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Politica de privacitat - FGC
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class="l-main" itemprop="mainContentOfPage"> <section class="l-section wpb_row container breadcrumb2 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><pre><span><span><a href="https://www.fgc.cat/">Portada</a></span> » <span class="breadcrumb_last" aria-current="page">Politica de privacitat</span></span></pre> </div></div><h1 style="text-align: left" class="vc_custom_heading vc_do_custom_heading us_custom_cda6f729" >Política de privacitat</h1></div></div></div></div></div></section><section class="l-section wpb_row us_custom_f88c2bc0 container height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><p>Ferrocarrils de la Generalitat de Catalunya, Vallter SA i Actius de Muntanya, SA (en endavant referides conjuntament com a FGC) garanteixen la confidencialitat de les dades personals que es faciliten a través de la pàgina d’aquest web en els termes establerts pel Reglament (UE) 2016/679 del Parlament i del Consell, de 27 d’abril de 2016 relatiu a la protecció de les persones físiques pel que fa al tractament de dades personals i a la lliure circulació d’aquestes dades (Reglament General de Protecció de Dades) i la Llei Orgànica 3/2018, del 5 de desembre, de protecció de dades personals i garantia dels drets digitals (LOPD-GDD), ja que s’han implementat les mesures de seguretat necessàries i adequades als riscos associats als tractaments.</p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >I. Responsable del tractament</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Els responsables del tractament de les dades de la persona interessada són:</span></p> <ul class="ul1"> <li class="li1"><span class="s1">Ferrocarrils de la Generalitat de Catalunya, amb domicili a Barcelona, 08017, C. dels Vergós, 44, i amb CIF Q0801</span><span class="s2">576J. </span></li> <li class="li2"><span class="s1">Vallter SA, amb domicili a Setcases (Girona), 17869, Pla de Morens, s/n, i amb CIF A17015165.</span></li> <li class="li2"><span class="s1">Actius de Muntanya, SAU, amb domicili a Barcelona, </span><span class="s4">08017, C. dels Vergós, 44, i amb </span><span class="s1">CIF A08141897.</span></li> </ul> <p class="p1"><span class="s1">Dades de contacte del Delegat de Protecció de Dades (DPD): <a href="/cdn-cgi/l/email-protection#4b2f3b2f0b2d2c2865282a3f"><span class="s5"><span class="__cf_email__" data-cfemail="73170317331514105d101207">[email protected]</span></span></a></span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >II. Finalitat amb la que es tracten les vostres dades personals</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">S’informa a la persona interessada que les dades personals proporcionades seran tractades amb les següents finalitats:</span></p> <p class="p1"><span class="s2">II.1 Activitat de mobilitat</span></p> <ol type="a"> <li class="li1"><span class="s1">En el cas de les dades de les persones usuàries de la plataforma FGC PERSONES USUÀRIES, la finalitat principal és la de gestionar el registre, accés, modificació i baixa com a persona usuària de la plataforma FGC PERSONES USUÀRIES. Aquesta finalitat es concreta de manera específica en:</span> <ul> <li class="li2"><span class="s4">Tractar les dades personals de les persones usuàries, incloent les dades de valor afegit </span><span class="s1">que ajudaran a conèixer millor a la persona usuària (en quant als seus hàbits i interessos) i a qualificar-la. </span>Aquesta finalitat comporta l’elaboració d’un perfil d’usuari que consisteix a classificar i qualificar a les persones interessades segons les dades de valor afegit que hagi facilitat (codi postal de residència, composició familiar, ús del transport en general, combinació de transports, tipus de bitllet i freqüència d’ús, motiu d’utilització, interessos). Això permetrà, a les persones interessades, rebre informació personalitzada de diferents serveis que els pot oferir FGC.</li> <li class="li2"><span class="s1">Gestionar les comunicacions informatives o comercials d’FGC que vulgui rebre la persona usuària.</span></li> <li class="li2"><span class="s1">Gestionar el servei d’alertes personalitzat per tal de que la persona usuària pugui conèixer les incidències de les línies i estacions en temps real.</span><br /> FGC podrà fer servir certes dades de connexió i ubicació facilitada pel dispositiu mòbil de l’Usuari (l’adreça IP, les dades de la targeta SIM i de la connexió wifi, la plataforma o la latitud/longitud).