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Zendesk vs. Front: A comprehensive comparison guide for 2024
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data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Zendesk vs. Front</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Software focused on the customer experience (CX) can help you provide exceptional support now and in the future. Learn how Zendesk vs. Front compare.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/in/register/#step-1" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start your free trial</a><a href="/in/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskvsfront.png" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk vs. Front: A comprehensive guide</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Last updated<!-- --> <!-- -->January 26, 2025</p><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In the <a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Customer Experience Trends Report 2023<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, 70 percent of business leaders expect agents to increase their roles and responsibilities. With increased capacity comes the need for scalability—and a solution that grows with your support team.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Compared with Front, Zendesk offers a more complete <a target="_blank" rel="noopener noreferrer" href="/in/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service solution<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, with built-in best practices to help you deliver a differentiated <a target="_blank" rel="noopener noreferrer" href="/in/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience (CX)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> at scale. Plus, Zendesk is exclusively focused on the CX—meaning we have the expertise to understand which tools simplify serving customers while boosting the agent experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Let’s compare Zendesk with Front and see which software comes out on top.</p><img alt="Reasons to pick Zendesk over Front" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskvsfront1.png" width="100%"/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Zendesk is a proven leader in customer service</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk has more than 15 years of experience specializing in <a target="_blank" rel="noopener noreferrer" href="/in/blog/customer-service-skills/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and is trusted by 160,000+ companies, like <a target="_blank" rel="noopener noreferrer" href="/in/customer/uber/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Uber<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="/in/customer/four-seasons-hotels-and-resorts/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Four Seasons<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Additionally, <a target="_blank" rel="noopener noreferrer" href="/in/blog/gartner-magic-quadrant-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gartner ranked<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> Zendesk #1 in Digital Customer Service.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Front doesn't exclusively focus on CX, meaning its customer base of around 8,000 businesses won't get the same level of customer service expertise as they do with Zendesk.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Zendesk offers a more scalable product</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is backed by multiple proof points and <a target="_blank" rel="noopener noreferrer" href="/in/why-zendesk/customers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer success stories<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> from many of our paying customers. From startups and small and medium-sized businesses (SMBs) to large enterprises, Zendesk scales seamlessly with your business as it grows.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Front’s limited integration marketplace and <a href="#At-a-glance comparison: Zendesk vs. Front" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">lack of fundamental tools</a> makes it difficult to extend the capabilities of your product, hindering scalability.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Zendesk can deliver a better ROI</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers everything you need to deliver great <a target="_blank" rel="noopener noreferrer" href="/in/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> from day one. By investing in software that’s built to last, Zendesk eliminates costs associated with switching products. Our specialized community of thought leaders and dedicated support are also there to help you continuously maximize your ROI with best practices.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Front’s lower ROI results from lack of scale, limited native integrations, and <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/front/reviews/front-review-8136888" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customers<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> switching to a different product to meet their needs.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">More in this guide:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#At-a-glance comparison: Zendesk vs. Front" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">At-a-glance comparison: Zendesk vs. Front</a> </li><li><a href="#Zendesk vs. Front: Features comparison" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk vs. Front: Features comparison</a> </li><li><a href="#Pricing plans: Front vs. Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pricing plans: Front vs. Zendesk</a> </li><li><a href="#Customer stories" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer stories</a> </li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a> </li><li><a href="#Ready to try Zendesk?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ready to try Zendesk?</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="At-a-glance comparison: Zendesk vs. Front"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">At-a-glance comparison: Zendesk vs. Front</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Our chart breaks down benefits, features, and capabilities so you can compare Zendesk and Front at a glance. Our analysis is based on user reviews, our customers' experiences, and deep research by our product team.</p><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><div style="text-align:center"><strong>What you need to deliver the best customer experience</strong></div></th><th><div style="text-align:center"><strong>Critical capabilities</strong></div></th><th><div style="text-align:center"><strong>Zendesk</strong></div></th><th><div style="text-align:center"><strong>Front</strong></div></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vendor performance</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Analyst rating</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Leader</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">N/A</p> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Focus</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Best of breed in customer service</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Broad focus</p> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">High customer satisfaction at scale</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Time to value and total cost of ownership (TCO)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Easy setup</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Easy adoption</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Low implementation cost</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Low short-term TCO</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Long-term value</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Low long-term TCO</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unified omnichannel experience</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unified omnichannel status + workflows</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unified omnichannel customer experience</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unified omnichannel agent interface</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unified omnichannel analytics</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Frictionless agent experience</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Real-time agent workspace</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Customizable agent workspace</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Customizable agent workspace</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Single browser tab agent experience</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Powerful workflow/automation tools</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sophisticated automation + workflows (SLAs, OLAs)</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Flexible routing/assignment options</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Intelligent triage</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Intelligent self-service content gap identification</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sophisticated self-service content management + workflows</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Actionable insights</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Custom metrics</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Custom reports</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Custom dashboards</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Custom attribution</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Custom correlation</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Robust integrations</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Highly rated integrations</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reliability</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Customer proof points</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Broad set of API endpoints</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Only server-side CTI app necessary</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Success + support</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Leading customer community + events</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Support</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Designated success</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Local account resources</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reliable + secure platform</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reliability + scalability</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HIPAA compliant</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Data locality</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✔</div> </td></tr><tr><td> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">3-tiered GDPR protection</p> </td><td> <div style="text-align:center">✔</div> </td><td> <div style="text-align:center">✘</div> </td></tr></tbody></table> </div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Zendesk vs. Front: Features comparison"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk vs. Front: Features comparison</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Features can be the differentiator between good software and the right software for your business. See how Zendesk vs. Front compare.</p> <div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:0" role="button" tabindex="0" aria-controls=":R76ie76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. Omnichannel support</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:0" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="/in/blog/omnichannel-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Omnichannel support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> means meeting customers where they are by providing their preferred communication channel and fostering consistent, convenient customer service.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> helps you deliver an omnichannel experience with our <a target="_blank" rel="noopener noreferrer" href="/in/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Agent Workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. <strong>This interface allows agents to move across channels seamlessly, handling several live and continuous conversations simultaneously.</strong> Some channels include:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="/in/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voice<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/in/service/ticketing-system/email-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Email<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Live chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and social messaging (like <a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>)<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/in/service/ticketing-system/social-media-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Social media<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/in/service/voice/text/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SMS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Shared inboxes, like Front's, are not an equivalent to dynamic and customizable customer support platforms. Front’s shared inbox <a target="_blank" rel="noopener noreferrer" href="https://www.getapp.com/collaboration-software/a/front/reviews/a21eaf4a54/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">lacks functionality<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and creates an inefficient agent experience. For businesses looking for a true omnichannel solution that focuses on CX, consider moving away from Front.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:1" role="button" tabindex="0" aria-controls=":R76ie76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. Case management and cross-team collaboration</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:1" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> has an <a target="_blank" rel="noopener noreferrer" href="/in/service/help-desk-software/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">efficient ticketing system<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that makes case management easy for agents to <strong>organize and track tickets from an omnichannel agent workspace</strong>. Within the single view, agents can access relevant customer data, prior conversations from across channels, and collaboration tools like <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408844206746-About-side-conversations" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">side conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. This enables agents to talk about the issue, brainstorm ideas about possible solutions, or get approvals from management without the discussion getting saved onto the main ticket.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Front’s</strong> case management runs through a shared inbox that doesn’t have the features or organizational benefits that Zendesk has. It’s been noted that <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/front/reviews/front-review-8399672" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Front experiences issues<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> with communication, with messages often delayed or failing to send entirely.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:2" role="button" tabindex="0" aria-controls=":R76ie76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. Integrations + 360 degree customer view</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:2" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> integrates with <strong>over <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">1,600 pre-built apps and integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></strong> in the <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, such as marketing automation tools, billing systems, and <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/sell/crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sales CRMs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Our easy-to-use integrations enable teams to streamline data to build a 360-degree customer view and customize our software to their specific needs. This complete view helps <strong>break down data silos between departments</strong> and provides the context needed to personalize each customer interaction.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Front</strong>’s help desk offers a more <a target="_blank" rel="noopener noreferrer" href="https://front.com/product/integrations-api" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">limited selection of pre-built integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, with just over 100 in its marketplace. One customer review discusses that many of their integrations must go through a third party that <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/front/reviews/front-review-7573324" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">doesn’t offer high-level integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Another review mentions a <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/front/reviews/front-review-7762065" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">lack of enterprise integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, while yet another says their <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/front/reviews/front-review-7210116" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">integrations do not have the capabilities<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to complete the desired task.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:3" role="button" tabindex="0" aria-controls=":R76ie76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. Reporting and analytics</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:3" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> features a robust set of <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">advanced reporting and analytics tools<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that allow you to</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>uncover <a target="_blank" rel="noopener noreferrer" href="/in/blog/consumer-insights/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer insights<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and key performance indicators (KPIs) to improve the customer experience and streamline operations</strong>. With Zendesk, you get reporting and analytics features like:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Pre-built dashboards</strong> that work right out of the box.