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class="client-logo opacity-40"/></div><div class="hp23-card-logo"><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/5eb1d06038461fa645e51908_hpBLACK%26V-LOGO.webp" alt="select quote logo" width="150" class="client-logo large"/></div><div class="hp23-card-logo"><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/5eb1d0601b62d5eefce690f0_hpKUDELSKI-LOGO.webp" alt="kudelski security logo" width="150" class="client-logo"/></div><div class="hp23-card-logo"><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/6213d2a5befd323cc81c22e5_adidas-9%20(1)%201.webp" loading="lazy" alt="" class="client-logo opacity-60"/></div></div></div></div><div class="section"><div class="padding-global top-and-bottom-padding-120"><h3 data-w-id="49d64ca8-e9b9-b3ed-8dfa-a33eb6b31ab6">What is a UX Audit?</h3><p data-w-id="caf35e4a-c149-3931-b3c4-b094b378c569" class="bottom-margin-40">Crema's UX Audits critically evaluate the user experience of your existing digital products. These in-depth assessments provide actionable recommendations to help stakeholders better understand the opportunities at hand, the must-fix elements, and what parts of the experience are causing unnecessary friction.</p><div><div class="w-embed w-iframe"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/aefb832cad694926bf344754f67f5ebd?sid=ec546122-e5f2-44e2-bf40-22844ea81e17" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div class="container_uxaudit-step-last hide"><div class="w-layout-grid grid-2column gap_80"><div id="w-node-a67cd6f4-5554-1909-84b3-e2afdc7bd6fa-eed99f4e" class="top-and-bottom-padding-40"><div>To maintain a streamlined and efficient communication channel, we schedule weekly Q&A sessions. This regular interaction ensures that all parties are aligned and can quickly address any queries or adjustments needed as the project progresses.</div></div><img class="hp23_image-copy" src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215.jpg" alt="Two developers talking and smiling over a computer in a bright garage office space" sizes="100vw" data-w-id="a67cd6f4-5554-1909-84b3-e2afdc7bd6fd" id="w-node-a67cd6f4-5554-1909-84b3-e2afdc7bd6fd-eed99f4e" loading="lazy" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215-p-500.jpg 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215-p-800.jpg 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215.jpg 1067w"/></div></div></div></div></div><section id="form-1" data-w-id="5b2aff8f-d09c-2dfc-ed36-ebc94f2b4c06"><div id="Forrester-fact" class="section"><div class="padding-global padding-section-large"><div data-w-id="2be27b42-cec2-893f-0e69-84d8eb58b5b3" class="w-layout-grid grid-2column gap-80"><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/663d3a4a7806659a221bfad0_5bc9f53d4de56a64542a9502_tilr-img.png" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 41vw, (max-width: 991px) 33vw, (max-width: 1919px) 37vw, 660px" data-w-id="d4e0ec95-6a95-2d7f-d758-abc319762fec" id="w-node-d4e0ec95-6a95-2d7f-d758-abc319762fec-eed99f4e" loading="lazy" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/663d3a4a7806659a221bfad0_5bc9f53d4de56a64542a9502_tilr-img-p-500.png 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/663d3a4a7806659a221bfad0_5bc9f53d4de56a64542a9502_tilr-img-p-800.png 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/663d3a4a7806659a221bfad0_5bc9f53d4de56a64542a9502_tilr-img-p-1080.png 1080w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/663d3a4a7806659a221bfad0_5bc9f53d4de56a64542a9502_tilr-img.png 1200w"/><div id="w-node-_56d0e793-5d5e-9c5a-32e1-9aface7262d7-eed99f4e" class="flex-vertical justify-center"><h3 id="w-node-_2a546c7a-6ffe-2f33-41f7-23acc0f0cf7b-eed99f4e" data-w-id="2a546c7a-6ffe-2f33-41f7-23acc0f0cf7b">A more satisfying experience for users ultimately drives better business results</h3><p data-w-id="75a3743b-20a0-3396-b13d-4c1139781f39">Companies that do <em>not</em> invest in great user experiences are surpassed by the competition with better tooling and processes. A well-known Forrester Research study suggests that <strong>every dollar invested in UX creates up to 100 dollars in return*</strong></p></div></div></div></div></section><div data-w-id="8023f1a0-de50-c6c2-557a-0195ef357a39" class="section_isthisrightforyourteam"><div id="assessment" class="padding-global top-and-bottom-padding-120"><div class="grid-2column gap-80"><div><h3 data-w-id="5b2aff8f-d09c-2dfc-ed36-ebc94f2b4c0b" class="text-color-white">Signs you may need a UX audit</h3><div class="list_nopadding text-size-medium text-color-white w-richtext"><ul data-w-id="c1250619-449e-c945-dd08-c4ad2b330d3c" role="list"><li>Low to no user adoption</li><li>Dips in employee or customer engagement</li><li>Surges in support tickets</li><li>Outdated product feel and functionality</li><li>Visual and language inconsistency</li></ul></div></div><div class="form_uxaudit hide w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" data-wf-page-id="662462f5316335c8eed99f4e" data-wf-element-id="1a70efad-0f47-4d10-1839-48c695723b77"><div class="heading-style-h5 bottom-margin-24">Determine whether a UX audit is the right course of action.