<br /> Aquesta finalitat comporta l’elaboració d’un perfil d’usuari que consisteix a classificar els interessats segons afinitats i preferències de transport (llocs, trajectes, línies i parades favorites). Per a aquesta finalitat, FGC elaborarà un perfil tenint en compte les preferències donades per la persona usuària i les dades facilitades pel seu terminal com ara les coordenades geogràfiques. Això permetrà, a les persones interessades, rebre informació que els afecta de la manera més precisa possible, trobar solucions de transport públic a prop i gaudir de millores en els serveis oferts per FGC gràcies a la informació proporcionada.</li> <li class="li2"><span class="s1">Gestionar el Pla de fidelització de les persones usuàries que hagin activat el servei d’alertes personalitzat.</span></li> <li class="li2"><span class="s1">Enviar comunicacions de campanyes de promoció de les activitats que es porten a terme a nivell d’FGC, en especial, de les activitats que es fan en les estacions de muntanya d’FGC (La Molina, Vallter 2000, Vall de Núria, Espot i Portainé), als trens cremallera de Montserrat i Vall de Núria, als diferents trens turístics (Tren dels Llacs, Tren del Ciment), al Centre d’Observació de l’Univers, i en qualsevol altra explotació que FGC pugui gestionar en un futur.</span></li> <li class="li1"><span class="s1">Enviar a la persona usuària comunicacions adreçades a conèixer la valoració i satisfacció dels interessats sobre els productes adquirits o els serveis prestats efectivament per FGC.</span></li> </ul> </li> <li class="li4"><span class="s1">Donar resposta a les consultes, queixes i reclamacions o suggeriments realitzats a través de la nostra web, amb la finalitat de respondre als mateixos.</span></li> <li class="li4"><span class="s1">Registrar el seu correu per rebre la Newsletter que periòdicament lliurem als nostres clients, si ens autoritza a fer-ho.</span></li> <li class="li4"><span class="s1">Preservar la seguretat de les persones usuàries i del personal d’FGC, així com dels béns i actius d’FGC, per aquesta raó tenim càmeres de videovigilància que enregistren la imatge i també la veu en alguns casos a totes les nostres instal·lacions, inclosos els edificis corporatius, tallers, magatzems, les estacions i vagons de trens, ascensors, zones d’accés, en les estacions de muntanya i en les instal·lacions del Centre d’Observació de l’Univers.</span></li> <li class="li4"><span class="s1">Gestionar el seu currículum.</span></li> <li class="li4"><span class="s1">La gestió de diferents títols d’accés a les instal·lacions (T-Andana, T-Acompanyat).</span></li> <li class="li4"><span class="s1">La gestió del registre d’entrada a les nostres instal·lacions.</span></li> <li class="li4"><span class="s1">La gestió de diferents carnets (Carnet de pensionista, T-16, T-Aturat).</span></li> <li class="li4"><span class="s1">La gestió de les Percepcions mínimes.</span></li> </ol> <p class="p1"><span class="s2">II.2 Activitat d’FGC Turisme</span></p> <ol type="a"> <li style="list-style-type: none;"> <ol type="a"> <li><span class="s4">En el cas de les dades </span><span class="s6">personals que es faciliten a través de les pàgines de les webs <a href="http://www.turismefgc.cat"><span class="s7">www.turismefgc.cat</span></a></span><span class="s4">, <a href="http://www.lamolina.cat"><span class="s7">www.lamolina.cat</span></a>, <a href="http://www.valldenuria.cat"><span class="s7">www.valldenuria.cat</span></a>, <a href="http://www.vallter2000.cat"><span class="s7">www.vallter2000.cat</span></a>, <a href="http://www.portaine.cat"><span class="s7">www.portaine.cat</span></a>, <a href="http://www.espotesqui.cat"><span class="s7">www.espotesqui.cat</span></a>, <a href="http://www.cremallerademontserrat.cat"><span class="s7">www.cremallerademontserrat.cat</span></a>, <a href="http://www.trendelsllacs.cat"><span class="s7">www.trendelsllacs.cat</span></a>, <a href="http://www.trendelciment.cat"><span class="s7">www.trendelciment.cat</span></a>, <a href="http://www.skipallars.cat"><span class="s7">www.skipallars.cat</span></a>, <a href="http://www.boitaull.cat"><span class="s7">www.boitaull.cat</span></a>, <a href="http://www.turistren.cat"><span class="s7">www.turistren.cat</span></a>, <a href="http://www.parcastronomic.cat"><span class="s7">www.parcastronomic.cat</span></a>, les finalitats són les següents:</span> <ul class="ul1"> <li class="li1"><span class="s1">Comerç Electrònic: La finalitat és registrar les seves dades personals per a gestionar les comunicacions comercials derivades de la seva contractació de productes i serveis a través dels canals de venda d’FGC.</span></li> <li class="li1"><span class="s1">Infoneu: La finalitat es registrar el seu correu per enviar-li el butlletí periòdic d’estat de pistes (infoneu) que enviem als usuaris.