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class="wpb_wrapper"><pre><span><span><a href="https://www.fgc.cat/">Portada</a></span> » <span><a href="https://www.fgc.cat/atencio-al-client/">Atenció al Client</a></span> » <span class="breadcrumb_last" aria-current="page">Condicions d’ús</span></span></pre> </div></div></div></div></div></div></div></section><div class="upb_color" data-bg-override="0" data-bg-color="" data-fadeout="" data-fadeout-percentage="30" data-parallax-content="" data-parallax-content-sense="30" data-row-effect-mobile-disable="true" data-img-parallax-mobile-disable="true" data-rtl="false" data-custom-vc-row="" data-vc="7.9" data-is_old_vc="" data-theme-support="" data-overlay="false" data-overlay-color="" data-overlay-pattern="" data-overlay-pattern-opacity="" data-overlay-pattern-size="" data-hide-row=" uvc_hidden-lg uvc_hidden-ml uvc_hidden-md uvc_hidden-sm uvc_hidden-xs uvc_hidden-xsl " ></div><section class="l-section wpb_row us_custom_c9c9c3f8 container breadcrumb2 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div></div></section><section class="l-section wpb_row height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div></div></section><section class="l-section wpb_row us_custom_f1ff9891 container formulari_responsive height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-4 wpb_column vc_column_container columna_izq"><div class="vc_column-inner"><div class="wpb_wrapper"><style data-type="us_custom-css">.w-image img{border-radius:0}</style><style data-type="vc_shortcodes-custom-css">.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}.vc_custom_1590483353167{margin-top:36px!important}</style><section class="l-section wpb_row us_custom_bdc243fb height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_b069dd80"><div class="wpb_wrapper"><div class="g-cols wpb_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1, ocultar us_custom_cda6f729" >EN QUÈ US PODEM AJUDAR?</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p><strong><u><a href="/atencio-al-client/consultes/" rel="noopener">Formulari de Consultes</a></u></strong></p> <p><strong><u><a href="/atencio-al-client/reclamacions/" rel="noopener">Formulari de Queixes i reclamacions</a></u></strong></p> <p><strong><u><a href="/atencio-al-client/suggeriments/" rel="noopener">Formulari de Suggeriments i agraïments</a></u></strong></p> <p><strong><u><a href="/atencio-al-client/centres-presencials/" rel="noopener">Centres d’atenció al client</a></u></strong></p> <p><strong><u><a href="/atencio-al-client/justificants/" rel="noopener">Justificants de retard</a></u></strong></p> <p><strong><u><a href="/faq/">Preguntes freqüents</a></u></strong></p> <p><strong><u><a href="/atencio-al-client/condicions-d-us/">Condicions d’utilització</a></u></strong></p> <p><strong><u><a href="https://www4.caixabank.es/apl/pagos/index_ca.html" target="_blank" rel="noopener">Pagament de percepcions mínimes</a></u></strong></p> <p><strong><u><a href="https://web.gencat.cat/ca/tramits/tramits-temes/Peticio-generica?category=72461610-a82c-11e3-a972-000c29052e2c" target="_blank" rel="noopener">Accés al tràmit de peticions genèriques de la Generalitat de Catalunya</a></u></strong></p> </div></div></div></div></div></div></div></div></div></div></div></section> <style data-type="us_custom-css">.float-right{float:right}</style><section class="l-section wpb_row us_custom_b6a72ce1 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner us_custom_08a44c5c"><div class="wpb_wrapper"><div class="w-image align_center"><div class="w-image-h"><img decoding="async" width="688" height="414" src="https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x.jpg" class="attachment-large size-large" alt="Icona informacio" loading="lazy" srcset="https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x.jpg 688w, https://www.fgc.cat/wp-content/uploads/2020/05/faqs_aside_2x-600x361.jpg 600w" sizes="(max-width: 688px) 100vw, 688px" /></div></div><div class="g-cols wpb_row us_custom_718cace0 via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner us_custom_15ad39e0"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_632d41e4 has_text_color"><div class="wpb_wrapper"><p>Tens algun dubte?</p> </div></div><div class="wpb_text_column us_custom_223514a9 has_text_color"><div class="wpb_wrapper"><p>Preguntes freqüents</p> </div></div><div class="wpb_text_column us_custom_77344615 has_text_color"><div class="wpb_wrapper"><p>Consulta les respostes a les preguntes més freqüents dels nostres usuaris.</p> </div></div></div></div></div></div> <div class="wpb_raw_code wpb_raw_html wpb_content_element float-right us_custom_0fed2ce7" > <div class="wpb_wrapper"> <div class="fgc-button"> <a href="/faq/" target="_self" title=""> <div class="fgc-button-content"> FAQ's<img decoding="async" class="fgc-button-icon" src="/wp-content/uploads/2020/05/combined-shape.png" alt=""> </div> </a> </div> </div> </div> </div></div></div></div></div></section> </div></div></div><div class="vc_col-sm-8 wpb_column vc_column_container"><div class="vc_column-inner us_custom_aa4000ee"><div class="wpb_wrapper"><h1 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >CONDICIONS D’ÚS</h1><div class="wpb_text_column us_custom_a8290cda has_text_color"><div class="wpb_wrapper"><div><img decoding="async" style="margin-right: 10px;" src="https://www.fgc.cat/wp-content/uploads/2020/06/alert.png" />Es prohibeix viatjar amb patinets i monocicles elèctrics als serveis de transport d’FGC: trens, funiculars de Vallvidrera i Gelida, cremallera i funiculars de Montserrat, ni accedir o romandre a les estacions i instal·lacions d’FGC.