</div><label for="name">Name</label><input class="form_textfield on-dark w-input" maxlength="256" name="name-2" data-name="Name 2" placeholder="" type="text" id="name-2"/><label for="email">Email Address</label><input class="form_textfield on-dark w-input" maxlength="256" name="email-3" data-name="Email 3" placeholder="" type="email" id="email-3" required=""/><label for="field">Quickly share your primary challenge</label><textarea placeholder="Example Text" maxlength="5000" id="field" name="field" data-name="Field" class="form_textfield on-dark w-input"></textarea><div class="top-margin-40"><input type="submit" data-wait="Please wait..." class="button_ondark w-button" value="Submit"/></div></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div><div data-w-id="569bfc74-fda0-80e2-1af2-e5977637a7e6" class="uxaudit_form-card"><div class="text-color-white"><h4>Is this right for my team?<br/></h4><div class="text-color-white-secondary">Take this short virtual assessment to see whether a UX audit is the right fit for your business today.</div></div><a data-hubspot-cta-id="184060365680" href="https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLJkXDZER3EYaTcFI7uMKcvhW6sfXcVgVmZN8B0WuixgUdQ87njdehrZ7aOUpXmZIuHGZ0z00xWi%2F5htJC2%2Fj%2BUJas4wPPJHjIBnqQeaV5lE%2B5DFQkndFgF30XydJQ4QsSf9W9whLlsNAwyOao1VbQZ3ezaeF3rcsJhLUWJiLMvEwVF7N%2B9XHDA%3D&portalId=23748758" class="button-white w-button">Take assessment</a><div class="embed_uxaudit-typeform hide w-embed w-script"><div data-tf-live="01HXFKJA3T52PS6JWWVKAND71S"></div><script src="//embed.typeform.com/next/embed.js"></script></div></div></div></div></div><div class="section"><div class="padding-global padding-section-large"><div class="w-layout-grid grid-2column gap_80"><div id="w-node-_0f791783-2808-ed0f-3bb5-e1c9c54acd65-eed99f4e"><h3 id="w-node-_0f791783-2808-ed0f-3bb5-e1c9c54acd66-eed99f4e" data-w-id="0f791783-2808-ed0f-3bb5-e1c9c54acd66">Who are UX Audits for?</h3><p data-w-id="0f791783-2808-ed0f-3bb5-e1c9c54acd68">This service is essential for organizations seeking to align their technology more closely with customer or employee expectations. We partner with organizations addressing issues with their owned software, whether it's web-based, mobile, or built within tools like Salesforce or Sharepoint.<br/><br/>‍<strong>These audits aren’t lightweight. They’re designed for ambitious leaders prepared to drive real change. We equip clients with actionable learnings and a clear roadmap to address the most critical issues.</strong></p></div><div id="w-node-_332d68b2-5ca5-f658-5b6d-82b9bca18b70-eed99f4e" class="flex-vertical top-and-bottom-padding-40"><div class="uxaudit_checklist"><div data-w-id="5f0d7551-f297-5364-8090-bbca649586f1" data-is-ix2-target="1" class="animation_check" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/662b08f0c571dfa4f5292c7f_Animation%20-%201714096248452.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="svg" data-default-duration="2.7333333333333334" data-duration="2.5"></div><div class="text-weight-medium">Teams with a strong desire to modernize their product experiences</div></div><div class="uxaudit_checklist"><div data-w-id="5f0d7551-f297-5364-8090-bbca649586f1" data-is-ix2-target="1" class="animation_check" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/662b08f0c571dfa4f5292c7f_Animation%20-%201714096248452.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="svg" data-default-duration="2.7333333333333334" data-duration="2.5"></div><div class="text-weight-medium">Teams preparing to scale their technology further</div></div><div class="uxaudit_checklist"><div data-w-id="5f0d7551-f297-5364-8090-bbca649586f1" data-is-ix2-target="1" class="animation_check" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/662b08f0c571dfa4f5292c7f_Animation%20-%201714096248452.