<!-- --> <br/> </li><li><strong>Point-and-click customizable dashboards</strong> allow you to tailor your experience to display only the metrics, charts, and filters you want to see.<!-- --> <br/> </li><li><strong>Real-time and historical data</strong> to see live metrics and compare them to past trends.<!-- --> <br/> </li><li><strong>Custom attribution and correlation</strong> for more advanced data discovery and visualization<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Front</strong> also features analytics tools. You get basic reporting capabilities, like the number of messages sent and average reply time. However, it doesn’t support more advanced reporting functionality like custom attribution and correlation.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:4" role="button" tabindex="0" aria-controls=":R76ie76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. AI and automation</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:4" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> continuously adopts the latest and most beneficial AI and automation technology to keep leading the charge in customer service. <a target="_blank" rel="noopener noreferrer" href="/in/service/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> offers features like:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Intelligent routing</strong> to direct tickets to the appropriate agent to handle and prioritize the ticket based on predetermined criteria.<!-- --> <br/> </li><li><strong><a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI chatbots<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></strong>, pre-trained to handle common issues for customer service. Plus, they work right out of the box, saving users hours of manual setup.<!-- --> <br/> </li><li><strong>Generative AI</strong> that acts as an agent assistant can detect customer intent, sentiment, and language of the interaction and suggest responses or recommend the best course of action to reach a resolution.<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Front</strong> doesn’t offer native AI technology but recently introduced a few AI capabilities with an <a target="_blank" rel="noopener noreferrer" href="https://front.com/blog/introducing-new-ai-capabilities-in-front-using-chatgpts-api" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">integration with the ChatGPT API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (application programming interface). The add-on is limited, only using AI to draft responses using customer context and summaries of long conversations.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:5" role="button" tabindex="0" aria-controls=":R76ie76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. Knowledge base and self-service</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:5" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> features a powerful set of <a target="_blank" rel="noopener noreferrer" href="/in/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-service software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, such as <a target="_blank" rel="noopener noreferrer" href="/in/service/help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help centers<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/in/service/community-forum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">community forums<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, customer portals, and chatbots that can help customers find relevant support articles.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk also has <a target="_blank" rel="noopener noreferrer" href="/in/service/help-center/knowledge-management-tools/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge management tools<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to help agents create and update content. For example, <strong>Content Cues</strong>, is an AI-powered feature that can share relevant articles inside support tickets and flag outdated content and content gaps in your <a target="_blank" rel="noopener noreferrer" href="/in/service/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">On the other hand, <strong>Front’s</strong> self-service options are limited as it doesn’t have a practical way to manage knowledge base content, such as Content Cues.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:6" role="button" tabindex="0" aria-controls=":R76ie76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. Unified agent workspace</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:6" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The <a target="_blank" rel="noopener noreferrer" href="/in/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Agent Workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> is an intuitive interface that <strong>provides everything the customer service rep needs to support the customer request, all in one place</strong>. The unified workspace allows agents to:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Move seamlessly between communication channels.<!-- --> </li><li>View customer context.<!-- --> </li><li>Get AI-powered assistance from the context panel.<!-- --> </li><li>Collaborate with internal teams.<!-- --> </li><li>Track and respond to conversations with live updates.<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In comparison, <strong>Front’s workspace</strong> doesn’t match the agent experience that Zendesk provides. It lacks some interface elements that can be frustrating to support agents, is <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/front/reviews/front-review-4324261" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">not user-friendly<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and doesn’t seamlessly sync with Gmail and Google Calendar.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R76ie76:--trigger:7" role="button" tabindex="0" aria-controls=":R76ie76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. Multibrand</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R76ie76:--panel:7" aria-hidden="true" aria-labelledby=":R76ie76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Larger enterprises that <a target="_blank" rel="noopener noreferrer" href="/in/blog/introducing-multibrand/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">manage multiple brands<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> need to maintain their look, tone, and messaging consistency across channels, social media, and contact points.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> provides a customer service solution that allows you to manage multiple brands seamlessly across email, <a target="_blank" rel="noopener noreferrer" href="/in/service/help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">live chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and social messaging apps—like <a href="/in/blog/expanding-omnichannel-support-whatsapp/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">omnichannel support for WhatsApp</a>, <a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">X<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and <a target="_blank" rel="noopener noreferrer" href="/in/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Agents can even set branding as a ticket value and add it to all tickets associated with the brand. They can search for and filter tickets by brand or set the brand in business rules to help streamline workflows in tools like pre-written responses, views, triggers, automations, and reporting.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Front</strong> lacks a multi-brand feature. With a shared inbox, agents may have to tag and sort emails manually to keep multiple brands organized, which can mean that agents dedicate precious time to this tedious task rather than focusing on the customer experience.</p></div></section></div></div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Pricing plans: Front vs. Zendesk"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Pricing plans: Front vs. Zendesk</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Compare the pricing plans of Front vs. Zendesk.</p><div style="text-align:center"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Zendesk vs. Front: Pricing plans</h4></div> <div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><div style="text-align:center"><strong>Zendesk</strong></div></th><th><div style="text-align:center"><strong>Front</strong></div></th></tr></thead><tbody><tr><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Support Team:</strong> $19 per agent/month<!-- --> </li><li><strong>Support Professional:</strong> $55 per agent/month<!-- --> </li><li><strong>Support Enterprise:</strong> $115 per agent/month<!-- --> </li></ul> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Starter:</strong> $19 per seat/month<!-- --> </li><li><strong>Growth:</strong> $59 per seat/month<!-- --> </li><li><strong>Scale:</strong> $99 per seat/month<!-- --> </li><li><strong>Premier:</strong> $229 per seat/month<!-- --> </li></ul> </td></tr></tbody></table> </div> <br/> <div style="text-align:center">*Plans are billed annually.