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Get the answers</div></div></a></nav></div></div><div class="w-layout-grid nav-items login"><a data-tracking-type="button" href="/general-demo" class="nav-link sales">Schedule a Demo</a><a data-tracking-type="button" href="/signin" class="nav-link login">Log In</a><a data-tracking-type="button" href="/start-for-free" class="button small nav__try w-inline-block"><div class="nav__try-text">Start for Free</div><div class="nav__try-text mobile">Start for Free</div></a></div></nav><div class="menu-button w-nav-button"><div class="nav__menu-icon-wrap"><div class="nav__menu-icon-label-wrap"><div class="nav__menu-label menu">Menu</div><div class="nav__menu-label close">Close</div></div><div class="nav__menu-icon"><div class="nav__menu-top-line"></div><div class="nav__menu-bottom-line"></div></div></div></div></div></div><div class="nav__trigger"></div><div class="section"><div class="wrap text-page__head"><h1 class="text-max">Terms of Service</h1></div><div class="wrap"><div class="tos__narrow-wrap"><div class="rich-text guide w-richtext"><p>Effective March 24, 2024</p><p>[See also <a href="https://otter.ai/privacy"><strong>Privacy Policy</strong></a>]</p><p>Welcome, and thank you for your interest in Otter.ai, Inc. (“<strong>Otter.ai</strong>,” “<strong>we</strong>,” or “<strong>us</strong>”) and our Otter Voice Meeting Notes tool, along with our website at Otter.ai, along with our related networks, applications, mobile applications, and other services provided by us (collectively, the “<strong>Service</strong>”). These Terms of Service are a legally binding contract between you and Otter.ai regarding your use of the Service. As used herein, “<strong>you</strong>” or “<strong>your</strong>” means any entity, university, organization, or company accessing or using the Service (“<strong>Organization</strong>”) as well as any individual end user accessing and using the Service, as applicable and hereby agreeing to these Terms.</p><p>‍</p><p><strong>PLEASE READ THE FOLLOWING TERMS CAREFULLY.</strong></p><p><strong>BY CLICKING</strong> “<strong>I ACCEPT</strong>,” <strong>OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE</strong>, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING OTTER.AI’S <a href="https://otter.ai/privacy">PRIVACY POLICY</a> (TOGETHER, THESE “<strong>TERMS</strong>”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND OTTER.AI’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY OTTER.AI AND BY YOU TO BE BOUND BY THESE TERMS. <strong>ARBITRATION NOTICE. </strong>Except for certain kinds of disputes described in Section 19, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 19.)You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.</p><h4><strong>1. Otter.ai Service Overview.</strong>‍</h4><p>The Service enables users to transform recorded voice conversations into transcribed notes that can be searched and shared. You may choose whether to use the free version of the Service (“<strong>Free Service</strong>”) or the subscription-based paid version of the Service for which you may be required to pay fees (the “<strong>Paid Service</strong>”).</p><h4><strong>2. Eligibility.</strong>‍</h4><p>You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.</p><h4><strong>3. Accounts and Registration.</strong></h4><p><strong>3.1 General</strong>. To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, phone number, or other contact information. For Basic Workspace, Pro Workspace, Business or Enterprise Organizations, if you wish to designate individual users to access and use the Service under your account (such users, “<strong>Authorized Users</strong>”), you may also be required to provide us with some information about such Authorized Users. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times, and that you have all necessary rights and approvals to provide such information. When you register, you will be asked to provide a password. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at support@otter.ai.</p><p><strong>3.2 Authorized Users</strong>.</p><p>a. You are responsible for: (i) identifying and authenticating all of your Authorized Users (ii) approving access by your Authorized Users to the Service and designating appropriate access controls in connection with your account, (iii) controlling against unauthorized access by your Authorized Users, and (iv) all activities that occur under your Authorized Users’ usernames, passwords or accounts as a result of your Authorized Users’ access and use of the Service.</p><p>b. If you received your credentials to access and use the Service (including certain features thereof) from your Organization or otherwise are accessing the Service under your Organization’s account, you acknowledge and agree that your access to the Service as provided by your Organization is subject to the agreement between Otter.ai and your Organization with respect to the Service. You also acknowledge that your Organization may terminate the access to the Service that they provide to you at any time. Otter.ai will have no liability to you in connection with any such removal or termination.</p><p>c. If the domain of the email address associated with your account is owned by an Organization and was assigned to you as an employee, contractor or member of the Organization (such as yourname@youremployer.com), you acknowledge and agree that we may identify your account to the Organization, migrate your account to the Organization’s account, and/or restrict or terminate access to your account. Otter.ai will have no liability to you in connection with any such disclosure, restriction, or termination.</p><p>d. When you join an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account or when you convert an existing Otter individual account into an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account, you must do the following:</p><ul role="list"><li>Use it in compliance with your organization’s terms and policies. Please note that Otter Basic Workspace, Pro Workspace, Otter Business and Enterprise accounts are subject to the Organization’s control. The Organization administrators may prevent you from later disassociating your account from the Organization account. They may also restrict or terminate your access to an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account.</li><li>Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account. This includes the data that predates when you joined the Workspace or Organization account.</li></ul><h4><strong>4. General Payment Terms.</strong>‍</h4><p>Certain features of the Service may require you to pay fees. Before you pay any fees, you will have the opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable.</p><p><strong>4.1 Price.</strong> Otter.ai reserves the right to determine pricing for the Service. Otter.ai will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information. Otter.ai may change the fees for any feature of the Service, including additional fees or charges, if Otter.ai gives you advance notice of changes before they apply. Otter.ai, at its sole discretion, may make promotional offers with different features and different pricing to any of Otter.ai’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.</p><p><strong>4.2 Authorization.</strong> You authorize Otter.ai and its third party payment processors to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Otter.ai, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Otter.ai or its third party payment processors may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. At its discretion Otter may allow an organization to purchase the Service by issuing an invoice for payment that must be settled within 30 days of issuance.</p><p><strong>4.3 Subscription Service.