CINXE.COM

Resources for Practicing Ombuds

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-us" lang="en-us" > <head> <link rel="stylesheet" href="https://cdn.icomoon.io/2584/MCFrontEnd/style-cf.css?p279bq"> <link href='https://fonts.googleapis.com/css?family=Roboto:400,700' rel='stylesheet' type='text/css'> <link href="https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,700;1,300;1,400;1,700&family=Open+Sans:ital,wght@0,300;0,400;0,700;1,300;1,400;1,700&display=swap" rel="stylesheet"> <meta http-equiv="content-type" content="text/html; charset=utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={xpid:"VQ4EWF5RChABVlFaAAcGV1E=",licenseKey:"5b403e9444",applicationID:"120876115"};;/*! For license information please see nr-loader-full-1.274.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>d});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function d(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>h,gD:()=>p,xN:()=>g});var n=r(993);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const d="[data-nr-mask]",u=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},feature_flags:[],generic_events:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},harvest:{tooManyRequestsDelay:60},jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},logging:{enabled:!0,harvestTimeSeconds:10,autoStart:!0,level:n.p_.INFO},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},performance:{capture_marks:!1,capture_measures:!1},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},ssl:void 0,user_actions:{enabled:!0}}},l={},f="All configuration objects require an agent identifier!";function h(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function g(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,u());const r=(0,s.nY)(e);r&&(r.init=l[e])}function p(e,t){if(!e)throw new Error(f);var r=h(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},5603:(e,t,r)=>{"use strict";r.d(t,{a:()=>c,o:()=>s});var n=r(384),i=r(8122);const o={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},a={};function s(e){if(!e)throw new Error("All loader-config objects require an agent identifier!");if(!a[e])throw new Error("LoaderConfig for ".concat(e," was never set"));return a[e]}function c(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.loader_config=a[e])}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},d={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0},u={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!u[e])throw new Error("Runtime for ".concat(e," was never set"));return u[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");u[e]={...(0,n.a)(t,d),...c},Object.hasOwnProperty.call(u[e],"harvestCount")||Object.defineProperty(u[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=u[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,Yq:()=>a,xv:()=>n});const n="1.274.0",i="PROD",o="CDN",a="^2.0.0-alpha.17"},6154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>d,RI:()=>i,WN:()=>f,bv:()=>o,gm:()=>a,lR:()=>l,m:()=>c,mw:()=>s,sb:()=>u});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=""+a?.location,d=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=d&&"undefined"==typeof SharedWorker,l=(()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);return Array.isArray(e)&&e.length>=2?+e[1]:0})(),f=Date.now()-(0,n.t)()},7295:(e,t,r)=>{"use strict";r.d(t,{Xv:()=>a,gX:()=>i,iW:()=>o});var n=[];function i(e){if(!e||o(e))return!1;if(0===n.length)return!0;for(var t=0;t<n.length;t++){var r=n[t];if("*"===r.hostname)return!1;if(s(r.hostname,e.hostname)&&c(r.pathname,e.pathname))return!1}return!0}function o(e){return void 0===e.hostname}function a(e){if(n=[],e&&e.length)for(var t=0;t<e.length;t++){let r=e[t];if(!r)continue;0===r.indexOf("http://")?r=r.substring(7):0===r.indexOf("https://")&&(r=r.substring(8));const i=r.indexOf("/");let o,a;i>0?(o=r.substring(0,i),a=r.substring(i)):(o=r,a="");let[s]=o.split(":");n.push({hostname:s,pathname:a})}}function s(e,t){return!(e.length>t.length)&&t.indexOf(e)===t.length-e.length}function c(e,t){return 0===e.indexOf("/")&&(e=e.substring(1)),0===t.indexOf("/")&&(t=t.substring(1)),""===e||e===t}},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>d});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};u(e),s[e].get(t)||s[e].set(t,r)}function d(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),h(e,t,!1),s[e].size&&f(e))}function u(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(u(e),!e||!s[e].get(t)||r)return h(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),h(e,t)})))}function h(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)g(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function g(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>d});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),d=function e(t,r){var n={},s={},u={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:g,addEventListener:g,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(d.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=h(n),c=p(e),u=c.length,l=0;l<u;l++)c[l].apply(a,r);var g=v()[s[e]];g&&g.push([f,e,r,a]);return a},get:m,listeners:p,context:h,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function h(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function g(e,t){n[e]=p(e).concat(t)}function p(e){return n[e]||[]}function m(t){return u[t]=u[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),u=(0,n.Zm)();u.ee||(u.ee=d)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,ZF:()=>c,bz:()=>a,el:()=>d});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}function c(){return s(16)}function d(){return s(32)}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>d,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},d={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},7485:(e,t,r)=>{"use strict";r.d(t,{D:()=>i});var n=r(6154);function i(e){if(0===(e||"").indexOf("data:"))return{protocol:"data"};try{const t=new URL(e,location.href),r={port:t.port,hostname:t.hostname,pathname:t.pathname,search:t.search,protocol:t.protocol.slice(0,t.protocol.indexOf(":")),sameOrigin:t.protocol===n.gm?.location?.protocol&&t.host===n.gm?.location?.host};return r.port&&""!==r.port||("http:"===t.protocol&&(r.port="80"),"https:"===t.protocol&&(r.port="443")),r.pathname&&""!==r.pathname?r.pathname.startsWith("/")||(r.pathname="/".concat(r.pathname)):r.pathname="/",r}catch(e){return{}}}},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},3304:(e,t,r)=>{"use strict";r.d(t,{A:()=>o});var n=r(7836);const i=()=>{const e=new WeakSet;return(t,r)=>{if("object"==typeof r&&null!==r){if(e.has(r))return;e.add(r)}return r}};function o(e){try{return JSON.stringify(e,i())??""}catch(e){try{n.ee.emit("internal-error",[e])}catch(e){}return""}}},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>u,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>d,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function d(e){let t=a();return t.initializedAgents?.[e]}function u(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},8139:(e,t,r)=>{"use strict";r.d(t,{u:()=>f});var n=r(7836),i=r(3434),o=r(8990),a=r(6154);const s={},c=a.gm.XMLHttpRequest,d="addEventListener",u="removeEventListener",l="nr@wrapped:".concat(n.P);function f(e){var t=function(e){return(e||n.ee).get("events")}(e);if(s[t.debugId]++)return t;s[t.debugId]=1;var r=(0,i.YM)(t,!0);function f(e){r.inPlace(e,[d,u],"-",g)}function g(e,t){return e[1]}return"getPrototypeOf"in Object&&(a.RI&&h(document,f),h(a.gm,f),h(c.prototype,f)),t.on(d+"-start",(function(e,t){var n=e[1];if(null!