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Health Check | O2"/><meta property="og:description" content="Get help with O2 Phone Health Check."/><meta name="twitter:card" content="summary"/><meta name="twitter:title" content="Help | Digital Services | Phone Health Check | O2"/><meta name="twitter:description" content="Get help with O2 Phone Health Check."/><link rel="icon" href="https://www.o2.co.uk/o/o2-theme/images/favicon.ico" sizes="any"/><script src="/_next/static/chunks/polyfills-78c92fac7aa8fdd8.js" noModule=""></script></head><body><template id="B:0"></template><script src="/_next/static/chunks/webpack-0b0ef67e2a66ce21.js" async=""></script><div hidden id="S:0"><div class="o2-rebrand-theme_host__IDWOJ dynamo-dynamic-page_page__qqduP"><header><div class="section_section__92VX7 section_section--vertical-rhythm-xs__QJOVx"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="topbar_mega-menu-topbar__NCIYT"><div class="topbar_mega-menu-topbar__list-item--hidden__bLGTb"><a 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component="dynamo_megamenu"><div class="section_section__92VX7 section_section--variant-transparent__hyeoZ"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="megamenu_mega-menu__menu-container__cQT2j"><div class="megamenu_mega-menu__prefix__dvVW6"><div class="megamenu-prefix_mega-menu-prefix__skOvp"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0" href="/"><span class="anchor_anchor__text__mldTb"><img alt="O2 Logo White" fetchPriority="high" width="34" height="35" decoding="async" data-nimg="1" style="color:transparent" src="https://a.storyblok.com/f/253875/34x35/d12e2ecbea/o2-logo.svg"/></span></a></div></div><div class="megamenu_mega-menu__nav__TRVOM" data-megamenu-nav="true"><ul class="navigation_mega-menu-navigation__RQzGm"><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="19ab51a7-c58e-48b9-b267-d8e69b259257"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/shop"><span class="anchor_anchor__text__mldTb">Shop</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Phones</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/phones"><span class="anchor_anchor__text__mldTb">Phones</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Upgrades</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/iphone"><span class="anchor_anchor__text__mldTb">Apple iPhone</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/apple/iphone-16"><span class="anchor_anchor__text__mldTb">iPhone 16</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/android"><span class="anchor_anchor__text__mldTb">Android Phones</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/like-new"><span class="anchor_anchor__text__mldTb">Refurbished phones</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Tablets, laptops and dongles</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/tablets"><span class="anchor_anchor__text__mldTb">Tablets</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/ipad"><span class="anchor_anchor__text__mldTb">Apple iPad</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/android-tablets"><span class="anchor_anchor__text__mldTb">Android tablets</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/laptops"><span class="anchor_anchor__text__mldTb">Laptops</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/mobile-broadband"><span class="anchor_anchor__text__mldTb">Dongles and mobile wifi</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Sims and Tariffs</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals"><span class="anchor_anchor__text__mldTb">Pay Monthly SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 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href="https://www.o2.co.uk/essential-plan"><span class="anchor_anchor__text__mldTb">Essential Plan</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Accessories and more</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/accessories"><span class="anchor_anchor__text__mldTb">Tech and accessories</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/apple-watch"><span class="anchor_anchor__text__mldTb">Apple Watch</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/smartwatches"><span class="anchor_anchor__text__mldTb">Smartwatches</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/airpods"><span class="anchor_anchor__text__mldTb">AirPods</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/coming-soon"><span class="anchor_anchor__text__mldTb">Coming soon</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/great-deals"><span class="anchor_anchor__text__mldTb">Great deals</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/black-friday-cyber-monday"><span class="anchor_anchor__text__mldTb">Black Friday deals</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/apple?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="34" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/samsung?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/google?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.virginmedia.com/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="15ed6136-deca-4074-bd81-aae591f9b9f8"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb">Why O2</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Flexibility</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/o2-switch-up"><span class="anchor_anchor__text__mldTb">O2 Switch up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/custom-plans"><span class="anchor_anchor__text__mldTb">O2 custom plans</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/multisave"><span class="anchor_anchor__text__mldTb">Multisave</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2recycle.co.uk/"><span class="anchor_anchor__text__mldTb">O2 Recycle</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Click and collect</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Perks</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/extras"><span class="anchor_anchor__text__mldTb">O2 Extras</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/virgin-media-o2"><span class="anchor_anchor__text__mldTb">Volt</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://priority.