</span></li> <li class="li1"><span class="s1">Contacte: La finalitat és donar resposta a la consulta realitzada a través de la nostra pàgina web</span></li> <li class="li1"><span class="s1">Butlletí de Notícies / Newsletter: La finalitat és registrar el seu correu per enviar-li el butlletí de notícies (newsletter) amb informació d’actualitat i comercial dels destins turístics gestionats per FGC</span></li> <li class="li1"><span class="s1">Club de Fidelització “Club Pirineu 365”: La finalitat és Registrar el seu correu per a formalitzar la seva adhesió al club i poder enviar-li comunicacions relacionades amb les activitats, promocions i avantatges del mateix.</span></li> <li class="li6"><span class="s8">Eslàlom tecnològic de La Molina i/o altres activitats de gamificació a les explotacions turístiques de FGC: La finalitat és poder obtenir la descàrrega del vídeo en el que vostè o la persona a qui representa apareix fent ús de l’activitat d’eslàlom o d’altres activitats de gamificació a les estacions de FGC.</span></li> <li class="li6"><span class="s8">Concursos – Sorteigs: La finalitat és registrar la seva participació en concursos, sorteigs i altres activitats difoses a través dels suports de comunicació digital (xarxes, web…) a fi i efecte de poder-nos comunicar amb vostè en cas de resultar premiat/ada o bé de fer-li arribar comunicacions especifiques segons l’objecte de la captació.</span></li> </ul> </li> <li class="li8"><span class="s8">Pel que fa a les aplicacions mòbils de La Molina, Vallter, Espot Esqui, Port Aine, Boi Taüll i Vall de Núria les finalitats amb les que seran tractades les dades personals de la persona usuària, són les següents:</span> <ul class="ul1"> <li class="li2"><span class="s1">Que puguin fer ús dels reptes i activitats que es proposin i interactuar amb altres membres de la plataforma, així com comprar productes, durant la seva estada a pistes.</span></li> <li class="li2"><span class="s1">Per tal de respondre a les seves sol·licituds d’assistència tècnica i comentaris.</span></li> <li class="li2"><span class="s1">La seva informació de perfil, de les activitats i l’ús que fa de l’App quan es registra un track o una foto (inclosa la data, hora i informació sobre geolocalització, així com les seves estadístiques), de quan participa en un repte, de quan veu activitats d’altres persones usuàries o fa servir de qualsevol altra manera els serveis d’Skitude, s’utilitza amb la finalitat de monitoritzar l’ús que realitza de les aplicacions mòbils i poder respondre a les seves sol·licituds d’assistència tècnica i comentaris.</span></li> </ul> </li> <li class="li10"><span class="s10">Pel que fa a l’aplicació Skiline</span><span class="s1"> les finalitats amb les que seran tractades les dades personals de la persona usuària, són poder utilitzar el forfait com a disparador del Photopoint i recollir les fotos amb el forfait a través de l’aplicació de Skiline o en un terminal de Skiline directament a l’estació d’esquí.</span></li> <li class="li10"><span class="s10">Pel que fa al servei de connexió a internet gratuïta (wifi) a través dels diferents portals d’accés del grup FGC, les finalitats amb les que seran tractades les dades personals de les persones usuàries serà poder gestionar el servei wifi i l’enviament de comunicacions comercials per via electrònica de caràcter informatiu i comercial de productes i serveis turístics de Ferrocarrils de la Generalitat de Catalunya.</span></li> </ol> </li> </ol> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >III. Legitimació per tractar les vostres dades</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p>La base legal del tractament de les dades personals de les persones usuàries per a les finalitats indicades a les lletres II.1 a), b), c), e) i g) de l’apartat anterior és el consentiment previ i inequívoc de la persona interessada.</p> <p>La base legal del tractament de les dades personals de les persones usuàries per a les finalitats indicades a les lletres II. 1 d) i i) de l’apartat anterior és el compliment d’una missió d’interès públic.</p> <p>La base legal del tractament de les dades personals de les persones usuàries per a les finalitats indicades a les lletres II.1 f) i h) de l’apartat anterior és l’execució del contracte en el que la persona usuària és part.</p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >IV. Termini de conservació de les vostres dades</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Les vostres dades es conservaran mentre siguin necessàries per a finalitat per a la que varen ser donades. No obstant, FGC aplicarà terminis especials de conservació en els següents casos:</span></p> <ul class="ul1"> <li class="li2"><span class="s2">Consultes, Reclamacions o Suggeriments es conservaran el mínim temps legalment possible, tot i que les dades personals facilitades en les Consultes i Suggeriments, es destruiran passats sis mesos.</span></li> <li class="li2"><span class="s2">Per als subscriptors de la Newsletter, als tres mesos de causar baixa, s’esborrarà parcialment les dades del correu (dissociació), per controls estadístics.