==n&&("function"==typeof n||"object"==typeof n)){var i=(0,o.I)(n,l,(function(){var e={object:function(){if("function"!=typeof n.handleEvent)return;return n.handleEvent.apply(n,arguments)},function:n}[typeof n];return e?r(e,"fn-",null,e.name||"anonymous"):n}));this.wrapped=e[1]=i}})),t.on(u+"-start",(function(e){e[1]=this.wrapped||e[1]})),t}function h(e,t,...r){let n=e;for(;"object"==typeof n&&!Object.prototype.hasOwnProperty.call(n,d);)n=Object.getPrototypeOf(n);n&&t(n,...r)}},3434:(e,t,r)=>{"use strict";r.d(t,{YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],d=e[c];u(d)||(e[c]=r(d,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return u(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){d([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,u,l;try{a=this,o=[...arguments],u="function"==typeof n?n(o,a):n||{}}catch(t){d([t,"",[o,a,s],u],e)}i(r+"start",[o,a,s],u,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],u,c),e}finally{i(r+"end",[o,a,l],u,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){d([t,r,n,i],e)}s=a}}}function d(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function u(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},9300:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.ajax},3333:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,Zp:()=>i,mq:()=>s,nf:()=>a,qN:()=>o});const n=r(860).K7.genericEvents,i=["auxclick","click","copy","keydown","paste","scrollend"],o=["focus","blur"],a=4,s=1e3},6774:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.jserrors},993:(e,t,r)=>{"use strict";r.d(t,{ET:()=>o,TZ:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o="log",a=n.K7.logging},3785:(e,t,r)=>{"use strict";r.d(t,{R:()=>c,b:()=>d});var n=r(9908),i=r(1863),o=r(860),a=r(3969),s=r(993);function c(e,t,r={},c=s.p_.INFO){(0,n.p)(a.xV,["API/logging/".concat(c.toLowerCase(),"/called")],void 0,o.K7.metrics,e),(0,n.p)(s.ET,[(0,i.t)(),t,r,c],void 0,o.K7.logging,e)}function d(e){return"string"==typeof e&&Object.values(s.p_).some((t=>t===e.toUpperCase().trim()))}},3969:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,XG:()=>s,rs:()=>i,xV:()=>a,z_:()=>o});const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{BB:()=>u,G4:()=>o,Qb:()=>l,TZ:()=>i,Ug:()=>a,_s:()=>s,bc:()=>d,yP:()=>c});var n=r(2614);const i=r(860).K7.sessionReplay,o={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"},a=.12,s={DomContentLoaded:0,Load:1,FullSnapshot:2,IncrementalSnapshot:3,Meta:4,Custom:5},c={[n.g.ERROR]:15e3,[n.g.FULL]:3e5,[n.g.OFF]:0},d={RESET:{message:"Session was reset",sm:"Reset"},IMPORT:{message:"Recorder failed to import",sm:"Import"},TOO_MANY:{message:"429: Too Many Requests",sm:"Too-Many"},TOO_BIG:{message:"Payload was too large",sm:"Too-Big"},CROSS_TAB:{message:"Session Entity was set to OFF on another tab",sm:"Cross-Tab"},ENTITLEMENTS:{message:"Session Replay is not allowed and will not be started",sm:"Entitlement"}},u=5e3,l={API:"api"}},5270:(e,t,r)=>{"use strict";r.d(t,{Aw:()=>c,CT:()=>d,SR:()=>s});var n=r(384),i=r(9417),o=r(7767),a=r(6154);function s(e){return!!(0,n.dV)().o.MO&&(0,o.V)(e)&&!0===(0,i.gD)(e,"session_trace.enabled")}function c(e){return!0===(0,i.gD)(e,"session_replay.preload")&&s(e)}function d(e,t){const r=t.correctAbsoluteTimestamp(e);return{originalTimestamp:e,correctedTimestamp:r,timestampDiff:e-r,originTime:a.WN,correctedOriginTime:t.correctedOriginTime,originTimeDiff:Math.floor(a.WN-t.correctedOriginTime)}}},3738:(e,t,r)=>{"use strict";r.d(t,{He:()=>i,Kp:()=>s,Lc:()=>d,Rz:()=>u,TZ:()=>n,bD:()=>o,d3:()=>a,jx:()=>l,uP:()=>c});const n=r(860).K7.sessionTrace,i="bstResource",o="resource",a="-start",s="-end",c="fn"+a,d="fn"+s,u="pushState",l=1e3},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7767:(e,t,r)=>{"use strict";r.d(t,{V:()=>o});var n=r(9417),i=r(6154);const o=e=>i.RI&&!0===(0,n.gD)(e,"privacy.cookies_enabled")},425:(e,t,r)=>{"use strict";r.d(t,{j:()=>P});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),d=r(5289),u=r(6154),l=r(944),f=r(3969),h=r(384),g=r(6344);const p=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",g.G4.RECORD,g.G4.PAUSE,"log","wrapLogger"],m=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(1863),b=r(2614),y=r(993),R=r(3785),x=r(2646),w=r(3434);function T(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,l.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,w.YM)(i),a=new x.y(s.P);return a.level=n.level,a.customAttributes=n.customAttributes,o.inPlace(t,[r],"wrap-logger-",a),i}function A(){const e=(0,h.pV)();p.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const E={};var S=r(9417),_=r(5603),O=r(5284);const N=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let I=!1;function P(e,t={},p,x){let{init:w,info:P,loader_config:j,runtime:C={},exposed:k=!0}=t;C.loaderType=p;const H=(0,h.pV)();P||(w=H.init,P=H.info,j=H.loader_config),(0,S.xN)(e.agentIdentifier,w||{}),(0,_.a)(e.agentIdentifier,j||{}),P.jsAttributes??={},u.bv&&(P.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,P);const D=(0,S.D0)(e.agentIdentifier),L=[P.beacon,P.errorBeacon];I||(D.proxy.assets&&(N(D.proxy.assets),L.push(D.proxy.assets)),D.proxy.beacon&&L.push(D.proxy.beacon),A(),(0,h.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===D.soft_navigations.enabled&&D.feature_flags.includes("soft_nav")),C.denyList=[...D.ajax.deny_list||[],...D.ajax.block_internal?L:[]],C.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,C),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=function(e,t,h=!1){t||(0,c.Ak)(e,"api");const p={};var x=s.ee.get(e),w=x.get("tracer");E[e]=b.g.OFF,x.on(g.G4.REPLAY_RUNNING,(t=>{E[e]=t}));var A="api-",S=A+"ixn-";function _(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),I(A,n,!0,o||null===r?"session":void 0)(t,r)}function O(){}p.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,x),(0,R.R)(x,e,t,r)},p.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,x),T(x,e,t,{customAttributes:r,level:i})},m.forEach((e=>{p[e]=I(A,e,!0,"api")})),p.addPageAction=I(A,"addPageAction",!0,n.K7.genericEvents),p.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,I(A,"setPageViewName",!0)()},p.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return _(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},p.setUserId=function(e){if("string"==typeof e||null===e)return _("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},p.setApplicationVersion=function(e){if("string"==typeof e||null===e)return _("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},p.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,x),x.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},p[g.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,x),(0,a.p)(g.G4.RECORD,[],void 0,n.K7.sessionReplay,x)},p[g.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,x),(0,a.p)(g.G4.PAUSE,[],void 0,n.K7.sessionReplay,x)},p.interaction=function(e){return(new O).get("object"==typeof e?e:{})};const N=O.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,x),h||(0,a.p)(S+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,x),function(){if(w.