Customer Experience Services

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Customer experience leaders must navigate the rapidly changing business dynamics of today, seamlessly connect experiences, orchestrate them within their organisations, all while continuously reimagining external and internal experiences to align with consumers and employees evolving expectations.</p><p>Innovating human connections is what inspires us. We know it inspires you too. That’s why we help leaders to create and deliver exceptional experiences that offer excitement, build trust and drive business growth. We operate at the intersection of strategy, design, technology enablement and governance to unlock revenue growth, customer loyalty, and bring your brand promise to life.</p><p>To learn more about <a href="https://digital.protiviti.com/" target="_blank">Protiviti Digital</a>, our digital experience agency, <a href="https://digital.protiviti.com/" target="_blank">visit our website</a>.</p> </div> </div> </div> <div class="column is-4-widescreen is-5-desktop is-offset-1-desktop is-hidden-touch"> <div class="o-pageHeroBanner__asideVid"> <div class="a-embeddedVideo a-embeddedVideo--ms-ws-536"> <div class="a-embeddedVideo__frameWrapper"> <iframe class="a-embeddedVideo__frame vimeo" src="https://player.vimeo.com/video/946116542" frameborder="0" allow="fullscreen" allow="autoplay" title="Vimeo video"></iframe> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-sub-navs paragraph--view-mode--default"> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-text-image-cards paragraph--view-mode--default"> <section class="o-nestedNavCardGrid" data-aos="fade" > <div class="o-nestedNavCardGrid__bgImageWrapper o-nestedNavCardGrid__bgImageWrapper--img" title="Our Customer Experience Services" style="background-image: url(/sites/default/files/styles/is_solution_navigation_full_hd/public/2022-04/CustomerExpNestedNav.jpg?h=d1cb525d&itok=nuzD9krx);"> <div class="o-nestedNavCardGrid__top"> <div class="o-nestedNavCardGrid__header mb-4"> <h2 class="o-nestedNavCardGrid__h2 m-auto font--white">Our Customer Experience Services</h2> </div> <div class="o-nestedNavCardGrid__wrap m-auto"> <div class="a-genericBody o-nestedNavCardGrid__desc font--white">We leverage relationship-powered practices to help you reimagine your experience ecosystem and create differentiated experiences.</div> </div> <div class="o-nestedNavCardGrid__cardGridWrapper columns is-flex is-flex-wrap-wrap"> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_brief" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_briefcase{fill:#5D7B9A;}</style></defs><title>Pro Briefcase</title><path class="svg_briefcase" d="M92.53,50.4v-4.57c0-7.8-2.17-13.89-6.46-18.11-5.94-5.84-13.72-5.78-14-5.78h-.11c-.32,0-8.11-.06-14.04,5.78-4.29,4.22-6.46,10.31-6.46,18.11v4.57h5v-4.57c0-6.38,1.66-11.25,4.93-14.5,4.4-4.37,10.46-4.35,10.54-4.38h.19c.06,0,6-.05,10.46,4.34,3.3,3.24,4.97,8.14,4.97,14.54v4.57h5Z"/><polygon class="svg_briefcase" points="12.59 124.37 121.77 124.37 121.77 119.37 17.59 119.37 17.59 50.68 126.38 50.68 126.38 114.81 131.38 114.81 131.38 45.68 12.59 45.68 12.59 124.37"/><path class="svg_briefcase" d="M130.47,123.09c1.41-1.41,1.41-3.69,0-5.09-.04-.04-.1-.07-.14-.12v5.02h-5.11c.05,.06,.1,.13,.16,.19,1.41,1.41,3.69,1.41,5.09,0Z"/><path class="svg_briefcase" d="M130.33,117.88c-1.41-1.28-3.59-1.25-4.95,.12-1.35,1.35-1.39,3.49-.16,4.9h5.11v-5.02Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Experience Strategy & Innovation </h3> <p class="m-nestedNavCard__description">We connect and re-envision experiences to bring your brand promise to life and your customer’s and employee’s perspective to the forefront.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_building_office" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_buildingoffice{fill:none;}.svg_buildingofficeLayout{fill:#5D7B9A;}</style></defs><title>Pro Building office</title><path class="svg_buildingoffice" d="M58.08,68.88V30.84H12.47V113.16H45.82v-44.28h12.26Zm-29.48,18.95h-5v-9.49h5v9.49Zm0-18.5h-5v-9.49h5v9.49Zm0-18.5h-5v-9.49h5v9.49Zm13.03,0v-9.49h5v9.49h-5Z"/><path class="svg_buildingoffice" d="M50.82,52.36v39.28h11.6v-8.92h5v8.92h12.4v-8.92h5v8.92h11.61V52.36H50.82Zm16.6,20.35h-5v-9.49h5v9.49Zm17.4,0h-5v-9.49h5v9.49Z"/><g><polygon class="svg_buildingofficeLayout" points="23.6 48.75 23.6 58.24 26.1 58.24 28.6 58.24 28.6 48.75 26.1 48.75 23.6 48.75"/><polygon class="svg_buildingofficeLayout" points="44.13 48.75 41.63 48.75 41.63 58.24 44.13 58.24 46.63 58.24 46.63 48.75 44.13 48.75"/><polygon class="svg_buildingofficeLayout" points="23.6 67.26 23.6 76.74 26.1 76.74 28.6 76.74 28.6 67.26 