2023 Sustainability Report

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We are deeply engaged in driving better outcomes for our clients, people, communities and planet, with an entrepreneurial spirit that pushes them to achieve more, and a resilience that has been the backbone of Cushman & Wakefield for more than 100 years. I am proud to present our 2023 Sustainability Report, which showcases our collective results and impact in this critical space. We never settle for the status quo, and earlier this year we set forth a refreshed strategy and priorities that serve as a playbook to guide our decisions and actions across the firm. Our approach to Environmental, Social and Governance (ESG) reflects the broader culture of our company—we are curious problem solvers, above all, who do not turn away from complicated questions. In this report, you’ll find updates that reflect how we are successfully integrating sustainable thinking, initiatives and frameworks into every part of our business. You’ll also find that we reaffirm Cushman & Wakefield’s support of the Ten Principles of the United Nations Global Compact in the areas of human rights, labor, environment and anti-corruption. > Delivering on our commitment to increase diversity, with women making up 40% of the firm’s total workforce in 2023, 75% of our Board of Directors, 43% of people managers and 47% of executives. > Providing energy and sustainability services for over 60,120 buildings, totaling approximately 1.13 billion square feet. > Reducing our total Scope 1 and 2 (market-based) emissions by 43% from our 2019 baseline. > Sourcing 58% of our operations electricity from renewable sources, a 20% increase from 2022. Some of our most impactful progress is highlighted below: > Spending approximately $840 million with diverse suppliers in North America, an increase of 4.6% versus 2022. > Decreasing energy consumption year-over-year by 11% in 2023, driven by a 31% decrease in the use of natural gas and fuel oil reported. I have now been CEO of Cushman & Wakefield for over a year, and in that time, we have focused on building the foundation of our business in order to accelerate progress on our core priorities. Our new strategy, Strengthen the Core, Operate with Rigor and Position Cushman & Wakefield for Long-term, Organic Growth , sets the standard for what we as a company do each day to achieve success. Looking ahead, as we continue to navigate a challenging environment, we are leveraging our own transformation to seize opportunities old and new. We are aligning our business to be a leader on the world’s megatrends, including climate change and technological transformation, envisioning new services with our clients to assist them in transitioning toward a net-zero world. AS ONE OF THEWORLD’S LARGEST COMMERCIAL REAL ESTATE FIRMS, OUR CLIENTS EXPECT AND VALUE OUR EXPERT ADVICE ABOUT THE CHALLENGES THAT FACE THE BUILT ENVIRONMENT. We believe Better never settles , and better starts now for our clients, colleagues, communities and all our stakeholders. Michelle MacKay Chief Executive Officer INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 4 About Cushman & Wakefield Message from Our CEO Our Sustainability Approach 2023 Highlights About Cushman & Wakefield Leading Commercial Real Estate Services with Out-sized Impact KEY STATISTICS (3) FEE REVENUE BY SERVICE LINE (APPROXIMATE % OF FY '23) 7% Valuation and Other ~$9.5B 2023 Revenue ~52K Employees Worldwide ~6.2B Square Feet Managed Cushman & Wakefield is a leading global commercial real estate services firm that makes a meaningful impact for our people, clients and communities. Led by an experienced executive team and approximately 52,000 employees, we are driven to solve complex problems for real estate occupiers and owners, and we have the expertise and experience to bring solutions to life. We offer a broad suite of services across approximately 60 countries through our integrated and scalable platform. We are domiciled and headquartered in the United Kingdom with our U.S. Corporate headquarters in Chicago. The built environment is complex. There are always bigger problems to outhink and greater challenges to outdo. That’s why we will never settle for the world that’s been built, but will relentlessly drive it forward. Our business is focused on providing a comprehensive offering of services, which include: (i) Services, including property, facilities and project management; (ii) Leasing; (iii) Capital markets; and (iv) Valuation and other services. Valuation & Advisory Strategic Consulting 54% Services (1) 10% Capital Markets ~400 Offices Property Management Project Management Facility Services (C&W Services) Integrated Facilities Management (Global Occupier Services or “GOS”) Investment Sales Equity, Debt and Structured Finance ~60 Countries 54% Services (1)(2) Fee Revenue 29% Leasing Tenant Representation Agency Leasing 1 Effective January 1, we have renamed the "Property, Facilities, and Project Management" services line to "Services." 2 Reflects Services as a percentage of total service line fee revenue for LTM Jun-24. 3 All provided figures are approximate. More information about Cushman & Wakefield’s business and service offerings can be found on our webpage. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 5 About Cushman & Wakefield Message from Our CEO Our Sustainability Approach 2023 Highlights Guiding Clients as a Thought Leader and Partner We take great pride in our ability to use more than 100 years of expertise in commercial real estate to continuously develop innovative ideas and leading practices that drive our industry forward. Cushman & Wakefield’s business is designed and built around the goal of providing strategic advice to our clients on how they think about and use space. We provide our clients with knowledge, which underpins the platform of services we offer, and generate thought leadership for the overall commercial real estate ecosystem. We are differentiated by our unique position at the intersection of advice and execution . Our teams leverage Cushman & Wakefield’s extensive data sources and our analytical capabilities to define and develop executable solutions to address the challenges faced by our clients. We are more than advisors, though. We are called upon to implement the advice we provide. This leads us to outthink every challenge for our clients . THE BEST IDEAS ONLY BECOME ADVICEWHEN YOU HAVE THE ABILITY TO BRING THEM TO LIFE IN THE REALWORLD. Better Never Settles As part of resetting our long-term strategy, we recently launched our new purpose and values. Purpose Never settle for the world that’s been built, but relentlessly drive it forward. We believe that Better never settles. This is our purpose. This is our “why.” This belief underscores our reason for what we do each day. We exist as a company to drive the world forward, to never settle for the status quo, and to make meaningful impact for each other, our clients, our communities and our planet. Throughout this report, we will demonstrate how we are living this purpose by driving momentum for our stakeholders, and by pushing and evolving our business, strategy and operations. Our DRIVE Values Our core values are always the driving force for businesses to move forward, create inspiration, help us bring consistent services to the built environment every day. WE ARE: D RIVEN We celebrate determination. No matter what we may have already achieved, we are constantly driven to continue solving complex problems for our clients and communities. R ESILIENT The biggest muscle we can flex in the built world is our resilience. Our advisors consistently find answers and bring forth opportunities for our clients. I NCLUSIVE Progress is everyone's business. By harnessing the power of inclusivity every day, we grow stronger teams with more diverse viewpoints on client and community challenges. EXECUTION Doing ADVICE Thinking V ISIONARY The biggest problems need the best thinkers. As truth tellers for our clients, we rely on more than insights and experience to drive forward. We also harness the full potential of technology, Al, data and analytics. E NTREPRENEURIAL We keep a startup mind, no matter how big we get. Our roots are deep and diverse, a strength we draw on to ensure our entrepreneurial spirit never gets lost. We know bigger doesn't always mean better. Better means better. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 6 Our Sustainability Approach Message from Our CEO About Cushman & Wakefield 2023 Highlights Our Sustainability Approach Sustainability is inextricably woven into Cushman & Wakefield’s strategy, business and corporate operations; we proudly create a better future by bringing sustainability to the core of everything we do in commercial real estate and beyond. Through our business, we work with some of the world’s largest real estate occupiers and investors who share a similar purpose to ours: Never settle for the world as we know it, but constantly drive forward toward a more sustainable one every day. Through this shared purpose, we provide integrated sustainable real estate solutions to our clients across their own sustainability journeys from first steps to beyond net zero. We also work to embed sustainability across our own operations by striving for best practices in our leased portfolio and integrating sustainability education into our employee training programs and sustainability principles into our culture. In 2022, our Global Sustainability Taskforce developed an actionable strategy around key sustainability initiatives in our service offerings as part of our broader focus on Environmental, Social and Governance (ESG) issues. The Taskforce developed a framework for achieving measurable progress on our ESG initiatives, including targets and key performance indicators (KPIs) related to our material topics. In 2023, the Taskforce transitioned to a Global Sustainability Working Group, which oversees the implementation of the Taskforce’s strategic priorities and is led by our newly appointed Chief Sustainability Officer (CSO), Jessica Francisco. Together with the Global Sustainability Working Group, our CSO’s team of dedicated sustainability services professionals, our sustainability service experts embedded in our regions and our corporate ESG team, we are driving the achievement of these targets. We will never settle for making change later when the world needs practical changes now. That’s why we believe that a better future begins now . We are taking bold actions today, to protect and promote sustainable value and positively impact our people, our clients, our communities and our planet. Our sustainability strategy commits to tangible goals across the following focus areas: A Better Future Begins Now Better for the Planet We drive net zero We take practical steps to drive the transition to a net-zero world, creating a sustainable future for the planet. Better for Our People and Communities We accelerate progress We create positive social impact, helping our people and our communities thrive. Better for Our Clients We create positive places We embed sustainability across our services, working to solve the greatest challenges of our clients and communities. BETTER FOR OUR BUSINESS We commit to strong governance, operating with the highest level of integrity and communicating our progress openly and transparently. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 7 Our Sustainability Approach Message from Our CEO About Cushman & Wakefield 2023 Highlights To further our sustainability commitment, we are working toward goals across our three focus areas: A Better Future Begins Now OBJECTIVE GOALS 2023 PROGRESS 1 > 15% reduction in total Scope 1 and 2 (market-based) 4 GHG emissions since 2022. > 43% reduction in total Scope 1 and 2 (market-based) GHG emissions since 2019. > 68% reduction in total Scope 1 and 2 (market-based) office emissions per thousand square feet (tsf) of office space since 2019. > 58% of Cushman & Wakefield’s electricity for its operations in 2023 was sourced from renewable sources. > 52% reduction in entire value chain emissions from our 2019 baseline. > Our newly launched Sustainability Ambassadors are driving engagement in local offices around waste and recycling, with specific programs to be established by year-end 2024. > 19,789 employees participated in introductory sustainability training and 118 sustainability practitioners completed specialized sustainability development courses. > Expanded ESG course offering through LinkedIn Learning to 50+ topics. 5,280 people dedicated 1,362 hours to these courses. > Employee goal-setting includes at least two hours of DEI learning experiences per year and setting a personal commitment to DEI. > Spent approximately $840 million with diverse businesses in North America. > Achieve net zero 2 for Scopes 1, 2 and 3 greenhouse gas (GHG) emissions by 2050. > Reduce absolute Scope 1 and 2 emissions across our corporate offices and operations 50% by 2030 (from a 2019 baseline year). > Engage our clients, representing 70% of emissions at our managed properties (Scope 3), to set their own science-based targets by 2025. > Purchase 100% renewable electricity for our corporate offices by 2030. 3 > Electrify our vehicle fleet globally by 2035. > Achieve sustainability certifications for all of Cushman & Wakefield’s major office construction and renovation projects. > Implement waste reduction and recycling programs for all offices globally by year-end 2024. > Eliminate single-use plastics from all offices by year-end 2025. Better for the Planet We drive net zero We take practical steps to drive the transition to a net-zero world, creating a sustainable future for the planet. > Create learning and development opportunities that enable our employees to embed sustainability in our business. > Implement role-specific DEI goals to grow our culture of inclusion, through the execution and measurement of formal DEI education, engagement and cultural behaviors. > Spend $1 billion with diverse businesses 5 by 2025. Better for Our People and Communities We accelerate progress We create positive social impact, helping our people and our communities thrive. > Provided sustainability services to more than 60,120 buildings totaling approximately 1.13B square feet globally. > Over 4,800 new and existing suppliers completed an ESG intake questionnaire. > Embed sustainability in our business, operations and cultural values. > Incorporate ESG Supplier Questionnaire in onboarding for new corporate and client suppliers by 2024. > Ensure that 100% of key suppliers have an ESG program in place by year-end 2025. > Ensure that 50% of key suppliers have a science-based emissions reduction target in place by year-end 2030. Better for Our Clients We create positive places We embed sustainability across all our services, solving the greatest challenges of our clients and communities. 1 For more information on how we measure our emissions reduction progress, including calculation methodology and scope of third-party verification of relevant emissions data, see the “Environmental Data” section of the Appendix. 2 We define net zero as (a) reducing Scope 1, 2 and 3 emissions to zero or a residual level consistent with reaching net-zero emissions at the global or sector level in eligible 1.5°C scenarios or sector pathways and (b) neutralizing any residual emissions by 2050—and any of our GHG emissions thereafter. Where we discuss “Delivering Net Zero” and other service offerings related to net zero, we are generally referring to services that can contribute to customers’ decarbonization efforts and strategies. We make no representations regarding whether such customers have targets or strategies in place that align with our definition of net zero or whether such customers will achieve net zero as we define the term. 3 Renewable electricity is energy derived from natural sources that are replenished at a higher rate than they are consumed. Sunlight and wind, for example, are such sources. An energy attribute certificate (EAC) is a contractual instrument that conveys attributes about a unit of energy. A common type of EAC in North America is the renewable energy certificate (REC), used for electricity suppliers and consumers. One REC conveys one megawatt-hour of electricity generated from renewable sources. 4 According to The GHG Protocol, a market-based method reflects emissions from electricity that companies have purposefully chosen (or their lack of choice). It derives emission factors from contractual instruments, which include any type of contract between two parties for the sale and purchase of energy bundled with attributes about the energy generation, or for unbundled attribute claims. 5 A business that is at least 51% owned and operated by a historically underrepresented or underserved individual or group qualifies as a diverse business. 6 Certain employee data reported may vary slightly from previously reported numbers due to the timing of data extraction. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 8 Our Sustainability Approach Message from Our CEO About Cushman & Wakefield 2023 Highlights Our sustainability strategy is underpinned by our commitment to strong governance. We strive to operate with the highest level of integrity, and we aim to communicate on our progress openly and transparently. Materiality We conducted a materiality assessment in 2021 in accordance with Global Reporting Initiative (GRI) standards. Employees, clients, suppliers and other stakeholders provided input via a survey that resulted in the identification of 13 material ESG topics 6 that are central to our firm’s strategy and approach to ESG. Five additional topics are monitored since they were identified as important. This assessment has provided us with direction on how to prioritize different initiatives and allocate resources. As a best practice, Cushman & Wakefield intends to carry out a materiality assessment every few years. For this reason and as a step in complying with the European Union’s Corporate Sustainability Reporting Directive (CSRD), we plan to begin our first double materiality analysis in 2024. We also continually seek input from our stakeholders to reaffirm and refine the topics that are central to our strategy. See the Better for Our Business chapter of this report for more on our stakeholder engagement efforts. ENVIRONMENTAL SOCIAL ECONOMIC/GOVERNANCE Priority > Business ethics and integrity > Economic performance > Innovation and technology Priority > Energy and GHG emissions > Sustainability services > Climate change resilience Monitored > Water > Waste > Environmental compliance Priority > Employee attraction and retention > Employee training and education > Occupational health and safety > Diversity and equal opportunity > Procurement > Supplier diversity and Responsible Sourcing Monitored > Data privacy and security > Non-discrimination > Employee well-being > Human rights Monitored > Charitable giving and volunteering More information can be found on our Environmental, Social and Governance (ESG) webpage, including our materiality matrix and a full description of our materiality assessment and topics. 7 “Materiality” as used throughout this report refers to the way “materiality” is used and described in the GRI Universal Standards. In this report, we are not using the terms "material" or "materiality" as they are used under the securities or other laws of the U.S. or any other jurisdiction, or as they are used in the context of financial statements and financial reporting. “Materiality,” for the purposes of this document should not, therefore, be read as equating to any use of the word in other Cushman & Wakefield reporting or filings. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 9 Our Sustainability Approach Message from Our CEO About Cushman & Wakefield 2023 Highlights Aligning Our Sustainability Priorities to the United Nations Sustainable Development Goals (UNSDGs) Cushman & Wakefield has been a participant of the United Nations Global Compact (UNGC) since 2018. We have identified six UNSDGs that we believe are material to Cushman & Wakefield and present areas in which we can make the greatest impact. Goal Description Progress We strive to provide living and working environments that are sustainable and health-focused. The benefits we provide to our employees encompass several dimensions of well-being: physical, mental and financial. For more on employee well-being, see Well-Being: Benefits for All in the Better for Our People and Communities chapter of this report. We have achieved 47% representation of women in executive roles at our company in 2023. We promote the advancement of women across our regions through our Women’s Integrated Network (WIN) employee resource group (ERG). For more on gender equality, see Diversity, Equity and Inclusion in the Better for Our People and Communities chapter of this report. Goal 3. Good Health and Well-Being Ensure healthy lives and promote well-being for all at all ages Goal 5. Gender Equality Achieve gender equality and empower all women and girls For programs on how we recruit, develop and promote our people, and for information on our educational partnerships, see the Career Development and Training and Development sections in the Better for Our People and Communities chapter of this report. Goal 8. Decent Work and Economic Growth Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all Making the built environment sustainable and inclusive is at the heart of our business, our culture and everything we do. For more on our sustainable solutions in commercial real estate management, see the Better for Our Clients chapter of this report. Goal 9. Industry, Innovation and Infrastructure Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation Goal 11. Sustainable Cities and Communities Make cities and human settlements inclusive, safe, resilient and sustainable We are transitioning to net zero in our own operations and are working to ensure that our value chain has ambitious climate action goals. For more detail, see the Our Science-Based Targets and Net-Zero Commitments, Environmental Management and Climate Risk and Resilience sections of the Better for Our Planet chapter of this report. Goal 13. Climate Action Take urgent action to combat climate change and its impacts INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 10 Message from Our CEO About Cushman & Wakefield Our Sustainability Approach 2023 Highlights Better for Our Clients Better for Our Planet Better for Our People and Communities Better for Our Business 15% reduction in total Scope 1 and 2 (market-based) emissions from 2019 43% Over 4,800 new and existing suppliers completed an ESG intake questionnaire We provided energy and sustainability services for 60,120+ In 2023, women made up 40% of our total workforce 43% of our people managers 47% of our executives reduction in total Scope 1 and 2 GHG emissions from 2022 1.13 BSF buildings, totaling approximately Approximately $840M spent with diverse suppliers in North America (+4.6% versus 2022) 19,789 36% increase in year-over-year ERG membership employees completed voluntary sustainability training in 2023 Women make up 75% of our Board of Directors 58% Sourced 58% of operations electricity from renewable sources We achieved sustainable building certifications for over 590 client buildings use of natural gas and fuel oil 11% decrease in energy consumption year-over year in 2023, driven by a 31% decrease in the Employee data and executive team data in this report is as of December 31, 2023 unless otherwise indicated. “Executive team” refers to our Global Management Team (GMT). Board data is as of the date of publishing of this report. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 11 Message from Our CEO About Cushman & Wakefield Our Sustainability Approach 2023 Highlights Cushman & Wakefield Awards and Recognitions Named One of the World's Most Sustainable Companies, TIME 2024 VETS Indexes 5-Star Employer World’s Top CRE Advisor and Consultant, Euromoney Named a top two commercial real estate brand in The Lipsey Company’s 2024 Top 25 Commercial Real Estate Brand Survey 2024 ENERGY STAR® Partner of the Year Sustained Excellence Award, U.S. Environmental Protection Agency (EPA) Named to IAOP® Global Outsourcing 100® List for 13 th consecutive year America’s Greatest Workplaces for Women 2024 by Newsweek and Plant-A Insights Group, receiving a top score with a five-star rating America’s Greatest Workplaces for Parents and Families 2024, Newsweek Military Friendly® Employer for six consecutive years, including 2024 2024 Best in Building Health awards, an annual list honoring the top global real estate companies and individuals leading the healthy building movement by example America’s Best Large Employers 2024, presented by Forbes Received a score of 100 on the Human Rights Campaign Foundation’s 2023–2024 Corporate Equality Index A full list of our awards can be found on our webpage. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 12 Our Approach Thought Leadership Innovation and Technology Client Sustainability Services Stories of Progress BETTER FOR OUR CLIENTS With our purpose to “never settle for the world that’s been built, but relentlessly drive it forward,” at no point do we shine as brightly as when we are helping our clients develop and implement their real estate strategies. Working with real estate owners, occupiers and investors, we use our drive to understand our clients’ needs, our resilience to help them reach their real estate goals, and our visionary solutioning to help them make better, outlasting decisions. We know that ESG elements matter throughout every step of the property life cycle, and our deep understanding of the topic, along with our strong cultural values, allows us to embed relevant expertise in our client services across our capabilities. Whether in our core services like property management, facilities services and strategic consulting, or in our ESG-focused services like sustainability advisory, energy and resource management, and physical climate scenario analysis, we want to support and enable our clients’ sustainability goals and wishes across their experience with the built environment. Our goal is to stand out as the most trusted partner on our clients’ sustainability journeys with pragmatic advice, next-generation technology and hands-on services. In this section: • Our Approach • Thought Leadership • Innovation and Technology • Client Sustainability Services • Stories of Progress INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 13 Our Approach Thought Leadership Innovation and Technology Client Sustainability Services Stories of Progress Our Approach WE DON'T RUNAWAY FROMOUR CLIENTS' BIGGEST PROBLEMS. WE RUN TO THEM. WE CREATE POSITIVE PLACES by embedding sustainability across all our services, helping our clients achieve their ambitious ESG goals across their real estate portfolios. We advise them on rethinking, repositioning and repurposing real estate strategies, weaving in ESG considerations across the real estate life cycle that have outsized impact on their sustainability performance. Why do our client services matter? We recognize that the services we deliver for our clients directly impact the world and contribute to the resilience of their businesses, strengthen their corporate reputations and reduce risks. While a company’s commercial real estate strategy may not seem like a primary lever for achieving its ESG goals, we know better (and better never settles). We know that seemingly isolated decision points in the commercial real estate life cycle are actually iceberg tips with underlying impacts on more factors like talent, diversity, employee well-being, climate change resilience, and so much more. How are we driving forward? Cushman & Wakefield is differentiated by our ability to outthink and outdo to help solve the challenges faced by our clients. We take pride in transforming complex problems into approachable steps and in contributing to our clients’ appetite and ability to go further in their sustainability journeys. We are transparent in our assessment and advice , even when presenting the unvarnished truth is not the easiest path forward. What sets us apart is our ability to integrate sustainability and property expertise and collaboratively execute sustainability strategies at all stages for all asset classes, whether it be incorporating sustainability guidelines into design and construction projects; saving energy; reducing carbon emissions, water consumption and waste; or integrating sustainability criteria into a capital transaction. How is it aligned with our business objectives? Joining our clients on their sustainability journeys is an integral part of Cushman & Wakefield’s business strategy. We proudly help our clients achieve their ambitious ESG goals by integrating sustainability into our services and taking advantage of the opportunities we have to effect change through our commercial real estate capabilities. Our service offerings are aligned with the evolving sustainability needs of real estate owners, investors and occupiers as they navigate changing winds like demographic shifts, hybrid work, climate change, technology adoption and stricter environmental regulations. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 14 Thought Leadership Our Approach Innovation and Technology Client Sustainability Services Stories of Progress A SAMPLING OF RECENT THOUGHT LEADERSHIP PIECES The research we conduct provides our people, our clients and the industry with data-driven insights . Every day we strengthen our ideas with actionable research that can position our clients for what comes next. We use our thought leadership to deliver value to clients through unvarnished truth-telling. The thought leadership pieces we produce explore current and emerging trends that shape the commercial real estate sector . In 2023, Cushman & Wakefield’s thought leadership webpages were viewed over 2.1 million times worldwide. Thought Leadership The Bright Side of Office highlights the bright spots, opportunities, and difficulties in the challenging urban office market, considering shifts that have taken place since 2020. It includes an unvarnished analysis of the opportunities and challenges in 11 U.S. cities. THE MOST VALUABLE ASSETS ARE NOT BUILDINGS. IT’S THE THINKING WE DO INSIDE THEM TOMAKE LIFE BETTER. Driving Impact Through Thought Leadership Cushman & Wakefield’s thought leadership drives impact by pushing our clients and the commercial real estate industry forward and reinforcing the growth mindset that defines our company: exploring the present and leveraging our learnings to improve the future. Sustainability How-To Guides provide executable practical advice to help clients implement sustainable changes. How to Green the Brown offers insights and steps on how to transform brownfield buildings into greener assets. Also in the Sustainability How-To series, How to Manage Climate Risk provides an example of our ability to make the complex simpler by breaking it into manageable steps. The guide helps our clients identify and mitigate physical climate risks. Our ReThinking the Office Sector podcast series explores the question, “Is Sustainability Causing Obsolescence?” and considered how ESG impacts different investor profiles and discussed sustainability solutions available to each. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 15 Thought Leadership Our Approach Innovation and Technology Client Sustainability Services Stories of Progress Cushman & Wakefield sponsored research by Coqual, Strangers at Home: The Asian and Asian American Professional Experience , that analyzes the effects of racism and racial violence in the workplace. The Obsolescence Equals Opportunity report provides more details on how sustainability concerns are evolving the future of European real estate. Now Is the Time: Commercial Real Estate Can Make a True Impact on Climate Change discusses the very real opportunity for the commercial real estate industry to address climate change by decarbonizing buildings and lowering emissions across the globe. Also in the ReThinking the Office Sector podcast series , we discuss how to address the Asia Pacific region’s unique real estate challenges. For a full view of our thought leadership pieces, please visit the Insights page on our website. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 16 Innovation and Technology Our Approach Thought Leadership Client Sustainability Services Stories of Progress Innovation and Technology Key Technology Offerings ATRIUS BUILDING INSIGHTS Atrius Building Insights is an enhanced sustainability management platform whose partnership allows Cushman & Wakefield to leverage industry-leading building intelligence software that helps clients improve the environmental, operational and financial performance of their portfolio through the better use of building and portfolio data. With this tool, we are able to complete in-depth energy analytics on client assets through interval meter data and smart building point integration. This technology helps occupier clients looking for a cost-effective solution to improve building performance and satisfy reporting obligations. CFP GREEN BUILDINGS To help clients reduce carbon emissions and meet net-zero targets, Cushman & Wakefield offers C&W Green Buildings, a proprietary digital assessment tool created through an exclusive partnership with CFP Green Buildings. The tool identifies custom decarbonization, retrofitting and cost-savings opportunities for owners and investors. It is a fast, cost-effective, accurate and auditable way to estimate energy consumption and create a roadmap to greener real estate assets. JUPITER INTELLIGENCE Jupiter is a trusted leader in climate risk analytics for organizations seeking to strengthen their climate resilience. Jupiter turns sophisticated climate science into actionable data, helping clients manage, mitigate and disclose climate risk. For the real estate sector, Jupiter helps enable the optimization of portfolio strategies, deal structuring, resiliency and insurance savings. Cushman & Wakefield has partnered with Jupiter Intelligence to offer an easy to-use analytics tool to quickly assess climate risk. MEASURABL Cushman & Wakefield collaborates with Measurabl, an ESG platform built for real estate. Measurabl’s cloud-based platform provides owners and occupiers with a comprehensive view of their ESG performance through automated data capture and on-demand reporting capabilities. This helps our clients accurately report progress and analyze opportunities for efficiency on their ESG journeys. THOUGHT LEADERSHIP: UNLOCKING BETTER REAL ESTATE DECISION-MAKING THROUGH TECHNOLOGY Our services are underpinned by a full suite of technology platforms that help our clients manage their assets and unlock valuable insights across their portfolios. We partner with leading global sustainability and ESG technology companies to provide best-in-class solutions that enable our clients to: In an episode of Cushman & Wakefield’s “The Team Around the Table” podcast series, Salumeh Companieh, our Chief Digital & Information Officer, spoke with senior leadership from Cushman & Wakefield’s Global Occupier Services group about technology, data and people , and five lessons to learn to unlock better decision-making: 1 Embrace technology — it’s inseparable from real estate operations. 