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="svg" data-default-duration="2.7333333333333334" data-duration="2.5"></div><div class="text-weight-medium">Teams with multiple products that need to be reconciled</div></div><div class="uxaudit_checklist"><div data-w-id="5f0d7551-f297-5364-8090-bbca649586f1" data-is-ix2-target="1" class="animation_check" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/662b08f0c571dfa4f5292c7f_Animation%20-%201714096248452.json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="svg" data-default-duration="2.7333333333333334" data-duration="2.5"></div><div class="text-weight-medium">Teams without access to a formally trained UX designer</div></div></div></div></div></div><div class="section hide"><div class="padding-global top-and-bottom-padding-120"><h3 class="bottom-margin-120">Our UX Audit Process</h3><div class="exp_sticky2-container"><div class="slider-half top-and-bottom-padding-0"><div class="exp_slide_container left"><div class="uxaudit-step-container"><div class="all-padding-40"><div class="heading-style-h4">1. Understand</div></div><div class="exp_engagement-card-subsection"><div class="all-padding-40"></div></div></div></div><div data-w-id="dd778478-5e0e-cef9-8f57-9de657be8fd8" class="exp_slide_container left"><div class="uxaudit-step-container"><div class="all-padding-40"><div class="heading-style-h4">2. Analyze</div></div><div class="exp_engagement-card-subsection"><div class="all-padding-40"></div></div></div></div><div data-w-id="5783f599-e873-d40e-b355-c7a39178d953" class="exp_slide_container left bottom-padding-40"><div class="uxaudit-step-container"><div class="all-padding-40"><div class="heading-style-h4">3. Synthesize</div></div><div class="exp_engagement-card-subsection"><div class="all-padding-40"></div></div></div></div></div><div class="exp_sticky2-right"><p>To maintain a streamlined and efficient communication channel, we schedule weekly Q&A sessions. This regular interaction ensures that all parties are aligned and can quickly address any queries or adjustments needed as the project progresses.</p></div></div></div></div><div data-w-id="b8bc0b18-1327-efdb-cdc7-d0059fbaddae" class="section_uxaudit-process-horizontalscroll"><div class="horizscroll-camera"><div class="horizscroll-fixedcontent"><div class="padding-global"><h4 data-w-id="b8bc0b18-1327-efdb-cdc7-d0059fbaddb0" class="bottom-margin-64">Our UX Audit Process</h4></div></div><div class="services_cta-container_horizscroll"><div class="padding-global top-and-bottom-padding-40"><div class="w-layout-grid grid_3column top-and-bottom-padding-16"><div id="w-node-c9ad5f37-846b-79e0-6e7f-b93b35448d17-35448d14" class="w-richtext"><p><strong>🤔 Wondering about the scope of your UX audit?</strong></p><p>Take this free 3-minute assessment to understand the scale and requirements for your unique situation.</p></div><div class="btnwrapper_right align-center"><div class="embed_uxaudit-typeform w-embed w-script"><div data-tf-live="01HXFKJA3T52PS6JWWVKAND71S"></div><script src="//embed.typeform.com/next/embed.js"></script></div></div></div><div class="horizscroll_cta-container-background-copy"></div></div></div><div class="horizscroll-frame"><div class="horizscroll-item"><div class="padding-global"><div class="uxaudit-step-container"><div id="w-node-c30a7fb2-bf0c-1267-6bf8-12457b002160-7b00215e" class="heading-style-h1">Understand</div><div id="w-node-_585f5692-cea9-3f92-89d4-d92177c0a2c3-7b00215e"><div class="text-size-large bottom-margin-8">Get a baseline understanding of your business context</div><div data-w-id="be2b7be7-7d5e-13ea-3a3c-3c4c10bc798b" class="list_nopadding w-richtext"><ul role="list" class="list_no-padding"><li>Clearly outline the business goals</li><li>Evaluate the competitive landscape</li><li>Determine usability and compliance needs</li><li>Review prior research</li></ul></div></div><div class="uxaudit-process-number">01.</div></div></div></div><div class="horizscroll-item"><div class="padding-global"><div class="uxaudit-step-container"><div id="w-node-c30a7fb2-bf0c-1267-6bf8-12457b002160-7b00215e" class="heading-style-h1">Analyze<br/></div><div id="w-node-_585f5692-cea9-3f92-89d4-d92177c0a2c3-7b00215e"><div class="text-size-large bottom-margin-8">Use advanced evaluation methods to assess the UX</div><div data-w-id="be2b7be7-7d5e-13ea-3a3c-3c4c10bc798b" class="list_nopadding w-richtext"><ul role="list"><li>Honeycomb framework</li><li>SWOT analysis</li><li>Examine user flows and content quality</li><li>Validate findings with direct user feedback</li></ul></div></div><div class="uxaudit-process-number">02.