</strong></p><p>a. <strong>General</strong>. The Service may include automatically recurring payments for periodic charges (“<strong>Subscription Service</strong>”). If you activate a Subscription Service, you authorize Otter.ai or its third party payment processors or Apple or Google if you subscribed directly through the mobile application to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums, including all accrued sums for your Authorized Users. The “<strong>Subscription Billing Date</strong>” is the date when you purchase your first subscription to the Service. For more information on the “<strong>Subscription Fee</strong>”, please see <a href="https://otter.ai/pricing">https://otter.ai/pricing</a>. Your account will be charged automatically on the Subscription Billing Date all applicable fees and taxes for the next subscription period, which may be one month or one year depending on the selection you make on your account (such period, the “<strong>Initial Subscription Period</strong>”). The term of each Subscription Service will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less, unless otherwise identified in an applicable Order Form (each, a “Renewal Term”) unless a party provides the other party written notice thirty (30) days in advance of the expiry of the Subscription Service or then-current Renewal Term, as applicable, of its desire to amend the duration of the Renewal Term, modify number of Users or terminate the Order Form. Customer is responsible and will pay Otter all Subscription Fees under an Order Form for the entire Subscription Term and any applicable Renewal Term. If you may add additional users to Teams accounts throughout the Subscription Period you will be charged a pro-rata fee for the time remaining to the renewal period. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. Otter.ai or its third party payment processor will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). You may cancel the Subscription Service in the settings page for your account at Otter.ai if you signed up directly via our website, or through settings in the Apple App Store, or Google Play Store if you subscribed directly in the mobile application or contacting us at: <a href="mailto:support@otter.ai">support@otter.ai</a>.</p><p><strong>4.4 Delinquent Accounts.</strong> Otter.ai may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any sums are due but unpaid. Without limiting the generality of the foregoing, if you have been provided access to the Service (including certain features thereof) via your Organization and your Organization has not paid all sums due, we may suspend or terminate your access to the Service. In addition to the amount due for the Service, a delinquent account may be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.</p><h4><strong>5. Licenses</strong></h4><p><strong>5.1 Limited License.</strong> Subject to your complete and ongoing compliance with these Terms, Otter.ai grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace on a mobile device that you own or control; and (b) access and use the Service.</p><p><strong>5.2 License Restrictions.</strong> Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism; (d) access or use the Service in violation of any usage restrictions or other limitations associated with the level of Service you (or your Organization) have selected to access and purchased, if applicable. If you are prohibited under applicable law from using the Service, you may not use it.</p><p><strong>5.3 Feedback</strong>. If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“<strong>Feedback</strong>”), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.</p><h4><strong>6. Ownership; Proprietary Rights.</strong></h4><p><strong>‍</strong>The Service is owned and operated by Otter.ai. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“<strong>Materials</strong>”) provided by Otter.ai are protected by intellectual property and other laws. All Materials included in the Service are the property of Otter.ai or its third party licensors. Except as expressly authorized by Otter.ai, you may not make use of the Materials. Otter.ai reserves all rights to the Materials not granted expressly in these Terms.</p><h4><strong>7. Government Rights.</strong></h4><p><strong>‍</strong>Otter.ai provides the Service, including any related software, data, and technology, for ultimate government end use solely in accordance with the following: The government hereby agrees that the Service qualify as “commercial” computer software. Government technical data and software rights related to the Service include only those rights customarily provided to the public as defined in these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these Terms, it must negotiate with Otter.ai to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement.</p><h4><strong>8. Third Party Terms</strong></h4><p><strong>8.1 Third Party Services and Linked Websites</strong>. Otter.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Otter.ai with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Otter.ai may transfer that information to the applicable third party service. Third party services are not under Otter.ai’s control, and, to the fullest extent permitted by law, Otter.ai is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under Otter.ai’s control, and Otter.ai is not responsible for their content.</p><h4><strong>9. User Content</strong></h4><p><strong>9.1 User Content Generally</strong>. Certain features of the Service may permit users to upload content to the Service (including by syncing your account with Third Party Accounts as further described in Section 9.1), including voice recordings, audio recordings, data, text, photographs, and other types of works (“<strong>User Content</strong>”), and to otherwise publish User Content on the Service. To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “<strong>Third Party Accounts</strong>”), you hereby grant Otter.ai permission to access the Third Party Accounts in connection with Otter.ai’s provision of the Service. As between you and Otter.ai, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.</p><p><strong>9.2 Voice Recordings</strong>. The Service may provide a feature that allows you to record individual conversations and/or upload recorded conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by location. You acknowledge and agree that you are solely responsible for providing any notices to, and obtaining consent from, individuals in connection with any recordings as required under applicable law.</p><p><strong>9.3 Limited License Grant to Otter.ai</strong>. Customer retains all ownership rights to the User Content processed using the service. You grant Otter.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed in a manner that is under your control. Customer may delete User Content from their account where it may be stored in a separate trash folder provided with the service for a specified period unless they choose to delete it from the trash folder. Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service.</p><p><strong>9.4 License Grant to Users</strong>. By providing User Content to or via the Service to other users of the Service, you grant those users a non-exclusive license to access, use, modify, and distribute that User Content as permitted by these Terms and the functionality of the Service.</p><p><strong>9.5 Access to User Content and Results</strong>. Otter.ai may permit you to share certain User Content or the results of processing User Content with other users of the Service, share User Content or the results of processing User Content outside of the Service, or even make certain User Content or the results of processing User Content public for all (even non-Service users) to view. You acknowledge and agree that, although Otter.ai may provide certain features intended to allow you to restrict access of some User Content you create from others, Otter.ai does not guarantee that such User Content or any results of processing User Content will never be accessible by others. To the fullest extent permitted by law, Otter.ai is not responsible for the use of any User Content or results of processing User Content by users or non-users of the Service or any third parties.