</div> </div></div><div class="w-tabs layout_hor style_default switch_click has_scrolling" style="--sections-title-size:1em"><div class="w-tabs-list items_2 align_justify"><div class="w-tabs-list-h"><button class="w-tabs-item active" aria-controls="content-s5dd" aria-expanded="false"><span class="w-tabs-item-title">Línies Metropolitanes</span></button><button class="w-tabs-item" aria-controls="content-d8f6" aria-expanded="false"><span class="w-tabs-item-title">Línia Lleida-La Pobla</span></button></div></div><div class="w-tabs-sections titles-align_none icon_chevron cpos_right"><div class="w-tabs-section active" id="s5dd"><button class="w-tabs-section-header active" aria-controls="content-s5dd" aria-expanded="true"><div class="w-tabs-section-title">Línies Metropolitanes</div><div class="w-tabs-section-control"></div></button><div class="w-tabs-section-content" id="content-s5dd"><div class="w-tabs-section-content-h i-cf"><div class="wpb_text_column"><div class="wpb_wrapper"><p><img decoding="async" width="488" height="86" class="alignnone wp-image-5643 size-medium" src="https://www.fgc.cat/wp-content/uploads/2018/03/pictograma-1-e1521819813404.jpg" alt="icons-metropolitanes" srcset="https://www.fgc.cat/wp-content/uploads/2018/03/pictograma-1-e1521819813404.jpg 488w, https://www.fgc.cat/wp-content/uploads/2018/03/pictograma-1-e1521819813404-300x53.jpg 300w" sizes="(max-width: 488px) 100vw, 488px" /></p> <ul> <li>Per viatjar cal adquirir i validar un bitllet adequat per al trajecte que es vol fer, abans de pujar al tren o d’accedir als recintes delimitats. També cal validar el bitllet en cas de transbordament.</li> <li>El bitllet s’ha de conservar fins a la sortida de l’estació de destinació per mostrar-lo quan el personal de l’empresa el sol·liciti i per validar-lo a la sortida.</li> <li>El bitllet no és vàlid si ha sofert alguna alteració o manipulació o, quan escaigui, si no va acompanyat del carnet d’identificació o no correspon a les condicions específiques d’ús.</li> <li>El públic usuari té dret a fer servir el bitllet que més li convingui per fer els seus desplaçaments —bitllet senzill, targeta multiviatge, abonament, etc.— i l’obligació d’informar-se, abans d’adquirir-lo, de les característiques de cada bitllet. L’al·legació de desconeixement no eximeix la persona usuària de la seva responsabilitat.</li> <li>La validació d’un bitllet permet fer un desplaçament només en una direcció.</li> <li>El bitllet senzill adquirit a FGC només es pot fer servir a les línies d’FGC, és a dir, no permet el transbordament amb altres mitjans de transport.</li> <li>Els formats, les condicions i les tarifes dels bitllets integrats (que porten a l’anvers les sigles ATM), així com les condicions d’ús dels suports sense contacte de la T-mobilitat es planifiquen i aproven des de l’Autoritat del Transport Metropolità (ATM).</li> <li>Els bitllets són vàlids fins que hi hagi un canvi de tarifes i, en qualsevol cas, fins a la data de validesa que s’hi indiqui.</li> <li>El personal de l’empresa ha de retirar qualsevol bitllet amb indicis de manipulació o falsificació, i<br /> ha de demanar la documentació identificativa a la persona usuària que porti aquest bitllet, per cursar la denúncia corresponent. Posteriorment, la persona denunciada ha de procedir a abandonar el tren o les dependències.</li> </ul> <p><img decoding="async" class="alignnone wp-image-40474 size-medium" src="https://www.fgc.cat/wp-content/uploads/2023/12/nous-pictogramas-2.png" alt="" /></p> <ul> <li>Els menors de 4 anys poden viatjar gratuïtament si no ocupen seient.</li> <li>Els trens escolars estan destinats exclusivament a escolars. La responsabilitat de permetre que els menors viatgin sols en tren recau en els pares o tutors.</li> <li>Es poden portar animals de companyia gratuïtament sempre que l’ocupació dels trens no faci modificar aquesta condició i es compleixin les condicions establertes en aquest text. Els gossos han de dur morrió i han d’anar subjectats amb una corretja des del moment en què accedeixin a les dependències d’FGC. Els animals petits han de viatjar dins de cistells o gàbies, però en cap cas no poden ocupar un seient. Serà responsabilitat del titular de l’animal de companyia complir amb totes les obligacions que se’n deriven de la tinença d’animals, d’acord amb la llei 7/2023, de 28 de març, de benestar animal. Qui porti gossos considerats potencialment perillosos per la Llei 10/1999, ho ha de fer segons el que estableix la legislació vigent. Els gossos pigall tenen consideració diferenciada i no queden condicionats a l’ocupació.