</span></li> <li class="li2"><span class="s2">Les dades de Videovigilància es conserven durant un termini màxim de 30 dies, excepte que hagin de ser posades a disposició de </span><span class="s3">les Forces i Cossos de Seguretat de l’Estat i els òrgans judicials.</span></li> <li class="li2"><span class="s2">Els currículums es conserven durant 12 mesos per l’activitat FGC Mobilitat i 24 mesos per l’activitat de Turisme i Muntanya.</span></li> </ul> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >V. Cessió de les vostres dades</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">Per acomplir amb les finalitats anteriors, les dades personals de l’Usuari podran ser cedides a:</span></p> <ul class="ul1"> <li class="li2"><span class="s2">Les dades personals relacionades amb les percepcions mínimes és podran cedir al Departament de Territori i Sostenibilitat de la Generalitat de Catalunya, en els casos legalment previstos.</span></li> <li class="li2"><span class="s2">Les dades dels formularis sobre Consultes no es lliuraran a ningú, es tracten internament a FGC.</span></li> <li class="li1"><span class="s1">Entitats col·laboradores per gestionar i atendre els compromisos derivats dels concursos i promocions als quals participa la persona usuària.</span></li> <li class="li2"><span class="s2">Pels subscriptors de la Newsletter no es cediran les dades, les tractarà una tercera empresa que és qui fa la gestió de la tramesa de la Newsletter, amb la que s’ha signat el degut contracte de prestació de serveis com Encarregat del Tractament.</span></li> <li class="li1"><span class="s1">Administracions Públiques en els casos en què se li requereixi d’acord amb les disposicions legals i reglamentàries aplicables en cada cas i, si escau, igualment a altres òrgans com ara les Forces i Cossos de Seguretat de l’Estat i els òrgans judicials.</span></li> <li class="li1"><span class="s1">Les dades també es podran cedir entre les entitats integrants del grup FGC. </span></li> </ul> <p class="p3"><span class="s1">No es realitza transferència de dades amb tercers països.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >VI. Drets en relació a les dades que us emparen</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">D’acord amb els drets que li atorga la normativa vigent en matèria de protecció de dades personals, FGC posa en coneixement de la persona usuària que té dret a exercir els drets d’accés, rectificació, oposició, supressió, portabilitat i limitació del tractament de les dades personals recollides per FGC.</span></p> <p class="p1"><span class="s1">Aquests drets els podrà exercir gratuïtament la persona usuària, i si escau qui el representi, mitjançant una sol·licitud escrita i signada adreçada a l’adreça següent: C. dels Vergós, 44, 08017, Barcelona (a l’atenció del Delegat de Protecció de Dades) o a través del correu electrònic <a href="/cdn-cgi/l/email-protection#2b4f5b4f6b4d4c4805484a5f"><span class="s2"><span class="__cf_email__" data-cfemail="4c283c280c2a2b2f622f2d38">[email protected]</span></span></a> tot indicant a l’assumpte: “Exercici drets RGPD”. En la petició s’haurà d’incloure: nom i cognoms de la persona usuària, domicili a l’efecte de notificacions, fotocòpia del document nacional d’identitat o passaport i una petició en què es concreta la sol·licitud.</span></p> <p class="p1"><span class="s1">El dret de rectificació, a més, podrà exercir-lo la mateixa persona usuària accedint a “El meu perfil” dins la plataforma FGC PERSONES USUÀRIES.</span></p> <p class="p1"><span class="s1">L’exercici del dret de supressió suposarà necessàriament la baixa de la plataforma FGC PERSONES USUÀRIES i deixarà sense efecte qualsevol activitat, promoció o sorteig en els quals estigui participant la persona usuària.</span></p> <p class="p1"><span class="s1">A més a més dels drets anteriors, l’Interessat tindrà dret a retirar el consentiment atorgat en qualsevol moment, sense que aquesta acció no afecti la licitud del tractament anterior.</span></p> <p class="p2"><span class="s1">FGC recorda a la persona usuària que en tot moment té dret a presentar una reclamació davant l’Autoritat Catalana de Protecció de Dades (<a href="http://www.apdcat.gencat.cat"><span class="s2">www.apdcat.gencat.cat</span></a>) pel que fa al tractament de les seves dades personals en qualsevol moment.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >VII. 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role="option" tabindex="0" @click="changeLanguage('CA')" data-value="CA">Catalán</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">Español</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">Ingles</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" @click="init(id_generico, 'id_generico')"></button> <button 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