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class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/third-party-software/others/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms" data-group-label="Others"> <span class="astro-3ii7xxms">Overview</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/third-party-software/others/configure-cloudflare-and-heroku-over-https/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Configure Cloudflare and Heroku over HTTPS</span> </a></li> </ul> </details></li> </ul> </details></li> <li class="astro-3ii7xxms"> <details class="astro-3ii7xxms"><sl-sidebar-restore data-index="5"></sl-sidebar-restore> <summary class="astro-3ii7xxms"> <div class="group-label astro-3ii7xxms"><span class="large astro-3ii7xxms">Troubleshooting</span> </div> <svg aria-hidden="true" class="caret astro-3ii7xxms astro-c6vsoqas" width="16" 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1.25rem;"> <path d="m14.83 11.29-4.24-4.24a1 1 0 1 0-1.42 1.41L12.71 12l-3.54 3.54a1 1 0 0 0 0 1.41 1 1 0 0 0 .71.29 1 1 0 0 0 .71-.29l4.24-4.24a1.002 1.002 0 0 0 0-1.42Z" /> </svg></summary> <ul class="astro-3ii7xxms"> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/cloudflare-errors/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms" data-group-label="Cloudflare Errors"> <span class="astro-3ii7xxms">Overview</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-10xxx-errors/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Troubleshooting Cloudflare 10XXX errors</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-1xxx-errors/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Troubleshooting Cloudflare 1XXX errors</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Troubleshooting Cloudflare 5XX errors</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/cloudflare-errors/troubleshooting-other-errors/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Troubleshooting other errors</span> </a></li> </ul> </details></li> <li class="astro-3ii7xxms"> <details class="astro-3ii7xxms"><sl-sidebar-restore data-index="16"></sl-sidebar-restore> <summary class="astro-3ii7xxms"> <div class="group-label astro-3ii7xxms"><span class="large astro-3ii7xxms">General Troubleshooting</span> </div> <svg aria-hidden="true" class="caret astro-3ii7xxms astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1.25rem;"> <path d="m14.83 11.29-4.24-4.24a1 1 0 1 0-1.42 1.41L12.71 12l-3.54 3.54a1 1 0 0 0 0 1.41 1 1 0 0 0 .71.29 1 1 0 0 0 .71-.29l4.24-4.24a1.002 1.002 0 0 0 0-1.42Z" /> </svg></summary> <ul class="astro-3ii7xxms"> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/general-troubleshooting/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms" data-group-label="General Troubleshooting"> <span class="astro-3ii7xxms">Overview</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Gathering information for troubleshooting sites</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/general-troubleshooting/troubleshooting-crawl-errors/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Troubleshooting crawl errors</span> </a></li> </ul> </details></li> <li class="astro-3ii7xxms"> <details class="astro-3ii7xxms"><sl-sidebar-restore data-index="17"></sl-sidebar-restore> <summary class="astro-3ii7xxms"> <div class="group-label astro-3ii7xxms"><span class="large astro-3ii7xxms">HTTP Status Codes</span> </div> <svg aria-hidden="true" class="caret astro-3ii7xxms astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1.25rem;"> <path d="m14.83 11.29-4.24-4.24a1 1 0 1 0-1.42 1.41L12.71 12l-3.54 3.54a1 1 0 0 0 0 1.41 1 1 0 0 0 .71.29 1 1 0 0 0 .71-.29l4.24-4.24a1.002 1.002 0 0 0 0-1.42Z" /> </svg></summary> <ul class="astro-3ii7xxms"> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/http-status-codes/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms" data-group-label="HTTP Status Codes"> <span class="astro-3ii7xxms">Overview</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/http-status-codes/1xx-informational/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">1xx Informational</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/http-status-codes/2xx-success/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">2xx Success</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/http-status-codes/3xx-redirection/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">3xx Redirection</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/http-status-codes/4xx-client-error/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">4xx Client Error</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/http-status-codes/http-status-codes/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">HTTP Status Codes</span> </a></li> </ul> </details></li> <li class="astro-3ii7xxms"> <details class="astro-3ii7xxms"><sl-sidebar-restore data-index="18"></sl-sidebar-restore> <summary class="astro-3ii7xxms"> <div class="group-label astro-3ii7xxms"><span class="large astro-3ii7xxms">Restoring Visitor IPs</span> </div> <svg aria-hidden="true" class="caret astro-3ii7xxms astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1.25rem;"> <path d="m14.83 11.29-4.24-4.24a1 1 0 1 0-1.42 1.41L12.71 12l-3.54 3.54a1 1 0 0 0 0 1.41 1 1 0 0 0 .71.29 1 1 0 0 0 .71-.29l4.24-4.24a1.002 1.002 0 0 0 0-1.42Z" /> </svg></summary> <ul class="astro-3ii7xxms"> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/restoring-visitor-ips/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms" data-group-label="Restoring Visitor IPs"> <span class="astro-3ii7xxms">Overview</span> </a></li> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/restoring-visitor-ips/restoring-original-visitor-ips/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms"> <span class="astro-3ii7xxms">Restoring original visitor IPs</span> </a></li> </ul> </details></li> <li class="astro-3ii7xxms"> <details class="astro-3ii7xxms"><sl-sidebar-restore data-index="19"></sl-sidebar-restore> <summary class="astro-3ii7xxms"> <div class="group-label astro-3ii7xxms"><span class="large astro-3ii7xxms">Disruptive Maintenance</span> </div> <svg aria-hidden="true" class="caret astro-3ii7xxms astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1.25rem;"> <path d="m14.83 11.29-4.24-4.24a1 1 0 1 0-1.42 1.41L12.71 12l-3.54 3.54a1 1 0 0 0 0 1.41 1 1 0 0 0 .71.29 1 1 0 0 0 .71-.29l4.24-4.24a1.002 1.002 0 0 0 0-1.42Z" /> </svg></summary> <ul class="astro-3ii7xxms"> <li class="astro-3ii7xxms"><a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/disruptive-maintenance/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" aria-current="false" class="astro-3ii7xxms" data-group-label="Disruptive Maintenance"> <span class="astro-3ii7xxms">Overview</span> </a></li> </ul> </details></li> </ul> </details></li> </ul> <script aria-hidden="true"> (() => { const scroller = document.getElementById('starlight__sidebar'); if (!window._starlightScrollRestore || !scroller) return; scroller.scrollTop = window._starlightScrollRestore; delete window._starlightScrollRestore; })(); </script> </sl-sidebar-state-persist> <div class="md:sl-hidden"> <div class="mobile-preferences sl-flex 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text-[--sl-color-text] font-medium astro-r3tjzkat"> <span class="astro-r3tjzkat">Support</span> </a><a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://dash.cloudflare.com" class="px-4 no-underline text-[--sl-color-text] font-medium astro-r3tjzkat"> <span class="astro-r3tjzkat">Log in</span> </a> </div><a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://github.com/cloudflare/cloudflare-docs" rel="me" class="sl-flex astro-wy4te6ga"><span class="sr-only astro-wy4te6ga">GitHub</span> <svg aria-hidden="true" class="astro-wy4te6ga astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1em;"> <path d="M12 .3a12 12 0 0 0-3.8 23.38c.6.12.83-.26.83-.57L9 21.07c-3.34.72-4.04-1.61-4.04-1.61-.55-1.39-1.34-1.76-1.34-1.76-1.08-.74.09-.73.09-.73 1.2.09 1.83 1.24 1.83 1.24 1.08 1.83 2.81 1.3 3.5 1 .1-.78.42-1.31.76-1.61-2.67-.3-5.47-1.33-5.47-5.93 0-1.31.47-2.38 1.24-3.22-.14-.3-.54-1.52.1-3.18 0 0 1-.32 3.3 1.23a11.5 11.5 0 0 1 6 0c2.28-1.55 3.29-1.23 3.29-1.23.64 1.66.24 2.88.12 3.18a4.65 4.65 0 0 1 1.23 3.22c0 4.61-2.8 5.63-5.48 5.92.42.36.81 1.1.81 2.22l-.01 3.29c0 .31.2.69.82.57A12 12 0 0 0 12 .3Z" /> </svg></a><a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://x.com/cloudflare" rel="me" class="sl-flex astro-wy4te6ga"><span class="sr-only astro-wy4te6ga">X</span> <svg aria-hidden="true" class="astro-wy4te6ga astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1em;"> <path d="M 18.242188 2.25 L 21.554688 2.25 L 14.324219 10.507812 L 22.828125 21.75 L 16.171875 21.75 L 10.953125 14.933594 L 4.992188 21.75 L 1.679688 21.75 L 9.40625 12.914062 L 1.257812 2.25 L 8.082031 2.25 L 12.792969 8.480469 Z M 17.082031 19.773438 L 18.914062 19.773438 L 7.082031 4.125 L 5.113281 4.125 Z M 17.082031 19.773438 " /> </svg></a><a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://www.youtube.com/cloudflare" rel="me" class="sl-flex astro-wy4te6ga"><span class="sr-only astro-wy4te6ga">YouTube</span> <svg aria-hidden="true" class="astro-wy4te6ga astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1em;"> <path d="M23.5 6.2A3 3 0 0 0 21.4 4c-1.9-.5-9.4-.5-9.4-.5s-7.5 0-9.4.5A3 3 0 0 0 .5 6.3C0 8 0 12 0 12s0 4 .5 5.8A3 3 0 0 0 2.6 20c1.9.6 9.4.6 9.4.6s7.5 0 9.4-.6a3 3 0 0 0 2.1-2c.5-2 .5-5.9.5-5.9s0-4-.5-5.8zm-14 9.4V8.4l6.3 3.6-6.3 3.6z" /> </svg></a> </div><starlight-theme-select> <label style="--sl-select-width: 6.25em" class="astro-4yphtoen"> <span class="sr-only astro-4yphtoen">Select theme</span> <svg aria-hidden="true" class="icon label-icon astro-4yphtoen astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1em;"> <path d="M21 14h-1V7a3 3 0 0 0-3-3H7a3 3 0 0 0-3 3v7H3a1 1 0 0 0-1 1v2a3 3 0 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<style>astro-island,astro-slot,astro-static-slot{display:contents}</style> <script>(()=>{var l=(n,t)=>{let i=async()=>{await(await n())()},e=typeof t.value=="object"?t.value:void 0,s={timeout:e==null?void 0:e.timeout};"requestIdleCallback"in window?window.requestIdleCallback(i,s):setTimeout(i,s.timeout||200)};(self.Astro||(self.Astro={})).idle=l;window.dispatchEvent(new Event("astro:idle"));})();;(()=>{var A=Object.defineProperty;var g=(i,o,a)=>o in i?A(i,o,{enumerable:!0,configurable:!0,writable:!0,value:a}):i[o]=a;var d=(i,o,a)=>g(i,typeof o!="symbol"?o+"":o,a);{let i={0:t=>m(t),1:t=>a(t),2:t=>new RegExp(t),3:t=>new Date(t),4:t=>new Map(a(t)),5:t=>new Set(a(t)),6:t=>BigInt(t),7:t=>new URL(t),8:t=>new Uint8Array(t),9:t=>new Uint16Array(t),10:t=>new Uint32Array(t),11:t=>1/0*t},o=t=>{let[l,e]=t;return l in i?i[l](e):void 0},a=t=>t.map(o),m=t=>typeof t!="object"||t===null?t:Object.fromEntries(Object.entries(t).map(([l,e])=>[l,o(e)]));class y extends HTMLElement{constructor(){super(...arguments);d(this,"Component");d(this,"hydrator");d(this,"hydrate",async()=>{var b;if(!this.hydrator||!this.isConnected)return;let e=(b=this.parentElement)==null?void 0:b.closest("astro-island[ssr]");if(e){e.addEventListener("astro:hydrate",this.hydrate,{once:!0});return}let c=this.querySelectorAll("astro-slot"),n={},h=this.querySelectorAll("template[data-astro-template]");for(let r of h){let s=r.closest(this.tagName);s!=null&&s.isSameNode(this)&&(n[r.getAttribute("data-astro-template")||"default"]=r.innerHTML,r.remove())}for(let r of c){let s=r.closest(this.tagName);s!