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<!DOCTYPE html><html class="content-platform-support" lang="ja-JP" itemscope=""> <head> <title>Confluence Cloud Migration Assistant による移行のトラブルシューティング | アトラシアンサポート</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true"></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: '21094680cc09fee834da447ddf0d43caf80bec47', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and '21094680cc09fee834da447ddf0d43caf80bec47' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/ja/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://ja.confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "value,title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"4mQtotvUKQAsmY1Z2ODI3R","lastPublished":"2024-09-24T11:45:35.230Z","firstPublishedAt":"2023-05-25T14:17:45.439Z","type":"topic","topicType":"Procedure","topicTitle":"Confluence Migration Assistant による移行のトラブルシューティング","description":"既知の問題、および Confluence Cloud Migration Assistant を使用した移行に関連する最も一般的な問題を解決する方法をご確認ください。","metaDescription":"既知の問題、および Confluence Cloud Migration Assistant を使用した移行に関連する最も一般的な問題を解決する方法をご確認ください。","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":{"title":"移行コンテンツデザイン","description":"顧客による自社ホストの Jira と Confluence からクラウドへの移行を支援します。 ","slackChannel":"C065LMS4U7L","jiraProject":"https://hello.atlassian.net/jira/software/projects/CMCD/boards/2937","confluenceSpace":"https://hello.atlassian.net/wiki/spaces/MigPT/pages/2475635381/Cloud+migrations+content+design+team","notificationEnabledEnvironments":null},"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p class='no_split_siblings' data-renderer-start-pos='0'>This page will help you troubleshooting problems that you might encounter when using the Confluence Cloud Migration Assistant. </p><h2 id='Warnings-related-to-space-selection'>Warnings related to space selection</h2><p class='no_split_siblings' data-renderer-start-pos='168'>On the space selection screen, if some space information can't be calculated, the data for such spaces will be displayed as '--' with a warning. In this case, you've two options:</p><ul class='ak-ul'><li><p class='no_split_siblings' data-renderer-start-pos='348'>Wait for the next scheduled job to run, where the job runs once every 24 hours. You can then use the updated space data.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='472'>Manually run the job or change the job’s schedule from <strong>Confluence administration</strong> > <strong>Administration</strong> > <strong>Scheduled Jobs</strong>. </p></li></ul><p class='no_split_siblings' data-renderer-start-pos='595'>However, before you run a job manually, consider the following from the <strong>Scheduled Jobs</strong> screen:</p><ul class='ak-ul'><li><p class='no_split_siblings' data-renderer-start-pos='691'>Review the <strong>Next Execution </strong>date and time. If this time falls within the next 5 to 10 minutes based on the server's local date and time, allow the scheduled job to proceed automatically instead of initiating it manually.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='913'>Check the <strong>Last Execution</strong> date and time. If the server's local time is within 5 to 10 minutes after the <strong>Last Execution</strong> date and time, then delay rerunning the job. This precaution is necessary because ongoing calculations might still be in the background. The <strong>Ended</strong> time shown in the <strong>History</strong> screen only signifies when the job schedule is finished and doesn't guarantee the completion status of the calculations.</p></li></ul><p class='no_split_siblings' data-renderer-start-pos='1330'>Based on the above considerations, if you still need to run the job manually, do the following:</p><ol class='ak-ol'><li><p class='no_split_siblings' data-renderer-start-pos='1427'>Go to <strong>Confluence administration</strong> > <strong>Administration</strong> > <strong>Scheduled Jobs</strong>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='1497'>In the <strong>Job</strong> column, look for the job <strong>scheduledjob.desc.migration-plugin:interval-space-statistic-calculation</strong>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='1609'>In the <strong>Actions</strong> column for this job, select <strong>Run </strong>to run the job or <strong>Edit </strong>to change the job’s schedule. <a class='sc-eIHaNI fVLHZh' href='https://ja.confluence.atlassian.com/conf720/scheduled-jobs-1168862376.html' title='https://ja.confluence.atlassian.com/conf720/scheduled-jobs-1168862376.html'>Learn more about scheduled jobs</a></p></li></ol><h2 id='Pre-migration-checks'>Pre-migration checks</h2><p class='no_split_siblings' data-renderer-start-pos='1768'>Pre-migration checks are a mandatory step of every migration. They make sure that your configuration is correct and that the data can be migrated to Cloud. <span><a href='https://support.atlassian.com/ja/migration/docs/check-for-errors-review-and-run-a-confluence-migration/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn how to view pre-migration checks</a></span></p><h3 id='Checks-statuses'>Checks statuses</h3><p class='no_split_siblings' data-renderer-start-pos='1944'>Here’s a brief description of statuses shown by pre-migration checks.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:40px'><col style='width:278px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='48'><p class='no_split_siblings' data-renderer-start-pos='2015'><strong>Symbol</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='328'><p class='no_split_siblings' data-renderer-start-pos='2025'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='48'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6ExmjNhKIsTzuVQpvXHQC0/a8cf4bc4946e2e9c25b6d22e31af1ebf/check_successful' alt='check successful'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='328'><p class='no_split_siblings' data-renderer-start-pos='2045'>The check has passed. You can proceed with your migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='48'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6sBJX90OtjdX8lh9UD5Koq/e1528affe252c018c00e2a475b3b0995/Warning' alt='Expand the warning message to view details and relevant links'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='328'><p class='no_split_siblings' data-renderer-start-pos='2112'>You can proceed with your migration, but you need to be aware of a potential issue. Expand the warning messages to view details.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='48'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1d5RMC7vnouQnW3u71OWKp/44d53d92fb4ba80842c770934fece749/Error' alt='Expand the error message to view details and relevant links.'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='328'><p class='no_split_siblings' data-renderer-start-pos='2249'>You can’t proceed with your migration until you resolve the error. Expand the error messages to view details.</p></td></tr></tbody></table></div></div><h3 id='System-checks'>System checks</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:90px'><col style='width:193px'><col style='width:293px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='107'><p class='no_split_siblings' data-renderer-start-pos='2381'><strong>Message</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='228'><p class='no_split_siblings' data-renderer-start-pos='2392'><strong>Description</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='345'><p class='no_split_siblings' data-renderer-start-pos='2407'><strong>Action required</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='107'><p class='no_split_siblings' data-renderer-start-pos='2428'>The Migration Assistant is not up to date</p></th><td rowspan='1' colSpan='1' data-colwidth='228'><p class='no_split_siblings' data-renderer-start-pos='2473'>This message indicates that the version of the Cloud Migration Assistant that you’re using is out of date.</p></td><td rowspan='1' colSpan='1' data-colwidth='345'><p class='no_split_siblings' data-renderer-start-pos='2583'>Update to the latest supported version of the Cloud Migration Assistant.</p></td></tr></tbody></table></div></div><h3 id='Users-and-groups-checks'>Users and groups checks</h3><p class='no_split_siblings' data-renderer-start-pos='2688'>All users will need to have a valid and unique email address. If we detect invalid emails or multiple users with the same email, you will get an error. You will need to fix these email addresses before you can run your migration.