2 Adopt a tailored approach to an organization’s specific needs, goals and targeted outcomes. 3 Understand the inextricable relationship between technology and data for insights and strategic decision-making. 4 Value transparency and access to data for real-time insights into an organization’s assets and operations. 5 Prioritize continuous innovation and adaptation — and keep people at the center of it all with the right partners for the digital journey. > Automate their data collection > Assess their physical climate risk > Verify their sustainability performance data > Compare their performance against peers > Track sustainability initiatives > Improve data-driven decision-making > Streamline reporting and disclosure AI+ by Cushman & Wakefield: Advancing the Digitalization of Commercial Real Estate We are enhancing our company’s productivity and driving a new industry standard with AI+: Our digital transformation strategy centered on data, people and partners . The advancements enabled by AI+ will empower our brokerage, services and research professionals to support client decision-making and other needs through the provision of real-time, AI-powered information and automation. We are also working with Microsoft to deploy an advanced suite of AI solutions and will have access to cutting-edge research, tools and specialists from Microsoft and its partners. In April 2024, we announced participation in the Massachusetts Institute of Technology (MIT) Working Group on Generative AI, which will explore the implications of generative AI on the future of work. The working group will conduct research on early use cases of generative AI at leading companies, with a focus on understanding how technologies are used, ensuring responsible usage and examining workforce adaptation. We hope to gain valuable insights that will shape the future of our workforce. INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 17 Client Sustainability Services Our Approach Thought Leadership Innovation and Technology Stories of Progress Client Sustainability Services An Integrated, Full-Life-Cycle Approach. We are proud of our goal to bring sustainability to the core of everything we do in the CRE life cycle. We integrate sustainability into our services and add value for our clients. Rather than selling sustainability projects as one-off consulting assignments, we are a cohesive team, integrating cross-functional groups and tapping the value-adding insights, resources and skillsets of our sustainability experts. We embed sustainability services across our clients’ entire real estate journey across these four key stages: 1 PLAN DESIGN 3 We design and deliver sustainable buildings through: • ESG considerations in technical due diligence • Sustainable workplace design and construction standards • ESG target setting, measurement and reporting during build and fit-out • Retrofits, repositioning or repurposing feasibility assessments • Net-zero project identification and delivery (efficiency, solar, electrification, EV charging, etc.) • Sustainable and responsible procurement practices • Building certifications (i.e., LEED, BREEAM, WELL, Fitwel) OPERATE 4 We operate buildings sustainably on a day-to-day basis by: • End-to-end utility management • Resource efficiency and net-zero plans (energy, water, waste) • Renewable energy procurement • Green cleaning programs • Employee and tenant engagement • Sustainable and responsible procurement practices • ESG data collection, management and reporting TRANSACT 2 We drive sustainability into your investment and portfolio decisions via: • Capital advisory for impact investing (i.e., social impact, climate transition, brown to green) • Capital and valuation advisory for repurposing and repositioning assets • ESG due diligence, score cards and benchmarking • Property-level sustainability roadmap and certification improvement plans (pre or post-acquisition) • Sustainable leasing programs We embed sustainability into portfolio planning to drive positive impact through: • Real estate and ESG advisory services • Workplace strategies • Fund and portfolio strategies • Location strategies • Supply chain and logistics • Repurposing and repositioning strategies • Net-zero roadmaps CLIMATE RISK CLIMATE RISK LEASE GREEN INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 18 Client Sustainability Services Our Approach Thought Leadership Innovation and Technology Stories of Progress OUR END-TO-END SUSTAINABILITY SOLUTIONS: FROM STRATEGY TO IMPLEMENTATION Our sustainability offerings provide seamless, end-to-end solutions for our occupier, owner and investor clients and comprise a core component in many of our engagements across the real estate value chain. 