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data-tracking-type="button" href="/press" class="nav__dropdown-link w-inline-block"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/628ba60a4c61229051b5ae2f_press-icon.svg" loading="lazy" alt="" class="nav__drop-icon"/><div class="nav__item-inner"><div class="nav__link-wrap"><div>Press</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a3c43ef871e337b2e55c40_link-arrow.svg" loading="lazy" alt="" class="link__arrow"/></div><div class="nav__item-description">The latest product and company news</div></div></a><a data-tracking-type="button" href="/resources" class="nav__dropdown-link w-inline-block"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/639cee9236d2212c94db3431_resources-icon.svg" loading="lazy" id="w-node-_84738b1a-edc6-86eb-029a-d496ff7f2698-5013fd04" alt="" class="nav__drop-icon"/><div class="nav__item-inner"><div class="nav__link-wrap"><div>Resources</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a3c43ef871e337b2e55c40_link-arrow.svg" loading="lazy" alt="" class="link__arrow"/></div><div class="nav__item-description">Explore our content library</div></div></a><a data-tracking-type="button" href="/careers" class="nav__dropdown-link w-inline-block"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61f121932eac368a06527914_icon-careers.svg" loading="lazy" alt="" class="nav__drop-icon"/><div class="nav__item-inner"><div class="nav__link-wrap"><div>Careers</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a3c43ef871e337b2e55c40_link-arrow.svg" loading="lazy" alt="" class="link__arrow"/></div><div class="nav__item-description">Come join our team</div></div></a><a data-tracking-type="button" href="https://help.otter.ai/hc/en-us" target="_blank" class="nav__dropdown-link w-inline-block"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61f1219394ace3639d7351e9_icon-help.svg" loading="lazy" alt="" class="nav__drop-icon"/><div class="nav__item-inner"><div class="nav__link-wrap"><div>Help & Support</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a3c43ef871e337b2e55c40_link-arrow.svg" loading="lazy" alt="" class="link__arrow"/></div><div class="nav__item-description">Need some help using Otter? Get the answers</div></div></a></nav></div></div><div class="w-layout-grid nav-items login"><a data-tracking-type="button" href="/general-demo" class="nav-link sales">Schedule a Demo</a><a data-tracking-type="button" href="/signin" class="nav-link login">Log In</a><a data-tracking-type="button" href="/start-for-free" class="button small nav__try w-inline-block"><div class="nav__try-text">Start for Free</div><div class="nav__try-text mobile">Start for Free</div></a></div></nav><div class="menu-button w-nav-button"><div class="nav__menu-icon-wrap"><div class="nav__menu-icon-label-wrap"><div class="nav__menu-label menu">Menu</div><div class="nav__menu-label close">Close</div></div><div class="nav__menu-icon"><div class="nav__menu-top-line"></div><div class="nav__menu-bottom-line"></div></div></div></div></div></div><div class="nav__trigger"></div><div class="section"><div class="wrap pas__head"><h1 class="text-max">Privacy & Security</h1><div class="cc-65">At Otter.ai ("Otter"), we believe that voice collaboration is more effective and more efficient when you can retain it, recall it and share it. We recognize your conversations may contain some of your most sensitive and confidential information. That’s why we are committed to keeping your information private and secure. Additionally, we believe transparency is important to all meeting participants. As such users are required to comply with local laws and regulations and must always ask for consent and indicate when they are recording and transcribing conversations with others.</div></div><div class="wrap"><div class="w-layout-grid pas__section-head"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/623395cf97ae247a35b0c72f_privacy-icon.svg" loading="lazy" id="w-node-_29d9602f-87e8-5283-67d6-066f603f5a37-ecfa1a1e" alt=""/><div id="w-node-f32f3c7d-ad85-fcda-2b24-3e2752e267f4-ecfa1a1e" class="cc-semi">We follow best practices for privacy and security that align with global regulatory requirements</div></div><div class="w-layout-grid pas__practices-grid"><div id="w-node-_8d675a84-b795-d454-962f-454e02e6fba2-ecfa1a1e" class="pas__practices-item _1"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/62339ce7266be05fe01372d0_aicpa%402x.png" loading="lazy" width="98" alt="" class="pas__practices-icon"/><div id="w-node-fd326be1-00ef-49b4-fb7b-936ca252ff24-ecfa1a1e" class="pas__practices-inner"><div id="w-node-e6340ec3-34e8-1e22-fae4-cd325433e5fb-ecfa1a1e" class="cc-semi">SOC 2 TYPE 2</div><div id="w-node-_1c08d8fc-4760-2c9f-b925-13898aef9d99-ecfa1a1e" class="text-md cc-65">Otter utilizes best practices to protect our customers’ data and works with independent experts to verify its security measures, and has achieved SOC 2 Type 2 report against stringent standards. We work with an independent auditor to maintain a SOC 2 report, which objectively certifies our controls to ensure the continuous security of our customers' data.