</p><p class='no_split_siblings' data-renderer-start-pos='2919'>If you have chosen to migrate all users, we will check to see if you have any groups with the same name already in your Cloud site. If we find groups with the same name, we will merge the users from the Server group into the Cloud group with the same name. You can continue with your migration without fixing this issue, but it’s important to check that this won’t cause permission escalation.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p class='no_split_siblings' data-renderer-start-pos='3314'>The following groups manage admin access and are <strong>blocklisted.</strong> They will not be migrated at all: "site-admins", "system-administrators", "atlassian-addons", "atlassian-addons-admin". Users in these groups will still be migrated; if you want them to be in one of the blocklisted groups you’ll need to manually add them after migration.</p></div></div><h3 id='Space-checks'>Space checks</h3><p class='no_split_siblings' data-renderer-start-pos='3665'>If you’re migrating spaces we will check to see if there will be any space key conflicts. If you get an error you can:</p><ul class='ak-ul'><li><p class='no_split_siblings' data-renderer-start-pos='3785'>delete duplicate spaces from your Cloud or Server sites</p></li><li><p class='no_split_siblings' data-renderer-start-pos='3844'>reset your Cloud site</p></li><li><p class='no_split_siblings' data-renderer-start-pos='3869'>choose not to migrate these spaces by removing them from your migration</p></li></ul><p class='no_split_siblings' data-renderer-start-pos='3946'>You will need to resolve any space key conflicts before you can run your migration.</p><h3 id='App-specific-checks'>App-specific checks</h3><p class='no_split_siblings' data-renderer-start-pos='4052'>The Cloud Migration Assistant lists errors and warnings when it checks apps for any issues that can potentially impact the migration of your apps. Learn more about pre-migration checks for apps</p><p class='no_split_siblings' data-renderer-start-pos='4247'><span><a href='https://support.atlassian.com/ja/migration/docs/app-pre-migration-checks/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn more about pre-migration checks for apps</a></span></p><p class='no_split_siblings' data-renderer-start-pos='4250'>We also provide <strong>App vendor checks</strong>, which are checks that app vendors (Marketplace Partners) run on your instance to highlight and provide resolutions steps for issues that may impact the migration of their app’s data to cloud.</p><p class='no_split_siblings' data-renderer-start-pos='4478'><span><a href='https://support.atlassian.com/ja/migration/docs/app-vendor-checks/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn more about app-vendor checks</a></span></p><h3 id='Migration-errors'><strong>Migration errors</strong></h3><p class='no_split_siblings' data-renderer-start-pos='4499'>Here’s a list of generic errors shown when a migration fails.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><th rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='4562'><strong>Error</strong></p></th><th rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='4571'><strong>Fixes</strong></p></th></tr><tr><td rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='4582'>Error: Failed to add user to groups due to requesting user lacking permissions</p></td><td rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='4664'>This errors occurs because you don’t have organization admin and product admin permissions to the cloud site you are migrating to. Start the migration again after you have the required permissions.</p><p class='no_split_siblings' data-renderer-start-pos='4863'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/ja/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/ja/user-management/docs/give-users-admin-permissions/'>Give users admin permissions</a></p></td></tr><tr><td rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='4897'>Error: Failed to execute export for query</p></td><td rowspan='1' colSpan='1'><ul class='ak-ul'><li><p class='no_split_siblings' data-renderer-start-pos='4942'><a class='sc-eIHaNI fVLHZh' href='https://ja.confluence.atlassian.com/confkb/too-many-open-files-error-659784628.html' title='https://ja.confluence.atlassian.com/confkb/too-many-open-files-error-659784628.html'>Too many open files error</a></p></li><li><p class='no_split_siblings' data-renderer-start-pos='4971'>Not enough space available in the folder <span class='code'>/var/atlassian/application-data/confluence/temp/space-export/</span>. You can free up space and try again or export in smaller spaces batches.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='5151'><a class='sc-eIHaNI fVLHZh' href='https://ja.confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html' title='https://ja.confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html'>How to fix out of memory errors by increasing available memory</a></p></li></ul></td></tr><tr><td rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='5223'>Import to cloud failed. Message: ERROR: duplicate key value violates unique constraint "AO_187CCC_SIDEBAR_LINK_pkey"</p></td><td rowspan='1' colSpan='1'><p class='no_split_siblings' data-renderer-start-pos='5343'>Reach out to the <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/ja/contact/#/' title='https://support.atlassian.com/ja/contact/#/'>support team</a>. They will make some changes to the cloud site database which will allow migrations to go through.</p></td></tr></tbody></table></div></div><h2 id='How-to-contact-Atlassian-support'>How to contact Atlassian support</h2><p class='no_split_siblings' data-renderer-start-pos='5513'>If you’re unable to fix the problem using this page, <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/ja/contact/#/' title='https://support.atlassian.com/ja/contact/#/'>contact support</a>.</p><p class='no_split_siblings' data-renderer-start-pos='5584'>For a quicker response from the support team, it’s recommended that you share a support zip with the Atlassian Support team. <a class='sc-eIHaNI fVLHZh' href='https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html' title='https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html'>Learn how to create a Support ZIP</a></p><hr><h2 id='More-information-and-support'>More information and support</h2><p class='no_split_siblings' data-renderer-start-pos='5775'>We have a number of channels available to help you with your migration.</p><ul class='ak-ul'><li><p class='no_split_siblings' data-renderer-start-pos='5848'>For more migration planning information and FAQs, visit the <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/ja/migration/cloud' title='https://www.atlassian.com/ja/migration/cloud'>Atlassian Cloud Migration Center</a>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='5945'>Have a technical issue or need more support with strategy and best practices? <a class='sc-eIHaNI fVLHZh' href='https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html' title='https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html'>Get in touch</a>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='6040'>Looking for peer advice? Ask the <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration' title='https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration'>Atlassian Community</a>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos='6097'>Want expert guidance? Work with an <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/ja/partners/migrate' title='https://www.atlassian.com/ja/partners/migrate'>Atlassian Partner</a>.</p></li></ul><p class='no_split_siblings' data-renderer-start-pos='6156'>Support for Atlassian Server products ends in February, 2024. Learn more about the <a class='sc-eIHaNI fVLHZh' href='https://www.atlassian.com/ja/migration/assess/journey-to-cloud' title='https://www.atlassian.com/ja/migration/assess/journey-to-cloud'>Server end of support timeline</a>.