Observatoire des usagers

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src="IMG/logo/capture_d_e_cran_2024-07-15_a_10.23_10.png?1721031809" class='spip_logo' width='400' height='243' alt="" /></div> </div> </div> </div> <div class="fr-col-12 fr-col-md-4"> <div class="fr-card fr-enlarge-link fr-card--sm"> <div class="fr-card__body"> <div class="fr-card__content"> <h2 class="fr-card__title"> <a href="/institution/engagements/observatoire-des-usagers/article/l-usager-au-coeur-de-nos-priorites">L’usager, au coeur de nos priorit茅s</a> </h2> <p class="fr-card__desc"> Dans le cadre du plan strat茅gique DILA 2024, qui place l鈥檜sager au c艙ur des priorit茅s, il a 茅t茅 d茅cid茅 de structurer... </p> <div class="fr-card__start"> <p class="fr-card__detail"> <strong>27 mai</strong> </p> </div> </div> </div> <div class="fr-card__header"> <div class="fr-card__img"><img src="IMG/logo/capture_d_e_cran_2024-05-28_a_10.38_19.png?1716887289" class='spip_logo' width='400' height='237' alt="" /></div> </div> </div> </div> <div class="fr-col-12 fr-col-md-4"> <div class="fr-card 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satisfaction 2023 </a> </h2> <p class="fr-card__desc"> Depuis 2001, la DILA r茅alise chaque ann茅e un barom猫tre de satisfaction de Service-public.fr (pour les particuliers).... </p> <div class="fr-card__start"> <p class="fr-card__detail"> <strong>3 mars</strong> </p> </div> </div> </div> <div class="fr-card__header"> <div class="fr-card__img"><img src="IMG/logo/capture_d_e_cran_2024-06-03_a_10.14_26.png?1717402643" class='spip_logo' width='400' height='288' alt="" /></div> </div> </div> </div> <div class="fr-col-12 fr-col-md-4"> <div class="fr-card fr-enlarge-link fr-card--sm"> <div class="fr-card__body"> <div class="fr-card__content"> <h2 class="fr-card__title"> <a href="/institution/engagements/observatoire-des-usagers/article/des-equipes-dediees-a-la-reponse-aux-usagers-professionnels-ou-particuliers">Des 茅quipes d茅di茅es 脿 la r茅ponse aux usagers (professionnels ou particuliers)</a> </h2> <p class="fr-card__desc"> Les services de la DILA r茅pondent aux usagers dans de nombreux domaines 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