Customer Support Services

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href="https://www.basware.com/en/solutions/ap-automation/smartcoding" title="SmartCoding">SmartCoding</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/basware-insights" title="Basware Insights">Basware Insights</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/smartpdf" title="SmartPDF">SmartPDF</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/ap-protect" title="AP Protect">AP Protect</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/ap-audit-recovery" title="AP Audit & Recovery">AP Audit & Recovery</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/statement-matching" title="Statement Matching">Statement Matching</a> </li> <li> <a href="https://www.basware.com/en/solutions/ap-automation/invoice-matching" title="Invoice Matching">Invoice Matching</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/solutions/e-invoicing-network/" title="e-Invoicing Network">e-Invoicing Network</a> </h4> <ul> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/receiving-e-invoices/" title="Receiving e-Invoices">Receiving e-Invoices</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/basware-invoice-enrichment" title="Invoice Enrichment">Invoice Enrichment</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/sending-e-invoices/" title="Sending e-Invoices">Sending e-Invoices</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/e-invoicing-archive" title="e-Invoicing Archive (Vault)">e-Invoicing Archive (Vault)</a> </li> <li> <a href="https://www.basware.com/en/solutions/e-invoicing-network/network-interoperability" title="e-Invoicing Interoperability">e-Invoicing Interoperability</a> </li></ul></div><div class="c-mega-menu--col"> <h4> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/" title="Compliance">Compliance</a> </h4> <ul> <li> <a href="https://e-invoicing-compliance.basware.com/en" title="e-Invoicing Compliance News">e-Invoicing Compliance News</a> </li> <li> <a href="https://www.basware.com/en/compliance/invoicing-and-tax-compliance/" title="Invoicing and Tax Compliance">Invoicing and Tax Compliance</a> </li> <li> <a href="https://www.basware.com/en/compliance-map" title="Global e-Invoicing Compliance Map">Global e-Invoicing Compliance Map</a> </li> <li> <a href="https://www.basware.com/en/compliance/peppol-compliance/" title="Peppol Compliance">Peppol Compliance</a> </li> <li> <a href="https://www.basware.com/en/compliance/e-invoicing-mandate-france/" title="e-Invoicing mandate France">e-Invoicing mandate France</a> </li> <li> <a href="https://www.basware.com/en/compliance/e-invoicing-mandate-france/why-basware/" title="Choose your PDP">Choose your PDP</a> </li></ul></div><div 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practice in AP automation. </p></div><div class="Block-action flex flex-wrap flex-col md:flex-row mt-xs"><a href="https://basware.service-now.com/bw?id=bw_csm_index" class="button pr white"> Log a Ticket </a></div></div> </div> <div class="HeroContent-media mb-xs mt-0 lg:mt-md lg:mb-0"> <div class="Block-image "><div></div> </div> </div> </div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696252002581" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center theme-white textAlign-left"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Need a partner for the long-haul?</h2> <p>Selecting your AP Automation solution is only part of the equation. When it comes to implementation and on-going support, you need a team by your side with the expertise to guide you the entire journey.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696252084959" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-snav stickit bg-theme theme-darkBlue"> <div class="toggle-button"></div> <div class="Container"> <ul> <li> <a href="#1" target="_self">Business challenges</a> </li> <li> <a href="#2" target="_self">Benefits</a> </li> <li> <a href="#3" target="_self">Key features</a> </li> <li> <a href="#why-basware" target="_self">Why Basware</a> </li> </ul> </div> </div></div> <div id="hs_cos_wrapper_widget_1696252218092" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center theme-white textAlign-left" id="1"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Common Customer Challenges</h2> <h3>Lacking Support for System Optimisation</h3> <p>Once your system is implemented, you need support to keep it optimized in the best ways for your business. You need a team that can not only help with one-off questions but can also help you ensure you're using the purchase-to-pay solution in the best way for your goals.