Automation

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intro"> <div > <p><span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span></p><h1 class="mb-4">Intelligent Automation Solutions</h1><h2 class="h6">Leading pureplay provider of intelligent automation solutions across the broader hyper-automation spectrum, <a href="https://www.ust.com/en/what-we-do/digital-transformation/automation" target="_blank" data-sf-ec-immutable="" data-sf-marked="">now acquired by UST</a>. <strong></strong><br /></h2> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/intelligent-automationc-white.svg?sfvrsn=75eadc31_0" title="intelligent automation" alt="intelligent automation solutions" /> <img 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src="/images/default-source/default-album/ust-logo-main.svg?sfvrsn=1ff1aa31_1" style="float:right;" alt="UST-logo-main" class="-align-right" />ISG recently announced that UST, a leading IT services provider and digital transformation solutions company with more than 30,000 employees operating in 30 countries, acquired ISG Automation.</p><div class="media py-3"><p><a data-sf-ec-immutable="" href="https://ir.isg-one.com/news-market-information/press-releases/news-details/2024/ISG-Sells-Its-Automation-Unit-to-UST/default.aspx" class="btn btn-primary">Read the Press Release</a>    <a data-sf-ec-immutable="" href="https://www.ust.com/en/smartops" class="btn btn-primary" target="_blank">Explore UST Automation</a></p></div></div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"> </div> <div id="MainPlaceholder_C139_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"> <div > <h3><strong>Matchmaking </strong>Business Goals with Automation Solutions</h3><p>Whether you're embarking on your automation journey, exploring initiatives across diverse processes and tools, or aiming to scale up for maximum impact, automation advisors tailor solutions to match your business needs and measure the outcome effectively.</p><p><span style="background-color:initial;font-family:inherit;font-size:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">Automation consultants assist in defining your comprehensive intelligent automation playbook, blending artificial intelligence (AI) and machine learning analytics (ML) with robotic process automation (RPA), all supported by an end-to-end automation architecture, standards, and frameworks. This best practice approach goes beyond tech, addressing the right operating model, governance, and change management tailored to your unique culture.  Our extensive experience enables us to deliver large-scale solutions while maintaining a personalized, tailor-made approach for each client.</span><br /></p><p>These automation solutions help you integrate your digital workers seamlessly.</p><p><a class="btn btn-primary" href="#solutions" data-sf-ec-immutable="">Explore our core automation solutions</a>       <a class="btn btn-primary" href="#methodology" data-sf-ec-immutable="">Discover our proven and robust automation methodologies</a></p> </div> </div> <div id="MainPlaceholder_C122_Col00" class="sf_colsIn bg-light space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C123_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C124_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <a name="solutions"></a><h2 class="h3"><strong>Next Generation Automation Solutions</strong></h2> </div> </div> </div> <div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C126_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <a target="_blank" href="https://www.ust.com/en/smartops"><div class="card"><div class="card-header" id="heading1"><p class="mb-0"><button class="btn btn-link valid" type="button" href="/advisory/automation/contact-center-automation" style="text-align:center;" aria-invalid="false"><h3 style="text-align:center;"><img src="/images/default-source/default-album/contact-center-automationd263bb95f6446a14bdc7ff0100f6f5b0.png?sfvrsn=db27d131_0&MaxWidth=125&MaxHeight=125&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=DFB106454F99D91F74B40101993F8ED4F2D1B382" data-method="ResizeFitToAreaArguments" style="display:block;margin-left:auto;margin-right:auto;" title="contact center automation" data-displaymode="Custom" alt="contact center automation" data-customsizemethodproperties="{'MaxWidth':125,'MaxHeight':125,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" /></h3><h3 style="text-align:center;">Contact Center Automation<br /></h3>Enhance your contact center and/or service desk efficiency with best-fit intelligent automation tech.<br /></button><span style="text-align:center;"></span></p></div></div></a> </div> </div> <div id="MainPlaceholder_C126_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <a target="_blank" href="https://www.ust.com/en/smartops"><div class="card"><div id="heading1" class="card-header"><p class="mb-0"><button style="text-align:center;" href="/advisory/automation/it-operations-automation" type="button" class="btn btn-link"><h3 style="text-align:center;"><img src="/images/default-source/default-album/it-operations-automation.png?sfvrsn=420d131_0&MaxWidth=125&MaxHeight=125&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=3B6C8DB76830F834940EC00C9D368D8D3DF4E8AD" data-method="ResizeFitToAreaArguments" style="display:block;margin-left:auto;margin-right:auto;" title="it operations automation" data-displaymode="Custom" alt="it operations automation" data-customsizemethodproperties="{'MaxWidth':125,'MaxHeight':125,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" /></h3><h3 style="text-align:center;">Automation for IT Operations<br /></h3>Take your “eyes off the glass”. Let your digital workers take that work so you can think BIG.