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<!doctype> <html lang="en-US" dir="ltr"> <head> <title>Apple Support Communities Privacy Policy - Apple Community</title> <link href="https://communities.apple.com/en20241008/public/compiled/pages/privacy.css" rel="stylesheet"> <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1, minimum-scale=1, viewport-fit=cover"> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <meta name="encryption" data-status="enabled" data-x-token="enabled"> <link rel="shortcut icon" href="https://communities.apple.com/en20241008/public/assets/favicon.ico" type="image/x-icon"> <meta name="globalnav-store-key" content="S2A49YFKJF2JAT22K" /> <meta name="globalnav-submenus-enabled" content="false" /> <meta name="globalnav-search-field[name]" content="q" /> <meta name="globalnav-search-field[action]" content="https://support.apple.com/kb/index" /> <meta name="globalnav-search-field[src]" 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div.post-body div.content-post-body-content * { position: relative !important; z-index:0!important; } </style> <script type="text/javascript"> /** NONE **/ </script> </head> <body> <div id="globalheader" class="globalnav-scrim globalheader-light"><aside id="globalmessage-segment" lang="en-US" dir="ltr" class="globalmessage-segment"><ul data-strings="{"view":"{%STOREFRONT%} Store Home","segments":{"smb":"Business Store Home","eduInd":"Education Store Home","other":"Store Home"},"exit":"Exit"}" class="globalmessage-segment-content"></ul></aside><nav id="globalnav" lang="en-US" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js "><div class="globalnav-content"><div class="globalnav-item 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d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 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class="subnav-title" data-cy="cy-communities" data-analytics="nav:link">Community</a> </div> <div class="localnav-menu "> <a href="#localnav-menustate" role="button" class="localnav-menucta-anchor localnav-menucta-anchor-open" id="localnav-menustate-open"> <span class="localnav-menucta-anchor-label">Local Nav Open Menu</span> </a> <a href="#" role="button" class="localnav-menucta-anchor localnav-menucta-anchor-close" id="localnav-menustate-close"> <span class="localnav-menucta-anchor-label">Local Nav Close Menu</span> </a> <div class="localnav-menu-container" data-action="localnav-menu-container"> <div class="localnav-menu-tray"> <ul class="localnav-menu-items"> <li class="localnav-menu-item"> <a class="localnav-menu-link" href="/browse" data-cy="cy-browse" data-analytics="nav:link" data-action="localnav-menu-link">Browse</a> </li> <li class="localnav-menu-item"> <a class="localnav-menu-link" href="/search" data-cy="cy-search" data-analytics="nav:link" data-action="localnav-menu-link">Search</a> </li> </ul> </div> </div> <div class="localnav-actions" data-action="login-or-profile-drop-down-container"> <div class="localnav-action localnav-action-menucta " aria-hidden="true"> <label for="localnav-menustate" class="localnav-menucta"> <span class="localnav-menucta-chevron"></span> </label> </div> <div class="localnav-action localnav-action-button" data-action="popup-action-button"> <a class="localnav-button button button-reduced popup-action-button" href="#" data-action="localnav-drop-down-button">Sign in </a> </div> <div class="popup-drop-down-container" data-action="popup-menu-container" aria-hidden="true"> <div class="popup-drop-down-top "> <ul class="local-nav-drop-down-menu " data-action="login-drop-down" role="menu"> <li class="menu-item" role="presentation"> <a role="menuitem" class="menu-item-link" href="/login" data-action="drop-down-menu-item" data-cy="Sign in" data-analytics="/login"> Sign in </a></li> <li class="menu-item" role="presentation"> <a role="menuitem" class="menu-item-link" href="/ilogin" data-action="drop-down-menu-item" data-cy="Sign in