4 Driving Operational Efficiency > End-to-end utility management > Energy, water and waste audits 1 Creating Sustainability Strategy > Baselining and benchmarking > Materiality assessments > Goal and target setting > Strategies and roadmaps > Governance, policies and processes 6 Delivering Net Zero 2 Enabling Compliance > Efficiency plans > Energy modeling > Procurement plans Creating Sustainability Strategy 5 Demonstrating Impact > ESG data collection and management > Building certifications (LEED, WELL, etc.) > Benchmarking and score optimization (GRESB) > ESG reporting and disclosures (GRI, SASB, CDP, TCFD, etc.) 2 Enabling Compliance > ESG compliance programs > Carbon accounting > Mandatory benchmarking and audits > ESG compliance reporting 3 Managing Climate Risk 5 Demonstrating Impact 6 Delivering Net Zero > Net-zero audits > Net-zero strategy and roadmaps > Policies and processes > Procurement programs > Project management and delivery 3 Managing Climate Risk > Climate risk scenario analysis 4 Driving Operational E ciency > Climate risk scores and assessments > Risk mitigation strategies and plans > TCFD Reporting and EU taxonomy g y U n o l o d e h n r p i e c n n & T e d t a b y D a INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES 2023 SUSTAINABILITY REPORT | 19 Client Sustainability Services Our Approach Thought Leadership Innovation and Technology Stories of Progress Scale and Size Matter Our sustainability offerings benefit from our global presence and the advantages of scale. While we have a large footprint, we believe we have the structure and processes in place to be nimble and accessible to our clients. Our agility makes us an optimal partner for investors and occupiers who demand custom services to meet their unique needs. Moving Beyond the Foundational Core of Commercial Real Estate Our work goes beyond the nuts and bolts of core commercial real estate. Sustainability is increasingly woven into a broader scope of services, such as valuation, capital markets, project management, project development and leasing. Our sustainability teams provide tailored services at all points along the maturity continuum of sustainability implementation. Some of the activities our sustainability team engaged in during 2023 encompass: CRITICAL DECISION-MAKING > Decisions on identifying and mitigating climate risk: There is increasing demand for the value Cushman & Wakefield brings to business-critical decision-making on real estate. For example, we advise large clients on difficult-to-relocate sites that are business critical and are exposed to climate change risks such as storms and floods. We help build these considerations into capital plans, leasing objectives and potential relocation strategies. We are also working on risk mitigation with insurers. > Advising on sustainability aspects of large transactions: The mandates received by asset managers and real estate investors increasingly encompass sustainability criteria. Consequently, our brokers receive questions about the sustainability credentials of assets from their clients as they carry out due diligence for large capital investments. As a result, our sustainability team members are increasingly asked to participate in sales pitches as part of the investor’s advisory team. Potential buyers require quick turn-around advice on financial details related to sustainability performance, reporting and certification criteria. They also often require analysis on the required expenditures to mitigate climate risk or to achieve their emissions reduction targets. ADDRESSING GHG EMISSIONS REDUCTION > Helping clients to “think bigger” about GHG emissions: Many organizations have established programs to address Scope 1 and 2 GHG emissions, but devising a plan to reduce Scope 3 GHG emissions requires a shift to more expansive thinking that takes into account the entire value chain of an enterprise. In addition to supporting emissions measurement, our sustainability team helps companies think beyond operations emissions to develop action plans for the next phase in their climate journeys. > Conducting net-zero planning for logistics portfolios in China: Cushman & Wakefield established an in-depth partnership with cold storage warehouse operator Metcold Group to provide emissions reduction planning services for part of the group’s logistics portfolios, comprising 12 multi-temperature warehouse assets in several locations with a total area of nearly one million square meters. To meet Metcold’s net-zero goals, our sustainability team developed a multi-temperature net-zero plan informed by Science Based Targets initiative (SBTi) and aligned with the GHG Protocol global standards. It included customized action plans and management tools, and provided localized, implementable and replicable benchmark cases for the green transformation and zero-carbon development of the cold storage industry. The proposal won Sustainability Achievement of the Year at the 2023 RICS China Awards. For additional examples of how we are adding sustainable value for our clients, see here. OUR SUSTAINABILITY IMPACT IN 2023 590+ sustainable building certifications completed by Cushman & Wakefield for client buildings 60,120+ buildings that we provided energy and sustainability services to, totaling approximately 1.13 billion sf 2024 ENERGY STAR® Partner of the Year, Sustained Excellence Award 225+ Sustainability experts 686 Energy ratings completed More information can be found on our Sustainability Services webpage, including more detail on our accredited professionals and building certifications. </div> <div class="nav-links"> <a href="https://cushwake.cld.bz/2023-Sustainability-Report/2/">Page 2</a> <a href="https://cushwake.cld.bz/2023-Sustainability-Report/3/">Page 3</a> <a href="https://cushwake.cld.bz/2023-Sustainability-Report/4/">Page 4</a> <a href="https://cushwake.cld.bz/2023-Sustainability-Report/5/">Page 5</a> <a href="https://cushwake.cld.bz/2023-Sustainability-Report/6/">Page 6</a> <a href="https://cushwake.cld.bz/2023-Sustainability-Report/7/">Page 7</a> 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2023 Sustainability Report