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class="cell small-12 medium-6 large-5 show-for-medium"><ul id="menu-top-hat" class="menu float-right"><li id="menu-item-37" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-37"><a href="https://cbprs.org/documents/">Documents</a></li><li id="menu-item-36" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-36"><a href="https://cbprs.org/news/">News & Events</a></li><li id="menu-item-35" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-35"><a href="https://cbprs.org/privacy-in-apec-region/">Privacy in APEC Region</a></li></ul></div></div><nav class="grid-x main_nav_container show-for-medium"><div class="cell medium-12"><ul id="menu-primary" class="medium-horizontal menu" data-responsive-menu="accordion medium-dropdown"><li id="menu-item-41" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-8 current_page_item menu-item-41 active"><a 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menu-item-object-page menu-item-647"><a href="https://cbprs.org/compliance-directory/prp/">PRP</a></li></ul></li></ul></div></nav></div></div></header><div id="page__banner" class="row align-middle" style="background-image: url(https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://cbprs.org/wp-content/uploads/2018/10/banner_page_consumers2-1.jpg)" role="banner"><div class="grid-container"><header class="article-header"><h1 class="page-title">Consumers</h1></header></div></div><div id="int__page" class="grid-container"><div class="inner-content grid-x"><main class="main small-12 cell" role="main"><article id="post-8" class="post-8 page type-page status-publish has-post-thumbnail hentry" role="article" itemscope itemtype="http://schema.org/WebPage"><section class="entry-content" itemprop="articleBody"><div data-elementor-type="wp-post" data-elementor-id="8" class="elementor elementor-8"><section class="elementor-section elementor-top-section elementor-element elementor-element-467df831 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="467df831" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7da888fb" data-id="7da888fb" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-e8cb29e elementor-widget elementor-widget-heading" data-id="e8cb29e" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h2 class="elementor-heading-title elementor-size-default">Cross-border data flows are a vital part of our vibrant and growing digital economy in the Asia-Pacific region.</h2></div></div><div class="elementor-element elementor-element-55fbff85 elementor-widget elementor-widget-text-editor" data-id="55fbff85" data-element_type="widget" data-widget_type="text-editor.default"><div class="elementor-widget-container"><p style="font-weight: 400;">Through the APEC Cross-Border Privacy Rules (CBPR) System, participating businesses and governments across the region are working together to ensure that when your personal information moves across borders, it is protected to the standards prescribed by the聽<a href="http://cbprs.org/wp-content/uploads/2020/08/2015-APEC-Privacy-Framework-3.pdf">APEC Privacy Framework</a>.</p><hr /><p style="font-weight: 400;"><strong><span style="color: #4aa564;"><br />How does the APEC CBPR System help protect your information?</span><br /></strong>Participating companies are required to adhere to the standards established by the APEC CBPR system and to domestic laws in the economies in which they operate. All APEC CBPR System certified companies have their privacy policies and practices evaluated by an approved independent third party verifier (known as an “Accountability Agent”). Accountability Agents monitor and enforce companies’ compliance with the APEC CBPR program requirements. In appropriate cases, they are also required to report non-compliance to Privacy Enforcement Authorities.</p><p style="font-weight: 400;"><strong><span style="color: #4aa564;">How to report a complaint</span><br /></strong>Only organizations currently certified by an APEC-recognized Accountability Agent may display a seal, trustmark, or otherwise claim to participate in the CBPR System.</p><p style="font-weight: 400;">To verify that an organization is a participant in the CBPR System, visit the聽<a href="http://cbprs.org/wp-content/uploads/2020/08/APEC-CBPR-Compliance-Directory.xlsx">compliance directory</a>, which lists the Accountability Agent and relevant privacy enforcement authority for every CBPR-certified organization. You can first seek to resolve your complaint directly with the CBPR-certified organization.聽 If the resolution is not satisfactory, you can report a complaint about a CBPR-certified organization to:</p><ul style="font-weight: 400;"><li>the Accountability Agent that certified the organization;</li><li>the relevant privacy enforcement authority listed in the compliance directory; or</li><li>the email address聽<a href="mailto:cbprs@trade.gov">cbprs@trade.gov</a></li><li>You can report an聽<u>organization that claims to participate in the CBPR system but is not listed in the compliance directory</u>聽to聽<a href="mailto:cbprs@trade.gov">cbprs@trade.gov</a>.</li></ul></div></div></div></div></div></section><section class="elementor-section elementor-top-section elementor-element elementor-element-19c010c elementor-section-stretched elementor-section-full_width more_info elementor-section-height-default elementor-section-height-default" data-id="19c010c" data-element_type="section" data-settings="{"stretch_section":"section-stretched","background_background":"classic"}"><div class="elementor-container elementor-column-gap-no"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a35078c" data-id="a35078c" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-790f8c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="790f8c2" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fe33d94" data-id="fe33d94" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-c83f9ad elementor-widget elementor-widget-heading" data-id="c83f9ad" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h3 class="elementor-heading-title elementor-size-default">More Information</h3></div></div><div class="elementor-element elementor-element-d5aa020 elementor-align-center elementor-widget elementor-widget-button" data-id="d5aa020" data-element_type="widget" data-widget_type="button.default"><div class="elementor-widget-container"><div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-md" href="/about-cbprs/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <i class="fa fa-angle-right" aria-hidden="true"></i> </span> <span class="elementor-button-text">About the CBPR system</span> </span> </a></div></div></div></div></div></div></section><section class="elementor-section elementor-inner-section elementor-element elementor-element-ce0e9e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ce0e9e9" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e02b26c" data-id="e02b26c" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-bd7b7a5 elementor-widget elementor-widget-text-editor" data-id="bd7b7a5" data-element_type="widget" data-widget_type="text-editor.default"><div class="elementor-widget-container"><h4 style="text-align: center;">Find out which organisations are Accountability Agents聽<a href="http://cbprs.org/accountability-agents/">here</a>.</h4></div></div></div></div></div></section></div></div></div></section></div></section></article></main></div></div></div></div><footer class="footer" role="contentinfo"><div class="footer-watermark" 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