corporate" data-analytics="/ilogin"> Sign in corporate </a></li> </ul> </div> </div> </div> </div> </div> </div> </nav> <label class="localnav-curtain" id="localnav-curtain" for="localnav-menustate" data-action="localnav-curtain"></label> <main role="main" class="about-privacy"> <div class="about-privacy-template"> <h1>Apple Support Communities & Privacy</h1> <p class="button-caption">When you sign in to Apple Support Communities with your Apple ID, certain data, like your name, email address, usage information, and IP address will be sent to Apple. You also have the option to personalize your Communities profile and create your own content.</p> <p class="summary">Apple Support Communities (“Communities”) is designed to protect your information and enable you to choose what you share.</p> <div class="hand-shake-icon"></div> <ul><li>When you sign in to Communities with your Apple ID, certain data, such as your name, email address, usage information, your internet protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data will be sent to Apple.</li><li>You have the option to provide additional personal data in your Communities Profile.</li><li>You also have the option to create your own content on the site including user-submitted threads, replies and comments, and user tips.</li></ul><p>Communities and all Apple services are designed from the ground up to protect your privacy. We work hard to collect only the data we need to make your experience better. When we collect data, we believe it’s important for you to know what we’re collecting and why we need it, so you can make informed choices.</p><p>Providing Communities</p><p>Communities is intended to help you use Apple products and services more effectively. Apple uses your personal data to provide the services and features in Communities. To submit information to Communities, each user must have a unique user name and password combination, known as an Apple ID. When you sign in to Communities with your Apple ID, Apple will receive your user name and email address, usage information, and other information, such as your internet protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.</p><p>You also have the option to provide additional personal data in your Communities Profile, such as your occupation and approximate location. Although you are not required to enter this information, providing it helps Apple better serve you based on your region and service support availability.</p><p>When you use Communities, you also have the choice to receive certain communications from Apple in connection with Communities. Apple may respond to your post directly in Communities and, if the preferences you set permit it, Apple may attempt to contact you outside Communities via telephone, email, text message, or another method of communication. For example, you may receive reminder emails for posts if you have not visited Communities for a certain period of time, a reminder to respond to answers that have helped you or solved your questions, or a survey on improving the services offered at Communities. You can manage your communications preferences by going to <a href="https://discussions.apple.com/profile/preferences">discussions.apple.com/profile/preferences</a>.</p><p>Communities features a Ratings & Reputations system to reward and motivate users who participate, and recognizes the quality of their posted content.</p><p>Apple may use cookies and other technologies within Communities. Such cookies enable us to maintain your session and to personalize your experience on the site, help us measure the effectiveness of the site, and improve user experience. Cookies are removed if you explicitly sign out. Otherwise, the cookies will persist on your browser. However, Communities cookies do not track any information related to your browsing activity or actions on other sites.