</div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk and Front have similar pricing tiers, so focusing on factors like <a target="_blank" rel="noopener noreferrer" href="/in/blog/the-hidden-costs-of-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hidden costs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, ease of implementation, and scalability can surface the total cost of ownership.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With Zendesk, businesses get an intuitive system that <strong>sets up quickly</strong>, allowing agents to use it from day one. When business needs change, Zendesk allows you to <strong>adapt with plug-and-play integrations</strong> and <strong>no-code customizations</strong>. Plus, <strong>we offer an elite support team</strong> that helps you get the most out of your software.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses looking for a solution focused on customer service often outgrow platforms limited to shared inboxes. This can lead to a “rip and replace” situation, adding additional unplanned costs. As previously mentioned, Front can be challenging to scale because it lacks certain capabilities that fast growing teams need, such as limited channels, missing fundamentals, and limited pre-built integrations, which drives up costs.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Customer stories"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Customer stories</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">See what customers say about switching to Zendesk.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Georgia Housing Voucher Program (GHVP)</h3> <img alt="Georgia Housing Voucher Program's Director, Office of Supportive Housing quote" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskvsfront3.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Who is Georgia Housing Voucher Program (GHVP)?</strong> <a target="_blank" rel="noopener noreferrer" href="/in/customer/georgia-housing-voucher-program/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">GHVP<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> is a state-funded program that provides permanent supportive housing for unsheltered people with psychiatric disabilities.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>What were the pain points?</strong> GHVP's program is complex, with many moving parts and collaborators. It relied on email and shared inboxes to manage requests that required careful coordination and crucial, time-sensitive communication.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">However, instead of streamlining the process, their shared inbox created a disorganized and chaotic communication environment that lacked transparency and resulted in information gaps, losses, and errors.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Why did GHVP pick Zendesk?</strong> GHVP chose Zendesk to streamline and centralize communications in a single view. Additionally, Zendesk supported GHVP with benefits such as:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Cost-effectiveness<!-- --> </li><li>Ease of implementation<!-- --> </li><li>Adaptability and agility<!-- --> </li><li>Ability to meet state and federal security and compliance (including HIPAA)<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>What were the results?</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Increased oversight and full visibility of internal and external communications<!-- --> </li><li>Improved collaboration<!-- --> </li><li>Eliminated missed emails<!-- --> </li><li>Modernized GHVP’s service system<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Frequently asked questions"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions (FAQ)</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Check out our FAQ section for more information on Zendesk.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56le76:--trigger:0" role="button" tabindex="0" aria-controls=":R56le76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Who is the main competitor of Zendesk?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56le76:--panel:0" aria-hidden="true" aria-labelledby=":R56le76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As the #1 ranked <a target="_blank" rel="noopener noreferrer" href="/in/newsroom/articles/g2-awards-2023/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Best Software Product, Best Customer Service Product, and Best Product for Mid-Market of 2023 by G2<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, Zendesk is the software to beat. Zendesk is a trusted leader in customer service and the only software focused exclusively on CX, earning the top spot will be a challenge for competitors.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As WWE legend Ric Flair says, “To be the man, you gotta beat the man.” Good luck.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56le76:--trigger:1" role="button" tabindex="0" aria-controls=":R56le76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Does Zendesk offer a shared inbox?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56le76:--panel:1" aria-hidden="true" aria-labelledby=":R56le76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Rather than providing customers with a shared inbox—and the limitations of that feature—Zendesk offers a unified omnichannel workspace. This interface consolidates everything agents need to deliver an exceptional customer experience into a single view.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">That includes customer context, history, interactions, personal data, ticket information, collaboration tools, and AI tools and capabilities, so your agents can focus on service instead of wasting time toggling between apps and systems.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="/in/blog/how-to-move-beyond-email-to-the-cloud/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about how to migrate your shared inbox to Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56le76:--trigger:2" role="button" tabindex="0" aria-controls=":R56le76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">If I’m an SMB, is Zendesk still right for me?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56le76:--panel:2" aria-hidden="true" aria-labelledby=":R56le76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">TL;DR: Yes, Zendesk is built to meet the needs of businesses of all sizes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is an easy to use, agile system that scales with businesses of all sizes—from startups to enterprises. No matter your need, Zendesk has a proven track record of helping businesses achieve their goals and offers a plethora of <a target="_blank" rel="noopener noreferrer" href="/in/why-zendesk/customers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer success stories<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> as proof.</p></div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Ready to try Zendesk?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Ready to try Zendesk?"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is a proven leader in CX, offers a more scalable product, and can deliver a better ROI than Front. That makes us the right customer service solution to take your business to a new level.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers a risk-free, 14-day trial that lets you unlock the entire suite of features. That way, you can experience our software's benefits and ease of use from day one—so you can feel confident creating a lifelong relationship with Zendesk.</p> <div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/in/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk vs. the rest: How competitors stack up</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Compare Zendesk to other software with these additional guides and resources.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/in/service/comparison/zendesk-vs-freshdesk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Freshdesk</span></a><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/in/service/comparison/zendesk-vs-hubspot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. HubSpot</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><a href="/in/service/comparison/zendesk-vs-help-scout/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Help Scout</span></a><a href="/in/service/comparison/zendesk-vs-jira-service-desk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Jira Service Desk</span></a><a href="/in/service/comparison/zendesk-vs-intercom/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Intercom</span></a><a href="/in/service/comparison/zendesk-vs-kustomer/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Kustomer</span></a><a href="/in/service/comparison/zendesk-vs-salesforce/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Salesforce</span></a><a href="/in/service/comparison/zendesk-vs-oracle/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Oracle</span></a><a href="/in/service/comparison/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk competitors</span></a><a href="/in/service/comparison/zendesk-reviews/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Reviews of Zendesk</span></a><a href="/in/service/comparison/zendesk-vs-zoho/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Zoho</span></a><a