</p><p><strong>9.6 User Content Representations and Warranties</strong>. Otter.ai disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant that:</p><p>a. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Otter.ai and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Otter.ai, the Service, and these Terms;</p><p>b. your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Otter.ai to violate any law or regulation; and</p><p>c. your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.</p><p><strong>9.7 User Content Disclaimer</strong>. We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. Otter.ai may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Otter.ai does not permit copyright-infringing activities on the Service.</p><p><strong>9.8 Monitoring Content</strong>. Otter.ai does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. Otter.ai is not responsible for the use of any User Content by users or any third parties. You acknowledge and agree that Otter.ai reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Otter.ai chooses to monitor the content, Otter.ai still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content.</p><p><strong>9.9 Machine Learning</strong>. Otter.ai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“<strong>Usage Data</strong>”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“<strong>Machine Learning</strong>”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service.</p><h4><strong>10. Communications.</strong></h4><p><strong>10.1 Text Messaging.</strong> Otter.ai and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may be used for two factor authentication. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier and Otter.ai is not responsible for these charges.</p><p><strong>10.2 Push Notifications. </strong>When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when the app is not on. You can turn off notifications by visiting your mobile device’s “settings” page.</p><p><strong>10.3 Email. </strong>We may send you emails in the course of delivering the service to notify when User Content has been processed, shared with you or for other operational purposes. We may also send emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.</p><h4><strong>11. Prohibited Conduct.</strong></h4><p><strong>‍</strong>BY USING THE SERVICE YOU AGREE NOT TO:</p><p>a. use the Service for any illegal purpose or in violation of any local, state, national, or international law;</p><p>b. use the Service or any portion thereof for the direct or indirect benefit of any third parties;</p><p>c. use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service;</p><p>d. harass, threaten, demean, embarrass, or otherwise harm any other user of the Service;</p><p>e. violate, or encourage others to violate, any right of a third party (including by act or omission), including by infringing or misappropriating any third party intellectual property or proprietary right;</p><p>f. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;</p><p>g. interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;</p><p>h. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth;</p><p>i. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or</p><p>j. attempt to do any of the acts described in this Section 11 or assist or permit any person in engaging in any of the acts described in this Section 11.</p><h5><strong>12. Digital Millennium Copyright Act</strong></h5><p>12.1 <strong>DMCA Notification</strong>. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address:</p><p><strong>Otter.ai, Inc.<br/></strong>ATTN: Legal Department (Copyright Notification)<br/>800 W El Camino Real<br/>Suite 170<br/>Mountain View, CA 94040<br/>Email: <a href="mailto:copyright@otter.ai">copyright@otter.ai</a></p><p>Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:</p><p>a. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;</p><p>b. a description of the copyrighted work or other intellectual property that you claim has been infringed;</p><p>c. a description of the material that you claim is infringing and where it is located on the Service;</p><p>d. your address, telephone number, and email address;</p><p>e. a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and</p><p>f. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.</p><p><strong>12.2 Repeat Infringers.</strong> Otter.ai will promptly terminate the accounts of users that are determined by Otter.ai to be repeat infringers.</p><h4><strong>13. Modification of these Terms. </strong></h4><p><strong>‍</strong>We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, we may require that you accept the modified Terms in order to continue to use the Service. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 13, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.</p><h4><strong>14. Term, Termination and Modification of the Service</strong></h4><p><strong>14.1 Term.</strong> These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 14.2.</p><p><strong>14.2 Termination</strong>. If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, Otter.ai may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at <a href="mailto:support@otter.ai">support@otter.ai</a>.</p><p><strong>14.3 Effect of Termination.</strong> Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Otter.ai any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections [5.3, 6, 7, 10, 14.3, 16, 17, 18, 19, and 20] will survive.</p><p><strong>14.4 Modification of the Service.</strong> Otter.ai reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Otter.ai will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.</p><h4><strong>15. Indemnity.</strong>‍</h4><p>To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Otter.ai and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “<strong>Otter.ai Entities</strong>”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) the nature of content of Data processed by the Service; or (e) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.</p><h4><strong>16. Disclaimers; No Warranties</strong></h4><p>THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. OTTER.AI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. OTTER.AI DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE (OR YOUR ACCESS THERETO), OR ANY DATA, MATERIALS OR CONTENT OFFERED THROUGH OR PROCESSED BY THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND OTTER.AI DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. OTTER.AI IS NOT RESPONSIBLE FOR THE FAILURE TO STORE OR MAINTAIN ANY USER DATA, CONTENT OR TRANSCRIPTIONS, USER COMMUNCIATIONS, ACCOUNT INFORMATION, OR PERSONAL SETTINGS. OTTER.AI MAKES NO WARRANTY ABOUT THE COMPLETENESS OR ACCURACY OF THE TRANSCRIPTION.<br/></p><p>NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR OTTER.AI ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE OTTER.AI ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF, USE OR DISCLOSURE OF DATA, INCLUDING USER CONTENT.<br/></p><p>THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Otter.ai does not disclaim any warranty or other right that Otter.ai is prohibited from disclaiming under applicable law.</p><h5><strong>17. Limitation of Liability</strong></h5><p>TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OTTER.AI ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY OTTER.AI ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.</p><p>EXCEPT AS PROVIDED IN SECTION 19.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE OTTER.AI ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO OTTER.AI FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100.