</p> <h3>No Visibility into Key Improvement Areas</h3> <p>Advanced analytics play a vital role in reporting and gaining insights into your business processes. Without proper guidance on applying these insights from a strong support team, you could miss out on valuable information such as:</p> <ul> <li>How to improve efficiencies</li> <li>How to customize reports and where to dive deeper into your analytics</li> <li>How to use analytics to locate areas of improvement in current processes.</li> </ul> <h3>Difficulty Encouraging Suppliers to Go Electronic</h3> <p>Once you have your Purchase to Pay solution set up and running, you'll want to increase the amount of incoming electronic invoices to get the most out of your system. If you don't have a predetermined plan ready to encourage your suppliers to send their invoices electronically, you'll find it takes longer to get suppliers up to speed and for you to realize ROI. You need trusted experts on getting suppliers onboard quickly to show you the way.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1696252319146" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-bullets FlowingText" id="2" style="padding-top:0; "> <div class="Container:narrow"> <div class="head"> <h2>Customer Care, Customer Service Management, and Supplier Enablement Services to the Rescue</h2> <p>Basware Customer Care is made up of a team of dedicated purchase-to-pay specialists who help to not only solve one-off problems, but also identify, solve, and modify your processes to address larger issues in your business systems.</p> <p>One step further, Customer Service Management is an individualised service led by a dedicated customer service manager focusing on continuous process improvements. Basware Supplier Enablement Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers to start sending invoices electronically.</p> <h3>The total support package</h3> <p>Basware Customer Care, Customer Service Management (CSM), and Supplier Enablement Services cover all facets of support that your organisation needs during and after system implementation.</p> </div> <div class="list-item"> <div class="content"> <h4><i class="fa-solid fa-circle-check fa-lg" style="color: #04d3aa;"></i> Efficiency in Support</h4> <p>Get real-time updates on your case, see which technician is actively working on your ticket, and get questions answered quickly. Our Customer Care team is a unique blend of industry experts, coming from various backgrounds that touch on each step of the purchase-to-pay process. The entire team is also experts in the application of each solution, giving you access to unique, skilled, and various resources. This means you can get back to work quickly with the tips and tricks you need.</p> </div> <div class="content"> <h4><i class="fa-solid fa-circle-check fa-lg" style="color: #04d3aa;"></i> Successful Supplier Enablement</h4> <p>Basware Supplier Enablement services offer a tiered approach to onboard all of your suppliers. This service helps get all of your suppliers activated in a timely fashion, ensure clear and concise communications with suppliers, and gets you realizing ROI quickly. Our expertise in this area helps make the process easy and painless for your suppliers so that you can focus on your business and keep those relationships strong.</p> </div> <div class="content"> <h4><i class="fa-solid fa-circle-check fa-lg" style="color: #04d3aa;"></i> Continuous Process Improvements</h4> <p>Set your goals on continuous process improvement with the help of Basware Customer Service Management. This service is made up of a group of Basware experts who work closely with your organization to help you identify areas of improvement, develop a strategy, and implement change. Through continuous improvements, you'll maximize the added value from your Basware solutions and receive valuable support from your Customer Service Management team, made up of a customer service manager, an account manager, a project manager, and the Basware Customer Care team.