</li> <li>Les bicicletes es poden portar gratuïtament sempre que l’ocupació dels trens no faci modificar aquesta condició. S’han de situar als espais destinats a aquest efecte dins del vehicle. Les bicicletes només poden estacionar als espais habilitats per fer-ho.</li> <li>El passatge que viatgi amb equipatge ha de fer servir la safata portaequipatge i deixar lliures els passadissos i les plataformes dels cotxes.</li> <li>Cal respectar i, quan s’escaigui, cedir els seients reservats per a persones amb mobilitat reduïda o altres col·lectius especificats en la senyalització.</li> <li>En cas d’una incidència en el servei ferroviari d’FGC amb un retard superior a 40 minuts, la persona usuària té dret a un títol de transport igual al trajecte efectuat que pot utilitzar fins al canvi de tarifes següent.<br /> La persona usuària pot sol·licitar el bescanvi mitjançant una reclamació a qualsevol de les dependències d’FGC, via correu electrònic o canals telefònics, i acreditar el títol de transport utilitzat.</li> <li>FGC és un espai on es fomenta la convivència. Per això, les persones usuàries han de mantenir un comportament cívic, correcte i respectuós amb la resta de passatge i el personal d’FGC, i han d’atendre les indicacions del personal d’FGC, els cartells, els avisos dels trens i les estacions, i la megafonia.</li> </ul> <p><img decoding="async" width="483" height="73" class="alignnone wp-image-40477 size-medium" src="https://www.fgc.cat/wp-content/uploads/2022/05/prohibit.png" alt="prohibit" srcset="https://www.fgc.cat/wp-content/uploads/2022/05/prohibit.png 483w, https://www.fgc.cat/wp-content/uploads/2022/05/prohibit-300x45.png 300w" sizes="(max-width: 483px) 100vw, 483px" /></p> <p><strong>No està permès:</strong></p> <ul> <li>Fumar als trens i a totes les instal·lacions d’FGC, tant obertes com tancades.</li> <li>L’accés de patinets i monocicles elèctrics als vehicles i a les instal·lacions d’FGC.</li> <li>Circular amb bicicletes, patins o similars pels recintes interiors, els vestíbuls i les andanes. Lligar-los en arbres, senyals, bancs i altres elements de mobiliari o en llocs reservats per a persones amb mobilitat reduïda.</li> <li>Utilitzar sense causa justificada els punts d’emergència i ajuda instal·lats al costat de les màquines expenedores de bitllets o les andanes, els sistemes d’aturada d’emergència de les escales mecàniques i els ascensors, ni els aparells d’alarma dels trens o impedir-ne l’ús legítim.</li> <li>Entrar o sortir del tren després que hagi sonat el senyal acústic ni entrar a les cabines de conducció o a les instal·lacions reservades per a ús exclusiu del personal autoritzat. Baixar a les vies o entrar en els túnels. Impedir o forçar l’obertura o el tancament de les portes d’accés als trens.</li> <li>Llançar o dipositar objectes a la via o els seus voltants.</li> <li>Pujar al tren/als cotxes objectes o materials que puguin ser perillosos o molestos per als usuaris. Fer activitats o accions que puguin molestar els usuaris, alterar l’ordre públic o pertorbar el servei. Mantenir un comportament que impliqui perill per a la pròpia integritat física, per a la dels altres usuaris i empleats o per a la seguretat del ferrocarril i les instal·lacions, ni fer accions que deteriorin o embrutin els trens o les instal·lacions.</li> <li>Distribuir propaganda, enganxar cartells, pidolar, organitzar rifes o jocs d’atzar, vendre o oferir béns o serveis o fer qualsevol mena d’activitat artística als trens i les instal·lacions, sense l’autorització de l’empresa, com ara utilitzar instruments musicals, etc.</li> <li>Consumir begudes alcohòliques (excepte en establiments autoritzats) ni substàncies tòxiques, en tot l’àmbit d’FGC.</li> <li>D’acord amb la Llei 4/2006, de 31 de març, ferroviària, l’incompliment d’aquestes prohibicions constitueix una infracció que si es tipifica com a lleu pot ser sancionada amb una multa de fins a 6.000 €; com a greu, de fins a 30.000 €, i com a molt greu, de fins a 300.000 €.</li> </ul> <p><strong>LA PERCEPCIÓ MÍNIMA ESTABLERTA PER L’ÚS INDEGUT DEL SERVEI ÉS DE: </strong>100€</p> <p><strong>El pagament immediat de la percepció mínima té una bonificació del 50%.</strong></p> <p><strong>Es considera que el viatger fa un ús indegut del servei quan:</strong></p> <ul> <li>No hagi validat el bitllet abans de viatjar o d’accedir als recintes delimitats.</li> <li>No disposi del bitllet o no el pugui mostrar quan se li demani.</li> <li>Viatgi amb un bitllet caducat o que no sigui vàlid.</li> <li>Disposi d’un bitllet d’import reduït i no pugui acreditar el dret d’obtenir-lo.</li> <li>Faci ús d’un bitllet personalitzat que no sigui de la seva titularitat.</li> <li>Utilitzi el bitllet fora de la zona tarifària corresponent.</li> <li>D’acord amb l’art. 52 de la Llei 7/2004, de 16 de juliol, de mesures fiscals i administratives —modificat per l’art. 52 de la Llei 26/2009, de 23 de desembre i actualitzat per la Resolució TES/3013/2011, de 21 de desembre— i amb els art. 65 i 66 de la Llei 4/2006, de 31 de març, ferroviària, viatjar sense bitllet vàlid o suficient i no efectuar el pagament en el termini indicat pot constituir una infracció administrativa sancionable amb una multa de fins a 6.000 €. Si l’usuari es nega a identificar-se, se sol·licitarà la presència dels agents de seguretat o de l’ordre públic.