ASEAN Regional Consumer Protection Information Campaign

<!DOCTYPE html><html class="no-js" lang="en"> <head><meta charset="utf-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><title> ASEAN Regional Consumer Protection Information Campaign | CCCS </title><meta name="viewport" content="width=device-width,initial-scale=1" /><meta property="og:site_name" content="CCCS" /> <meta property="og:type" content="website" /> <meta property="twitter:card" content="summary" /> <meta property="twitter:site" content="@CompetitionSG" /> <link rel="icon" type="image/ico" href="/favicon.ico" /><link rel="stylesheet" href="/Cwp/CCS/assets/styles/main.css" /><link href="https://fonts.googleapis.com/css?family=Source+Sans+Pro:200,300,400,600,700,900" rel="stylesheet" /><link rel="canonical" href="http://www.cccs.gov.sg/media-and-consultation/ccs-campaigns/asean-regional-consumer-protection-information-campaign" /><script src="https://assets.wogaa.sg/scripts/wogaa.js"></script>  <script async src=https://www.googletagmanager.com/gtag/js?id=G-QPKZTNCQR1></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-QPKZTNCQR1'); </script> </head> <body> <form method="post" action="/media-and-consultation/ccs-campaigns/asean-regional-consumer-protection-information-campaign" id="ctl01" autocomplete="off"> <div class="aspNetHidden"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="MAlNejLbbLrEsnANKbacZgBBebrfxhjPTzG4JW5GpMu6pvJd1dm8QPXSc+Upg0c0ziCWIDm9Bfkhqxlt0ZwIoG1e+X2PGh/zDG5Deq2mr7/dVuYGbiiOBetPRLma0T29ETjY8YgWzNvGrzE5jHRtWQ==" /> </div> <div class="aspNetHidden"> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="A5E15A0D" /> <input type="hidden" name="__VIEWSTATEENCRYPTED" id="__VIEWSTATEENCRYPTED" value="" /> </div>  <header class="site-header"> <div class="site-header__masthead"> <div class="container"> <div class="row"> <a href="http://www.gov.sg/" target="_blank" rel="noopener noreferrer" ><img src="/-/media/custom/ccs/images/homepage-r2/sg-logo-masthead.ashx?h=50&w=42&la=en&hash=944340FF5358CB17E5BB7B231D890324" alt="Singapore Government – Integrity · Service · Excellence" /> <span>A Singapore Government Agency Website</span> </a> </div> </div> </div> <div class="site-header__top"> <div class="container"> <div class="site-header__top--left"> <div class="site-logo"> <a href="/" ><img src="/-/media/custom/ccs/images/homepage-r2/cccs-logo.ashx?h=74&w=222&la=en&hash=3CC1112FF3150788FE927C4894A78D98" alt="logo" /> </a> </div> </div> <div class="site-header__top--right"> <div class="site-header__bottom"> <div class="m-search-bar search-website"> <div class="container"> <label class="visuallyHidden" for="mobileSearch">Search our website</label> <input class="site-search-input" id="mobileSearch" name="q" placeholder="Search our website"> <p class="site-search--error-message">Only special characters "-" and "," are allowed!</p> <button value="search" class="btn-search site-search-submit" type="submit"><span class="visuallyHidden">Submit Search</span><i class="icon-search"></i></button> <div class="filter-select"> <label class="visuallyHidden" for="searchWithinMobile"></label> <select id="searchWithinMobile" name="searchWithinName"> <option value="related">Within CCCS</option> <option value="all">Within Government Websites</option> </select> </div> </div> </div> <div class="nav"> <div class="container"> <ul class="nav__lvl1"> <li> <a class="nav__link" href="/about-cccs"> Who We Are <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/about-cccs/what-we-do"> <span>What We Do</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/what-we-do/vision-mission-values"><span>Vision, Mission & Values</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/what-we-do/strategic-thrusts-and-desired-outcomes"><span>Strategic Thrusts and Desired Outcomes</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/what-we-do/cccs-and-the-competition-act"><span>CCCS and the Competition Act</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/what-we-do/cccs-and-the-consumer-protection-fair-trading-act"><span>CCCS and the Consumer Protection (Fair Trading) Act</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/what-we-do/international-relations"><span>International Relations</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/about-cccs/organisation-structure"> <span>Organisation Structure</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/organisation-structure/commission-members"><span>Commission Members</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/organisation-structure/senior-management"><span>Senior Management</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/organisation-structure/cccs-divisions"><span>CCCS Divisions</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/about-cccs/careers"> <span>Careers</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/careers/our-people"><span>Our People</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/careers/why-join-cccs"><span>Why Join CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/careers/opportunities"><span>Opportunities</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/about-cccs/contact-us"> <span>Contact Us</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/contact-us/quality-service-feedback-form"><span>Quality Service Feedback