</p><p>EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 17 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.</p><h4><strong>18. Privacy and Information Security</strong></h4><p><strong>18.1 Privacy Policy</strong>. You acknowledge and agree that except as described in these Terms, any User Content, data, recordings, and information you enter into or upload to the Service or that we collect in connection with the Service (“<strong>Data</strong>”) will be processed as described in the Otter.ai <a href="https://otter.ai/privacy">Privacy Policy</a>. Please read the <a href="https://otter.ai/privacy">Privacy Policy</a> carefully.</p><p><strong>18.2 Data Processing</strong>. To the extent Data falls within the scope of the General Data Protection Regulation or the United Kingdom General Data Protection Regulation, the terms of the Data Processing Attachment in <strong>Appendix 1</strong> of these Terms (“<strong>DPA</strong>”) apply to the processing of any Customer Personal Data (as defined in the DPA). To the extent Data falls within the scope of any U.S. state privacy laws or their implementing regulations, the terms of the U.S. State Data Processing Agreement in Appendix 6 (“<strong>U.S. State DPA</strong>”) apply to the processing of any Personal Data (as defined in the U.S. State DPA).</p><p><strong>18.3 Data</strong>. As between you and Otter.ai, data that you enter into or upload to the Service is and will remain owned by you. You hereby grant Otter.ai the right to collect, process, transmit, store, use, and disclose data to provide the Service and as otherwise set forth in these Terms and the <a href="https://otter.ai/privacy">Otter.ai Privacy Policy</a>. When you join a Basic Workspace, Pro Workspace, Business or Enterprise Organization, your data is owned by the Workspace or Organization, as applicable, as specified in section 3.2 above.</p><p><strong>18.4 Use of Aggregated Data</strong>. You acknowledge and agree that Otter.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (“<strong>Aggregated Data</strong>”) for its business purposes, including for machine learning and training, industry analysis, benchmarking, and analytics. All Aggregated Data will be in an aggregated and/or deidentified form only and will not identify you. Nothing in these Terms gives you any rights in or to any part of the Service or Aggregated Data.</p><p><strong>18.5 Compliance</strong>. You are solely responsible (a) for Data as entered into, supplied, accessed, or used by you and (b) for complying with any privacy and data protection laws and regulations applicable to Data or your use of the Service. You represent and warrant that you have obtained and will maintain all rights, consents, and authorizations required to grant Otter.ai the rights and licenses set forth in Section 18 and to enable Otter.ai to exercise its rights under the same without violation or infringement of the rights of any third party.</p><p><strong>18.6 Information Security</strong>. Otter.ai will employ commercially reasonable security measures that are designed to protect Data in its possession or control against unlawful or unauthorized access, use, alteration, or disclosure.</p><h4><strong>19. Dispute Resolution and Arbitration</strong></h4><p><strong>19.1 Generally</strong>. In the interest of resolving disputes between you and Otter.ai in the most expedient and cost effective manner, and except as described in Section 19.2 and 19.3, you and Otter.ai agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.</p><p><strong>19.2 Exceptions</strong>. Despite the provisions of Section 19.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.</p><p><strong>19.3 Opt-Out</strong>. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 19 within 30 days after the date that you agree to these Terms by sending a letter to Otter.ai, Inc., Attention: Legal Department -Arbitration Opt-Out, 800 W El Camino Real, Suite 170, Mountain View, CA 94040 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Otter.ai receives your Opt-Out Notice, this Section 19 will be void and any action arising out of these Terms will be resolved as set forth in Section 20.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.</p><p><strong>19.4 Arbitrator</strong>. Any arbitration between you and Otter.ai will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“<strong>AAA</strong>”) under its Consumer Arbitration Rules (collectively, “<strong>AAA Rules</strong>”) as modified by these Terms. The AAA Rules and filing forms are available online at <a href="http://www.adr.org/">www.adr.org</a>, by calling the AAA at 1-800-778-7879, or by contacting Otter.ai. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.</p><p><strong>19.5 Notice of Arbitration; Process</strong>. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“<strong>Notice of Arbitration</strong>”). Otter.ai’s address for Notice is: Otter.ai, Inc., 800 W El Camino Real, Suite 170, Mountain View, CA 94040. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“<strong>Demand</strong>”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Otter.ai may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or Otter.ai must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by Otter.ai in settlement of the dispute prior to the award, Otter.ai will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000.</p><p><strong>19.6 Fees</strong>. If you commence arbitration in accordance with these Terms, Otter.ai will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Santa Clara County, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Otter.ai for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.</p><p><strong>19.7 No Class Actions</strong>. YOU AND OTTER.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Otter.ai agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.</p><p><strong>19.8 Modifications to this Arbitration Provision</strong>. If Otter.ai makes any future change to this arbitration provision, other than a change to Otter.ai’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Otter.ai’s address for Notice of Arbitration, in which case your account with Otter.ai will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.</p><p><strong>19.9 Enforceability</strong>. If Section 19.7 or the entirety of this Section 19 is found to be unenforceable, or if Otter.ai receives an Opt-Out Notice from you, then the entirety of this Section 19 will be null and void and, in that case, exclusive jurisdiction and venue described in Section 20.2 will govern any action arising out of or related to these Terms.</p><h4><strong>20. Miscellaneous</strong></h4><p><strong>20.1 General Terms</strong>. These Terms, together with the <a href="https://otter.ai/privacy">Privacy Policy</a> and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Otter.ai regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to”. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.</p><p><strong>20.2 Governing Law</strong>. These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and Otter.ai submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Santa Clara County, California for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.</p><p><strong>20.3 Additional Terms</strong>. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “<strong>Additional Terms</strong>”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.</p><p><strong>20.4 Consent to Electronic Communications</strong>. By using the Service, you consent to receiving certain electronic communications from us as further described in our <a href="https://otter.ai/privacy">Privacy Policy</a>. Please read our <a href="https://otter.ai/privacy">Privacy Policy</a> to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.</p><p><strong>20.5 Contact Information</strong>. The Service is offered by Otter.ai, Inc. You may contact us by emailing us at <a href="mailto:support@otter.ai">support@otter.ai</a>.