</p><p>Retention</p><p>We retain personal data associated with your Communities account only for so long as you have an active account. Your account and all Profile data are removed upon your requesting that your account be deleted via Apple’s Privacy Portal at <a href="https://privacy.apple.com">privacy.apple.com</a>. If you have questions or concerns about how your personal data is used as it relates to Communities, or you would like to reach our Data Protection Officer, you can contact us at <a href="https://www.apple.com/legal/privacy/contact">www.apple.com/legal/privacy/contact</a>. 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required autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" maxlength="250" placeholder="Search or ask a question" aria-invalid="false" data-action="mobile-search" tabindex="0" aria-controls="search-aria-live-mobile"> <input type="hidden" name="source" value="aml"> <input type="hidden" name="origin" value="asc_serp"> <button class="icon icon-close reset-button hidden" data-action="mobile-reset"> <span class="a11y">Reset</span> </button> </form> </div> <script> var _store = { 'lang': 'en', 'basePath': '', 'cdnPrefix': 'https://communities.apple.com/en20241008', 'communityContext': '', 'token': 'anonymous', 'user': { 'loggedIn': 'false', 'userLevel': '', 'userId': '', 'nickname': '', 'url': '', 'repliesSortOrder': '', }, 'hasAuthority': { 'PILOT_VALIDATOR': 'false' == 'true', 'VIEW_PILOT': 'false' == 'true', }, 'analytics': { 'pageAnnouncements': ['You can make a difference in the Apple Support Community!',] }, '_config': { "ui.subNav.corporateLoginEnabled": 'true' ,"ui.common.search.aml.enabled": 'true' ,"ui.search.openInNewtab.recency": '4' ,'ui.okapi.enabled': 'false' ,'ui.okapi.basePath': '' ,'ui.okapi.pixelTest': 'false' ,'ui.okapi.projectSlug': 'ASC_Demo' ,'ui.okapi.goalName.AB': 'Pixel_test__AB' ,'ui.okapi.testSlug.AB': 'Pixel_test__AB' ,'ui.okapi.goalName.ABN': 'Pixel_test__ABN' ,'ui.okapi.testSlug.ABN': 'Pixel_test__ABN' ,'ui.okapi.goalName.AABB': 'Pixel_test__AABB' ,'ui.okapi.testSlug.AABB': 'Pixel_test__AABB' ,'ui.okapi.testSlug.token.AB': 'd1d40527edef5633ae488de472a66df7' ,'ui.okapi.testSlug.token.ABN': '582ce036108caa28a73e10465c224f4b' ,'ui.okapi.testSlug.token.AABB': '4240dfbad595e0a7a5fdcc10dfdd0c09' ,'ui.okapi.subNav.loginLinkTest': 'false' ,'ui.okapi.subNav.loginLinkTest.testSlug': 'Sub_nav_login_link_copy' ,'ui.okapi.subNav.loginLinkTest.token': '52e34d55a77241e3ea00edb4f70bb5ef' ,'ui.okapi.subNav.loginLinkTest.projectSlug': 'ASC' ,'ui.okapi.subNav.loginLinkUsersValidation': 'true' ,'ui.okapi.subNav.loginLinkUsersValidation.testSlug': 'Sub_nav_login_link_users_validation' ,'ui.okapi.subNav.loginLinkUsersValidation.projectSlug': 'ASC' ,'ui.okapi.subNav.loginLinkUsersValidation.token': '9e1ea05af0dbb083c95859234b7b2cf4' ,'ui.common.editor.url': 'www.apple.com,communities.apple.com,discussions.apple.com,discussionschinese.apple.com,discussionsjapan.apple.com,discussionskorea.apple.com,developer.apple.com,support.apple.com,beta.apple.com,checkcoverage.apple.com,getsupport.apple.com,locate.apple.com,selfsolve.apple.com,manuals.info.apple.com' ,'ui.common.editor.variableButton': 'disabled' ,'ui.common.visitor.maxActions': '100' ,'ui.common.visitor.vote.table.key': 'asc.visitor.ls.key.ratings' ,'ui.common.visitor.maxActions.key': 'asc.visitor.ls.key.maxActions' ,'ui.common.thread.voting.maxActions.key': 'asc.threads.ls.key.voting.maxActions' ,'ui.common.visitor.thread.count.key': 'asc.visitor.ls.key.thread.count' ,'ui.common.thread.actionsMax': '6' ,'ui.common.visitor.actionsMax': '6' ,'ui.common.visitor.call.fortytwo.nine.key': 'asc.visitor.ls.key.fortytwo.nine' ,'ui.common.visitor.call.fortytwo.nine.timeout': '5' ,'ui.common.visitor.fetchCall.key': 'asc.visitor.ls.key.fetch.call.ver' ,'ui.common.visitor.fetchCall.version': 'v1' ,'ui.common.editor.useLegacyTemplate': 'false' ,'ui.common.editor.smallViewportEnableTooltips': 'true' ,'ui.common.editor.codeBlockHelpMenuItemEnabled': 'false' ,'ui.common.editor.useAddLinkPopup': 