsellor</div> <div class="tile-desc"><p>You’ll then be connected to one of our counsellors who’ll look over your questionnaire responses and begin the counselling session.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div> </div> </div>  </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl-wrapper"> <div class="section4 container-fluid pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="container text-center ptop60"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><h2>Some more facts about WebChat counselling...</h2></div> </div> </div>   <div class="bdl bdl-tile"> <div class=" ">  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Artboard%202_0.png)"></div> <div class="content"> <div class="tile-desc"><p>You can choose the gender of the counsellor you chat to.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Artboard%203_0.png)"></div> <div class="content"> <div class="tile-desc"><p>WebChat is always open. 7 days a week, 24 hours a day, 365 days a year.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Artboard%204_0.png)"></div> <div class="content"> <div class="tile-desc"><p>It's <a href="https://kidshelpline.com.au/privacy" target="_blank">private </a>and confidential. You can learn more in our <strong><a href="https://kidshelpline.com.au/about/faqs" target="_blank">FAQs </a></strong>about it!</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/3%20%283%29_0.png)"></div> <div class="content"> <div class="tile-desc"><p>You’ll be treated with respect – there is no judgement here.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/3-BACKGROUND1%29_0.png)"></div> <div class="content"> <div class="tile-desc"><p>We'll get you to fill out a questionnaire to help us understand your situation.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/GetHelp-Call.png)"></div> <div class="content"> <div class="tile-desc"><p>You can still call us to talk, even if you've started a WebChat before.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/%285%29.png)"></div> <div class="content"> <div class="tile-desc"><p>You can chat to the same counsellor when you start another WebChat.</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div>  <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/1%20KHL%20%289%29.png)"></div> <div class="content"> <div class="tile-desc"><p>It's FREE to talk to a counsellor, all you need is Internet access!</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"> </div></div> </div> </div> </div>  </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl-wrapper"> <a name="connect"></a> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="container pbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-text clearfix"> <div class="font--bold font--36 text-center ptop60"> <div class="body"><h2><a id="connect" name="connect"></a>Let's start talking!</h2></div> </div> </div>   <div class="bdl bdl-text clearfix"> <div class="font--24 font--pink line-height--26 text-center"> <div class="body"><p><a href="https://apps.yourtown.com.au/apps/webcounselling/live/chat/">Start a WebChat with us</a></p></div> </div> </div>   <div class="bdl-image"> <div class="ptop20">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Webchat%203_0.png" alt="Teen talking to a Kids Helpline counsellor" title="Teen talking to a Kids Helpline counsellor"> </div> </div>   <div class="bdl bdl-buttons"> <div class="text-center"> <div class="field-collection-container clearfix"> <a class="btn btn_primary " href="https://apps.yourtown.com.au/apps/webcounselling/live/chat/" target="_blank"> Connect Now </a> </div> </div> </div> </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl-wrapper"> <a name="fun"></a> <div class="p20" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #0a8d8b;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="container text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="col-md-8 text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-text clearfix"> <div class="font-white"> <div class="body"><h3><a id="fun" name="fun"></a>Waiting on WebChat and looking for something to do while you wait?</h3><p>Check out some coping strategies that might help. Or, if you're looking for a distraction, take a quiz, watch videos or play games on our fun page.</p></div> </div> </div> </div> </div>  <div class="col-md-2"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix"> <a class="btn btn_transparent--white " href="https://kidshelpline.com.au/teens/issues/coping-strategies-told-you" target="_blank"> Coping </a> </div> </div> </div> </div> </div>  <div class="col-md-2"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix"> <a class="btn btn_transparent--white " href="https://kidshelpline.com.au/fun" target="_blank"> Fun stuff </a> </div> </div> </div> </div> </div></div> <div class="clearfix"></div> </div> </div> </div>  </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl-wrapper"> <a name="like"></a> <div class="text-center" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #b3d235;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="container"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl-wrapper"> <div class="col-md-12 col-xs-12 mtop40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="p20"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-text clearfix"> <div class="font-dark_blue"> <div class="body"><h2><a id="like" name="like"></a>Wondering what WebChat is like?</h2></div> </div> </div>   <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>Real life teens test out Kids Helpline WebChat counselling for the very first time and share their honest thoughts – completely unscripted and unrehearsed! Check out these behind-the-scenes videos to learn more.