=null&&s.isSameNode(this)&&(n[r.getAttribute("name")||"default"]=r.innerHTML)}let p;try{p=this.hasAttribute("props")?m(JSON.parse(this.getAttribute("props"))):{}}catch(r){let s=this.getAttribute("component-url")||"<unknown>",v=this.getAttribute("component-export");throw v&&(s+=` (export ${v})`),console.error(`[hydrate] Error parsing props for component 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childrenConnectedCallback(){let e=this.getAttribute("before-hydration-url");e&&await import(e),this.start()}async start(){let e=JSON.parse(this.getAttribute("opts")),c=this.getAttribute("client");if(Astro[c]===void 0){window.addEventListener(`astro:${c}`,()=>this.start(),{once:!0});return}try{await Astro[c](async()=>{let n=this.getAttribute("renderer-url"),[h,{default:p}]=await Promise.all([import(this.getAttribute("component-url")),n?import(n):()=>()=>{}]),u=this.getAttribute("component-export")||"default";if(!u.includes("."))this.Component=h[u];else{this.Component=h;for(let f of u.split("."))this.Component=this.Component[f]}return this.hydrator=p,this.hydrate},e,this)}catch(n){console.error(`[astro-island] Error hydrating ${this.getAttribute("component-url")}`,n)}}attributeChangedCallback(){this.hydrate()}}d(y,"observedAttributes",["props"]),customElements.get("astro-island")||customElements.define("astro-island",y)}})();</script> <div class="lg:sl-hidden astro-pb3aqygn"> <mobile-starlight-toc data-min-h="2" data-max-h="3" class="astro-doynk5tl"> <nav aria-labelledby="starlight__on-this-page--mobile" class="astro-doynk5tl"> <details id="starlight__mobile-toc" class="astro-doynk5tl"> <summary id="starlight__on-this-page--mobile" class="sl-flex astro-doynk5tl"> <div class="toggle sl-flex astro-doynk5tl"> On this page <svg aria-hidden="true" class="caret astro-doynk5tl astro-c6vsoqas" width="16" height="16" viewbox="0 0 24 24" fill="currentColor" style="--sl-icon-size: 1rem;"> <path d="m14.83 11.29-4.24-4.24a1 1 0 1 0-1.42 1.41L12.71 12l-3.54 3.54a1 1 0 0 0 0 1.41 1 1 0 0 0 .71.29 1 1 0 0 0 .71-.29l4.24-4.24a1.002 1.002 0 0 0 0-1.42Z" /> </svg> </div><span class="display-current astro-doynk5tl"></span></summary> <div class="dropdown astro-doynk5tl"> <ul class="isMobile astro-g2bywc46" style="--depth: 0;"> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#_top" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Overview</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#guidelines-for-contacting-cloudflare-support" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Guidelines for contacting Cloudflare support</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#methods-of-contacting-cloudflare-support" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Methods of contacting Cloudflare support</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#verifying-your-identity" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Verifying your identity</span> </a> <ul class="isMobile astro-g2bywc46" style="--depth: 1;"> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#authenticating-your-account" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Authenticating your account</span> </a></li> </ul></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#getting-help-with-an-issue" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Getting help with an issue</span> </a> <ul class="isMobile astro-g2bywc46" style="--depth: 1;"> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#accepted-file-formats-in-cases-and-chats" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Accepted file formats in cases and chats</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#view-open-support-cases" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">View open support cases</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a 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Agreements and Objectives</span> </a> <ul class="isMobile astro-g2bywc46" style="--depth: 1;"> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#how-we-prioritize-your-issue" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">How we prioritize your issue</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#priority-definitions" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Priority definitions</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#premium-sla" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Premium SLA</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#enterprisesla" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Enterprise SLA</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#slos-for-other-plans" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">SLOs for other plans</span> </a></li> </ul></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#supported-languages" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Supported languages</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#supported-regions" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Supported regions</span> </a></li> </ul> </div> </details> </nav> </mobile-starlight-toc> <script type="module" src="/_astro/MobileTableOfContents.astro_astro_type_script_index_0_lang.CwvHEPnB.js"></script> </div> <div class="right-sidebar-panel sl-hidden lg:sl-block astro-pb3aqygn"> <div class="sl-container astro-pb3aqygn"> <starlight-toc data-min-h="2" data-max-h="3"> <nav aria-labelledby="starlight__on-this-page"> <h2 id="starlight__on-this-page">On this page</h2> <ul class="astro-g2bywc46" style="--depth: 0;"> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#_top" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Overview</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#guidelines-for-contacting-cloudflare-support" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Guidelines for contacting Cloudflare support</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#methods-of-contacting-cloudflare-support" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Methods of contacting Cloudflare support</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#verifying-your-identity" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Verifying your identity</span> </a> <ul class="astro-g2bywc46" style="--depth: 1;"> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#authenticating-your-account" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Authenticating your account</span> </a></li> </ul></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#getting-help-with-an-issue" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Getting help with an issue</span> </a> <ul class="astro-g2bywc46" style="--depth: 1;"> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#accepted-file-formats-in-cases-and-chats" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Accepted file formats in cases and chats</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#view-open-support-cases" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">View open support cases</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#add-participants-to-open-support-tickets" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Add