</div></div></div></div><div class="horizscroll-item"><div class="padding-global"><div class="uxaudit-step-container"><div id="w-node-c30a7fb2-bf0c-1267-6bf8-12457b002160-7b00215e" class="heading-style-h1">Synthesize</div><div id="w-node-_585f5692-cea9-3f92-89d4-d92177c0a2c3-7b00215e"><div class="text-size-large bottom-margin-8">Summarize findings and outline actionable recommendations</div><div data-w-id="be2b7be7-7d5e-13ea-3a3c-3c4c10bc798b" class="list_nopadding w-richtext"><ul role="list"><li>Prioritize suggestions on impact and feasibility</li><li>Provide a clear roadmap for enhancing UX</li><li>Determine next steps to achieve business outcomes</li></ul><p>‍</p><p><em>To maintain a streamlined and efficient communication channel, we schedule weekly Q&A sessions. This regular interaction ensures that all parties are aligned and can quickly address any queries or adjustments needed as the project progresses.</em></p></div></div><div class="uxaudit-process-number">03.</div></div></div></div></div></div></div><div class="section_uxaudit-process hide"><div class="padding-global top-padding-120"><h3>Our UX Audit Process</h3><div class="uxaudit-process-container"><div class="uxaudit-step-container"><div id="w-node-c30a7fb2-bf0c-1267-6bf8-12457b002160-7b00215e" class="heading-style-h1">Understand</div><div id="w-node-_585f5692-cea9-3f92-89d4-d92177c0a2c3-7b00215e"><div class="text-size-large bottom-margin-8">Gain a baseline understanding of your business context</div><div data-w-id="be2b7be7-7d5e-13ea-3a3c-3c4c10bc798b" class="list_nopadding w-richtext"><ul role="list" class="list_no-padding"><li>Clearly outline the business goals</li><li>Evaluate the competitive landscape</li><li>Determine usability and compliance needs</li><li>Review prior research</li></ul></div></div><div class="uxaudit-process-number">01.</div></div><div class="uxaudit-step-container"><div id="w-node-c30a7fb2-bf0c-1267-6bf8-12457b002160-7b00215e" class="heading-style-h1">Analyze<br/></div><div id="w-node-_585f5692-cea9-3f92-89d4-d92177c0a2c3-7b00215e"><div class="text-size-large bottom-margin-8">Gain a baseline understanding of your business context</div><div data-w-id="be2b7be7-7d5e-13ea-3a3c-3c4c10bc798b" class="list_nopadding w-richtext"><ul role="list"><li>Honeycomb framework</li><li>SWOT analysis</li><li>Examine user flows and content quality</li><li>Validate findings with direct user feedback</li></ul></div></div><div class="uxaudit-process-number">01.</div></div><div class="uxaudit-step-container"><div id="w-node-c30a7fb2-bf0c-1267-6bf8-12457b002160-7b00215e" class="heading-style-h1">Synthesize</div><div id="w-node-_585f5692-cea9-3f92-89d4-d92177c0a2c3-7b00215e"><div class="text-size-large bottom-margin-8">Summarize findings and outline actionable recommendations</div><div data-w-id="be2b7be7-7d5e-13ea-3a3c-3c4c10bc798b" class="list_nopadding w-richtext"><ul role="list"><li>Prioritize suggestions on impact and feasibility</li><li>Provide a clear roadmap for enhancing UX</li><li>Determine next steps to achieve business outcomes</li></ul></div></div><div class="uxaudit-process-number">01.</div></div></div></div><div class="container_uxaudit-step-last"><div class="padding-global"><div class="w-layout-grid grid-2column gap_80"><div id="w-node-_362f119f-295b-0e3f-eb86-55dbb1ab7fbd-eed99f4e" class="top-and-bottom-padding-40"><div class="text-color-white">To maintain a streamlined and efficient communication channel, we schedule weekly Q&A sessions. This regular interaction ensures that all parties are aligned and can quickly address any queries or adjustments needed as the project progresses.</div></div></div></div><div class="hp23_special-image-container top-and-bottom-padding-80"><div class="w-layout-grid grid_4column _100"><div id="w-node-_362f119f-295b-0e3f-eb86-55dbb1ab7fc2-eed99f4e"></div><div id="w-node-_362f119f-295b-0e3f-eb86-55dbb1ab7fc3-eed99f4e" class="grid_3column"><img class="hp23_image-copy" src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215.jpg" alt="Two developers talking and smiling over a computer in a bright garage office space" sizes="100vw" data-w-id="362f119f-295b-0e3f-eb86-55dbb1ab7fc4" id="w-node-_362f119f-295b-0e3f-eb86-55dbb1ab7fc4-eed99f4e" loading="lazy" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215-p-500.jpg 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215-p-800.jpg 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215.jpg 1067w"/><img class="hp23_image _2" src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/65bafdeb5974251ce6fd36e6_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20292%201.png" alt="A product strategist outlining key points on a whiteboard in front of a