Form</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/about-cccs/contact-us/subscribe-to-e-newsletter"><span>Subscribe to e-newsletter</span></a></li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/legislation"> Our Legislation <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/legislation/competition-act"> <span>Competition Act and Guidelines</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/competition-act/environmental-sustainability-collaboration-guidance-note"><span>Environmental Sustainability Collaboration Guidance Note</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/competition-act/business-collaboration-guidance-note"><span>Business Collaboration Guidance Note</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/competition-act/financial-penalty-framework"><span>Financial Penalty Framework</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/legislation/consumer-protection-fair-trading-act"> <span>Consumer Protection (Fair Trading) Act</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/consumer-protection-fair-trading-act/fair-trading-practices-for-beauty-industry"><span>Fair Trading Practices for Beauty Industry</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/consumer-protection-fair-trading-act/fair-trading-practices-for-the-renovation-industry"><span>Fair Trading Practices for the Renovation Industry</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/consumer-protection-fair-trading-act/price-transparency-guidelines"><span>Guidelines on Price Transparency</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/legislation/consumer-protection-fair-trading-act/what-happens-if-you-are-misled-into-making-a-purchase"><span>What happens if you are misled into making a purchase?</span></a></li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/anti-competitive-behaviour"> Anti-competitive Behaviour <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/anti-competitive-agreements"> <span>Anti-Competitive Agreements</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/how-do-i-recognise"><span>How do I recognise an anti-competitive agreement?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/abuse-of-dominance"> <span>Abuse of Dominance</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/how-do-i-recognise"><span>How do I recognise an abuse of dominance?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/mergers"> <span>Anti-Competitive Mergers</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/how-do-i-recognise"><span>How do I recognise an anti-competitive merger?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/exclusions-and-exemptions"> <span>Exclusions & Exemptions</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/exclusions-and-exemptions/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/exclusions-and-exemptions/specific-areas"><span>What are the specific areas of exclusion and exemption?</span></a></li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/approach-cccs"> Approach Us <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/making-complaints"> <span>Feedback / Complaints</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/making-complaints/make-a-complaint"><span>Make a Complaint</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/reward-whistle-blowing-scheme"> <span>Reward / Whistle-Blowing Scheme</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/notifying-a-merger"> <span>Notify a Merger</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/discussing-a-merger-with-cccs"><span>Discuss a merger with CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/how-are-mergers-assessed"><span>How are mergers assessed?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/how-much-does-its-it-cost"><span>How much does it cost?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/filing-a-merger-notification-with-cccs"><span>File a merger notification with CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/format-of-documents-to-submit-to-cccs"><span>Format of documents to submit to CCCS</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/seeking-guidance-and-decision"> <span>Seek Guidance and Decision</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/benefit-from-getting-guidance-or-decision"><span>Benefit from getting guidance or decision</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/difference-between-guidance-and-decision"><span>Difference between guidance and decision</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/how-much-does-it-cost"><span>How much does it cost?