participants to open support tickets</span> </a></li> </ul></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#live-chat-support" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Live chat support</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#service-level-agreements-and-objectives" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Service Level Agreements and Objectives</span> </a> <ul class="astro-g2bywc46" style="--depth: 1;"> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#how-we-prioritize-your-issue" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">How we prioritize your issue</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#priority-definitions" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Priority definitions</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#premium-sla" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Premium SLA</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#enterprisesla" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">Enterprise SLA</span> </a></li> <li class="astro-g2bywc46" style="--depth: 1;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#slos-for-other-plans" class="astro-g2bywc46" style="--depth: 1;"> <span class="astro-g2bywc46" style="--depth: 1;">SLOs for other plans</span> </a></li> </ul></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#supported-languages" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Supported languages</span> </a></li> <li class="astro-g2bywc46" style="--depth: 0;"><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#supported-regions" class="astro-g2bywc46" style="--depth: 0;"> <span class="astro-g2bywc46" style="--depth: 0;">Supported regions</span> </a></li> </ul> </nav> </starlight-toc> <script type="module" src="/_astro/TableOfContents.astro_astro_type_script_index_0_lang.CxWEh7Yp.js"></script><br><astro-island uid="ZcQfTO" prefix="r1" component-url="/_astro/FeedbackPrompt.sIVdSYEF.js" component-export="default" renderer-url="/_astro/client.BUsrUfVi.js" props="{}" ssr client="idle" opts="{"name":"FeedbackPrompt","value":true}" await-children> <div> <h2>Was this helpful?</h2><button class="cursor-pointer bg-transparent"> <svg stroke="currentColor" fill="currentColor" stroke-width="0" viewbox="0 0 24 24" 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</div> </div> </aside> <div class="main-pane astro-67yu43on"> <main data-pagefind-body class="astro-bguv2lll" lang="en" dir="ltr"> <div class="content-panel astro-7nkwcw3z"> <div class="sl-container astro-7nkwcw3z"><astro-breadcrumbs data-main-bem-class="c-breadcrumbs" data-id="breadcrumbs" data-path-length="2" data-truncated="true"> <nav aria-label="breadcrumbs" class="c-breadcrumbs" id="breadcrumbs"> <ol class="c-breadcrumbs__crumbs has-separators"> <li class="c-breadcrumbs__crumb"><a href="https://developers-cloudflare-com.translate.goog/products/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB" class="c-breadcrumbs__link is-index" aria-current="false"> Products </a> <span class="c-breadcrumbs__separator" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="astro-couag5ji"> <polyline points="9 18 15 12 9 6" 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HTMLElement{constructor(){super(),this.isManualToggle=!1,this.breadcrumbs=null,this.mainBemClass=null,this.totalWidth=0,this.resizeObserver=null,this.handleTruncatedButtonClick=()=>{this.breadcrumbs?.classList.remove("is-truncated"),this.isManualToggle=!0},this.mainBemClass=this.dataset.mainBemClass||null;const e=this.dataset.id;!("truncated"in this.dataset)||!e||(this.breadcrumbs=document.getElementById(e),this.initializeCrumbs(),this.setupResizeObserver())}initializeCrumbs(){this.breadcrumbs?.querySelectorAll(`.${this.mainBemClass}__crumb`)?.forEach(s=>{this.totalWidth+=s.offsetWidth})}setupResizeObserver(){this.resizeObserver=new ResizeObserver(e=>{e.forEach(s=>{this.checkOverflow(s.target.clientWidth)})}),this.breadcrumbs&&this.resizeObserver.observe(this.breadcrumbs)}connectedCallback(){this.showHiddenCrumbs()}disconnectedCallback(){this.resizeObserver&&this.breadcrumbs&&(this.resizeObserver.unobserve(this.breadcrumbs),this.resizeObserver.disconnect())}toggleTruncated(e){this.breadcrumbs?.classList.toggle("is-truncated",e)}showHiddenCrumbs(){const e=this.breadcrumbs?.querySelector(`.${this.mainBemClass}__truncated-button`);e?.removeEventListener("click",this.handleTruncatedButtonClick),e?.addEventListener("click",this.handleTruncatedButtonClick.bind(this))}checkOverflow(e){const s=this.totalWidth>e&&!this.isManualToggle;this.toggleTruncated(s),s||(this.isManualToggle=!1)}}customElements.get("astro-breadcrumbs")||customElements.define("astro-breadcrumbs",t);</script> <h1 id="_top" class="astro-j6tvhyss">Contacting Cloudflare Support</h1> </div> </div> <div class="content-panel astro-7nkwcw3z"> <div class="sl-container astro-7nkwcw3z"><starlight-image-zoom> <template class="astro-vjux6bgf"><dialog class="starlight-image-zoom-dialog astro-vjux6bgf"> <button aria-label="Unzoom image" class="starlight-image-zoom-control astro-vjux6bgf"> <svg aria-hidden="true" fill="currentColor" viewbox="0 0 24 24" class="astro-vjux6bgf"><use href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#starlight-image-zoom-icon-unzoom" class="astro-vjux6bgf"></use> </svg></button> <figure class="astro-vjux6bgf"></figure> </dialog> </template> <svg xmlns="http://www.w3.org/2000/svg" style="display:none" class="astro-vjux6bgf"><symbol id="starlight-image-zoom-icon-zoom" viewbox="0 0 24 24" class="astro-vjux6bgf"> <path d="M9.79 12.79 4 18.59V17a1 1 0 0 0-2 0v4a1 1 0 0 0 .08.38 1 1 0 0 0 .54.54A1 1 0 0 0 3 22h4a1 1 0 0 0 0-2H5.41l5.8-5.79a1 1 0 0 0-1.42-1.42ZM21.92 2.62a1 1 0 0 0-.54-.54A1 1 0 0 0 21 2h-4a1 1 0 0 0 0 2h1.59l-5.8 5.79a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0L20 5.41V7a1 1 0 0 0 2 0V3a1 1 0 0 0-.08-.38Z" class="astro-vjux6bgf" /> </symbol> <symbol id="starlight-image-zoom-icon-unzoom" viewbox="0 0 24 24" class="astro-vjux6bgf"> <path d="M21.71 2.29a1 1 0 0 0-1.42 0l-5.79 5.8V6.5a1 1 0 0 0-2 0v4a1 1 0 0 0 .08.38 1 1 0 0 0 .54.54 1 1 0 0 0 .38.08h4a1 