'true' ,"ui.editAvatar.maxUploadFileSize": '2000000' ,'ui.common.editor.error.message.disappear.timer': '10000' ,'ui.post.title.maxlength': '250' }, '_i18n': { // Mobile search 'common.search.searching': 'Searching for similar questions and topics' ,'common.search.results.notFound': 'We did not find a similar question in the community' ,'common.search.results.submit': 'Ask the community' ,'common.search.a11y.tableTitle': '{0} for {1}' ,'common.search.results.titles.communities': 'Topics' ,'common.search.results.titles.discussions': 'Discussions' ,'common.search.results.viewAll': 'We found {0} similar questions' ,'common.search.result.view': 'We found 1 similar question' ,'common.search.results.by': 'By' ,'common.user.defaultNickname': 'Community User' // popup ,'common.popup.close': 'Close dialog' ,'common.user.a11y.closePopup': 'Close user profile' ,'common.user.a11y.avatar': 'User avatar' ,'common.user.a11y.userInfo': 'User profile information for user:' ,'common.user.a11y.level': 'User level:' ,'common.user.a11y.userLevel': 'User level:' ,'common.user.a11y.user': 'User' ,'common.user.a11y.awardAchieved': 'Award achieved' ,'common.user.a11y.awardNotAchieved': 'Award not achieved yet' ,'common.user.a11y.stepAchieved': 'Step completed' ,'common.user.a11y.stepNotAchieved': 'Step not completed yet' ,'common.user.a11y.expertiseLevel': 'Speciality level out of ten:' ,'mysubscriptions.a11y.subscribedList': 'List of subscribed {0}' ,'mysubscriptions.a11y.threadList': 'Threads List' ,'common.email': 'Email' ,'common.user.communityPlus.url': 'https://support.apple.com/community-plus' ,'common.user.communityPlus.description': 'Community+' ,'common.user.points.name': 'points' ,'common.user.expertise.name': 'Specialties' ,'common.user.expertise.viewAll': 'More specialties' ,'common.user.expertise.learnMore': 'Learn about specialties...' ,'common.user.awards.name': 'Awards' ,'common.user.settings.title': 'Personal Settings' ,'common.user.settings.manageSubscriptions': 'My Subscriptions' ,'common.user.settings.changePhoto': 'Change photo & avatar' ,'common.user.settings.editProfile': 'Edit profile & privacy' ,'common.user.settings.preferences': 'Preferences' ,'common.user.settings.logOut': 'Sign Out' ,'common.viewProfile': 'View Profile' ,'common.actions.follow': 'Follow' ,'common.actions.following': 'Following' ,'link.TSpecialities': '/learn' ,'link.TAwards': '/learn' ,'common.user.groups.users': 'Level' ,'common.user.groups.operations': 'Community Operations' ,'common.user.groups.specialists': 'Community Specialist' ,'common.user.groups.managers': 'Community Manager' ,'common.user.groups.hosts': 'Community Moderator' ,'common.user.groups.educationSpecialist': 'Apple Education Specialist' ,'common.user.groups.devOps': 'Community DevOps' ,"common.user.a11y.stepCompleted": 'step has been completed {0} out of {1} times' // Error ,'common.error.serviceDown': 'We encountered an error while loading this data. Please try again later.' ,'errorPage.type': '' ,'common.error.title': 'We’re sorry.' ,'common.error.pageAjaxFailed': 'An error occurred while loading this page. Please reload the page or try again later.' ,'common.error.componentAjaxFailed': 'An error occurred while loading this information. Please reload the page or try again later.' // Timestamps ,'common.timestamp.justNow': 'less than a minute ago' ,'common.timestamp.minuteAgo': '1 minute ago' ,'common.timestamp.minutesAgo': '{0} minutes ago' ,'common.timestamp.hourAgo': '1 hour ago' ,'common.timestamp.hoursAgo': '{0} hours ago' ,'common.timestamp.dayAgo': '1 day ago' ,'common.timestamp.daysAgo': '{0} days ago' ,'common.timestamp.weekAgo': '1 week ago' ,'common.timestamp.weeksAgo': '{0} weeks ago' ,'common.timestamp.monthAgo': '1 month ago' ,'common.timestamp.monthsAgo': '{0} months ago' ,'common.timestamp.yearAgo': '1 year ago' ,'common.timestamp.yearsAgo': '{0} years ago' // Aria live ,'common.a11y.pageLoading': 'Loading