26.1 67.26 23.6 67.26"/><polygon class="svg_buildingofficeLayout" points="23.6 85.76 23.6 95.25 26.1 95.25 28.6 95.25 28.6 85.76 26.1 85.76 23.6 85.76"/></g><g><rect class="svg_buildingofficeLayout" x="113.82" y="38.75" width="5" height="9.49"/><rect class="svg_buildingofficeLayout" x="113.82" y="57.26" width="5" height="9.49"/><rect class="svg_buildingofficeLayout" x="113.82" y="75.76" width="5" height="9.49"/></g><g><rect class="svg_buildingofficeLayout" x="96.43" y="38" width="5" height="9.49"/><rect class="svg_buildingofficeLayout" x="96.43" y="56.51" width="5" height="9.49"/></g><rect class="svg_buildingofficeLayout" x="79.82" y="67.26" width="5" height="9.49"/><rect class="svg_buildingofficeLayout" x="42.42" y="67.26" width="5" height="9.49"/><g><path class="svg_buildingofficeLayout" 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is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_doc_consent" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_documentConsent{fill:#5D7B9A;}</style></defs><title>Pro Document Consent</title><path class="svg_documentConsent" d="M126.22,117.99c-1.41-1.41-3.69-1.41-5.09,0-1.41,1.41-1.41,3.69,0,5.09s3.69,1.41,5.09,0c1.41-1.41,1.41-3.69,0-5.09Z"/><rect class="svg_documentConsent" x="43.57" y="31.83" width="64.24" height="5"/><rect class="svg_documentConsent" x="80.77" y="74.06" width="27.04" height="5"/><rect class="svg_documentConsent" x="43.57" y="52.94" width="64.24" height="5"/><rect class="svg_documentConsent" x="83.79" y="95.17" width="24.02" 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is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><svg aria-hidden="true" id="pro_document_stack" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.svg_documentStack{fill:none;}.svg_documentStackLayout{fill:#5D7B9A;}</style></defs><title>Pro Document Stack</title><polygon class="svg_documentStack" points="71.88 59.15 117.01 44.53 71.88 29.92 26.75 44.53 71.88 59.15"/><rect class="svg_documentStack" x="70.73" y="68.21" width="47.44" height="0" transform="translate(-3.97 130.57) rotate(-68.2)"/><polygon class="svg_documentStack" points="68.39 74.39 26.75 60.91 26.75 60.91 68.39 74.39"/><polygon class="svg_documentStackLayout" points="71.88 79.83 130.3 60.91 123.65 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d="M131.82,105.91c-.18-.18-.37-.33-.57-.47-1.4-.97-3.34-.83-4.58,.42-.76,.76-1.1,1.78-1.03,2.78,.05,.84,.39,1.67,1.03,2.31,.1,.1,.22,.18,.33,.27,.08,.06,.16,.14,.24,.2,1.4,.97,3.34,.83,4.58-.42,1.41-1.41,1.41-3.69,0-5.09Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Experience Governance</h3> <p class="m-nestedNavCard__description">Infusing CX practices across your business involves a shared customer-first mentality and governance to coordinate cross-functional team efforts. 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Each journey represents a unique stage of the customer experience and helps accelerate value across the end-to-end lifecycle.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="Pro_person_multitasking" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.b{fill:none;}.c{fill:#5D7B9A;}</style></defs><path class="b" d="M58.48,84.62h27.05c-1.18-6.39-6.79-11.25-13.52-11.25s-12.34,4.86-13.52,11.25Z"/><circle class="b" cx="129.03" cy="72" r="5.76"/><circle class="b" 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<h3 class="a-blueHeadline__text font__color--blue">Experience Orchestration</h3> <p class="m-nestedNavCard__description">We help customers power cross-channel personalisation at scale by providing context and access to the right knowledge, data, and behaviors.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-text-image-quote paragraph--view-mode--default"> <div class="o-foldImgContent" data-aos="fade-up" > <div class="container"> <div class="columns is-multiline"> <div class="column is-4-widescreen is-5-desktop has-text-left is-offset-1-desktop is-offset-1-widescreen is-12-tablet o-foldImgContent__imgTop"> <img alt="" title="Customer Experience " class=" lazyload a-contentNotchedImg a-contentNotchedImg--clBR" src="/sites/default/files/styles/is_body_content_area/public/2024-05/customer-experience.jpg?itok=ZuRnsNtV"> </div> <div class="column is-5-widescreen is-6-desktop is-12-tablet is-offset-1-widescreen"> <div class="o-foldImgContent__content" id="o-foldImgContent__content" aria-labelledby="o-foldImgContent__header" aria-describedby="o-foldImgContent__body"> <div class="o-foldImgContent__qtitle is-12-desktop is-full-tablet"> <h2 class="a-h2 a-h2--h-barlowcondense55 font--nileBlue" id="o-foldImgContent__header">Our Approach</h2> <hr class="a-separator a-separator--medium" aria-hidden="true" /> </div> <div class="a-contentBody is-flex"> <div><p>Our promise is to help you live out your brand promise.