</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"dIzB9NB02a8bmr9jbdVTZ","collections":[{"id":"3i4joSV0z6xqB6d3jSukj5","pageType":"Documentation","title":"Cloud 移行を計画する","description":"Atlassian Server または Data Center 製品の移行準備に役立つドキュメント。","url":"/migration/docs/plan-your-cloud-migration/"},{"id":"6KJTWnjJswQtZJbIp3Km1O","pageType":"Documentation","title":"ユーザー管理と移行","description":"Atlassian Cloud のユーザー管理と、ユーザーの移行戦略に関する情報。","url":"/migration/docs/user-management-and-migration/"},{"id":"7cXOREgOMV4bLZ51LqZ7uB","pageType":"Documentation","title":"アプリの評価と移行","description":"アプリをクラウドに移行するための準備に役立つ一連のトピック。","url":"/migration/docs/prepare-and-migrate-your-apps-to-cloud/"},{"id":"3Yv5eG8zNNC0hnPhtfVXk4","pageType":"Documentation","title":"移行前チェックリスト","description":"Jira、Confluence、Bitbucket Server または Data Center 向けの移行前チェックリストによって、移行の準備ができていることを確認します。","url":"/migration/docs/jira-confluence-and-bitbucket-pre-migration-checklists/"},{"id":"33IzqiSpqBy6C4lN6r2ItZ","pageType":"Documentation","title":"Jira Cloud Migration Assistant","description":"Jira Cloud Migration Assistant で Jira データを移行します。","url":"/migration/docs/jira-cloud-migration-assistant/"},{"id":"dIzB9NB02a8bmr9jbdVTZ","pageType":"Documentation","title":"Confluence Cloud Migration Assistant","description":"Confluence Cloud Migration Assistant を使用して Confluence データを移行します。","url":"/migration/docs/confluence-cloud-migration-assistant-to-migrate/"},{"id":"4qw8RsPuZ22sQetT5a2I8l","pageType":"Documentation","title":"Bitbucket Cloud Migration Assistant","description":"Bitbucket Cloud Migration Assistant によって Cloud に移行する手順を説明するドキュメント。","url":"/migration/docs/bitbucket-cloud-migration-assistant/"},{"id":"3DwUEpF3tP2BbM1B1DVWHY","pageType":"Documentation","title":"移行後のタスク","description":"Server または Data Center から Cloud に移行したら、これらのタスクを完了してください。","url":"/migration/docs/post-migration-tasks/"},{"id":"4Y9Z6Pua6ZAEQtHYD1nNGT","pageType":"Documentation","title":"Cloud を今すぐ始めましょう","description":"移行後の利用開始とテストに役立つリソース。","url":"/migration/docs/get-started-and-testing-after-you-migrate/"},{"id":"6aZShlTeugXoh49yPa5d8v","pageType":"Documentation","title":"移行のベストプラクティス","description":"移行に適用できるオプションのベストプラクティスのセット。","url":"/migration/docs/migration-best-practices/"}],"confluencePageId":null,"context":{"id":"7j5LyDcLbyrWuTeNGCtgW","type":"contextTheme","docsHomeSlug":"/ja/migration/resources/","icon":{},"deployment":"Not Applicable","hubName":"Migration"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"スペース選択に関する警告","id":"Warnings-related-to-space-selection"},{"title":"移行前チェック","id":"Pre-migration-checks"},{"title":"ステータスをチェックする","id":"Checks-statuses"},{"title":"システムチェック","id":"System-checks"},{"title":"ユーザーとグループのチェック","id":"Users-and-groups-checks"},{"title":"スペースチェック","id":"Space-checks"},{"title":"アプリ固有のチェック","id":"App-specific-checks"},{"title":"移行エラー","id":"Migration-errors"},{"title":"アトラシアンサポートへの問い合わせ方法","id":"How-to-contact-Atlassian-support"},{"title":"詳細情報とサポート","id":"More-information-and-support"}],"url":"/migration/docs/troubleshoot-migration-with-confluence-migration-assistant/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p class='no_split_siblings' data-renderer-start-pos=\"0\">This page will help you troubleshooting problems that you might encounter when using the Confluence Cloud Migration Assistant. </p><h2 id=\"Warnings-related-to-space-selection\">Warnings related to space selection</h2><p class='no_split_siblings' data-renderer-start-pos=\"168\">On the space selection screen, if some space information can't be calculated, the data for such spaces will be displayed as '--' with a warning. In this case, you've two options:</p><ul class=\"ak-ul\"><li><p class='no_split_siblings' data-renderer-start-pos=\"348\">Wait for the next scheduled job to run, where the job runs once every 24 hours. You can then use the updated space data.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"472\">Manually run the job or change the job’s schedule from <strong>Confluence administration</strong> > <strong>Administration</strong> > <strong>Scheduled Jobs</strong>. </p></li></ul><p class='no_split_siblings' data-renderer-start-pos=\"595\">However, before you run a job manually, consider the following from the <strong>Scheduled Jobs</strong> screen:</p><ul class=\"ak-ul\"><li><p class='no_split_siblings' data-renderer-start-pos=\"691\">Review the <strong>Next Execution </strong>date and time. If this time falls within the next 5 to 10 minutes based on the server's local date and time, allow the scheduled job to proceed automatically instead of initiating it manually.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"913\">Check the <strong>Last Execution</strong> date and time. If the server's local time is within 5 to 10 minutes after the <strong>Last Execution</strong> date and time, then delay rerunning the job. This precaution is necessary because ongoing calculations might still be in the background. The <strong>Ended</strong> time shown in the <strong>History</strong> screen only signifies when the job schedule is finished and doesn't guarantee the completion status of the calculations.</p></li></ul><p class='no_split_siblings' data-renderer-start-pos=\"1330\">Based on the above considerations, if you still need to run the job manually, do the following:</p><ol class=\"ak-ol\"><li><p class='no_split_siblings' data-renderer-start-pos=\"1427\">Go to <strong>Confluence administration</strong> > <strong>Administration</strong> > <strong>Scheduled Jobs</strong>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"1497\">In the <strong>Job</strong> column, look for the job <strong>scheduledjob.desc.migration-plugin:interval-space-statistic-calculation</strong>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"1609\">In the <strong>Actions</strong> column for this job, select <strong>Run </strong>to run the job or <strong>Edit </strong>to change the job’s schedule. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://ja.confluence.atlassian.com/conf720/scheduled-jobs-1168862376.html\" title=\"https://ja.confluence.atlassian.com/conf720/scheduled-jobs-1168862376.html\">Learn more about scheduled jobs</a></p></li></ol><h2 id=\"Pre-migration-checks\">Pre-migration checks</h2><p class='no_split_siblings' data-renderer-start-pos=\"1768\">Pre-migration checks are a mandatory step of every migration. They make sure that your configuration is correct and that the data can be migrated to Cloud. <span><a href=\"https://support.atlassian.com/ja/migration/docs/check-for-errors-review-and-run-a-confluence-migration/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Learn how to view pre-migration checks</a></span></p><h3 id=\"Checks-statuses\">Checks statuses</h3><p class='no_split_siblings' data-renderer-start-pos=\"1944\">Here’s a brief description of statuses shown by pre-migration checks.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:40px\"/><col style=\"width:278px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"48\"><p class='no_split_siblings' data-renderer-start-pos=\"2015\"><strong>Symbol</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"328\"><p class='no_split_siblings' data-renderer-start-pos=\"2025\"><strong>Description</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"48\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/6ExmjNhKIsTzuVQpvXHQC0/a8cf4bc4946e2e9c25b6d22e31af1ebf/check_successful\" alt=\"check successful\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"328\"><p class='no_split_siblings' data-renderer-start-pos=\"2045\">The check has passed. You can proceed with your migration.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"48\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/6sBJX90OtjdX8lh9UD5Koq/e1528affe252c018c00e2a475b3b0995/Warning\" alt=\"Expand the warning message to view details and relevant links\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"328\"><p class='no_split_siblings' data-renderer-start-pos=\"2112\">You can proceed with your migration, but you need to be aware of a potential issue. Expand the warning messages to view details.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"48\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/1d5RMC7vnouQnW3u71OWKp/44d53d92fb4ba80842c770934fece749/Error\" alt=\"Expand the error message to view details and relevant links.\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"328\"><p class='no_split_siblings' data-renderer-start-pos=\"2249\">You can’t proceed with your migration until you resolve the error. Expand the error messages to view details.