</p><p><strong>20.6 Notice to California Residents.</strong> If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.</p><p><strong>20.7 No Support</strong>. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.</p><h4><strong>21. Notice Regarding Apple.</strong></h4><p><strong>‍</strong>This Section 21 only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Otter.ai only not with Apple Inc. (“<strong>Apple</strong>”), and Apple is not responsible for the Service or the content thereof. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (a) product liability claims; (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Service. Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.</p><div class="w-embed"><div class="blog__divider" style="margin-bottom:1.2rem"></div></div><h3>APPENDIX 1</h3><h2>Data Processing Agreement</h2><p>This Data Processing Agreement (“<strong>DPA</strong>”) is incorporated into and made part of the Terms of Service (“<strong>Terms</strong>”) between you (“<strong>Customer</strong>”) and Otter.ai, Inc.<strong> </strong>(“<strong>Company</strong>”). Unless otherwise defined in this DPA, capitalized terms will have the meaning given to them in the Terms. This DPA prevails over any conflicting term of the Terms, but does not otherwise modify the Terms.</p><h4><strong>1. Definitions</strong></h4><p>1.1 In this DPA:</p><p>a. “<strong>Controller,</strong>” “<strong>Data Subject,</strong>” “<strong>Personal Data,</strong>” “<strong>Personal Data Breach,</strong>” “<strong>Processing,</strong>” “<strong>Processor,</strong>” and “<strong>Supervisory Authority,</strong>” have the meaning given to them in the GDPR.</p><p>b. “<strong>Customer Personal Data</strong>” means any Data that constitutes Personal Data, the Processing of which is subject to Data Protection Law, for which Customer or Customer’s customers are the Controller, and which is Processed by Company to provide the Service;</p><p>c. “<strong>Data Protection Law</strong>” means the General Data Protection Regulation (EU) 2016/679 (“<strong>GDPR</strong>”), the United Kingdom General Data Protection Regulation, and e-Privacy Directive 2002/58/EC (as amended by Directive 2009/136/EC), and their national implementations in the European Economic Area (“<strong>EEA</strong>”), Switzerland and the United Kingdom, each as applicable, and as may be amended or replaced from time to time;</p><p>d. “<strong>Data Subject Rights</strong>” means Data Subjects’ rights to information, access, rectification, erasure, restriction, portability, objection, and not to be subject to automated individual decision-making in accordance with Data Protection Law;</p><p>e. “<strong>International Data Transfer</strong>” means any transfer of Customer Personal Data from the EEA, Switzerland or the United Kingdom to an international organization or to a country outside of the EEA, Switzerland and the United Kingdom;</p><p>f. “<strong>Subprocessor</strong>” means a Processor engaged by Company to Process Customer Personal Data; and</p><p>g. <strong>“Standard Contractual Clauses”</strong> means the clauses annexed to EU Commission Implementing Decision EU 2021/914 of June 4, 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European parliament and of the Council;</p><p>h. <strong>“UK Addendum”</strong> means the addendum to the Standard Contractual Clauses issued by the UK Information Commissioner under Section 119A(1) of the UK Data Protection Act 2018 (version B1.0, in force March 21, 2022).</p><h4><strong>2. Scope and applicability</strong></h4><p>2.1 This DPA applies to Processing of Customer Personal Data by Company to provide the Service.</p><p>2.2 The subject matter, nature and purpose of the Processing, the types of Customer Personal Data and categories of Data Subjects are set out in <strong>Appendix 5</strong>.</p><p>2.3 Customer is a Controller and appoints Company as a Processor on behalf of Customer in relation to the purposes set out in <strong>Appendix 5</strong>. Customer is responsible for compliance with the requirements of Data Protection Law applicable to Controllers.</p><p>2.4 If Customer is a Processor on behalf of other Controller(s), then Customer is the single point of contact for Company; must obtain all necessary authorizations from such other Controller(s); undertakes to issue all instructions and exercise all rights on behalf of such other Controller(s); and is responsible for compliance with the requirements of Data Protection Law applicable to Processors.<br/></p><p>2.5 Customer acknowledges that Company may Process Personal Data relating to the operation, support, or use of the Service for its own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, and compliance with law. Company is the Controller for such Processing and will Process such data in accordance with Data Protection Law. Such Processing shall not be subject to the terms of this DPA.</p><h4><strong>3. Instructions</strong></h4><p>3.1 Company will Process Customer Personal Data to provide the Service and in accordance with Customer’s documented instructions.<br/></p><p>3.2 The Controller’s instructions are documented in this DPA, the Terms, and any applicable statement of work.<br/></p><p>3.3 Customer may reasonably issue additional instructions as necessary to comply with Data Protection Law. Company may charge a reasonable fee to comply with any additional instructions.<br/></p><p>3.4 Unless prohibited by applicable law, Company will inform Customer if Company is subject to a legal obligation that requires Company to Process Customer Personal Data in contravention of Customer’s documented instructions.</p><h4><strong>4. Personnel</strong></h4><p>4.1 Company personnel authorized to Process Customer Personal Data are subject to an obligation of confidentiality.</p><h4><strong>5. Security and Personal Data Breaches</strong></h4><p>5.1 Taking into account the state-of-the-art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Company will implement appropriate technical and organizational measures to provide a level of security appropriate to the risk, including the measures listed in <strong>Appendix 3</strong>.<br/></p><p>5.2 Customer acknowledges that the security measures in <strong>Appendix 3</strong> are appropriate in relation to the risks associated with Customer’s intended Processing, and will notify Company prior to any intended Processing for which Company’s security measures may not be appropriate.<br/></p><p>5.3 Company will notify Customer without undue delay after becoming aware of a Personal Data Breach involving Customer Personal Data. If Company’s notification is delayed, it will be accompanied by reasons for the delay.</p><h4><strong>6. Subprocessing</strong></h4><p>6.1 Customer hereby authorizes Company to engage Subprocessors. A list of Company’s current Subprocessors is available <a href="https://otter.ai/subprocessors">here</a>.</p><p>6.2 Company will enter into a written agreement with Subprocessors which imposes the same obligations as required by Data Protection Law.<br/></p><p>6.3 Customer may object to the addition of a Subprocessor based on reasonable grounds relating to a potential or actual violation of Data Protection Law by providing written notice detailing the grounds of such objection within thirty (30) days following Company’s notification of the intended change. Customer and Company will work together in good faith to address Customer’s objection. If Company chooses to retain the Subprocessor, Company will inform Customer at least thirty (30) days before authorizing the Subprocessor to Process Customer Personal Data, and Customer may immediately discontinue using the relevant part of the Service, and may terminate the relevant part of the Service within thirty (30) days.