</div></div></div><div id="w-node-b93f15e6-accc-1489-5447-4f2564ed7c57-ecfa1a1e" class="pas__practices-item _2"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/62339f04ff41530f11af5a7d_gdpr-icon.svg" loading="lazy" width="98" alt="" class="pas__practices-icon"/><div id="w-node-b93f15e6-accc-1489-5447-4f2564ed7c59-ecfa1a1e" class="pas__practices-inner"><div id="w-node-b93f15e6-accc-1489-5447-4f2564ed7c5a-ecfa1a1e" class="cc-semi">GDPR</div><div id="w-node-b93f15e6-accc-1489-5447-4f2564ed7c5c-ecfa1a1e" class="text-md cc-65">General Data Protection Regulation (GDPR) is Europe’s regulation for data protection and privacy. We have incorporated GDPR standards into data practices to make sure our customers have confidence in our security.</div></div></div><div id="w-node-_1af6417d-acef-f138-7d0f-e70e2fe56133-ecfa1a1e" class="pas__practices-item _3"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/62339f0435c24d1c060f07f2_ccpa-icon.svg" loading="lazy" width="98" alt="" class="pas__practices-icon"/><div id="w-node-_1af6417d-acef-f138-7d0f-e70e2fe56135-ecfa1a1e" class="pas__practices-inner"><div id="w-node-_1af6417d-acef-f138-7d0f-e70e2fe56136-ecfa1a1e" class="cc-semi">CCPA</div><div id="w-node-c681292d-69a2-65dc-ba35-28b5ee765d70-ecfa1a1e" class="text-md cc-65">California Consumer Privacy Act (CCPA) is a statute intended to enhance privacy rights and consumer protection for residents of California, United States. We do not sell your data. We have incorporated CCPA standards into our data practices.</div></div></div><div id="w-node-_627c8308-d148-ef4c-1755-bc596ebe0820-ecfa1a1e" class="pas__practices-item _4"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/62339f04ff41532288af5a7c_vpat-icon.svg" loading="lazy" width="98" alt="" class="pas__practices-icon"/><div id="w-node-_627c8308-d148-ef4c-1755-bc596ebe0822-ecfa1a1e" class="pas__practices-inner"><div id="w-node-_627c8308-d148-ef4c-1755-bc596ebe0823-ecfa1a1e" class="cc-semi">VPAT</div><div id="w-node-d2186dbb-2838-096c-513d-5c5fad9c4de8-ecfa1a1e" class="text-md cc-65">Otter recognizes the importance of Section 508 of the Rehabilitation Act and for IT accessibility. Otter has completed a Voluntary Product Accessibility Template (VPAT) to document compliance with accessibility requirements as outlined in Section 508.</div></div></div></div><div class="w-layout-grid pas__section-head longer"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a062f81add6a7b2755fc_lock-icon.svg" loading="lazy" id="w-node-_152b507c-fd05-3f3c-585d-65473502625b-ecfa1a1e" alt=""/><div id="w-node-_152b507c-fd05-3f3c-585d-65473502625c-ecfa1a1e" class="text-xl">Privacy</div><div id="w-node-acf78f97-5dff-5c98-01c0-9efc7df980c4-ecfa1a1e" class="pas__privacy-sub cc-65"><span class="cc-semi">You </span>control <span class="cc-semi">your</span> conversations (transcription and recordings).</div></div><div data-w-id="2307522a-d8ac-8755-1f42-1478bb00be51" class="w-layout-grid pas__illustration-point right"><div id="w-node-e17d0e52-50c7-1ca7-513b-181346118f91-ecfa1a1e" class="pas__section-content"><div id="w-node-_00c23830-fa28-1ec4-62d0-8dee39bae8eb-ecfa1a1e" class="cc-80">Otter starts recording only when you or a meeting participant presses Record or invites OtterPilot to your meeting. When this happens, Otter’s AI technology enables it to record and transcribe automatically without any human interference.</div></div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a595e311a9409a997c69_calendar-illustration%402x.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_71ca209d-ddb5-3b56-3ecb-00571d5c7a86-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a595e311a9409a997c69_calendar-illustration%402x-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a595e311a9409a997c69_calendar-illustration%402x-p-800.png 800w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a595e311a9409a997c69_calendar-illustration%402x-p-1080.png 1080w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a595e311a9409a997c69_calendar-illustration%402x.png 1216w" class="pas__section-img"/></div><div data-w-id="8917392f-1f28-4697-5f68-bff212a3c43e" class="w-layout-grid pas__illustration-point left"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5962c9a09e231ff76b7_lock-illustration%402x.