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/ask-for-guidance-or-a-decision"><span>Apply for guidance or a decision</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/file-under-block-exemption-order"> <span>File under Block Exemption Order</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/applying-for-leniency"> <span>Apply for Leniency</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/eligibility"><span>Eligibility for leniency application</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/procedures"><span>Procedures under the leniency programme</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/submit-a-leniency-application"><span>Submit a leniency application</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/cooperating-with-cccs-investigation"> <span>Cooperate with CCCS</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/entry-with-or-without-warrant"><span>Entry With or Without Warrant</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/investigation-procedures"><span>Investigation Procedures</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/notices-for-information-and-documents"><span>Notices for Information and Documents</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/offences-and-sanctions"><span>Offences and Sanctions</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/for-government-agencies"> <span>For Government Agencies</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/seeking-advice-by-government-agencies"><span>Seek Advice</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/competition-impact-of-government-initiative"><span>Competition Impact of Government Initiatives</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/cccs-past-advices"><span>CCCS's Past Advisories</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/community-of-practice"><span>Community of Practice for Competition and Economic Regulations</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/qflp"> <span>Qualifying Foreign Law Practices</span> </a> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/media-and-consultation"> Media & Consultation <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/media-and-consultation/newsroom"> <span>Newsroom</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/newsroom/media-releases"><span>Media Releases & Announcements</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/newsroom/forum-letter-replies"><span>Forum Letter Replies</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/media-and-consultation/public-consultation"> <span>Public Consultation</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/public-consultation/active"><span>Active</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/public-consultation/closed-legislations-and-policies"><span>Closed - Legislations and Policies</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/public-consultation/closed-mergers-and-other-notifications"><span>Closed - Mergers and Other Notifications</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/public-consultation/closed-investigation"><span>Closed - Investigations</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/public-consultation/public-consultation-online-form"><span>Public Consultation Online Form</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/media-and-consultation/ccs-campaigns"> <span>Events & Campaigns</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/ccs-campaigns/events"><span>Events</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/media-and-consultation/ccs-campaigns/asean-regional-consumer-protection-information-campaign"><span>ASEAN Regional Consumer Protection Information Campaign</span></a></li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/cases-and-commitments"> Cases & Commitments <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/cases-and-commitments/public-register"> <span>Public Register</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/cases-and-commitments/public-register/anti-competitive-agreements"><span>Anti-Competitive Agreements</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/cases-and-commitments/public-register/abuse-of-dominance"><span>Abuse of Dominance</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/cases-and-commitments/public-register/mergers-and-acquisitions"><span>Mergers and Acquisitions</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/cases-and-commitments/public-register/consumer-protection"><span>Consumer Protection</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/cases-and-commitments/commitments-and-remedies"> <span>Commitments and Remedies</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/cases-and-commitments/submit-commitments-proposal"> <span>Submit Commitments Proposal</span> </a> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/resources"> Resources <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/resources/collaterals"> <span>Collaterals</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/resources/collaterals/making-markets-work-well-4-part-series"><span>Competition</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/collaterals/consumer-protection-fair-trading-act"><span>Consumer Protection</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/collaterals/manga"><span>Manga</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/collaterals/corporate-videos"><span>Corporate Videos</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/resources/publications"> <span>Publications</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/resources/publications/annual-reports"><span>Annual Reports</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/publications/new-in-the-act-e-newsletter"><span>In The Act E-Newsletter</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/publications/cccs-stakeholder-perception-survey"><span>CCCS Stakeholder Perception Survey</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/publications/market-studies"><span>Market