Policies - GambleAware

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id="menu"> <ul class="header__list"> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-0" data-is-open="false">Advice</button> <div class="header__first-level js-header-first-level" id="header-first-level-0"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/advice/"> <span class="header-arrow-link__text">Advice</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/advice/for-your-gambling/"> <span class="header-icon-link__icon font-ico-union"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">For your gambling</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span class="header-icon-link__icon font-ico-union"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">For your gambling</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-0" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/advice/for-your-gambling/">For your gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-your-gambling/the-signs-of-gambling-harms/">The signs of gambling harms</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-your-gambling/help-with-budgeting-and-finances/">Help with budgeting and finances</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-your-gambling/advice-to-consider-if-you-re-gambling/">Advice to consider if you’re gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-your-gambling/talking-about-gambling/">Talking about gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-your-gambling/help-if-gambling-is-affecting-everyday-life/">Help if gambling is affecting everyday life</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-your-gambling/understanding-the-risks-of-gambling/">Understanding the risks of gambling</a> </li> </ul> </div> </div> </li> </ul> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/advice/for-family-and-friends/"> <span class="header-icon-link__icon font-ico-couple"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">For family and friends</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span class="header-icon-link__icon font-ico-couple"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">For family and friends</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-0" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/advice/for-family-and-friends/">For family and friends</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/advice-if-youre-affected-by-someone-s-gambling/">Advice if you're affected by someone’s gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/helping-someone-who-gambles/">Helping someone who gambles</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/talking-about-gambling/">Talking about gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/the-signs-of-gambling-harms/">The signs of gambling harms</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/help-with-budgeting-and-finances/">Help with budgeting and finances</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/understanding-the-risks-of-gambling/">Understanding the risks of gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/helping-a-young-person-who-gambles/">Helping a young person who gambles</a> </li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-1" data-is-open="false">Tools and support</button> <div class="header__first-level js-header-first-level" id="header-first-level-1"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/tools-and-support/"> <span class="header-arrow-link__text">Tools and support</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/gambling-harms-assessment/"> <span class="header-icon-link__icon font-ico-light-bulb"></span> <span class="header-icon-link__text">Gambling harms assessment</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/gambling-spend-calculator/"> <span class="header-icon-link__icon font-ico-calculator"></span> <span class="header-icon-link__text">Gambling spend calculator</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/gambling-blocking-and-self-exclusion/"> <span class="header-icon-link__icon font-ico-no-phone"></span> <span class="header-icon-link__text">Gambling blocking and self-exclusion</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/limiting-gambling-ads-online/"> <span class="header-icon-link__icon font-ico-mute"></span> <span class="header-icon-link__text">Limiting gambling ads online</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/support-in-your-area/"> <span class="header-icon-link__icon font-ico-person-search"></span> <span class="header-icon-link__text">Support in your area</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/national-gambling-support-network/"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text">National Gambling Support Network</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/referring-a-patient-to-support/"> <span class="header-icon-link__icon font-ico-connection"></span> <span class="header-icon-link__text">Referring a patient to support</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/resources-for-professionals/"> <span class="header-icon-link__icon font-ico-charts"></span> <span class="header-icon-link__text">Resources for professionals</span> </a> </li> </ul> </div> </div> </div> </li> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-2" data-is-open="false">Our research</button> <div class="header__first-level js-header-first-level" id="header-first-level-2"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/our-research/"> <span class="header-arrow-link__text">Our research</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/publication-library/"> <span class="header-icon-link__icon font-ico-book"></span> <span class="header-icon-link__text">Publication library</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/our-research-strategy/"> <span class="header-icon-link__icon font-ico-chess"></span> <span class="header-icon-link__text">Our research strategy</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/understanding-gambling-harms/"> <span class="header-icon-link__icon font-ico-dice"></span> <span class="header-icon-link__text">Understanding gambling harms</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/gambling-harm-stigma/"> <span class="header-icon-link__icon font-ico-mental-warning"></span> <span class="header-icon-link__text">Gambling harm