href="/in/service/comparison/zendesk-vs-servicenow/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. ServiceNow</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dDcybv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">See how Zendesk can level up your customer service</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/in/demo/?demoStep=personal#1" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/in/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="22" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0zm1.607 16a4.876 4.876 0 1 1 9.753 0zm0-4.226V0h9.753z"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 LinkCollectionstyle__LinkCollectionContentWrapper-sc-96x2q7-0 bEEqbX jZifzR" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Champions of customer service</h4></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Our Products</h2><ul><li><a href="/in/service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk for customer service</span></a></li><li><a href="/in/employee-service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk for employee service</span></a></li><li><a href="/in/platform/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sunshine Platform</span></a></li><li><a href="/in/marketplace/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Marketplace</span></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Product updates</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Top Features</h2><ul><li><a href="/in/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system</span></a></li><li><a href="/in/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Messaging & live chat</span></a></li><li><a href="/in/service/help-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help centre</span></a></li><li><a href="/in/service/voice/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Voice</span></a></li><li><a href="/in/service/community-forum/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Community forums</span></a></li><li><a href="/in/service/analytics/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Reporting & analytics</span></a></li><li><a href="/in/service/ai/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Answer Bot</span></a></li><li><a href="/in/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Customer service software</span></a></li><li><a href="/in/service/help-desk-software/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help desk ticketing software</span></a></li><li><a href="/in/service/messaging/live-chat/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Live chat software</span></a></li><li><a href="/in/service/help-center/knowledge-base-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge base</span></a></li><li><a href="/in/service/help-center/community-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Forum software</span></a></li><li><a href="/in/service/help-desk-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help desk software</span></a></li><li><a href="/in/service/quality-assurance/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Quality assurance</span></a></li><li><a href="/in/service/workforce-management/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Workforce management</span></a></li><li><a href="/in/customer-data-privacy-protection/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Advanced Data Privacy and Protection</span></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 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type="application/json">{"props":{"pageProps":{"_sentryTraceData":"3d24b696cac549f4b1c356ed86a6aff4-b18cfbb02f6863b7-0","_sentryBaggage":"sentry-environment=production,sentry-release=iYFCkA2gYu5WGpEHkr13l,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=3d24b696cac549f4b1c356ed86a6aff4,sentry-transaction=%2Fservice%2Fcomparison%2F%5Bslug%5D,sentry-sampled=false","meta":{"alternates":{"us":"https://www.zendesk.com/service/comparison/zendesk-vs-front/"},"related":["29146","626399","431511","389751"],"tags":[],"backupLocale":"us"},"attributes":{"_edit_lock":"1737952272:5503","_edit_last":"5503","tier-breadcrumb-text":"Zendesk vs. Front","tier-parent-url":"/service/comparison/","tier-hero-headline":"Zendesk vs. Front","tier-hero-subheading":"Software focused on the customer experience (CX) can help you provide exceptional support now and in the future. Learn how Zendesk vs. Front compare.","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskvsfront.png","tier-bg-hero-color":"1","tier-cta-1-text":"Start your free trial","tier-cta-1-url":"/register/#step-1","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-subheading":"Zendesk vs. Front: A comprehensive guide","tier-hero-description":"In the \u003ca href=\"https://cxtrends.zendesk.com/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Customer Experience Trends Report 2023\u003c/a\u003e, 70 percent of business leaders expect agents to increase their roles and responsibilities. With increased capacity comes the need for scalability—and a solution that grows with your support team.\r\n\r\nCompared with Front, Zendesk offers a more complete \u003ca href=\"/service/ticketing-system/customer-service-management-software/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer service solution\u003c/a\u003e, with built-in best practices to help you deliver a differentiated \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer experience (CX)\u003c/a\u003e at scale. Plus, Zendesk is exclusively focused on the CX—meaning we have the expertise to understand which tools simplify serving customers while boosting the agent experience.\r\n\r\nLet’s compare Zendesk with Front and see which software comes out on top.\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Reasons to pick Zendesk over Front\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskvsfront1.png\" width=100% height=100% /\u003e\r\n\r\n\u003ch3\u003eZendesk is a proven leader in customer service\u003c/h3\u003e\r\n\r\nZendesk has more than 15 years of experience specializing in \u003ca href=\"/blog/customer-service-skills/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer service\u003c/a\u003e and is trusted by 160,000+ companies, like \u003ca href=\"/customer/uber/\" rel=\"noopener\" target=\"_blank\"\u003eUber\u003c/a\u003e and \u003ca href=\"/customer/four-seasons-hotels-and-resorts/\" rel=\"noopener\" target=\"_blank\"\u003eFour Seasons\u003c/a\u003e. Additionally, \u003ca href=\"/blog/gartner-magic-quadrant-crm/\" rel=\"noopener\" target=\"_blank\"\u003eGartner ranked\u003c/a\u003e Zendesk #1 in Digital Customer Service.\r\n\r\nFront doesn't exclusively focus on CX, meaning its customer base of around 8,000 businesses won't get the same level of customer service expertise as they do with Zendesk.\r\n\r\n\u003ch3\u003eZendesk offers a more scalable product\u003c/h3\u003e\r\n\r\nZendesk is backed by multiple proof points and \u003ca href=\"/why-zendesk/customers/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer success stories\u003c/a\u003e from many of our paying customers. From startups and small and medium-sized businesses (SMBs) to large enterprises, Zendesk scales seamlessly with your business as it grows.\r\n\r\nFront’s limited integration marketplace and \u003ca href=\"#At-a-glance comparison: Zendesk vs. Front\"\u003elack of fundamental tools\u003c/a\u003e makes it difficult to extend the capabilities of your product, hindering scalability.\r\n\r\n\u003ch3\u003eZendesk can deliver a better ROI\u003c/h3\u003e\r\n\r\nZendesk offers everything you need to deliver great \u003ca href=\"/blog/customer-support-vs-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer support\u003c/a\u003e from day one. By investing in software that’s built to last, Zendesk eliminates costs associated with switching products. Our specialized community of thought leaders and dedicated support are also there to help you continuously maximize your ROI with best practices. \r\n\r\nFront’s lower ROI results from lack of scale, limited native integrations, and \u003ca href=\"https://www.g2.com/products/front/reviews/front-review-8136888\" rel=\"noopener\" target=\"_blank\"\u003ecustomers\u003c/a\u003e switching to a different product to meet their needs.\r\n\r\nMore in this guide: \r\n\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#At-a-glance comparison: Zendesk vs. Front\"\u003eAt-a-glance comparison: Zendesk vs. Front\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Zendesk vs. Front: Features comparison\"\u003eZendesk vs. Front: Features comparison\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Pricing plans: Front vs. Zendesk\"\u003ePricing plans: Front vs. Zendesk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Customer stories\"\u003eCustomer stories\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Ready to try Zendesk?\"\u003eReady to try Zendesk?\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"At-a-glance comparison: Zendesk vs. Front\"\u003e\u003c/span\u003e","tier-copy":[{"tier-copy-headline":"At-a-glance comparison: Zendesk vs. Front","tier-copy-body":"Our chart breaks down benefits, features, and capabilities so you can compare Zendesk and Front at a glance. Our analysis is based on user reviews, our customers' experiences, and deep research by our product team.