CINXE.COM

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size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="13561dbb4ccb7c21cda3aa38ea4686f8" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> </div> <div class="mobile-menu"><ul class="menu resp-menu"><li class="parent active item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees & Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li id="current" class="active item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice & Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor" target="_blank"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants & Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent item128"><span class="separator"><span>Events & Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="parent item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a><ul><li class="item327"><a href="https://ioa2020.memberclicks.net/"><span>2025 IOA Conference</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="parent item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li class="item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts & Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent item163"><span class="separator"><span>Resources</span></span><ul><li class="item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity & Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News & Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> <div class="mobile-menu-bottom"></div> <div class="site-container"> <div class="site-overlay"></div> <div id="site-wrap"> <div id="header"> <div class="site-width"> <div class="mc-logo-link"><a href="/"><img style="margin: 0px 0px 0px 0px;" title="" src="/assets/site/logo-link-22.png" alt="" align="" /></a></div> <div class="login-search"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="13561dbb4ccb7c21cda3aa38ea4686f8" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> <a id="menu-toggle" class="icon-menu"></a> <div class="clarence"></div> </div> </div> <div id="primary-nav-container"> <div class="site-width"> <div id="primary-menu"><ul class="menu resp-menu"><li class="parent active item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees & Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li id="current" class="active item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice & Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor" target="_blank"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants & Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent item128"><span class="separator"><span>Events & Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="parent item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a><ul><li class="item327"><a href="https://ioa2020.memberclicks.net/"><span>2025 IOA Conference</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="parent item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li class="item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts & Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent item163"><span class="separator"><span>Resources</span></span><ul><li class="item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity & Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News & Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> </div> </div> <div id="content-wrap" class="r-mid"> <div class="site-width"> <div id="content-padding"> <div id="jmc-message"></div> <div id="component-wrap"> <table class="contentpaneopen"> <tr> <td valign="top"> <h1>IOA Strategic Plan</h1> <h2>Learn About the Goals for Our Association </h2> <p>IOA is committed to strategic planning that directs the activities and objectives of the Association. We are currently working on four goals laid out in the <a href="/strategic-direction-2021-2024">IOA Strategic Direction, 2021-2024</a>. Read the full plan below.</p> <h6><a href="https://ioa.memberclicks.net/strategic-direction-2021-2024">IOA Strategic Direction, 2021-2024</a></h6> <hr /> <h3><strong>Previous Strategic Plans:</strong></h3> <p><a href="/assets/docs/IOA-SP-Approved-Oct2013.pdf" target="_blank">IOA Strategic Plan, 2013-2018</a></p> <p><a href="/assets/docs/IOA-Strategic-Plan-March-2008-_3_-for-web.pdf" target="_blank">IOA Strategic Plan, 2008-2012</a></p> </td> </tr> </table> <span class="article_separator"> </span> </div> </div> <div class="login-search side-bar"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" 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class="mc-event-listing" style="border-color: #663366 "><span class="mod_events_latest_date">Thu Mar 6, 2025</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=430&Itemid=211&year=2025&month=03&day=06&title=march-book-club&uid=3ea360b42633b9b2f8f7d3d2617abaa6" >March Book Club</a></span><div class="event-list-cat">Category: IOA Events</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #206F8D "><span class="mod_events_latest_date">Thu Mar 13, 2025</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=412&Itemid=211&year=2025&month=03&day=13&title=ioa-webinar--photography-for-coaching-on-self-image&uid=54b38ae72c4c6552521e2943ffa1f3ea" >IOA Webinar | Photography for Coaching on Self-Image</a></span><div class="event-list-cat">Category: Webinars</div></div></td></tr> <tr class="jevrow1"><td 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IOA respectfully acknowledges that many practitioners use alternative forms of this word including organizational ombudsman, ombudsperson, and others.</span></p> <h6><a href="https://ioa.memberclicks.net/contact-us#emails"><span>Not Getting Our Emails? </span></a></h6></div> <div class="socnets"><ul class="menu" id="socnets"><li class="item111"><a href="https://twitter.com/IntlOmbudsAssoc" target="_blank"><span>Twitter</span></a></li><li class="item195"><a href="https://www.linkedin.com/company/international-ombudsman-association" target="_blank"><span>Linkedin</span></a></li><li class="item196"><a href="https://www.youtube.com/channel/UCcnBzHK3hjf_aihqcTgFGTA " target="_blank"><span>Youtube</span></a></li><li class="item110"><a href="https://www.facebook.com/pages/International-Ombudsman-Association/559089367457391" target="_blank"><span>Facebook</span></a></li></ul></div> <a id="RTT" href="#">Back to top <span class="icon-arrow-up"></span></a> <div class="clarence"></div> <div id="pbmc-wrap"> <a id="pbmc" title="powered by MemberClicks" href="http://www.memberclicks.com/">powered by <span class="icon-mc-logomark"></span> <span class="icon-mc-wordmark"></span> <span class="mc-brand-container">MemberClicks</span> </a> </div> <div id= "sbiWrap"><a id="sbi" href="http://www.sbims.com" target="_blank">sbi where non-profits grow</a></div> <div class="clarence"></div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" src="/jmc-assets/global-js/mc-respond-v2.1.js"></script>  <script type="text/javascript"> document.write(unescape("%3Cscript src='https://ssl.google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-133420579-1"); pageTracker._trackPageview(); } catch(err) {}</script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5b403e9444","applicationID":"120876115","transactionName":"YVIAbURTXxUHWhVYWVgYI1pCW14ISXoOX0JTWRZ6WVxFFAlVDVREGVMLSkZeUB8=","queueTime":0,"applicationTime":483,"atts":"TRUDGwxJTBs=","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>