1 0 0 0 0-2h-1.59l5.8-5.79a1 1 0 0 0 0-1.42ZM10.88 12.58a1 1 0 0 0-.38-.08h-4a1 1 0 0 0 0 2h1.59l-5.8 5.79a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0l5.79-5.8v1.59a1 1 0 0 0 2 0v-4a1 1 0 0 0-.08-.38 1 1 0 0 0-.54-.54Z" class="astro-vjux6bgf" /> </symbol> </svg> </starlight-image-zoom> <script type="module" src="/_astro/ImageZoom.astro_astro_type_script_index_0_lang.BjAW4avr.js"></script> <div class="sl-markdown-content astro-cedpceuv"> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="guidelines-for-contacting-cloudflare-support">Guidelines for contacting Cloudflare support</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#guidelines-for-contacting-cloudflare-support"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>Cloudflare Support <em>cannot</em> perform the following actions:</p> <ul> <li>Make configuration or account changes on a customer’s behalf</li> <li>Provide sensitive account info over the phone</li> <li>Troubleshoot or answer questions about domains not associated with the Cloudflare account email address used to contact support</li> </ul> <aside aria-label="Warning" class="starlight-aside starlight-aside--caution"> <p class="starlight-aside__title" aria-hidden="true"> <svg viewbox="0 0 24 24" width="16" height="16" fill="currentColor" class="starlight-aside__icon"> <path d="M12 16C11.8022 16 11.6089 16.0587 11.4444 16.1686C11.28 16.2784 11.1518 16.4346 11.0761 16.6173C11.0004 16.8001 10.9806 17.0011 11.0192 17.1951C11.0578 17.3891 11.153 17.5673 11.2929 17.7071C11.4327 17.847 11.6109 17.9422 11.8049 17.9808C11.9989 18.0194 12.2 17.9996 12.3827 17.9239C12.5654 17.8482 12.7216 17.72 12.8315 17.5556C12.9413 17.3911 13 17.1978 13 17C13 16.7348 12.8946 16.4805 12.7071 16.2929C12.5196 16.1054 12.2652 16 12 16ZM22.67 17.47L14.62 3.47003C14.3598 3.00354 13.9798 2.61498 13.5192 2.3445C13.0586 2.07401 12.5341 1.9314 12 1.9314C11.4659 1.9314 10.9414 2.07401 10.4808 2.3445C10.0202 2.61498 9.64019 3.00354 9.38 3.47003L1.38 17.47C1.11079 17.924 0.966141 18.441 0.960643 18.9688C0.955144 19.4966 1.089 20.0166 1.34868 20.4761C1.60837 20.9356 1.9847 21.3185 2.43968 21.5861C2.89466 21.8536 3.41218 21.9964 3.94 22H20.06C20.5921 22.0053 21.1159 21.8689 21.5779 21.6049C22.0399 21.341 22.4234 20.9589 22.689 20.4978C22.9546 20.0368 23.0928 19.5134 23.0895 18.9814C23.0862 18.4493 22.9414 17.9277 22.67 17.47ZM20.94 19.47C20.8523 19.626 20.7245 19.7556 20.5697 19.8453C20.4149 19.935 20.2389 19.9815 20.06 19.98H3.94C3.76111 19.9815 3.5851 19.935 3.43032 19.8453C3.27553 19.7556 3.14765 19.626 3.06 19.47C2.97223 19.318 2.92602 19.1456 2.92602 18.97C2.92602 18.7945 2.97223 18.622 3.06 18.47L11.06 4.47003C11.1439 4.30623 11.2714 4.16876 11.4284 4.07277C11.5855 3.97678 11.766 3.92599 11.95 3.92599C12.134 3.92599 12.3145 3.97678 12.4716 4.07277C12.6286 4.16876 12.7561 4.30623 12.84 4.47003L20.89 18.47C20.9892 18.6199 21.0462 18.7937 21.055 18.9732C21.0638 19.1527 21.0241 19.3312 20.94 19.49V19.47ZM12 8.00003C11.7348 8.00003 11.4804 8.10538 11.2929 8.29292C11.1054 8.48046 11 8.73481 11 9.00003V13C11 13.2652 11.1054 13.5196 11.2929 13.7071C11.4804 13.8947 11.7348 14 12 14C12.2652 14 12.5196 13.8947 12.7071 13.7071C12.8946 13.5196 13 13.2652 13 13V9.00003C13 8.73481 12.8946 8.48046 12.7071 8.29292C12.5196 8.10538 12.2652 8.00003 12 8.00003Z" /> </svg>Warning</p> <div class="starlight-aside__content"> <p><strong>Do not share</strong> any sensitive information, such as passwords, credit card numbers, private keys, or API keys with Cloudflare.</p> </div> </aside> <p>Before notifying Cloudflare of an issue with your site, refer to the <a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://www.cloudflarestatus.com/" target="_blank" rel="noopener">Cloudflare Status Page<span class="external-link"> ↗</span></a>. If reporting issues with your site, ensure to provide adequate details in the support case <em>(refer to <a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#getting-help-with-an-issue">Getting help with an issue</a> for more information)</em>.</p> <hr> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="methods-of-contacting-cloudflare-support">Methods of contacting Cloudflare support</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#methods-of-contacting-cloudflare-support"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>As a Cloudflare customer, you can contact Cloudflare for support via the community portal or by opening a support case, live chat, or phone. Support options can vary depending on your plan.</p> <table> <thead> <tr> <th></th> <th>Enterprise</th> <th>Business</th> <th>Pro</th> <th>Free</th> </tr> </thead> <tbody> <tr> <td><a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://community.cloudflare.com/" target="_blank" rel="noopener">Community<span class="external-link"> ↗</span></a><br> Join the community to ask basic troubleshooting questions and to view the latest resources (such as tips for resolving common issues and configuration guidance).</td> <td>Yes</td> <td>Yes</td> <td>Recommended</td> <td>Recommended</td> </tr> <tr> <td><a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://discord.cloudflare.com/" target="_blank" rel="noopener">Discord<span class="external-link"> ↗</span></a><br> Join the Discord community to ask basic troubleshooting questions (mainly focused on the Developer Platform).</td> <td>Yes</td> <td>Yes</td> <td>Recommended</td> <td>Recommended</td> </tr> <tr> <td><a href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#getting-help-with-an-issue">Support case</a><br> Use to troubleshoot specific issues or errors. Response times depend on your plan.</td> <td>Yes</td> <td>Yes</td> <td>Yes</td> <td>No*</td> </tr> <tr> <td><strong>Chat</strong><br> Use to troubleshoot specific issues or errors. Response times depend on your plan.</td> <td>Yes</td> <td>Yes</td> <td>No</td> <td>No</td> </tr> <tr> <td><strong>Emergency Phone</strong> <br> Use phone support to reach out during emergencies such as site outages or DDoS attacks.