</p></td></tr></tbody></table></div></div><h3 id=\"System-checks\">System checks</h3><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:90px\"/><col style=\"width:193px\"/><col style=\"width:293px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"107\"><p class='no_split_siblings' data-renderer-start-pos=\"2381\"><strong>Message</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"228\"><p class='no_split_siblings' data-renderer-start-pos=\"2392\"><strong>Description</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"345\"><p class='no_split_siblings' data-renderer-start-pos=\"2407\"><strong>Action required</strong></p></th></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"107\"><p class='no_split_siblings' data-renderer-start-pos=\"2428\">The Migration Assistant is not up to date</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"228\"><p class='no_split_siblings' data-renderer-start-pos=\"2473\">This message indicates that the version of the Cloud Migration Assistant that you’re using is out of date.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"345\"><p class='no_split_siblings' data-renderer-start-pos=\"2583\">Update to the latest supported version of the Cloud Migration Assistant.</p></td></tr></tbody></table></div></div><h3 id=\"Users-and-groups-checks\">Users and groups checks</h3><p class='no_split_siblings' data-renderer-start-pos=\"2688\">All users will need to have a valid and unique email address. If we detect invalid emails or multiple users with the same email, you will get an error. You will need to fix these email addresses before you can run your migration.</p><p class='no_split_siblings' data-renderer-start-pos=\"2919\">If you have chosen to migrate all users, we will check to see if you have any groups with the same name already in your Cloud site. If we find groups with the same name, we will merge the users from the Server group into the Cloud group with the same name. You can continue with your migration without fixing this issue, but it’s important to check that this won’t cause permission escalation.</p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p class='no_split_siblings' data-renderer-start-pos=\"3314\">The following groups manage admin access and are <strong>blocklisted.</strong> They will not be migrated at all: "site-admins", "system-administrators", "atlassian-addons", "atlassian-addons-admin". Users in these groups will still be migrated; if you want them to be in one of the blocklisted groups you’ll need to manually add them after migration.</p></div></div><h3 id=\"Space-checks\">Space checks</h3><p class='no_split_siblings' data-renderer-start-pos=\"3665\">If you’re migrating spaces we will check to see if there will be any space key conflicts. If you get an error you can:</p><ul class=\"ak-ul\"><li><p class='no_split_siblings' data-renderer-start-pos=\"3785\">delete duplicate spaces from your Cloud or Server sites</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"3844\">reset your Cloud site</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"3869\">choose not to migrate these spaces by removing them from your migration</p></li></ul><p class='no_split_siblings' data-renderer-start-pos=\"3946\">You will need to resolve any space key conflicts before you can run your migration.</p><h3 id=\"App-specific-checks\">App-specific checks</h3><p class='no_split_siblings' data-renderer-start-pos=\"4052\">The Cloud Migration Assistant lists errors and warnings when it checks apps for any issues that can potentially impact the migration of your apps. Learn more about pre-migration checks for apps</p><p class='no_split_siblings' data-renderer-start-pos=\"4247\"><span><a href=\"https://support.atlassian.com/ja/migration/docs/app-pre-migration-checks/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about pre-migration checks for apps</a></span></p><p class='no_split_siblings' data-renderer-start-pos=\"4250\">We also provide <strong>App vendor checks</strong>, which are checks that app vendors (Marketplace Partners) run on your instance to highlight and provide resolutions steps for issues that may impact the migration of their app’s data to cloud.</p><p class='no_split_siblings' data-renderer-start-pos=\"4478\"><span><a href=\"https://support.atlassian.com/ja/migration/docs/app-vendor-checks/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about app-vendor checks</a></span></p><h3 id=\"Migration-errors\"><strong>Migration errors</strong></h3><p class='no_split_siblings' data-renderer-start-pos=\"4499\">Here’s a list of generic errors shown when a migration fails.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><th rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"4562\"><strong>Error</strong></p></th><th rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"4571\"><strong>Fixes</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"4582\">Error: Failed to add user to groups due to requesting user lacking permissions</p></td><td rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"4664\">This errors occurs because you don’t have organization admin and product admin permissions to the cloud site you are migrating to. Start the migration again after you have the required permissions.</p><p class='no_split_siblings' data-renderer-start-pos=\"4863\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/ja/user-management/docs/give-users-admin-permissions/\" title=\"https://support.atlassian.com/ja/user-management/docs/give-users-admin-permissions/\">Give users admin permissions</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"4897\">Error: Failed to execute export for query</p></td><td rowspan=\"1\" colSpan=\"1\"><ul class=\"ak-ul\"><li><p class='no_split_siblings' data-renderer-start-pos=\"4942\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://ja.confluence.atlassian.com/confkb/too-many-open-files-error-659784628.html\" title=\"https://ja.confluence.atlassian.com/confkb/too-many-open-files-error-659784628.html\">Too many open files error</a></p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"4971\">Not enough space available in the folder <span class=\"code\">/var/atlassian/application-data/confluence/temp/space-export/</span>. You can free up space and try again or export in smaller spaces batches.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"5151\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://ja.confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html\" title=\"https://ja.confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html\">How to fix out of memory errors by increasing available memory</a></p></li></ul></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"5223\">Import to cloud failed. Message: ERROR: duplicate key value violates unique constraint "AO_187CCC_SIDEBAR_LINK_pkey"</p></td><td rowspan=\"1\" colSpan=\"1\"><p class='no_split_siblings' data-renderer-start-pos=\"5343\">Reach out to the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/ja/contact/#/\" title=\"https://support.atlassian.com/ja/contact/#/\">support team</a>. They will make some changes to the cloud site database which will allow migrations to go through.</p></td></tr></tbody></table></div></div><h2 id=\"How-to-contact-Atlassian-support\">How to contact Atlassian support</h2><p class='no_split_siblings' data-renderer-start-pos=\"5513\">If you’re unable to fix the problem using this page, <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/ja/contact/#/\" title=\"https://support.atlassian.com/ja/contact/#/\">contact support</a>.</p><p class='no_split_siblings' data-renderer-start-pos=\"5584\">For a quicker response from the support team, it’s recommended that you share a support zip with the Atlassian Support team. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html\" title=\"https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html\">Learn how to create a Support ZIP</a></p><hr/><h2 id=\"More-information-and-support\">More information and support</h2><p class='no_split_siblings' data-renderer-start-pos=\"5775\">We have a number of channels available to help you with your migration.</p><ul class=\"ak-ul\"><li><p class='no_split_siblings' data-renderer-start-pos=\"5848\">For more migration planning information and FAQs, visit the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/ja/migration/cloud\" title=\"https://www.atlassian.com/ja/migration/cloud\">Atlassian Cloud Migration Center</a>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"5945\">Have a technical issue or need more support with strategy and best practices? <a class=\"sc-eIHaNI fVLHZh\" href=\"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html\" title=\"https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html\">Get in touch</a>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"6040\">Looking for peer advice? Ask the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration\" title=\"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration\">Atlassian Community</a>.