<br /></button><span style="text-align:center;"></span></p></div></div></a> </div> </div> </div> <div class="row space-bottom-1" data-sf-element="Row"> <div id="MainPlaceholder_C125_Col00" class="sf_colsIn col-lg-6 h-100" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <a target="_blank" href="https://www.ust.com/en/smartops"><div class="card"><div class="card-header" id="heading1"><p class="mb-0"><button aria-invalid="false" class="btn btn-link valid" type="button" href="/advisory/automation/automation-on-demand" style="text-align:center;"><h3 style="text-align:center;"><img src="/images/default-source/default-album/process-orchestration.png?sfvrsn=4820d131_0&MaxWidth=125&MaxHeight=125&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=7EB32CC66C87AFEE53159B5FF26CE9C0D7C62315" data-method="ResizeFitToAreaArguments" style="display:block;margin-left:auto;margin-right:auto;" title="process orchestration" data-displaymode="Custom" alt="process orchestration" /></h3><h3 style="text-align:center;">Automation<br />on Demand <br /></h3>The fast, frictionless way to begin or accelerate your automation journey.<br /></button><span style="text-align:center;"></span></p></div></div></a> </div> </div> <div id="MainPlaceholder_C125_Col01" class="sf_colsIn col-lg-6 h-100" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <a target="_blank" href="https://www.ust.com/en/smartops"><div class="card"><div id="heading1" class="card-header"><p class="mb-0"><button style="text-align:center;" href="/advisory/automation/automation-coe-sourcing" type="button" class="btn btn-link valid" aria-invalid="false"><h3 style="text-align:center;"><img src="/images/default-source/default-album/test-automation-solutions.png?sfvrsn=7c20d131_0&MaxWidth=125&MaxHeight=125&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=4A921B2C10747242A05E7DF053EF12440219F494" data-method="ResizeFitToAreaArguments" style="display:block;margin-left:auto;margin-right:auto;" title="test automation solutions" data-displaymode="Custom" alt="test automation solutions" data-customsizemethodproperties="{'MaxWidth':125,'MaxHeight':125,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" /></h3><h3 style="text-align:center;">Automation Center of Excellence<br /></h3>A managed Automation CoE solution offers management, construction and production support.<br /></button><span style="text-align:center;"></span></p></div></div></a> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C112_Col00" class="sf_colsIn bg-dark" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C113_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C115_Col00" class="sf_colsIn col-lg-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="h3">Citizen Enablement Platform</h2><p>The industry's only automation center of excellence enablement platform, bringing together training, governance and quality. Find out how an average client saves +4,000 hours per year with our platform</p><p><a class="btn btn-light" href="https://www.ust.com/en/what-we-do/digital-transformation/automation" data-sf-ec-immutable="">Learn More</a></p> </div> </div> <div id="MainPlaceholder_C115_Col01" class="sf_colsIn col-lg-7" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/default-album/cep-graphic-9-22-22.png?sfvrsn=baced031_0" title="Citizen Enablement Platform" alt="Citizen Enablement Platform - citizen dev" /> </div> </div> </div> </div> <div id="MainPlaceholder_C090_Col00" class="sf_colsIn bg-light" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C088_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C118_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <a href="/advisory/automation/isg-automation-methodology" title="Open image in original size"> <img src="/images/default-source/default-album/isg-automation-methodology-3.png?sfvrsn=901ed131_0&MaxWidth=1500&MaxHeight=1500&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=FF2A103D6DA7CA215C8E57B8C6F7DF62658BA896" title="isg automation methodology" alt="isg intelligent automation methodology" /> </a> </div> <div id="MainPlaceholder_C118_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <a data-sf-ec-immutable="" name="methodology"></a><h2>Move to the Next Level of your Automation Journey<br /></h2><p>Wherever you are, we push you further. Our robust automation methodologies weave in change management capabilities and digital enablement to empower your success. We help you on all steps of your intelligent automation journey with our 5 D’s.<br /></p><p> </p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/automation/articles/bots-and-beyond-episode-47-the-autonomous-enterprise-what-is-it-and-are-we-ready-for-it"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/bots-and-beyond-autonomous-enterprise.tmb-th892-450.jpg?Culture=en&sfvrsn=2732d431_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Bots and Beyond Episode 47: The Autonomous Enterprise: What Is It? And Are We Ready for It? </h3> <div> <p>In this episode Bots & Beyond host Wayne Butterfield is joined by Doug Shannon, an intelligent automation leader, to discuss the concept of the autonomous enterprise. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/automation/articles/bots-and-beyond-episode-46-the-path-to-effective-automation-governance" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 46: The Path to Effective Automation Governance </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/automation/articles/bots-and-beyond-episode-45-mastering-efficiency-achieving-process-excellence-with-rpa" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 45: Mastering Efficiency: Achieving Process Excellence with RPA </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/automation/articles/managing-and-scaling-your-automation-on-cloud-with-flexibility-security-and-efficiency" > <div class="card-body"> <h3 class="h6"> Managing and Scaling Your Automation on Cloud with Flexibility, Security and Efficiency </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/automation/articles/bots-and-beyond-episode-44-what-education-does-the-modern-worker-need" > <div class="card-body"> <h3 class="h6"> Bots and Beyond Episode 44: What Education Does the Modern Worker Need? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div class="position-relative" > <p style="text-align:right;"><a class="btn btn-primary" href="/solutions/automation/articles">View All Automation Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/assess-to-automate-to-source"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/retail-automations.tmb-th283-283.png?Culture=en&sfvrsn=5874d331_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Assess to Automate to Source</h3> <p>A retailer needed to quantify the work being done by internal and outsourced teams to develop an automation and outsourcing strategy. The goal: to maximize savings and quality. ISG recommended a 2-part plan to drive a 5-year savings of just over $110 million dollars.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/rpa-reduces-fraud-disputes-costs"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/financial-company-automation.tmb-th283-283.jpg?Culture=en&sfvrsn=396de31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">RPA Reduces Fraud & Disputes Costs</h3> <p>A global financial services organization incurred significant overhead costs processing, monitoring and tracking fraud and disputes for its payment services division. Read more to learn how the company reduced data entry errors, timely delays in processing fraud and disputes, and high overhead costs.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/from-failed-start-to-self-sufficiency"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/automation-ocr-and-nlp.tmb-th283-283.jpg?Culture=en&sfvrsn=cc95de31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">From Failed Start to Self-Sufficiency</h3> <p>This company needed to streamline its processes, reduce errors and increase its overall productivity. It turned to ISG to go from a failed start to being fully self-sufficient in running and managing its own automation function with a solid bedrock of functioning automations to prove out the value.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right mt-n9"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=Crkp70mZse&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Intelligent automation solutions play a crucial role in driving business growth strategically</h3> <div class="research-description"> <p>The intelligent automation services market in the U.S. and around the globe is undergoing dynamic changes driven by the integration of advanced technologies, a focus on hyperautomation, the shift towards cloudcentric<br />solutions, increased emphasis on security and compliance and a growing trend towards customer-centric offerings. IT service providers play a pivotal role in shaping and delivering these trends as they cater to<br />businesses’ evolving needs in an increasingly automated landscape.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/ResearchAdmin/MarketingPage?dashboardId=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=C3Wmz0pmce" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Automation, augmentation and autonomy are consolidating to enhance business productivity</h3> <div class="research-description"> <p>Changing market dynamics drive the functional architecture design, including intelligent capabilities and human augmentation, to amplify performance. The performance component has expanded beyond speed and incorporates efficiency, experience and economics, directly impacting all value chain stakeholders. With the introduction of emerging technologies, humanmachine augmentation can seamlessly manage more complex activities than ever before. The independent software vendors (ISVs) market is evolving with the emergence of platforms that connect and integrate solutions, capabilities and products to develop offerings specific to an industry, persona and function. This drives innovation to introduce autonomy and intelligent orchestration that helps automation drive changes to the next level. Once there is a clear vision and path for automation, augmentation and autonomy, businesses aim to extract intelligence and build visualization panes that present actionable information. This enterprise intelligence visualization practice is driven by analytics and data sciences converging with ML on a platform-like offering to drive deep business insights.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-Automation-US-2020-IBA/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Intelligent Business Automation Solutions & Services</h3> <div class="research-description"> <p>Often during the complete transformation of business processes, it is difficult to convince employees and external parties to stay on board with the transition. Leverage our market and provider insights to find the right provider for you that can assist with end-to-end business process transformation.