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw w.emit("fn-err",[arguments,this,t],r),t}finally{w.emit("fn-end",[(0,v.t)()],r)}}}};function I(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,x),i&&(0,a.p)(e+t,[(0,v.t)(),...arguments],r?null:this,i,x),r?void 0:this}}function P(){r.e(891).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),x.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{N[e]=I(S,e,void 0,h?n.K7.softNav:n.K7.spa)})),p.setCurrentRouteName=h?I(S,"routeName",void 0,n.K7.softNav):I(A,"routeName",!0,n.K7.spa),p.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,x),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!E[e]],void 0,n.K7.jserrors,x)},u.RI?(0,d.GG)((()=>P()),!0):P(),p}(e.agentIdentifier,x,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=k),I=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>o,K7:()=>n,P3:()=>i});const n={ajax:"ajax",genericEvents:"generic_events",jserrors:"jserrors",logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.spa]:5,[n.ajax]:6,[n.sessionTrace]:7,[n.softNav]:8,[n.sessionReplay]:9,[n.logging]:10,[n.genericEvents]:11},o={[n.pageViewTiming]:"events",[n.ajax]:"events",[n.spa]:"events",[n.softNav]:"events",[n.metrics]:"jserrors",[n.jserrors]:"jserrors",[n.sessionTrace]:"browser/blobs",[n.sessionReplay]:"browser/blobs",[n.logging]:"browser/logs",[n.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>({95:"nr-full-compressor",222:"nr-full-recorder",891:"nr-full"}[e]+"-1.274.0.min.js"),i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.274.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var d=document.getElementsByTagName("script"),u=0;u<d.length;u++){var l=d[u];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={891:"sha512-Sx2xJQrHp2m/Ngn/ZcfBCUwNr2Xy/C5urYtWpfm3bWpil4spXOQGTtNwIfF5HvPGioGASn9QTyE4Z+zC7r7wcg==",222:"sha512-hMte3OWgwwYeisSiD7WCIx/6tT16zLaPjag9uF4tIZp7ybOvrJKbeyzhe4fz1tDbkdcdOMm8dvgPPLBatSAGeA==",95:"sha512-MPaT9dkHv16XzwEUVZPyqpN1do/Er1XFAZoIAPYWylmv+iGIThqN+GwQq27pUyAX7sNXVJQVZezH96p53Ks3Pg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var h=(t,n)=>{s.onerror=s.onload=null,clearTimeout(g);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},g=setTimeout(h.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=h.bind(null,s.onerror),s.onload=h.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={959:0,85:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,d=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);d<a.length;d++)o=a[d],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.274.0.PROD"]=self["webpackChunk:NRBA-1.274.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(e=(0,r.LA)(16)){this.agentIdentifier=e}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function d(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var u=i(425);var l=i(1687),f=i(4234),h=i(5289),g=i(6154),p=i(5270),m=i(7767),v=i(6389);class b extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,v.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if((0,m.V)(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(891).then(i.bind(i,6526));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(t.sharedAggregator)await t.sharedAggregator;else{t.sharedAggregator=i.e(891).then(i.bind(i,9337));const{EventAggregator:e}=await t.sharedAggregator;t.sharedAggregator=new e}if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(891).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};g.RI?(0,h.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return(0,p.SR)(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var y=i(6630);class R extends b{static featureName=y.T;constructor(e,t=!0){super(e,y.T,t),this.importAggregator(e)}}var x=i(384);var w=i(9908),T=i(2843),A=i(3878),E=i(782),S=i(1863);class _ extends b{static featureName=E.T;constructor(e,t=!0){super(e,E.T,t),g.RI&&((0,T.u)((()=>(0,w.p)("docHidden",[(0,S.t)()],void 0,E.T,this.ee)),!0),(0,A.sp)("pagehide",(()=>(0,w.p)("winPagehide",[(0,S.t)()],void 0,E.T,this.ee))),this.importAggregator(e))}}var O=i(3969);class N extends b{static featureName=O.TZ;constructor(e,t=!0){super(e,O.TZ,t),this.importAggregator(e)}}var I=i(6774),P=i(3304);class j{constructor(e,t,r,n,i){this.name="UncaughtError",this.message="string"==typeof e?e:(0,P.A)(e),this.sourceURL=t,this.line=r,this.column=n,this.__newrelic=i}}function C(e){return D(e)?e:new j(void 0!==e?.message?e.message:e,e?.filename||e?.sourceURL,e?.lineno||e?.line,e?.colno||e?.col,e?.__newrelic)}function k(e){const t="Unhandled Promise Rejection";if(!e?.reason)return;if(D(e.reason))try{return e.reason.message=t+": "+e.reason.message,C(e.reason)}catch(t){return C(e.reason)}const r=C(e.reason);return r.message=t+": "+r?.message,r}function H(e){if(e.error instanceof SyntaxError&&!/:\d+$/.test(e.error.stack?.trim())){const t=new j(e.message,e.filename,e.lineno,e.colno,e.error.__newrelic);return t.name=SyntaxError.name,t}return D(e.error)?e.error:C(e)}function D(e){return e instanceof Error&&!!e.stack}class L extends b{static featureName=I.T;#r=!1;constructor(e,r=!0){super(e,I.T,r);try{this.removeOnAbort=new AbortController}catch(e){}this.ee.on("internal-error",(e=>{this.abortHandler&&(0,w.p)("ierr",[C(e),(0,S.t)(),!0,{},this.#r],void 0,this.featureName,this.ee)})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.#r=e})),g.gm.addEventListener("unhandledrejection",(e=>{this.abortHandler&&(0,w.p)("err",[k(e),(0,S.t)(),!1,{unhandledPromiseRejection:1},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),g.gm.addEventListener("error",(e=>{this.abortHandler&&(0,w.p)("err",[H(e),(0,S.t)(),!1,{},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),this.abortHandler=this.#n,this.importAggregator(e)}#n(){this.removeOnAbort?.abort(),this.abortHandler=void 0}}var K=i(8990);let M=1;const U="nr@id";function V(e){const t=typeof e;return!e||"object"!==t&&"function"!==t?-1:e===g.gm?0:(0,K.I)(e,U,(function(){return M++}))}function G(e){if("string"==typeof e&&e.length)return e.length;if("object"==typeof e){if("undefined"!=typeof ArrayBuffer&&e instanceof ArrayBuffer&&e.byteLength)return e.byteLength;if("undefined"!=typeof Blob&&e instanceof Blob&&e.size)return e.size;if(!("undefined"!=typeof FormData&&e instanceof FormData))try{return(0,P.A)(e).length}catch(e){return}}}var F=i(8139),B=i(7836),W=i(3434);const z={},q=["open","send"];function Z(t){var r=t||B.ee;const n=function(e){return(e||B.ee).get("xhr")}(r);if(z[n.debugId]++)return n;z[n.debugId]=1,(0,F.u)(r);var i=(0,W.YM)(n),o=g.gm.XMLHttpRequest,a=g.gm.MutationObserver,s=g.gm.Promise,c=g.gm.setInterval,d="readystatechange",u=["onload","onerror","onabort","onloadstart","onloadend","onprogress","ontimeout"],l=[],f=g.gm.XMLHttpRequest=function(t){const r=new o(t),a=n.context(r);try{n.emit("new-xhr",[r],a),r.addEventListener(d,(s=a,function(){var e=this;e.readyState>3&&!s.resolved&&(s.resolved=!0,n.emit("xhr-resolved",[],e)),i.inPlace(e,u,"fn-",y)}),(0,A.jT)(!1))}catch(t){(0,e.R)(15,t);try{n.emit("internal-error",[t])}catch(e){}}var s;return r};function h(e,t){i.inPlace(t,["onreadystatechange"],"fn-",y)}if(function(e,t){for(var r in e)t[r]=e[r]}(o,f),f.prototype=o.prototype,i.inPlace(f.prototype,q,"-xhr-",y),n.on("send-xhr-start",(function(e,t){h(e,t),function(e){l.push(e),a&&(p?p.then(b):c?c(b):(m=-m,v.data=m))}(t)})),n.on("open-xhr-start",h),a){var p=s&&s.resolve();if(!c&&!s){var m=1,v=document.createTextNode(m);new a(b).observe(v,{characterData:!0})}}else r.on("fn-end",(function(e){e[0]&&e[0].type===d||b()}));function b(){for(var e=0;e<l.length;e++)h(0,l[e]);l.length&&(l=[])}function y(e,t){return t}return n}var Y="fetch-",X=Y+"body-",Q=["arrayBuffer","blob","json","text","formData"],J=g.gm.Request,ee=g.gm.Response,te="prototype";const re={};function ne(e){const t=function(e){return(e||B.ee).get("fetch")}(e);if(!