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IOM3 | FAQs and online enquiries
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<nav class="topic-horizontal-navigation"> <a href="#" class="topic-horizontal-navigation-btn js-toggle-horizontal-nav">Menu</a> <ul class="topic-horizontal-navigation-list mod-space-between js-scroll-links"> <li class="topic-horizontal-navigation-list-item is-active"> <a href="#tab-event-1" class="topic-horizontal-navigation-link">Joining IOM3</a> </li> <li class="topic-horizontal-navigation-list-item "> <a href="#tab-event-2" class="topic-horizontal-navigation-link">Current members</a> </li> <li class="topic-horizontal-navigation-list-item "> <a href="#tab-event-3" class="topic-horizontal-navigation-link">Login issues</a> </li> <li class="topic-horizontal-navigation-list-item "> <a href="#tab-event-4" class="topic-horizontal-navigation-link">Membership fees</a> </li> <li class="topic-horizontal-navigation-list-item "> <a href="#tab-event-5" class="topic-horizontal-navigation-link">Upgrade/Chartership</a> </li> <li class="topic-horizontal-navigation-list-item "> <a href="#tab-event-6" class="topic-horizontal-navigation-link">IOM3 communities</a> </li> <li class="topic-horizontal-navigation-list-item "> <a href="#tab-event-7" class="topic-horizontal-navigation-link">Other enquiries</a> </li> </ul> </nav> </div> </div> <div id="tab-event-1" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Joining IOM3</h3> <div class="collapsible"> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> Who can join IOM3? </a> </h4> <div class="collapsible-content"> <p>Anyone can become a member of IOM3 – you don’t have to have an academic qualification in materials, minerals or mining. Affiliate membership is open to anyone who would like to take advantage of our information resources, networking opportunities or online services. We have Student membership for current students and we recognise those with experience and qualifications with appropriate professional grades, from Technician to Fellow.</p> <p>Use our <a href="https://www.iom3.org/membership/become-a-member/member-grade-finder.html">Grade Finder tool</a> to find the level of membership that is right for you</p> <p>Visit our <a href="https://www.iom3.org/membership/become-a-member/types-of-membership.html">Types of Membership</a> page to find out about our various membership grades, any associated requirements and how to apply.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> What types of membership does IOM3 offer? </a> </h4> <div class="collapsible-content"> <p>Our types/grades of membership range from Student for those starting out on their career, through Technician, to Member and Fellow, for senior members with an established reputation in materials, minerals and mining technology. We also offer Affiliate membership for anyone interested in materials, minerals or mining science and technology – you do not need any formal qualifications.</p> <p>Use our <a href="https://www.iom3.org/membership/become-a-member/member-grade-finder.html">Grade Finder tool</a> to find the level of membership that is right for you</p> <p>Visit our <a href="https://www.iom3.org/membership/become-a-member/types-of-membership.html">Types of Membership</a> page to find out about our various membership grades, any associated requirements and how to apply.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> What are the benefits of membership? </a> </h4> <div class="collapsible-content"> <p>Benefits of IOM3 membership include a free members’ magazine, online access to premium web content, discounts on IOM3 events, training courses and services, networking opportunities, professional development advice and a host of other benefits.</p> <p>To find out in more detail about what benefits IOM3 membership offers, visit our<a href="https://www.iom3.org/membership/why-join-iom3/membership-benefits.html"> Membership Benefits</a> page.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> Can I join instantly/online? </a> </h4> <div class="collapsible-content"> You can join as a student member or as an Affiliate online straight away. If you are interested in professional membership, then join as an Affiliate first so we can collect all your details and then use our membership enquiry form or email us with your CV to find out what the next steps would be for you. <a href="https://www.iom3.org/membership/become-a-member/join-online.html">Use our online joining form to join now</a>. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I check if my degree qualifies me for IOM3 membership? </a> </h4> <div class="collapsible-content"> To check this please use our <a href="https://www.iom3.org/membership/become-a-member/membership-enquiry-upgrade-form.html">Membership Enquiry form</a>. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I used to be a member. How do I rejoin? </a> </h4> <div class="collapsible-content"> If your membership has lapsed within the last five years, we should still have an electronic record and can reinstate you readily, subject to confirmation of your status. Please email <a href="/cdn-cgi/l/email-protection#96fbf3fbf4f3e4e5feffe6d6fff9fba5b8f9e4f1"><span class="__cf_email__" data-cfemail="adc0c8c0cfc8dfdec5c4ddedc4c2c09e83c2dfca">[email protected]</span></a> or phone +44 (0)20 7451 7300. </div> </div> </div> </div> </div> </div> <div id="tab-event-2" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Current members</h3> <div class="collapsible"> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> What is my membership number? </a> </h4> <div class="collapsible-content"> When you <a href="https://www.iom3.org/login.html">log in</a> to your website account, you will see your membership number on the Welcome page. You can also find it printed on the wrapper of your member magazine (Materials World or Clay Technology). </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> What is my membership grade? </a> </h4> <div class="collapsible-content"> To check your current grade, <a href="https://www.iom3.org/login.html">log in</a> and view your details in the Member Portal aka <a href="https://www.iom3.org/myiom3.html">MyIOM3</a>. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I access online member benefits? </a> </h4> <div class="collapsible-content"> You need to <a href="https://www.iom3.org/login.html">log in</a> to the website to have direct access to member benefits, including access to premium content (such as magazine articles, discounted fees for events and courses) and links to free online databases, peer-reviewed journals and other publications. If you have overdue membership fees you will not be able to access member benefits until these have been paid. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I鈥檓 trying to get a member discount for an event but I can鈥檛 see a member ticket. </a> </h4> <div class="collapsible-content"> <p>You need to be <a href="https://www.iom3.org/login.html">logged in</a> as a Member to access Member tickets, however you will not be able to see Member tickets if you have any outstanding payments. Discounted event registration is only available to fully paid up members. Please check your login details - if you can't remember these please use the <a href="https://www.iom3.org/login/forgotten-password.html">forgotten password</a> function.</p> <p>It is also possible that duplicate accounts have been created using different email addresses. Please contact our <a href="javascript:void(location.href='mailto:'+String.fromCharCode(109,101,109,98,101,114,115,104,105,112,64,105,111,109,51,46,111,114,103)+'?emailantispam=0')">Membership Team</a> to check your member record.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I log in or get my password? </a> </h4> <div class="collapsible-content"> To log in to this website go to the <a href="https://www.iom3.org/login.html">login</a> link. If you have forgotten your password, please <a href="https://www.iom3.org/login/forgotten-password.html">request a new password</a> and you will be sent a verification code to enter on the website and will then be able to update your password. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I've moved house / changed company - how do I update my contact details? </a> </h4> <div class="collapsible-content"> Please <a href="https://www.iom3.org/login.html">log in</a> and make your changes on your profile using the links under My IOM3 to 'Edit profile' or 'edit my work details'. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I've stopped receiving my free magazine - how can I find out why? </a> </h4> <div class="collapsible-content"> <p>Have you moved house or job? Are your contact details up to date? <a href="https://www.iom3.org/login.html">Log in</a> and check the details we hold for you. To update your work address details please use "edit my work details" in the portal. You can check your magazine preferences under My Preferences.</p> <p>Please note that if you have overdue membership fees, you will not receive a copy of the magazine until these have been paid.</p> <p>Student members have access to the <a href="https://www.iom3.org/resources/publications/materials-world.html">online version of Materials World</a>. If you want to receive a printed copy, please contact <a href="/cdn-cgi/l/email-protection#3d5058505f584f4e55544d7d5452500e13524f5a"><span class="__cf_email__" data-cfemail="3c5159515e594e4f54554c7c5553510f12534e5b">[email protected]</span></a> and confirm the address to which your magazine should be sent.