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_8917392f-1f28-4697-5f68-bff212a3c442-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5962c9a09e231ff76b7_lock-illustration%402x-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5962c9a09e231ff76b7_lock-illustration%402x-p-800.png 800w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5962c9a09e231ff76b7_lock-illustration%402x-p-1080.png 1080w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5962c9a09e231ff76b7_lock-illustration%402x.png 1216w" class="pas__section-img"/><div id="w-node-_8917392f-1f28-4697-5f68-bff212a3c43f-ecfa1a1e" class="pas__section-content"><div id="w-node-_8917392f-1f28-4697-5f68-bff212a3c440-ecfa1a1e" class="cc-80">Your conversations are <strong>always private</strong>, accessible to only you and the people you choose to share with. To change the permissions for any conversation, please reference <a href="https://help.otter.ai/hc/en-us/articles/360050683273-Stop-or-change-sharing-of-a-conversation" class="pas__link">these directions</a>.</div></div></div><div class="w-layout-grid pas__illustration-point right last"><div id="w-node-_4ad22016-4f6d-816d-a79b-e22dc4629cc0-ecfa1a1e" class="pas__section-content"><div id="w-node-_4ad22016-4f6d-816d-a79b-e22dc4629cc1-ecfa1a1e" class="cc-80">When you delete a conversation, it is moved to the Trash. Otter automatically deletes conversations from the trash after 30 days. If you manually clear conversation(s) from the trash bin, Otter deletes the conversation(s) at that time. Please see <a href="https://help.otter.ai/hc/en-us/articles/360047733414-Delete-a-conversation" class="pas__link">these directions</a> for additional details.</div></div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5957a06db4e0459dfae_delete-illustration%402x.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_4ad22016-4f6d-816d-a79b-e22dc4629cbf-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5957a06db4e0459dfae_delete-illustration%402x-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5957a06db4e0459dfae_delete-illustration%402x-p-800.png 800w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5957a06db4e0459dfae_delete-illustration%402x-p-1080.png 1080w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5957a06db4e0459dfae_delete-illustration%402x.png 1216w" class="pas__section-img"/></div><div class="w-layout-grid pas__section-head longer"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a1407ecfdc9e25298b1c_security-icon.svg" loading="lazy" id="w-node-e330c47f-c943-0955-d16a-e5009d456dc3-ecfa1a1e" alt=""/><div id="w-node-e330c47f-c943-0955-d16a-e5009d456dc4-ecfa1a1e" class="text-xl">Security</div><div id="w-node-e330c47f-c943-0955-d16a-e5009d456dc6-ecfa1a1e" class="pas__privacy-sub cc-65">Otter doesn’t just talk about security. We’ve taken comprehensive actions to secure your conversations and data.</div></div><div class="w-layout-grid pas__illustration-point left"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/628b2d4e38db6566d912d7cc_Otter-2%20Factor%20Authentication_Privacy%20%20Security%20Page%20Image.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_1c091c4a-2935-4d3e-894d-fcc76d5a18fd-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/628b2d4e38db6566d912d7cc_Otter-2%20Factor%20Authentication_Privacy%20%20Security%20Page%20Image-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/628b2d4e38db6566d912d7cc_Otter-2%20Factor%20Authentication_Privacy%20%20Security%20Page%20Image.png 800w" class="pas__section-img"/><div id="w-node-_1c091c4a-2935-4d3e-894d-fcc76d5a18fe-ecfa1a1e" class="pas__section-content"><div id="w-node-_1c091c4a-2935-4d3e-894d-fcc76d5a18ff-ecfa1a1e" class="cc-80"><span class="cc-semi">Two-factor authentication:</span> Available for all Otter plans. For an added layer of security, turn on two-factor authentication for your account. If your password is compromised or stolen, you'll have peace of mind knowing that two-factor authentication keeps others out of your account, even if they have your password. Please see <a href="https://help.otter.ai/hc/en-us/articles/360048373334-Set-up-two-factor-authentication" target="_blank" class="pas__link">these directions</a> for additional details.