(J&&ee&&g.gm.fetch))return t;if(re[t.debugId]++)return t;function r(e,r,n){var i=e[r];"function"==typeof i&&(e[r]=function(){var e,r=[...arguments],o={};t.emit(n+"before-start",[r],o),o[B.P]&&o[B.P].dt&&(e=o[B.P].dt);var a=i.apply(this,r);return t.emit(n+"start",[r,e],a),a.then((function(e){return t.emit(n+"end",[null,e],a),e}),(function(e){throw t.emit(n+"end",[e],a),e}))})}return re[t.debugId]=1,Q.forEach((e=>{r(J[te],e,X),r(ee[te],e,X)})),r(g.gm,"fetch",Y),t.on(Y+"end",(function(e,r){var n=this;if(r){var i=r.headers.get("content-length");null!==i&&(n.rxSize=i),t.emit(Y+"done",[null,r],n)}else t.emit(Y+"done",[e],n)})),t}var ie=i(7485),oe=i(5603);class ae{constructor(e){this.agentIdentifier=e}generateTracePayload(e){if(!this.shouldGenerateTrace(e))return null;var t=(0,oe.o)(this.agentIdentifier);if(!t)return null;var n=(t.accountID||"").toString()||null,i=(t.agentID||"").toString()||null,o=(t.trustKey||"").toString()||null;if(!n||!i)return null;var a=(0,r.ZF)(),s=(0,r.el)(),c=Date.now(),d={spanId:a,traceId:s,timestamp:c};return(e.sameOrigin||this.isAllowedOrigin(e)&&this.useTraceContextHeadersForCors())&&(d.traceContextParentHeader=this.generateTraceContextParentHeader(a,s),d.traceContextStateHeader=this.generateTraceContextStateHeader(a,c,n,i,o)),(e.sameOrigin&&!this.excludeNewrelicHeader()||!e.sameOrigin&&this.isAllowedOrigin(e)&&this.useNewrelicHeaderForCors())&&(d.newrelicHeader=this.generateTraceHeader(a,s,c,n,i,o)),d}generateTraceContextParentHeader(e,t){return"00-"+t+"-"+e+"-01"}generateTraceContextStateHeader(e,t,r,n,i){return i+"@nr=0-1-"+r+"-"+n+"-"+e+"----"+t}generateTraceHeader(e,t,r,n,i,o){if(!("function"==typeof g.gm?.btoa))return null;var a={v:[0,1],d:{ty:"Browser",ac:n,ap:i,id:e,tr:t,ti:r}};return o&&n!==o&&(a.d.tk=o),btoa((0,P.A)(a))}shouldGenerateTrace(e){return this.isDtEnabled()&&this.isAllowedOrigin(e)}isAllowedOrigin(e){var t=!1,r={};if((0,s.gD)(this.agentIdentifier,"distributed_tracing")&&(r=(0,s.D0)(this.agentIdentifier).distributed_tracing),e.sameOrigin)t=!0;else if(r.allowed_origins instanceof Array)for(var n=0;n<r.allowed_origins.length;n++){var i=(0,ie.D)(r.allowed_origins[n]);if(e.hostname===i.hostname&&e.protocol===i.protocol&&e.port===i.port){t=!0;break}}return t}isDtEnabled(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.enabled}excludeNewrelicHeader(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.exclude_newrelic_header}useNewrelicHeaderForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!1!==e.cors_use_newrelic_header}useTraceContextHeadersForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.cors_use_tracecontext_headers}}var se=i(9300),ce=i(7295),de=["load","error","abort","timeout"],ue=de.length,le=(0,x.dV)().o.REQ,fe=(0,x.dV)().o.XHR;class he extends b{static featureName=se.T;constructor(e,t=!0){super(e,se.T,t),this.dt=new ae(e.agentIdentifier),this.handler=(e,t,r,n)=>(0,w.p)(e,t,r,n,this.ee);try{const e={xmlhttprequest:"xhr",fetch:"fetch",beacon:"beacon"};g.gm?.performance?.getEntriesByType("resource").forEach((t=>{if(t.initiatorType in e&&0!==t.responseStatus){const r={status:t.responseStatus},n={rxSize:t.transferSize,duration:Math.floor(t.duration),cbTime:0};ge(r,t.name),this.handler("xhr",[r,n,t.startTime,t.responseEnd,e[t.initiatorType]],void 0,a.K7.ajax)}}))}catch(e){}ne(this.ee),Z(this.ee),function(e,t,r,n){function i(e){var t=this;t.totalCbs=0,t.called=0,t.cbTime=0,t.end=x,t.ended=!1,t.xhrGuids={},t.lastSize=null,t.loadCaptureCalled=!1,t.params=this.params||{},t.metrics=this.metrics||{},e.addEventListener("load",(function(r){T(t,e)}),(0,A.jT)(!1)),g.lR||e.addEventListener("progress",(function(e){t.lastSize=e.loaded}),(0,A.jT)(!1))}function o(e){this.params={method:e[0]},ge(this,e[1]),this.metrics={}}function s(t,r){e.loader_config.xpid&&this.sameOrigin&&r.setRequestHeader("X-NewRelic-ID",e.loader_config.xpid);var i=n.generateTracePayload(this.parsedOrigin);if(i){var o=!1;i.newrelicHeader&&(r.setRequestHeader("newrelic",i.newrelicHeader),o=!0),i.traceContextParentHeader&&(r.setRequestHeader("traceparent",i.traceContextParentHeader),i.traceContextStateHeader&&r.setRequestHeader("tracestate",i.traceContextStateHeader),o=!0),o&&(this.dt=i)}}function c(e,r){var n=this.metrics,i=e[0],o=this;if(n&&i){var a=G(i);a&&(n.txSize=a)}this.startTime=(0,S.t)(),this.body=i,this.listener=function(e){try{"abort"!==e.type||o.loadCaptureCalled||(o.params.aborted=!0),("load"!==e.type||o.called===o.totalCbs&&(o.onloadCalled||"function"!=typeof r.onload)&&"function"==typeof o.end)&&o.end(r)}catch(e){try{t.emit("internal-error",[e])}catch(e){}}};for(var s=0;s<ue;s++)r.addEventListener(de[s],this.listener,(0,A.jT)(!1))}function d(e,t,r){this.cbTime+=e,t?this.onloadCalled=!0:this.called+=1,this.called!==this.totalCbs||!this.onloadCalled&&"function"==typeof r.onload||"function"!=typeof this.end||this.end(r)}function u(e,t){var r=""+V(e)+!!t;this.xhrGuids&&!this.xhrGuids[r]&&(this.xhrGuids[r]=!0,this.totalCbs+=1)}function l(e,t){var r=""+V(e)+!!t;this.xhrGuids&&this.xhrGuids[r]&&(delete this.xhrGuids[r],this.totalCbs-=1)}function f(){this.endTime=(0,S.t)()}function h(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-added",[e[1],e[2]],r)}function p(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-removed",[e[1],e[2]],r)}function m(e,t,r){t instanceof fe&&("onload"===r&&(this.onload=!0),("load"===(e[0]&&e[0].type)||this.onload)&&(this.xhrCbStart=(0,S.t)()))}function v(e,r){this.xhrCbStart&&t.emit("xhr-cb-time",[(0,S.t)()-this.xhrCbStart,this.onload,r],r)}function b(e){var t,r=e[1]||{};if("string"==typeof e[0]?0===(t=e[0]).length&&g.RI&&(t=""+g.gm.location.href):e[0]&&e[0].url?t=e[0].url:g.gm?.URL&&e[0]&&e[0]instanceof URL?t=e[0].href:"function"==typeof e[0].toString&&(t=e[0].toString()),"string"==typeof t&&0!==t.length){t&&(this.parsedOrigin=(0,ie.D)(t),this.sameOrigin=this.parsedOrigin.sameOrigin);var i=n.generateTracePayload(this.parsedOrigin);if(i&&(i.newrelicHeader||i.traceContextParentHeader))if(e[0]&&e[0].headers)s(e[0].headers,i)&&(this.dt=i);else{var o={};for(var a in r)o[a]=r[a];o.headers=new Headers(r.headers||{}),s(o.headers,i)&&(this.dt=i),e.length>1?e[1]=o:e.push(o)}}function s(e,t){var r=!1;return t.newrelicHeader&&(e.set("newrelic",t.newrelicHeader),r=!0),t.traceContextParentHeader&&(e.set("traceparent",t.traceContextParentHeader),t.traceContextStateHeader&&e.set("tracestate",t.traceContextStateHeader),r=!0),r}}function y(e,t){this.params={},this.metrics={},this.startTime=(0,S.t)(),this.dt=t,e.length>=1&&(this.target=e[0]),e.length>=2&&(this.opts=e[1]);var r,n=this.opts||{},i=this.target;"string"==typeof i?r=i:"object"==typeof i&&i instanceof le?r=i.url:g.gm?.URL&&"object"==typeof i&&i instanceof URL&&(r=i.href),ge(this,r);var o=(""+(i&&i instanceof le&&i.method||n.method||"GET")).toUpperCase();this.params.method=o,this.body=n.body,this.txSize=G(n.body)||0}function R(e,t){if(this.endTime=(0,S.t)(),this.params||(this.params={}),(0,ce.iW)(this.params))return;let n;this.params.status=t?t.status:0,"string"==typeof this.rxSize&&this.rxSize.length>0&&(n=+this.rxSize);const i={txSize:this.txSize,rxSize:n,duration:(0,S.t)()-this.startTime};r("xhr",[this.params,i,this.startTime,this.endTime,"fetch"],this,a.K7.ajax)}function x(e){const t=this.params,n=this.metrics;if(!this.ended){this.ended=!0;for(let t=0;t<ue;t++)e.removeEventListener(de[t],this.listener,!1);t.aborted||(0,ce.iW)(t)||(n.duration=(0,S.t)()-this.startTime,this.loadCazptureCalled||4!