Service & Support | The RoviSys Company

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aria-expanded="false"><span class="visually-hidden sr-only">Dropdown toggle</span></a> <div class="dropdown-menu megamenu Capabilities dropdown-hover-menu mx-3 mx-lg-0" role="menuitem"> <div class="container-fluid"> <div class="row"> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/automation/process-automation/"> <div> <div class="link-name"> Process Automation </div> <div class="link-subhead"> With RoviSys as your process automation partner, you gain a unique advantage. Proven solutions for projects of all shapes and sizes. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/automation/building-automation/"> <div> <div class="link-name"> Building Automation </div> <div class="link-subhead"> Services and solutions for industrial, commercial and mission-critical applications in existing facilities and new construction. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/automation/discrete-manufacturing-automation/"> <div> <div class="link-name"> Discrete Manufacturing Automation </div> <div class="link-subhead"> An increasingly diverse, complex and competitive market demands an who automation partner delivers proven solutions. Every time. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/warehouse-automation/"> <div> <div class="link-name"> Warehouse Automation </div> <div class="link-subhead"> We understand the diverse challenges facing warehouses, distribution centers and manufacturing sites, and the critical systems that keep them operating smoothly. </div> </div> </a> </div> </div> </div> </div> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/digital-transformation/"> <div> <div class="link-name"> Digital Transformation </div> <div class="link-subhead"> Develop future-ready strategies to manage change, capitalize on opportunities and drive growth and profitability. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/manufacturing-execution-systems-mesmom/"> <div> <div class="link-name"> Manufacturing Execution Systems (MES/MOM) </div> <div class="link-subhead"> Empower your team with accurate, reliable, real-time information, enabling decisions that improve efficiency, quality, and productivity across operations. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/industrial-network-solutions/"> <div> <div class="link-name"> Industrial Network Solutions </div> <div class="link-subhead"> Champions of priorities, methodologies, and perspectives of both IT and OT, driving value-added solutions and technologies. Holistic full-service offerings around Industrial Cybersecurity, Networking, and Virtualization. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/electrical-power-management-systems-epms/"> <div> <div class="link-name"> Electrical Power Management Systems (EPMS) </div> <div class="link-subhead"> Reveal layers of information that support business objectives, regulatory requirements, facility certifications, energy-reduction targets, or renewable initiatives. </div> </div> </a> </div> </div> </div> </div> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/building-management-systems-bms/"> <div> <div class="link-name"> Building Management Systems (BMS) </div> <div class="link-subhead"> Solutions for facility infrastructure - HVAC equipment and components, electrical switchgear, mainframe power, chiller and boiler plants, and air and water systems. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/industrial-artificial-intelligence/"> <div> <div class="link-name"> Industrial Artificial Intelligence </div> <div class="link-subhead"> Transform operations and achieve new levels of efficiency, productivity, and profitability. Enable real-time data processing, analysis, and decision-making. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/consulting/"> <div> <div class="link-name"> Consulting </div> <div class="link-subhead"> Envision success, define strategies and develop plans that deliver results and measureable ROI. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/capabilities/service-support/"> <div> <div class="link-name"> Service & Support </div> <div class="link-subhead"> Comprehensive support services to clients spanning various industries, serving as a true collaborator for each customer and dedicated to ensuring their success. </div> </div> </a> </div> </div> </div> </div> </div> </div> </div> </li> <li class="nav-item dropdown has-megamenu main-menu-item mx-lg-0 dropdown-hover position-relative"> <span><a class="dropdown-toggle dropdown-indicator nav-link d-none d-lg-block" href="/careers/">Careers</a></span> <a href="/careers/" class="nav-link d-flex d-lg-none mobile-link">Careers</a> <a href="/careers/" class="nav-link dropdown-toggle d-flex d-lg-none mobile-dropdown" role="button" data-toggle="dropdown" aria-expanded="false"><span class="visually-hidden sr-only">Dropdown toggle</span></a> <div class="dropdown-menu megamenu Careers dropdown-hover-menu mx-3 mx-lg-0" role="menuitem"> <div class="container-fluid"> <div class="row"> <div class="col-lg-3 mb-5"> <div class="cta-padding"> <div class="cta-headline"> Career Opportunities. </div> <div class="cta-subheadline"> We're seeking the brightest and best talent for software, systems and electrical engineers who will work hard, play hard, and enjoy success. </div> <div class="cta-button"> <a href="/careers/">Join Our Team</a> </div> </div> </div> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/careers/university-recruiting-information/"> <div> <div class="link-name"> University Recruiting & Information </div> <div