stigma</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/impact-on-communities/"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text">Impact on communities</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/prevention-programmes/"> <span class="header-icon-link__icon font-ico-protection-bubble"></span> <span class="header-icon-link__text">Prevention programmes</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/support-and-treatment-services/"> <span class="header-icon-link__icon font-ico-support-group"></span> <span class="header-icon-link__text">Support and treatment services</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/policy-and-regulation/"> <span class="header-icon-link__icon font-ico-checkboard"></span> <span class="header-icon-link__text">Policy and regulation</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/what-we-do/what-we-fund/live-funding-opportunities/"> <span class="header-icon-link__icon font-ico-savings"></span> <span class="header-icon-link__text">Live funding opportunities</span> </a> </li> </ul> </div> </div> </div> </li> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-3" data-is-open="false">What we do</button> <div class="header__first-level js-header-first-level" id="header-first-level-3"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/what-we-do/"> <span class="header-arrow-link__text">What we do</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/what-we-do/our-strategy/"> <span class="header-icon-link__icon font-ico-multiple-checks"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">Our strategy</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span class="header-icon-link__icon font-ico-multiple-checks"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">Our strategy</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-0" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/what-we-do/our-strategy/">Our strategy</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/our-strategy/lived-experience-community/">Lived experience community</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/our-strategy/our-videos/">Our videos</a> </li> </ul> </div> </div> </li> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/what-we-do/how-we-are-governed/"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">How we are governed</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-1" aria-expanded="false"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">How we are governed</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-1" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/">How we are governed</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/our-people/">Our people</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/how-we-are-funded/">How we are funded</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/our-committees/">Our committees</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/annual-reports-and-minutes/">Annual reports and minutes</a> </li> </ul> </div> </div> </li> </ul> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/what-we-do/what-we-fund/"> <span class="header-icon-link__icon font-ico-people-in-hands"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">What we fund</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span class="header-icon-link__icon font-ico-people-in-hands"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">What we fund</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-0" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/what-we-do/what-we-fund/">What we fund</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/what-we-fund/funded-programmes-and-commissioning/">Funded programmes and commissioning</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/what-we-fund/live-funding-opportunities/">Live funding opportunities</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/what-we-fund/guidance-for-researchers/">Guidance for researchers</a> </li> </ul> </div> </div> </li> <li class="header__column-item"> <a class="header-icon-link" href="/what-we-do/events/"> <span class="header-icon-link__icon font-ico-people-chatting"></span> <span class="header-icon-link__text">Events</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/what-we-do/news/"> <span class="header-icon-link__icon font-ico-message-bubble"></span> <span 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class="breadcrumbs__item-link">Home</a> </li> <li class="breadcrumbs__item breadcrumbs__item--active"> <a href="/policies/" class="breadcrumbs__item-link">Policies</a> </li> </ul> </div> <div class="simple-banner__content"> <h1 class="simple-banner__content-title h1 hidden-focus js-simple-banner-heading" tabindex="-1">Policies</h1> <div class="body-m simple-banner__content-text"><p>Read our policies to understand how we collect, use and store your personal information and data when you use our website.</p></div> </div> </div> </section> <main class="main"> <div class="main__container" data-pageKey="27d35b69-c266-48fd-b69d-714357802d8e"> <section class="card-list card-list--padding bg-grey-70 margin-extra-large" > <div class="wrap"> <div class="card-list__container"> <div class="card bg-white"> <h3 class="card-title h3">Acceptable use policy</h3> <div class="card-text rte">Our acceptable use policy sets out the terms under which you may access our website. </div> <a class="cta cta--primary" href="/acceptable-use-policy/" target="_self" rel="noopener noreferrer" id="" > <span> Read acceptable use policy </span> <span class="icon-end icon font-ico-arrow-right"></span> </a> </div> <div class="card bg-white"> <h3 class="card-title h3">Cookie policy </h3> <div class="card-text rte">Our cookie policy explains what cookies are and how we use them when you use our website. </div> <a class="cta cta--primary" href="/cookie-policy/" target="_self" rel="noopener noreferrer" id="" > <span> Read cookie policy </span> <span class="icon-end icon font-ico-arrow-right"></span> </a> </div> <div class="card bg-white"> <h3 class="card-title h3">Privacy policy</h3> <div class="card-text rte">Our privacy policy sets out how we collect, use and store your personal information and why.