</p><h4><strong>7. Assistance</strong></h4><p>7.1 Taking into account the nature of the Processing, and the information available to Company, Company will assist Customer, including, as appropriate, by implementing technical and organizational measures, with the fulfillment of Customer’s own obligations under Data Protection Law to: comply with requests to exercise Data Subject Rights; conduct data protection impact assessments, and prior consultations with Supervisory Authorities; and notify a Personal Data Breach.</p><p>7.2 Company will maintain records of Processing of Customer Personal Data in accordance with Data Protection Law.</p><p>7.3 Company may charge a reasonable fee for assistance under this <strong>Section 7</strong>. If Company is at fault, Company and Customer shall each bear their own costs related to assistance.</p><h4><strong>8. Compliance</strong></h4><p>8.1 Company shall maintain a program to provide compliance with the obligations set out in this DPA. </p><h4><strong>9. International Data Transfers</strong></h4><p>9.1 Customer hereby authorizes Company to perform International Data Transfers to any country deemed adequate by the EU Commission; on the basis of appropriate safeguards in accordance with Data Protection Law or pursuant to the Standard Contractual Clauses and UK Addendum referred to in Section 9.2 and 9.3 respectively. </p><p>9.2. By signing this DPA, Customer and Company hereby agree to conclude the provisions of module two (controller to processor) of the Standard Contractual Clauses, which are hereby incorporated into this DPA and completed as follows:</p><ul role="list"><li>The optional Clause 7 is kept ; </li><li>In Clause 9, Option 1 is struck and Option 2 is kept , and Customer may object to the addition of a Subprocessor within (30) days.</li><li>In Clause 11, the optional language is struck; </li><li>In Clauses 17 and 18, the governing law and the competent courts are those of the country in which Customer is established. </li><li>Appendixes 2, 3 and 4 to these terms of service</li></ul><p>9.3. By signing this DPA, Customer and Company conclude the UK Addendum which is hereby incorporated and applies to International Data Transfers outside the United Kingdom. Part 1 of the UK Addendum is completed as follows: (i) in Table 1, the “Exporter” is Customer and the “Importer” is Company, their details are set forth in this DPA and the Terms; (ii) in Table 2, the first option is selected and the “Approved EU SCCs” are the Standard Contractual Clauses referred to in Section 9.2 of this DPA; (iii) in Table 3, Annexes 1 (A and B), II and III to the “Approved EU SCCs” are <strong>Appendixes 2, 3 and 4</strong> to the Terms; and (iv) in Table 4, both the “Importer” and the “Exporter” can terminate the UK Addendum. </p><p>9.4. If the Standard Contractual Clauses or the UK Addendum are amended, updated, or invalidated, Customer and Company will work together in good faith to reasonably resolve such non-compliance.</p><h4><strong>10. Notifications</strong></h4><p>10.1 Customer will send notifications, requests and instructions under this DPA to Company’s legal department via email to <a href="mailto:legal@otter.ai">legal@otter.ai</a>. Company will send notifications under this DPA to Customer’s contact email address.</p><h4><strong>11. Liability</strong></h4><p>11.1 To the extent permitted by applicable law, where Company has paid damages or fines, Company is entitled to claim back from Customer that part of the compensation, damages or fines, corresponding to Customer’s part of responsibility for the damages or fines.</p><h4><strong>12. Termination and return or deletion</strong></h4><p>12.1 This DPA is terminated upon the termination of the Terms.<br/></p><p>12.2 Upon termination of the Terms of Service, the Company will, upon Customer’s request, return Customer Personal Data in Company’s possession to the Customer or securely destroy such Customer Personal Data unless applicable laws prevent the Company from returning or destroying all or part of Customer Personal Data. </p><h4><strong>13. Modification of this DPA</strong></h4><p>13.1 This DPA may only be modified by a written amendment signed by both Company and Customer.</p><h4><strong>14. Invalidity and severability</strong></h4><p>14.1 If any provision of this DPA is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, then the invalidity or unenforceability of such provision does not affect any other provision of this DPA and all provisions not affected by such invalidity or unenforceability will remain in full force and effect.</p><div class="w-embed"><div class="blog__divider" style="margin-bottom:1.2rem"></div></div><h2>APPENDIX 2</h2><h6>A. List of Parties</h6><p><strong>Data exporter(s): </strong>[<em>Identity and contact details of the data exporter(s) and, where applicable, of its/their data protection officer and/or representative in the European Union</em>]</p><p>1. Name: As included in the Terms<br/>Address: As included in the Terms<br/>Contact person’s name, position and contact details: As included in the Terms<br/>Activities relevant to the data transferred under these Clauses: As included in the Terms<br/>Signature and date: As included in the Terms<br/>Role: Controller</p><p><strong>Data importer(s): </strong>[<em>Identity and contact details of the data importer(s), including any contact person with responsibility for data protection</em>]</p><p>2. Name: Otter.ai, Inc.<br/>Address: As included in the Terms<br/>Contact person’s name, position and contact details: As included in the Terms<br/>Activities relevant to the data transferred under these Clauses: As included in the Terms<br/>Signature and date: As included in the Terms<br/>Role: Processor</p><h6><strong>B. DESCRIPTION OF TRANSFER</strong></h6><p><strong><em>‍</em></strong><em>Categories of data subjects whose personal data is transferred </em></p><ol start="" role="list"><li>Employees, contractors, or students of Organizations who use the Service</li><li>Other meeting participants where the Service is used by one of the above data subjects</li></ol><p><em>Categories of personal data transferred </em></p><ol start="" role="list"><li>Registration information including email address and volunteered first and last name</li><li>Audio recordings stored by the user that may include personal data</li></ol><p><em>Personal data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. </em></p><ol start="" role="list"><li>The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.</li></ol><p><em>The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis). </em></p><p>Continuous</p><p><em>Nature of the processing </em></p><p>Processing operations as detailed in the Terms</p><p><em>Purpose(s) of the data transfer and further processing</em></p><ol start="" role="list"><li>The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.</li></ol><p><em>The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period </em></p><p>As detailed in the Terms.<strong>‍</strong></p><h6><strong>C. COMPETENT SUPERVISORY AUTHORITY</strong>‍</h6><p>As detailed in Appendix 1. </p><p>The competent authority for data transfers subject to the UK Addendum is the Information Commissioner’s Office in the UK.</p><div class="w-embed"><div class="blog__divider" style="margin-bottom:1.2rem"></div></div><h2><strong>APPENDIX 3</strong></h2><h6><strong>Security Measures<br/></strong></h6><p>The Service is provisioned using a cloud-based platform and we employ best practices and appropriate technical and organizational measures to safeguard Personal Data. The Company regularly monitors compliance with these measures. A summary of security measures includes:<br/></p><h6><strong>Physical Access Controls<br/></strong></h6><p>User Content is hosted by Amazon Web Services (AWS), which is certified SOC 2 Type 2. AWS maintains a list of certifications and third-party assessments. The AWS infrastructure is managed in Amazon controlled data centers throughout the world and the data centers are secured with physical controls to prevent unauthorized access. <br/></p><p>Access to the Company’s office is restricted to authorized personnel and security cameras are positioned to record video of ingress/egress points.