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<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <title>Service Dog Policy - Prospect Park Zoo</title> <meta property="og:title" content="Service Dog Policy - Prospect Park Zoo"> <meta property="og:url" content="https://prospectparkzoo.com/plan-your-visit/accessibility/service-dog-policy"> <meta property="og:description" content=""> <meta property="og:image" content="https://cdn.wcs.org/2022/05/23/7pyaa684xo_Julie_Larsen_Maher_2297_North_American_River_Otters_PPZ_04_07_21_1_2x.jpg"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="dns-prefetch" href="//fscdn.wcs.org">  <link rel="stylesheet" href="/vite/assets/application-DfK4aX4o.css" media="all" />   <link rel="apple-touch-icon-precomposed" sizes="144x144" href="/assets/wcsorg/favicons/apple-touch-icon-144x144-faa2945b3e8edac1858a77c4424b1d9333239d4eb43fe410c286c8cc8ba69b51.png" /> <link rel="apple-touch-icon-precomposed" 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Policy|Tile|Accessibility" class="tile align-center radius-large inline-block " href="/plan-your-visit/accessibility"> <svg class="icon tile-icon" height="48" width="48" viewBox="0 0 48 48" aria-hidden="true"> <use xlink:href='#icon-accessibility'></use> <rect x="0" y="0" width="48" height="48" fill="transparent"></rect> </svg> <span class="tile-label"> Accessibility </span> </a> <a data-track-gtm="Plan Your Visit - Service Dog Policy|Tile|Service Dogs" class="tile align-center radius-large inline-block state-active" href="/plan-your-visit/accessibility/service-dog-policy"> <svg class="icon tile-icon" height="48" width="48" viewBox="0 0 48 48" aria-hidden="true"> <use xlink:href='#icon-alert'></use> <rect x="0" y="0" width="48" height="48" fill="transparent"></rect> </svg> <span class="tile-label"> Service Dogs </span> </a> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p>We welcome guests with disabilities who are accompanied by a trained service dog, in accordance with the Americans with Disabilities Act (ADA). </p><p><span class="bold">Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.</span> </p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <hr> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p><strong>ONLY WORKING SERVICE ANIMALS, IN ACCORDANCE WITH THE AMERICAN WITH DISABILITIES ACT (ADA) ARE ALLOWED AT THE PARK.</strong> Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. <span class="bold">Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.</span> </p><p><strong>UPON ARRIVAL AT THE PARK, HANDLERS MUST CHECK IN WITH ADMISSIONS </strong>so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Guest/handler for the service dog is solely responsible for the care and control of their animal. </p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p><span class="fine-print">*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.</span><span class="fine-print"></span></p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <hr> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p>Since service dogs can pose certain concerns and challenges within a zoo setting, it is important that we advise you of our policies regarding these animals and ask for your cooperation. </p><p><span class="bold">For the safety of you, your service dog and the animals in our care:</span> </p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <ul class="lettered"> <li><strong>A SERVICE DOG MUST BE LEASHED AND UNDER HANDLER’S CONTROL AT ALL TIMES.</strong> A service dog is required to be on a leash, harness or tether while on Prospect Park Zoo premises**. At no time should a service dog be in contact with fences, mesh, wire, railings, glass or other exhibit barriers. </li> <li><strong>IF EITHER A ZOO ANIMAL OR SERVICE DOG ARE VISIBLY UPSET OR AGITATED BY THE OTHER’S PRESENCE, THE HANDLER AND SERVICE ANIMAL MUST MOVE AWAY FROM THAT EXHIBIT IMMEDIATELY.</strong> Signs of agitation include, but are not limited to: barking, howling, growling, bumping into exhibit window or walls, jumping, climbing, running around exhibit and/or erratic movements. </li> <li><strong>THE HANDLER IS RESPONSIBLE FOR CARING FOR AND SUPERVISING THEIR SERVICE DOG, WHICH INCLUDES TOILETING AND FEEDING.</strong> The zoo is not able to provide a rest area or supplies for service dogs. Please come prepared with anything you think your animal might need during your visit. If a service dog needs to relieve itself, handlers may exit the park temporarily at any Admissions gate. <span class="bold">A service dog that is not housebroken will be asked to leave the park.</span></li> <li><strong>RESTRICTED AREAS:</strong> Some animals can strongly react to the presence of a dog; therefore, service dogs are restricted from some specific locations. Included in these restricted areas are places where zoo animals can choose to roam among guests or activities where zoo animals have limited or no barriers. <span class="bold">At this time there are no specific restricted areas of note, but changes may occur on site based on unforeseeable circumstances.</span> <ul> <li><span class="bold">Portions of Education Department programs and camps.</span> Handler and service dog must leave the room during all animal demonstration portions of the class time. Always contact <a href="mailto:ppzeducation@wcs.org" data-linkindex="3">ppzeducation@wcs.org</a> <span class="bold">before booking</span> to discuss accessibility and class details regarding service dogs.</li> </ul></li> <li><strong>SENSITIVE AREAS:</strong> Some areas may pose an increased potential for the presence of a dog to be disruptive or may place zoo animals at increased risk. These areas are considered sensitive due to their unique circumstances and may have specific guidelines for entry. Handlers are welcome to take their service dog through these areas <span class="bold">while abiding by the guidelines and practicing extra caution.</span> <ul> <li><strong>BARNYARD</strong> – Due to reduced barriers, free roaming animals and animal-human contact area, <span class="bold">a traditional leash/tether is always required.</span>.</li> <li><strong>DISCOVERY TRAIL</strong> – Due to reduced barriers, practice caution through this exhibit area. Refer to items A and B above.</li> </ul></li> </ul> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p>The zoo reserves the right to modify this information and accessibility policies as appropriate, such as changes to sensitive and/or restricted areas. Guests with service dogs are required to stop at Admissions Booth upon arrival to receive current information about their visit. </p><p><span class="bold">If there is a situation where the handler is not able to maintain control over the service animal, we would need you to remove the animal from the park. We ask that you promptly comply with any such request for the safety and welfare of all.</span> </p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <p><span class="fine-print">**For situations where an individual’s disability prevents having a service dog on a traditional leash, AND if the service dog is trained to respond to alternate effective means of control, then (and only then) are they permitted in certain areas without a tether. Due to the unique zoo environment, additional restrictions will apply. Refer to items D and E.</span><span class="fine-print"></span></p> </div> <div class="wysiwyg container-medium margin-standard-bottom pad-2-horizontal"> <hr> </div> <div class="wysiwyg container-medium margin-expanded-bottom pad-2-horizontal"> <p>For additional questions, or assistance with visit planning, please contact Guest Relations at <a href="mailto:guestrelations@wcs.org">guestrelations@wcs.org</a> or 718-220-5103. 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