</p></li><li><p class='no_split_siblings' data-renderer-start-pos=\"6097\">Want expert guidance? Work with an <a class=\"sc-eIHaNI fVLHZh\" href=\"https://www.atlassian.com/ja/partners/migrate\" title=\"https://www.atlassian.com/ja/partners/migrate\">Atlassian Partner</a>.</p></li></ul><p class='no_split_siblings' data-renderer-start-pos=\"6156\">Support for Atlassian Server products ends in February, 2024. 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data-testid="atlas_link"><span>Atlassian.com</span></a></li></ul></div></div></div></div></div><div class="main-content-container flex-container margin-top-medium"><aside class=""><div class="pagetree-expander" data-testid="pagetree-expander" role="button" tabindex="0" aria-label="open page tree"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M7 7h10a1 1 0 0 1 0 2H7a1 1 0 1 1 0-2zm0 4h10a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2zm0 4h5a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><div class="pagetree pagetree--hidden" data-testid="pagetree"><div class="pagetree__inner"><div class="pagetree__context"><div data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><img class="pagetree__icon" alt="移行" height="40" width="40" /><div><a href="/ja/migration/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">移行</a><p class="pagetree__subhead">関連ドキュメント</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/plan-your-cloud-migration/" data-testid="atlas_link">Cloud 移行を計画する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/compare-cloud-migration-methods/" data-testid="atlas_link">Cloud への移行方法を比較する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/choose-a-cloud-migration-method/" data-testid="atlas_link">Cloud 移行方法を選択する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-using-a-lift-and-shift-method/" data-testid="atlas_link">リフトアンドシフト方式を使用して移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-methods-for-jira/" data-testid="atlas_link">Jira の Cloud 移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-methods-for-confluence/" data-testid="atlas_link">Confluence の Cloud 移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-methods-for-bitbucket/" data-testid="atlas_link">Bitbucket の Cloud 移行方法</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migration-timeline-and-preventing-downtime/" data-testid="atlas_link">移行のタイムラインとダウンタイムの防止</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/clean-up-your-server-instance-before-migration/" data-testid="atlas_link">移行前のインスタンスのクリーンアップ</a></li><li class="pagetree__item "><a href="/ja/migration/docs/reduce-your-migration-downtime/" data-testid="atlas_link">移行のダウンタイムを短縮する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/test-your-server-to-cloud-migration/" data-testid="atlas_link">クラウドへの移行をテストする</a></li><li class="pagetree__item "><a href="/ja/migration/docs/user-acceptance-testing-for-migrations/" data-testid="atlas_link">移行のためのユーザー受け入れテスト</a></li><li class="pagetree__item "><a href="/ja/migration/docs/cloud-migration-trials-for-server-and-data-center-customers/" data-testid="atlas_link">Data Center カスタマーのクラウド移行トライアル</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-to-cloud-with-an-expired-server-license/" data-testid="atlas_link">期限切れの Server ライセンスで Cloud に移行する</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/migrations-trust-and-security-faqs/" data-testid="atlas_link">移行における信頼とセキュリティに関する FAQ</a><ul class="pagetree__list false" style="display:none"></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/user-management-and-migration/" data-testid="atlas_link">ユーザー管理と移行</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/get-started-with-migrating-users-to-atlassian-cloud/" data-testid="atlas_link">Atlassian Cloud へのユーザーの移行を開始する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/plan-your-user-migration/" data-testid="atlas_link">ユーザーの移行を計画する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/user-management-differences-in-cloud-and-server/" data-testid="atlas_link">Atlassian Cloud でのユーザー管理の仕組み</a></li><li class="pagetree__item "><a href="/ja/migration/docs/determine-your-user-migration-strategy/" data-testid="atlas_link">ユーザーの移行戦略の決定</a></li><li class="pagetree__item "><a href="/ja/migration/docs/atlassian-guard-and-cloud-migrations/" data-testid="atlas_link">Atlassian Guard とクラウド IdP が必要かどうかを確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/recommendations-for-scim-provisioning/" data-testid="atlas_link">Atlassian Guard による SCIM プロビジョニングに関する推奨事項</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-groups-and-permissions-are-migrated/" data-testid="atlas_link">重複しているグループ、または再移行されたグループの問題を理解する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/prepare-nested-groups-for-cloud-migration/" data-testid="atlas_link">ネストされたグループの問題について理解する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/assess-and-prepare-your-users-for-migration/" data-testid="atlas_link">メールアドレスを修正してユーザーの評価と準備を行う</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/how-does-user-assessment-work/" data-testid="atlas_link">ユーザー評価はどのように機能しますか?</a></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-your-users-to-find-invalid-and-duplicated-emails/" data-testid="atlas_link">ユーザーを評価して無効なメールアドレスと重複したメールアドレスを見つける</a></li><li class="pagetree__item "><a href="/ja/migration/docs/fix-invalid-email-addresses/" data-testid="atlas_link">シンプルなエクスペリエンスで無効なメールアドレスを修正</a></li><li class="pagetree__item "><a href="/ja/migration/docs/fix-duplicated-email-addresses/" data-testid="atlas_link">シンプルなエクスペリエンスで重複したメールアドレスを修正</a></li><li class="pagetree__item "><a href="/ja/migration/docs/customize-your-users-in-advanced-experience/" data-testid="atlas_link">高度なエクスペリエンスでのユーザーのカスタマイズ</a></li><li class="pagetree__item "><a href="/ja/migration/docs/update-users-based-on-the-csv-file/" data-testid="atlas_link">ユーザーを含む CSV ファイルを編集する方法</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/prepare-users-for-the-migration/" data-testid="atlas_link">移行のためにユーザーを準備する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/review-users-to-trust-email-domains/" data-testid="atlas_link">移行前にメールドメインを確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/resolve-duplicate-group-names-to-avoid-permission-escalation/" data-testid="atlas_link">権限の昇格を防ぐために重複するグループ名を解決する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-if-you-have-enough-cloud-licenses-for-users/" data-testid="atlas_link">ユーザーに対して十分な数のクラウドライセンスがあるかどうか確認する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/set-up-cloud-user-management-for-the-migration/" data-testid="atlas_link">移行に向けてクラウドユーザー管理を設定する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/verify-domains-and-claim-managed-accounts/" data-testid="atlas_link">ドメインを認証して管理対象アカウントを要求する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/prepare-for-atlassian-guard/" data-testid="atlas_link">Atlassian Guard を準備してセットアップする</a></li><li class="pagetree__item "><a href="/ja/migration/docs/choose-the-right-identity-provider-for-the-migration/" data-testid="atlas_link">移行に適した ID プロバイダーを選択する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/set-up-user-provisioning-and-sso-for-the-migration/" data-testid="atlas_link">移行に向けてユーザープロビジョニングと SSO を設定する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-users-to-atlassian-cloud/" data-testid="atlas_link">Atlassian Cloud にユーザーを移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/migrate-users-and-groups-before-other-data/" data-testid="atlas_link">他のデータよりも先にユーザーとグループを移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/review-product-access-for-migrated-groups/" data-testid="atlas_link">移行対象グループの製品アクセス権を確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/reassign-admins-to-blocklisted-admin-groups/" data-testid="atlas_link">ブロックリストに登録されている管理者グループに管理者を再割り当てする</a></li><li class="pagetree__item "><a href="/ja/migration/docs/invite-users-to-atlassian-cloud-after-the-migration/" data-testid="atlas_link">移行後にユーザーを Atlassian Cloud に招待する</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/prepare-and-migrate-your-apps-to-cloud/" data-testid="atlas_link">アプリの評価と移行</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/audit-apps-for-your-migration-to-cloud/" data-testid="atlas_link">Cloud