class="link-subhead"> Your Future Begins Here! We are hiring Co-Ops and recent graduates in Engineering and Computer Science. </div> </div> </a> </div> </div> </div> </div> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/careers/co-op-program-opportunities/"> <div> <div class="link-name"> Co-op Program & Opportunities </div> <div class="link-subhead"> Diverse, hands-on experiences for students working toward degrees in engineering or computer science. </div> </div> </a> </div> </div> </div> </div> </div> </div> </div> </li> <li class="nav-item dropdown has-megamenu main-menu-item mx-lg-0 dropdown-hover position-relative"> <span><a class="dropdown-toggle dropdown-indicator nav-link d-none d-lg-block" href="/about/">About</a></span> <a href="/about/" class="nav-link d-flex d-lg-none mobile-link">About</a> <a href="/about/" class="nav-link dropdown-toggle d-flex d-lg-none mobile-dropdown" role="button" data-toggle="dropdown" aria-expanded="false"><span class="visually-hidden sr-only">Dropdown toggle</span></a> <div class="dropdown-menu megamenu About dropdown-hover-menu mx-3 mx-lg-0" role="menuitem"> <div class="container-fluid"> <div class="row"> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/contact/"> <div> <div class="link-name"> Contact </div> <div class="link-subhead"> It's simple to get in touch. Contact an expert by phone or email. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/locations/"> <div> <div class="link-name"> Locations </div> <div class="link-subhead"> Globally Located. North America | Europe | Asia Pacific </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/platforms/"> <div> <div class="link-name"> Platforms </div> <div class="link-subhead"> The right solutions happen when technical expertise and vendor independence intersect. RoviSys has established strong, long-term relationships with a wide-range of vendors. </div> </div> </a> </div> </div> </div> </div> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/culture/"> <div> <div class="link-name"> Culture </div> <div class="link-subhead"> Simple principles have focused our vision and guided our success since 1989. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/leadership/"> <div> <div class="link-name"> Leadership </div> <div class="link-subhead"> Passionate professionals who inspire our talented automation engineers, electrical engineers, software engineers, IT professionals, project and site managers, and co-ops every day. </div> </div> </a> </div> </div> </div> </div> <div class="col-sm-6 col-lg"> <div class="column-padding"> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/professional-associations/"> <div> <div class="link-name"> Professional Associations </div> <div class="link-subhead"> We maintain affiliations with many industry associations and organizations that strive for excellence and development in their respective spaces. </div> </div> </a> </div> </div> <div class="link-wrapper"> <div> <a class="d-flex align-items-start nav-wrapper" href="/about/company-history/"> <div> <div class="link-name"> Company History </div> <div class="link-subhead"> Founded in 1989 in Cleveland, Ohio. 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height: 100%; background-image: linear-gradient(115deg, rgba(0,3,65,0.95) 0%, rgba(31,53,128,0.25) 100%), url(/media/1061/istock-908170820.jpg?width=1200&height=633&rnd=131902862587730000); background-position: center center; background-repeat: no-repeat; background-size:cover;"> <article class="billboard-wrap"> <div class="row"> <div class="col-md-12"> <h1 class="billboard-h1 color-white text-center">Service & Support</h1> </div> </div> </article> </section> <nav class="side-nav breadcrumbs" aria-label="breadcrumb"> <ul class="breadcrumb"> <li class="breadcrumb-item" aria-current="page"> <a href="/" class="bread-nav-link">Home</a> </li> <li class="breadcrumb-item" aria-current="page"> <a href="/capabilities/" class="bread-nav-link">Capabilities</a> </li> <li class="breadcrumb-item"> <a href="/capabilities/service-support/" class="bread-nav-link">Service & Support</a> </li> </ul> </nav> <style> .ContentWithImageCover a { color:#ffffff !important; text-decoration: underline; } .ContentWithImageCover a:hover { text-decoration: none; } </style> <section class="container-fluid ContentWithImageCover border-top" id="Committed to providing proven, professional service & support for Automation Systems that enables and ensures seamless operations."> <div class="row"> <div class="col-12 col-md-6" style="background-image: url('/media/qabee0co/istock-1055083158.jpg'); background-repeat: no-repeat; background-size: cover;"> </div> <div class="col-12 col-md-6 d-flex align-items-center" style="background-color:#2e2a2b"> <div class="content"> <h2 style="color:#ffffff">Committed to providing proven, professional service & support for Automation Systems that enables and ensures seamless operations.</h2> <div style="color:#ffffff"><p style="text-align: left;">At RoviSys, we understand the critical role automation plays in modern <a href="/markets/" title="Markets">industries</a>. Explore how our expertise can elevate your business to new heights. </p></div> </div> </div> </div> </section> <section class="container-fluid content-image" id="Comprehensive Automation Service & Support"> <div class="row border-top"> <div class="col-12 col-sm-6 col-md-9 ml-auto content-wrap"> <div class="content"> <h2 class="">Comprehensive Automation Service & Support</h2> <h4 class="">RoviSys provides engineering expertise throughout all project stages, and continues to offer support, service, and guidance even after completion.