==e.readyState?null==t.status&&(t.status=0):T(this,e),n.cbTime=this.cbTime,r("xhr",[t,n,this.startTime,this.endTime,"xhr"],this,a.K7.ajax))}}function T(e,r){e.params.status=r.status;var n=function(e,t){var r=e.responseType;return"json"===r&&null!==t?t:"arraybuffer"===r||"blob"===r||"json"===r?G(e.response):"text"===r||""===r||void 0===r?G(e.responseText):void 0}(r,e.lastSize);if(n&&(e.metrics.rxSize=n),e.sameOrigin){var i=r.getResponseHeader("X-NewRelic-App-Data");i&&((0,w.p)(O.rs,["Ajax/CrossApplicationTracing/Header/Seen"],void 0,a.K7.metrics,t),e.params.cat=i.split(", ").pop())}e.loadCaptureCalled=!0}t.on("new-xhr",i),t.on("open-xhr-start",o),t.on("open-xhr-end",s),t.on("send-xhr-start",c),t.on("xhr-cb-time",d),t.on("xhr-load-added",u),t.on("xhr-load-removed",l),t.on("xhr-resolved",f),t.on("addEventListener-end",h),t.on("removeEventListener-end",p),t.on("fn-end",v),t.on("fetch-before-start",b),t.on("fetch-start",y),t.on("fn-start",m),t.on("fetch-done",R)}(e,this.ee,this.handler,this.dt),this.importAggregator(e)}}function ge(e,t){var r=(0,ie.D)(t),n=e.params||e;n.hostname=r.hostname,n.port=r.port,n.protocol=r.protocol,n.host=r.hostname+":"+r.port,n.pathname=r.pathname,e.parsedOrigin=r,e.sameOrigin=r.sameOrigin}const pe={},me=["pushState","replaceState"];function ve(e){const t=function(e){return(e||B.ee).get("history")}(e);return!g.RI||pe[t.debugId]++||(pe[t.debugId]=1,(0,W.YM)(t).inPlace(window.history,me,"-")),t}var be=i(3738);const{He:ye,bD:Re,d3:xe,Kp:we,TZ:Te,Lc:Ae,uP:Ee,Rz:Se}=be;class _e extends b{static featureName=Te;constructor(e,t=!0){super(e,Te,t);if(!(0,m.V)(this.agentIdentifier))return void this.deregisterDrain();const r=this.ee;let n;ve(r),this.eventsEE=(0,F.u)(r),this.eventsEE.on(Ee,(function(e,t){this.bstStart=(0,S.t)()})),this.eventsEE.on(Ae,(function(e,t){(0,w.p)("bst",[e[0],t,this.bstStart,(0,S.t)()],void 0,a.K7.sessionTrace,r)})),r.on(Se+xe,(function(e){this.time=(0,S.t)(),this.startPath=location.pathname+location.hash})),r.on(Se+we,(function(e){(0,w.p)("bstHist",[location.pathname+location.hash,this.startPath,this.time],void 0,a.K7.sessionTrace,r)}));try{n=new PerformanceObserver((e=>{const t=e.getEntries();(0,w.p)(ye,[t],void 0,a.K7.sessionTrace,r)})),n.observe({type:Re,buffered:!0})}catch(e){}this.importAggregator(e,{resourceObserver:n})}}var Oe=i(2614);class Ne extends b{static featureName=t.TZ;#i;#o;constructor(e,r=!0){let n;super(e,t.TZ,r),this.replayRunning=!1,this.#o=e;try{n=JSON.parse(localStorage.getItem("".concat(Oe.H3,"_").concat(Oe.uh)))}catch(e){}(0,p.SR)(e.agentIdentifier)&&this.ee.on(t.G4.RECORD,(()=>this.#a())),this.#s(n)?(this.#i=n?.sessionReplayMode,this.#c()):this.importAggregator(e),this.ee.on("err",(e=>{this.replayRunning&&(this.errorNoticed=!0,(0,w.p)(t.G4.ERROR_DURING_REPLAY,[e],void 0,this.featureName,this.ee))})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.replayRunning=e}))}#s(e){return e&&(e.sessionReplayMode===Oe.g.FULL||e.sessionReplayMode===Oe.g.ERROR)||(0,p.Aw)(this.agentIdentifier)}#d=!1;async#c(e){if(!this.#d){this.#d=!0;try{const{Recorder:t}=await Promise.all([i.e(891),i.e(222)]).then(i.bind(i,8589));this.recorder??=new t({mode:this.#i,agentIdentifier:this.agentIdentifier,trigger:e,ee:this.ee}),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording}catch(e){}this.importAggregator(this.#o,{recorder:this.recorder,errorNoticed:this.errorNoticed})}}#a(){this.featAggregate?this.featAggregate.mode!==Oe.g.FULL&&this.featAggregate.initializeRecording(Oe.g.FULL,!0):(this.#i=Oe.g.FULL,this.#c(t.Qb.API),this.recorder&&this.recorder.parent.mode!==Oe.g.FULL&&(this.recorder.parent.mode=Oe.g.FULL,this.recorder.stopRecording(),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording))}}var Ie=i(3333);class Pe extends b{static featureName=Ie.TZ;constructor(e,t=!0){super(e,Ie.TZ,t);const r=[e.init.page_action.enabled,e.init.performance.capture_marks,e.init.performance.capture_measures,e.init.user_actions.enabled];g.RI&&e.init.user_actions.enabled&&(Ie.Zp.forEach((e=>(0,A.sp)(e,(e=>(0,w.p)("ua",[e],void 0,this.featureName,this.ee)),!0))),Ie.qN.forEach((e=>(0,A.sp)(e,(e=>(0,w.p)("ua",[e],void 0,this.featureName,this.ee)))))),r.some((e=>e))?this.importAggregator(e):this.deregisterDrain()}}var je=i(993),Ce=i(3785);class ke extends b{static featureName=je.TZ;constructor(e,t=!0){super(e,je.TZ,t);const r=this.ee;this.ee.on("wrap-logger-end",(function([e]){const{level:t,customAttributes:n}=this;(0,Ce.R)(r,e,n,t)})),this.importAggregator(e)}}new class extends o{constructor(t,r){super(r),g.gm?(this.features={},(0,x.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,u.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=d(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,x.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,_,_e,Ne,he,N,L,Pe,ke],loaderType:"pro"})})()})();</script> <meta name="robots" content="index, follow" /> <meta name="keywords" content="Resources" /> <meta name="title" content="Resources for Practicing Ombuds " /> <meta name="author" content="International Ombuds Association Office" /> <meta name="description" content="Resources" /> <meta name="generator" content="MemberClicks Content Management System" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <title>Resources for Practicing Ombuds </title> <link href="/templates/marietta-jt/favicon.ico" rel="shortcut icon" type="image/x-icon" /> <style type="text/css"> ::-webkit-input-placeholder {color:inherit; opacity: 0.6} :-moz-placeholder {color:inherit;opacity:0.6} ::-moz-placeholder {color:inherit;opacity:0.6} :-ms-input-placeholder {color:inherit; opacity: 0.6} </style> <link rel="stylesheet" href="/components/com_jevents/views/default/assets/css/new-jevents.css" type="text/css" /> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery.min.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery-migrate.min.js"></script> <script type="text/javascript"> (function($){ jQuery.fn.extend({ live: function (event, callback) { if (this.selector) { jQuery(document).on(event, this.selector, callback); } }, curCSS : function (element, attrib, val){ $(element).css(attrib, val); } }) })(jQuery); </script> <script type="text/javascript">jQuery.noConflict();</script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery-ui-custom-elvn-fr.min.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jQueryUIDialogInclude.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery.dataTables.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery.tablednd-0.5.