\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eWhat you need to deliver the best customer experience\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eCritical capabilities\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eFront\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nVendor performance\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nAnalyst rating\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLeader\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nN/A\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFocus\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBest of breed in customer service\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBroad focus\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nHigh customer satisfaction at scale\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTime to value and total cost of ownership (TCO)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nEasy setup\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nEasy adoption\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLow implementation cost\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLow short-term TCO\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLong-term value\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLow long-term TCO\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nUnified omnichannel experience\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUnified omnichannel status + workflows\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUnified omnichannel customer experience\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUnified omnichannel agent interface\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nUnified omnichannel analytics\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nFrictionless agent experience\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nReal-time agent workspace\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustomizable agent workspace\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustomizable agent workspace\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nSingle browser tab agent experience\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nPowerful workflow/automation tools\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nSophisticated automation + workflows (SLAs, OLAs)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFlexible routing/assignment options\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nIntelligent triage\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nIntelligent self-service content gap identification\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nSophisticated self-service content management + workflows\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nActionable insights\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustom metrics\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustom reports\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustom dashboards\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustom attribution\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustom correlation\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nRobust integrations\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nHighly rated integrations\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nReliability\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nCustomer proof points\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBroad set of API endpoints\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nOnly server-side CTI app necessary\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSuccess + support\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLeading customer community + events\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nSupport\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nDesignated success\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nLocal account resources\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nReliable + secure platform\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nReliability + scalability\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nHIPAA compliant\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nData locality\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n3-tiered GDPR protection\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✔\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e✘\u003c/center\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"Zendesk vs. Front: Features comparison\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Zendesk vs. Front: Features comparison","tier-copy-body":"Features can be the differentiator between good software and the right software for your business. See how Zendesk vs. Front compare.\r\n\r\n \u003cdiv class=\"accordion theme-default js-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e1. Omnichannel support\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n\u003ca href=\"/blog/omnichannel-experience/\" rel=\"noopener\" target=\"_blank\"\u003eOmnichannel support\u003c/a\u003e means meeting customers where they are by providing their preferred communication channel and fostering consistent, convenient customer service. \r\n\r\n\u003cstrong\u003eZendesk\u003c/strong\u003e helps you deliver an omnichannel experience with our \u003ca href=\"/service/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eAgent Workspace\u003c/a\u003e. \u003cstrong\u003eThis interface allows agents to move across channels seamlessly, handling several live and continuous conversations simultaneously.\u003c/strong\u003e Some channels include:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/service/voice/\" rel=\"noopener\" target=\"_blank\"\u003eVoice\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/ticketing-system/email-management-software/\" rel=\"noopener\" target=\"_blank\"\u003eEmail\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eLive chat\u003c/a\u003e and social messaging (like \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp Business\u003c/a\u003e and \u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eMessenger\u003c/a\u003e)\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/ticketing-system/social-media-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003eSocial media\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/voice/text/\" rel=\"noopener\" target=\"_blank\"\u003eSMS\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nShared inboxes, like Front's, are not an equivalent to dynamic and customizable customer support platforms. Front’s shared inbox \u003ca href=\"https://www.getapp.com/collaboration-software/a/front/reviews/a21eaf4a54/\" rel=\"noopener\" target=\"_blank\"\u003elacks functionality\u003c/a\u003e and creates an inefficient agent experience. For businesses looking for a true omnichannel solution that focuses on CX, consider moving away from Front.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e2. Case management and cross-team collaboration\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n\u003cstrong\u003eZendesk\u003c/strong\u003e has an \u003ca href=\"/service/help-desk-software/ticketing-system/\" rel=\"noopener\" target=\"_blank\"\u003eefficient ticketing system\u003c/a\u003e that makes case management easy for agents to \u003cstrong\u003eorganize and track tickets from an omnichannel agent workspace\u003c/strong\u003e. Within the single view, agents can access relevant customer data, prior conversations from across channels, and collaboration tools like \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408844206746-About-side-conversations\" rel=\"noopener\" target=\"_blank\"\u003eside conversations\u003c/a\u003e. This enables agents to talk about the issue, brainstorm ideas about possible solutions, or get approvals from management without the discussion getting saved onto the main ticket. \r\n\r\n\u003cstrong\u003eFront’s\u003c/strong\u003e case management runs through a shared inbox that doesn’t have the features or organizational benefits that Zendesk has. It’s been noted that \u003ca href=\"https://www.g2.com/products/front/reviews/front-review-8399672\" rel=\"noopener\" target=\"_blank\"\u003eFront experiences issues\u003c/a\u003e with communication, with messages often delayed or failing to send entirely.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e3. Integrations + 360 degree customer view\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \r\n\u003cstrong\u003eZendesk\u003c/strong\u003e integrates with \u003cstrong\u003eover \u003ca href=\"https://www.zendesk.com/marketplace/apps/\" rel=\"noopener\" target=\"_blank\"\u003e1,600 pre-built apps and integrations\u003c/a\u003e\u003c/strong\u003e in the \u003ca href=\"https://www.zendesk.com/marketplace/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Marketplace\u003c/a\u003e, such as marketing automation tools, billing systems, and \u003ca href=\"https://www.zendesk.com/sell/crm/\" rel=\"noopener\" target=\"_blank\"\u003esales CRMs\u003c/a\u003e. Our easy-to-use integrations enable teams to streamline data to build a 360-degree customer view and customize our software to their specific needs. This complete view helps \u003cstrong\u003ebreak down data silos between departments\u003c/strong\u003e and provides the context needed to personalize each customer interaction.