</p><h6><strong>System Access Controls</strong><br/></h6><p>We maintain separate production and development/staging environments. Access to production environments is limited to authorized personnel and access is logged.<br/></p><h6><strong>Data Access Controls<br/></strong></h6><p>To troubleshoot and address Customer issue(s), the Company support team will request and obtain explicit permission from Customer and approval from appropriate system administrator(s) before accessing specific User Content that is related to the Customer reported issue(s). Access to User Content to troubleshoot customer issues is further restricted to select support personnel assisting with the issue(s). These types of support requests are logged.<br/></p><h6><strong>Transmission Controls<br/></strong></h6><p>Communication over the internet with Company via web application are transmitted over secure encrypted connection. Company uses HTTPS for communications and industry standard encryption algorithms for stored User Content and passwords.<br/></p><h6><strong>Input Controls<br/></strong></h6><p>Customer is authenticated by password or using Google, Microsoft, or Apple login. Two factor authentication may be enabled by account administrator(s) for Basic Workspace, Pro Workspace, Business or Enterprise accounts. Company uses web cookies to validate signed in Customers.</p><h6><strong>Data Backups<br/></strong></h6><p>We have daily backup of databases and User Content is stored in persistent storage.<br/></p><h6><strong>Data Segregation<br/></strong></h6><p>Company logically segregated Customer Personal Data so that the Customers will only be able to access their own data and not Personal Data belonging to other Customers.</p><div class="w-embed"><div class="blog__divider" style="margin-bottom:1.2rem"></div></div><h2><strong>APPENDIX 4 </strong></h2><h6><strong>List of subprocessors</strong><em>‍</em></h6><p><em>The controller has authorized the use of the subprocessors listed on the page </em><a href="https://otter.ai/subprocessors"><em>https://otter.ai/subprocessors</em></a><em>.</em></p><div class="w-embed"><div class="blog__divider" style="margin-bottom:1.2rem"></div></div><h2><strong>APPENDIX 5</strong></h2><h6><strong>Description of the processing</strong></h6><h6><strong>1. Data Subjects</strong></h6><p>The Customer Personal Data Processed concern the following categories of Data Subjects (please specify):</p><p># CATEGORY</p><ol start="" role="list"><li>Employees, contractors, or students of Organizations who use the Service</li><li>Other meeting participants where the Service is used by one of the above data subjects</li></ol><h6><strong>2. Categories of Customer Personal Data</strong></h6><p>The Customer Personal Data Processed concern the following categories of data (please specify):</p><p># CATEGORY</p><ol start="" role="list"><li>Registration information including email address and volunteered first and last name</li><li>Audio recordings stored by the user that may include personal data</li></ol><h6><strong>3. Sensitive data</strong></h6><p>The Customer Personal Data Processed concern the following special categories of data (please specify):</p><p># CATEGORY</p><ol start="" role="list"><li>The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.</li></ol><h6>‍<strong>4. Processing operations</strong></h6><p>The Customer Personal Data will be subject to the following basic Processing activities (please specify):</p><p># CATEGORY</p><p>1 The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.</p><div class="w-embed"><div class="blog__divider" style="margin-bottom:1.2rem"></div></div><h2>APPENDIX 6</h2><h6><strong>U.S. STATE PRIVACY LAW DATA PROCESSING AGREEMENT</strong></h6><p>This U.S. Privacy Law Data Processing Agreement (<strong>“U.S. State DPA</strong>”) is incorporated and made part of the Terms of Service (the “<strong>Terms</strong>”) between you, on behalf of you and your affiliates (“<strong>Customer</strong>”), and Otter.ai (“<strong>Vendor</strong>”) (each a “<strong>Party</strong>” and collectively the “<strong>Parties</strong>”) for so long as Vendor processes Personal Data on behalf of Customer. This U.S. State DPA prevails over any conflicting terms of the Terms.</p><p><strong>1. Definitions. For the purposes of this U.S. State DPA- </strong></p><p>1.1. “<strong>State Privacy Laws</strong>” means, collectively, all U.S. state privacy laws and their implementing regulations, as amended or superseded from time to time, that apply generally to the processing of individuals’ Personal Data and that do not apply solely to specific industry sectors (e.g., financial institutions), specific demographics (e.g., children), or specific classes of information (e.g., health or biometric information). State Privacy Laws include the following:</p><p>1.1.1. California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) (“<strong>CPRA</strong>”);</p><p>1.1.2. Colorado Privacy Act (Colorado Rev. Stat. §§ 6-1-1301 to 6-1-1313) (“<strong>ColoPA</strong>”);</p><p>1.1.3. Connecticut Personal Data Privacy and Online Monitoring Act (Public Act No. 22-15) (“<strong>CPOMA</strong>”);</p><p>1.1.4. Utah Consumer Privacy Act (Utah Code Ann. §§ 13-61-101 to 13-61-404) (“<strong>UCPA</strong>”); and</p><p>1.1.5. Virginia Consumer Data Protection Act (Virginia Code Ann. §§ 59.1-575 to 59.1-585) (“<strong>VCDPA</strong>”).</p><p>1.2. “<strong>Personal Data</strong>” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable natural person. Where applicable, Personal Data shall be interpreted consistent with the same or similar term under State Privacy Laws.</p><p>1.3. “<strong>Share</strong>,” “<strong>Shared</strong>,” and “<strong>Sharing</strong>” have the meaning defined in the CPRA.</p><p>1.4. “<strong>Sale</strong>” and “<strong>Selling</strong>” have the meaning defined in the State Privacy Laws.</p><p>1.5. “<strong>Controller</strong>” means “Controller” or “Business” as those terms are defined in the State Privacy Laws.</p><p>1.6. “<strong>Processor</strong>” means “Processor,” “Service Provider,” or “Contractor” as those terms are defined in the State Privacy Laws.</p><p>1.7. “<strong>Consumer</strong>” has the meaning defined in the State Privacy Laws.</p><p>1.8. “<strong>Processing</strong>,” “<strong>Process</strong>,” and “<strong>Processed</strong>” have the meaning defined in the State Privacy Laws.</p><p>1.9. “<strong>Company Personal Data</strong>” means Personal Data provided by Company to, or which is collected on behalf of Company by, Vendor to provide services to Company pursuant to the Terms.</p><p>1.10. In the event of a conflict in the meanings of defined terms in the State Privacy Laws, the meaning from the law applicable to the state of residence of the relevant Consumer applies.</p><h4><strong>2. Scope, Roles, and Termination.</strong></h4><p><strong>2.1. Applicability</strong> - This U.S. State DPA applies only to Vendor’s Processing of Company Personal Data for the nature, purposes, and duration set forth in Appendix 1 and Appendix 5. <br/></p><p><strong>2.2. Roles of the Parties</strong> - For the purposes of the Terms and this U.S. State DPA, Company is the Party responsible for determining the purposes and means of Processing Company Personal Data as the Controller and appoints Vendor as a Processor to Process Company Personal Data on behalf of Company for the limited and specific purposes set forth in <strong>Appendix 5</strong>.