co-worker" sizes="100vw" data-w-id="362f119f-295b-0e3f-eb86-55dbb1ab7fc5" id="w-node-_362f119f-295b-0e3f-eb86-55dbb1ab7fc5-eed99f4e" loading="lazy" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/65bafdeb5974251ce6fd36e6_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20292%201-p-500.png 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/65bafdeb5974251ce6fd36e6_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20292%201-p-800.png 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/65bafdeb5974251ce6fd36e6_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20292%201-p-1080.png 1080w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/65bafdeb5974251ce6fd36e6_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20292%201-p-1600.png 1600w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/65bafdeb5974251ce6fd36e6_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20292%201.png 2877w"/></div></div></div></div></div><div class="section top-and-bottom-padding-120 is-color-black"><div class="padding-global"><div class="w-layout-grid grid_3column"><div id="w-node-ee11e872-19ca-2ace-e493-21d5ed46d31b-ed46d318" data-w-id="ee11e872-19ca-2ace-e493-21d5ed46d31b" class="uxaudit_quote-left"><div><div class="text-color-white bottom-margin-16">CarePortal</div><div class="quote-large text-color-white bottom-margin-40"><em>"They went above and beyond to earnestly produce something that made a real difference for us."</em></div></div><div><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/6643f13a7c8c528f40ae6329_bio-image.png" loading="lazy" width="Auto" height="Auto" alt="" sizes="(max-width: 479px) 75vw, (max-width: 767px) 14vw, (max-width: 991px) 10vw, 80px" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/6643f13a7c8c528f40ae6329_bio-image-p-500.png 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/6643f13a7c8c528f40ae6329_bio-image.png 800w" class="uxaudit_bio-image"/><div class="text-color-white">Adrien Lewis</div><div class="text-color-secondary">Chief Information Architecture</div></div></div><div id="w-node-ee11e872-19ca-2ace-e493-21d5ed46d328-ed46d318" data-w-id="ee11e872-19ca-2ace-e493-21d5ed46d328" class="flex-vertical align-bottom"><div class="text-color-white bottom-margin-24 w-richtext"><p class="text-color-white-secondary">Crema performed a UX audit for a healthcare technology company to improve their robust website. They identified areas for improvement on the company’s website and ensured it was user-centric. Crema's suggested were implemented, resulting in a new and improved website users love.</p></div><div><div data-w-id="ee11e872-19ca-2ace-e493-21d5ed46d32d" class="clutch-banner mobile-hide w-embed w-script"><script type="text/javascript" src="https://widget.clutch.co/static/js/widget.js"></script> <div class="clutch-widget" data-nofollow="true" data-url="https://widget.clutch.co" data-widget-type="13" data-height="70" data-clutchcompany-id="140808"></div></div></div></div></div></div></div><div class="section"><div class="padding-global top-padding-120"><div class="playground"><div class="bottom-padding-80"><div class="w-embed w-iframe"><div style="position: relative; padding-bottom: 56.25%; height: auto;"><iframe src="https://www.loom.com/embed/aefb832cad694926bf344754f67f5ebd?sid=ec546122-e5f2-44e2-bf40-22844ea81e17" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div class="container_uxaudit-step-last hide"><div class="w-layout-grid grid-2column gap_80"><div id="w-node-ae1b909f-6e91-b853-fdf1-2544fa660625-fa660621" class="top-and-bottom-padding-40"><div>To maintain a streamlined and efficient communication channel, we schedule weekly Q&A sessions. This regular interaction ensures that all parties are aligned and can quickly address any queries or adjustments needed as the project progresses.</div></div><img class="hp23_image-copy" src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215.jpg" alt="Two developers talking and smiling over a computer in a bright garage office space" sizes="100vw" data-w-id="ae1b909f-6e91-b853-fdf1-2544fa660628" id="w-node-ae1b909f-6e91-b853-fdf1-2544fa660628-fa660621" loading="lazy" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215-p-500.jpg 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215-p-800.jpg 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247447f971285a235311da_0X5A6215.jpg 1067w"/></div></div></div></div><div class="uxaudit-step-container"><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857.jpg" loading="lazy" data-w-id="57f51790-bb08-21a4-d4c0-db2ee38c1bd6" sizes="(max-width: 479px) 98vw, (max-width: 767px) 43vw, (max-width: 991px) 