</div> <a class="cta cta--primary" href="/privacy-policy/" target="_self" rel="noopener noreferrer" id="" > <span> Read privacy policy </span> <span class="icon-end icon font-ico-arrow-right"></span> </a> </div> <div class="card bg-white"> <h3 class="card-title h3">Terms and conditions</h3> <div class="card-text rte">Our terms and conditions tell you the terms of use on which you may make use of our website. </div> <a class="cta cta--primary" href="/terms-and-conditions/" target="_self" rel="noopener noreferrer" id="" > <span> Read our terms and conditions </span> <span class="icon-end icon font-ico-arrow-right"></span> </a> </div> </div> </div> </section><section class="margin-none" data-script="table"> <div class="wrap wrap--narrow"> <div class="rte"> <h2><span class="color-tangerine">Contact us</span></h2> <p><span>If you have any questions about our policies, <a href="/contact-us/" title="Contact us">contact us</a>.</span></p> </div> </div> </section> </div> <div class="gleap js-gealp" data-script="gleap"> <div class="wrap"> <div class="gleap__container"> <div class="gleap-title h3">Is this page useful?</div> <div class="gleap__controls"> <div><b class="btn btn--inverted 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Support Network</a> helps people struggling with gambling, and people who are worried about someone else’s gambling.</p> <p>Call or chat online to an advisor, and speak one-to-one for confidential advice, information and support.</p> <p><span class="body-small">Delivered by <a rel="noopener" href="https://www.gamcare.org.uk/" target="_blank" title="GamCare">GamCare</a></span></p> <p><span class="body-small">24 hours a day • 7 days a week • UK only</span></p></div> </div> <div class="contact-banner__subcolumn"> <a class="cta cta--tangerine-50 js-support-tracking" data-value="Footer" href="/tools-and-support/support-in-your-area/" target="_self" rel="noopener noreferrer" id=""> <span class="icon-start icon font-ico-group"></span> <span> Find support in your area </span> </a> <button type="button" class="cta cta--primary cta--chatbot js-modal-chatbot-open js-tracking-livechat" data-value="Footer"><span class="icon font-ico-chat"></span><span>Live chat</span></button> <div class="modal js-modal-chatbot js-modal-chatbot-default" aria-expanded="false" > <div class="wrap"> <div class="modal__container" data-script="figure"> <div class="chatbot js-service-modal-container"> <button class="chatbot-button btn-close js-modal-chatbot-close"> <span class="sr-only">Close Chat Modal</span> <span>Close</span> <span class="icon font-ico-close"></span> </button> <h3 class="chatbot-title h3">Chat with an adviser</h3> <div class="chatbot__description rte body-s" ><p>The National Gambling Helpline’s live chat is free and confidential. If you’re ready to talk, the team are here to listen, 24 hours a day, every day of the year.</p></div> <div class="chatbot__form"> <iframe title="GamCare Chatbot" src=https://app.five9.eu/consoles/ChatConsole/index.html?title=Gamcare%20Chat&tenant=GamCare-%20(thru%20babble)&profiles=GambleAware&showProfiles=true&autostart=true&theme=https%3A%2F%2Fstage-gambleaware.uksouth01.umbraco.io%2Fcss%2Fstyle.min.css%3Fv%3D638671766815059399&surveyOptions=%7B%22showComment%22%3Atrue%2C%22requireComment%22%3Afalse%7D&fields=%7B%22name%22%3A%7B%22value%22%3A%22%22%2C%22show%22%3Atrue%2C%22label%22%3A%22Name%22%7D%2C%22email%22%3A%7B%22value%22%3A%22%22%2C%22show%22%3Atrue%2C%22label%22%3A%22Email%22%7D%2C%22Question%22%3A%7B%22value%22%3A%22%22%2C%22show%22%3Afalse%2C%22label%22%3A%22Question%22%2C%22required%22%3Afalse%7D%2C%22UserLocale%22%3A%7B%22value%22%3A%22en%22%2C%22show%22%3Afalse%7D%7D&playSoundOnMessage=true&allowCustomerToControlSoundPlay=false&showEmailButton=true&useBusinessHours=false&showPrintButton=false&allowUsabilityMenu=false&enableCallback=false&callbackList=&allowRequestLiveAgent=false></iframe> </div> <div class="chatbot__caption rte"> <p>The live chat is delivered by GamCare and only available to people in England, Scotland and Wales. If you’d prefer to speak to an adviser over the phone, call <span class="phone-number"><a href="tel:08088020133">0808 8020 133</a></span> For information on <a href="tel:08088020133" title="0808 8020 133"></a>how GamCare collect and process data, read the <a rel="noopener" href="https://www.gamcare.org.uk/privacy/privacy-support-and-treatment-services/" target="_blank">GamCare privacy policy.</a></p> </div> </div> </div> </div> </div> <a class="cta cta--primary cta--phone-number js-tracking-telephone" data-value="Footer" href="tel:08088020133"> <span class="font-ico-phone icon"></span> <span>Call 0808 8020 133</span> </a> </div> </div> </div> </div> </section> </main> <footer class="footer"> <div class="wrap"> <ul class="footer__nav"> <li class="footer__nav-item"> <a class="link body-s" href="/terms-and-conditions/" target="_self" rel="noopener noreferrer" >Terms and conditions</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/policies/" target="_self" rel="noopener noreferrer" >Policies</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/join-our-team/" target="_self" rel="noopener noreferrer" >Join our team</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/what-we-do/branding-logos/" target="_self" rel="noopener noreferrer" >Branding and logos</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/donate/" target="_self" rel="noopener noreferrer" >Donate</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/about-us/" target="_self" rel="noopener noreferrer" >About us</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/contact-us/" target="_self" rel="noopener noreferrer" >Contact us</a> </li> </ul> <div class="footer__bottom"> <span class="footer__copyright body-s">Copyright 2024 GambleAware®</span> <div class="footer__socials"> <a class="footer__social footer__social--x" href=https://x.com/gambleawaregb?t=0VxH5ZGDq50vzhksa59y5Q&s=09 target="_blank" rel="noopener noreferrer" > <span class="sr-only">x</span> </a> <a class="footer__social footer__social--facebook" href=https://www.facebook.com/@gambleawaregb/ target="_blank" rel="noopener noreferrer" > <span class="sr-only">facebook</span> </a> <a class="footer__social footer__social--instagram" href=https://www.instagram.com/gambleawaregb?igsh=NHB1aGxmcXJlNDVq target="_blank" rel="noopener noreferrer" > <span class="sr-only">instagram</span> </a> </div> </div> </div> </footer> </body> </html><input type="hidden" value="/umbraco/api/filters/getArticles" id="filtersEndpoint">

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