page content' ,'common.a11y.pageLoaded': 'Page content loaded' // Pagination ,'common.pagination.page': 'Page {0}' ,'common.pagination.pageOf': 'Page {0} of {1}' ,'common.pagination.pageOfMobile': 'Page {0}/{1}' ,'common.pagination.a11y.navAriaLabel': 'Pagination' ,'common.pagination.a11y.firstPage': 'First page' ,'common.pagination.a11y.previousPage': 'Previous page' ,'common.pagination.a11y.nextPage': 'Next page' ,'common.pagination.a11y.lastPage': 'Last page' ,'common.pagination.results': 'Results' ,'common.pagination.perPage': '{0} per page' ,'common.pagination.of': 'of' // Subcommunity ,'subCommunity.leaderBoard.community': '' ,'subCommunity.leaderBoard.subCommunity': '' // Filters layout ,"common.and": 'and' ,"common.listView.a11y.userTipsHeader": 'User Tips' ,"common.filters.contentType.discussions": 'Discussions' ,"common.filters.contentType.userTips": 'User Tips' ,"common.filters.a11y.filterAuthor": '{0} author choices available' ,"common.filters.a11y.noFilterAuthor": 'No users found' ,"common.nav.signIn": 'Sign in' ,"common.nav.signIn.corporate": 'Sign in corporate' // Post Creation ,"createPost.post.body.placeholder": 'Have a question or something to share? Start a conversation with the community.' ,"createPost.select.a11y": 'You’ve selected {0}' ,"createPost.notification.text": 'We saved the content from your last session.' ,"createPost.notification.link": 'Continue draft.' ,"createPost.question.notification.link": 'Continue draft.' // Thread page ,'thread.notification.link': 'Start this reply where you left off.' ,'thread.sorting.best': 'Rank' ,'thread.sorting.rank': 'Rank' ,'thread.sorting.oldest': 'Oldest' ,'thread.sorting.newest': 'Newest' ,'thread.sorting.upvotes': 'Upvotes' ,'thread.tooltip.noAuthorVoting.title': 'Hold on...' ,'thread.tooltip.noAuthorVoting.description': 'You cannot vote on your own content.' ,'thread.tooltip.votingLimitReached.title': 'You’ve reached your voting limit for now.' ,'thread.tooltip.votingLimitReached.description': 'You can vote again later.' ,'thread.tooltip.genericError.title': 'An error occurred…' ,'thread.tooltip.genericError.description': 'Please try again later.' ,'thread.tooltip.userSamePostVotingNotAllowed.title': 'Hold on...' ,'thread.tooltip.userSamePostVotingNotAllowed.description': 'You already voted on this.' ,'thread.tooltip.question.upvote': 'Upvote if this is a clear question' ,'thread.tooltip.question.downvote': 'Downvote if this question isn’t clear' ,'thread.tooltip.reply.upvote': 'Upvote if this is a helpful reply' ,'thread.tooltip.reply.downvote': 'Downvote if this reply isn’t helpful' // Profile page ,'profile.meta.bio.expand': 'read more' ,'profile.progressbar.level1to2': 'Next level perk: Report a post that’s off-topic, inappropriate, or offensive.' ,'profile.progressbar.level2to3': 'Next level perk: Upload a custom avatar.' ,'profile.progressbar.level3to4': 'Next level perks: Get exclusive news from Apple. Earn more features in your My Subscriptions view.' ,'profile.progressbar.level4to5': 'Next level perk: Write User Tips.' ,'profile.progressbar.level5to6': 'Next level perks: Access The Lounge, an exclusive area to connect with other high-level members. Attend community meet-ups.' }, i18n: function(key) { if (key === 'all') return this._i18n; else if (this._i18n[key]) return this._i18n[key]; return key; }, config: function(key) { if (key === 'all') return this._config; else if (this._config[key]) return this._config[key]; return key; } }; </script> <input id="http-request-id" type="text" style="display:none;" value="90425617b85a0b7bf9aee96620124afb"/> <script src="https://communities.apple.com/en20241008/public/scripts/dtml.js" type="text/javascript"></script> <script src="https://communities.apple.com/en20241008/public/compiled/decorator.js" type="text/javascript" defer></script> <script async type="text/javascript" async src="//www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script> </body> </html>