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Controller's Office Solution Center | Controller's Office

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class="delimiter">»</span> <span class="inline even last"><a href="/service-units/strategic-initiatives">Strategic Initiatives</a></span></div> <div class="page row clearfix"> <div class="inner-wrapper"> <div role="main" id="main-content" class="col"> <h1>Controller&#039;s Office Solution Center</h1> <div class="co-ds-3col co-block-content-type node node-co-service-unit view-mode-full clearfix"> <div class="group-left "> <div class="field field-type-text-with-summary field-name-body field-name-body"> <p>Provides single point of contact support to campus departments, employees, and others to resolve inquiries related to most Controller’s Office functions and systems.</p> <ul class="co-service-links "> <li><a href="/service-units/payroll"><i aria-hidden="true" class="fa fa-money">&nbsp;</i>Payroll</a></li> <li><a href="/service-units/hbs-processing-center"><i aria-hidden="true" class="fa fa-clock-o">&nbsp;</i>HBS</a></li> <li><a href="/service-units/myreports"><i aria-hidden="true" class="fa fa-area-chart">&nbsp;</i>MyReports</a></li> <li style="background:#eb093c"><a href="/controller%E2%80%99s-office-solution-center-chat"><i aria-hidden="true" class="fa fa-comments">&nbsp;</i><span style="vertical-align: bottom">Start a chat</span></a></li> <li style="background:#716fb2"><a href="https://ucsf.service-now.com/ess/cosolutioncenter" target="_blank"><i aria-hidden="true" class="fa fa-external-link-square">&nbsp;</i><span style="vertical-align: bottom">Submit a ticket</span></a></li> </ul> </div> </div> <div class="group-middle "> <h2 id="co-su-support-header">Support Contact</h2> <div class="field field-type-email field-name-field-co-email field-name-field-co-email"> <label>Email</label> <a href="/cdn-cgi/l/email-protection#b0f3ffe3f3f0c5d3c3d69ed5d4c5"><span class="__cf_email__" data-cfemail="54171b071714213727327a313021">[email&#160;protected]</span></a> </div> <div class="field field-type-text field-name-field-co-phone-number field-name-field-co-phone-number"> <label>Phone</label> 415.476.2126 </div> <div class="field field-type-text field-name-field-co-fax-number field-name-field-co-fax-number"> <label>Fax</label> 415.390.9100 </div> <!--div class="co-su-function-contact"><a href="/services/controllers-office-solution-center/contacts">Service Contacts</a></div--> </div> <div class="group-right "> <h2 style="font-weight:normal">Management Contact</h2> <div class="field field-type-entityreference field-name-field-co-management-contact field-name-field-co-management-contact"> <div class="field-items"> <div class="field-item even"> <!-- node.tpl.php --> <article class="node node-ucsf-person " about="/contacts/joel-carrillo" typeof="sioc:Item foaf:Document"> <a href="/contacts/joel-carrillo" rel="bookmark">Joel Carrillo</a> <span property="dc:title" content="Joel Carrillo" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-type-text field-name-field-person-working-title field-name-field-person-working-title"> CO Solution Center Manager </div> </div> </article> </div> <div class="field-item odd"> <!-- node.tpl.php --> <article class="node node-ucsf-person " about="/contacts/jeffrey-jang" typeof="sioc:Item foaf:Document"> <a href="/contacts/jeffrey-jang" rel="bookmark">Jeffrey Jang</a> <span property="dc:title" content="Jeffrey Jang" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-type-text field-name-field-person-working-title field-name-field-person-working-title"> CO Solution Center Supervisor </div> </div> </article> </div> </div> </div> </div> </div> <div class="block block-quicktabs co-quicktabs co-quicktabs-left co-quicktabs-f3 co-block-content-type co-block-no-border clearfix " id="block-quicktabs-co-quick-tab-solutions-resources"> <h2 class="title">Frequently Requested Support</h2> <div id="quicktabs-co_quick_tab_solutions_resources" class="quicktabs-wrapper quicktabs-style-nostyle"><ul class="quicktabs-tabs quicktabs-style-nostyle"><li class="active first"><a href="/services/controllers-office-solution-center?qt-co_quick_tab_solutions_resources=0#qt-co_quick_tab_solutions_resources" id="quicktabs-tab-co_quick_tab_solutions_resources-0" class="quicktabs-tab quicktabs-tab-block quicktabs-tab-block-views-delta-co-view-how-to-guides-block-11 active">How-To Guide</a></li> <li class="last"><a