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/json2.js"></script> <script type="text/javascript" src="/ui-v2/js/libs/underscore/underscore.js"></script> <link rel="stylesheet" href="https://www.ombudsassociation.org/includes/css/themes/base/ui.all.css" type="text/css" /> <link rel="stylesheet" href="https://www.ombudsassociation.org/includes/css/jqueryui.css" type="text/css" /> <link rel="stylesheet" href="https://www.ombudsassociation.org/includes/css/system-messages.css" type="text/css" /> <script type="text/javascript" src="/plugins/system/mtupgrade/mootools.js"></script> <script type="text/javascript" src="/includes/js/joomla.javascript.js"></script> <script type="text/javascript" src="/media/system/js/caption.js"></script> <script type='text/javascript'> /*<![CDATA[*/ var jax_live_site = 'https://www.ombudsassociation.org/index.php'; var jax_site_type = '1.5'; var jax_token_var = '41083b71018ffbf2432e709fc977f992'; /*]]>*/ </script><script type="text/javascript" src="https://www.ombudsassociation.org/plugins/system/pc_includes/ajax_1.3.js"></script> <link rel="stylesheet" href="/media/system/css/modal.css" type="text/css" /> <script type="text/javascript" src="/media/system/js/modal.js"></script> <script type="text/javascript"> window.addEvent("domready", function() { SqueezeBox.initialize({}); $$("a.modal").each(function(el) { el.addEvent("click", function(e) { new Event(e).stop(); SqueezeBox.fromElement(el); }); }); }); </script> <script type="text/javascript"> jQuery(document).ready(function() { var mcios = navigator.userAgent.toLowerCase().match(/(iphone|ipod|ipad)/); var supportsTouch = 'ontouchstart' in window || window.navigator.msMaxTouchPoints || navigator.userAgent.toLowerCase().match(/(iemobile)/); if (mcios) { jQuery('#bkg').addClass('mc-touch mc-ios'); } else if (supportsTouch) { jQuery('#bkg').addClass('mc-touch non-ios'); } else { jQuery('#bkg').addClass('mc-no-touch'); } jQuery('#cToolbarNavList li:has(li)').addClass('parent'); }); </script> <link rel="stylesheet" href="/templates/system/css/general.css" type="text/css"/> <link rel="stylesheet" href="/jmc-assets/nivo-slider-css/nivo-slider.css" type="text/css" /> <link rel="stylesheet" href="/jmc-assets/nivo-slider-css/nivo-themes/mc01/mc01.css" type="text/css" /> <link rel="stylesheet" href="/jmc-assets/nivo-slider-css/nivo-themes/mc02/mc02.css" type="text/css" /> <link rel="stylesheet" href="/templates/marietta-jt/css/editor.css" type="text/css" /> <!--[if lte IE 8]> <link rel="stylesheet" type="text/css" href="/templates/marietta-jt/css/ie8.css" /> <![endif]--> <script type="text/javascript" src="/jmc-assets/global-js/hoverIntent.js"></script> <script type="text/javascript" src="/jmc-assets/global-js/jquery.nivo.slider.pack.js"></script> <script type="text/javascript"> jQuery(function(){ jQuery('.socnets ul > li > a > span').each(function() { var socnetText = jQuery(this).text().toLowerCase(); jQuery(this).addClass('icon-'+socnetText); jQuery(this).parent('a').addClass(socnetText); }); jQuery('a#menu-toggle').bind('click', function(){ jQuery('#bkg').toggleClass('show-mobile'); }); jQuery('a#menu-toggle-x').bind('click', function(){ jQuery('#bkg.show-mobile').toggleClass('show-mobile'); }); jQuery('div.site-overlay').bind('click',function(){ jQuery('body.show-mobile').toggleClass('show-mobile'); }); }); </script> </head> <body id="bkg"> <div id="viewports"> <div id="phone-landscape"></div> <div id="tablet-portrait"></div> <div id="tablet-landscape"></div> </div> <a id="menu-toggle-x" class="icon-menu-x"></a> <div class="mobile-menu-top modules-2"> <div class="login-search-menu"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="41083b71018ffbf2432e709fc977f992" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> </div> <div class="mobile-menu"><ul class="menu resp-menu"><li class="parent item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees &amp; Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li class="item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice &amp; Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants &amp; Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent item128"><span class="separator"><span>Events &amp; Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a></li><li class="parent item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li class="item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts &amp; Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent active item163"><span class="separator"><span>Resources</span></span><ul><li id="current" class="active item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity &amp; Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News &amp; Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> <div class="mobile-menu-bottom"></div> <div class="site-container"> <div class="site-overlay"></div> <div id="site-wrap"> <div id="header"> <div class="site-width"> <div class="mc-logo-link"><a href="/"><img style="margin: 0px 0px 0px 0px;" title="" src="/assets/site/logo-link-22.png" alt="" align="" /></a></div> <div class="login-search"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="41083b71018ffbf2432e709fc977f992" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> <a id="menu-toggle" class="icon-menu"></a> <div class="clarence"></div> </div> </div> <div id="primary-nav-container"> <div class="site-width"> <div id="primary-menu"><ul class="menu resp-menu"><li class="parent item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees &amp; Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li class="item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice &amp; Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants &amp; Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent item128"><span class="separator"><span>Events &amp; Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a></li><li class="parent item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li class="item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts &amp; Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent active item163"><span class="separator"><span>Resources</span></span><ul><li id="current" class="active item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity &amp; Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News &amp; Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> </div> </div> <div id="content-wrap" class="r-mid"> <div class="site-width"> <div id="content-padding"> <div id="jmc-message"></div> <div id="component-wrap"> <table class="contentpaneopen"> <tr> <td valign="top"> <!