35vw, (max-width: 1919px) 37vw, 660px" alt="" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857-p-500.jpg 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857-p-800.jpg 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857-p-1080.jpg 1080w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857-p-1600.jpg 1600w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857-p-2000.jpg 2000w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66149d2df697b944af4d6430_AD9A9857.jpg 2048w" class="image_uxaudit-services"/><div class="flex-vertical justify-center"><div class="text-size-large bottom-margin-8">Facilitated workshops</div><div class="list_nopadding w-richtext"><p data-w-id="16f3fb92-d430-da45-2b53-22c1dfdf78b6">Every UX audit kicks off with a Product Lab. This is intentional time for your team and ours to think deeply, challenge assumptions, innovate together, and unlock the most meaningful experiences for your business and users.</p></div></div></div><div class="uxaudit-step-container"><div class="flex-vertical justify-center"><div class="text-size-large bottom-margin-8">User research</div><div class="list_nopadding w-richtext"><p data-w-id="ec43efe6-7bb9-20f6-38c9-23e8b221a1c6">Every team's methods vary slightly. Ours are defined on scales of attitudinal to behavioral and qualitative to quantitative. Methods include, but are not limited to: surveys, competitive reviews, the Honeycomb Method, and content audits.</p></div></div><img class="image_uxaudit-services" src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/664781ad0dd37eba39edd19c_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20128.jpg" alt="" sizes="(max-width: 479px) 90vw, (max-width: 767px) 43vw, (max-width: 991px) 35vw, (max-width: 1919px) 37vw, 660px" data-w-id="bd955483-cb35-3d4e-33c7-ea7f4c61ebd2" id="w-node-bd955483-cb35-3d4e-33c7-ea7f4c61ebd2-eed99f4e" loading="lazy" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/664781ad0dd37eba39edd19c_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20128-p-500.jpg 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/664781ad0dd37eba39edd19c_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20128-p-800.jpg 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/664781ad0dd37eba39edd19c_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20128-p-1080.jpg 1080w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/664781ad0dd37eba39edd19c_Crema%20Branding%202022%20_%20Adri%20Guyer%20Photo%20128.jpg 1600w"/></div><div class="uxaudit-step-container"><img src="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247449f971285a235312d5_0X5A6806.jpg" loading="lazy" data-w-id="3ce278c1-ebc8-e5cb-c23a-9b3cdbd023e6" sizes="(max-width: 479px) 90vw, (max-width: 767px) 43vw, (max-width: 991px) 35vw, (max-width: 1919px) 37vw, 660px" alt="" srcset="https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247449f971285a235312d5_0X5A6806-p-500.jpg 500w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247449f971285a235312d5_0X5A6806-p-800.jpg 800w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247449f971285a235312d5_0X5A6806-p-1080.jpg 1080w, https://cdn.prod.website-files.com/5b6b50e79e9b6f5948395973/66247449f971285a235312d5_0X5A6806.jpg 1410w" class="image_uxaudit-services"/><div class="flex-vertical justify-center"><div class="text-size-large bottom-margin-8">Roadmap delivery</div><div class="list_nopadding w-richtext"><p data-w-id="c3dd220c-ae28-3770-35d0-72b4a2f345b6">A product roadmap will help you implement the recommended improvements and address the most pressing issues identified. You'll walk away with a structured plan for prioritizing and executing UX enhancements based on their impact on user experience and alignment with business goals.</p></div></div></div></div></div><div data-w-id="1ff3ebae-2e48-c63a-48b3-e6d0b61b78cd" class="section_uxaudit-cta"><div class="floating-cta_container"><div class="padding-global top-and-bottom-padding-120"><div class="w-layout-grid uxaudit-cta-grid"><div id="w-node-_1ff3ebae-2e48-c63a-48b3-e6d0b61b78d1-eed99f4e"><div id="w-node-_1ff3ebae-2e48-c63a-48b3-e6d0b61b78d2-eed99f4e" data-w-id="1ff3ebae-2e48-c63a-48b3-e6d0b61b78d2" class="heading-style-h3 text-color-white bottom-margin-24">Determine if this is right for you</div><div data-w-id="1ff3ebae-2e48-c63a-48b3-e6d0b61b78d4" class="list_nopadding text-color-white w-richtext"><p><strong>What to expect from the call:</strong></p><ul role="list"><li>Share your business needs and context</li><li>Glean insights from our experience working on similar projects</li><li>Understand the potential investment & ROI for your business</li></ul><p>* We will either create a customized proposal or suggest another partner who might better fit your needs.