</td> <td>Yes</td> <td>No</td> <td>No</td> <td>No</td> </tr> </tbody> </table> <hr> <aside aria-label="Note" class="starlight-aside starlight-aside--note"> <p class="starlight-aside__title" aria-hidden="true"> <svg viewbox="0 0 24 24" width="16" height="16" fill="currentColor" class="starlight-aside__icon"> <path d="M12 11C11.7348 11 11.4804 11.1054 11.2929 11.2929C11.1054 11.4804 11 11.7348 11 12V16C11 16.2652 11.1054 16.5196 11.2929 16.7071C11.4804 16.8946 11.7348 17 12 17C12.2652 17 12.5196 16.8946 12.7071 16.7071C12.8946 16.5196 13 16.2652 13 16V12C13 11.7348 12.8946 11.4804 12.7071 11.2929C12.5196 11.1054 12.2652 11 12 11ZM12.38 7.08C12.1365 6.97998 11.8635 6.97998 11.62 7.08C11.4973 7.12759 11.3851 7.19896 11.29 7.29C11.2017 7.3872 11.1306 7.49882 11.08 7.62C11.024 7.73868 10.9966 7.86882 11 8C10.9992 8.13161 11.0245 8.26207 11.0742 8.38391C11.124 8.50574 11.1973 8.61656 11.29 8.71C11.3872 8.79833 11.4988 8.86936 11.62 8.92C11.7715 8.98224 11.936 9.00632 12.099 8.99011C12.2619 8.97391 12.4184 8.91792 12.5547 8.82707C12.691 8.73622 12.8029 8.61328 12.8805 8.46907C12.9582 8.32486 12.9992 8.16378 13 8C12.9963 7.73523 12.8927 7.48163 12.71 7.29C12.6149 7.19896 12.5028 7.12759 12.38 7.08ZM12 2C10.0222 2 8.08879 2.58649 6.4443 3.6853C4.79981 4.78412 3.51809 6.3459 2.76121 8.17317C2.00433 10.0004 1.8063 12.0111 2.19215 13.9509C2.578 15.8907 3.53041 17.6725 4.92894 19.0711C6.32746 20.4696 8.10929 21.422 10.0491 21.8079C11.9889 22.1937 13.9996 21.9957 15.8268 21.2388C17.6541 20.4819 19.2159 19.2002 20.3147 17.5557C21.4135 15.9112 22 13.9778 22 12C22 10.6868 21.7413 9.38642 21.2388 8.17317C20.7363 6.95991 19.9997 5.85752 19.0711 4.92893C18.1425 4.00035 17.0401 3.26375 15.8268 2.7612C14.6136 2.25866 13.3132 2 12 2ZM12 20C10.4178 20 8.87104 19.5308 7.55544 18.6518C6.23985 17.7727 5.21447 16.5233 4.60897 15.0615C4.00347 13.5997 3.84504 11.9911 4.15372 10.4393C4.4624 8.88743 5.22433 7.46197 6.34315 6.34315C7.46197 5.22433 8.88743 4.4624 10.4393 4.15372C11.9911 3.84504 13.5997 4.00346 15.0615 4.60896C16.5233 5.21447 17.7727 6.23984 18.6518 7.55544C19.5308 8.87103 20 10.4177 20 12C20 14.1217 19.1572 16.1566 17.6569 17.6569C16.1566 19.1571 14.1217 20 12 20Z" /> </svg>Note</p> <div class="starlight-aside__content"> <p>Customers on Free plans are encouraged to utilize our Cloudflare Community and will only receive standard case support for billing, account, and registrar issues.</p> </div> </aside> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="verifying-your-identity">Verifying your identity</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#verifying-your-identity"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p><em>(For Enterprise Emergency Phone Support)</em></p> <p>For account security, you must verify your identity and account ownership in the Cloudflare dashboard before discussing account settings and sensitive details with Cloudflare Support. There are two verification options:</p> <ul> <li>a single-use token that automatically refreshes every thirty (30) seconds, or</li> <li>an <a href="https://developers-cloudflare-com.translate.goog/fundamentals/setup/account/account-security/2fa/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#configure-totp-mobile-application-authentication-for-two-factor-cloudflare-login">authenticator app token</a> on your mobile device.</li> </ul> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="authenticating-your-account">Authenticating your account</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#authenticating-your-account"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>1. Log into your Cloudflare account.</p> <p>2. In the upper right corner of the Cloudflare dashboard, select <strong>Support</strong> > <strong>Contact Cloudflare</strong>.</p><starlight-image-zoom-zoomable> <img src="/_astro/contact-cloudflare-menu.CThJc2ib_1FnvS7.webp" alt width="392" height="438" loading="lazy" decoding="async"> <button aria-label="Zoom image" class="starlight-image-zoom-control"> <svg aria-hidden="true" fill="currentColor" viewbox="0 0 24 24"> <use href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#starlight-image-zoom-icon-zoom"></use> </svg></button> </starlight-image-zoom-zoomable> <p>3. On the right-hand panel there is a section for <em>Emergency Phone Support Hotline</em>.</p><starlight-image-zoom-zoomable> <img src="/_astro/Screen_Shot_2022-09-28_at_11.41.37.0WlRht2g_ZmMmej.webp" alt width="622" height="179" loading="lazy" decoding="async"> <button aria-label="Zoom image" class="starlight-image-zoom-control"> <svg aria-hidden="true" fill="currentColor" viewbox="0 0 24 24"> <use href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#starlight-image-zoom-icon-zoom"></use> </svg></button> </starlight-image-zoom-zoomable> <p>4. To authenticate using a single-use token, click <strong>Get a single-use token</strong>. A pop-up window will appear with your Unique Customer Id and One Time Passcode. The code automatically refreshes every 30 seconds.</p><starlight-image-zoom-zoomable> <img src="/_astro/Emergency_Phone_Support.IYDzAqH8_1FdHyi.webp" alt width="493" height="318" loading="lazy" decoding="async"> <button aria-label="Zoom image" class="starlight-image-zoom-control"> <svg aria-hidden="true" fill="currentColor" viewbox="0 0 24 24"> <use href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#starlight-image-zoom-icon-zoom"></use> </svg></button> </starlight-image-zoom-zoomable> <p>5. To authenticate using an authenticator app, click <strong>Configure authenticator app</strong> and follow the <a href="https://developers-cloudflare-com.translate.goog/fundamentals/setup/account/account-security/2fa/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#configure-totp-mobile-application-authentication-for-two-factor-cloudflare-login">configuration instructions</a> on the following screen. After configuration, the token code will appear in your mobile authentication application.</p> <p>6. When calling the emergency phone line, you can authenticate automatically by entering your ID and Code when requested.</p> <hr> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="getting-help-with-an-issue">Getting help with an issue</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#getting-help-with-an-issue"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>To submit a support case, follow these steps:</p> <ol> <li>Browse to <a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://dash.cloudflare.com/?to%3D/:account/support" target="_blank" rel="noopener">https://dash.cloudflare.com/?to=/:account/support<span class="external-link"> ↗</span></a>.