</p><p>As experience makers, strategists, and technologists, we create experiences and environments that connect people with brands. Every interaction is an opportunity to deliver on your brand’s promise, fulfill an unmet customer need and build trusted relationships. We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty.</p><p>Nearly all our practitioners have start-up DNA in their background, as well as consulting or agency experience. In many cases, all three. This integration of disciplines allows us to leverage our unique perspective to address your challenges and deliver results.</p><p>Our approach is grounded in empathy for understanding and agile thinking for rapid action and focus on those you serve.</p></div> </div> </div> </div> <div class="column is-4-widescreen is-5-desktop has-text-left is-offset-1-desktop is-offset-1-widescreen is-12-tablet o-foldImgContent__imgBtm"> <img alt="" title="Customer Experience " class=" lazyload a-contentNotchedImg a-contentNotchedImg--clBR" src="/sites/default/files/styles/is_body_content_area/public/2024-05/customer-experience.jpg?itok=ZuRnsNtV"> </div> </div> </div> </div> </div> </div> </div> <div class="block block-personalization block-layout-builder block-inline-blockbt-text-background-cta"> <div class="o-blueSectionWrapper" data-aos="fade" > <div class="o-blueSectionCTA bg_pro_dark_blue o-blueSectionCTA--small"> <div class="o-blueSectionCTA__sectioncenter o-blueSectionCTA__container o-blueSectionCTA__x"> <div class="o-blueSectionCTA__content container"> <div class="o-blueSectionCTA__content_center"> <h2 class="a-h2 font--white" id="">Building a Performance Marketing Engine Amid Media Fragmentation</h2> <div class="htmltestclass a-description__text font--white"><p>Consideration for optimising customer engagement, technology, teams & talent</p></div> <div class="o-blueSectionCTA__ctas"> <a href="https://www.protiviti.com/sites/default/files/2024-10/building_a_performance_marketing_engine_amid_media_fragmentation.pdf" target="_blank" onclick="" class="a-button orange_cta" target="_blank" aria-label="Learn More about, ">Learn More</a> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-partner paragraph--view-mode--default"> <div class="o-keyPartners container" data-aos="fade-up"> <div class="o-keyPartners__inner columns"> <div class="o-keyPartners__content column is-offset-1-widescreen is-6-widescreen is-6-desktop is-12-tablet is-12-mobile"> <div class="o-keyPartners__title"> <h2 class="a-h2 " id="">Key Partners</h2> <hr class="a-separator a-separator--medium" aria-hidden="true" /> </div> <div class="m-KeyPartnersContent"> <div class="m-KeyPartnersContent__inner"> <span data-aos="" class="span-h5 "> <div><p>We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include:</p></div> </span> </div> </div> </div> <div class="o-keyPartners__images column is-5-widescreen is-6-desktop is-12-tablet is-12-mobile"> <div class="m-KeyPartnerImages"> <div class="m-KeyPartnerImages_inner"> <div class="columns"> <div class="partners-3"> <a aria-label="Adobe" href="/ca-en/strategic-adobe-solutions-partner"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.webp?itok=NrpGq03b 1x" media="(min-width: 1872px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.webp?itok=NrpGq03b 1x" media="(min-width: 1344px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.webp?itok=NrpGq03b 1x" media="(min-width: 1200px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/adobe_partner_logo_new.webp?itok=aIEGk5ue 1x" media="(min-width: 768px)" type="image/webp" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/adobe_partner_logo_new.webp?itok=To5ItuTg 1x" media="(min-width: 0px)" type="image/webp" width="180" height="90"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b 1x" media="(min-width: 1872px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b 1x" media="(min-width: 1344px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b 1x" media="(min-width: 1200px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/adobe_partner_logo_new.png?itok=aIEGk5ue 1x" media="(min-width: 768px)" type="image/png" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/adobe_partner_logo_new.png?itok=To5ItuTg 1x" media="(min-width: 0px)" type="image/png" width="180" height="90"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/key_partner_logo_des/public/2024-07/adobe_partner_logo_new.png?itok=NrpGq03b" alt="Adobe" title="Adobe" /> </picture> </a> </div> <div class="partners-3"> <a aria-label="Salesforce" href="/ca-en/salesforce-consulting-services"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.webp?itok=HineCx5d 