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-Automation-US-2020-CAI/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Comparing Conversational AI Solutions & Services</h3> <div class="research-description"> <p><p>Global trends in conversational AI market include:</p> <ul> <li>Low-code/no-code development</li> <li>Integration with business applications</li> <li>Reusable pre-packaged business process and industry focused virtual agents</li> <li>Bots talking to bots </li> </ul> <p>Read ISG's report to compare solutions and providers.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-Automation-US-2020/Marketing?SearchTerms=automation" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Comparing Intelligent Automation Solutions and Services</h3> <div class="research-description"> <p>Intelligent automation combines robotic process automation (RPA) with artificial intelligence (AI), cognitive optical character recognition (OCR), machine learning (ML), natural language processing (NLP), advanced analytics and other digital technologies for improved productivity, data accuracy and customer experience, alongside reduced costs. Compare solutions and providers in this detailed report. </p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chip-wagner-bio.jpg?sfvrsn=9ec7f931_4);"></div> <h4 class="mt-2 mb-0 text-black"> Chip Wagner</h4> <p class="text-black"> Chief Executive Officer, ISG Automation</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chip-wagner-bio.jpg?sfvrsn=9ec7f931_4);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chip Wagner</h2> </div> <p class="mb-0"><p><strong>What he does at ISG</strong><br /> <br /> A member of ISG’s Executive Committee, Chip is the head of ISG Automation, the firm’s fastest growing and most valuable business. His team connects ISG clients around the world to the latest Intelligent Automation (IA) technologies to streamline operations, greatly reduce costs and enhance their speed of business. With a long track record of building exceptional solutions and value in the technology services industry, Chip is focused not just on improving client’s businesses, but also on achieving real performance transformation.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> Chip and his team begin client engagements with a broad strategic point of view, moving through assessment and consultation to the actual development and delivery of client-tailored IA software. His approach and leadership have produced impressive results—from securing and delivering the largest engagement in ISG history to reducing one engineering client’s complex invoicing process from five hours and hundreds of pages <br /> to 11 minutes, paper free.<br /> <br /> Prior to his current role, Chip led the ISG Industries team in the Americas, helping clients across sectors build smarter, more efficient and more competitive enterprises. He started his career at ISG in 2016, when Alsbridge was acquired by the firm. During his tenure as CEO at Alsbridge, he presided over a complete operational and performance overhaul, building it into a leading global sourcing competitor and earning its private equity owners an exceptional return on investment.</p></p> <a class="btn btn-primary" href="/who-we-are/people/chip-wagner">View articles by Chip Wagner</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/ewing-james.jpg?sfvrsn=56efd831_0);"></div> <h4 class="mt-2 mb-0 text-black"> James Ewing</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/ewing-james.jpg?sfvrsn=56efd831_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>James Ewing</h2> </div> <p class="mb-0">James Ewing is a Director in ISG Automation.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/lipasek-tracy-wide.jpg?sfvrsn=1c66c831_2);"></div> <h4 class="mt-2 mb-0 text-black"> Tracy Lipasek</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/lipasek-tracy-wide.jpg?sfvrsn=1c66c831_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Tracy Lipasek</h2> </div> <p class="mb-0"><p>Tracy Lipasek is an experienced advisor with more than 25 years of experience in Information Technology, process automation, transformation, leadership and software development. Her experience includes work for EDS and HP. Currently, she is a partner within ISG Automation responsible for global delivery of Intelligent Automation services.</p></p> <a class="btn btn-primary" href="/who-we-are/people/tracy-lipasek">View articles by Tracy Lipasek</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/saxena-anurag-sq.jpg?sfvrsn=4991cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Anurag Saxena</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/saxena-anurag-sq.jpg?sfvrsn=4991cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Anurag Saxena</h2> </div> <p class="mb-0">Anurag Saxena has witnessed the evolution of Software defined Network and Digital Workforce. He has led clients and technology partners through the buying process, transforming businesses and moving them from traditional human workforces to be digitally augmented and enabled enterprises. As a partner of the Firm, Anurag will be part of the Automation business team in the Americas, focused on expanding the footprint of one of ISG’s fastest-growing service lines.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/seshadri-pic-sq.jpg?sfvrsn=d963dd31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Seshadri Venkata Krishna</h4> <p class="text-black"> Chief Business Leader – India Automation</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/seshadri-pic-sq.jpg?sfvrsn=d963dd31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Seshadri Venkata Krishna</h2> </div> <p class="mb-0">Seshadri has a cumulative experience of around two decades in business and specialized functional management. 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