href="/services/controllers-office-solution-center?qt-co_quick_tab_solutions_resources=1#qt-co_quick_tab_solutions_resources" id="quicktabs-tab-co_quick_tab_solutions_resources-1" class="quicktabs-tab quicktabs-tab-block quicktabs-tab-block-views-delta-co-view-forms-block-11 active">Form</a></li> </ul><div id="quicktabs-container-co_quick_tab_solutions_resources" class="quicktabs_main quicktabs-style-nostyle"><div id="quicktabs-tabpage-co_quick_tab_solutions_resources-0" class="quicktabs-tabpage "> <div class="block block-views " id="block-views-co-view-how-to-guides-block-11"> <div class="view-co-view-how-to-guides view-id-co_view_how_to_guides view-display-id-block_11 co-view-container co-view-container-filter-top co-view-container-filter-border co-view-container-filter-bg-gray view-dom-id-489a9191a5cc36287b75df2875005f1e"> <div class="view-filters"> <form action="/all-how-to-guides" method="get" id="views-exposed-form-co-view-how-to-guides-block-11" accept-charset="UTF-8"><div class="views-exposed-form"> <div class="views-exposed-widgets clearfix"> <div id="edit-co-filter-htg-solutions-wrapper" class="views-exposed-widget views-widget-filter-keys"> <label for="edit-co-filter-htg-solutions"> Search these How-To Guides </label> <div class="views-widget"> <div class="form-type-textfield form-item-co-filter-htg-solutions"> <input title="Enter the terms you wish to search for." type="text" id="edit-co-filter-htg-solutions" name="co-filter-htg-solutions" value="" size="30" maxlength="128" /> </div> </div> </div> <div class="views-exposed-widget views-submit-button"> <input type="submit" id="edit-submit-co-view-how-to-guides" name="" value="Search" /> </div> <div class="views-exposed-widget views-reset-button"> <input type="submit" id="edit-reset" name="op" value="Clear" /> </div> </div> </div> </form> </div> <div class="co-list-items-wrapper"> <ul class="co-list-lines-items"> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/how-to-guides/payroll/accessing-understanding-earnings-statements">Accessing and Understanding Earnings Statements</a></h3> </div> <div class="views-field views-field-body"> <span class="field-content"> Paychecks for UCSF employees will be issued from UCPath beginning with the June 1, 2020 payday for monthly employees and the June 10, 2020 payday for biweekly employees.&nbsp;Electronic earnings statements for prior pay issued from UCSF's legacy payroll system continue to be available in At...</span> </div> <div class="views-field views-field-view-node"> <em class="field-content"><a href="/how-to-guides/payroll/accessing-understanding-earnings-statements">Read more</a></em> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/how-to-guides/payroll/payroll-benefits-information-employees-unpaid-leave">Payroll and Benefits Information for Employees on Unpaid Leave</a></h3> </div> <div class="views-field views-field-body"> <span class="field-content"> Contents Introduction Your Pay Status and Benefits Eligibility Maintaining Your Benefits While on Unpaid Leave Returning to Work Suspending Voluntary Payroll Deductions Introduction UCSF's Payroll Office is providing this information to help you manage your health and welfare...</span> </div> <div class="views-field views-field-view-node"> <em class="field-content"><a href="/how-to-guides/payroll/payroll-benefits-information-employees-unpaid-leave">Read more</a></em> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/how-to-guides/payroll/replace-paper-paycheck">Replace a Paper Paycheck</a></h3> </div> <div class="views-field views-field-body"> <span class="field-content"> If you lost your paper paycheck, have a damaged paycheck, or have a paycheck more than 180 days old, please contact the Controller’s Office Solution Center for assistance.&nbsp; Review Options for Receiving Missed Pay if you did not receive your paycheck or were not paid in full.&nbsp; To...</span> </div> <div class="views-field views-field-view-node"> <em class="field-content"><a href="/how-to-guides/payroll/replace-paper-paycheck">Read more</a></em> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/how-to-guides/payroll/sign-direct-deposit">Sign Up for Direct Deposit</a></h3> </div> <div class="views-field views-field-body"> <span class="field-content"> All UCSF employees are strongly encouraged to set up electronic direct deposit to receive their payroll earnings by direct&nbsp;deposit&nbsp;to up to three bank accounts on payday. Employees will enjoy several advantages when using this preferred payment method: Fast – earnings are available...