1x" media="(min-width: 1872px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.webp?itok=HineCx5d 1x" media="(min-width: 1344px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.webp?itok=HineCx5d 1x" media="(min-width: 1200px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/salesforce_partner_logo_new.webp?itok=pqP9940- 1x" media="(min-width: 768px)" type="image/webp" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/salesforce_partner_logo_new.webp?itok=4-_INtcF 1x" media="(min-width: 0px)" type="image/webp" width="180" height="90"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.png?itok=HineCx5d 1x" media="(min-width: 1872px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.png?itok=HineCx5d 1x" media="(min-width: 1344px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.png?itok=HineCx5d 1x" media="(min-width: 1200px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/salesforce_partner_logo_new.png?itok=pqP9940- 1x" media="(min-width: 768px)" type="image/png" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/salesforce_partner_logo_new.png?itok=4-_INtcF 1x" media="(min-width: 0px)" type="image/png" width="180" height="90"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/key_partner_logo_des/public/2024-07/salesforce_partner_logo_new.png?itok=HineCx5d" alt="Salesforce" title="Salesforce" /> </picture> </a> </div> <div class="partners-3"> <a aria-label="UiPath" href="/ca-en/uipath"> <picture class="a-picture" > <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.webp?itok=cSJkfCXN 1x" media="(min-width: 1872px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.webp?itok=cSJkfCXN 1x" media="(min-width: 1344px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.webp?itok=cSJkfCXN 1x" media="(min-width: 1200px)" type="image/webp" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/uipath_partner_logo_new.webp?itok=SdWpTseH 1x" media="(min-width: 768px)" type="image/webp" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/uipath_partner_logo_new.webp?itok=R-Jbt5PY 1x" media="(min-width: 0px)" type="image/webp" width="180" height="90"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN 1x" media="(min-width: 1872px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN 1x" media="(min-width: 1344px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN 1x" media="(min-width: 1200px)" type="image/png" width="260" height="130"/> <source srcset="/sites/default/files/styles/key_partner_logo_tablet/public/2024-07/uipath_partner_logo_new.png?itok=SdWpTseH 1x" media="(min-width: 768px)" type="image/png" width="220" height="110"/> <source srcset="/sites/default/files/styles/key_partner_logo_cellphone_/public/2024-07/uipath_partner_logo_new.png?itok=R-Jbt5PY 1x" media="(min-width: 0px)" type="image/png" width="180" height="90"/> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/key_partner_logo_des/public/2024-07/uipath_partner_logo_new.png?itok=cSJkfCXN" alt="UiPath" title="UiPath" /> </picture> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-insights paragraph--view-mode--default"> <div class="o-storyCardSlider" data-slider-length="5" > <div class="container"> <div class="columns"> <div class="column my-45"> <h2 class="a-h2 a-h2--h-barlowcondense36 font__color--pro-nile-blue" id="">Featured insights and client stories</h2> </div> </div> </div> <div class="o-storyCardSlider--container"> <div class="o-storyCardSlider__cardSliderWrapper"> <div class="o-storyCardSlider__cardSlider"> <div class="o-storyCardSlider__slide o-storyCardSlider__slide--active" data-aos="fade-up"> <a aria-label="Story slide 1" href="/ca-en/client-story/improved-sales-strategy-generates-growth" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">CLIENT STORY</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-11/improved_sales_strategy.jpg?h=5818bb5d&itok=M57gV7E8" alt="" title="Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">Discover how sales strategy optimisation led to a 25% increase in lead conversion and 15% boost in client retention for a global climate action provider.