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I鈥檓 not getting any email communications from IOM3 </a> </h4> <div class="collapsible-content"> <p>You should be getting regular communications from IOM3 in a Members’ newsletter as well as information relating to your membership. If you’re not receiving these please initially check your junk folder, or make sure that you have the address <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="0e6061237c6b7e62774e6761633d20617c69">[email protected]</a> in your email whitelist and/or your organisation spam filter is not stopping these emails.</p> <p>Please also <a href="https://www.iom3.org/login.html">log in</a> to your website account and check My Preferences where you can opt in to getting email communications and select your technical preferences, which will determine what communications we send you about IOM3 activities.</p> <p>If you continue to have issues with receiving emails from us, please <a href="javascript:void(location.href='mailto:'+String.fromCharCode(109,101,109,98,101,114,115,104,105,112,64,105,111,109,51,46,111,114,103)+'?emailantispam=0')">contact us</a> and we will look into this in more detail.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I access journals? </a> </h4> <div class="collapsible-content"> <p><a href="https://www.iom3.org/login.html" target="_blank">Log in</a> to the website using your member credentials. After logging in successfully you are shown your My IOM3 "welcome" page. In the right hand sub-menu you will see an "Access publications" link.</p> <img src="https://www.iom3.org/static/1f2d1f90-3b85-4add-89aa26f81d21380d/87883d0f-cda5-4439-bc2af4cdadb7a9a4/281x306_highestperformance__4a7c7e45a350/new-journals-link.jpg" alt="" style="margin:5px 5px 5px 5px;" /> <p>Navigate to that page and click the "Access journals" link in it.</p> <p>You will then be taken to the Sage website in a new window where you will automatically be recognised as an IOM3 member. You should see "I have access via: Institute of Materials, Minerals & Mining (IOM3)" in the top right of the page. You will now be able to access journals content on that site without charge. Note you do not need to log in or register separately on the Sage site once you have gone there via the link from My IOM3.</p> <p>You can also access the journals portal from the main My IOM3 page where, after scrolling down a little way, you will see this box:</p> <img src="https://www.iom3.org/static/7b426d7d-50e1-4f89-aa20c707894a69b4/400x295_highestperformance__4a7c7e45a350/access-pubs.jpg" alt="" style="margin:5px 5px 5px 5px;" /> </div> </div> </div> </div> </div> </div> <div id="tab-event-3" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Login and profile problems</h3> <div class="collapsible"> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I鈥檝e forgotten my password </a> </h4> <div class="collapsible-content"> Please <a href="https://www.iom3.org/login/forgotten-password.html">request a new password</a> and you will be sent a verification code to use on the website and change your password. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I鈥檓 getting an error message when I request a password reset </a> </h4> <div class="collapsible-content"> <p>If you see any sort of error when trying to log in please email <a href="javascript:void(location.href='mailto:'+String.fromCharCode(108,111,103,105,110,104,101,108,112,64,105,111,109,51,46,111,114,103)+'?emailantispam=0')"><span class="__cf_email__" data-cfemail="b7dbd8d0ded9dfd2dbc7f7ded8da8499d8c5d0">[email protected]</span></a> </p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I am an IOM3 member and I have never logged in before, what do I do? </a> </h4> <div class="collapsible-content"> <p>To securely access the new portal for the first time, members are required to update their password, using their email address. Visit the <a href="https://www.iom3.org/login/forgotten-password.html">forgotten password page</a> and enter your email address and you will be sent a verification code to use on the website before you update your password. </p> <p>Once you’ve reset your password you will be logged in. The first time you log in you’ll be prompted to review and update the information we have on record for you and to accept the <a href="https://www.iom3.org/membership/become-a-member/code-of-conduct.html">IOM3 Code of Conduct</a>. </p> <p>When completed you can navigate to the member homepage where you can:</p> <ul> <li>View, download and pay current invoices (an email receipt will be issued)</li> <li>View and download historic invoices </li> <li>Access online benefits and member discount codes </li> <li>Update personal and work details </li> <li>Update sector/local society/magazine interests </li> </ul> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> My password won't save </a> </h4> <div class="collapsible-content"> Please check the password strength criteria on the password reset page. If your password does not meet these criteria, it will not save. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I wish to update my name, title, date of birth or postnominals </a> </h4> <div class="collapsible-content"> This can't be done direct by you - please contact <a href="/cdn-cgi/l/email-protection#264a49414f48084e434a56664f494b1508495441" target="_blank"><strong><span class="__cf_email__" data-cfemail="711d1e16181f19141d0131181e1c425f1e0316">[email protected]</span></strong></a> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I am a student and my course details are not correct </a> </h4> <div class="collapsible-content"> Please contact<strong> <a href="javascript:void(location.href='mailto:'+String.fromCharCode(109,101,109,98,101,114,115,104,105,112,64,105,111,109,51,46,111,114,103)+'?subject=Please%20update%20my%20course%20details&emailantispam=0')">membership</a></strong><a href="javascript:void(location.href='mailto:'+String.fromCharCode(109,101,109,98,101,114,115,104,105,112,64,105,111,109,51,46,111,114,103)+'?subject=Please%20update%20my%20course%20details&emailantispam=0')"><strong>@iom3.org</strong></a> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I am getting an error entering a phone number </a> </h4> <div class="collapsible-content"> Please don't use hyphens when entering phone numbers. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> My organisation details are wrong </a> </h4> <div class="collapsible-content"> You can <a href="https://www.iom3.org/myiom3/crm-edit-organisation.html">edit your university or work details </a>- choose a different organisation from the list or add a new one if the ones on the list don’t match. Please check the list carefully for a matching organisation so that you don't add a duplicate.<br /> Please make sure you include address details for your organisation, including post code and country, to avoid adding bad data to our system. Incomplete data will be rejected. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I have another problem related to logging in or my profile </a> </h4> <div class="collapsible-content"> <p>Please contact <a href="javascript:void(location.href='mailto:'+String.fromCharCode(108,111,103,105,110,104,101,108,112,64,105,111,109,51,46,111,114,103)+'?emailantispam=0')" target="_blank"><span class="__cf_email__" data-cfemail="75191a121c1b1d101905351c1a18465b1a0712">[email protected]</span></a><strong> </strong>or our membership team whose details are provided in the footer of the member portal pages.</p> </div> </div> </div> </div> </div> </div> <div id="tab-event-4" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Membership fees and payment</h3> <div class="collapsible"> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I pay my membership fees? </a> </h4> <div class="collapsible-content"> To pay any outstanding membership fees <a href="https://www.iom3.org/login.html">log in</a>, then click on My IOM3 and select <a href="https://www.iom3.org/myiom3/invoice-history.html">Invoice History</a> to see any unpaid amounts and pay outstanding fees. Details of other methods of payment appear on your subscription notice and in payment reminders. If you are having problems with payment please contact <a href="javascript:void(location.href='mailto:'+String.fromCharCode(109,101,109,98,101,114,46,115,117,98,115,64,105,111,109,51,46,111,114,103)+'?emailantispam=0')"><span class="__cf_email__" data-cfemail="7a171f17181f0854090f18093a131517495415081d">[email protected]</span></a> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I get a receipt for my membership subscriptions? </a> </h4> <div class="collapsible-content"> Having <a href="https://www.iom3.org/login.html">logged in</a>, go to <a href="https://www.iom3.org/myiom3/invoice-history.html">Invoice History</a> to see any paid invoices. <span style="font-size:1.8rem">Please allow up to 10 working days after payment for your receipted invoice to appear online.</span> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I claim tax relief for my membership subscriptions? </a> </h4> <div class="collapsible-content"> Your annual Institute membership fees and any annual fees paid through us for Registration to the Engineering Council, Science Council and/or Society for the Environment are eligible for Income Tax relief. Please Quote Ref: SAPP/T1644/22/2004/JEM </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How can I get a proforma invoice for my subscription? </a> </h4> <div class="collapsible-content"> <p>Should you require a proforma invoice prior to payment, please go to <a href="https://www.iom3.org/myiom3/invoice-history.html">invoice history</a> (member login required) to see any unpaid amounts and download a copy of the proforma invoice.