への移行に向けたアプリの監査</a></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-and-migrate-apps-with-the-cloud-migration-assistant/" data-testid="atlas_link">Cloud Migration Assistant でアプリを評価および移行する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/app-specific-migration-guidance/" data-testid="atlas_link">アプリ固有の移行ガイダンス</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/scriptrunner-for-jira/" data-testid="atlas_link">ScriptRunner for Jira</a></li><li class="pagetree__item "><a href="/ja/migration/docs/x-ray-test-management-for-jira/" data-testid="atlas_link">Xray Test Management for Jira</a></li><li class="pagetree__item "><a href="/ja/migration/docs/zephyr-squad/" data-testid="atlas_link">Zephyr Squad</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-apps-with-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant でアプリを評価する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/assess-apps-with-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant でアプリを評価する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/app-pre-migration-checks/" data-testid="atlas_link">アプリの移行前チェック</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/app-vendor-checks/" data-testid="atlas_link">アプリベンダーチェック</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/jira-confluence-and-bitbucket-pre-migration-checklists/" data-testid="atlas_link">移行前チェックリスト</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/jira-pre-migration-checklist/" data-testid="atlas_link">Jira Cloud Migration Assistant の移行前チェックリスト</a></li><li class="pagetree__item "><a href="/ja/migration/docs/confluence-pre-migration-checklist/" data-testid="atlas_link">Confluence の移行前のチェックリスト</a></li><li class="pagetree__item "><a href="/ja/migration/docs/plan-your-bitbucket-server-to-cloud-migration/" data-testid="atlas_link">Bitbucket の移行前チェックリスト</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-is-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant とは</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/how-jira-cloud-migration-assistant-migrates-data/" data-testid="atlas_link">Jira Cloud Migration Assistant がデータを移行する仕組み</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant で移行される情報</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-the-jira-cloud-migration-assistant-links-your-data/" data-testid="atlas_link">Jira Cloud Migration Assistant がデータをリンクする仕組み</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-jira-service-management-customers/" data-testid="atlas_link">Jira Service Management カスタマーの移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-advanced-roadmaps-plans/" data-testid="atlas_link">Advanced Roadmaps プランの移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-users-and-groups/" data-testid="atlas_link">Jira のユーザーとグループの移行方法</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-cross-project-boards-and-filters-are-migrated/" data-testid="atlas_link">ダッシュボード、ボード、フィルターの移行方法</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/update-or-install-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant をアップデートまたはインストールする</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-recommended-jira-data-in-advance/" data-testid="atlas_link">推奨される Jira データを事前に移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/migrate-jira-users-and-groups-in-advance/" data-testid="atlas_link">Jira のユーザーとグループを事前に移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-jira-attachments-in-advance/" data-testid="atlas_link">Jira の添付ファイルを事前に移行する</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-jira-data-using-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant を使用して Jira データを移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/choose-what-jira-data-to-migrate-using-the-assistant/" data-testid="atlas_link">アシスタントを使用する移行オプション</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/" data-testid="atlas_link">移行前チェックとレビューを行ってから、Jira 移行を実行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/manage-and-view-the-details-of-jira-migration-plans/" data-testid="atlas_link">Jira 移行の管理と監視</a></li><li class="pagetree__item "><a href="/ja/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant による移行のトラブルシューティング</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-administering-jira-data-center-and-cloud/" data-testid="atlas_link">Jira Server、Data Center、Cloud の管理上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Jira Cloud Migration Assistant を使用して移行する (レガシー)</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/confluence-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Confluence Cloud Migration Assistant</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/ja/migration/docs/what-is-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant とは</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/how-confluence-cloud-migration-assistant-migrates-data/" data-testid="atlas_link">Confluence Cloud Migration Assistant がデータを移行する仕組み</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-migrates-with-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant で移行される内容</a></li><li class="pagetree__item "><a href="/ja/migration/docs/how-confluence-users-and-groups-are-migrated/" data-testid="atlas_link">Confluence のユーザーとグループの移行方法</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/update-or-install-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant の更新またはインストール</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-for-possible-data-conflicts-when-migrating-confluence/" data-testid="atlas_link">Confluence を移行する際にデータが競合する可能性がないか確認する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migrate-recommended-confluence-data-in-advance/" data-testid="atlas_link">推奨される Confluence データを事前に移行する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/migrate-confluence-users-and-groups-in-advance/" data-testid="atlas_link">Confluence のユーザーとグループを事前に移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-confluence-attachments-in-advance/" data-testid="atlas_link">Confluence の添付ファイルを事前に移行する</a></li></ul></li><li class="pagetree__item "><a href="/ja/migration/docs/migrate-data-using-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Confluence Cloud Migration Assistant を使用してデータを移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-for-errors-review-and-run-a-confluence-migration/" data-testid="atlas_link">エラーをチェックし、確認して Confluence 移行を実行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/manage-and-view-the-details-of-confluence-migration-plans/" data-testid="atlas_link">Confluence 移行の管理と監視</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"></circle></svg></span></div><a href="/ja/migration/docs/troubleshoot-migration-with-confluence-migration-assistant/" data-testid="atlas_link">Confluence Migration Assistant による移行のトラブルシューティング</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-administering-confluence-data-center-and-cloud/" data-testid="atlas_link">Confluence Data Center と Cloud の管理上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-using-confluence-data-center-and-cloud/" data-testid="atlas_link">Confluence Data Center と Cloud の使用上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Confluence Cloud Migration Assistant を使用して移行する (レガシー)</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/bitbucket-cloud-migration-assistant/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/use-the-bitbucket-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant を使用して移行する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/differences-administering-bitbucket-data-center-and-cloud/" data-testid="atlas_link">Bitbucket Data Center と Cloud の管理上の違い</a></li><li class="pagetree__item "><a href="/ja/migration/docs/what-gets-migrated-with-bitbucket-cloud-migration-assistant/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant で移行されるもの</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/post-migration-tasks/" data-testid="atlas_link">移行後のタスク</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/integrate-your-atlassian-products-after-the-migration/" data-testid="atlas_link">移行後にアトラシアン製品を統合する</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/update-product-links-after-the-migration/" data-testid="atlas_link">移行後に製品リンクを更新する</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/what-are-product-links/" data-testid="atlas_link">製品リンクとは</a></li><li class="pagetree__item "><a