</li> <li>Els usuaris disposen d’una versió complerta de les Condicions d’utilització i d’un Llibre de reclamacions a les estacions.</li> </ul> </div></div><div class="g-cols wpb_row us_custom_72fc42ef via_flex valign_top type_default stacking_default"><div class="vc_col-sm-6 wpb_column vc_column_container"><div class="vc_column-inner us_custom_1e38dc93"><div class="wpb_wrapper"><div class="w-hwrapper us_custom_c60307d2 valign_top align_center"><div class="w-image align_none"><div class="w-image-h"><img decoding="async" width="24" height="24" src="https://www.fgc.cat/wp-content/uploads/2020/05/pdf-justificant.png" class="attachment-large size-large" alt="Logo PDF justificant" loading="lazy" /></div></div><div class="wpb_text_column us_custom_8f8e3d9e has_text_color"><div class="wpb_wrapper"><p>Publicació al DOGC</p> </div></div></div></div></div></div><div class="vc_col-sm-6 wpb_column vc_column_container has-link"><div class="vc_column-inner us_custom_a09327f0"><div class="wpb_wrapper"><div class="w-hwrapper us_custom_38f77d0b valign_top align_center" style="--hwrapper-gap:1.20rem"><div class="w-text us_custom_63b5a301 download-link has_text_color"><a href="https://www.fgc.cat/wp-content/uploads/2018/03/DOGC-23-11-17-XARXA-PRINCIPAL-catala--4.pdf" class="w-text-h"><span class="w-text-value">Descarregar PDF</span></a></div><div class="w-image align_none"><div class="w-image-h"><img decoding="async" width="48" height="48" src="https://www.fgc.cat/wp-content/uploads/2020/06/combined-shape-down.png" class="attachment-large size-large" alt="Logo fletxa cap avall" loading="lazy" /></div></div></div></div></div><a href="https://www.fgc.cat/wp-content/uploads/2023/12/Publicacio-DOGC-9057-11-12-2023-catala.pdf" class="vc_column-link smooth-scroll" aria-label="Enllaç"></a></div></div></div></div></div><div class="w-tabs-section" id="d8f6"><button class="w-tabs-section-header" aria-controls="content-d8f6" aria-expanded="false"><div class="w-tabs-section-title">Línia Lleida-La Pobla</div><div class="w-tabs-section-control"></div></button><div class="w-tabs-section-content" id="content-d8f6"><div class="w-tabs-section-content-h i-cf"><div class="wpb_text_column"><div class="wpb_wrapper"><p><img decoding="async" width="488" height="86" class="alignnone wp-image-5643 size-medium" src="https://www.fgc.cat/wp-content/uploads/2018/03/pictograma-1-e1521819813404.jpg" alt="icons" srcset="https://www.fgc.cat/wp-content/uploads/2018/03/pictograma-1-e1521819813404.jpg 488w, https://www.fgc.cat/wp-content/uploads/2018/03/pictograma-1-e1521819813404-300x53.jpg 300w" sizes="(max-width: 488px) 100vw, 488px" /></p> <ul> <li style="list-style-type: none;"> <ul> <li>Per viatjar cal adquirir un bitllet adequat per al trajecte que es vol fer i validar-lo. La compra de bitllets es pot fer en línia, a l’estació de Balaguer o en ruta. El passatge que pugi al tren sense bitllet, l’ha de sol·licitar al personal d’intervenció en ruta.</li> <li>El bitllet s’ha de conservar fins que se surti de l’estació de destinació per exhibir-lo quan el sol·liciti el personal de l’empresa en qualsevol punt del desplaçament.</li> <li>El bitllet no és vàlid si ha sofert alguna alteració o manipulació o, quan escaigui, si no va acompanyat del carnet d’identi cació o no correspon a les condicions especí ques d’ús.</li> <li>El públic usuari té dret a utilitzar el bitllet que més li convingui i l’obligació d’informar-se, abans d’adquirir-lo, de les característiques de cada bitllet.</li> <li>Per tal d’adquirir els bitllets, el públic usuari disposa de la informació adient sobre les zones del trajecte als panells informatius.</li> <li>La validació d’un bitllet permet fer un desplaçament només en una direcció.</li> <li>El bitllet senzill no permet el transbordament amb altres mitjans de transport (Renfe, etc.).</li> <li>Els bitllets integrats ATM permeten fer transbordaments sense penalització de viatges entre les diverses empreses adscrites al Sistema Tarifari Integrat. És obligatòria la validació del bitllet en cada transbordament entre les diferents empreses. Es poden fer un màxim de tres transbordaments en un temps límit horari des de la primera validació fins a l’última, sense consum addicional de viatge en el transbordament de: 1 hora i 15 minuts en trajectes d’una zona, 1hora i 30 minuts en trajectes de 2 zones, 3 hores en trajectes de 3 zones i 4 hores i 15 minuts en trajectes de 4 zones</li> <li>El bitllet és vàlid fins que hi hagi un canvi de tarifes.</li> <li>L’ús indegut del servei implica l’abonament d’una percepció mínima en els termes i les condicions que estableix la llei corresponent. <strong>La percepció mínima establerta per l’ús indegut del servei és de: </strong>100€</li> <li>El pagament de la percepció mínima té una boni cació del 50% si es fa dins de les 48 hores següents, en dies hàbils. Els menors de divuit anys tenen la bonificació del 50% durant 30 dies.</li> <li>Es considera que el viatger fa un ús indegut del servei en els casos següents:<br /> – El bitllet no s’ha validat a l’interior del tren o bé no ha regularitzat la seva situació de viatger/a sense bitllet a l’interior del tren davant l’agent d’intervenció en ruta.