</p> </div> </div> </div> </div> </div> </div> <div id="tab-event-5" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Upgrading and chartered registration</h3> <div class="collapsible"> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I upgrade my membership? </a> </h4> <div class="collapsible-content"> You can enquire about upgrading online and send us your documents and certificates - we will advise on the grade options open to you. Please <a href="https://www.iom3.org/login.html">log in</a> and use the <a href="https://www.iom3.org/membership/become-a-member/membership-enquiry-upgrade-form.html">Membership Enquiry form</a> to provide us with details and we will contact you about next steps. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How do I become Chartered? </a> </h4> <div class="collapsible-content"> <p>First you will need to check that you meet the educational and competence requirements. To do this please read the <a href="https://www.iom3.org/membership/chartered-status.html">guidelines and checklist</a>.</p> <p>Not sure? Please contact <a href="/cdn-cgi/l/email-protection#19747c747b7c6b6a717069597076742a37766b7e"><span class="__cf_email__" data-cfemail="4f222a222d2a3d3c27263f0f2620227c61203d28">[email protected]</span></a> for further advice, or phone +44 (0) 20 7451 7300.</p> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> What is meant by Registration? </a> </h4> <div class="collapsible-content"> <p>The Institute holds licences to award the following professional registrations:</p> <ul> <li>Engineering: Chartered Engineer (CEng), Incorporated Engineer (IEng), and Engineering Technician (EngTech).</li> <li>Environment: Chartered Environmentalist (CEnv) and Registered Environmental Practitioner (REnvP).</li> <li>Science: Chartered Scientist (CSci), Registered Scientist (RSci), and Registered Science Technician (RSciTech).</li> </ul> </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> Can I have more than one registration? </a> </h4> <div class="collapsible-content"> You can subject to meeting the criteria for each, e.g. CSci, CEng and CEnv. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> How can I find out which Chartered registration is relevant for me? </a> </h4> <div class="collapsible-content"> If you are not sure which registration is the most appropriate for you, contact the Membership Team who will advise you on your options or use our Membership Enquiry form. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> I have an enquiry not covered here, how can I get in touch? </a> </h4> <div class="collapsible-content"> Please use our <a href="https://www.iom3.org/membership/become-a-member/membership-enquiry-upgrade-form.html">membership enquiry/upgrade form</a> to either enquire about your current membership, an application for membership or for more details about professional registration. </div> </div> </div> </div> </div> </div> <div id="tab-event-6" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Special interests & IOM3 communities</h3> <div class="collapsible"> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> Can I register my areas of interest? How does the Institute relate to these? </a> </h4> <div class="collapsible-content"> The Institute has <a href="https://www.iom3.org/membership/our-communities/technical-communities.html">Technical Groups and Communities</a> which act as special interest groups. These reflect the disciplines covered by IOM3. To affiliate with one or more of these groups, <a href="https://www.iom3.org/login.html">log in</a> to the website, go to <strong>edit profile</strong> and then <strong>My Preferences</strong> and choose your technical subjects interests. You will then receive information about any IOM3 activities in those subject areas. </div> </div> <div class="collapsible-item"> <h4 class="collapsible-header"> <a href="#" class="collapsible-header-link"> Does the Institute have local meetings? </a> </h4> <div class="collapsible-content"> IOM3 has a network of over 30 <a href="https://www.iom3.org/membership/our-communities/local-societies.html">local societies</a>, sometimes known as 'branches' or 'chapters'. Run by members for members, these provide networking at a local level via technical meetings, social get togethers, site visits and lecture competitions. Members are welcome to attend any meeting anywhere in the world, usually free of charge unless it involves a dinner, for example. </div> </div> </div> </div> </div> </div> <div id="tab-event-7" > <div class="page-section "> <div class="container"> <h3 class="page-section-heading text-center mb-20">Other enquiries or problems</h3> <p>If your query relates to membership in particular (upgrading an existing membership or applying for a new membership) please use our <a href="https://www.iom3.org/membership/become-a-member/membership-enquiry-upgrade-form.html">membership enquiry/upgrade form</a>. If you are having a technical problem with this website please use our <a href="https://www.iom3.org/about-us/contact-us/website-issues.html">website issues form</a>. 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