</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 2" href="/ca-en/client-story/global-retailer-goes-digital" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">CLIENT STORY</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-03/global_retailer_goes_digital.png?h=5aae2f51&itok=kEgIBZxI" alt="" title="Global Retailer Goes Digital" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 3" href="/ca-en/infographic/top-risks-innovation-2024" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">INFOGRAPHIC</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-02/top-risk-updated-hero-1920x650_1.jpg?h=094f39d6&itok=o7LCRY--" alt="" title="Infographic | 2024 Top Risks for Innovation and Transformation Executives" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">Infographic | 2024 Top Risks for Innovation and Transformation Executives</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">Innovation and transformation executives identified the biggest threats impacting their organizations in Protiviti’s 2024 Top Risks Survey. The executives’ perspectives on risks, listed below, reflect increasing concerns over emerging technologies,...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 4" href="/ca-en/newsletter/bp177-maximising-cx" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">NEWSLETTER</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-07/the_game_you_must_win.jpg?h=1389ae57&itok=pqy5vyuC" alt="" title=" Maximizing CX: The Game You Must Win" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">Maximising CX: The Game You Must Win</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to...</div> </div> </div> </a> </div> <div class="o-storyCardSlider__slide " data-aos="fade-up"> <a aria-label="Story slide 5" href="/ca-en/in-focus/us-supreme-court-reshapes-regulatory-landscape" target="" class="m-allInsightSlider"> <p class="a-h2 a-h2--h-barlowbold16 js-m-allInsightSliderDemo__cardHeader font--orange" id="">IN FOCUS</p> <img class="lazyload a-srcSetImage" src="/sites/default/files/styles/is_rectangular_carousel/public/2024-04/vision-tunnel-image-no-logo.jpg?h=8a1fb23c&itok=1IAiEWfs" alt="" title="VISION by Protiviti: In Focus" /> <div class="m-allInsightSlider__wrapper"> <div class="m-allInsightSlider__content"> <p data-aos="" class="a-h3 a-h3--h-barlowsemibold20 font--nileBlue js-m-allInsightSlider__Title">US Supreme Court reshapes the regulatory landscape</p> <div class="a-genericBody js-m-allInsightSlider__body font--black">Over the course of a few days before the end of its summer session, the U.S. Supreme Court issued three decisions that reshaped the regulatory landscape in the United States. Two of the decisions (SEC v. Jarkesy and Loper Bright Enterprises v....</div> </div> </div> </a> </div> </div> </div> <div class="o-storyCardSlider__controls"> <div class="m-sliderNav"> <button class="a-sliderArrowButton a-sliderArrowButton--left a-sliderArrowButton--prev " aria-label="Previous Article" >Button</button> <div class="m-sliderNav__navContainer"> </div> <button class="a-sliderArrowButton a-sliderArrowButton--next " aria-label="Next Article" >Button</button> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div class="paragraph paragraph--type--pr-assessment-promo paragraph--view-mode--default"> <div class="o-foldImageBox"> <div class="o-foldImageBox__container"> <div class="o-foldImageBox__wrapper bg_pro_dark_blue"> <img alt="" title="" class="lazyload a-heroImage a-heroImage--fBoxRb" src="/sites/default/files/styles/assessment_promo/public/2024-05/getty_856424826_hires_rf_rgb.jpg?itok=XkiwFanm"> <div class="o-foldImageBox__text"> <h2 class="a-h2 a-h2--h-barlowbold20 font--ln32 font--white" id="">Case Study</h2> <hr class="a-separator a-separator--whiteSmall" aria-hidden="true" /> <div class="a-contentBody font--white"> <p><strong><u>Global bank puts customer experience front and center as its engine for growth</u></strong></p><p>In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.</p><p>A large global bank — a Protiviti client — wanted more than customer loyalty; the bank wanted customer advocates who’d bring new business by recommending the bank’s cards. This story is all about developing and designing digital customer experiences that win customer loyalty — and advocacy.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="block block-personalization block-layout-builder block-inline-blockbt-text-background-cta"> <div class="o-blueSectionWrapper" data-aos="fade" > <div class="o-blueSectionCTA bg_pro_dark_blue o-blueSectionCTA--small"> <div class="o-blueSectionCTA__sectioncenter o-blueSectionCTA__container o-blueSectionCTA__x"> <div class="o-blueSectionCTA__content container"> <div class="o-blueSectionCTA__content_center"> <h2 class="a-h2 font--white" id="">Get connected to one of our customer experience leaders today.</h2> <div class="a-description__text font--white"></div> <div class="o-blueSectionCTA__ctas"> <a href="/cdn-cgi/l/email-protection#91f5f8f6f8e5f0fdd1e1e3fee5f8e7f8e5f8bff2fefc" onclick="" class="a-button orange_cta" aria-label="Contact us about, ">Contact us</a> </div> </div> </div> </div> </div> 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