<br /> – No disposa del bitllet.<br /> – El bitllet ha caducat.<br /> – Es tracta d’un bitllet d’import reduït i el viatger no pot acreditar el dret d’obtenir- ho.<br /> – Es tracta d’un bitllet personalitzat que no és de titularitat seva.<br /> – El bitllet es fa servir fora de la zona tarifària corresponent.<br /> – Es viatja amb un títol de transport que no és vàlid.<br /> Si el viatger porta un bitllet integrat correcte però no validat en el transbordament, haurà d’abonar el preu del bitllet senzill d’una zona.<br /> En cas que el viatger porti un bitllet amb indicis d’haver estat manipulat o falsi cat s’aplicarà allò que estableix la corresponent Llei Ferroviària.<br /> A l’estació de Balaguer hi ha un llibre d’objeccions a la percepció mínima a disposició del client. El termini per emplenar un full d’objecció és de 30 dies. Si ho desitgeu també es pot realitzar una objecció a través de la web <a href="https://www.fgc.cat/atencio-alclient/reclamacions/">https://www.fgc.cat/atencio-alclient/reclamacions/</a><br /> <img loading="lazy" decoding="async" class="alignnone wp-image-46919 size-medium" src="https://www.fgc.cat/wp-content/uploads/2023/12/nous-pictogramas-2-300x44.png" alt="" width="300" height="44" srcset="https://www.fgc.cat/wp-content/uploads/2023/12/nous-pictogramas-2-300x44.png 300w, https://www.fgc.cat/wp-content/uploads/2023/12/nous-pictogramas-2.png 385w" sizes="(max-width: 300px) 100vw, 300px" /></li> </ul> </li> </ul> <ul> <li>La possessió d’un bitllet vàlid garanteix la prestació del transport, però no l’ocupació d’un seient dins el tren. En cap cas no es pot anar assegut a les plataformes.</li> <li>Els menors de quatre anys poden viatjar gratuïtament si no ocupen seient.</li> <li>Es poden portar animals de companyia gratuïtament sempre que l’ocupació dels trens no faci modificar aquesta condició i es compleixin les condicions establertes en aquest text. Els gossos han de dur morrió i han d’anar subjectats amb una corretja des del moment en què accedeixin a les dependències d’FGC. Els animals petits han de viatjar dins de cistells o gàbies, però en cap cas no poden ocupar un seient. Serà responsabilitat del titular de l’animal de companyia complir amb totes les obligacions que se’n deriven de la tinença d’animals, d’acord amb la llei 7/2023, de 28 de març, de benestar animal. Qui porti gossos considerats potencialment perillosos per la Llei 10/1999, ho ha de fer segons el que estableix la legislació vigent. Els gossos pigall tenen consideració diferenciada i no queden condicionats a l’ocupació.</li> <li>Es poden transportar bicicletes gratuïtament, sempre que l’ocupació del tren ho permeti.</li> <li>Els usuaris que viatgin amb equipatge han d’utilitzar la safata portaequipatge. Cal deixar lliures els passadissos i les plataformes dels cotxes.</li> <li>Cal respectar i, quan escaigui, cedir els seients reservats a persones amb mobilitat reduïda o altres col·lectius especi cats a la senyalització.</li> <li>En cas d’una incidència en el servei ferroviari d’FGC amb un retard superior a 40 minuts, la persona usuària té dret a un títol de transport igual al trajecte efectuat que pot utilitzar fins al canvi de tarifes següent.</li> <li>La persona usuària pot sol·licitar el bescanvi mitjançant una reclamació a qualsevol de les dependències d’FGC, via correu electrònic o canals telefònics, i acreditar el títol de transport utilitzat.</li> <li>FGC és un espai on es potencia la convivència: cal mantenir sempre un comportament cívic i atendre les indicacions del personal d’FGC, els cartells, els avisos i la megafonia.</li> </ul> <p><img decoding="async" width="483" height="73" class="alignnone wp-image-40477 size-medium" src="https://www.fgc.cat/wp-content/uploads/2022/05/prohibit.png" alt="prohibit" srcset="https://www.fgc.cat/wp-content/uploads/2022/05/prohibit.png 483w, https://www.fgc.cat/wp-content/uploads/2022/05/prohibit-300x45.png 300w" sizes="(max-width: 483px) 100vw, 483px" /></p> <p>Amb aquesta finalitat queda totalment PROHIBIT:<br /> • Fumar a totes les instal·lacions d’FGC • L’accés de patinets i monocicles elèctrics als vehicles i a les instal·lacions d’FGC •·Circular amb bicicletes, patins o similars pels recintes interiors, els vestíbuls i les andanes. Lligar-los en arbres, senyals, bancs i altres elements de mobiliari o en llocs reservats per a persones amb mobilitat reduïda • Utilitzar sense causa justificada els punts d’informació i ajuda o fer-ne un mal ús • Entrar al tren o sortir-ne després que hagi sonat el senyal acústic • Introduir objectes o materials que puguin ser perillosos o molestos • Viatjar en condicions o en llocs inadequats • Accedir als llocs no autoritzats o baixar a la via i accedir als túnels • Impedir o forçar l’obertura o el tancament de les portes dels trens o manipular-ne els mecanismes • Utilitzar sense una causa justificada els aparells d’alarma dels trens o impedir-ne l’ús legítim • Fer activitats o accions que puguin pertorbar o alterar l’ordre públic o els serveis d’FGC • Mantenir un comportament que impliqui un perill per a la integritat física pròpia o per a la resta de passatge • Fer accions que deteriorin o embrutin els trens o les instal·lacions • Romandre a les instal·lacions fora de l’horari previst • Manipular, destruir o deteriorar qualse¬vol element relacionat amb la circulació i el servei en general • Llançar o dipositar objectes a la via o als seus voltants • Fer servir sense justificació les rutes d’evacuació i/o sortides d’emergència o obstaculitzar-les • Pidolar i fer qualsevol classe d’activitat artística o comercial als trens i les instal·lacions, sense l’autorització de l’empresa • Consumir begudes alcohòliques (excepte en establiments autoritzats) i substàncies tòxiques, en tot l’àmbit d’FGC.