href="/ja/migration/docs/supported-products-and-types-of-links/" data-testid="atlas_link">サポートされている製品とリンクのタイプ</a></li><li class="pagetree__item "><a href="/ja/migration/docs/examples-and-use-cases-for-updating-product-links/" data-testid="atlas_link">製品リンクを更新する例とユースケース</a></li><li class="pagetree__item "><a href="/ja/migration/docs/update-product-links/" data-testid="atlas_link">製品リンクを更新する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/check-the-status-and-results/" data-testid="atlas_link">ステータスと結果を確認する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/troubleshoot-product-links/" data-testid="atlas_link">製品リンクのトラブルシューティング</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/get-started-and-testing-after-you-migrate/" data-testid="atlas_link">Cloud を今すぐ始めましょう</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/get-your-users-started-in-cloud-after-migrating/" data-testid="atlas_link">移行後に Cloud でユーザーの利用を開始する</a></li><li class="pagetree__item "><a href="/ja/migration/docs/after-migrating-to-bitbucket-cloud/" data-testid="atlas_link">Bitbucket Cloud に移行後</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"></path></svg></span></div><a href="/ja/migration/docs/migration-best-practices/" data-testid="atlas_link">移行のベストプラクティス</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/ja/migration/docs/how-to-speed-up-your-jira-migration/" data-testid="atlas_link">Jira の移行をスピードアップする方法</a></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/ja/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">アトラシアンサポート</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/ja/migration/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">移行に関するリソース</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/ja/migration/docs/confluence-cloud-migration-assistant-to-migrate/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Confluence Cloud Migration Assistant</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Confluence Migration Assistant による移行のトラブルシューティング</h1></div><div class="topic__body"><div><div class="adf__content"><div style="position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden"></div><div style="position:absolute;height:0;width:100%"><object data="about:blank" type="text/html" style="position:absolute;height:0;width:100%" aria-hidden="true" tabindex="-1"></object></div><div class="ak-renderer-wrapper sc-dymIpo gEdAYa"><div></div><div class="sc-kXeGPI fIPKnQ"><div class="ak-renderer-document"><p class="no_split_siblings" data-renderer-start-pos="0">このページは、Confluence Cloud Migration Assistant を使用する際に発生する可能性のある問題のトラブルシューティングにお役立てください。 </p><h2 id="Warnings-related-to-space-selection">スペース選択に関する警告</h2><p class="no_split_siblings" data-renderer-start-pos="168">スペース選択画面では、一部のスペース情報が計算できない場合、そのようなスペースのデータは警告付きで「--」と表示されます。この場合は次の 2 つのオプションがあります。</p><ul class="ak-ul"><li><p class="no_split_siblings" data-renderer-start-pos="348">次に予定されているジョブが実行されるまで待つ (ジョブは 24 時間ごとに実行されます。その後、更新されたスペースデータを使用できます)</p></li><li><p class="no_split_siblings" data-renderer-start-pos="472">[<strong>Confluence 管理</strong>] > [<strong>管理</strong>] > [<strong>予定されたジョブ</strong>] からジョブを手動で実行するか、ジョブのスケジュールを変更する </p></li></ul><p class="no_split_siblings" data-renderer-start-pos="595">ただし、ジョブを手動で実行する前に、[<strong>予定されたジョブ</strong>] 画面で次の点を確認してください。</p><ul class="ak-ul"><li><p class="no_split_siblings" data-renderer-start-pos="691">[<strong>次回実行日時</strong>] の日時を確認する: この時間がサーバーの現地の日時に基づいて現在から 5 〜 10 分以内に収まる場合は、予定されたジョブを手動で開始するのではなく、自動的に処理されるのを待ちます。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="913">[<strong>最終実行日時</strong>] の日時を確認する: サーバーの現地時間が [<strong>最終実行日時</strong>] の日時から 5 〜 10 分後以内の場合は、ジョブの再実行を遅らせます。進行中の計算がまだバックグラウンドで行われている可能性があるため、この予防措置が必要となります。[<strong>履歴</strong>] 画面に表示される [<strong>終了日</strong>] の時間はジョブスケジュールが終了した時点を表したものに過ぎず、計算が完了したことを示すものではありません。</p></li></ul><p class="no_split_siblings" data-renderer-start-pos="1330">上記の点を考慮に入れてもジョブを手動で実行する必要がある場合は、以下を実行します。</p><ol class="ak-ol"><li><p class="no_split_siblings" data-renderer-start-pos="1427">[<strong>Confluence 管理</strong>] > [<strong>管理</strong>] > [<strong>予定されたジョブ</strong>] に移動します。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="1497">[<strong>ジョブ</strong>] 列で [<strong>scheduledjob.desc.migration-plugin:interval-space-statistic-calculation</strong>] というジョブを見つけます。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="1609">このジョブの [<strong>アクション</strong>] 列で、[<strong>実行</strong>] を選択してジョブを実行するか、[<strong>編集</strong>] を選択してジョブのスケジュールを変更します。予定されたジョブの詳細については<a class="sc-eIHaNI fVLHZh" href="https://ja.confluence.atlassian.com/conf720/scheduled-jobs-1168862376.html" title="https://ja.confluence.atlassian.com/conf720/scheduled-jobs-1168862376.html">こちら</a>をご確認ください。</p></li></ol><h2 id="Pre-migration-checks">移行前チェック</h2><p class="no_split_siblings" data-renderer-start-pos="1768">移行前チェックは、すべての移行で必須のステップです。ここでは、設定が正しく行われており、データを Cloud に移行できることを確認します。<span><a href="https://support.atlassian.com/ja/migration/docs/check-for-errors-review-and-run-a-confluence-migration/" data-testid="sac-link-extension" target="_blank" rel="noopener noreferrer">移行前チェックの表示方法をご確認ください。</a></span></p><h3 id="Checks-statuses">ステータスをチェックする</h3><p class="no_split_siblings" data-renderer-start-pos="1944">ここでは、移行前チェックで表示されるステータスを簡単にご説明します。</p><div class="pm-table-container " data-layout="default" style="width:inherit"><div class="pm-table-wrapper"><table data-number-column="false"><colgroup><col style="width:40px" /><col style="width:278px" /></colgroup><tbody><tr><th rowspan="1" colspan="1" data-colwidth="48"><p class="no_split_siblings" data-renderer-start-pos="2015"><strong>記号</strong></p></th><th rowspan="1" colspan="1" data-colwidth="328"><p class="no_split_siblings" data-renderer-start-pos="2025"><strong>説明 </strong></p></th></tr><tr><td rowspan="1" colspan="1" data-colwidth="48"><div class="ak-renderer-extension " style="width:100%" data-layout="default"><div class="ak-renderer-extension-overflow-container"><div style="text-align:center"><img style="max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px" src="//images.ctfassets.net/zsv3d0ugroxu/6ExmjNhKIsTzuVQpvXHQC0/a8cf4bc4946e2e9c25b6d22e31af1ebf/check_successful" alt="チェックに成功しました。" /></div></div></div></td><td rowspan="1" colspan="1" data-colwidth="328"><p class="no_split_siblings" data-renderer-start-pos="2045">チェックに合格しました。移行を続行できます。</p></td></tr><tr><td rowspan="1" colspan="1" data-colwidth="48"><div class="ak-renderer-extension " style="width:100%" data-layout="default"><div class="ak-renderer-extension-overflow-container"><div style="text-align:center"><img style="max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px" src="//images.ctfassets.net/zsv3d0ugroxu/6sBJX90OtjdX8lh9UD5Koq/e1528affe252c018c00e2a475b3b0995/Warning" alt="警告メッセージを展開して詳細と関連リンクを表示する" /></div></div></div></td><td rowspan="1" colspan="1" data-colwidth="328"><p class="no_split_siblings" data-renderer-start-pos="2112">移行を続行できますが、潜在的な問題に注意する必要があります。警告メッセージを展開すると詳細が表示されます。</p></td></tr><tr><td rowspan="1" colspan="1" data-colwidth="48"><div class="ak-renderer-extension " style="width:100%" data-layout="default"><div class="ak-renderer-extension-overflow-container"><div style="text-align:center"><img style="max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px" src="//images.ctfassets.net/zsv3d0ugroxu/1d5RMC7vnouQnW3u71OWKp/44d53d92fb4ba80842c770934fece749/Error" alt="エラーメッセージを展開して詳細と関連リンクを表示する" /></div></div></div></td><td rowspan="1" colspan="1" data-colwidth="328"><p class="no_split_siblings" data-renderer-start-pos="2249">エラーが解決されるまで、移行を続行できません。エラーメッセージを展開すると詳細が表示されます。</p></td></tr></tbody></table></div></div><h3 id="System-checks">システムチェック</h3><div class="pm-table-container " data-layout="default" style="width:inherit"><div class="pm-table-wrapper"><table data-number-column="false"><colgroup><col style="width:90px" /><col style="width:193px" /><col style="width:293px" /></colgroup><tbody><tr><th rowspan="1" colspan="1" data-colwidth="107"><p class="no_split_siblings" data-renderer-start-pos="2381"><strong>メッセージ</strong></p></th><th rowspan="1" colspan="1" data-colwidth="228"><p class="no_split_siblings" data-renderer-start-pos="2392"><strong>説明 </strong></p></th><th rowspan="1" colspan="1" data-colwidth="345"><p class="no_split_siblings" data-renderer-start-pos="2407"><strong>必要なアクション</strong></p></th></tr><tr><th rowspan="1" colspan="1" data-colwidth="107"><p class="no_split_siblings" data-renderer-start-pos="2428">Migration Assistant が最新ではありません。