</div></div></div><div class="w-layout-grid pas__illustration-point right"><div id="w-node-_0bab3478-b273-dace-174a-5093d9fef76d-ecfa1a1e" class="pas__section-content"><div id="w-node-_0bab3478-b273-dace-174a-5093d9fef76e-ecfa1a1e" class="cc-80"><span class="cc-semi">Data Storage:</span> Otter uses AWS S3 storage and enables AWS SSE (Server Side Encryption) on data (S3 buckets), as well as for machine data volumes. It encrypts the key itself with a root key that it regularly rotates. Server-side encryption uses a 256-bit Advanced Encryption Standard (AES-256).</div></div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a593ff4153096aaf9a10_aws-illustration%402x.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_0bab3478-b273-dace-174a-5093d9fef773-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a593ff4153096aaf9a10_aws-illustration%402x-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a593ff4153096aaf9a10_aws-illustration%402x-p-800.png 800w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a593ff4153096aaf9a10_aws-illustration%402x.png 1216w" class="pas__section-img"/></div><div class="w-layout-grid pas__illustration-point left"><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a59551d2019ef8c8235d_employees-illustration%402x.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_792b983e-5e2b-170c-c613-ae4552029ea6-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a59551d2019ef8c8235d_employees-illustration%402x-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a59551d2019ef8c8235d_employees-illustration%402x-p-800.png 800w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a59551d2019ef8c8235d_employees-illustration%402x-p-1080.png 1080w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a59551d2019ef8c8235d_employees-illustration%402x.png 1216w" class="pas__section-img"/><div id="w-node-_792b983e-5e2b-170c-c613-ae4552029ea7-ecfa1a1e" class="pas__section-content"><div id="w-node-_792b983e-5e2b-170c-c613-ae4552029ea8-ecfa1a1e" class="cc-80"><span class="cc-semi">Otter Employees:</span> All employees go through a thorough background check, and sign a confidentiality agreement.</div></div></div><div class="w-layout-grid pas__illustration-point right last"><div id="w-node-_667bfbb0-0a19-95dc-79c0-5b7177e17730-ecfa1a1e" class="pas__section-content"><div id="w-node-_667bfbb0-0a19-95dc-79c0-5b7177e17731-ecfa1a1e" class="cc-80"><span class="cc-semi">Otter Computers: </span>We secure our employees' computers using mobile device management (MDM) (e.g. hard drive encryption enabled and anti-malware software installed).</div></div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5951d4fbc78960b9687_systems-illustration%402x.png" loading="lazy" sizes="(max-width: 479px) 87vw, (max-width: 991px) 400px, 48vw" id="w-node-_667bfbb0-0a19-95dc-79c0-5b7177e17736-ecfa1a1e" alt="" srcset="https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5951d4fbc78960b9687_systems-illustration%402x-p-500.png 500w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5951d4fbc78960b9687_systems-illustration%402x-p-800.png 800w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5951d4fbc78960b9687_systems-illustration%402x-p-1080.png 1080w, https://cdn.prod.website-files.com/618e9316785b3582a5178502/6233a5951d4fbc78960b9687_systems-illustration%402x.png 1216w" class="pas__section-img"/></div></div></div><div class="section"><div class="wrap"><div class="w-layout-grid pas__faq"><h3 class="text-xxxl">Frequently Asked Questions</h3><div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Will Otter disclose my personal data?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">Under the Stored Communications Act, which means that under U.S. law, Otter's users are afforded certain privacy protections for government inquiries for their data stored on Otter’s systems.<br/><br/>Otter will not turn over any information about a customer without a legal process compelling Otter to do so.<br/><br/>In response to a subpoena, court order, or a search warrant issued by a court of competent jurisdiction, Otter will follow the process outlined in our <a href="https://otter.ai/data-request-policy">Data Request Policy</a>.<br/><br/>Otter is committed to the importance of trust and transparency for the benefit of our Customers and does not voluntarily provide government or law enforcement agencies with access to any data about users for surveillance purposes.