</p> <p>L’incompliment d’aquestes prohibicions constitueix una infracció d’acord amb la Llei 4/2006, de 31 de març, ferroviària, que pot ser sancionada si es tipi ca com a lleu amb una multa de fins a 6.000 euros; si es tipi ca com a greu, de fins a 30.000 euros, i si és molt greu, de fins a 300.000 euros</p> <p>Els usuaris disposen d’una versió complerta de les Condicions d’utilització publicades al DOGC núm. 9119, d’11 de març de 2024. A l’estació de Balaguer (carrer de la Noguera Pallaresa s/n, 25600 Balaguer) hi ha un llibre de reclamacions a disposició dels viatgers. Així mateix les reclamacions o suggeriments es poden cursar mitjançant la pàgina web d’FGC.</p> </div></div><div class="g-cols wpb_row us_custom_72fc42ef via_flex valign_top type_default stacking_default"><div class="vc_col-sm-6 wpb_column vc_column_container"><div class="vc_column-inner us_custom_1e38dc93"><div class="wpb_wrapper"><div class="w-hwrapper us_custom_c60307d2 valign_top align_center"><div class="w-image align_none"><div class="w-image-h"><img decoding="async" width="24" height="24" src="https://www.fgc.cat/wp-content/uploads/2020/05/pdf-justificant.png" class="attachment-large size-large" alt="Logo PDF justificant" loading="lazy" /></div></div><div class="wpb_text_column us_custom_8f8e3d9e has_text_color"><div class="wpb_wrapper"><p>Publicació al DOGC</p> </div></div></div></div></div></div><div class="vc_col-sm-6 wpb_column vc_column_container has-link"><div class="vc_column-inner us_custom_a09327f0"><div class="wpb_wrapper"><div class="w-hwrapper us_custom_38f77d0b valign_top align_center" style="--hwrapper-gap:1.20rem"><div class="w-text us_custom_63b5a301 download-link has_text_color"><a href="https://www.fgc.cat/wp-content/uploads/2018/03/DOGC-23-11-17-XARXA-PRINCIPAL-catala--4.pdf" class="w-text-h"><span class="w-text-value">Descarregar PDF</span></a></div><div class="w-image align_none"><div class="w-image-h"><img decoding="async" width="48" height="48" src="https://www.fgc.cat/wp-content/uploads/2020/06/combined-shape-down.png" class="attachment-large size-large" alt="Logo fletxa cap avall" loading="lazy" /></div></div></div></div></div><a href="https://www.fgc.cat/wp-content/uploads/2021/07/Anuncis_Generalitat_Catalunya_lp.pdf" class="vc_column-link smooth-scroll" aria-label="Enllaç"></a></div></div></div></div></div></div></div></div></div></div></div></div></section><section class="l-section wpb_row us_custom_8965dd23 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><section class="l-section wpb_row us_custom_82104407 link_drank_gree height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner us_custom_9ab4437c"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_ac7f09d1 has_text_color"><div class="wpb_wrapper"><p>Centres d’atenció al client</p> </div></div><div class="g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default"><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_72565e22"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_d8ec7102 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Plaça Catalunya</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicació</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><p>Situat al vestíbul costat carrer Bergara de l’estació de Plaça Catalunya. L’accés per a persones amb mobilitat reduïda (PMR) per l’ascensor situat al carrer de Bergara, núm. 7, encreuament amb carrer de Balmes.</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horari</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">De 8 a 20 h<br /> (de dilluns a divendres feiners)</div> </div></div><div class="wpb_text_column us_custom_0d2adab9 has_text_color"><div class="wpb_wrapper"><p><a href="https://citaprevia.fgc.cat/fgc/?idioma=ca_ES&id_oficina_sele=1#nbb" aria-label="Demanar cita prèvia per anar a l'oficina seleccionada">Demanar cita prèvia<img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div><div class="wpb_text_column us_custom_c97ae674 has_text_color"><div class="wpb_wrapper"><p><a title="Consulta ubicació a Google" href="https://goo.gl/maps/aSbmMAXEq7mxWbMAA" aria-label="Consulta ubicació a Google">Consulta ubicació a Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_54cf9f5b"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_d8ec7102 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Plaça Espanya</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicació</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><p>Es troba situat al vestíbul costat Gran Via de les Corts Catalanes de l’estació de Plaça Espanya. L’accés per a persones amb mobilitat reduïda (PMR) per l’ascensor situat a Plaça Espanya, núm. 1, encreuament amb la Gran Via de les Corts Catalanes al costat de la Fira de Montjuïc.