</h4> <div class="description"><p>We offer comprehensive support services to clients spanning various industries, serving as a true collaborator for each customer and dedicated to ensuring their success.</p> <p>In a time where on-site resources are increasingly scarce, having a committed partner who prioritizes your business and delivers dependable service and support is more crucial than ever.</p> <p> </p> <ul> <li>Ticket Support/ Emergency response</li> <li>Access to Specialized Engineering Knowledge</li> <li>Health Checks and Maintenance</li> <li>Minimizing downtime</li> <li>System upgrades and enhancements</li> <li>Supplement owners' operations teams</li> <li>Operator Training</li> <li>Staff Development</li> <li>Partner style relationship</li> <li>Long term solutions</li> </ul> <p> </p></div> </div> </div> <div class="col-12 col-sm-6 col-md-3 px-0"> <div class="image-wrap d-flex align-items-start justify-content-center justify-content-md-end "> <div class="img-position"> <img class="lazyload img-fluid " data-src="/media/4mnd4ioy/istock-1963889323.jpg?width=720&height=480&rnd=133595521791030000" alt="" /> </div> </div> </div> </div> </section><section class="wrap-column div-section px-5 px-xl-0" id="columns" style="color:#; background-color:#ebebeb;"> <div class="container-success p-3"> <div class="row mb-3"> <div class="col-md-8 offset-md-2"> <h2 class=" p-5 text-center">Controls and Automation System Service & Support</h2> </div> </div> <div class="row"> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>System</h2> <h2>Health Checks</h2> <p><br>Periodic system health check including backup, alarm log review, security audit, historian checkups, server performance check and operator check-in.</p> <p> </p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>Remote Access</h2> <h2>Support</h2> <p><br>Our support engineers securely connect to your systems remotely. This enables quick troubleshooting and offers significant benefits in terms of efficiency, cost reduction and sustainability.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br><span class="NormalTextRun BCX0 SCXP264751952">On Site </span></h2> <h2>Support</h2> <p><br>Where remote access support is not possible, our engineers bring industry knowledge and experience directly to your location. Offering in-depth troubleshooting, issue resolution, and proactive maintenance to ensure uptime of your intricate control systems.</p> <p> </p> <p> </p> </div> <div class="col-md-3 p-3"> <p><a href="/capabilities/manufacturing-execution-systems-mesmom/production-tracking/" title="Production Tracking"><img src="/media/1136/svgexport-12.svg" alt=""></a></p> <h2><br><span class="NormalTextRun SCXP85453064 BCX0">Operations</span></h2> <h2><span class="NormalTextRun SCXP85453064 BCX0">Maintenance Report</span></h2> <p><br>Following health checks and on-site visits, operational maintenance reports are provided to keep you informed about the performance and health of your systems.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>System</h2> <h2>Performance Studies</h2> <p><br>Evaluate the efficiency, stability, responsiveness, and accuracy of your control systems in regulating and maintaining desired operating conditions or setpoints within a dynamic system.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>Code Audit</h2> <h2><span class="NormalTextRun SCXP110695849 BCX0">Best Practices</span></h2> <p><br>RoviSys conducts audits to review your system's programming code for adherence to best practices, ensuring efficiency, reliability, and maintainability.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br><span class="NormalTextRun BCX0 SCXP181447785">Alarm Audit</span></h2> <p><br>We offer alarm compliance auditing of your systems, ensuring standard compliance. Experts examine alarm logs to assess their performance, identify patterns or issues, and ensure they are responding appropriately to critical events.