</p> </div> </div> </div> </div></div> <div id="hs_cos_wrapper_widget_1696252717141" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-test-slider bg-theme theme-darkBlue" style="Background:url(https://www.basware.com/hubfs/Basware%20Hubspot/Basware_Brand-Texture_Backgrounds_Midnight-Green.jpg) no-repeat center;margin-top:0; margin-bottom:0"> <div class="Container:narrow"> <div class="test-list"> <div class="s-test"> <div class="c-quote"> <div class="moon-quotes-rights"> <svg width="30" height="27" xmlns="http://www.w3.org/2000/svg" id="Layer_1" data-name="Layer 1" viewbox="0 0 133 86.53"> <defs> <style> .cls-1 { fill: #ffffff; stroke-width: 0px; } </style> </defs> <path class="cls-1" d="M2.8,44.33l17.48,37.68c1.36,3.04,5.12,4.52,8.07,4.52s7.13-1.81,8.52-4.79L66.8,9.13c.46-.89.66-1.79.66-2.72,0-4.24-3.71-6.41-8.44-6.41-3.04,0-6.98,1.32-8.29,3.94l-22.69,58-11.44-26.15c-1.2-2.62-4.9-3.94-7.93-3.94-4.7,0-8.67,2.16-8.67,6.41,0,.93,2.8,6.07,2.8,6.07h0Z" /> <path class="cls-1" d="M68.34,44.33l17.48,37.68c1.36,3.04,5.12,4.52,8.07,4.52s7.13-1.81,8.52-4.79l29.93-72.62c.46-.89.66-1.79.66-2.72,0-4.24-3.71-6.41-8.44-6.41-3.04,0-6.98,1.32-8.29,3.94l-22.69,58-11.44-26.15c-1.2-2.62-4.9-3.94-7.93-3.94-4.7,0-8.67,2.16-8.67,6.41,0,.93,2.8,6.07,2.8,6.07h0Z" /> </svg> </div> <div class="right"> <p><span>We are continuously working with Basware to implement invoice automation best practices so we can maximise processing efficiencies and gain the strongest business benefits.</span></p> <p class="author"> <a href="https://www.basware.com/en/why-basware/customers/abb/" target="_blank" rel="noopener"> Pether Jonsson, Group Vice President of ABB Headquarters, Switzerland </a> </p> </div> </div> </div> </div> </div> </div></div> <div id="hs_cos_wrapper_widget_1696252603275" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section data-block-title="One column" data-default-fields="subheading,heading,image,preamble,body_text" class="Block Block--oneColumn align-center theme-white textAlign-left" id="3"> <div class="bg-theme"> <div class="Container:narrow py-block"> <div class="max-w-content mx-auto"><div class="Block-body FlowingText"><h2>Key Features of Support Services</h2> <h3>Customer Care</h3> <p>Basware Customer Care is made up of a team of dedicated purchase-to-pay specialists who help to not only solve one-off problems, but also identify, solve, and modify your processes to address larger issues in your business systems. Basware approaches customer support from a holistic point of view as opposed to a finite request. When taking a look at your request, issue, or inquiry, our team makes it a point to evaluate the issue from a wider lens, allowing you to work together as a team to better understand how this singular issue affects your entire process and what can be done to amend the problem and simultaneously increase efficiencies. </p> <h3>Customer Service Management</h3> Customer Service Management is an individualized service led by a dedicated customer service manager focusing on continuous process improvements. The Basware Customer Service Management team is made up of a highly skilled group of Basware employees, each with a dedicated role focused on improving your business operations from different angles. The customer service manager maintains a holistic view and manages the day-to-day operations of your Basware solutions. A dedicated account manager oversees your commercial arrangements and agreements and a project manager sees to the successful delivery of any projects. <h3>Supplier Enablement & Tools</h3> <p>Basware Supplier Enablement Services is a professional solution built to increase the amount of incoming electronic invoices through approaching and influencing your suppliers. Our experts understand the challenges with supplier adoption and offer the right tool for suppliers' varying needs to ensure you get the most from your system.</p></div></div> </div> </div> </section></div> <div id="hs_cos_wrapper_widget_1711020692448" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="bwm-three-color" id="why-basware"> <div class="Container:narrow"> <div class="head"> <h2>What does it take to make it all happen?