\r\n\r\n\u003cstrong\u003eFront\u003c/strong\u003e’s help desk offers a more \u003ca href=\"https://front.com/product/integrations-api\" rel=\"noopener\" target=\"_blank\"\u003elimited selection of pre-built integrations\u003c/a\u003e, with just over 100 in its marketplace. One customer review discusses that many of their integrations must go through a third party that \u003ca href=\"https://www.g2.com/products/front/reviews/front-review-7573324\" rel=\"noopener\" target=\"_blank\"\u003edoesn’t offer high-level integrations\u003c/a\u003e. Another review mentions a \u003ca href=\"https://www.g2.com/products/front/reviews/front-review-7762065\" rel=\"noopener\" target=\"_blank\"\u003elack of enterprise integrations\u003c/a\u003e, while yet another says their \u003ca href=\"https://www.g2.com/products/front/reviews/front-review-7210116\" rel=\"noopener\" target=\"_blank\"\u003eintegrations do not have the capabilities\u003c/a\u003e to complete the desired task.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e4. Reporting and analytics\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n\u003cstrong\u003eZendesk\u003c/strong\u003e features a robust set of \u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003eadvanced reporting and analytics tools\u003c/a\u003e that allow you to \r\n\u003cstrong\u003euncover \u003ca href=\"/blog/consumer-insights/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer insights\u003c/a\u003e and key performance indicators (KPIs) to improve the customer experience and streamline operations\u003c/strong\u003e. With Zendesk, you get reporting and analytics features like:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003ePre-built dashboards\u003c/strong\u003e that work right out of the box.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003ePoint-and-click customizable dashboards\u003c/strong\u003e allow you to tailor your experience to display only the metrics, charts, and filters you want to see.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eReal-time and historical data\u003c/strong\u003e to see live metrics and compare them to past trends.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eCustom attribution and correlation\u003c/strong\u003e for more advanced data discovery and visualization\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFront\u003c/strong\u003e also features analytics tools. You get basic reporting capabilities, like the number of messages sent and average reply time. However, it doesn’t support more advanced reporting functionality like custom attribution and correlation.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e5. AI and automation\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n\u003cstrong\u003eZendesk\u003c/strong\u003e continuously adopts the latest and most beneficial AI and automation technology to keep leading the charge in customer service. \u003ca href=\"/service/ai/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk AI\u003c/a\u003e offers features like: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eIntelligent routing\u003c/strong\u003e to direct tickets to the appropriate agent to handle and prioritize the ticket based on predetermined criteria.\u003c/li\u003e\r\n\u003cbr\u003e \r\n\t\u003cli\u003e\u003cstrong\u003e\u003ca href=\"/service/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eAI chatbots\u003c/a\u003e\u003c/strong\u003e, pre-trained to handle common issues for customer service. Plus, they work right out of the box, saving users hours of manual setup.\u003c/li\u003e\r\n\u003cbr\u003e \r\n\t\u003cli\u003e\u003cstrong\u003eGenerative AI\u003c/strong\u003e that acts as an agent assistant can detect customer intent, sentiment, and language of the interaction and suggest responses or recommend the best course of action to reach a resolution.\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFront\u003c/strong\u003e doesn’t offer native AI technology but recently introduced a few AI capabilities with an \u003ca href=\"https://front.com/blog/introducing-new-ai-capabilities-in-front-using-chatgpts-api\" rel=\"noopener\" target=\"_blank\"\u003eintegration with the ChatGPT API\u003c/a\u003e (application programming interface). The add-on is limited, only using AI to draft responses using customer context and summaries of long conversations. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e6. Knowledge base and self-service\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n\u003cstrong\u003eZendesk\u003c/strong\u003e features a powerful set of \u003ca href=\"/service/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003eself-service software\u003c/a\u003e, such as \u003ca href=\"/service/help-center/\" rel=\"noopener\" target=\"_blank\"\u003ehelp centers\u003c/a\u003e, \u003ca href=\"/service/community-forum/\" rel=\"noopener\" target=\"_blank\"\u003ecommunity forums\u003c/a\u003e, customer portals, and chatbots that can help customers find relevant support articles.\r\n\r\nZendesk also has \u003ca href=\"/service/help-center/knowledge-management-tools/\" rel=\"noopener\" target=\"_blank\"\u003eknowledge management tools\u003c/a\u003e to help agents create and update content. For example, \u003cstrong\u003eContent Cues\u003c/strong\u003e, is an AI-powered feature that can share relevant articles inside support tickets and flag outdated content and content gaps in your \u003ca href=\"/service/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003eknowledge base\u003c/a\u003e. \r\n\r\nOn the other hand, \u003cstrong\u003eFront’s\u003c/strong\u003e self-service options are limited as it doesn’t have a practical way to manage knowledge base content, such as Content Cues. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e7. Unified agent workspace\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nThe \u003ca href=\"/service/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Agent Workspace\u003c/a\u003e is an intuitive interface that \u003cstrong\u003eprovides everything the customer service rep needs to support the customer request, all in one place\u003c/strong\u003e. The unified workspace allows agents to:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eMove seamlessly between communication channels.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eView customer context.\u003c/li\u003e\r\n \r\n\t\u003cli\u003eGet AI-powered assistance from the context panel.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCollaborate with internal teams.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTrack and respond to conversations with live updates.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nIn comparison, \u003cstrong\u003eFront’s workspace\u003c/strong\u003e doesn’t match the agent experience that Zendesk provides. It lacks some interface elements that can be frustrating to support agents, is \u003ca href=\"https://www.g2.com/products/front/reviews/front-review-4324261\" rel=\"noopener\" target=\"_blank\"\u003enot user-friendly\u003c/a\u003e, and doesn’t seamlessly sync with Gmail and Google Calendar.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e8. Multibrand\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLarger enterprises that \u003ca href=\"/blog/introducing-multibrand/\" rel=\"noopener\" target=\"_blank\"\u003emanage multiple brands\u003c/a\u003e need to maintain their look, tone, and messaging consistency across channels, social media, and contact points. \r\n\r\n\u003cstrong\u003eZendesk\u003c/strong\u003e provides a customer service solution that allows you to manage multiple brands seamlessly across email, \u003ca href=\"/service/help-center/\" rel=\"noopener\" target=\"_blank\"\u003ehelp center\u003c/a\u003e, \u003ca href=\"/service/messaging/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003elive chat\u003c/a\u003e, and social messaging apps—like \u003ca href=\"/blog/expanding-omnichannel-support-whatsapp/\"\u003eomnichannel support for WhatsApp\u003c/a\u003e, \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eX\u003c/a\u003e, and \u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eMessenger\u003c/a\u003e. Agents can even set branding as a ticket value and add it to all tickets associated with the brand. They can search for and filter tickets by brand or set the brand in business rules to help streamline workflows in tools like pre-written responses, views, triggers, automations, and reporting.\r\n\r\n\u003cstrong\u003eFront\u003c/strong\u003e lacks a multi-brand feature. With a shared inbox, agents may have to tag and sort emails manually to keep multiple brands organized, which can mean that agents dedicate precious time to this tedious task rather than focusing on the customer experience. \r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"Pricing plans: Front vs. Zendesk\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Pricing plans: Front vs. Zendesk","tier-copy-body":"Compare the pricing plans of Front vs. Zendesk.\r\n\r\n\u003ccenter\u003e\u003ch4\u003eZendesk vs. Front: Pricing plans\u003c/h4\u003e\u003c/center\u003e\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eFront\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eSupport Team:\u003c/strong\u003e $19 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eSupport Professional:\u003c/strong\u003e $55 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eSupport Enterprise:\u003c/strong\u003e $115 per agent/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eStarter:\u003c/strong\u003e $19 per seat/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eGrowth:\u003c/strong\u003e $59 per seat/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eScale:\u003c/strong\u003e $99 per seat/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003ePremier:\u003c/strong\u003e $229 per seat/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003ccenter\u003e*Plans are billed annually.