<br/></div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">If you receive a request for my data, will you tell me?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">Unless restricted by law or a court order, Otter intends to inform users promptly of any requests for their data by government officials or entities to permit the user to have time to object or intervene in the requests.</div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Will you turn over the contents of my recordings to law enforcement?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">Otter will not turn over any information about a customer without a legal process compelling Otter to do so.<br/></div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Will you turn over my data to a non-U.S. government?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">Otter will not voluntarily comply with any non-U.S. government request for customer data. Otter will provide information to a foreign government official or entity only if compelled by a U.S. court to do so.</div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Do you use recordings and transcriptions to train your models?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">Otter uses a proprietary method to de-identify user data before training our models so that an individual user cannot be identified. This training method is automatic and as such audio recordings and transcripts are not manually reviewed by a human. Additionally our training data is encrypted.<br/></div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Who can access my transcripts or recordings?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">You have control over who you share your transcripts or recordings with. Otter requires explicit consent from the customer prior to Otter employees and customer support team accessing your transcript and/or audio recording to troubleshoot a product issue. Before audio recordings are ever reviewed manually by a human (Otter personnel or its third parties), we require explicit consent from customers.</div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Will the AI Service Providers use Otter's customer data to train their models/algorithms?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">No customer data will be used to train or improve our AI Service Provider(s)’ artificial intelligence models/algorithms. Our AI Service Provider(s) do not store customer data sent through the API on their platform. For more information on our AI Service Provider(s), refer to our <a target="_blank" href="https://otter.ai/subprocessors" class="faq-content__link">list of subprocessors.</a><br/></div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">What information does Otter collect?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">When users create an account, they will be asked to provide a name, email, and password. If users create an account using a third-party login (such as Google, Apple or Microsoft) or integrate Otter with another app (such as Google Calendar, iCal, MS Outlook, Dropbox or Zoom), Otter will receive the information you choose to upload to the third-party platform (such as username, email address, and calendar information).</div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Does Otter share personal information for ads?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">No personal identifiable information is shared for advertising. Otter does not have third-party ads served in our products, and we do not sell personal information to third parties.</div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Are other Subprocessors used to provide Otter services?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">To provide our customers with high service levels and a high-quality solution, we utilize the subprocessors shown <a href="https://otter.ai/subprocessors">here</a>.</div></div></div><div class="pricing__faq-item"><div class="faq-toggle"><div class="faq-toggle-label cc-semi">Does Otter align with a cybersecurity framework to minimize the risk of a data breach?</div><img src="https://cdn.prod.website-files.com/618e9316785b3582a5178502/61a0362aa09b5c25c48b630c_faq-arrow.svg" loading="lazy" alt="" class="faq-arrow"/></div><div class="faq-content"><div class="faq-content-text text-md cc-80">Otter is continuously reviewing various cybersecurity frameworks to assess which frameworks best align with Otter’s security program. 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