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>Historian Audit</h2> <p><br>Perform a regular audit of your system’s history to verify data logging, storage, and retrieval processes comply with Customer’s standards.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><a href="/capabilities/manufacturing-execution-systems-mesmom/operational-readiness/" title="Operational Readiness"><img src="/media/1136/svgexport-12.svg" alt=""></a></p> <h2><br>Component Management</h2> <p> </p> <p>RoviSys provides tracking and management of inventory of system components such as sensors, controllers, actuators, and other devices.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>Supply Chain</h2> <h2><span class="NormalTextRun SCXP110695849 BCX0">Management</span></h2> <p><br>We help manage your supply chain by managing relationships with suppliers, procuring replacement components, and managing manufacturers’ warranties.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>Operator Training &</h2> <h2><span class="NormalTextRun SCXP110695849 BCX0">Control Room Support</span></h2> <p><br>Training and support for new and seasoned operators that's customized based on customer needs. Typical trainings include controls systems and drawings overview, SCADA navigation, alert and trend configuration, code libraries walk-through, & facility and device overview.</p> <p> </p> </div> <div class="col-md-3 p-3"> <p><img src="/media/1136/svgexport-12.svg" alt=""></p> <h2><br>Soft Landings</h2> <h2><span class="NormalTextRun SCXP110695849 BCX0">Program</span></h2> <p><br>The RoviSys 'Soft Landings' program provides assistance for launching the operation of new facilities with a combination of training and facility management until systems reach stable operations.</p> <p> </p> </div> </div> </div> </section> <section class="billboard-img lazyload" style="width: 100%; height: 100%; background-image: linear-gradient(90deg, rgba(0,0,0,0.5) 0%, rgba(0,0,0,0.5) 100%), url( /media/bempxrfc/istock-2069452224-a.jpg ); background-position: center center; background-repeat: no-repeat; background-size: cover;"> <article class="text-center"> <h1 class="billboard-h1 color-white">Varying levels of service & support, tailored to customer-specific needs.</h1> <div class="w-100 d-flex justify-content-center align-items-center flex-column"> <div class="line-divider"></div> <p class="color-white billboard-centered text-center">Our customers are continually faced with ever increasing demands while systems grow more complex. We offer various levels of service and support to help bridge these gaps and resolve complex issues.</p> </div> </article> </section> <section class="container-fluid callUsMultiple" style="color:#; background-color:#ebebeb;"> <div class="row mb-3"> <div class="col-md-12"> <h2 class="text-center headline py-3" style="color:#;">Contact Us</h2> </div> </div> <div class="row d-flex justify-content-center pt-3"> <div class="col-6 col-lg-3 pb-5 mb-5 d-flex justify-content-center"> <div class="w-100"> <div class="image-wrap d-flex justify-content-center mb-3"> <img class="lazyload img-fluid rounded-circle image-hover" data-src="/media/hzqghojn/image-27.jpg?width=320&height=320&rnd=133735511075200000" alt="" /> </div> <div class="text-center pb-3"><h3>Rick Higgins</h3></div> <div class="text-center"><h5>Service & Support</h5></div> <div class="row d-flex justify-content-center pl-3"> <div class="col text-center pb-5 w-48"> <a href="mailto:Service-Sales@rovisys.com" class="icon-wrap"> <?xml version="1.0" encoding="utf-8" ?>  <svg version="1.1" width="48" height="28" id="Layer_1" xmlns:cc="http://creativecommons.org/ns#" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns:svg="http://www.w3.org/2000/svg" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 100 60" style="enable-background:new 0 0 100 60;" xml:space="preserve"> <style type="text/css"> .st0 { fill: #5F6CB3; 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