Accessibility - Prospect Park Zoo

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width="48" viewBox="0 0 48 48" aria-hidden="true"> <use xlink:href='#icon-accessibility'></use> <rect x="0" y="0" width="48" height="48" fill="transparent"></rect> </svg> <span class="tile-label"> Accessibility </span> </a> <a data-track-gtm="Plan Your Visit - Accessibility|Tile|Service Dogs" class="tile align-center radius-large inline-block " href="/plan-your-visit/accessibility/service-dog-policy"> <svg class="icon tile-icon" height="48" width="48" viewBox="0 0 48 48" aria-hidden="true"> <use xlink:href='#icon-alert'></use> <rect x="0" y="0" width="48" height="48" fill="transparent"></rect> </svg> <span class="tile-label"> Service Dogs </span> </a> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p>This webpage provides information and identifies the accommodations we are broadly able to provide to support guests with disabilities during their visit. Please consult the current park map, available <a href="https://prospectparkzoo.com/today">on your mobile device</a> or posters at park entry, for daily information and schedules.</p><p>For additional questions, or assistance with visit planning, please contact Guest Relations at <a href="mailto:guestrelations@wcs.org">guestrelations@wcs.org</a> or 718-220-5103. Due to high volume of correspondence, we recommend reaching out at least 7 days prior to a planned visit.</p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <hr> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p>The Zoo's accessible entrance is at Children's Corner, located at the south end of the park, adjacent to the Carousel and Lefferts Historic House. The Zoo entry on Flatbush Ave. has a long flight of stairs.<br> </p><p><strong>All buildings are wheelchair-accessible.</strong> </p><table> <tbody> <tr> <td><strong>Exhibit</strong> </td> <td style="text-align: center;"><strong>Steep Hill</strong> </td> <td style="text-align: center;"><strong>Rough Terrain</strong> </td> <td style="text-align: center;"><strong>Touch Exhibit</strong> </td> <td style="text-align: center;"><strong>Low Light</strong> </td> <td style="text-align: center;"><strong>Stairs</strong> </td> </tr> <tr> <td>Discovery Trail </td> <td> </td> <td style="text-align: center;"><strong>X</strong> </td> <td style="text-align: center;"><strong>X</strong> </td> <td> </td> <td> </td> </tr> <tr> <td>Animal Lifestyles </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <td>Hall of Animals </td> <td> </td> <td> </td> <td> </td> <td style="text-align: center;"><strong>X</strong>* </td> <td> </td> </tr> <tr> <td>Barn </td> <td> </td> <td style="text-align: center;"><strong>X</strong> </td> <td style="text-align: center;"><strong>X</strong> </td> <td> </td> <td> </td> </tr> <tr> <td>Sea Lion Court </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <td>Discovery Center </td> <td> </td> <td> </td> <td style="text-align: center;"><strong>X</strong> </td> <td> </td> <td> </td> </tr> </tbody> </table><p>A limited number of free wheelchairs are available on a first come, first served basis.<br><span class="fine-print"><em>*Low light is confined to the nocturnal area in Hall of Animals.</em></span> </p><h2>Security & First Aid</h2><p>In case of emergency, or when in need of first aid, please notify Security at (718) 399-7339 Ext 609.</p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <hr> </div> <div class="wysiwyg container-medium margin-expanded-bottom pad-2-horizontal"> <h2>Sensory Sensitivity</h2><p>The Prospect Park Zoo partnered with <a href="https://www.kulturecity.org/">KultureCity </a>to improve the Zoo’s ability to assist and accommodate guests with sensory processing needs. The objective is to provide an inclusive and seamless experience for every guest, regardless of age and ability, including those with sensory processing disorders (SPDs). The Zoo has installed signage identifying quiet zones and headphone zones to help visitors as they explore the Zoo grounds.</p><p style="text-align: center;"><a href="https://cdn.wcs.org/2019/11/14/4xcgkkzg0m_PPZ_Social_Story.pdf" target="_blank"><span class="btn-fill-tiger">Preparing for My Trip to the Zoo</span></a></p> </div> <div class="wysiwyg container-medium margin-expanded-bottom pad-2-horizontal"> <h3>SENSORY BAGS</h3><p>Sensory bags containing fidget tools, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at the Children's Corner Entrance.</p><h3>QUIET ZONES<br></h3><p>The zoo has designated “Quiet Zones” throughout the park. These areas typically have less activity and spaces to sit and regroup after becoming overstimulated.</p><p>Quiet and Calm Zones are in the following locations:</p><ul><li>Near Otters on Trail</li><li>Memorial Bench in Hall of Animals</li></ul><h3>HEADPHONE ZONES</h3><p>We have identified areas that are noisy and where guests tend to linger as “Headphone Zones.”</p><p>These areas include:</p><ul><li>Sea Lion Pool</li><li>Entrance of Animal Lifestyles Building</li></ul><h3>STAFF TRAINING</h3><p>Another aspect of the KultureCity partnership involved training Zoo staff members to increase understanding of SPDs, informing them about the efforts the Prospect Park Zoo is making to better serve the community and to discuss strategies each department can implement to support this initiative.</p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <hr> </div> <div class="wysiwyg container-medium margin-expanded-bottom pad-2-horizontal"> <h2>Personal Care Assistant</h2><p>All guests with disabilities must have a valid form of admission to the zoo. If a person with a disability requires a Personal Care Assistant (PCA) to experience the zoo, accommodations will be made for their visit. Reservations for the primary guest needs to be made in advance. Once a reservation is made, please contact <a href="mailto:guestrelations@wcs.org?subject=PCA%20admission">guestrelations@wcs.org</a> and provide the reservation Order number for assistance on PCA ticketing (subject: PCA admission). 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