</p></div></div><div class="btnwrapper_right hide"><a data-hubspot-cta-id="" href="/contact-us" class="button-white w-button">Schedule a 30 minute consult</a></div><div id="w-node-_1ff3ebae-2e48-c63a-48b3-e6d0b61b78e2-eed99f4e" class="w-embed w-iframe w-script"> <div class="meetings-iframe-container" data-src="https://meetings.hubspot.com/nate-olson/ux-audit-intro-call?embed=true"></div> <script type="text/javascript" src="https://static.hsappstatic.net/MeetingsEmbed/ex/MeetingsEmbedCode.js"></script> </div></div><div class="floating-cta_background"></div></div></div></div><div class="section"><div class="padding-global top-padding-120"><div class="w-layout-grid grid_uxaudit-3"><h3 id="w-node-_60c06da8-3586-32b5-5628-2534a94ea671-eed99f4e" data-w-id="60c06da8-3586-32b5-5628-2534a94ea671">Common questions about UX Audits</h3><div id="w-node-_60c06da8-3586-32b5-5628-2534a94ea673-eed99f4e" class="accordion-wrapper"><div class="accordion-item"><div class="accordion-item-trigger"><h5>What are the top problems that UX audits address?</h5><div class="accordion-icon"><div class="cross-line top"></div><div class="cross-line"></div></div></div><div class="accordion-item-content"><p class="paragraph-small">From both the business and user perspective, there are a handful of signs that indicate the potential need for a more comprehensive audit. The most common symptoms clients struggle with are <strong>low adoption rates</strong>, <strong>dips in engagement</strong>, <strong>partial product utilization</strong>, <strong>inconsistent design</strong>, and <strong>scalability issues</strong>. If you’ve been dealing with these challenges for any period of time, an audit can help you focus in on targeted improvements to improve and modernize the overall customer or employee experience. Ultimately, a UX audit provides actionable insights that enable businesses to optimize their products or services for better user satisfaction and operational efficiency.</p></div></div><div class="accordion-item"><div class="accordion-item-trigger"><h5>What kinds of applications can benefit from a UX audit?</h5><div class="accordion-icon"><div class="cross-line top"></div><div class="cross-line"></div></div></div><div class="accordion-item-content"><p class="paragraph-small">We partner with growing organizations that have owned digital products, whether they be complex websites, mobile applications, or software platforms. As an established agency (since 2009) <strong>we have experience designing and auditing a wide variety of digital products.</strong> We’ve seen <em>almost</em> everything - from B2B Sharepoint sites to B2C e-commerce platforms. The scale of the product should be considered as we do not perform audits on small-scale sites. Book a short consult to determine whether your project is a good fit. </p></div></div><div class="accordion-item"><div class="accordion-item-trigger"><h5>How robust are Crema's UX audits?</h5><div class="accordion-icon"><div class="cross-line top"></div><div class="cross-line"></div></div></div><div class="accordion-item-content"><p class="paragraph-small">Crema’s audits take a comprehensive look at the UX and UI of your tooling. <strong>The rigor of an audit can vary depending on factors such as the complexity of the product or service, the goals of the audit, and the resources available. </strong>Regardless, these audits are always thorough and include user research. Projects are typically assigned a dedicated product manager, designer, and UX writer for appropriate coverage. They work together to equip clients with actionable learnings and a clear roadmap to address the most critical issues.</p></div></div><div class="accordion-item"><div class="accordion-item-trigger"><h5>How do you conduct a UX audit?</h5><div class="accordion-icon"><div class="cross-line top"></div><div class="cross-line"></div></div></div><div class="accordion-item-content"><p class="paragraph-small">There's more than one way to crack an egg! <strong>This specific UX audit process has been refined from our lived experience. </strong>At Crema, we typically begin with a Product Lab – a chance for our teams to dig deep into your challenges and business goals together. Next, we move into design analysis, using proven evaluation methods including our Honeycomb framework, SWOT analysis, and detailed examination of user flows and content quality. All of our findings are validated with direct user feedback, which we conduct on your behalf. At the end we synthesize everything into clear, actionable recommendations, prioritized by impact and feasibility.