</p></th><td rowspan="1" colspan="1" data-colwidth="228"><p class="no_split_siblings" data-renderer-start-pos="2473">このメッセージは、使用している Cloud Migration Assistant が最新版ではないことを示しています。</p></td><td rowspan="1" colspan="1" data-colwidth="345"><p class="no_split_siblings" data-renderer-start-pos="2583">サポートされている最新版の Cloud Migration Assistant にアップデートしてください。</p></td></tr></tbody></table></div></div><h3 id="Users-and-groups-checks">ユーザーとグループのチェック</h3><p class="no_split_siblings" data-renderer-start-pos="2688">すべてのユーザーは、有効で一意なメールアドレスを持っている必要があります。無効なメールアドレスや複数のユーザーが同じメールアドレスを使用していることが検出された場合は、エラーが表示されます。移行を実行する前に、これらのメールアドレスを修正する必要があります。</p><p class="no_split_siblings" data-renderer-start-pos="2919">すべてのユーザーを移行することを選択した場合は、Cloud サイトに同名のグループがないかどうかが確認されます。同名のグループが見つかった場合は、Server グループのユーザーが同名の Cloud グループにマージされます。この問題は修正せずに続行できますが、権限昇格が行われていないことを確認することをお勧めします。</p><div style="background:#DEEBFF" class="ak-editor-panel" data-panel-type="info"><span style="color:#0052CC" class="ak-editor-panel__icon"><span class="sc-bnXvFD jjYaPd" role="img" aria-label="Panel info"><svg width="24" height="24" viewbox="0 0 24 24" focusable="false" role="presentation"><path d="M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z" fill="currentColor" fill-rule="evenodd"></path></svg></span></span><div class="ak-editor-panel__content"><p class="no_split_siblings" data-renderer-start-pos="3314">次のグループは管理者アクセスを管理しているため、<strong>ブロックリスト</strong>に登録済みです。これらのグループは一切移行されません: "site-admins"、"system-administrators"、"atlassian-addons"、 "atlassian-addons-admin"。上記のグループのユーザーは引き続き移行されますが、ユーザーをいずれかのブロックリストグループに追加する場合は、移行後に手動で追加する必要があります。</p></div></div><h3 id="Space-checks">スペースチェック</h3><p class="no_split_siblings" data-renderer-start-pos="3665">スペースを移行する場合、スペースキーの競合が確認されます。エラーが発生した場合、次のいずれかを行えます。</p><ul class="ak-ul"><li><p class="no_split_siblings" data-renderer-start-pos="3785">Cloud または Server の各サイトから重複スペースを削除する</p></li><li><p class="no_split_siblings" data-renderer-start-pos="3844">Cloud サイトをリセットする</p></li><li><p class="no_split_siblings" data-renderer-start-pos="3869">対象のスペースを移行から削除することで、移行を取りやめる</p></li></ul><p class="no_split_siblings" data-renderer-start-pos="3946">移行を実行するには、スペースキーのすべての競合を解決する必要があります。</p><h3 id="App-specific-checks">アプリ固有のチェック</h3><p class="no_split_siblings" data-renderer-start-pos="4052">Cloud Migration Assistant は、アプリの移行に影響する可能性のある問題がないか、アプリをチェックする際に、エラーと警告を一覧表示します。アプリの移行前チェックに関する詳細をご確認ください。</p><p class="no_split_siblings" data-renderer-start-pos="4247"><span><a href="https://support.atlassian.com/ja/migration/docs/app-pre-migration-checks/" data-testid="sac-link-extension" target="_blank" rel="noopener noreferrer">アプリの移行前チェックに関する詳細をご確認ください。</a></span></p><p class="no_split_siblings" data-renderer-start-pos="4250">また、<strong>アプリベンダーチェック</strong>も提供しています。これは、アプリベンダー (Marketplace パートナー) がインスタンスで実行するチェックで、アプリのデータをクラウドへ移行する際に影響する可能性のある問題を特定して、解決手順を提示します。</p><p class="no_split_siblings" data-renderer-start-pos="4478"><span><a href="https://support.atlassian.com/ja/migration/docs/app-vendor-checks/" data-testid="sac-link-extension" target="_blank" rel="noopener noreferrer">アプリベンダーチェックに関する詳細をご確認ください。</a></span></p><h3 id="Migration-errors"><strong>移行エラー</strong></h3><p class="no_split_siblings" data-renderer-start-pos="4499">これは、移行が失敗した場合に表示される一般的なエラーのリストです。</p><div class="pm-table-container " data-layout="default" style="width:inherit"><div class="pm-table-wrapper"><table data-number-column="false"><tbody><tr><th rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="4562"><strong>エラー</strong></p></th><th rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="4571"><strong>修正</strong></p></th></tr><tr><td rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="4582">Error: Failed to add user to groups due to requesting user lacking permissions (エラー: リクエストしたユーザーには権限がないため、ユーザーをグループに追加できませんでした)</p></td><td rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="4664">このエラーは、移行先のクラウドサイトに対する組織管理者と製品管理者の権限がないために発生します。必要な権限を取得してから、移行をやり直してください。</p><p class="no_split_siblings" data-renderer-start-pos="4863"><a class="sc-eIHaNI fVLHZh" href="https://support.atlassian.com/ja/user-management/docs/give-users-admin-permissions/" title="https://support.atlassian.com/ja/user-management/docs/give-users-admin-permissions/">ユーザーに管理者権限を付与する</a></p></td></tr><tr><td rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="4897">Error: Failed to execute export for query (エラー: クエリのエクスポートを実行できませんでした)</p></td><td rowspan="1" colspan="1"><ul class="ak-ul"><li><p class="no_split_siblings" data-renderer-start-pos="4942"><a class="sc-eIHaNI fVLHZh" href="https://ja.confluence.atlassian.com/confkb/too-many-open-files-error-659784628.html" title="https://ja.confluence.atlassian.com/confkb/too-many-open-files-error-659784628.html">Too many open files エラー</a></p></li><li><p class="no_split_siblings" data-renderer-start-pos="4971">フォルダー <span class="code">/var/atlassian/application-data/confluence/temp/space-export/</span> に十分な容量がありません。空き容量を増やしてから再試行するか、小分けにしたバッチでエクスポートしてください。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="5151"><a class="sc-eIHaNI fVLHZh" href="https://ja.confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html" title="https://ja.confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html">利用可能なメモリを増やして out of memory エラーを修正する方法</a></p></li></ul></td></tr><tr><td rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="5223">Import to cloud failed.Message: ERROR: duplicate key value violates unique constraint "AO_187CCC_SIDEBAR_LINK_pkey" (クラウドへのインポートに失敗しました。メッセージ: エラー: 重複するキー値が一意制約に違反しています "AO_187CCC_SIDEBAR_LINK_pkey")</p></td><td rowspan="1" colspan="1"><p class="no_split_siblings" data-renderer-start-pos="5343"><a class="sc-eIHaNI fVLHZh" href="https://support.atlassian.com/ja/contact/#/" title="https://support.atlassian.com/ja/contact/#/">サポートチーム</a>にお問い合わせください。移行を可能にするために、クラウドサイトのデータベースにいくつかの変更が加えられます。</p></td></tr></tbody></table></div></div><h2 id="How-to-contact-Atlassian-support">アトラシアンサポートへの問い合わせ方法</h2><p class="no_split_siblings" data-renderer-start-pos="5513">このページを参照しても問題を解決できない場合は、<a class="sc-eIHaNI fVLHZh" href="https://support.atlassian.com/ja/contact/#/" title="https://support.atlassian.com/ja/contact/#/">サポートにお問い合わせください</a>。</p><p class="no_split_siblings" data-renderer-start-pos="5584">サポートチームが迅速に対応できるように、サポート zip をアトラシアンサポートチームと共有することをおすすめします。<a class="sc-eIHaNI fVLHZh" href="https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html" title="https://ja.confluence.atlassian.com/support/create-a-support-zip-790796819.html">サポート zip の作成方法をご確認ください。</a></p><hr /><h2 id="More-information-and-support">詳細情報とサポート</h2><p class="no_split_siblings" data-renderer-start-pos="5775">移行をサポートする多数のチャンネルをご用意しています。</p><ul class="ak-ul"><li><p class="no_split_siblings" data-renderer-start-pos="5848">移行の詳細な計画情報や FAQ については、<a class="sc-eIHaNI fVLHZh" href="https://www.atlassian.com/ja/migration/cloud" title="https://www.atlassian.com/ja/migration/cloud">Atlassian Cloud 移行センター</a>を参照してください。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="5945">技術的な問題が発生していたり、戦略やベストプラクティスで支援が必要な場合、<a class="sc-eIHaNI fVLHZh" href="https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html" title="https://ja.confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html">お問い合わせください</a>。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="6040">また、<a class="sc-eIHaNI fVLHZh" href="https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration" title="https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration">アトラシアンコミュニティ</a>もご利用ください。</p></li><li><p class="no_split_siblings" data-renderer-start-pos="6097">エキスパートによる支援が必要な場合、<a class="sc-eIHaNI fVLHZh" href="https://www.atlassian.com/ja/partners/migrate" title="https://www.atlassian.com/ja/partners/migrate">アトラシアンパートナー</a>にご相談ください。</p></li></ul><p class="no_split_siblings" data-renderer-start-pos="6156">アトラシアンサーバー製品のサポートは 2024 年 2 月に終了します。<a class="sc-eIHaNI fVLHZh" href="https://www.atlassian.com/ja/migration/assess/journey-to-cloud" title="https://www.atlassian.com/ja/migration/assess/journey-to-cloud">サーバーのサポート終了スケジュール</a>で詳細をご参照ください。</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">この内容はお役に立ちましたか?</p><button class="feedback__yes-button sc-jKJlTe dnzyaD" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 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Confluence Cloud Migration Assistant による移行のトラブルシューティング | アトラシアン サポート

Confluence Cloud Migration Assistant による移行のトラブルシューティング | アトラシアンサポート