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Priority tickets and offers</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/sponsorship/our-venues"><span class="anchor_anchor__text__mldTb">Perks at O2 venues</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://payandgorewards.o2.co.uk/web/o2"><span class="anchor_anchor__text__mldTb">Pay As You Go Rewards</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Services</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/myo2"><span class="anchor_anchor__text__mldTb">Manage your account</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/online-safety"><span class="anchor_anchor__text__mldTb">Keeping kids safe online</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/inspiration"><span class="anchor_anchor__text__mldTb">Ideas and Inspiration</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Connected</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/coveragechecker"><span class="anchor_anchor__text__mldTb">Coverage checker</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/network-coverage"><span class="anchor_anchor__text__mldTb">Network coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb">5G coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/free-wifi"><span class="anchor_anchor__text__mldTb">O2 WiFi</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/international/using-your-phone-abroad"><span class="anchor_anchor__text__mldTb">Using your phone abroad</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">Are you ready for 5G?</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Check coverage<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">See all the reasons to choose O2</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Why join O2?<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="6d6cedc2-2b9f-4a8d-b4f9-a978f8cb5c0e"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Top queries</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order"><span class="anchor_anchor__text__mldTb">Track my order</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim"><span class="anchor_anchor__text__mldTb">Sim card</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/personal-hotspot"><span class="anchor_anchor__text__mldTb">Personal hotspot</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Collection and delivery</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Device help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/phones-sims-and-devices"><span class="anchor_anchor__text__mldTb">How to use your device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/auth?"><span class="anchor_anchor__text__mldTb">Faulty device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/phone-health-check"><span class="anchor_anchor__text__mldTb">Device health check</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Lost or stolen</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Check O2 community</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Managing your account</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">My O2</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill"><span class="anchor_anchor__text__mldTb">Your bill</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay"><span class="anchor_anchor__text__mldTb">Payments</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker"><span class="anchor_anchor__text__mldTb">Premium charges</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/abouto2/your-data-hub"><span class="anchor_anchor__text__mldTb">Your Data Hub</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Other ways to get help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help and support</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://stores.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Store locator</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://status.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Network status</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/contactus"><span class="anchor_anchor__text__mldTb">Contact us</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="230" height="250" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li></ul></div><div class="megamenu_mega-menu__sidenav__LqO2y fade-in" data-sidenav="true"><ul id="mega-menu-side-navigation" class="side-navigation_mega-menu-side-navigation__8kaqJ"><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></div>Shop</button><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></div>Why O2</button><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></div>Help</button></ul></div><div class="megamenu_mega-menu__utils__o8_cc"><ul class="utils_mega-menu-utils__hH1ek" data-megamenu-nav="true"><li class="utils_mega-menu-util__cgO0H"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://mymobile2.o2.co.uk"><span class="anchor_anchor__text__mldTb">My O2</span></a></li><li class="utils_mega-menu-util__cgO0H"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN anchor_anchor--icon-only-md-down__GzvMQ anchor_anchor--icon__5ZarE anchor_anchor--icon-position-start__k6Glt" href="https://www.o2.co.uk/searchresult"><span class="anchor_anchor__text__mldTb">Search</span><span class="anchor_anchor__icon__rJnZZ"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="O2SolidSearch" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="m23.75 22.536-7.08-7.075a9.392 9.392 0 0 0 2.184-6.029C18.86 4.229 14.626 0 9.427 0 4.23 0 0 4.229 0 9.427c0 5.199 4.229 9.427 9.427 9.427 2.29 0 4.392-.82 6.029-2.184l7.08 7.08a.854.854 0 0 0 1.21 0 .862.862 0 0 0 .004-1.214ZM1.714 9.427c0-4.253 3.46-7.713 7.713-7.713s7.714 3.46 7.714 7.713-3.461 7.714-7.714 7.714-7.713-3.461-7.713-7.714Z" fill-rule="evenodd" clip-rule="evenodd"></path></svg></span></span></span></a></li><li class="utils_mega-menu-util__cgO0H"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--decoration-hover__v6zsN anchor_anchor--icon-only__SMbsF anchor_anchor--icon__5ZarE" href="https://www.o2.co.uk/shop/basket"><span class="anchor_anchor__text__mldTb">Basket</span><span class="anchor_anchor__icon__rJnZZ"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="O2LineBag" viewBox="0 0 24 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data-testid="seperator"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span><p class="text_type__v30N3 text_type--transform-capitalize__upC_P text_type--size-T200__WBGSL" itemProp="name">Phone health check</p></ul></nav></div></div></div></div><div class="masthead_masthead__l_Ulx"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--variant-transparent__hyeoZ"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00 masthead_masthead__content__QLg31"><h1 class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T800__1F2Ej text_type--weight-bold__2XBDF">Phone Health Check</h1><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T500__WcNWn text_type--weight-light__68YeJ">Help and support</p></div></div></div></div></header><div class="dynamo-dynamic-page_page__body__lnMua"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="dynamo-layout_dynamo-layout__su_0Y"><main class="dynamo-layout_dynamo-layout__main__3OZ89"><div><div class="content_content__dSQZd"><p>A phone Health Check is where we聽give your phone a full diagnostic check.</p><p><b>What's covered in the Health Check</b></p><p>Our in-store experts will run a diagnostic test on your phone which will look for any issues and give advice. They鈥檒l also offer hints and tips on how to get the most from your device.</p><p><b>How to book a Health Check</b></p><p>Find <a target="_blank" href="https://stores.o2.co.uk/">your nearest O2 store</a> and give them a call to book your Health Check. They鈥檒l advise you on the best time to bring your phone in.</p></div></div></main><aside class="dynamo-layout_dynamo-layout__aside__l3o4P"><template id="P:1"></template></aside></div></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-md__krD4P"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-lg__msUF7"/><div class="o2-sc-feedback_feedback__80bk9" data-testid="feedback-component"><p class="text_type__v30N3 text_type--size-T400__Vzy4M text_type--weight-bold__2XBDF">Was this information helpful? </p><div class="o2-sc-feedback_feedback__buttons__Zspre"><button type="button" class="button_button__cKzIG button_button--transparent__2Cfci o2-sc-feedback_feedback__button__8JJY6" data-testid="feedback-button-positive"><span class="button_button__icon__PTKgk"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R 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91.6 160 121.6 160 153.7v111.2c0 29.2 13.3 56.7 36 75l7.4 5.9c26.5 21.2 44.6 51 51.2 84.2l2.3 11.4c5.2 26 30.5 42.9 56.5 37.7zM32 384h64c17.7 0 32-14.3 32-32V128c0-17.7-14.3-32-32-32H32c-17.7 0-32 14.3-32 32v224c0 17.7 14.3 32 32 32z"></path></svg></span></span></span><span class="button_button__text__OGyvS"><p class="text_type__v30N3 text_type--color-inherit__qRhyA text_type--size-T300__Wj1PJ text_type--weight-bold__2XBDF">No</p></span></button></div></div><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-lg__msUF7"/><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF text_type--margin-bottom__Aweu5">Can't find what you're looking for?</h2></div><div class="grid_grid__BC2I7 grid_grid--columns-sm-1__I8_K1 grid_grid--columns-md-2__wk8YF grid_grid--columns-lg-4__l4WHj"><div class="card-simple_card__KQDUh"><div class="card-simple_card__image__VGT5Z"><img alt="" loading="lazy" width="640" height="427" 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src="https://a.storyblok.com/f/253875/640x427/8b98f64007/family-united-in-the-foreground-seen-from-below-with-sky-in-the-background.jpg/m/1920x0"/></div><div class="card-simple_card__content__snJIA"><div></div><div><div><h3 class="text_type__v30N3 text_type--size-T500__WcNWn text_type--line-height-600__KaMsc text_type--weight-bold__2XBDF">O2 Community</h3></div><div class="card-simple_card__body__a7F5L"><p class="text_type__v30N3 text_type--size-T300__Wj1PJ">Get help and chat to other customers in the O2 Community</p></div></div></div><div class="card-simple_card__link-container__juYZQ"><div><a class="anchor_anchor__9lsw0 anchor_anchor--expand__Q2x6i" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Find out more</span></a></div></div></div><div class="card-simple_card__KQDUh"><div class="card-simple_card__image__VGT5Z"><img alt="" loading="lazy" width="640" height="427" decoding="async" data-nimg="1" style="color:transparent" 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