</p> </div></div><div class="wpb_text_column us_custom_bfa8ded2 has_text_color"><div class="wpb_wrapper"><p>Horari</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><p>De 9 a 14 h i<br /> de 16 a 18:30 h.<br /> (de dilluns a divendres)</p> <p>Agost: De 9 a 14 h. (de dilluns a divendres)</p> </div></div><div class="wpb_text_column us_custom_0d2adab9 has_text_color"><div class="wpb_wrapper"><p><a href="https://citaprevia.fgc.cat/fgc/?idioma=ca_ES&id_oficina_sele=0#nbb" aria-label="Demanar cita prèvia per anar a l'oficina seleccionada">Demanar cita prèvia<img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div><div class="wpb_text_column us_custom_c97ae674 has_text_color"><div class="wpb_wrapper"><p><a title="Consulta ubicació a Google" href="https://goo.gl/maps/ZAfRnM6rnZSTyeoy9" aria-label="Consulta ubicació a Google">Consulta ubicació a Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div></div><div class="g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default"><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_72565e22"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_1187cbfb has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Estació de Balaguer</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicació</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><p>Es troba situat al vestíbul de l’estació de Balaguer. L’accés per a persones amb mobilitat reduïda (PMR) per la rampa d’accés directe des del carrer de la Noguera Pallaresa, núm. 1 de Balaguer.</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horari</p> </div></div><div class="wpb_text_column us_custom_7366f3f5 has_text_color"><div class="wpb_wrapper"><div class="value">De 8 a 20 h</div> </div></div><div class="wpb_text_column us_custom_f14a045c has_text_color"><div class="wpb_wrapper"><p><a href="/cdn-cgi/l/email-protection#c1a2a2a3a0ada0a6b4a4b381a7a6a2efa2a0b5"><span class="__cf_email__" data-cfemail="f2919190939e9395879780b2949591dc919386">[email protected]</span></a></p> </div></div><div class="wpb_text_column us_custom_a2624e7d has_text_color"><div class="wpb_wrapper"><p><a title="Consulta ubicació a Google" href="https://goo.gl/maps/NvpUDXXQvJ9dqYge8" aria-label="Consulta ubicació a Google">Consulta ubicació a Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div><div class="vc_col-sm-6 wpb_column vc_column_container has_bg_color"><div class="vc_column-inner us_custom_54cf9f5b"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_d8ec7102 has_text_color"><div class="wpb_wrapper"><p><img decoding="async" style="vertical-align: middle; margin-right: 10px;" src="/wp-content/uploads/2020/05/comunic.png" alt="" />Oficina de Confecció de Carnets de Pensionista d’FGC</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Ubicació</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><p>Servei exclusiu de tramitació del Carnet de pensionista d’FGC. L’accés directe des del carrer de l’Avenir, 6 de Barcelona.</p> </div></div><div class="wpb_text_column us_custom_49b00f61 has_text_color"><div class="wpb_wrapper"><p>Horari</p> </div></div><div class="wpb_text_column us_custom_7071ba1f has_text_color"><div class="wpb_wrapper"><div class="value">9:00-13:45h / 15:00-18:30h<br /> (de dilluns a divendres feiners)</div> </div></div><div class="wpb_text_column us_custom_19afb986 has_text_color"><div class="wpb_wrapper"><p><a href="https://webcitaprevia.es/citasWeb.fgc/citas.php?Lang=1" target="_blank" rel="noopener" aria-label="Demanar cita prèvia per anar a l'oficina seleccionada"><span class="s1">Demanar cita prèvia</span><img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div><div class="wpb_text_column us_custom_c97ae674 has_text_color"><div class="wpb_wrapper"><p><a title="Consulta ubicació a Google" href="https://www.google.es/maps/place/Carrer+de+l'Avenir,+6,+08006+Barcelona/@41.3976281,2.1473923,17z/data=!4m5!3m4!1s0x12a4a29ec90acff7:0xd215997652984e3c!8m2!3d41.3976593!4d2.1495903" target="_blank" rel="noopener noreferrer" aria-label="Consulta ubicació a Google">Consulta ubicació a Google Maps<img decoding="async" style="vertical-align: middle; margin-left: 10px;" role="presentation" src="/wp-content/uploads/2020/05/right-1.png" alt="" /></a></p> </div></div></div></div></div></div></div></div></div></div></div></section> </div></div></div></div></div></section><section class="l-section wpb_row height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div></div></section> </main> </div> 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14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(3)" role="option" tabindex="0" aria-label="3 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(4)" role="option" tabindex="0" aria-label="4 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(5)" role="option" tabindex="0" aria-label="5 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> </ul> <div