</span> </div> <div class="views-field views-field-view-node"> <em class="field-content"><a href="/how-to-guides/payroll/sign-direct-deposit">Read more</a></em> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/how-to-guides/payroll/verification-employment-income">Verification of Employment (or Income)</a></h3> </div> <div class="views-field views-field-body"> <span class="field-content"> UCSF uses The Work Number to provide employment and income verifications for employees. The Work Number is a secure, automated service providing employees with the ability to quickly deliver proof of employment or income to authorized verifiers. The Work Number is available 24 hours a day,...</span> </div> <div class="views-field views-field-view-node"> <em class="field-content"><a href="/how-to-guides/payroll/verification-employment-income">Read more</a></em> </div></li> </ul></div> </div> </div> </div><div id="quicktabs-tabpage-co_quick_tab_solutions_resources-1" class="quicktabs-tabpage quicktabs-hide"> <div class="block block-views " id="block-views-co-view-forms-block-11"> <div class="view-co-view-forms view-id-co_view_forms view-display-id-block_11 co-view-container co-view-container-filter-top co-view-container-filter-border co-view-container-filter-bg-gray view-dom-id-c9cfd183a60ad810a062f0bd89502d38"> <div class="view-filters"> <form action="/forms/%2A" method="get" id="views-exposed-form-co-view-forms-block-11" accept-charset="UTF-8"><div class="views-exposed-form"> <div class="views-exposed-widgets clearfix"> <div id="edit-co-filter-forms-solutions-wrapper" class="views-exposed-widget views-widget-filter-keys"> <label for="edit-co-filter-forms-solutions"> Search these Forms </label> <div class="views-widget"> <div class="form-type-textfield form-item-co-filter-forms-solutions"> <input title="Enter the terms you wish to search for." type="text" id="edit-co-filter-forms-solutions" name="co-filter-forms-solutions" value="" size="30" maxlength="128" /> </div> </div> </div> <div class="views-exposed-widget views-submit-button"> <input type="submit" id="edit-submit-co-view-forms" name="" value="Search" /> </div> <div class="views-exposed-widget views-reset-button"> <input type="submit" id="edit-reset" name="op" value="Clear" /> </div> </div> </div> </form> </div> <div class="co-list-items-wrapper"> <ul class="co-list-lines-items"> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/forms/payroll/compensatory-time-cto-election-form">Compensatory Time Off (CTO) Election Form</a></h3> </div> <div class="views-field views-field-body"> <div class="field-content">The CTO Election Form is used to indicate the employee’s option to ‘bank’ compensatory time; the default is to have compensatory time paid out. </div> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/forms/payroll/make-benefits-premium-payment">Make a Benefits Premium Payment</a></h3> </div> <div class="views-field views-field-body"> <div class="field-content">Submit a benefits premium payment by credit card to the UCSF Payroll Office while you are on leave</div> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/forms/payroll/payroll-expense-transfer-uploader-form-petu">Payroll Expense Transfer Uploader (Form PETU)</a></h3> </div> <div class="views-field views-field-body"> <div class="field-content">Used primarily for all expense transfers of payroll originating in PPS and contained within the Distribution of Payroll Expense (DPE) Report in MyReports. It cannot be used to transfer charges from a non-capped fund to an NIH-capped fund or to only change the activity period or sub-account. Instructions for use are located in the first tab of the excel file.</div> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/forms/payroll/replacement-check-affidavit-form">Replacement Check Affidavit Form</a></h3> </div> <div class="views-field views-field-body"> <div class="field-content">To replace a lost, damaged or stale dated paycheck.</div> </div></li> <li class="views-row co-list-lines-item"> <div class="views-field views-field-title"> <h3 class="field-content co-list-item-title"><a href="/forms/hbs-processing-center/time-maintenance-form-tmf">Time Maintenance Form (TMF)</a></h3> </div> <div class="views-field views-field-body"> <div class="field-content">Used to increase or decrease the total number of hours or change the pay type for UCSF Health employees only.</div> </div></li> </ul></div> </div> </div> </div></div></div> </div> </div><!--/main--> </div> </div><!--/page--> 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