Studies</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/publications/occasional-research-papers"><span>Occasional Papers / Research Papers</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/resources/publications/other-publications"><span>Other Publications</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/resources/useful-links"> <span>Useful Links</span> </a> </li> </ul> </div> </div> </div> </li> </ul> <div class="nav__right desktopOnly"> <div class="nav__bell"> <div class="bell-notification bell-dropdown"> <span class="visuallyHidden">View CCCS Notification</span> <i class="icon-bell"></i> </div> </div> <div class="nav__search"> <div class="btn-search"><span class="visuallyHidden">Submit Search</span><i class="icon-search"></i></div> </div> </div> </div> </div> </div> </div> <div class="mobile-header mobileOnly"> <a class="alert-btn js-alert" href="#notification"> <span class="visuallyHidden">View CCCS Notification</span> <div class="bell-notification bell-dropdown"> </div> <i class="icon icon-bell"></i> </a> <button class="mobile-menu js-mobile-menu"><span class="visuallyHidden">Toggle mobile menu</span><span class="line"></span><span class="line"></span><span class="line"></span><span class="line"></span></button> </div> </div> </div> <div class="notification-bar"> <div class="container"> <p>For other notifications, click <a href="/noticeboard">here</a>.</p> </div> </div> <div class="search-bar search-website"> <div class="container"> <label class="visuallyHidden" for="siteSearch">Search our website</label> <input class="site-search-input" id="siteSearch" name="q" placeholder="Search our website"> <p class="site-search--error-message">Only special characters "-" and "," are allowed!</p> <button value="search" class="btn-search site-search-submit" type="submit"><span class="visuallyHidden">Submit Search</span><i class="icon-search"></i></button> <div class="filter-select"> <label class="visuallyHidden" for="searchWithinSite"></label> <select id="searchWithinSite" name="searchWithinName"> <option value="related">Within CCCS</option> <option value="all">Within Government Websites</option> </select> </div> </div> </div> </header> <div class="mainContent standard-page"> <div class="breadcrumb tabletOnwards standard"> <div class="container"> <ul> <li class="home"><a href="/"><i class="icon-home"></i></a></li> <li><a href="/media-and-consultation">Media & Consultation</a></li> <li><a href="/media-and-consultation/ccs-campaigns">Events & Campaigns</a></li> <li class="active"><span>ASEAN Regional Consumer Protection Information Campaign</span></li> </ul> </div> </div> <div class="content-body"> <div class="container"> <div class="col10-md-8 standard-content"> <article class="article"> <div class="rte"> <h1>ASEAN Regional Consumer Protection Information Campaign</h1> <p><span style="background-color: #ffffff; color: #222222;">The ASEAN Regional Consumer Protection Information Campaign is part of the ASEAN Committee on Consumer Protection’s outreach efforts to raise awareness of consumer rights and promote good business practices in ASEAN. The second instalment of the Campaign covers Misleading Advertisements and Consumer Redress.</span><span style="background-color: #ffffff; color: #222222;"></span></p> <h2><strong>Misleading/Deceptive Advertisement in the Marketplace</strong></h2> <p><img alt="" height="253" width="823" src="/-/media/custom/ccs/images/media-and-publications/publications/thumbnail-new-2019/cp/misleading-advertisement-header.ashx" style="width: 531px; height: 178.533px;" /></p> <p>Consumers have the right to accurate and clear information and can also demand more detailed explanation from the businesses.</p> <p>Get to know some of the misleading advertisements that can affect your purchasing decisions as a consumer:</p> <ul> <li><a rel="noopener noreferrer" href="https://youtu.be/gVZvmUadkfw" target="_blank">Watch the video</a> to learn more.</li> <li><a href="/-/media/custom/ccs/files/education-and-compliance/educational-resources/asean-regional-cp/infographics---misleading-advertisement.ashx" target="_blank">View the full infographics here</a>.</li> </ul> <h2>Consumer Redress</h2> <p><img alt="" src="/-/media/custom/ccs/images/media-and-publications/publications/thumbnail-new-2019/cp/consumer-redress-header.ashx?h=174&w=535.8&hash=24E820F4F627DA5B72C7DC20C62C8FEE" style="width: 535.8px; height: 174px;" /></p> <p>Consumers have the right to complain and seek compensation when we experience harm or loss caused by good or services that do not fulfill certain expectations.</p> <p>Find out more on your rights to seek redress:</p> <ul> <li><a rel="noopener noreferrer" href="https://youtu.be/l3aFM7MGHLk" target="_blank">Watch the video</a> to learn more.</li> <li><a href="/-/media/custom/ccs/files/education-and-compliance/educational-resources/asean-regional-cp/infographics---consumer-redress_rev-271020.ashx" target="_blank">View the full infographics here</a>.</li> </ul> <p>The ASEAN Regional Consumer Protection Information Campaign is part of the ASEAN Committee on Consumer Protection's (ACCP) outreach efforts to raise awareness of consumer rights and promote good business practices in ASEAN.  </p> <img height="214" alt="ASEAN CP Online Shopping" width="700" src="/-/media/custom/ccs/images/homepage/carousel/asean-cp-online-shopping_banner.ashx?h=214&w=700&hash=20E4827867049E2C257723B8124EFC25" />  <h2><strong>Online Shopping</strong></h2> <p>Consumer protection agencies under the ACCP put in place laws and regulations to ensure secure online shopping and mechanisms for dispute resolution for all consumers in ASEAN.</p> <p>Know your rights as online consumers:</p> <ul> <li><a rel="noopener noreferrer" href="https://youtu.be/t-LyqdhUqzM" target="_blank">Watch the video</a> to learn more.</li> <li><a href="/-/media/custom/ccs/files/education-and-compliance/educational-resources/asean-regional-cp/online-shoping_infographic_final.ashx">View the full infographics here</a>.</li> </ul> <p><span style="background-color: #ffffff; text-align: justify; color: #333333;"><br /> </span></p> </div> </article> <div class="social-sharing-widget"> <div class="social-sharing-widget__left"> <p>Last Updated on 30 November 2020</p> </div> <div class="social-sharing-widget__right"> <span class="share-page">Share this page</span> <div class="social-sharing-widget__right--medias"> <ul class="links sharethis-inline-share-buttons"></ul> </div> </div> </div> </div> <div class="col10-md-2"> <div class="side-nav"> <ul class="side-nav__lvl1"> <li class="side-nav__lvl1--li"> <a href="/media-and-consultation/newsroom">Newsroom</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/newsroom/media-releases"> <span>Media Releases & Announcements</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/newsroom/forum-letter-replies"> <span>Forum Letter Replies</span> </a> </li> </ul> </li> <li class="side-nav__lvl1--li"> <a href="/media-and-consultation/public-consultation">Public Consultation</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/public-consultation/active"> <span>Active</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/public-consultation/closed-legislations-and-policies"> <span>Closed - Legislations and Policies</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/public-consultation/closed-mergers-and-other-notifications"> <span>Closed - Mergers and Other Notifications</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/public-consultation/closed-investigation"> <span>Closed - Investigations</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/public-consultation/public-consultation-online-form"> <span>Public Consultation Online Form</span> </a> </li> </ul> </li> <li class="side-nav__lvl1--li"> <a href="/media-and-consultation/ccs-campaigns">Events & Campaigns</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/ccs-campaigns/events"> <span>Events</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/media-and-consultation/ccs-campaigns/asean-regional-consumer-protection-information-campaign"> <span>ASEAN Regional Consumer Protection Information Campaign</span> </a> </li> </ul> </li> </ul> </div> </div> </div> </div> </div> <footer class="site-footer"> <div class="container"> <div class="newsletter-signup"> <div class="sitecore-form"> </div> </div> <div class="site-footer__top"> <a class="back-to-top" href="#"><span class="visuallyHidden">Back to top</span><i class="icon icon-chevron-up"></i></a> <div class="site-footer__row site-footer__row--name"><span>Competition and Consumer Commission of Singapore</span></div> <div class="site-footer__row site-footer__row--links"> <ul class="footer-links"> <li> <a href="/faq" >FAQ</a> </li> <li> <a href="/resources/useful-links" >Useful Links</a> </li> <li> <a href="/approach-cccs/making-complaints" >Feedback</a> </li> <li> <a href="/sitemap" >Sitemap</a> </li> <li> <a href="/about-cccs/contact-us" >Contact CCCS</a> </li> </ul> <ul class="footer-links__social"> <li> <a href="http://www.twitter.com/CompetitionSG" class="btn-round" rel="noopener noreferrer" target="_blank" > <span class="visuallyHidden">Twitter</span> <i class="icon-twitter"></i> </a> </li> <li> <a href="http://www.facebook.com/cccs.sg" class="btn-round" rel="noopener noreferrer" target="_blank" > <span class="visuallyHidden">Facebook</span> <i class="icon-facebook"></i> </a> </li> <li> <a href="http://www.youtube.com/user/theccs05" class="btn-round" rel="noopener noreferrer" target="_blank" > <span class="visuallyHidden">Youtube</span> <i class="icon-youtube"></i> </a> </li> </ul> </div> </div> <div class="site-footer__bottom"> <div class="site-footer__bottom--left"> <ul> <li> <a href="https://www.tech.gov.sg/report_vulnerability" target="_blank" rel="noopener noreferrer" >Report Vulnerability</a> </li> <li> <a href="/about-cccs/privacy-statement" >Privacy</a> </li> <li> <a href="/about-cccs/terms-of-use" >Terms of Use</a> </li> </ul> </div> <div class="site-footer__bottom--right"> <p class="copyright">© 2024 CCCS Singapore. All Rights Reserved</p> <p class="last-updated">Last Updated on 26 November 2024</p> <p class="best-viewed">Best viewed in Microsoft Edge, Firefox, Safari and Chrome</p> </div> </div> </div> </footer> </form> <script src="/Cwp/CCS/assets/scripts/main.js"></script> <script type='text/javascript' src='https://platform-api.sharethis.com/js/sharethis.js#property=646ae78ac06be9001938ba98&product=inline-share-buttons' async='async'></script> </body> </html>

CINXE.COM

ASEAN Regional Consumer Protection Information Campaign | CCCS