</p><p><strong>2.3. Obligations at Termination</strong> - Upon termination of the Terms, except as set forth therein or herein, Vendor will discontinue Processing and destroy or return Company Personal Data in its or its subcontractors and sub-processors possession without undue delay. Vendor may retain Company Personal Data to the extent required by law but only to the extent and for such period as required by such law and always provided that Vendor shall ensure the confidentiality of all such Company Personal Data. <br/></p><h4><strong>3. Compliance.</strong></h4><p><strong>3.1. Compliance with Obligations</strong> - In addition to the representations and warranties set forth in the Terms, Vendor further represents and warrants that Vendor, its employees, agents, subcontractors, and sub-processors (a) shall comply with the obligations of the State Privacy Laws, (b) shall provide the level of privacy protection required by the State Privacy Laws, (c) shall provide Company with all reasonably-requested assistance to enable Company to fulfill its own obligations under the State Privacy Laws, and (d) understand and shall comply with this U.S. State DPA. Upon the reasonable request of Company, Vendor shall make available to Company all information in Vendor’s possession necessary to demonstrate Vendor’s compliance with this subsection. <br/></p><p><strong>3.2. Compliance Assurance</strong> - Company has the right to take reasonable and appropriate steps to ensure that Vendor uses Company Personal Data consistent with Company’s obligations under applicable State Privacy Laws and the security measures attached hereto at Appendix 3 and incorporated herein. <br/></p><p><strong>3.3. Compliance Monitoring</strong> - Company has the right to monitor Vendor’s compliance with this U.S. State DPA through measures, including, but not limited to, ongoing manual reviews, automated scans, regular assessments, audits, or other annual technical and operational testing at least once every 12 months. <br/></p><p><strong>3.4. Compliance Remediation</strong> - Vendor shall notify Company no later than five business days after determining that it can no longer meet its obligations under applicable State Privacy Laws. Upon receiving notice from Vendor in accordance with this subsection, Company may direct Vendor to take reasonable and appropriate steps to stop and remediate unauthorized use of Company Personal Data.</p><h4><strong>4. Restrictions on Processing.</strong></h4><p><strong>4.1. Limitations on Processing</strong> - Vendor will Process Company Personal Data solely as instructed in the Terms and this U.S. State DPA. Except as expressly permitted by the State Privacy Laws, Vendor is prohibited from (i) Selling or Sharing Company Personal Data, (ii) retaining, using, or disclosing Company Personal Data for any purpose other than for the specific purpose of performing the Services specified in Appendix 5, (iii) retaining, using, or disclosing Company Personal Data outside of the direct business relationship between the Parties, and (iv) combining Company Personal Data with Personal Data obtained from, or on behalf of, sources other than Company, except as expressly permitted under applicable State Privacy Laws. </p><p><strong>4.2. Confidentiality</strong> - Vendor shall ensure that its employees, agents, subcontractors, and sub-processors are subject to a duty of confidentiality with respect to Company Personal Data.</p><p><strong>4.3. Subcontractors; Sub-processors</strong> -Vendor’s current subcontractors and sub-processors are available at <a href="https://otter.ai/subprocessors">https://otter.ai/subprocessors</a>. Vendor shall notify Company of any intended changes concerning the addition or replacement of subcontractors or sub-processors. Further, Vendor shall ensure that Vendor’s subcontractors or sub-processors who Process Company Personal Data on Vendor’s behalf agree in writing to the same or equivalent restrictions and requirements that apply to Vendor in this U.S. State DPA and the Terms with respect to Company Personal Data, as well as to comply with the applicable State Privacy Laws. </p><p><strong>4.4. Right to Object</strong> - Company may object in writing to Vendor’s appointment of a new subcontractor or sub-processor on reasonable grounds by notifying Vendor in writing within 30 calendar days of receipt of notice in accordance with Section 4.3. In the event Company objects, the Parties shall discuss Company’s concerns in good faith with a view to achieving a commercially reasonable resolution. </p><h4><strong>5. Consumer Rights.</strong></h4><p>5.1. Vendor shall provide commercially reasonable assistance to Company for the fulfillment of Company’s obligations to respond to State Privacy Law-related Consumer rights requests regarding Company Personal Data. </p><p>5.2. Company shall inform Vendor of any Consumer request made pursuant to the State Privacy Laws that they must comply with. Company shall provide Vendor with the information necessary for Vendor to comply with the request.</p><p>5.3. Vendor shall not be required to delete any Company Personal Data to comply with a Consumer’s request directed by Company if retaining such information is specifically permitted by applicable State Privacy Laws; provided, however, that in such case, Vendor will promptly inform Company of the exceptions relied upon under applicable State Privacy Laws and Vendor shall not use Company Personal Data retained for any purpose other than provided for by that exception.</p><h4><strong>6. Deletion of Company Personal Data</strong></h4><p>6.1. Upon direction by Company, and in any event no later than 30 days after receipt of a request from Company, Vendor shall promptly delete Company Personal Data as directed by Company, unless Vendor is required by law to retain such data, in which case Vendor shall, on ongoing basis, isolate and protect the security and confidentiality of such Personal Data and prevent any further processing except to the extent required by such law and shall destroy or return to Company all other Personal Data not required to be retained by Vendor by law.</p><h4><strong>7. Deidentified Data</strong>‍</h4><p>7.1. In the event that Company discloses or makes available Deidentified data (as such term is defined in the State Privacy Laws) to Vendor, Vendor shall not attempt to reidentify the information.</p><h4><strong>8. Security</strong></h4><p>8.1. Vendor and Company shall implement and maintain no less than commercially reasonable security procedures and practices, appropriate to the nature of the information, to protect Company Personal Data from unauthorized access, destruction, use, modification, or disclosure.</p><p>8.2. Vendor shall fully comply with the security measures attached at <strong>Appendix 3</strong>.</p><h4><strong>9. Sale of Data</strong>‍</h4><p>9.1. The Parties acknowledge and agree that the exchange of Personal Data between the Parties does not form part of any monetary or other valuable consideration exchanged between the Parties with respect to the Terms or this U.S. State DPA.</p><h4><strong>10. Changes to Applicable Privacy Laws.</strong>‍</h4><p>10.1. The Parties agree to cooperate in good faith to enter into additional terms to address any modifications, amendments, or updates to applicable statutes, regulations or other laws pertaining to privacy and information security, including, where applicable, the State Privacy Laws.</p></div></div></div></div><div data-w-id="e458b1a3-e6da-5a03-21ca-162b1c30ff7f" class="footer__container"><div class="footer__bubble"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61915b8ce44b94aface19665_footer-sliding.svg" loading="eager" alt="" class="footer-image"/></div><div class="section cc-dark-blue"><div class="wrap footer__wrap"><a data-tracking-type="button" id="w-node-e458b1a3-e6da-5a03-21ca-162b1c30ff84-1c30ff7f" href="#" class="footer__brand w-inline-block"><div class="logo w-embed"><svg width="80" height="32" viewBox="0 0 80 32" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M51.4596 0.432373C53.8478 0.432373 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