</li> <li>Enter the <strong>email</strong> and <strong>password</strong> for your Cloudflare account. Your email needs to be <a href="https://developers-cloudflare-com.translate.goog/fundamentals/setup/account/account-security/login-and-account-issues/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB">verified</a> in order to submit a Support case.</li> <li>Select the appropriate account requiring assistance.</li> <li>Verify that you are now in the Support Portal.</li> <li>Choose the category and subcategories that best define your issue.</li> <li>Choose the affected domains (if applicable).</li> <li>Enter a detailed summary of the issue you’re experiencing.</li> <li>Review the right-hand panel of the Portal for recommended resources and for troubleshooting guides resulting from diagnostics run against your domain.</li> <li>If the provided resources did not solve your issue, click Add more details to submit a case**</li> <li>Complete the case submission fields as completely as possible with the following information. <em>(<strong>Please note</strong> that missing information will increase the time it takes to resolve your issue and our team may not be able to investigate without enough information. Please review <a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB">Gathering information for troubleshooting sites</a> and make sure you include all needed information.)</em> - A detailed description of the issue with the following information: <ul> <li>Timestamp (UTC)</li> <li>ZoneName/ZoneID</li> <li>Problem frequency</li> <li>Steps to reproduce the issue, with actual results vs expected results - Any necessary information for a technical investigation</li> <li>A description of the actual results vs expected results</li> <li>Steps to reproduce the issue, with example URLs </li> <li>Exact error messages</li> <li>HAR files</li> <li>Screenshots</li> <li>Relevant logs from the origin web server</li> <li>Output from <a href="https://developers-cloudflare-com.translate.goog/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB">test tools</a> such as MTR, traceroute, dig/nslookup, and cURL - Priority level, impact to service / production - Any collaborators whom you wish to be cc'd on the case</li> </ul></li> <li>Click <strong>Submit Case</strong></li> </ol> <p>** Available to certain plan types only. Refer to chart above for details.</p> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="accepted-file-formats-in-cases-and-chats">Accepted file formats in cases and chats</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#accepted-file-formats-in-cases-and-chats"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>You can only upload the following file types in a case or a chat:</p> <p><em>Image</em></p> <ul> <li>png, jpg, gif, ico, tiff</li> </ul> <p><em>Video</em></p> <ul> <li>mp4, avi, webm</li> </ul> <p><em>Text</em></p> <ul> <li>har, txt, csv, eml, css, html, json, tf</li> </ul> <p><em>Packet Capture</em></p> <ul> <li>pcap, pcapng, cap</li> </ul> <p>Cloudflare Support only accepts the WARP diagnostics as compressed files. Please do not upload ZIP or RAR files when sharing HAR files, and please do not share compressed documents like DOCX, XLSX or PPTX.</p> <p>The maximum file size is <strong>20 MB</strong>. If you need to share a larger file, please provide a link to the file using Google Drive or a similar sharing platform of your choice.</p> <p>When sending Cloudflare Support packet captures, please do the following:</p> <ol> <li>Filter for relevant traffic. Use a display filter and then save <a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://www.wireshark.org/docs/wsug_html_chunked/ChIOExportSection.html" target="_blank" rel="noopener">export specified packets<span class="external-link"> ↗</span></a> to reduce the file size.</li> <li>Include the name of the device and interface/tunnel in the file name.</li> <li>Describe what each packet capture shows.</li> </ol> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="view-open-support-cases">View open support cases</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#view-open-support-cases"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <ol> <li>Log in to your Cloudflare account.</li> <li>Select <code dir="auto">My Activities - All Tickets</code> from <strong>Support</strong> dropdown.</li> <li>Select your account if needed.</li> <li>You will be redirected to the portal where you can see your own cases and cases you are CC'd on.</li> </ol> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="add-participants-to-open-support-tickets">Add participants to open support tickets</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#add-participants-to-open-support-tickets"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <ol> <li>Log in to your Cloudflare account.</li> <li>Select <code dir="auto">My Activities - All Tickets</code> from <strong>Support</strong> dropdown.</li> <li>Select your account if needed.</li> <li>Select the case you want to add participants to.</li> <li>Enter their email in the <code dir="auto">Case Participants</code> box in the top right and click <strong>Add</strong>.</li> </ol> <hr> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="live-chat-support">Live chat support</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#live-chat-support"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>You can also use the <strong>live chat</strong> (Business and Enterprise plans, only) to ask specific questions that don’t require a lot of technical investigation:</p> <ol> <li>Browse to <a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://dash.cloudflare.com/?to%3D/:account/support" target="_blank" rel="noopener">https://dash.cloudflare.com/?to=/:account/support<span class="external-link"> ↗</span></a>.</li> <li>Enter the email and password for your Cloudflare account. Your email needs to be verified in order to chat live with us.