</h2> </div> <div class="item-list"> <div class="item"> <div class="item-content bg blue"> <div class="ficon"> <div class="ficon"> <img src="https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=595&height=595&name=intelligent-automation-icons.png" alt="intelligent-automation-icons" loading="lazy" width="595" height="595" style="max-width: 100%; height: auto;" srcset="https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=298&height=298&name=intelligent-automation-icons.png 298w, https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=595&height=595&name=intelligent-automation-icons.png 595w, https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=893&height=893&name=intelligent-automation-icons.png 893w, https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=1190&height=1190&name=intelligent-automation-icons.png 1190w, https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=1488&height=1488&name=intelligent-automation-icons.png 1488w, https://www.basware.com/hs-fs/hubfs/intelligent-automation-icons.png?width=1785&height=1785&name=intelligent-automation-icons.png 1785w" sizes="(max-width: 595px) 100vw, 595px"> </div> </div> <h3> Intelligent<br>Automation. </h3> <p> Sophisticated invoice-centric AI, trained on an unrivalled dataset of over 2.2Bn invoices, delivering real ROI. </p> </div> </div> <div class="item"> <div class="item-content bg purple"> <div class="ficon"> <div class="ficon"> <img src="https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=800&height=800&name=all-invoices-white-pink-icon.png" alt="all-invoices-white-pink-icon" loading="lazy" width="800" height="800" style="max-width: 100%; height: auto;" srcset="https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=400&height=400&name=all-invoices-white-pink-icon.png 400w, https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=800&height=800&name=all-invoices-white-pink-icon.png 800w, https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=1200&height=1200&name=all-invoices-white-pink-icon.png 1200w, https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=1600&height=1600&name=all-invoices-white-pink-icon.png 1600w, https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=2000&height=2000&name=all-invoices-white-pink-icon.png 2000w, https://www.basware.com/hs-fs/hubfs/all-invoices-white-pink-icon.png?width=2400&height=2400&name=all-invoices-white-pink-icon.png 2400w" sizes="(max-width: 800px) 100vw, 800px"> </div> </div> <h3> All Invoices. Everywhere. </h3> <p> One system across the entire invoice lifecycle to consolidate systems, processes and simplify your business. </p> </div> </div> <div class="item"> <div class="item-content bg green"> <div class="ficon"> <div class="ficon"> <img src="https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=800&height=800&name=Compliance-White-Purple-Icon%201.png" alt="Compliance-White-Purple-Icon 1" loading="lazy" width="800" height="800" style="max-width: 100%; height: auto;" srcset="https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=400&height=400&name=Compliance-White-Purple-Icon%201.png 400w, https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=800&height=800&name=Compliance-White-Purple-Icon%201.png 800w, https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=1200&height=1200&name=Compliance-White-Purple-Icon%201.png 1200w, https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=1600&height=1600&name=Compliance-White-Purple-Icon%201.png 1600w, https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=2000&height=2000&name=Compliance-White-Purple-Icon%201.png 2000w, https://www.basware.com/hs-fs/hubfs/Compliance-White-Purple-Icon%201.png?width=2400&height=2400&name=Compliance-White-Purple-Icon%201.png 2400w" sizes="(max-width: 800px) 100vw, 800px"> </div> </div> <h3> Full Compliance. Complete Control. </h3> <p> The world’s only end-to-end, dual-sided compliance engine for complete invoice lifecycle management. </p> </div> </div> </div> </div> </div></div></span> </div> </main> <div data-global-resource-path="Basware MASTER/basware-com/templates/partials/footer.html"> <footer class="o-wrapper u-padding-top-60 c-footer" id="footer"> <div class="Container relative"><div class="Row" id="footernav"><div class="col s12 ml3 l2"> <h3> <a href="https://www.basware.com/en/solutions/ap-automation" title="Basware AP Solutions" target="_self">Basware AP Solutions</a> </h3><ul><li><a href="https://www.basware.com/en/solutions/ap-automation" title="Source to Pay" target="_self">AP Automation</a></li><li><a href="https://www.basware.com/en/solutions/ap-automation/touchless-invoice-processing/" title="Source to Pay" target="_self">Touchless Invoice Processing</a></li><li><a href="https://www.basware.com/en/solutions/ap-automation/smartcoding" title="Source to Pay" 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