-- Google tag (gtag.js) --> <script type="text/javascript" src="https://www.googletagmanager.com/gtag/js?id=G-29TH60XGHR"></script> <script type="text/javascript">// <![CDATA[ window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-29TH60XGHR'); // ]]></script> <h1>Resources for Practicing Ombuds</h1> <table class="borderless" style="margin-left: auto; margin-right: auto; height: 228px; width: 100%;" border="0" cellspacing="5" cellpadding="10"> <tbody> <tr> <td style="width: 45%;"> <p><strong>Ombuds Tools</strong></p> </td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/standards-of-practice-code-of-ethics-2"><span>I</span>OA Standards of Practice &amp; Code of Ethics</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/reporting-ombuds-effectiveness"><span>O</span>mbuds Effectiveness Project</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/is-an-ombuds-right-for-my-organization-"><span>T</span>he Value of an Organizational Ombuds</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/to-protect-the-ombuds-profession">Protecting the Ombuds Profession</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/to-promote-the-ombuds-role">Protecting the Ombuds Role</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/to-promote-the-ombuds-role"><span><span>F</span></span>urthering the Field</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://www.ombudsassociation.org/ombuds-office-accessibility"><span><span>O</span></span>mbuds Office Accessibility</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://ioa.memberclicks.net/assets/docs/2023/IOA%20Confidentiality%20Primer.pdf" target="_blank"><span><span>An Overview of Ombuds Confidentiality</span></span></a></td> </tr> <tr> <td style="width: 45%;"><a href="#practice-report">IOA Practice and Compensation Reports</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://ioa.memberclicks.net/graduate-program-directory-listing">Graduate Program Directory Listing</a></td> </tr> <tr> <td style="width: 45%;"><a href="#member">Member-Only Resource Center</a></td> </tr> <tr> <td style="width: 45%;"><a href="https://ioa.memberclicks.net/ioa-topical-practice-guides-purchase">IOA Topical Practice Guides- For Purchase</a><a href="#member"></a></td> </tr> </tbody> </table> <hr /> <h3>Standards of Practice and Code of Ethics</h3> <p><span>The IOA Standards of Practice</span><em><strong> </strong></em><span>are based upon and derived from the ethical principles stated in the IOA Code of Ethics. Each Ombuds office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombuds function in that organization and their consistency with the IOA Standards of Practice.</span></p> <h5><a href="https://www.ombudsassociation.org/standards-of-practice-code-of-ethics-2"><span>View Now</span></a></h5> <hr /> <h3>Ombuds Effectiveness Project</h3> <p><span>The Ombuds Effectiveness team has been researching and gathering information on how ombuds share meaningful insight with their organizations. What do their reporting documents, brochures, surveys, and data look like? The goal is to bring all of this knowledge together and a training and a comprehensive toolkit to share with members.</span></p> <h5><a href="https://www.ombudsassociation.org/reporting-ombuds-effectiveness"><span>Learn More</span></a></h5> <hr /> <h2><a href="https://www.ombudsassociation.org/to-protect-the-ombuds-profession"></a></h2> <h3>The Value of the Organizational Ombuds Role<a href="https://www.ombudsassociation.org/value-effectiveness-of-organizational-ombuds"></a></h3> <p dir="ltr"><span>Whether you are in a higher ed, corporate, government, NGO/association, K-12 or research setting, adding an organizational ombuds is a proven and effective way to b</span>uild and improve workplace culture, support employees and other stakeholders, and much more. </p> <h5 dir="ltr"><a href="https://www.ombudsassociation.org/value-effectiveness-of-organizational-ombuds">Learn More</a></h5> <hr /> <h3>Protecting the Ombuds Profession</h3> <p><span>Find key resources to help address real or potential challenges to an organizational ombuds’ ability to work to the highest possible professional standards. </span></p> <h5><a href="https://www.ombudsassociation.org/to-protect-the-ombuds-profession"><span>Read More</span></a></h5> <hr /> <h3>Promoting the Ombuds Role<a href="https://www.ombudsassociation.org/to-promote-the-ombuds-role"></a></h3> <p><span>There are endless opportunities to increase awareness of organizational ombuds’ importance and value. Below are key resources to help ombuds and our allies promote, explain, and advocate for the ombuds role.</span></p> <h5><a href="https://www.ombudsassociation.org/to-promote-the-ombuds-role"><span>Read More</span></a></h5> <hr /> <h3>Furthering the Field<a href="https://www.ombudsassociation.org/furthering-the-field"></a></h3> <p><span>The field of organizational ombuds practice is a rich and emergent area of study. This page contains helpful resources for those who are conducting research or academic inquiry into ombuds and their work.</span></p> <h5><a href="https://www.ombudsassociation.org/furthering-the-field"><span>Read More</span></a></h5> <hr /> <h3>Ombuds Office Accessibility</h3> <p><span>As ombuds practitioners, we are obligated to serve all members of our organization’s communities. Such members undoubtedly include individuals with disabilities. Even though individuals with disabilities constitute 10 percent of the U.S. population, they may be underserved by ombuds offices.</span></p> <h5><a href="https://www.ombudsassociation.org/ombuds-office-accessibility"><span>Read More</span></a></h5> <hr /> <h3>IOA Job Board</h3> <p><span>The</span><strong> <a href="https://ioa.mcjobboard.net/jobs">IOA Job Board</a></strong><span> is designed to promote the profession and support skilled ombuds practitioners in finding jobs.</span></p> <h5><a href="https://www.ombudsassociation.org/job-board"><span>Visit the Job Board</span></a></h5> <hr /> <h3>Ombuds-Related Networks and Groups</h3> <p>Connect with Ombuds Professionals in Other Communities.</p> <h5 class="rtecenter"> <a href="https://www.ombudsassociation.org/ombuds-related-networks-groups">Learn More</a></h5> <hr /> <h3 dir="ltr"><span>IOA Practice &amp; Compensation Survey Reports<a name="practice-report"></a></span></h3> <p dir="ltr"><span>Biannual IOA Practice &amp; Compensation Surveys provide an important snapshot of the contemporary field of organizational ombuds based on responses from practitioners. Collected every other year by a team of researchers, the survey data allow organizational ombuds to position ourselves effectively as a profession over time. The survey data also permit us to offer targeted support to our members. </span><a href="https://ioa.memberclicks.net/practice---compensation-survey-reports">Practice &amp; Compensation Reports</a> are available to IOA members only, free of charge. <a name="member"></a></p> <h5><a title="" href="/practice---compensation-survey-reports" target="_self">View Reports (Members Only)</a></h5> <hr /> <h3><span>Member-Only Resource Center</span></h3> <p><span>IOA Members have access to countless other resources in our member-only Resource Section in the Member Center and in member-only CommUnity.  </span></p> <h5><a href="https://ioa.memberclicks.net/members-only-resources" target="_blank"><span>See More</span></a></h5> <p> </p> <p><span>If you are not already a member, </span><a href="https://www.ombudsassociation.org/become-a-member" rel="noopener noreferrer" target="_blank"><strong>Learn more and join IOA today!