</li> <li>Select the appropriate account requiring assistance.</li> <li>Click the <strong>Help</strong> icon in the bottom right corner of the screen</li> <li>The <strong>Live Chat</strong> screen will appear. Use the search field to check for answers to your questions:</li> <li>If the results didn't answer your question, press the <strong>Live chat</strong> button and start typing your message to chat with a Technical Support Engineer.</li> </ol> <hr> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="service-level-agreements-and-objectives">Service Level Agreements and Objectives</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#service-level-agreements-and-objectives"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="how-we-prioritize-your-issue">How we prioritize your issue</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#how-we-prioritize-your-issue"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>Cloudflare support responds to every case received in the following priority order:</p> <ul> <li>Premium Enterprise</li> <li>Standard Enterprise</li> <li>Business</li> <li>Pro</li> <li>Free</li> </ul> <p>Cloudflare Support strives to respond to our customers as quickly as possible. Urgent issues (site down, under attack) are prioritized for the quickest response possible. Please explicitly specify the priority level and impact to your production service when reaching out to Cloudflare support.</p> <p>Below are definitions of the priority levels Cloudflare assigns to cases and the associated Service Level Agreement (SLA) or Service Level Objective (SLO). Whenever possible, responses are provided quicker than the noted SLAs.</p> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="priority-definitions">Priority definitions</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#priority-definitions"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <ul> <li>P1 - Service is significantly impaired and unavailable in multiple user locations. <ul> <li><em>Example</em>: site outage issues or an ongoing attack.</li> </ul></li> <li>P2 - Repeated inability to use the Service from a single location or localized region. <ul> <li><em>Example</em>: Localized site outage. These issues may be with a single website or even a single server.</li> </ul></li> <li>P3 - Issues that may impact service performance or user experience but do not prevent service usage; account-related queries. <ul> <li><em>Example</em>: slow performance issues, information requests, or usage questions.</li> </ul></li> <li>P4 - General questions related to Cloudflare's products and services</li> </ul> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="premium-sla">Premium SLA</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#premium-sla"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <ul> <li>P1 - initial response in 1 hour</li> <li>P2 - initial response in 2 hours </li> <li>P3 - initial response in 24 hours </li> <li>P4 - initial response in 24 hours</li> </ul> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="enterprisesla">Enterprise SLA</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#enterprisesla"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <ul> <li>P1 - initial response in 2 hours</li> <li>P2 - initial response in 4 hours</li> <li>P3 - initial response in 48 hours</li> <li>P4 - initial response in 48 hours</li> </ul> <div tabindex="-1" class="heading-wrapper level-h3"> <h3 id="slos-for-other-plans">SLOs for other plans</h3><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#slos-for-other-plans"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <ul> <li>PAYGO and Free customers - No SLAs are offered, but customers are responded to in the order in which their request is received. For a quicker answer, we highly recommend searching or posting on our <a href="https://translate.google.com/website?sl=pl&tl=en&hl=en-GB&u=https://community.cloudflare.com/" target="_blank" rel="noopener">Community forums<span class="external-link"> ↗</span></a>.</li> </ul> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="supported-languages">Supported languages</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#supported-languages"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>For Enterprise support, Cloudflare provides support in English, but makes a best effort to offer help in the following languages:</p> <ul> <li>Chinese</li> <li>English</li> <li>French</li> <li>German</li> <li>Japanese</li> <li>Portuguese</li> <li>Spanish</li> </ul> <div tabindex="-1" class="heading-wrapper level-h2"> <h2 id="supported-regions">Supported regions</h2><a class="anchor-link" href="https://developers-cloudflare-com.translate.goog/support/contacting-cloudflare-support/?_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=en-GB#supported-regions"><span aria-hidden="true" class="anchor-icon"> <svg width="16" height="16" viewbox="0 0 24 24"> <path fill="currentcolor" d="m12.11 15.39-3.88 3.88a2.52 2.52 0 0 1-3.5 0 2.47 2.47 0 0 1 0-3.5l3.88-3.88a1 1 0 0 0-1.42-1.42l-3.88 3.89a4.48 4.48 0 0 0 6.33 6.33l3.89-3.88a1 1 0 1 0-1.42-1.42Zm8.58-12.08a4.49 4.49 0 0 0-6.33 0l-3.89 3.88a1 1 0 0 0 1.42 1.42l3.88-3.88a2.52 2.52 0 0 1 3.5 0 2.47 2.47 0 0 1 0 3.5l-3.88 3.88a1 1 0 1 0 1.42 1.42l3.88-3.89a4.49 4.49 0 0 0 0-6.33ZM8.83 15.17a1 1 0 0 0 1.1.22 1 1 0 0 0 .32-.22l4.92-4.92a1 1 0 0 0-1.42-1.42l-4.92 4.92a1 1 0 0 0 0 1.42Z" /> </svg></span></a> </div> <p>Cloudflare offers worldwide support, which covers:</p> <ul> <li>Asia-Pacific</li> <li>Europe, Middle East, and Africa</li> <li>North and South America</li> </ul> </div> <div class="astro-fxeopwe4"> <div class="feedback-prompt astro-fxeopwe4"> <astro-island uid="ZcQfTO" prefix="r0" component-url="/_astro/FeedbackPrompt.sIVdSYEF.js" component-export="default" renderer-url="/_astro/client.BUsrUfVi.js" props="{}" ssr client="idle" opts="{"name":"FeedbackPrompt","value":true}" await-children> <div> <h2>Was this helpful?</h2><button class="cursor-pointer bg-transparent"> <svg stroke="currentColor" fill="currentColor" stroke-width="0" viewbox="0 0 24 24" 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