</p></div></div><div class="accordion-item"><div class="accordion-item-trigger"><h5>What UX audit tools and methods does Crema use?</h5><div class="accordion-icon"><div class="cross-line top"></div><div class="cross-line"></div></div></div><div class="accordion-item-content"><p class="paragraph-small">We leverage a thoughtfully selected set of tools at our organization. Figma is our design tool of choice for collaborative interface analysis and detailed design recommendations. Typeform is used to gather user insights through targeted surveys. Miro is used to facilitate meetings or workshops and present our findings. <strong>But ultimately what makes our approach strong is our adaptability – we're skilled at integrating with your team's existing tools and workflows. And happy to do it! </strong>Whether that means working within your established design systems or adopting your preferred collaboration tool stack, we ensure our partnership feels natural and our recommendations are easy for your team to implement.</p></div></div></div></div></div></div><div class="section_insights"><div class="padding-global top-and-bottom-padding-120"><div class="w-embed w-iframe"><div style="position: relative; padding-bottom: NaN%; height: 0;"><iframe src="https://www.loom.com/embed/aefb832cad694926bf344754f67f5ebd?sid=593e89af-0e10-4e77-8e67-2d1776cbd0df" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div class="flex-horizontal align-center justify-spacebetween bottom-margin-40"><h4 data-w-id="04a95d43-2d6b-22c0-b63f-55284513662e">Related content</h4></div><div class="grid-2column"><div data-w-id="04a95d43-2d6b-22c0-b63f-55284513665f" class="insights-link-new"><div style="padding-top:56.17021276595745%" class="insights-video bottom-margin-16 w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FLlbfdLxPpyk%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DLlbfdLxPpyk&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FLlbfdLxPpyk%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube" width="940" height="528" scrolling="no" allowfullscreen title="How To: Unmoderated User Testing in Maze Using a Figma Prototype"></iframe></div><h6>How To: Unmoderated User Testing in Maze Using a Figma Prototype<br/></h6><div class="flex-horizontal align-center justify-left flex-gap_8"><div fs-cmssort-type="date" fs-cmssort-field="date" class="chip-newnew">video</div><div class="text-size-small text-color-grey">Aug 3, 2023</div></div></div><div data-w-id="9c9bfcfd-868d-e198-9687-24711e752561" class="insights-link-new"><div style="padding-top:56.17021276595745%" class="insights-video bottom-margin-16 w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F6myr59zB-3A&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D6myr59zB-3A&image=http%3A%2F%2Fi.ytimg.com%2Fvi%2F6myr59zB-3A%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube" width="940" height="528" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div><h6>Pie Chart vs Bar Chart: A Designer's POV<br/></h6><div class="flex-horizontal align-center justify-left flex-gap_8"><div fs-cmssort-type="date" fs-cmssort-field="date" class="chip-newnew">video</div><div class="text-size-small text-color-grey">Dec 11, 2020</div></div></div><div class="insights-link-new hide"><div class="insights-image"><div style="padding-top:56.17021276595745%" class="insights-video w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FKNnuYLHV6Dg%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DKNnuYLHV6Dg&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FKNnuYLHV6Dg%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube" width="940" height="528" scrolling="no" allowfullscreen title="Ultimate Guide to Mastering One-on-Ones for Product Leaders || Crema"></iframe></div></div><h6>Ultimate Guide to Mastering One-on-Ones for Product Leaders || Crema<br/></h6><div class="flex-horizontal align-center justify-left flex-gap_8"><div fs-cmssort-type="date" fs-cmssort-field="date" class="chip-newnew">video</div><div class="text-size-small text-color-grey">May 8, 2023</div></div></div></div></div></div><div id="strategy" class="cta hide"><div class="padding-global _60 flex"><div class="cta-left-flex-box"><h2 class="heading-style-h2">A Crema engagement is a partnership between your team and ours. </h2><p class="paragraph-big align-left">Get in touch to learn more about our services. 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