</p></div> </div> </div> </div> </div></div> <div class="clearfix"></div> </div> </div> </div>   <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix">  <div class="col-md-12 col-xs-12 mbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full">  <div class="bdl bdl-iframe"> <div class="col-md-4 p20 youtube"> <iframe src="https://www.youtube.com/embed/BCcyG9c06Ww" height="400" width="100%" frameborder="no"></iframe> </div> </div>   <div class="bdl bdl-iframe"> <div class="col-md-4 p20 youtube"> <iframe src="https://www.youtube.com/embed/vUeK_-LA4Jg?t=3s" height="400" width="100%" frameborder="no"></iframe> </div> </div>   <div class="bdl bdl-iframe"> <div class="col-md-4 p20 youtube"> <iframe src="https://www.youtube.com/embed/EUv4UKb8zyI?t=63s" height="400" width="100%" frameborder="no"></iframe> </div> </div> </div> </div></div> <div class="clearfix"></div> </div> </div> </div>  </div> </div></div> <div class="clearfix"></div> </div> </div> </div>  </div> </article> </section> </div> </section> </div> </div> <div class="drp-tab container"> </div> <footer class="footer container-fluid"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-7 footer-left"> <div class="footerWrapper"> <p>© Kids Helpline 2024. 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It's equally okay not to speak up during the session, as long as students are listening (we emphasise this point because some sensitive issues can come up and students may need to process these silently).</div> </div> <div class="col-xs-12 row mtop40 text-left"> <div class="col-xs-12 col-sm-5 font--20 line-height--26 font--semibold">If you show enthusiasm and interest in the session, from our experience, your class will too.</div> <div class="col-xs-12 col-sm-6 font--18 line-height--24 pright40">Although the sessions are pre-written, we make them as interactive as possible and have the capacity to be quite responsive to students' interest/needs. There is room for students to ask questions or raise issues that are off the chosen topic (the counsellor will make sure all the necessary information is covered during the session).</div> </div> <div class="col-xs-12 row mtop40 text-left"> <div class="col-xs-12 col-sm-5 font--20 line-height--26 font--semibold">Students are usually quite excited to participate in these sessions and engage very well.</div> <div class="col-xs-12 col-sm-6 font--18 line-height--24 pright40">However, if you notice that your class is not engaging well in the session, please feel free to signal this to the counsellor and intervene to settle the class, mediate or "translate" some of the ideas into language or examples that you know your class will respond to.</div> </div> <div class="buttons col-xs-12 text-center mtop40"> <a class="btn btn_primary" href="https://www.yourtown.com.au/online/khl/at-school-booking-form.php" target="_blank">Continue to Booking Page</a> </div> </div> </div> </div> </div>   <div class="modal fade khl-modal" id="getHelpModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog big-modal"> <div class="modal-content"> <button type="button" class="close" data-dismiss="modal"><span aria-hidden="true">×</span></button> <div class="modal-body"> <div class="row"> <div class="col-12 header-section text-center"> <h2 class="font--pink">We're here for you. 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Any reason</h2> <p>No problem is too big or too small.<br />We’re here for you, 24 hours a day, 7 days a week.</p> </div> </div> <div class="row"> <div class="content-section bubble-section clearfix"> </div> </div> <div class="row"> <div class="content-section clearfix"> <div class="col-xs-12 col-md-4"> <div class="helpService"> <div class="image-container"> <img src="/sites/all/themes/kidshelpline/imgs/getHelp/call-us.png" /> </div> <div class="content mtop40"> <span class="font--22 font--semibold"> Call Us! <a href="tel:1800551800" class="font--blue">1800 55 1800</a> </span> <p class="mtop10">We're here to talk 24/7.<br />Every day and night.</p> <a href="/get-help/phone-counselling/" class="btn btn_primary phone_number icon-phone" > <span> 1800 55 1800 </span> </a> </div> </div> </div> <div class="col-xs-12 col-md-4"> <div class="helpService"> <div class="image-container"> <img src="/sites/all/themes/kidshelpline/imgs/getHelp/email-us.png" /> </div> <div class="content mtop40"> <span class="font--22 font--semibold"> Peer support community </span> <p class="mtop10"><a href="https://kidshelpline.com.au/my-circle">My Circle</a> is our free, private, safe and confidential social platform</p> <a href="https://kidshelpline.com.au/my-circle" class="btn btn_primary email icon-email"> <span> Join My Circle </span> </a> </div> </div> </div> <div class="col-xs-12 col-md-4"> <div class="helpService"> <div class="image-container"> <img src="/sites/all/themes/kidshelpline/imgs/getHelp/message-us.png" /> </div> <div class="content mtop40"> <span class="font--22 font--semibold"> Chat with Us </span> <p class="mtop10">Connect with us one-on-one over<br />the web in real time, 24/7.</p> <a href="/get-help/webchat-counselling" class="btn btn_primary chat_url icon-speachbubble"> <span> WebChat with Us </span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div>  <input id="defaultPhoneNumber" class="dontDisplay" value="1800 55 1800" /> <a name="bottom"></a> <div class="cookies-prompt hidden"> <div class="col-xs-12 col-sm-9 p0"> <p>Just a heads up, we use cookies to give you the best experience on our website and to help improve our service. 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