class="chatRate-title" v-if="valoracionSent" v-html="valoracionSentText"></div> </div>  <button class="chatButton" :class="{'big': !openChat, 'hide': openChat}" @click="toggleChat" aria-label="Obrir/tancar Chatbot"> <div class="chatButton-content" aria-hidden="true"> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C" /> </svg> </div> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Abrir ChatBot</title> <mask id="mask0_703_1544" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="1" y="2" width="15" height="16" > <path d="M1 2H15.8798V17.52H1V2Z" fill="white"/> </mask> <g mask="url(#mask0_703_1544)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M2.99982 4V14.105L5.21282 11.893C5.40082 11.705 5.65382 11.6 5.91982 11.6H13.8798V4H2.99982ZM1.99982 17.52C1.87082 17.52 1.74082 17.495 1.61682 17.443C1.24282 17.289 0.999817 16.924 0.999817 16.52V3.538C0.999817 2.69 1.69082 2 2.53782 2H14.3418C15.1898 2 15.8798 2.69 15.8798 3.538V12.062C15.8798 12.909 15.1898 13.6 14.3418 13.6H6.33382L2.70682 17.227C2.51582 17.418 2.25982 17.52 1.99982 17.52Z" fill="#0A503C" /> </g> <mask id="mask1_703_1544" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="7" y="7" width="16" height="17" > <path d="M7.54077 7.73639H22.419V23.2559H7.54077V7.73639Z" fill="white" /> </mask> <g mask="url(#mask1_703_1544)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.8828 7.73639H17.8098V9.73639H20.4198V19.8414L18.2068 17.6294C18.0198 17.4414 17.7658 17.3364 17.4998 17.3364H9.54077V15.5994H7.54077V17.7984C7.54077 18.6454 8.23177 19.3364 9.07877 19.3364H17.0858L20.7128 22.9634C20.9038 23.1544 21.1598 23.2564 21.4198 23.2564C21.5488 23.2564 21.6788 23.2314 21.8028 23.1794C22.1768 23.0254 22.4198 22.6604 22.4198 22.2564V9.27439C22.4198 8.42639 21.7308 7.73639 20.8828 7.73639Z" fill="#0A503C" /> </g> </svg> </div> </div> <span></span> </button> </div> <div class="chatBox" aria-hidden="true"> <header class="chatBox-header"> <button aria-label="Abrir/cerrar Chatbot" @click="toggleChat" class="chatButton chatButton--top" style="min-width: 40px;"><div aria-hidden="true" class="chatButton-content"><div class="chatButton-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C"></path></svg></div> </div> </button> <div class="chatBox-header-title"></div> <div class="chatBox-header-languageSelect"> <button aria-haspopup="listbox" aria-expanded="false" id="dropdownLanguageButton" class="chatBox-header-languageSelect-lang" aria-label="Canviar idioma del ChatBot" > <span></span> <svg width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Cambiar el idioma</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M0.209209 0.213568C0.48528 -0.0682539 0.93111 -0.0711588 1.21068 0.204852L1.21936 0.213568L5 4.07297L8.78064 0.213568C9.05671 -0.0682539 9.50254 -0.0711588 9.78211 0.204852L9.79079 0.213568C10.0669 0.495389 10.0697 0.950508 9.79933 1.2359L9.79079 1.24477L5.50508 5.61977C5.22901 5.90159 4.78318 5.90449 4.50361 5.62848L4.49492 5.61977L0.209209 1.24477C-0.0697365 0.960008 -0.0697365 0.498325 0.209209 0.213568Z" fill="white" /> </svg> </button> <ul class="chatBox-header-languageSelect-list" role="listbox" aria-labelledby="dropdownLanguageButton" hidden > <li role="option" tabindex="0" @click="changeLanguage('CA')" data-value="CA">Catalán</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">Español</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">Ingles</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" @click="init(id_generico, 'id_generico')"></button> <button class="chatBox-content-msg-question q-2" :class="{'active': id_metropolitana == id_selected, 'hide': id_metropolitana != id_selected && 0 != id_selected}" @click="init(id_metropolitana, 'id_metropolitana')"></button> <button class="chatBox-content-msg-question q-3" :class="{'active': id_lleida == id_selected, 'hide': id_lleida != id_selected && 0 != id_selected}" @click="init(id_lleida, 'id_lleida')"></button> </div> </div> </li> <li class="chatBox-content-msg" :class="getClass(message)" role="option" tabindex="0" v-for="message in messages"> <div class="chatBox-content-msg-container" v-if="message.text.length > 0"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <div class="chatBox-content-msg-text" v-html="markedParse(message.text)"></div> </div> </div> </li> <li class="chatBox-content-msg " role="option" tabindex="0" v-if="showTePuedoAyudar"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text">¿Puedo ayudarte en algo más?</p> <button class="chatBox-content-msg-stas first-child" @click="initHablemos">¡Hablemos!</button> <button class="chatBox-content-msg-stas last-child" @click="closeConversationSatisfied">No, gracias</button> </div> </div> </li> <li class="chatBox-content-msg lds-ellipsis" v-if="loading"><div></div><div></div><div></div><div></div></li> </ul> <div ref="bottomEl"></div> </main> <form class="chatBox-bottomBar" @submit.prevent="handleMessageSubmit()"> <div class="chatBox-bottomBar-optionsButton"> <div :disabled="id_selected === 0" aria-haspopup="listbox" :aria-expanded="!showMenu" id="dropdownMenuButton" class="chatBox-bottomBar-optionsButton-button" aria-label="Mostrar opcions 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