</strong></a></p> </td> </tr> </table> <span class="article_separator">&nbsp;</span> </div> </div> <div class="login-search side-bar"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="41083b71018ffbf2432e709fc977f992" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> <div id="right-bar" class="side-bar"> <div class="moduletable"> <div id="google_translate_element"></div> <script type="text/javascript">// <![CDATA[ function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element'); } // ]]></script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> <div class="moduletable mc-button-list"> <h3>Quick Links</h3> <ul class="menu"><li class="item222"><a href="/ioa-profile-portal"><span>Profile Portal</span></a></li><li class="item118"><a href="/member-center-ql"><span>Member Center</span></a></li><li class="item217"><a href="https://ioacommunity.smallworldlabs.com/dashboard"><span>Online CommUnity</span></a></li><li class="item233"><a href="https://ioa.mclms.net/en/" target="_blank"><span>Online Learning Center</span></a></li><li class="item287"><a href="/outsourced-ombuds-and-consultant-directory-oocd"><span>Outsourced Ombuds and Consultant Directory</span></a></li><li class="item208"><a href="https://www.ombudsassociation.org/the-independent-voice-ioa-s-blog"><span>Independent Voice Blog</span></a></li><li class="item119"><a href="https://www.ioaconference.org/"><span>Annual Conference</span></a></li><li class="item223"><a href="/ioa-s-job-board"><span>Job Board</span></a></li></ul> </div> <div class="moduletable"> <h3>Upcoming Events & Trainings</h3> <table class="mod_events_latest_table" width="100%" border="0" cellspacing="0" cellpadding="0" align="center"><tr class="jevrow0"><td class="mod_events_latest_first"><div class="mc-event-listing" style="border-color: #FE5F55 "><span class="mod_events_latest_date">Mon Dec 2, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&amp;task=icalrepeat.detail&amp;evid=373&amp;Itemid=211&amp;year=2024&amp;month=12&amp;day=02&amp;title=virtual-foundations-course--december-2024&amp;uid=bf4aefbd2a201ce55a362ae6740e6ad4" >Virtual Foundations Course | December 2024</a></span><div class="event-list-cat">Category: Foundations Courses</div></div></td></tr> <tr class="jevrow1"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #6D6E71 "><span class="mod_events_latest_date">Thu Dec 5, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&amp;task=icalrepeat.detail&amp;evid=377&amp;Itemid=211&amp;year=2024&amp;month=12&amp;day=05&amp;title=ioa-deiab-book-club-feminism-is-for-everybody-by-bell-hooks&amp;uid=f41936fb8cc6fdfc48d3cfcb7cefb017" >IOA DEIAB Book Club: Feminism is for Everybody by bell hooks</a></span><div class="event-list-cat">Category: Members Only</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #6600CC "><span class="mod_events_latest_date">Thu Dec 12, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&amp;task=icalrepeat.detail&amp;evid=364&amp;Itemid=211&amp;year=2024&amp;month=12&amp;day=12&amp;title=2024-ioa-live-ombuds-seminar-series-compassionate-inquiry&amp;uid=9f03485c25492becd25bde3d21940809" >2024 IOA Live Ombuds Seminar Series: Compassionate Inquiry</a></span><div class="event-list-cat">Category: Seminar</div></div></td></tr> <tr class="jevrow1"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #FE5F55 "><span class="mod_events_latest_date">Fri Dec 13, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&amp;task=icalrepeat.detail&amp;evid=383&amp;Itemid=211&amp;year=2024&amp;month=12&amp;day=13&amp;title=virtual-core-course-ombuds-communication-using-inspiration-from-oprah-harry-potter-dwight-schrute-and-positive-psychology-to-connect-and-flourish&amp;uid=d589a241819c7ed6605b26941fb3410f" >Virtual Core Course: Ombuds Communication: Using Inspiration from Oprah, Harry Potter, Dwight Schrute, and Positive Psychology to Connect and Flourish!</a></span><div class="event-list-cat">Category: Core Courses</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #206F8D "><span class="mod_events_latest_date">Thu Jan 9, 2025</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&amp;task=icalrepeat.detail&amp;evid=385&amp;Itemid=211&amp;year=2025&amp;month=01&amp;day=09&amp;title=ioa-webinar--updates-from-ioas-artificial-intelligence-ai-working-group-a-discussion-of-how-ai-is-affecting-our-practices-and-field-including-possible-uses-benefits-concerns-and-resources&amp;uid=4ce4c5776168ee643dd5c11e0d33a179" >IOA Webinar | Updates from IOA’s Artificial Intelligence (AI) Working Group: A Discussion of How AI is Affecting Our Practices and Field, Including Possible Uses, Benefits, Concerns, and Resources</a></span><div class="event-list-cat">Category: Webinars</div></div></td></tr> </table> <h6><a href="/index.php?option=com_jevents&amp;Itemid=211&amp;task=year.listevents" >View Full Calendar</a></h6> </div> <div class="moduletable"> <h3> The Independent Voice Blog</h3> <iframe frameborder="0" height="400" scrolling="no" src="https://feed.mikle.com/widget/v2/107359/?preloader-text=Loading" width="100%"></iframe> </div> </div> </div> <div class="clarence"></div> </div> </div> <div id="footer"> <div class="site-width"> <div class="footer-info"><h4><span style="color: #ffffff;"><strong>INTERNATIONAL OMBUDS ASSOCIATION</strong></span></h4> <p>2150 N 107th Street • Suite 330 • Seattle, WA 98133 • United States<br />+1-206-209-5275 • <span style="text-decoration: underline;"><span style="color: #ffffff;"><a href="/cdn-cgi/l/email-protection#6801060e072807050a1d0c1b091b1b070b01091c01070646071a0f" target="_blank"><span style="color: #ffffff; text-decoration: underline;"><span class="__cf_email__" data-cfemail="563f38303916393b3423322537252539353f37223f393878392431">[email&#160;protected]</span></span></a></span></span></p> <p>© Copyright 2024 International Ombuds Association. All rights reserved • <span style="text-decoration: underline;"><span style="color: #ffffff;"><a title="" href="/Website-Privacy-Policy" target="_self"><span style="color: #ffffff; text-decoration: underline;">Privacy Policy</span></a></span></span>.</p> <hr /> <p><span>The term ombuds is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word including organizational ombudsman, ombudsperson, and others.</span></p> <h6><a href="https://ioa.memberclicks.net/contact-us#emails"><span>Not Getting Our Emails? </span></a></h6></div> <div class="socnets"><ul class="menu" id="socnets"><li class="item111"><a href="https://twitter.com/IntlOmbudsAssoc" target="_blank"><span>Twitter</span></a></li><li class="item195"><a href="https://www.linkedin.com/company/international-ombudsman-association" target="_blank"><span>Linkedin</span></a></li><li class="item196"><a href="https://www.youtube.com/channel/UCcnBzHK3hjf_aihqcTgFGTA " target="_blank"><span>Youtube</span></a></li><li class="item110"><a href="https://www.facebook.com/pages/International-Ombudsman-Association/559089367457391" target="_blank"><span>Facebook</span></a></li></ul></div> <a id="RTT" href="#">Back to top <span class="icon-arrow-up"></span></a> <div class="clarence"></div> <div id="pbmc-wrap"> <a id="pbmc" title="powered by MemberClicks" href="http://www.memberclicks.com/">powered by <span class="icon-mc-logomark"></span> <span class="icon-mc-wordmark"></span> <span class="mc-brand-container">MemberClicks</span> </a> </div> <div id= "sbiWrap"><a id="sbi" href="http://www.sbims.com" target="_blank">sbi where non-profits grow</a></div> <div class="clarence"></div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" src="/jmc-assets/global-js/mc-respond-v2.1.js"></script> <!-- inject global template body code --> <script type="text/javascript"> document.write(unescape("%3Cscript src='https://ssl.google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-133420579-1"); pageTracker._trackPageview(); } catch(err) {}</script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5b403e9444","applicationID":"120876115","transactionName":"YVIAbURTXxUHWhVYWVgYI1pCW14ISXoOX0JTWRZ6WVxFFAlVDVREGVMLSkZeUB8=","queueTime":0,"applicationTime":435,"atts":"TRUDGwxJTBs=","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10