\u003c/center\u003e\r\n\r\nZendesk and Front have similar pricing tiers, so focusing on factors like \u003ca href=\"/blog/the-hidden-costs-of-crm/\" rel=\"noopener\" target=\"_blank\"\u003ehidden costs\u003c/a\u003e, ease of implementation, and scalability can surface the total cost of ownership.\r\n\r\nWith Zendesk, businesses get an intuitive system that \u003cstrong\u003esets up quickly\u003c/strong\u003e, allowing agents to use it from day one. When business needs change, Zendesk allows you to \u003cstrong\u003eadapt with plug-and-play integrations\u003c/strong\u003e and \u003cstrong\u003eno-code customizations\u003c/strong\u003e. Plus, \u003cstrong\u003ewe offer an elite support team\u003c/strong\u003e that helps you get the most out of your software.\r\n\r\nBusinesses looking for a solution focused on customer service often outgrow platforms limited to shared inboxes. This can lead to a “rip and replace” situation, adding additional unplanned costs. As previously mentioned, Front can be challenging to scale because it lacks certain capabilities that fast growing teams need, such as limited channels, missing fundamentals, and limited pre-built integrations, which drives up costs.\r\n\r\n\u003cspan id=\"Customer stories\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Customer stories","tier-copy-body":"See what customers say about switching to Zendesk.\r\n\r\n\u003ch3\u003eGeorgia Housing Voucher Program (GHVP)\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Georgia Housing Voucher Program's Director, Office of Supportive Housing quote\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendeskvsfront3.png\" width=100% height=100% /\u003e\r\n\r\n\u003cstrong\u003eWho is Georgia Housing Voucher Program (GHVP)?\u003c/strong\u003e \u003ca href=\"/customer/georgia-housing-voucher-program/\" rel=\"noopener\" target=\"_blank\"\u003eGHVP\u003c/a\u003e is a state-funded program that provides permanent supportive housing for unsheltered people with psychiatric disabilities.\r\n\r\n\u003cstrong\u003eWhat were the pain points?\u003c/strong\u003e GHVP's program is complex, with many moving parts and collaborators. It relied on email and shared inboxes to manage requests that required careful coordination and crucial, time-sensitive communication. \r\n\r\nHowever, instead of streamlining the process, their shared inbox created a disorganized and chaotic communication environment that lacked transparency and resulted in information gaps, losses, and errors.\r\n\r\n\u003cstrong\u003eWhy did GHVP pick Zendesk?\u003c/strong\u003e GHVP chose Zendesk to streamline and centralize communications in a single view. Additionally, Zendesk supported GHVP with benefits such as:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eCost-effectiveness\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEase of implementation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdaptability and agility\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAbility to meet state and federal security and compliance (including HIPAA)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eWhat were the results?\u003c/strong\u003e \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eIncreased oversight and full visibility of internal and external communications\u003c/li\u003e\r\n\r\n\t\u003cli\u003eImproved collaboration\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEliminated missed emails\u003c/li\u003e\r\n\r\n\t\u003cli\u003eModernized GHVP’s service system\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\r\n\r\n\u003cspan id=\"Frequently asked questions\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions (FAQ)","tier-copy-body":"Check out our FAQ section for more information on Zendesk.\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWho is the main competitor of Zendesk?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAs the #1 ranked \u003ca href=\"/newsroom/articles/g2-awards-2023/\" rel=\"noopener\" target=\"_blank\"\u003eBest Software Product, Best Customer Service Product, and Best Product for Mid-Market of 2023 by G2\u003c/a\u003e, Zendesk is the software to beat. Zendesk is a trusted leader in customer service and the only software focused exclusively on CX, earning the top spot will be a challenge for competitors.\r\n\r\nAs WWE legend Ric Flair says, “To be the man, you gotta beat the man.” Good luck.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eDoes Zendesk offer a shared inbox?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nRather than providing customers with a shared inbox—and the limitations of that feature—Zendesk offers a unified omnichannel workspace. This interface consolidates everything agents need to deliver an exceptional customer experience into a single view. \r\n\r\nThat includes customer context, history, interactions, personal data, ticket information, collaboration tools, and AI tools and capabilities, so your agents can focus on service instead of wasting time toggling between apps and systems. \r\n\r\n\u003ca href=\"/blog/how-to-move-beyond-email-to-the-cloud/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about how to migrate your shared inbox to Zendesk.\u003c/a\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eIf I’m an SMB, is Zendesk still right for me?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nTL;DR: Yes, Zendesk is built to meet the needs of businesses of all sizes.\r\n\r\nZendesk is an easy to use, agile system that scales with businesses of all sizes—from startups to enterprises. No matter your need, Zendesk has a proven track record of helping businesses achieve their goals and offers a plethora of \u003ca href=\"/why-zendesk/customers/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer success stories\u003c/a\u003e as proof.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-screen-checkbox":"1","tier-center-screen-headline":"Ready to try Zendesk?","tier-center-screen-body":"\u003cspan id=\"Ready to try Zendesk?\"\u003e\u003c/span\u003e\r\n\r\n\u003cp\u003eZendesk is a proven leader in CX, offers a more scalable product, and can deliver a better ROI than Front. That makes us the right customer service solution to take your business to a new level.\u003c/p\u003e\r\n\r\n\u003cp\u003eZendesk offers a risk-free, 14-day trial that lets you unlock the entire suite of features. That way, you can experience our software's benefits and ease of use from day one—so you can feel confident creating a lifelong relationship with Zendesk.\u003c/p\u003e\r\n","tier-center-cta-text":"Free trial","tier-center-cta-url":"/register/","tier-resource-checkbox":"1","tier-resource-headline":"Zendesk vs. the rest: How competitors stack up","tier-resource-description":"Compare Zendesk to other software with these additional guides and resources.","tier-resource-links":"\u003ca href=\"/service/comparison/zendesk-vs-freshdesk/\"\u003eZendesk vs. Freshdesk\u003c/a\u003e\r\n\u003ca href=\"https://www.zendesk.com/in/service/comparison/zendesk-vs-hubspot/\"\u003eZendesk vs. HubSpot\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-help-scout/\"\u003eZendesk vs. Help Scout\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-jira-service-desk/\"\u003eZendesk vs. Jira Service Desk\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-intercom/\"\u003eZendesk vs. Intercom\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-kustomer/\"\u003eZendesk vs. Kustomer\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-salesforce/\"\u003eZendesk vs. Salesforce\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-oracle/\"\u003eZendesk vs. Oracle\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/\"\u003eZendesk competitors\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-reviews/\"\u003eReviews of Zendesk\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-zoho/\"\u003eZendesk vs. Zoho\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-servicenow/\"\u003eZendesk vs. ServiceNow\u003c/a\u003e","tier-cta-checkbox":"1","tier-cta-headline":"See how Zendesk can level up your customer service","tier-cta-2-text":"View demo","tier-cta-2-url":"/demo/?demoStep=personal#1","tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_yoast_wpseo_focuskw":"Zendesk vs Front","_yoast_wpseo_linkdex":"38","last_modified_by":"spatil","canonical":"https://www.zendesk.com/service/comparison/zendesk-vs-front/","seoTitle":"Zendesk vs. Front: A comprehensive comparison guide for 2024","seoDescription":"Our comprehensive guide compares Zendesk vs. Front. Learn about the key features, benefits, pricing, and customer reviews to help you make the right choice.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/comparison/zendesk-vs-front/","title":"Zendesk vs. Front","publishedAt":"2023-09-07 13:09:06","updatedAt":"2025-01-26 20:29:55","updatedAtFormatted":"January 26, 2025","content":"","related":[],"story":null},"preview":false,"id":638198,"locale":"in"},"__lang":"in","__namespaces":{"header":{"brand_logoname_blog":"Zendesk blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Company news and announcements","marketplace":"Marketplace","arialabel_toggle":"Toggle mobile menu","arialabel_search":"Search","contact_us":"Contact us","primary_btn":"Free 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